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Hotel Riu Montego Bay

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Hotel Riu Montego Bay
Hotel Riu Montego Bay
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5,782 Reviews from our TripAdvisor Community

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Showing 5,426: English reviews
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Reviewed yesterday NEWvia mobile

My boyfriend and I spent a week at this resort and it is hands-down the most unpleasant vacation we have ever been on. As other reviewers have mentioned, the service is horrible. One afternoon we came back from the pool and found that housekeeping did not restock our room with towels, as in we did not have one single towel...

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Helpful?
Thank Amy G
Calgary, Canada
Reviewed 2 days ago NEW

A group of 8 (late twenties-early thirties) stayed here from March 13-20. We had 4 rooms booked, one of which was not ready until the next day. In order for a cot to be brought to that room, they had to sit around to be there to accept it which seems silly but they did. Rooms: 1) The room keys...

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Helpful?
1Thank CalgaryGuest10
Minneapolis, Minnesota
Reviewed 3 days ago NEW

Just returned on 3/19/17. We had a very nice vacation. some good and bad about the property. Most everything under management's control was very good. I want to start by saying we were there during the peak of spring break as a family. Some reviewers have complained about "spring breakers" - by which I assume they mean drunken out of...

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Helpful?
1Thank Jonathan J
Reviewed 3 days ago NEW

There is safety issue at this hotel where the door locks are not working properly. I lost $500US and an iPad that was taken from my room while my roommate was at dinner and I was off the premises on Tuesday March 14. We were directed to the local police who told us that this is a common occurence at...

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Helpful?
5Thank joan R
Grimsby, United Kingdom
Reviewed 3 days ago NEWvia mobile

Staff are so cheerful and helpful, entertainment staff are full of energy day and night! Beautiful views. cool, clean, spacious and comfortable bedrooms. Certain staff were rude but all problems were dealt with quickly and efficiently. Water sports are a lot of fun and the shops are within walking distance, although you do get pestered as soon as you step...

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Helpful?
Thank Abbie H
Comstock Park, Michigan
Reviewed 3 days ago NEW

This place was wonderful! The staff was over the top helpful and kind. The food was abundant and very good. Plenty to choose from if you are a picky eater. The fresh fruit and salads were wonderful. The rooms very simple and clean. The drinks and bartenders were awesome! Entertainment was pretty good, although we didn't get to see all...

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1Thank Veronica S
Reviewed 4 days ago NEW

This was our first time staying at the Riu in Montego Bay, but our fourth time to Jamaica. One reason we picked this place was for the proximity to the airport. The airplane takeoff noise was not an issue. The hotel was very clean. No issues with our room. We were in building 4. Food was great at all locations....

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2Thank Jeff C
Liverpool, United Kingdom
Reviewed 4 days ago NEW

I am returning to this fab hotel on the 17 th June this year for my 50th birthday I can't wait I loved every minute of my stay here I cried going home lovely staff everyone so helpful I. Go on holiday about 4 times a year and felt so special can't believe people moan go and get a life...

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4Thank liraki
Carlisle, United Kingdom
Reviewed 4 days ago NEW

After reading some reviews i was a bit worried about what i was going in to l totally shouldn't of . It is a outstanding resort the staff are fantastic every where is clean the pool is the best place to socials whith all natcalties. The drinks are not watered like some review's suggested. the mango dacaryies ARE GOOD and...

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4Thank kevin r
King's Lynn, United Kingdom
Reviewed 5 days ago NEW

Myself and my sister stayed here for 2 weeks in March, cannot really fault the place at all. Check in was fast and efficient. Then straight to the room. We took our own cases, but the regretted that as we had to get them up some stairs and we women don't travel light! The rooms are great, spacious, kept very...

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4Thank twosisters2737
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
* Opening September 2008 * Located in Montego Bay, on Jamaica's northwest coast * On the beachfront * Complimentary sun loungers on the beach * 2-story main building and 3-story and 4-story annexes * Surrounded by 40,000 m2 / 47,840 sq. yards of lush gardens * 4.5 km / 2.8 miles from Montego Bay * 350 m / 114.8 ft from various shops * 2,7 km / 1.7 miles from Montego Bay airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Montego Bay

Address: | Mahoe Bay, Ironshore, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Ironshore
Price Range: $209 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Montego Bay 3.5*
Number of rooms: 681
Reservation Options:
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Also Known As:
Riu Montego Bay Resort
Riu Hotel Montego Bay
Hotel Riu Montego Bay Ironshore, Jamaica
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Montego Bay staff and other travelers.
621 questions
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Questions? Get answers from Hotel Riu Montego Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not choose this hotel because it is not safe...I lost $500 US and an iPad. Hotel blamed guest”
 of 5 bubbles joanr157, 3 days ago | Read review
“Pay extra for a limited sea view”
 of 5 bubbles liraki, 4 days ago | Read review
“Any near reception pool and restaurants from 0 block to block 2 .”
 of 5 bubbles kevinr687, 4 days ago | Read review
“Block 1 can be noisy. Block 5 is near the beach, but more quiet.”
 of 5 bubbles twosisters2737, 5 days ago | Read review
“You get what you pay for so take out a second mortgage to get a room in the Palace tier.”
 of 5 bubbles n0veneg, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question