We had the best time! I'm so glad I didn't listen to the recent reviews! We had a swim up suite. Get it, it makes the trip! You will be on the first floor and have instant access to some fun! The rooms were clean, well stocked and just very nice. The bed situation is weird for a family resort, but we knew that going in - one king bed and a pull out couch, no double beds. The king bed was comfortable enough, and the other one was ok. The shower and bathroom were beautiful and well laid out. It was the first rain showerhead that actually got shampoo out lol. Great water pressure. The waterpark was fun - characters, lazy river, lots of activities. Great for kids under 7 or so. Some larger slides for the older ones as well. The restaurant at the waterpark is ok - flatbreads, burgers, chicken wings, fries and a full bar with mixed and slushy drinks and ice cream. The waterpark is kind of across the street from the resort- there is a path to get there or the golf carts take you. Transportation wasn't an issue. The hotel pools were beautiful but cold. There are 2 infinity pools and then 2 others, one with a swim up bar. The beach is gorgeous- lots of seats and cabanas. The restaurant zest that's by the pool is probably the worst one there. The buffet has random items and nothing great. Location is good though. The other swim up bar is Frescos - it is smaller and very cute - they have a restaurant there as well with a few options. the yuca balls are great. Kids got mac and cheese. If you have small kids, don't miss the splash pad by the restaurants. The restaurants - Wok Wok - yuck yuck lol. Fried rice was good, that's about it. Burgers PH - very good. we got the machete burger and mozz pockets and fries. All delish. Spacewalker - very cute, the steak and stroganoff were good. Must go here if you go! It's a vibe. Verdello - everything here was decent. Pizza, pasta, chicken. Their salmon was amazing and their eggplant parm was delish. Sugarcane - I am not a buffet person but this place was excellent. Huge selection for all meals, and the food was reallly good! They will make you custom things, but what they offer is great too. Breakfast is huge, I'm really going to miss this. fresh pressed juices, custom omelets, quesadillas, crepes. salmon, steak, allll the things! Service - Out of probably 60 people we encountered there, only one was not nice. Everyone else was overly kind and went out of their way for us. Download the app and you will see all the entertainment for the day. And yes, get slimed!!!!!!! We want to come back again next year.

For a family with a 3yr old and a 6month old baby, this was an amazing experience. Jess our personal concierge was amazing(request for her if possible) She went over and above to make sure we had our reservations booked on time and EVEN was able to get us Halal Lamb chops!! The staff at the buffet restaurant and WokWok were really trying hard to make sure that our family was taken care of(Franklin does a great job managing his team). The food in all the restaurants were great and stroller friendly(we had a double stroller). The rooms and furniture were modern and clean, we had a swim out but didn't use it. We wanted a ground floor room so when the baby woke up at 630am it was easy to go for a walk while the toddler slept. They have a main waterpark which is great for kids above the age of 3 which takes 5-8mins to walk to from Building #4. They also have a splash pad park for the babies and beginning stage walkers. The water goes up to their knees, they also had toddler size tanning beds next to the splash pad and a playground so the baby can be in the water and a toddler can be in the playground able to see each other. The pools were cold and no heated pools BUT my 6month old baby quickly adjusted to the temperature with the heat of the sun shining down. The shows were awesome for the kids, and sometimes entertaining for the adults. The staff in this resort will do whatever it takes to make sure you are having a good time as long as you ask. Food off the menu was constantly made for our kids and offered in the buffet and other restaurants. The size of the resort was perfect from Building 1(closest rooms to the beach to front lobby is about a 15min walk if the kids are causing a delay). This resort is an easy sell to all the parents out there, to a point that you don't need to over pack because their gift shop has everything you need from meds to clothes incase you forget anything, don't pack your monitors because they will provide you an audio monitor, stools for the sink for kids, baby pouches(apple/banana/fruit cocktail by Heinz no other varieties).

My family visited for 2nd time to this resort - this time through our Prestige membership. Service from all staff continues to be excellent and attentive. Our family loves how all the restaurants are centralized surrounding an open plaza where they play music and other entertainment nightly. Beach is sandy (no rocks), and the Aqua Nick side is blast for the kids (characters, lazy river, slides). We also enjoy the Sports Hub side - often overlooked by most guests but recommended for families with slightly older children to have fun (tennis, soccer, basketball, fusball, ping pong). Excursions through Nexus Tours also great quality and reasonably priced.