Nickelodeon Hotels & Resorts Punta Cana
Carretera Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
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About
#55 of 92 all-inclusives in Dominican Republic
Location
4.3
Cleanliness
4.6
Service
4.2
Value
3.9
GreenLeaders Silver level
Nickelodeon Hotels & Resorts Punta Cana is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day. From the Aqua Nick playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. Personalized service is at the heart of the Karisma philosophy. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. So join us on the golden sands of Punta Cana. Your family will never forget the colorful waterslides and pools, hanging out with their favorite Nickelodeon characters, hilarious Slimings, and the famous Karisma Gourmet Inclusive® Experience!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish
Hotel links
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Location
Carretera Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
Nickelodeon Hotels & Resorts Punta Cana
Getting there
Somewhat walkable
Grade: 54 out of 100
54
10 Restaurants
within 0.75 miles
6940Reviews815Q+A100Room tips
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My second year visiting the hotel and it was a wonderful experience. My butler Cristian Santana from prestige club was Excellent care from the family from now on. I never had to ask him for anything, he was always one step ahead of what my family needed. We will return next year and I hope to have him again...the food, the pool and the entertainment are the best.....💎💎💎💎💎
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We had the best time! I'm so glad I didn't listen to the recent reviews! We had a swim up suite. Get it, it makes the trip! You will be on the first floor and have instant access to some fun! The rooms were clean, well stocked and just very nice. The bed situation is weird for a family resort, but we knew that going in - one king bed and a pull out couch, no double beds. The king bed was comfortable enough, and the other one was ok. The shower and bathroom were beautiful and well laid out. It was the first rain showerhead that actually got shampoo out lol. Great water pressure. The waterpark was fun - characters, lazy river, lots of activities. Great for kids under 7 or so. Some larger slides for the older ones as well. The restaurant at the waterpark is ok - flatbreads, burgers, chicken wings, fries and a full bar with mixed and slushy drinks and ice cream. The waterpark is kind of across the street from the resort- there is a path to get there or the golf carts take you. Transportation wasn't an issue. The hotel pools were beautiful but cold. There are 2 infinity pools and then 2 others, one with a swim up bar. The beach is gorgeous- lots of seats and cabanas. The restaurant zest that's by the pool is probably the worst one there. The buffet has random items and nothing great. Location is good though. The other swim up bar is Frescos - it is smaller and very cute - they have a restaurant there as well with a few options. the yuca balls are great. Kids got mac and cheese. If you have small kids, don't miss the splash pad by the restaurants. The restaurants - Wok Wok - yuck yuck lol. Fried rice was good, that's about it. Burgers PH - very good. we got the machete burger and mozz pockets and fries. All delish. Spacewalker - very cute, the steak and stroganoff were good. Must go here if you go! It's a vibe. Verdello - everything here was decent. Pizza, pasta, chicken. Their salmon was amazing and their eggplant parm was delish. Sugarcane - I am not a buffet person but this place was excellent. Huge selection for all meals, and the food was reallly good! They will make you custom things, but what they offer is great too. Breakfast is huge, I'm really going to miss this. fresh pressed juices, custom omelets, quesadillas, crepes. salmon, steak, allll the things! Service - Out of probably 60 people we encountered there, only one was not nice. Everyone else was overly kind and went out of their way for us. Download the app and you will see all the entertainment for the day. And yes, get slimed!!!!!!! We want to come back again next year. …
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Pools are chilly, bring alot of sunblock and aloe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded Feb 22, 2023
Dear lorib237, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great time with the family for spring break. The staffs at the resort are awesome, they’re responsive and helpful with all your needs. I’ll recommend this place for a family fun time. Cristian Santana our Butler took great care of us...i Will come back next year.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent service, highly recommended, the service of our butler Cristian Santana was spectacular 👍, the facilities, the live shows for the children, the pool area, the Zest and Space Walker restaurants were wonderful...I will return next year.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good food and restaurants. Very good room service. Beautiful location for beach lovers and wide pools by the beach as well. Henry Maro’s from Butler service is an example of very good service which added more joy to our stay.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
WORST all inclusive we have ever been to!!! 4 of 5 of us developed food poisoning, ruining most of the trip, but that wasn't the worst part. The are constantly pestering you to buy a Karisma package. and they are relentless. After a 4 hour presentation (that they said would be max 90 min), we continued to say no. As we were leaving, Ash asked us to "just try it out for free for 5 days" for free. "There is no penalty if you cancel within 5 days." When we canceled within the 5 days, they charged us $1400 as a "closing fee". When we tried to reach out to Ash, he refused to talk to us and just sent us to a generic number for Karisma. I will never stay at a Karisma resort again. The waterpark was also not much of a park. Good for kids 3-5yo, but even my 7yo was bored.
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Date of stay: March 2023Trip type: Traveled with family
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We arrived for a family vacation. Celebrating our 6 year wedding anniversary for a 6 day 5 night stay at the Nickelodeon resort in Punta Cana. We’ve come across SEVERAL safety and security issues during our stay. All of which we expressed with management security and customer service(Rodney is rude is not helpful) Five minutes after checking into our room, “security” attempted to let themselves in while my family was changing out of airport clothes. When we pushed the door closed and asked what was happening, they stated they were coming to check the room and their system showed the room empty. The next day, there was a storm so we stayed in our room for the afternoon and ordered room service( food from the buffet ). During this time, the internet and televisions did not work for the remainder of the day. This left for absolutely boredom for my 2.5 year old daughter… no bigger. Around 3pm someone else opened our door with their key. They saw we were inside, so they closed it shut. I ran to the door, opened it and found “Christian” a butler at the door with a guest, checking them into our room. When I expressed my frustration as this is the second time this has happened in 24hrs he apologized and said the room appears empty in the system. We contacted our concierge (Garcia who is AMAZING) to assist in this matter and he did the best he could. We made our way to the front desk to speak with management to request for a room change as we no longer felt safe. Management solution was for us to put the “do not disturb sign on the door” EXCUSE ME? Absolutely not! They insist on us signing a waiver stating that they’ll give us a room upgrade to accommodate for their errors. We signed the waiver after they ensure we would get a room upgrade. They showed us the room, we signed the waiver, went to dinner, packed for the room exchange and contacted transportation to assist in the move. Transportation took us to a completely different room aside from what we originally agreed to as the upgrade. Front desk said “the room we showed earlier has no AC 🤬” At this point it’s 10pm and all of our luggage is in the lobby, we’re ready to go to bed. The next room they took us to had NO ELECTRICITY! 🤬! So back to the lobby we go.. pissed off with all luggage and a sleepy 2.5 year old. They called security on us! WHAT?! We paid over 4k to spend 6 days and now have no room and you call security on us?! We were beyond upset & honestly ready to go home. We were able to settle into a room at midnight. The resort is under A-LOT of construction (rooms, the beach, & restaurant area) The buffet is trash. We did the character breakfast which was the highlight of the trip. We got to dance and take photos with most characters (not FREE). The “water park” is not a water park but it is for older children. The resort does not scream Nickelodeon nor paramount. The slime was wack (not Free). They say all inclusive but serve watered down drinks for adults unless you tipped the bartender. Honestly, this resort might be better in 1.5-2years. If you book now, you will be disappointed. Everyone we ran into had a complaint. We were glad to leave and go home. They advertised having a certain number of restaurants however, the restaurant is only open every other night. It seems as though they’re forcing guest to order “room service” which is just “to go” food from the buffet. We noticed that some buffet staff worked Breakfast Lunch & Dinner so we were sure to tipped them. Our last straw was eating at Wok Wok where there was a roach 🪳 in the booth seats. We informed management and he blamed it on the fumes they spray for bugs gets washed away due to rain. DONT WASTE YOUR MONEY HERE!…
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Avoid this resort at all cost
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Karisma Hotels and Resorts, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear Shaquana B, On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not go to this resort. No lie, our first few days there, there was barely any other people. It was actually bizarre to walk around a resort with no other guests. The buffet was only open during breakfast. If you missed it you had to wait almost two hours additional to get food. Not all the restaurants were open every day. No activities for the kids. Menus were not kid friendly. Food was terrible when you actually got it. The English is horrible. I don't expect them to be fluent but maybe a buzz word. Rooms were ok, air never kicked off and they all smelled like mildew. Waited 3 years to finally get to this resort and it was so upsetting that is was one of the worst resorts I have ever stayed in. Please don't book and get your money back. There were guests checking in and trying to leave same day because of how horrible this place is. Nicklodean should be inspecting their properties but I guess not. I expected better...I at least expected food.…
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don't come
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Karisma Hotels and Resorts, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear DanaP93, On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the most part, my family (two adults, one 6-yo) had a nice vacation at the Nickelodeon Punta Cana resort. We were upgraded at check-in to a room with a pool on the balcony, which proved to be the highlight of our trip. I would definitely do that again; it was so nice to be able to wake up and swim immediately or take a dip before bedtime. My child loved AquaNick; I think he was the perfect age for it. It isn't great for kids much older, though I believe they are expanding it to provide more options for older kids and adults. But for a 6yo, it was entertaining enough to spend each morning/early afternoon there very happily. Two waiters at AquaNick, Felix and Jose, provided exceptional service. The buffet at Sugarcane was consistently decent (none of the food is *great*), particularly for breakfast, and our regular waiter Ambronix was a highlight of all our days at the resort. What a wonderful person, and he was great with our child as well. Doppio, the coffee bar, is terrific. We stopped by often for iced coffees, ice cream, or just an AC break. Verdello, the Italian place, is good enough, and our experience at the Spacewalker was also good. Now for the cons. Our minibar was never refreshed, despite us asking several times. Our safe in the room was broken and required several trips by security to open it for us. Housecleaning never came the last day of our stay (when there was a storm that forced us to stay indoors most of the day, limiting our time out of the space for cleaners to come in. We called, they said they would come while we were at dinner but did not.) We had a terrible experience at the Wok Wok restaurant. Our table was completely neglected, and one of us never got any food at all. They brought us the wrong food twice, then disappeared for long stretches of time. We ended up leaving without eating anything. I could forgive any of this - every hotel and restaurant has off times, and none of this is anything I haven't dealt with before. It didn't wreck our trip. What almost did wreck our trip, however, was being forced by our concierge, Jorge, to sit through a timeshare presentation (there is no other word for it; they will call it some kind of premium travel service, but it's a timeshare presentation). We refused to go, then Jorge told us that it was the only way for some staff to make extra money, so we felt badly and went. And it was an absolutely awful way to spend our last day. We were guilt-tripped by the salesman Isaiah over not wanting to buy into what they were selling, and I was criticized for "being emotional" when I said I wanted to leave and not spend any more of my vacation listening to a sales job. If this is standard operating procedure here, beware - it's awful. The concierge thing appears to be a thinly veiled way of scamming you into going to this presentation and that needs to change, stat. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Do. Not. Go. To. The. Timeshare. Presentation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Karisma Hotels and Resorts, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear 90lelam, Thank you for the time taken to provide us your review of your recent stay at Nickelodeon Resort Punta Cana; every comment raised by you is of utmost importance at the time that we evaluate our hotel and services. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection. Thank you once again, your feedback is truly invaluable to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I had an amazing trip and Gregori Crisostomo made sure of that. Upon arrival he was able to book our restaurants for the week and give us a tour of the facilities. He went as far as sending my cell phone to my next resort when i accidentally left it. I highly recommend you ask for him upon arrival. Gregori thank you for your hospitality.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Ask for GREGORI CRISOSTOMO
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Karisma Hotels and Resorts, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear amandamQ7317MN, Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$314 - $504 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
460
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Claim Your ListingNICKELODEON HOTELS & RESORTS PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Uvero Alto, Dominican Republic)
Frequently Asked Questions about Nickelodeon Hotels & Resorts Punta Cana
Which popular attractions are close to Nickelodeon Hotels & Resorts Punta Cana?
Nearby attractions include Nancy Gift and Cigars Shop (0.7 miles) and Guys and Dolls (0.6 miles).
What are some of the property amenities at Nickelodeon Hotels & Resorts Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Nickelodeon Hotels & Resorts Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nickelodeon Hotels & Resorts Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nickelodeon Hotels & Resorts Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Nickelodeon Hotels & Resorts Punta Cana?
Conveniently located restaurants include Indigo, Vespa, and Kitchen 23 - Cuisine D’Auteur.
Are there opportunities to exercise at Nickelodeon Hotels & Resorts Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Nickelodeon Hotels & Resorts Punta Cana have airport transportation?
Yes, Nickelodeon Hotels & Resorts Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nickelodeon Hotels & Resorts Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Nickelodeon Hotels & Resorts Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Nickelodeon Hotels & Resorts Punta Cana?
The staff speaks multiple languages, including English and Spanish.