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BEST WESTERN Plus Heritage Inn

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293 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Washington DC, District of Columbia
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for one night on business. There are not many hotels in Benicia and this one was rated higher. The hotel was fine; the room was very big and quite comfortable. I did not like being on the first floor looking out at the parking lot; I didn't want to open the drapes, but because I... More 

Helpful?
Thank Barbara28970
Weed, United States
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Very quite and clean rooms and overall property. Friendly, helpful staff. Would have like some fruit at the breakfast, but was still good. A little hard to find at night, sign was blocked by some landscaping.

Review collected in partnership with Best Western

Helpful?
Thank Kim G
GFCANTU, Guest Service Representative at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Kim G, Location in hospitality is always important to not just business travellers, but to our leisure travellers as well. Thank you for bringing to our attention that our signage is being blocked off as well as taking the time to complete the survey. We truly strive to be the absolute best for our guests and pride ourselves in... More 

Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Room was large, clean and adequate but walls were thin and as such the only decent nights sleep is with earplugs! Plenty of parking and friendly staff make this room a perfect place for the single night I stayed.

Helpful?
Thank CarolHall525
Ottawa, Canada
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a week while visiting the Napa Valley, Sonoma and Sanfrncisco. the hotel is clean and well located. the prices were reasonable and the breakfasts varied each day. On weekend there is easy access to the Bart train with free parking an quick access to San Francisco

Helpful?
Thank Michael M
Carson City, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked this hotel because of the good reviews I read, I obviously did not read enough of the reviews. The room had a very strong strange smell that I think was coming from the rugs or something they put on the rugs, the air conditioner blew out a dusty moldy smell when you turned it on and the noise... More 

Review collected in partnership with Best Western

Helpful?
Thank Erich R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to complete the survey. I do regret that your stay with us did not meet your expectations. Here at the Best Western we pride ourselves in providing utmost superior customer service as well as superior cleanliness. It is unfortunate we were not able to display ourselves as such. Please let us know in the... More 

Germantown, Maryland
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Was in Benicia for 5 days to visit family. This hotel was clean, modern, comfortable, and homey. We slept like rocks every night. Felt right at home right away. Great location since our daughter lives in Benicia and we were visiting her. Also convenient for us to visit Touro University in Vallejo on Mare Island, tour various wineries near Napa,... More 

Helpful?
Thank serlbauer
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Serlbaur, We truly appreciate such a positive review and ecstatic to hear that you enjoyed your stay. We at the BW Plus Heritage Inn - Benicia take great pride in making our guests feel as if they are right at home, as well as being able to accommodate their every need. Thank you for revealing the food options guests... More 

Indianapolis, Indiana
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Recently spent 4 nights here for a nearby wedding event. The hotel is very clean; rooms are nice; the pool and hot tub were amazing. There was a lovely gathering area outside with adirondack chairs, BBQ grills, and a smoker. The daily breakfast was very good with lots of choices and a different main menu every day. Best of all,... More 

Helpful?
Thank phs1998
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Customer service is our top priority here at the Best Western Heritage Inn in Benicia. Learning that your stay was comfortable in every way, is rewarding to every department in our hotel. It is what we strive for every day with each and every guest. Thank you for taking the time to share your review with others. We look forward... More 

Durham, United Kingdom
Level Contributor
200 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here for two nights on a tour of California. The hotel is very convenient for the freeway, and we ventured out to Napa Valley and the Jelly Belly factory whilst stopping here. Our rooms were uniformly excellent with great bedding and nice bathrooms. The pool outside is a refreshing spot to relax, and the inclusive hot breakfast is... More 

Helpful?
Thank Philip H
GFCANTU, Guest Service Representative at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Philip H, We are thrilled to hear that you enjoyed your stay. Our guests are our number one priority and to hear that we are an ideal hotel is very much appreciated. Many thanks for noticing our complimentary hot breakfast and our great amenities such as our beddings and nice bathroom. Glad you were able to use our pool.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My family of four (children aged 5 and 8) were in the San Francisco area for a week and decided to stay at this hotel for 4 nights. First off, let me just say that the staff at this hotel were some of the friendliest I've ever come across. Everyone that I ran into gave me a big smile and... More 

Helpful?
Thank Cynthia L
Durham, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 20, 2016 via mobile

Very nice hotel, with large rooms. We booked a king room, and it came with a very large bed, fridge &a microwave, as well as a whirlpool bath. It was clear the receptionist checking us in Was new as she did have difficulty checking us in, and did ask me to pay for the room again when it was prepaid.... More 

Helpful?
Thank JessieR555
GFCANTU, Front Desk Supervisor at BEST WESTERN Plus Heritage Inn, responded to this review

Dear JessieR555, Thank you for taking the time to leave us your feedback. Our team strives to provide superior personalized and attentive service so our guests can enjoy a relaxing and productive stay whether it is for leisure or business. We are constantly training staff to better serve our guests and we do apologize if it inconvenience your check-in process... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E 2nd St, Benicia, CA 94510-2201
Location: United States > California > Benicia
Price Range: $119 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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