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Holiday Inn Express Benicia

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1375 East 5th Street, Benicia, CA 94510
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102 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Lincoln, California
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel allowed cars without a handicapped plackard park in the clearly-marked handicapped parking stalls. This made it very difficult for my husband (an amputee who uses a wheelchair) to get into and out of the hotel. The door to the bathroom would not shut fully. Although the room had been booked for four people, there were only towels for... More 

Helpful?
Thank Silrad
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, I appreciate you expressing your concerns. I understand how frustrated you and your husband must of felt. I am so sorry that your experience was less than satisfactory. Our hotel absolutely does not condone guests who are not placard holders to park in accessible stalls. My team and I will work on what we could to prevent this... More 

1 review
5 of 5 stars Reviewed 1 week ago

This place was right around the corner from the people that we were visiting, as well as right off of the highway, so it was very close and convenient. We ended up staying an unplanned extra night and they were very helpful and accommodating to our request to stay in the same room. We were able to use the business... More 

Helpful?
Thank Ericka A
Level Contributor
95 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here on our way home after visiting family in the Bay Area. VERY reasonably priced, and a really large modern room. Could use more outlets to charge our phones, but the vanity was much larger than the tiny one in our previous IHG where we paid much more to stay. Lovely waterfront walk out to the fishing pier where... More 

Helpful?
Thank Donna S
Level Contributor
92 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we chose Holiday Inn due to the proximity of the church and the reception. The bed was very comfortable, the carpets were clean and new, the shower was a nice walk-in. Breakfast was good. Coffee needs to be stronger ;) Jk. Ample parking below, but no phone reception down there. Quiet. It was fun to have a lots of guests... More 

Helpful?
Thank MauiBound777
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

The rooms are pretty large. The wifi could be a lot better in terms of speed. There is a gym with limited machines and no weights. The breakfast is what you would expect. Clean and useful for our purposes - a place to crash after the Bottlerock concert.

Helpful?
Thank Lesley B
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Lesley, Thank you for your recent review. We heard the Bottlerock Concert was a blast! I am glad you guys were able to get some rest before heading back home. I'm so sorry that the wifi wasn't up to speed. We are working with our Corporate Head Quarters to upgrade our internet. All IHG hotels will be converting to... More 

San Luis Obispo, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 19, 2016

I found the bed sheet in this hotel to be very rough and the pillow is very flat. I had to fold the pillow to get a decent height. Except for that, overall the room is clean and the bathroom is spacious. There is a microwave and a mini fridge in the room that comes in very handy. The most... More 

Helpful?
Thank BbeforeC
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Mrs. Uway, I appreciate you reaching out to us. First and foremost I want to apologize for your experience with our water machine. I have spoken with our restaurant staff and we are taking the proper steps so that this does not occur again. As of your points not reflecting on your account in, I have personally called IHG... More 

Weed, California
1 review
5 of 5 stars Reviewed May 12, 2016 via mobile

With my job, traveling across the states is a must. Crews and I stay in different hotels at least 4-5 nights a week. The customer service at this hotel is "top notch". Finding hotels that take CLC isn't easy to begin with and after traveling sometimes 8hrs in traffic, the last thing you want is a grouchy hotel clerk giving... More 

Helpful?
Thank Tim_Patton
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Hi Tim! It is a pleasure to have you at the hotel. We really enjoy your company. Jordan has been such an amazing ambassador at the front desk. Her enlightenment definitely has a domino effect on the the rest of team and guests. Thank you for your recent review. We are here for you if you need anything. Don't forget... More 

Portola, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 17, 2016 via mobile

I recently booked a room at the Holiday Inn Express in Benicia using Booking.com. I mistakenly booked the room for the wrong date. As soon as we arrived at the hotel the front desk associate, Kat went above and beyond to help fixthe situation. She made the changes and gave us an incredible rate and a beautiful room. Her level... More 

Helpful?
Thank r_d_326
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your feedback. What can I say about Kat? WOW! She's an amazing asset to the company. We're so lucky to have a superstar like her. I'm glad she was able to square things away for the booking. We hope you stay with us again. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 23, 2016 via mobile

Two of my daughters were having volleyball tournaments in different locations and Benicia was the halfway point between the two. We stayed here for the night and were pleasantly surprised by the wonderful service. Very friendly staff, very clean and easy to find from the freeway. Good breakfast with lots of options. Throughout different times of the night we could... More 

Helpful?
Thank momex3
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, I am delighted that you enjoyed your stay. Thank you for your recent feedback. I do apologize about the noise. I will investigate this issue and address it immediately. We hope you stay again soon! More 

Los Angeles, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 12, 2016

Great location for the East Bay. Easy to get to and quiet. Great room!! Got lucky and upgraded as a Priority Club member.... gotta love it!! The desks personnel were very helpful. Thanks Kat !!!!! I'll be back!!

Helpful?
Thank Terry_Calhoun
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express Benicia

Address: 1375 East 5th Street, Benicia, CA 94510
Location: United States > California > Benicia
Price Range: $164 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Benicia 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Holiday Inn Express Benicia Hotel Benicia
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