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First allow me to start with the front desk guest services. Impeccable! They are kind, welcoming and elegant. Even in the face of hecklers, they maintained a demeanor that was consistently poised and kind. When checking into the room, the cleanliness is immaculate. At most hotels they usually distribute little teeny tiny soaps, shampoos and conditioners, that if someone with long or a lot of hair would have to ask for a bunch. However at Best Western Plus they had full dispensers of body wash, soap and conditioner that smelt so good. It did not feel or smell cheap. The pricing was very fair, it did NOT feel like they were in the business to grab money from peoples pockets. It felt as though they have established a homey and comforting environment for everyone that is away from home. The property is clean and the staff are so friendly and easy to talk to. Also just as important, the coffee was so good. It is easy to tell when a coffee pot has not been cleaned in a while or it is old or reused grinds.. the expresso they have in the front office was so austerely fresh that it could boost you through your whole day with one or two shots.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip:Â Most of the best placesto eat in Bakersfield are in waking distance located in the downtown...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Feb 15, 2024
Hi zion213, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us at Best Western Plus. Our team takes great pride in providing exceptional guest service, and we're delighted that you found our front desk staff to be kind, welcoming, and elegant, even in the face of challenges. We're also pleased to hear that you found your room to be immaculately clean and stocked with high-quality amenities. We strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that our efforts were appreciated. Cleanliness is of the utmost importance to us, and we're delighted that you found our property to be clean and well-maintained. We're also thrilled that you enjoyed our coffee! We take pride in serving high-quality beverages to our guests, and it's wonderful to hear that our espresso was a standout feature of your stay. Thank you again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
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You will be excited to stay at this location. You will not be disappointed!!!!! When we arrived the staff was helpful. Our room was clean as well as the property. The property is protected by a nice fence.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Jun 29, 2023
Dear Anthony V, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
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The pool and bedroom facilities were great. Excellent value in terms of space and facilities as usually provided with a Best Western Plus. It was however a jarring episode when we went for breakfast. It was a Dickensian experience by comparison. You are firstly allocated a voucher by reception. Your key card and name aren’t suitable here.
There is a unique arrangement of coffee and tea being allocated in an entirely separate location. Like a game, you are expected to go on hunt. You have to walk a lengthy corridor in the opposite direction across the front desk and down to a separate section. Past a lounging area before you can reach a coffee decanter.
For some reason these portal thermal jugs must remain in this specific area. Power points don’t appear to be the issue for the separate location. You are also rewarded with three types of coffee mate for your efforts. Once you make your way back. You can have one Orange juice. Attempt to ask for more and you will reenact the orphanage scene from Oliver Twist. It appears to be incredibly valuable form of concentrated juice. It is held in the back out of sight and the usual expectation is that you are allocated one cardboard cup.
You are given a choice of burrito or continental vegan diets aren’t advertised. Be careful of the potatoes if you chose burritos. Some of the chunks are still fresh from the ground and didn’t have chance to be fully boiled. Do not expect eat anything on a plate either. They prefer single use cardboard.
In summary this Best Western Plus breakfast experience was a Best Western Minus for us.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Jul 28, 2022
Dear 969olyb, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
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The mattress needs to be switched around because the side that is closest to the lamp sags and is uncomfortable. You cannot turn on the light in the bathroom without the noisy fan going on. There is no list of tv channels or instructions for the microwave . I was surprised to find out that for a Best Western Plus you have to pay an extra $10.00 for breakfast and you could not get breakfast until 7:30 in the morning. The outside photo of the hotel does not represent what it actually looks like. All the downstairs rooms are for guests with pets, there is not elevator and if you have issues with your knees or you are a senior citizen you would have difficulty climbing the stairs.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Nov 10, 2023
Dear AudreyB72, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, the amenities and these maintenance mishaps. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well-maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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Dirty towels in the closet, room was 86 on check in and never got under 71 in 3 days. Manager warned me not to complain..... to anyone but her!! Have stayed here many times before and it is getting a little worse every month. I am a business traveler and stay in hotels 100+ nights a year, WiFi is poor (most malware and virus programs will warn you not to connect) and signal is timed so it just shuts down after a while- pretty tough on a business traveler. Room AC is on a occupancy sensor- front desk will advise you to move around every 5 minutes so it doesn't shut off...? This is my last visit here.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â AC and WiFi are poor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Oct 3, 2024
Dear M5536RHguys, Thank you for taking the time to share your feedback with us. We deeply regret the issues you experienced during your stay. It is our priority to provide a comfortable and pleasant experience for all our guests, and I am sorry that we fell short during your recent visit. Firstly, please accept our sincerest apologies for the dirty towels and the room temperature issues. Cleanliness and comfort are of utmost importance, and we will address these concerns with our housekeeping and maintenance teams immediately to prevent future occurrences. I am also sorry to hear about your experience with the WiFi and the room AC. Reliable internet access and a comfortable room environment are crucial for our business travelers, and we understand how frustrating it must have been. We will look into the WiFi issues and the operation of our AC systems to ensure they meet our guests' needs. The comment you mentioned regarding the manager's response is concerning and not in line with our customer service standards. We encourage all feedback and will address this internally to ensure all staff members are aware of the importance of addressing guest concerns appropriately. Your loyalty as a repeat guest is highly valued, and I regret that your recent stay did not reflect the quality you have come to expect from us. We are taking your feedback seriously and will work diligently to improve our services and facilities.
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The room was dirty especially the bathroom, with hairs in the bathtub, it looked like the housekeeper doesnt do a good job at cleaning the room. The manager should make sure housekeepers are cleaning properly, We stayed 1 night we were so tired, it was over 100 degree weather and ac wasnt working it was either full blast cold or we had to shut it off completely. All we wanted was to rest because our car broke down in the middle of our trip. We left very early never coming back. Photos to show how disgusting it was.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Sep 7, 2024
Dear Yoli1262, Thank you for sharing your feedback with us. We deeply regret to hear about the issues you encountered during your stay, and we sincerely apologize for the inconvenience this caused you. We take cleanliness very seriously, and what you described is unacceptable. I have addressed your concerns with our housekeeping team to ensure that proper cleaning protocols are followed meticulously. Your comments about the bathroom condition are particularly concerning, and we are taking immediate steps to prevent this from happening in the future. Regarding the air conditioning issue, I am sorry to hear that it was not functioning properly, especially during such hot weather. Our maintenance team has been notified to inspect and resolve the problem to ensure our guests have a comfortable stay. I understand that your stay was already stressful due to car troubles, and I am truly sorry that we added to your discomfort. Your feedback is invaluable as it helps us improve our services, and we are committed to making the necessary changes. Should your travels bring you back to the area, we would appreciate the opportunity to provide you with a better experience.
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We arrived at close approximately 10 pm and were greeted by a friendly and helpful desk clerk. The lobby and grounds were clean and orderly, as was the building our room was located in. However, we were immediately hit with a dank and musty smell when we opened the door to our room. The entire room smelled like moldy, wet rags. The restroom smelled moldy and musty. One of the closet doors was broken as well. Yes, I could've gone back to the desk and requested to move rooms. After working an 8 hr day and a 5 hour drive directly after with my older aunt, all l wanted to do was have some quiet sleep. We turned on the AC to recirculate the air and just went to bed. The bed was hard as a board. Room is outdated but did have a fridge. Still, I would expect a little more for what I paid for the night. I advised the desk person when we checked out. Her response was that they were short help. Not sure what that has to do with the wet, moldy smell. That is not an overnight issue. It permeated the entire room and restroom. They had to know there was an issue there. I think there must have been a water leak or something. It was terrible. Obviously, no housekeeping supervisor or site manager has walked the property to check rooms, or maybe they just don't care? How could they not know that room smelled as bad as it did? Location wise, there is a Denny's not too far from them, thankfully, because there isn't much else - even during normal business hours. Our room was quiet and location was easy access to and from the highway so that is a plus. Still, I would not stay again.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Oct 27, 2023
Dear Voyage255550220944, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was friendly and helpful and our location was convenient, however, I do regret that you experienced several shortcomings during your stay. We take the value of your report regarding the condition of your room, AC, mold issues, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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The front desk agent was very polite and helpful, the room was quiet and clean and we were able to sleep in without being bothered. Always get checked in quick and have never had a problem. I will definitely stay again.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Nov 3, 2023
Hi leanerdavis, Thank you for leaving your five-star rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the hotel to be clean and comfortable. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This was our third stay at Best Western Hill House. Even though it is an older facility, it has been maintained very well. A full breakfast is offered with the room, but we did not take advantage of it as we had our meals with Family in the area. The room was clean, and very quiet. The staff was friendly and very attentive to our needs. The price was reasonable. I would recommend this facility to anyone staying in Bakersfield.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Jul 4, 2022
Hi Ronk195, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
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We arrived very late (after 11pm). Front desk attendant was very polite and helpful. Check-in was easy. Room was clean, spacious and comfortable. They had the heat on low already, so the temp was very comfortable upon entering, which we really appreciated. The surrounding neighborhood was quiet and clean, we felt very safe. The only reason we give 4 stars instead of 5, is because on the website it says they provide a full, hot breakfast, but in reality the are only doing grab and go bags, and because the walls are *paper thin*. We could hear the entire conversations of the people in the next room with 100% clarity. Not really a big deal, and if I could give 4.5 stars I would. We would stay here again.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Plus Hill House
Responded Dec 7, 2022
Dear Connector160303772348, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, friendly staff, and enjoyed the amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our breakfast selections. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
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They have a small fenced parking lot. When we were there the hotel was not full so we took up probably 5-6 spaces along the fence with a large pickup truck and trailer in tow. For a large moving truck might be an issue if hotel is full.
There are more places to choose from in the Bakersfield area.
PRICE RANGE
$115 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hill house hotel bakersfield, best western hill hotel, best western bakersfield, bakersfield best western
LOCATION
United StatesCaliforniaBakersfield
NUMBER OF ROOMS
97
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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