I used to stay at this hotel and loved it but now that Sonder has taken over, it’s pathetic. If you’re reading good reviews it’s from the earlier days. SONDER is a “no service” hotel. You have no way to call the desk, No phone service at the desk, you have no phone in the room for emergencies or to request towels or anything, no television, unless you bring apps on your phone. Ridiculous! I didn’t rent a room, I was supposed to have service at a hotel. Awful, don’t stay there. Expensive and zero service. It’s a bring your own phone, bring your own TV, bring your own maid service… Hotel. Absurd!
Terrible! Terrible! Terrible! Stay away from this hotel. Don’t fall in the trap of lifestyle images that you see here on Google/Expedia or on hotel’s own website. There is nothing to be liked about this hotel other than the upscale location of Beverly Hills. Basic amenities that one expects in a hotel room is not available for instance shower caps or sanitary bags. If you go to front desk & ask for it - you will hear “oh sorry we don’t actually offer that but there is a rite aid just around the corner”. Be prepare to clean your room & make beds however long your stay is or you can pay $35 each day of your stay for room cleaning service. Even roadside motels would offer free room cleaning service everyday (upon request due to COVID restrictions) Room sizes are so small that you feel like you are living in a prison cell not in a hotel room. If free parking is included in your package then you are at the mersey of valet service guy to get you in-out of the garage. If you want valet guy to park your car then be prepare to pay him $30 + tip. We stayed here for 3 nights & it was not at all a great experience. Will never ever stay here again or recommend anyone either.…
This was by far the worst experience I have ever had on vacation. When I arrived, the hotel did not have my reservation and I spent 8 hours on the phone with customer service with nowhere to check in. The hotel would not honour my Expedia deal on arrival, and forced me to pay them before being refunded for my Expedia deal. There was a shooting at the restaurant next to the hotel the first night of my stay which none of the hotel staff informed me of. Nobody took out the trash, or provided fresh towels or toiletries.
The Crescent Hotel is in a great location. The staff is friendly and helpful. My room was very comfortable and clean. The hotel is in walking distance to all of the great shops and restaurants in the area. I felt safe the entire time I stayed at the hotel. I look forward to staying at the Crescent Hotel in the future.
After 2 stays in a month, I feel they do their best to make their guests feel at home. Everyone is so nice, pleasant and helpful. While most everything is shut down during covid, they still offer happy hour and breakfast, you just have to have it brought to your room since they're not allowed to have the restaurant or bar open.