Great hospitality from Valet through housekeeping staff members. My own personal concierge was very attentive and answered all of my questions in a very timely manner. The valet staff was very polite and treated my family and I with respect even though we only have an old Rav4.
I absolutely loved everything about this hotel. The service, the ambiance, the location, the view from the balcony, was all absolutely perfect. I have stayed at a couple of other WA properties before and this one was by far the best. (I'm hoping the Rome Cavalieri- our next WA stay (had to rebook due to covid) will come close to this one!) My husband and I stayed two nights and wish we could have stayed longer. To get the full effect, I think two nights is the minimum you should stay, if possible. The little extras (daily macaroons in the room- maybe a perk for diamond members?) The way the housekeeping staff wrapped our cords up with WA branded ties, and refreshing the bottled water in the room were so appreciated. I loved the technology with the IPAD. We hit a button that said "goodnight" and all the lights went off and the curtains closed. We hit another button that said "goodmorning" and it opens the shades and turns on the lights. So convenient! We ate at the restaurant on the roof a few times, and had a drink at the pool, and while it was pricey, it was worth it (to us) to relax, rewind and enjoy. Everything in this area is going to be expensive anyway, so we just paid extra for the convenience. After this we stayed at a luxury hotel in Napa and I was so looking forward to it, but it did not compare to the WA (even though the price was similar) and I felt myself comparing that hotel to this one and left disappointed. This hotel spoiled me so much I didn't want to leave and the bar has now been raised for every other hotel. THANK YOU for memories that will last me a lifetime!…
The Waldorf in Beverly Hills, and I imagine Waldorf's and probably Conrad's in general, are the Bizarros of the Hilton universe, in a good way. Whereas Hilton properties are normally shabby, the Waldorf was elegant and well maintained. Whereas the staff at Hilton properties are neglectful at best and surly at worst, Waldorf's staff were attentive, warm, and accommodating. The two nights here this past weekend on free night certificates for the Waldorf's lowest-end standard room were far far superior to the best suites stayed at any other Hilton properties from my very extensive history with the Hilton brand. Special thank you to Tylor at the front desk, who texted me as soon as the reservation was made to kindly offer a king bed room instead of the 2-queen bed room that is normally offered for these certificates.…
We took a Memorial Day weekend getaway to the West Coast and had the great privilege to stay at the Waldorf Astoria Beverly Hills. We've stayed at other WAs around the world, and this one is comparable. Great location. Beautiful property. Spacious rooms. You definitely feel "special" when you stay here. Great dinner on top of the hotel. Delicious breakfast in the morning. If you get the chance, stay here!
Well first impressions do count! 1. I booked a pick up from the airport through the hotel. It wasn't there to collect me and when I rang the driver I was told to make my way out to the road and wait there - which i did, I waited, and then eventually the driver came past. 2. I got to the hotel, no member of staff offered to help with my luggage - they didn't even smile. 3. As. a diamond member I'd been offered a e -upgrade, which was paid for, they didn't tell me as I checked in that had happened - but it was for a quiet room on a higher floor 4. The room was noisy - a rooftop bar opposite - I went down to ask for a room on the other side of the hotel - they said they didn't have one but would try to sort it the next day - they never did. 5. the bed is lumpy - like a milliion people have slept on it So I decided to cut my 6 nights at the WA down to 2. I checked out. I found the hotel vibe is uncomfortable and unfriendly. The good points - the two stars are for staff members Rachenda and David who were kind and helpful. There is no need to be so sterlile in your service just because you are high end! I won't be back.…
Been looking forward to staying here for awhile and this WA property mostly delivered. First the negatives: Check-in was less than ideal. I was hoping to PAY for an upgrade to a better room but was told the hotel was "booked full" even though online showed plenty of rooms being available. There just seemed to be a lack of confidence at the front desk on how to do this, however after arriving at our room I noticed it was not the one I had picked on online check-in and faced south instead of Beverly Hills like I had picked. The central concierge on the phone was able to fix when I reminded them I was more than happy to pay for an upgraded room. All of this wasted one hour of our time at check-in when it should have been a more seamless check-in for a WA (I was literally waiting downstairs for half an hour to sign the paperwork for the paid upgrade...). Dinner at JG was good however the food didn't seem to agree with us that night for some reason... Service on the Rooftop for a nightcap was quite good, however it was annoying that as a hotel guest, the tables with a view were for people dining and there was no view if you were sitting at the bar. For the room, it was a little annoying you had to call for an ironing board and iron as well as a steamer. Furthermore, the iron and steamer were frankly very cheap (Black and Decker) for the caliber of this hotel so it would be nice if they'd invested on higher quality ones because they did not work very well. The iPad of our room kept malfunctioning so it seemed more of a hassle and Alexa was very limited on what it could do. Now for what made this WA great: Housekeeping was really on point with turn down service ,cleaning, and stocking room amenities. Also the staff that mans the concierge phone line if you have any issues or request were extremely top notch and knew how to handle virtually and request with a friendly can-do attitude. Valet and front door staff were very friendly and fast. The young man who was working the pool was extremely friendly, remembering us from multiple days and always checking in to make sure we were happy. Views from the hotel were amazing and the rooms were extremely well appointed. Overall it was a very good stay but fell short of being amazing.…
Extremely comfortable beds, spacious rooms, with balconies. Location is great, can walk to parks restaurants and stores. Hotel car can drive you 3 miles, no charge. But parking is expensive at the hotel. Food is very expensive and drinks. Beautiful rooftop pool with view. No shade & very windy
Amazing! Hilton Diamond member. We has an amazing night. Definitely a 5 star service hotel. Staff were very friendly and helpful. Beautiful views from our room. Pool area and the rooftop beautiful views. Great breakfast. We stayed was enjoyable.
Loved every single aspect of our stay. The rooms are exceptional. We married here 3 years ago and we noted how well maintained every single corner of this hotel is. I would return here again and again. You won't be disappointed.
Waldorf I booked 3rd floor Superior King room at the Waldorf Astoria Beverly Hills April of 2022 as a surprise getaway for my wife’s birthday. The staff were very nice and friendly ensuring check-in/out and amenities were available to us. However, overall I had a very unpleasant experience as the room was not clean: 1) The bathroom had mold within the sink overflow drains, 2) the shower was not clean and had mold along the side drainage and along the wall/floor seals, 3) there was a Ceiling overflow drain above the shower which made us very uncomfortable as it is an uneven dark hole which could be mistaken for a camera 4) the ventilation duct above the shower had rust and dust Stuck in the small holes 5) the metal accent molding alongside the sink had visible rust and brown residue 6) both the carpets in front of the sinks were frayed along its sides 7) The flooring near the toilet were discolored/stained 8) The air vent in the room had mold-like discoloration 9) there was bird excrement and spider webs alongside the balcony glass doors 10) the floor baseboards were cracked and poorly caulked/repainted over 11) the carpeting had fuzz balls throughout the sides of the room 12) the bottom of the bathtub had stains and small fibers/hair debris. There were also little things that gave us a poor view of the Waldorf Astoria: 1) The pillows give little to no support as they are very thin 2) the toilet paper is very rough 3) the air conditioner did not keep a steady temperature 4) any hallway noise could easily be heard through the door.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing