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The Beverly Hills Hotel
1,477 reviews
#2 of 16 Hotels in Beverly Hills
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9641 Sunset Boulevard, Beverly Hills, CA 90210-2938
Lowest prices for your stay
$975
Free cancellation until 03/17/22
Reserve now, pay at stay
$975
Free cancellation until 03/17/22
Reserve now, pay at stay
Booking.com$975
Official Website$975
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Full view
360
Panoramas (3) Room & Suite (404)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 16 hotels in Beverly Hills
Location
Cleanliness
Service
Value
Travelers' Choice
The Beverly Hills Hotel is a luxury, located on Sunset Boulevard in the center of Beverly Hills and surrounded by 12 acres of lush, tropical gardens, exotic flowers, and private walkways. Providing privacy and tranquility in a truly residential setting, The Beverly Hills Hotel is within easy access to the business and entertainment centers of Los Angeles, Century City, Rodeo Drive, and many of the Hollywood studios. The hotel is just a 35-minute drive from Los Angeles International Airport. Referred to locally as "The Pink Palace" The Beverly Hills Hotel is a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. What makes The Beverly Hills Hotel stand out is its superlative combination of service, a location that offers guests privacy, yet in the heart of a city, and a refreshed facility that, while faithful to the hotel's architectural and interior design traditions, is more dramatically beautiful than ever.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast in the room
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Fireplace
Housekeeping
Minibar
Flatscreen TV
iPod docking station
Private balcony
Room service
Safe
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Family
Location
Full view
48Car recommended
Grade: 48 out of 100
3598Restaurantswithin 5 miles
608Attractionswithin 5 miles
Contact
9641 Sunset Boulevard, Beverly Hills, CA 90210-2938
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1477Reviews34Q+A100Room tips
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It’s taken me awhile to write this review as the visit was such a let down. This was supposed to be THE hotel, I had such high hopes for it. It started when we checked in and they “upgraded” our room. Sounds nice right? Well the only reason they upgraded us was because they gave our original bungalow away to another guest. I had considered which room type to stay in for hrs and since we had our pet with us I realized the bungalows would be best for the outside access. They put us in a junior suite, which was inside the hotel without direct outside access, right near front desk, noisy, stuffy and with a fabulous view of the parking lot. When I called to complain that’s when I found out all the bungalows were given to another party. They moved us to a garden suite, now this would have been great, but there was no soaking tub and not only that but the bathroom made this hideous humming sound from the vent or the water heater, it gave me such a headache I barely wanted to shower in there. (I have a video but can only attach photos for review unfortunately) What truly bothers me is this: I called in advance and said explicitly that this was my birthday trip, and I wanted a room with two things 1) a soaking tub, 2) a bungalow that lead directly to the outside. Somehow upon check in The Beverly Hills Hotel could not accomplish that ask which I called in advance to have and was assured would be no problem. Finally they suggested we move to these sort of hidden rooms that seemed almost like private residences (not seen on the website) They looked nice enough, only issue was that they were directly behind the Polo Lounge’s kitchen. I was in the room for 2 minutes and heard plates crashing, yelling, and employees chatting. Disappointed, we stayed in the garden suite which was quiet and nice albeit no soaking tub which was important to me. We left early and disappointed. The BHH could have made this right, they could have upgraded us to a nicer bungalow but instead kept assuring us that the rooms they showed were “a full level upgrade” Why would I care about what level upgrade it is if it doesn’t have the amenities that are important to me? I’ve honestly never booked a specific room type only to find that a hotel gave that room type away to another guest(s) and was certainly not expecting that here. Another thing I’ll note, everyone who helped us was brand new. They had all been there like 3 months, and often got lost taking us to our room options. One actually had to stop and ask for directions because they went the wrong way. I don’t doubt you can get great and memorable service here, but you’ll have to be somebody BHH deems worthy, some b-list actor would no doubt have a more valued experience than we did.…
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
www.DinedThereSippedThat.com wrote a review Nov 2021
Montreal, Canada1533 contributions589 helpful votes
+1
For anyone who’s been to the BHH, you already know, it’s fabulous, 5 star, luxurious, world class, if it was a flavour it would be decadent. With that being said we have to hold places like this to higher standards, so I’ll point out their shortcomings during our stay rather than shower them with too many compliments. The main area where they fell short was housekeeping on several occasions; chocolate stain on the curtains - which they cleaned immediately after I brought it up. Ripped carpet threads at the entrance. Microscopic spiders in the corner of the water closet. For 3 days they left a dish and cutlery left over from in-room dining in the room until I finally put it on the bed for them to clear. I asked for something one evening around 5PM and was told they’d bring it right away, nothing, figured they would bring it at turndown, nothing, so called again the next morning and they brought it promptly. Asked for a bucket of ice to be brought into the room and have the bottle of champagne that was already inside the room put inside the bucket and specified to disregard the privacy light if it was on because we weren’t in the room, but found the bucket outside the door - in other hotels they usually call if you ask for something and the privacy light is on. Asked for a regular sheet one night because the duvet was too warm, they put it on at turndown, but they removed it the next morning, so I had to ask for it again. Drilling noises starting as early as 7:30, along with clanking metal noises that sounded like they were putting up scaffolding as early as 7:30. Comfy beds, very comfortable room, but the sun shines right through the border of the door, I imagine insects get in as well. The service by the pool was heavily lacking earlier in the week, one day we were completely ignored and setup our own chairs. They did get progressively better the more people started showing up. Walked into the gift shop and two employees continued talking, was not acknowledged until I asked a question. Found it very bad form that they allowed people to smoke RIGHT outside to doors of the Polo Lounge. Had to walk through clouds of smoke every time I went to my room. Friendly staff in all dining venues, especially Angela during brunch. Tony at the bar was also nice. The green wall at the bar has way too many flies on it. We sat at the bar 3 nights and each night there was at least 10 bugs similar to fruit flies on the wall. Polo Lounge restaurant - sat in a booth for dinner our first night and there were crumbs on the cushion. Sat at the exact same place the next morning and the same crumbs were there. Brunch was divine, loved it! “Bebida de los muertos “ cocktail is Way Too Sweet and a restaurant of that caliber, for those prices, knives should not have water stains. Breakfast items are all excellent- I didn’t know I needed smoked salmon on my avocado toast 👌🏼 Gym was good and well equipped for its size, but skipping rope is broken and needs to be replaced, and the elliptical machines are not ergonomically friend; odd movement. Valet was quick and always friendly. Front desk and concierge always very friendly, knowledgeable and informative and quick to reply to emails. Great dining suggestions too. The only short coming I can mention from front of the house is that we arrived on the day of the LA marathon and were not notified. We were called around 11AM with the announcement that our room was ready. At this point we had not hit real traffic yet, but I told the person on the phone “we’re trying to get through marathon traffic, be there in 15-20 minutes “ and I was not given suggestions on how to best avoid traffic…that failure and the failure of the hotel to tell us about the marathon led to driving around in circles for 2 1/2 hours before we finally made it to the hotel. Not a great start to our trip. Clean, immaculate grounds and common areas. Great birthday amenities in the room and at the restaurants. Room was ready early and they even let us stay passed out late check out due to a red eye flights. Just excellent all over. Would definitely stay here again during our next stay in LA. Great location for Beverly Hills, 20 minutes to PCH and Hollywood. Courtesy car was always available, clean and friendly. The things I pointed out are 100% nit picking and hyper detailed, but paying attention to the detail’s details is what the BHH is all about.…
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Date of stay: November 2021Trip type: Traveled as a couple
4 Helpful votes
Helpful
We enjoyed every minute of our 4 night stay in the pink palace! There is something truly magical about being here .... the history and glamour collide into so many special and joyful experiences! The hospitality is world class here. Caroline checked me in with a gracious welcome! Ryan from reception as well as all the front desk staff were friendly and very helpful during my stay! Special thanks to the Concierge Angels for their expert assistance before and during my stay!! Great recommendations and were able to secure last minute bookings at some of the most sought-after restaurants. Thank you Randy, Mark, Marco, Mitchell, Jesse, Bethany, and all the team!!! Loved loved loved all my cocktails, dinners, breakfasts, etc.... in the iconic Polo Lounge - everyone was so nice even though they are so crazy busy all the time and having to wear the masks while running service marathons. Thank sou Peppe, Eric, Sherry, Angel, Simon, Mario, Alexia, Rafael, and all the team!!! Also thank you to the kitchen for the amazing food!!! Great to see Geraldo and Ruth again at The fountain Coffee Shop. Love going there for a healthy juice followed by a home-made sticky bun warmed up to perfection - so yummy!! I think Geraldo makes the best Cortados (double espresso Cappuccino) in California! My journey in the spa was just amazing! Brooke, my therapist, surpassed all my expectations! She is so talented and provided a therapeutic and healing wrap and massage. I will never forget it. She really knows how to relieve tension from the body - which I needed after my 12 hour transatlantic flight. I loved my room - it was gorgeous! Housekeeping were fantastic!! Thank you!! The in-Room dining team took such good care of me! Provided service with excellence!!! And thank you to Dino and all the Guest Relations Team for taking care of all my detailed room requests before I arrived and for your kind assistance during my stay!! This is definitely the best hotel in Beverly Hills. I've stayed at others and I know I will always come back here in the future. Thanks to all the teams for your gracious hospitality!!…
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
A haven in the midst of a city, from the time my Uber pulled up in the driveway I immediately relaxed and knew this place was something special. Service was too notch as expected, bed was extremely comfortable, and the balcony off my room was wonderful to relax outside. Room service was better than expected, including some of the best hummus I have ever encountered. Cannot wait to return to the palm lined hallways.
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Date of stay: September 2021Trip type: Traveled solo
Helpful
Response from Edward Mady, General Manager at The Beverly Hills Hotel
Responded Oct 14, 2021
Dear Maranda S, Thank you for taking the time to review your recent visit with us. Your review put a huge smile on my face, I am thrilled you had such a wonderful stay and were impressed with the service provided to you. We cannot wait to welcome you back! Best regards, Edward Mady General Manager
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In Beverly Hills where indulgence and top quality service are an expected norm, delighting guests at the Beverly Hills Hotel is no small feat. This was accomplished flawlessly by a team that though we were not regulars or celebrities, made us feel like both. Dino Rudolf, the Guest Relations Manager, though a young man, exudes an old-world charm and sophistication that befits the culture of a Dorchester Collection property. Even prior to our arrival, he showed great interest in making sure we had a memorable stay. And so he did with making my mom's stay for her 95th birthday one I will never forget. In addition other members of the team from the gentleman who checked us in at Reception, to the Housekeepers who made our suite sparkle to the Valet and Bell Staff who made for a seamless departure with a cart full of luggage from the room to the trunk of our car in no time. A special thanks to the lovely lady at the Fountain who has worked there for 26 years. She anticipates the needs of her guests, most of whom are local regulars, and makes them feel like they are family. She was so engaging, we returned a second day during our visit. The regulars viewed her as a friend. I can see why as I thought if I lived in Beverly Hills, I too would want to be a regular. Even the Director of Operations, Zachary Lapidus, took the time to welcome us with a lovely note to my mom for her 95th. rounding out what may have been the best hospitality we had the privilege to experience. …
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Date of stay: September 2021
5 Helpful votes
Helpful
Response from Edward Mady, General Manager at The Beverly Hills Hotel
Responded Oct 14, 2021
Dear EWB2015, The title of your review is everything to us! We are thrilled you had such a great stay and were provided exceptional service. I will be sure to share your kind words with the team, including Dino and Zachary. We hope you will be back to see us soon. Warm regards, Edward Mady General Manager
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PRICE RANGE
$702 - $1,209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hotel beverly hills, beverly hills hotel, the beverly hills
LOCATION
United StatesCaliforniaBeverly HillsBeverly Hills
NUMBER OF ROOMS
210
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Claim Your Listing Frequently Asked Questions about The Beverly Hills Hotel
Which popular attractions are close to The Beverly Hills Hotel?
Nearby attractions include The Getty Center (3.5 miles), Scot Nery's Boobietrap (4.8 miles), and Virtual Room Los Angeles (4.3 miles).
What are some of the property amenities at The Beverly Hills Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Beverly Hills Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Beverly Hills Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to The Beverly Hills Hotel?
Conveniently located restaurants include n/naka, Diddy Riese Cookies, and Providence.
Are there opportunities to exercise at The Beverly Hills Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Beverly Hills Hotel have airport transportation?
Yes, The Beverly Hills Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Beverly Hills Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Beverly Hills.
Are any cleaning services offered at The Beverly Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Beverly Hills Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.