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Viceroy L'Ermitage Beverly Hills

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9291 Burton Way, Beverly Hills, CA 90210-3709
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy L'Ermitage Beverly Hills
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 16 hotels in Beverly Hills
Location
Cleanliness
Service
Value
Travelers' Choice
Recently named Ultratravel Collection Hotel of the Year, the #1 Hotel in Los Angeles by Travel + Leisure World's Best Awards, and since 2000, a proud recipient of the prestigious Forbes Five-Star designation, Viceroy L'Ermitage Beverly Hills stands among the finest of Beverly Hills California luxury hotels. This all-suite hotel features 116 rooms, offering guests a sophisticated residential hideaway. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, this boutique Beverly Hills hotel is renowned for its legendary elegance and unquestioned privacy – drawing discerning clients from around the world. Guests enjoy quick access to the city’s cultural attractions, prime entertainment centers, shopping destinations and celebrated beach towns. Acclaimed dining and lounge choices, private dining and meeting spaces, a stunning rooftop pool retreat, an intimate spa, and spacious, sumptuously outfitted guestrooms complete the best-in-class experience visitors have come to expect.
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Room & Suite (493)493
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Residential Neighborhood
Languages Spoken
English
Hotel links
Special Offer:Suite Dining in Beverly Hills
1132Reviews7Q+A100Room tips
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Popular mentions
Irreverent wrote a review Yesterday
San Francisco41 contributions81 helpful votes
The Viceroy has been outside my regular rotation of BH hotels for quite some time, but based on the consistently exceptional reviews on this site, I decided to give it a try. I booked a 2-bedroom Icon suite for 2 nights and invited some friends to join me for a quick museum/dining/shopping trip. My arrival began with two filthy red carpets running up the entry staircase -- had someone dripped coffee all over them? Later in the day, I noted the carpets being shampooed, but it was an inauspicious start to my stay. Check-in was rapid and efficient. There's a lot to recommend this property. Commodious suites, monogrammed bed pillows, Natura Bisse bath products, Frette robes, etc. However, the property just has too many shortcomings to award more than 3 stars. For example, I appreciated the complimentary champagne sent by the management, but the flutes were dirty. While, there were two bottles of wine in the mini bar, there was no corkscrew to open them with. Parched, I ordered a bottle from room service only to have the server break the cork, leaving cork residue in the wine. There were two coffee machine in my suite, but I only drink tea and none was to be found. I had to order tea from room service in the morning, but room service doesn't operate 24 hours so I had to wait until 7:00 am to order my tea (I normally awake around 6:00 am). The sofas in the living area were very uncomfortable and the snagged satin pillows made the furniture even less inviting. The suite boasted three balconies overlooking Burton Way, unfortunately the railings were rusted and in need of a paint job. But perhaps the worst aspect of the accommodation (& one noted by everyone in my party) was the highway rest stop quality one-ply toilet paper. This was an unforgivable faux pas and we all ended up using facial tissue. The rooftop pool is a rather sad affair -- a completely forlorn space. Loungers face a wall, there's no view from the pool itself, and an adjacent forgotten area with astroturf had miscellaneous chairs and loungers strewn about haphazardly. I can't imagine why anyone would want to lounge around this pool. We had breakfast both mornings at Avec Nous and I commend Brian, the only staffer, for putting in a yeoman's effort acting as host, server, bus boy, and barista. As is my habit in testing any hotel breakfast kitchen, I ordered the eggs benedict only to be met with total failure. The poached eggs were so overcooked they were almost hard boiled, ruining the dish. Another in my party had the french toast which was fine but the moldy raspberries made the dish very unappealing. Overall this property had too many hiccups to earn a higher rating. Next.....
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Date of stay: June 2021
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Response from Scott Berger, General Manager at Viceroy L'Ermitage Beverly Hills
Responded yesterday
Dear Irreverent, Thank you for taking the time to leave detailed feedback from your most recent stay. While I am pleased to read about your lovely feedback regarding the spacious accommodations, prompt check in, monogram pillowcases, Natura Bisse bath products, Frette robes, etc. I am disappointed to read about all the shortcoming you experienced. While I do not intend to make excuses, I would like to provide comments regarding feedback left: - We do schedule twice a week cleaning of the carpets and apologize that you must have been exposed during one of the days in between. I will speak to the team on how to better maintain, given the trees that shed berries on a regular basis. - I am pleased you got to enjoy the complimentary champagne, however, do apologize for a dirty glass, I am investigating why this occurred, as our glasses are stocked multiple times daily. - Due to COVID restrictions, our mini bar was recently stocked for the first time since last March. We do usually provide a corkscrew as part of the set-up and apologize that it seems it was missed by our Mini Bar Supervisor. Thank you for the comment, I look forward to using your feedback constructively so to recheck all rooms. - It is correct that we only have Nespresso machines in the room, however we do offer Tea Kettles upon request. I look forward to connecting so I may update your profile to reflect a tea kettle to be placed in your room prior to arrival. - I am pleased to announce that starting next week, our Room Service operation will return to 24 hours, for the first time since March 2020. This will also enable us to return the complimentary Coffee and Tea station in the lobby. - Our furniture in all our rooms are being looked at being replaced in the coming months, so do appreciate the feedback. - My Director of Engineer has already started repainting all balcony rails throughout the hotel, I apologize we had not gotten to the Suite that you stayed in yet. - We use double-ply toilet paper, I am looking into how or why you revied single ply toilet paper, I agree that it would be unacceptable if that was the case. - Our Roof Top area is being completely revamped and look forward to sharing those plans soon. - While I appreciate the kind words about how hardworking Brian is, I will be looking into the culinary experience as clearly, we have felt short on what you ordered and expected. I will share with Brian your kind words. Again, I appreciate your time and effort in leaving detailed feedback, I have already began using it in a constructive manner. I am sorry again we fell short, and I would love the opportunity to speak to you either email or phone at your convenience. I can be reached at +13103855301 or scott.berger@viceroylermitage.com Sincerely, Scott Berger
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sovipa wrote a review May 2021
Bellevue, Washington10 contributions1 helpful vote
Hotel's Favorite
Viceroy L’Ermitage in Beverly Hills sets the bar high. The location is fantastic, the rooms are clean, large and beautifully decorated, the ambiance is so classy and chique, and last but definitely not least, the staff is so kind. The customer service here is next level and every interaction makes you feel special. We will definitely be coming back!
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Scott Berger, General Manager at Viceroy L'Ermitage Beverly Hills
Responded May 7, 2021
Dear sovipa, Thank you so much for your very kind feedback from your recent stay. It was our pleasure to have you stay with us, I am so proud of our team for not only meeting your expectations, but exceeding them! We can not wait to see you back in Beverly Hills soon. Sincerely, Scott
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Aaron B wrote a review Jun 10
2 contributions
We had an amazing stay at this hotel. This was part of our honeymoon trip and the staff was able to make it very special for us. Firstly we were sent chocolate covered strawberries and a bottle of champagne on ice after we checked in to our room. The room itself was spacious, clean and all in all a beautiful hotel room. We had an issue with our original room at no fault of the hotel and we were promptly upgraded to larger suite by the best hotel manager I have ever met, Scott Berger. Scott and the staff provided some of the best service I've ever experienced. They were always glad to help and even provided car rides to our destinations and offer restaurants recommendations. The hotel stay was a great experience and we look forward to being back in the future.
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Date of stay: June 2021
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Response from Scott Berger, General Manager at Viceroy L'Ermitage Beverly Hills
Responded 1 week ago
Dear 516aaron, Thank you for taking the time to leave such lovely feedback from your most recent stay. I speak for the entire team, when I say we are grateful you chose to stay with us for such a special occasion. While I am sorry that you had to move rooms during your stay, I am happy we were able to find you comfortable accommodations for the duration of the stay. We are looking forward to your next return, and hope to become a part of you and your wife's traditions for many years to come. Sincerely, Scott
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Shalom R wrote a review Jun 5
Lakewood, New Jersey17 contributions3 helpful votes
Everyone was very friendly and helpful. We got in late at night, and the valet was super helpful, despite the fact that he was doing everything on his own. He worked up a sweat! Giant room (thanks to upgrade from AMEX bus plat), super comfortable. My wife the decor was too modern, but I loved it. I'd definitely go back.
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Date of stay: May 2021
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Response from Scott Berger, General Manager at Viceroy L'Ermitage Beverly Hills
Responded 1 week ago
Dear Shalomr2017, Thank you so much for the wonderful feedback! I am pleased to hear that our staff was helpful when you arrived, I will be sharing you feedback with our entire team. I speak for the entire team when I say, we are already look forward to welcoming you back to Beverly Hills when your travels bring you back our way! Sincerely, Scott
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Lance T wrote a review Jun 4
3 contributions5 helpful votes
This hotel has an excellent staff, courteous, helpful, efficient and clearly intent on ensuring each guest feels welcome and well cared for. The rooms are exceptionally large, beautifully decorated...the dressing and bath area are huge and just beautiful, with special features such as a mirror which lets you see a 360 degree, head to toe, view of yourself, and a make-up area which lets you select the type of lighting in which you will be seen. The Chief Concierge was excellent, arranging a private tour for us and obtaining reservations at the current 'in' restaurants. She followed up with excellent communication regarding the details of what she had arranged, and always asked if the experience met our expectations. Front Desk staff made us feel welcome and well cared for throughout our stay. It was a pleasure to see them when departing and returning to the hotel each day. We highly recommend this hotel, which is well placed in Beverly Hills for all one would want to see and do...and will definitely make this our home for future trips. No negatives to offer...especially as lock-down rules are being relaxed or eliminated...allowing the hotel to provide even more services to delight their guests.
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Review collected in partnership with this hotel
Date of stay: April 2021
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Location
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Sleep Quality
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Response from Scott Berger, General Manager at Viceroy L'Ermitage Beverly Hills
Responded 2 weeks ago
Dear Lance T, Thank you for the very kind words from your most recent stay! I am so pleased to hear that you enjoyed our accommodations, and found the lighting and bathrooms to your liking. We are so very proud of our entire team, and very happy that you highlighted Christine, our Chef Concierge, for her ongoing effort in making sure you and all guests feel cared for during their entire stay. We hope your travels find you back in Beverly Hills soon! Sincerely, Scott Berger
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PRICE RANGE
$501 - $740 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
l`ermitage beverly hills hotel beverly hills, raffles l ermitage beverly hills
LOCATION
United StatesCaliforniaBeverly HillsBeverly Hills
NUMBER OF ROOMS
116
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Frequently Asked Questions about Viceroy L'Ermitage Beverly Hills
Which popular attractions are close to Viceroy L'Ermitage Beverly Hills?
Nearby attractions include Two Rodeo Drive (0.5 miles), Rodeo Drive (0.5 miles), and Beverly Gardens Park (0.4 miles).
What are some of the property amenities at Viceroy L'Ermitage Beverly Hills?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Viceroy L'Ermitage Beverly Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy L'Ermitage Beverly Hills?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Viceroy L'Ermitage Beverly Hills?
Yes, parking is available to guests.
What are some restaurants close to Viceroy L'Ermitage Beverly Hills?
Conveniently located restaurants include Piccolo Paradiso, Spago Beverly Hills, and Il Pastaio.
Are there opportunities to exercise at Viceroy L'Ermitage Beverly Hills?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Viceroy L'Ermitage Beverly Hills located near the city center?
Yes, it is 0.4 miles away from the center of Beverly Hills.
Are any cleaning services offered at Viceroy L'Ermitage Beverly Hills?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Viceroy L'Ermitage Beverly Hills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Viceroy L'Ermitage Beverly Hills offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.