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Gorki Panorama Hotel

Traveler (876)
Room & Suite (199)
Dining (36)
Certificate of Excellence

About

#10 of 39 hotels in Esto-Sadok
Location
Cleanliness
Service
Value
Certificate of Excellence
Located at a dizzying altitude of nearly 1,000 meters above sea level, Gorki Panorama hotel sits at the top of the Gorky Gorod resort in Krasnaya Polyana. Just as the hotel name suggests, the Gorki Panorama offers breathtaking panoramic views of snow-capped mountain peaks. It also offers guests everything needed for a perfect getaway, including an indoor swimming pool and superb location only steps from the cable car station. Gorki Panorama is the premier value choice for travelers wishing to enjoy the peace and calm of the Upper Village, boasting everything needed to meet the demands of the most sophisticated tourists and business travelers: 302 elegant rooms and suites Complimentary Wi-Fi Restaurant (buffet breakfast included) and lobby bar Indoor pool and gym Spa center with sauna, aromatherapy and massages services Ski equipment storage room 5 conference halls and a foyer for business events 24/7 room service Kids' Club (additional charge)
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room service
Restaurant
Bar/Lounge
Spa
Breakfast included
Adult pool
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Classic

Location

Full view
47Car recommended
Grade: 47 out of 100
13Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
1 Fevralskaya St. Gorky Gorod Ski Resort, Esto-Sadok, Sochi 354392 Russia
Name/address in local language
Getting there
Adler-Sochi Airport22 mi
See all nearby hotels
691Reviews
32Q+A
6Room tips
Traveler rating
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Popular mentions
Very nice hotel close to the gondola of gorky gorod, also nice view from the room but bed service; the room service do not speak English when we tried to order they hung up the phone, the cleaning service was not good, we had a cockroach in the room, the room key was not working, we changed it 2 times and again it did not work :( finally came a team who fixed our door for fifteen minutes or maybe more while we were waiting stuck outside the room... the dinner is very poor you better go down and it in Gorky. I travel lot and have been in many hotels and I think that when things like this happen we should get a better service to make up for this incidents.
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Response from InterstateSochi, Менеджер по обслуживанию клиентов at Gorki Panorama Hotel
Responded Apr 11, 2019
Dear Guest! Thank you for choosing the hotel Gorki Panorama for your holiday in Krasnaya Polyana! We are glad that you liked our good location and beautiful view from the window of your room. We sincerely apologize for the inconvenience you experienced during your stay. Our room service staff speak English, during your call there were communication problems that have already been fixed. We are sorry that your door was blocked, our staff eliminated the problem as soon as possible on your request. Dear Guest, in our hotel there are no cockroaches, but with the window open, you could get into the room a forest resident who is harmless. But after your treatment, we carried out a thorough cleaning and disinsection your room. We are waiting for you again and we will try to make your vacation as comfortable as possible. With regards, Ksenia Dembe Duty Manager
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All was really good: view from room, breakfast, clean etc. But pool was so-so clean and darken. SPA does not have windows despite place (in the corner of building with amazing view on the mountains). Bad solutions.
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Response from InterstateSochi, Менеджер по обслуживанию клиентов at Gorki Panorama Hotel
Responded Nov 13, 2018
Dear Guest, Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us. We are sorry to hear that you had issues during your stay. All your suggestions were taken into account. Your feedback is very important for us. We look forward to welcoming you back in the near future! Best regards, Ksenia Dembe Duty Manager
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This hotel is located halfway up the mountain, which is great if your main goal is hitting the slopes and not so great if you also want to explore the rest of the area on foot. You'll have to take a cable car up to get to the skiing area or a cable car down to get to the village with shops, restaurants, etc. The hotel itself is spacious, as are the rooms. The staff are generally welcoming and friendly, but they seem to be thrown off when issues come up. I had an issue with my room, went downstairs to resolve it, was coldly questioned by the receptionist and referred to the manager. The manager apologized and offered to rectify it with a complimentary gift. The gift never appeared... The restaurant is fine - both for lunch/dinner and, more importantly, for breakfast. The bar, however, seems severely understocked. Overall though, in terms of the price/quality balance, this is probably one of the better hotels around. But it's not quite there yet...
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Response from SochiMarriott, Администратор at Gorki Panorama Hotel
Responded Jul 3, 2018
Dear Guest, thank You for Your hotel review! Thanks to Your cooment we received a lot of useful information about our service. We will try to do our best to improve our staff job! At the same time, allow me to apologize for the inconvenience. It is very important for us to receive comments from guests, we analyze each review and take the following steps to improve the provided service. Thank you for helping us to become better. Hope to see You again among our guests. With best regards, Kristina Farkova, FO Supervisor
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Jyst stayed at Gorki Panorama with famiky for the last 7 days and was pleased with it. Located at 960 m, it is in a quiet area just a few steps from ski slopes. Great breakfast and spa with large pool, sauna, hammam and several treatment rooms The hotel has large ski storage room and you can even buy ski passes (with 20% discount), rent material and order ski lessons in the hotel Great property that i can only advise
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Response from ResortHotelPR, Оператор по работе с гостями at Gorki Panorama Hotel
Responded Mar 23, 2018
Dear ErSeiler, We are sending special thanks to you for staying in our hotel! Your feedback is really important for us. Nice to hear from you such compliments about breakfasts and SPA. We really always try to make a perfect stay for our dear guests. It will be great to see You again in our hotel. Best wishes, General Manager of "Gorki Hotels"
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+1
Spent few nights there. Breakfast - huge variety to choose from. Everyone can have something for himself. Restaurant - goid quality, fresh meals. Nothing exceptional. I have nice, big room but facing towards the street. I am woken up by trash collector every morning. So do not book room 1246 :) Also make sure you can see the montains not the street and buildings from your room windows. It was so hot rhat i had to opem window in the middle of the night to let me fall asleep :) Servis excellent. Udes pressing and dry cleaning. You can use your hotel room key to go down to level 560 and back up. Nice. Location - good for those who came for skiing - few steps from ski lift. One hour drive from Sochi airport. Pricing - high.
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Response from ResortHotelPR, Управляющий at Gorki Panorama Hotel
Responded Mar 28, 2018
Dear Michael, thank you very much for your feedback. We're glad that you enjoyed cuisine at the restaurant, big room and location. And we apologize for the any inconvenience. Hope, you have a wonderful holidays and we will be glad to see you again. Manager of the Hotel "Gorki Panorama"
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PRICE RANGE
$44 - $116 (Based on Average Rates for a Standard Room)
LOCATION
RussiaSouthern DistrictKrasnodar KraiGreater SochiSochiAdler DistrictEsto-Sadok
NUMBER OF ROOMS
302
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