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40210 Big Bear Blvd, CA 92315
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About

#16 of 68 Specialty lodging in Big Bear Region
Location
4.3
Cleanliness
4.2
Service
4.0
Value
4.0
Under new ownership as of August 2016! All cabins have been completely renovated and are like new. We are a pet-friendly facility.
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Property amenities
Free High Speed Internet (WiFi)
Outdoor pool
Coffee shop
Babysitting
Children's television networks
Chapel / shrine
Convenience store
Express check-in / check-out
Wifi
Heated pool
Shallow end in pool
Fence around pool
Kids' outdoor play equipment
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
Private check-in / check-out
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Room features
Bottled water
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, Chinese
175Reviews1Q+A32Room tips
Traveler rating
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Most Recent
edwarda647 wrote a review Feb 2021
3 contributions2 helpful votes
Where to begin. Rude PERIOD ! Not a clean place AT ALL. Unless of course you sleep on the street. Really. No Joke Intended Stained towels. U get 1 towel per stay Per person. Ur towel will be wet from the last shower. Shower is So dirty u can’t see in or out. Seriously Your neighbors Will sound like they are in your room even when they are in theirs!! U hear even a whisper. Joke. Floors are Dirty. Blinds are broken. Please don’t get me started ME started on the toilet ! Ewe. Really! Kitchen ! No. But they say they it’s a 4 star. It isn’t even close It is a -4 in the ratings. Nota 4 IT is a true scam. We could go on. Lights..... 40 watts. So u can’t see the filth
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Date of stay: February 2021
Value
Cleanliness
Service
Room Tip: Don’t ! Go elsewhere. Seriously. It is horrible. Or. Check it out and see...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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foodernews wrote a review Oct 2020
Temecula, California3 contributions1 helpful vote
ARNING WARNING. do NOT stay here. Lies is all I get after 4 phone calls so I guess i just have to eat it on my stay. The last story they told me today is the manager is on vacation and they dont know when she will be back ! did someone bury her in the back??? but this morning they said she just left the office and will be right back, I've called sat, sun,mon and today with all diffrent storys. HERE'S WHAT HAPPENED to us on sat nite. We come back from town after a nice nite out, looking forward to our special jaccuzi room..... the jaccuzi was broken,barely luke warm barely and it never got any warmer at all, so now were freezing,bummer,oh well we'll just take hot showers,the SHOWER IS BROKEN, dial just keeps spinning around with either BLISTER SCALDING HOT or ICE FREEZING COLD,so cant use, now were realllllly cold...oh and it GETS EVEN MORE HORRIBLE, the front door lock is STUCK , the deadbolt will NOT OPEN were locked in our room now all nite, hope there isnt A FIRE AND WE DIE because we cant get out, so I gently pry open the dead bolt get things from my car and the dead bolt NOW IS STUCK OPEN,wont go in we have to sleep all night with the front door open and ajar with the couch moved in front of it so vagrants dont try to stab us in our sleep. yup no sleep for us, it was 30 degrees and freezing. the front porch bench desided to crash on us also.... comical huh? I told all these things to the front desk and Bear Creek REFUSE'S to talk to me about any of it. WOW Bear CROOK Resort is more like it. The Fire Dept will shut them down most likel
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: avoid this place at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tom wrote a review Aug 2020
3 contributions
This place is a dump, and management is extremely rude and inhospitable for a business that is in the hospitality industry. We booked Unit 14 for a Saturday and Sunday night. When we arrived on Saturday afternoon, the unit had a strong odor that was giving us headaches and making my 70 year-old mother-in-law nauseous. We assumed the smell was from extra cleaning because of Covid, opened the windows to ventilate the unit and went out to do some outdoor activities in Big Bear. Wrong! The smell wasn’t from cleaning; it was from bug spray to try to kill the ants that we later discovered all over the kitchen, downstairs bedroom and living room. In addition to the ant problem, the water in the pool was drained (which was not disclosed on their website or Booking.com), multiple light bulbs were out, there were screens missing in several windows, one of the beds had a crater indented into the mattress that made it virtually impossible to sleep in, the TV remote did not work and the air conditioner literally spit out icicles during the night. Overall, the unit was dated (not in a good way) and run down. We weren’t expecting the Ritz Carlton, but we did expect it to be clean, free of bugs, with a working TV and light bulbs, and a beds that could be slept in. We could have dealt with the other issues, but the ants and lingering smell of bug spray were a deal breaker. Unfortunately, because we had been out enjoying ourselves during the afternoon and evening, we did not realize the extent of the ant problem until after 8 p.m. We called the front desk and spoke with Mandy. She was not at all surprised and did not deny that they had sprayed for ants before our arrival. In fact, admitting that there were major issues with our unit, Mandy offered to cancel our reservation for a full refund. She pointed out, however, that because it was a Saturday night, we might have trouble finding somewhere else to stay. She was right. We went online and called around to a few places, but couldn’t find anywhere else to stay on Saturday night (there were 7 of us – me, wife, four kids and grandma – so we would have needed at least two rooms). Because we could not find another hotel, Mandy gave us the option of staying on Saturday but cancelling and getting a refund for our second night. Since we didn’t have any other options, we decided to stay on Saturday and cancel the second night of our reservation. We were expecting to get a refund for at least half the amount we paid, since we had only stayed one night, and because of all of the issues with the unit. Instead, Bear Creek only refunded us $270 out of a $740 booking. So basically, they charged us $470 to stay one night in an ant-infested, bug-spray-smelling, run down dump of a cabin. For the past several days we have been fighting with Bear Creek to get a half refund (we should be asking for a full refund), and can’t believe the way we’ve been treated. On Sunday, Mandy basically told us we were dumb and that we should have been able to figure out that they wouldn’t give us a half refund. She told us that she was only following company policy, couldn’t do anything for us, and that we would have to speak with the owner, “Angela.” On Monday, I called back to talk to “Angela.” She’s not in, and Mandy doesn’t know when she’s going to be in. I ask her to have Angela call me. No call. The next day (Tuesday), I call again for Angela. This time, Skyla answers the phone. She listens patiently, but says she can’t do anything for me. I’ll have to speak to Angela. She takes down my name and number and promises to pass my message on to Angela. Again, no call from Angela, so I call back. Skyla answers again. She said that she gave my message to Angela, but Angela THREW IT IN THE TRASH, said she’s not going to call me back, and said she’s not giving us a refund. At this point, we’re not sure if “Angela” really exists. But if she does, we’re shocked that someone in the hospitality industry would act like this. I was really hoping that Bear Creek would be reasonable with me and work something out so that I wouldn’t have to leave this review. But it seems like online reviews are the only way to get some people’s attention. We’ll see if it makes a difference. From the way this company has behaved so far, I’m not holding my breath.
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Date of stay: August 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary K wrote a review Jul 2020
Riverside, California1 contribution
Really close to most everything. Simple check in and out. Great price. our neighbors were very friendly Was clean, Bed was comfy. We will defiantly. Go back. Lots of trees. pool was big but closed because its July of 2020..
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kari P wrote a review Jun 2020
5 contributions
+1
The room we paid for was sub-par. We were expecting a kitchen and stuck with a standard room above the main office. Stairs only, no elevator. The blinds are missing and and had no privacy. Was given a used sponge to wash my own dishes in the bathroom sink, no maid service unless you pay $50 extra. I was texted and harrassed by the property after my main review. So unprofessional!
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Date of stay: June 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JF9712 wrote a review Dec 2019
Los Angeles, California3 contributions
I felt obligated to let the public know about this property. They are unethical and rude. In short, they never refunded my money after I had to cancel a reservation. When I called back in they were rude and condescending and claimed they didn't have my credit card # (a lie). They reluctantly gave me a refund (of less than I was owed per their written policies and my email confirmation). When I asked the front desk woman for here name, she hung up on me (and didn't pick up after I called her back). THESE PEOPLE ARE UNETHICAL AND RUDE. Don't take just my word for it. As of December 10, 2019, there are 27 negative reviews ("poor" or "terrible"). I thought I'd summarize some of the highlights from these reviews for everyone's benefits. These are direct quotes. -"Bed Bugs" -"full of dirt...never been taken care of" -"WORST resort management ever" -"poor costumer service" -"pool was very filthy" -"our blankets are full of animal hair" -"no one there when we wanted to check in" -"Awful, insulting service" -"our room wasn't cleaned" -"A total disappointment." -"bad customer service" -"no kindness or warmth whatsoever" -"The website is misleading" -"extremely overpriced...feel utterly robbed" -"hairs in our shower" -"Horrible, rude and extremely Unprofessional" -"The manager...is rude and very unprofessional...she actually yelled and hung up on my phone conversation with her...she was rude and dismissive." -"The manager was very rude and would not have it cleaned. At first she refused to refund my money--she did eventually refund it" -"they had charged my credit card an additional $250 charge...The woman in the front office...was one of the rudest people it has been my misfortune to come across" -"small and dirty...Totally overpriced" -"Gave us a dirty old cabin" -"Very trashy atmosphere" -"The rooms were dirty (the shower was actually scary!) and the staff...made it known they were not pleased when we asked for clean towels" -"The staff was unprofessional and at times downright rude. The cabins are a dirty reck to the point of being unsafe if you have children or older folks in your party." -"Old outdated cabins all in varying stages of disrepair un professional staff"
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Date of stay: August 2019
Service
Room Tip: My biggest tip is do not stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Time4Dirt wrote a review Oct 2019
Murrieta, California143 contributions24 helpful votes
+1
There are Christmas lights on the cabins. That are evidently used for “porch lights” Ones on our cabin don’t work. The rest are on timer not on all night. The Toilet seat was loose we fixed it. The Bathroom has no working space. Pedestal sink, and tiny rolling 3 shelf cart. No hair dryer. Yet holder on wall. Shower is very tiny. 2 queen beds in this 2 bedroom Un attached cabin. Bedding was clean and comfortable. Pillows are worn out and flat. Beds are VERY firm. One bedroom is up one step. It looks like an addition. Great pictures on the wall. Nice log headboard, and built platform. Built in with 2drawers and a cubbard roped shut. So it stays closed. Above it is a table top with lamp. And mirror behind it. A small closet with a couple hangars, couple books, and a blanket. There is an end table in the other corner of the room. The Other bedroom has a queen bed as well with a nice headboard and platform. An end table with a lamp on it. All power outlets in cabin are very old and loose. Kitchen comes with a gas stove/oven. Microwave. House refrigerator/freezer. Has ice maker in it. But not plumed. Coffee maker. You can cook here! There are a couple pots, strainer, muffin tin. Oven mitt, cutting board. Ice trays. Didn’t find pans for oven. There are bowls, plates, glasses, wine glasses, coffee mugs. Silverware, a few cooking utensils. A very nice knife block on counter. Microwave is on top of a 3 shelf cart which worked perfectly for our pantry foods. Kitchen table is pretty marred up. We thought it was dirty at first. One couch feels like it’s a sleeper. It’s covered with a red blanket. Other couch had 2 decrotive pillows. There is a coffee table in front of it. And behind it on the wall a great mural of a mama bear and 2 babies leaving a cabin in the woods. There is an end table next to the couch with a lamp on it. The family room light above is awesome! A tree, leaf, bear decor. The Fireplace has fire place screen, log wrack that’s seen better days. Looks melted. There is a wall heater that worked very well. And a window a/c that we never used. They had a pool on the property that had a few feet of water in it but obviously closed. Also a large permanent tent that kids were rough housing and skating in and biking in. For Checkin and checkout we had to find staff. They were Not in office. All and all a great place for a reasonable price. We would stay there again.
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Cr1717 wrote a review Jun 2018
Banning, California338 contributions135 helpful votes
Nice cabins with fireplace. Able to secure a one night reservation on a holiday weekend. Good value. Full kitchen including a stove. Close to town and close to the lake for activities and food. Newly renovated doesn’t smell musty like some of the old cabins here. Good WiFi.
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Date of stay: June 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mTan66 wrote a review Jun 2018
San Diego, California145 contributions48 helpful votes
So we just came back from big bear and although there is hardly any snow, it was still very cold but the cabin is warm and cozy. We got the 2 bedroom one and it had a queen sized bed on each and a futon on the living room. Theres a 4 chair dining set in the kitchen and some tableware available for use. Our neighbors even bbqd on the porch and there was plenty and easy parking
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Date of stay: February 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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DsolisLA wrote a review Apr 2018
Los Angeles, California20 contributions2 helpful votes
This place was much cheaper than any hotels or other “ resorts” in Big Bear. It’s basically a studio with a kitchenette, a huge shower, no tub and a bed for 2. Had a heater that worked well and and a fireplace. Wifi actually worked well and there was tv with basic cable. I suggest bringing your own towels, and maybe pans, etc to cook with, if you want to do that. Place is very basic so don’t expect “ resort” amenities. Close to everything in Big Bear and staff responds quickly.
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Date of stay: April 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$103 - $196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bear creek hotel big bear lake
LOCATION
United StatesCaliforniaBig Bear Region
NUMBER OF ROOMS
29
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Frequently Asked Questions about Bear Creek Resort
Which popular attractions are close to Bear Creek Resort?
Nearby attractions include Castle Rock Trail (0.7 miles), Big Bear Escape Room (0.2 miles), and Alpine Slide at Magic Mountain (0.3 miles).
What are some of the property amenities at Bear Creek Resort?
Some of the more popular amenities offered include free wifi, a heated pool, and babysitting.
What are some restaurants close to Bear Creek Resort?
Conveniently located restaurants include Amangela's Sandwich and Bagel House, Oakside Restaurant & Bar, and Murray's Saloon & Eatery.
Are there opportunities to exercise at Bear Creek Resort?
Yes, guests have access to a heated pool during their stay.
Which languages are spoken by the staff at Bear Creek Resort?
The staff speaks multiple languages, including English and Chinese.