Hotel Riu Montego Bay
Mahoe Bay, Ironshore, Montego Bay Jamaica
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#11 of 19 all-inclusives in Saint James Parish
Location
4.1
Cleanliness
4.2
Service
4.1
Value
3.9
El Hotel Riu Montego Bay Todo Incluido Sólo Adultos 24h, completamente reformado, abre todo el año y está situado en la hermosa playa de Mahoe Bay. Los RIU Classic Hotels ofrecen cómodas habitaciones y estupendas instalaciones de ocio y relajación, así como gastronomía internacional. Disfrute de unas vacaciones relajantes, ya sea solo, en familia, en pareja o con amigos. La ubicación es ideal por su proximidad al aeropuerto internacional Sangster de Montego Bay MBJ (3 km) y a Montego Bay (5 km) e invita a explorar la zona. El hotel cuenta con más de 800 habitaciones cómodamente amuebladas y ofrece numerosas comodidades. Relájese en la zona de spa o póngase en forma en el gimnasio. 5 piscinas al aire libre, 1 parque acuático "Splash Water World", animación diurna y nocturna, así como nuestra discoteca Pacha. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro restaurante principal, restaurantes de especialidades italianas y asiáticas, Steakhouse, así como 4 bares.
#RiuParty en el Hotel Riu Montego Bay
¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Free airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
Mahoe Bay, Ironshore, Montego Bay Jamaica
Hotel Riu Montego Bay
Getting there
Somewhat walkable
Grade: 58 out of 100
58
Sangster Intl Airport
2.2 mi•
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Rental Cars
94 Restaurants
within 5 miles
9179Reviews1516Q+A100Room tips
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We had a great time and enjoyed much about the hotel. The rooms were lovely. The pool bar and drinks were excellent, it is very lively. The staff everywhere were superb. The main buffet restaurant and the the Asian one were consistently good. I thought the Italian and gourmet restaurants were disappointing, they should be better. One negative was the pool bar got closed early on 3 occasions, maybe don’t serve such large shots, your guests clearly can’t take it.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
For a first time visit this hotel was a fab place from start to finish with only a couple of minors (tell at the end) Reception is big and spacious and check in takes around 10-45 mins depending on bus load party from airport (which is approximately 15 mins drive) The hotel itself offers everything as majority other RIUs, in the rooms are comfy queen size beds, air con, room safe, iron & board, mini bar & fridge, fresh towels & bedding daily, spacious bathroom, balcony (some large or small pending on room) cleaners come daily and do a top job. Restaurants are busy at all mealtimes, but still plenty of seating available, food is good with plenty of variety. Speciality restaurants are a nice break for an evening meal (recommend the mixed grill for 2 @ steakhouse, very nice) One other eatery that needs a mention is the jerk bbq station by the pool everyday (a very tasty dinner time snack) Pool bar is really busy throughout the day, we dipped into the pool opposite and walked up to the bar behind in the end Sports bar 24hr with plenty US sports on tv, 2 pool tables and 24hr snacks. The beach is lovely with plenty trees to cover under and loads more sun beds (as is by all pools, no need to worry about beds) The pools and sea are cool at first then warm up to like being in bath water on the gorgeous hot days. Lastly, the entertainment team, I gotta say, they work their socks off all day from by the pool fun and games through to evening times on stage doing some great dance routines, can’t remember all names but a massive well done to them. All in all, it’s a lively hotel from dawn till dusk and makes a holiday very enjoyable…
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: TIPS: look out for the sexy boss lady coming round asking if all is okay 😍🥰
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Montego Bay
Responded Jun 12, 2023
Dear garyg446, Thank you for taking the time out to leave a positive review! We are glad to hear our service met your expectations and you had a great time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hotel is easy to get to with direct flight from Dallas. They pick you up and it takes literally less than 15 min from the airport. The food is good. Staff very friendly and attentive. Lots of shade for someone like me that burns easily. No problem ever finding a chair on the beach or around the pool. we went to the Italian restaurant 2 times, first time it was great; second time not so much.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We all had a blast! There was always something going on. Activities for the older and younger crowd. Food is scarce after hours. However rose hall closed at 10 pm. All staff extremely helpful , birthday girl was overall happy
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Loved it very friendly staff hospitality great loved the entertainment food was great I wish the pool and restaurant there stayed opened longer for more of a night life experience as well overall great
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded 2 days ago
Dear Teairra11, It is a pleasure to hear your feedback as we strive daily to provide exceptional service to all our guests. We are really pleased to hear that the hotel and services lived up to your expectations. We hope, you will visit us again soon! Yours faithfully, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Riu All-Inclusive Montego Bay is not "inclusive." The only reason the rating is NOT lower is because there were a few people like Adrian, Jamela, Trudy-Ann, Jamaican Joe, the lady who cleaned my mother in laws room, and Bowen Tour's who were nice. I met my mother in law there to celebrate her 80th birthday and I have never been on vacation where I was always on DEFENSE. If Rui can't handle individuals in wheel chairs then you need to change your marketing to Adults Only Who Are Abled bodies. There's no working elevators, we were confronted multiple occasions where we were asked for her to get out of the chair, staff members Damon (steakhouse) and Shavoye (Pepe's) were very rude and unprofessional. In the main dining area, the staff fight over waiting in tables to get tips. Personally I have traveled to Jamaica frequently since my husband and in laws a natives of the lands but I will never stay at this place. This really was not a good experience and value = quality of service is NOT worth the money. I hope that the attitude and culture changes to one that is more inclusive and truly represents Jamaica's code of arms Out of Many, One People. This place is VERY wheel chair accessible limited. Beware!…
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded yesterday
Dear Bella j, Thank you very much for sharing your opinion and for choosing us for your holiday. We always kindly recommend our guests to contact the Front desk staff when having any discomfort. They are always more than willing to assist. It is saddening to learn that your impression of our hotel was not positive. And we are concerned by the issues you have raised. Nonetheless, we will forward your opinion. Best Regards, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The min we walked into hotel we knew our next 11 nights were going to be excellent vocation. The guy on reception was very jolly and so helpful. Our room was nice and clean and in a good location 6004. Food,drinks,entertainment was all excellent all 11 nights we were there. Guy in sports bar on the night worked so hard. Staff at the restaurants couldn't be any more helpful. Bar staff at swim up bar was always there to serve you asap without waiting to long. Entertainment team worked so hard day and night and always took time to stop and have chat with the quests. The ones that stood out for me and was very friendly were chocolate, mosquito, babble & Mr Hollywood . It was the best holiday I had and hope to see you all again soon.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded 2 days ago
Dear Mike and Sue, It is great to read your stupendous feedback. It makes us want to continue working for our wonderful guests. Wishing to welcome you both again very soon. Have a lovely day! Warmest Greetings, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
8th visit to Jamaica; 2nd time at the Riu Montego Bay, and previous guest at the neighboring Riu Reggae. I’m sad to say we won’t be staying at the Riu Montego Bay property again. Mostly due to the guests rather than the property and staff. We like to have fun, but we encountered the most uncivilized, inconsiderate guests during our week at this resort than in any of our other travels — ever, anywhere in the world! Since our last stay, they renovated the rooms and completely changed the pool area from a huge beautiful lagoon pool to five rectangular pools. That was kind of a bummer, but after seeing the debauchery that occurred there: People nearly drowning in the pool at the foam party in the activity pool — seriously, not exaggerating — we watched from the sidelines as a lifeguard pulled out an incoherent guest from the pool after her girlfriend pulled her out from under the water by her hair for at least three laps around the pool. On a different day, the pool with the swim-up bar had to close earlier than usual. With five separate pools, there are still pools to use when one is unavailable. We hung out at the beachfront pool nearest villa 5, which was the most relaxed, tame pool. We requested a room change because we booked an oceanfront room to enjoy the sound of the waves lapping the beach and the amazing Jamaican tree frogs and crickets at night. I couldn’t hear it over the constant music blasting from the balcony next to us. I appreciate that they moved us. Re-packing and re-unpacking was annoying, but worth it to escape that ridiculousness. We tried to move to the Negril property, but we would have been moving from an oceanfront to a garden view and would have had to pay for the rooms at the Negril property and then try to get a refund through Jet Blue Vacations for the unused nights at the Montego Bay property. I didn’t see that playing out well, so we endured our stay. Feedback on the resort staff… The activities and entertainment team was AMAZING - we loved them! They were engaging with all of the guests, and made rounds each morning, walking down the beach and back through the pool areas, talking to the guests. In the evening before the shows, they were walking through the audience, mingling with the guests. We really appreciated that and got to learn a little about a few of them through that experience. Gabrielle at the pool bar was attentive and friendly, knew our drinks, and we never had to wait for service. She took great care of us! She had a genuine Jamaican smile (which was also my favorite drink!) Horace at breakfast service was absolutely wonderful. Genuine smile and attentive service. Jahmarie at breakfast was also super attentive, professional and provided great service. Kudos to the chef at Pepe’s (jerk chicken stand): A guest tried to jump the line in front of me because she “just wanted a piece of chicken” He told her “we don’t work like that”. Thank you chef! Even though she was trying to act all nice to you, you did right by the rest of us who had been standing in line for quite some time. Front desk attendant - First impression of the resort. It was disappointing to not even receive a smile or a welcome. Maybe she wasn’t a morning person - we arrived around 10:00 am, before the welcome drinks were offered, and a smile would have been nice. She had the same demeanor when we checked out a week later. She took our room and towel cards and basically all that she said to me was “where is the other person in the room?” so she could cut off his wristband. No “have a safe trip home” or “thank you for staying with us”. But I do appreciate the gentleman at the front desk who helped me when we changed rooms. He seemed empathetic of my request and did what he could to help us get into another room. The waterslides were great fun - we had as much fun watching people come down them as our husbands did acting like big kids running up and sliding down over and over again. They had much fun! If you are sensitive to second-hand smoke, this is not the resort for you. It is EVERYWHERE. Balconies, poolside, beach, in the area for shows at night, next to you, in front of you and behind you. There’s no escaping it. The resort has designated smoking areas, but they are not enforced. There is smoke flowing in the air from morning until night. I woke up at 7:00 Sunday morning to sit on the balcony and it was in the air. You can’t get a break from it.…
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded 2 days ago
Dear Sharky227, We appreciate you took the time to leave your impressions regarding your experience. Nevertheless, please accept our sincere apologies if we failed to provide the best stay. We will forward your remarks to the management department for further acknowledgement. Thank you for your positive remarks. Best Regards, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort was beautiful and clean. I had excellent service from the front desk to the room service. I would definitely visit this resort again. The open bar and unlimited food were delicious. I also liked the variety of food.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded 5 days ago
Dear Alexandra C, Thank you very much for choosing us and for sharing your review about your last stay. We truly appreciate your comments regarding your stay and we look forward to hosting you again in the near future. Kind regards, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All I have to say is MOLD, MOLD, MOLD! All of the reviews you see online about the mold believe it! I so happen to get the most moldy room amongst my friends who traveled with me. The mold is in the vents and on the furniture. I complained but they tried to give me rooms that were the same and just kept saying they would find a better room and they stopped contacting me. I emailed RIU at their complaint Gmail account and have not heard anything back yet! I was barely able to breath properly In that room. I literally tried to clean some of the mold myself with my Lysol spray and Disinfectant wipes. Something I shouldn’t have had to do! The only thing being done to fix this is painting over the mold. It’s a beautiful property but for the money you spend mold should be the least of your concerns while trying to enjoy your vacation! They haven’t heard the last from me if this isn’t resolved. …
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Montego Bay
Responded 1 week ago
Dear Relax45484398383, Thank you for your comment, We are very sorry that you left our facilities with those feelings. We always work following demanding hygiene and cleaning protocols and we are sorry that we did not live up to your expectations. If you contacted our After Travel department, have no doubt that our colleagues will analyze your case and send you a response. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory. Yours faithfully, Hotel Riu Montego Bay Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Ironshore area.
PRICE RANGE
$309 - $475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu montego bay resort, riu hotel montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayIronshore
NUMBER OF ROOMS
826
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Claim Your ListingHOTEL RIU MONTEGO BAY - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Ironshore, Jamaica)
Frequently Asked Questions about Hotel Riu Montego Bay
Which popular attractions are close to Hotel Riu Montego Bay?
Nearby attractions include Fantasy Tours Jamaica (4.6 miles), Rose Hall Great House (4.2 miles), and LETours Jamaica (2.8 miles).
What are some of the property amenities at Hotel Riu Montego Bay?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Montego Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Montego Bay?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Montego Bay?
Conveniently located restaurants include Mystic India, Sugar Mill, and Juici Patties.
Are there opportunities to exercise at Hotel Riu Montego Bay?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Montego Bay have airport transportation?
Yes, Hotel Riu Montego Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Montego Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Montego Bay offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hotel Riu Montego Bay?
Many travelers enjoy visiting Rose Hall Great House (4.2 miles), Barnett Estate Plantation (4.1 miles), and The Cage (3.0 miles).