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Nickelodeon Hotels & Resorts Punta Cana

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Carretera Uvero Alto, Parcela No. 214, Uvero Alto, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Nickelodeon Hotels & Resorts Punta Cana
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Uvero Alto
Location
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Value
Travelers' Choice
GreenLeaders Silver level
Nickelodeon Hotels & Resorts Punta Cana is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day. From the Aqua Nick playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. Personalized service is at the heart of the Karisma philosophy. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. So join us on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Your family will never forget the colorful waterslides and pools, hanging out with their favorite Nickelodeon characters, hilarious Slimings, and the famous Karisma Gourmet Inclusive® Experience!
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Room & Suite (426)426
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:Nickelodeon Hotels & Resorts Punta Cana Spring Break Sale Up to 51% Off
2,982Reviews702Q+A100Room tips
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Angie A wrote a review Yesterday
6 contributions
So let me start by saying this was our first time traveling since the Pandemic started and we knew that things would be a little different from our 4 previous trips to the Dominican Republic.  The resorts had been closed for about 8 months and we expected to see some changes and cutbacks.  But booked with Nickelodeon based on the 5-Star rating and tons of activities for our son. That being said our first couple days at Nickelodeon were unimpressive to put it kindly.  The lock on our door didn’t work when we arrived so we couldn’t even leave the room after a long day of travel, the sofa bed wouldn’t close and had to be replaced, the AC unit kept loudly clicking on and off the entire first night and the TV in the bedroom didn't work... (just to name a few). If it wasn’t for the amazing location of our room and the fact that my 6-year-old would have had a total break down, we seriously would have considered checking out and going to Paradisus in Punta Cana (which is our favorite DR resort from previous vacations).  Luckily our concierge Henry and his supervisor Yessy, were very good about correcting all issues quickly and effectively so we were able to enjoy the resort and waterpark with our son.   The only other major complaint we had was the restaurants.  The buffets are served one at a time by staff and even though I prefer that over a regular buffet, it does take a bit longer.  We paid for and were expecting 5-star restaurants and were not super impressed with the food.  We had poor service and waited well over an hour our first 2 nights to get dinner.  Luckily for us...as we were leaving the Italian restaurant the 2nd time, we were stopped by Mr. Felix.  I’m not sure exactly what his official title with the restaurants is but he is EVERYWHERE at ALL TIMES.  He was amazing!!  He was so apologetic that we had had such a bad experience dining and promised to make sure the rest of our week went better.  Not only did he follow up with us every day and stop by and check on us every evening at dinner, but he also helped us in any possible way he could. (Checking on our shuttle home, getting us scheduled to get slimed, etc.) I can’t say enough good things about Felix. You can tell he LOVES his job and truly takes pride in his role at Nickelodeon Resorts.  If it wasn’t for him, I don’t know that we would have had such a great vacation.  If anyone from Charisma Resorts is reading this...  you need to give that man a BONUS, a RAISE, and a PROMOTION!!!   Overall, the resort is nice, the pools and waterpark are great, and the rooms are clean and well maintained.  The ocean waves were a bit rough at times, but the lifeguards are very alert and always on point.  Despite the challenges at the beginning of our trip we would surely go back.  Also, a special shout out to DARIO, our favorite waiter!  He was so professional, attentive, and truly delivered 5-star service.  Hopefully by our next trip, Nickelodeon will have worked out all the kinks and Mr. Felix will be in charge of ALL Customer Service as he should be!!! :)
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Date of stay: April 2021
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Marilu S wrote a review Dec 2020
12 contributions6 helpful votes
Hotel's Favorite
I just left the Nickelodeon Resort and one more time, everything was exceptional! Before our arriving, we were contacted from our fabulous Personal Concierge Ana Feliz, she was amazing and she arranged us all our extra activities for our stay... in addition, she was always taking care of us and always in contact with our family! Congratulations to her and all the Nickelodeon team! The resort is just gorgeous!... everything clean and all the staff taking all the COVID measures for a safe stay! The beach was just amazing, the sea without seaweed and everything clean! All activities for children were fabulous, the water park always clean and very secure... a lot of activities for the children! This is our third time and I cannot wait to come back again!!! The best resort in Punta Cana for families!
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Date of stay: December 2020Trip type: Traveled with family
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded Dec 26, 2020
Dear Marilu S, Thank you for selecting Nickelodeon Resort Punta Cana as hosts for your most recent visit to Punta Cana. We work hard in creating a truly memorable experience for each and every guest. So it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful beach. We look forward to your next visit to Nickelodeon Resort Punta Cana very soon! Kind regards Hotel Management
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Megan G wrote a review Yesterday
Minneapolis, United States5 contributions2 helpful votes
2 Adults. 3 Children ages 7-11. 7 day stay in March 2021. 1. Be Ready for Timeshare Harassment. Our concierge was simply a timeshare mediator. We agreed to go to a 1 hour session for a free slime session and $30 in credits. We cancelled the night before and he came to our room to insist we attend because he gets rated on how many guests sign up. He said 30 minutes top. We did it. 2 hours of our life. It was entertaining and we went in knowing we would not sign up. We met another couple who did sign up and they got a free steak dinner and all kinds of goodies to go in comparison to our simple slime session. We also learned that their sales rep offered them way better deals than us with 2 weeks hotel free. Hhhhhhhmmmmm......discrimination? $$$?? When I asked the concierge for help with excursions, he told me to go the lobby. Thanks for the help. Concierge did arrange all COVID testing which was nice but that's about it! 2. Food is Amazing This was probably the best part of this resort. We never had a bad meal but didn't love the Asian restaurant. The Italian restaurant and main buffet were the favorites. Food was always hot and great variety for all ages. We also loved the coffee shop and went there a few times each day. Service at the coffee shop was always amazing. The employees working there hardly had hours/days off. 3. Beautiful Resort and Clean The resort was always clean and well maintained. Our room was cleaned each day. There was only 1 day that we had to request a cleaning. Otherwise, they usually came late afternoon while we were at the beach. 4. Service is Below Standard in Most Areas. On the last day, I requested luggage service 2 hours prior to our departure and no one ever showed up. All 5 of us pulled our luggage to the lobby. If you want room service, order at least 1 hour before you are hungry. It takes awhile! There were also times that we had to wait for drinks and silverware for lengthy times. The resort was very quiet the first 4 days we were there and picked up towards the weekend. 5. You = $ I'd say the service is not personalized. You are just an American with $$$. At check in, I requested a price for an upgrade. They stated they were giving us a deal of $75 per night/adult and kids would be free. We upgraded to swim up pad. The water is SOOOOO cold. The kids used it 4-5 times in one week and get this, it closes at 7p!!! WHAT! What a waste of extra money. I really should get my money back for that. I checked the current rates on the website and I only saved a couple hundred $ with the upgrade. Essentially, kids were already free. They weren't cutting me a deal. The agent and concierge also kept asking my husband if he played basketball and trying to butter him up all to spend more money. They could tell I was the one who wanted the upgrade. It totally felt like a car sales process. Super slimy but maybe that just comes with Nick Slime. :( 6. Integrity Concerns Get ready for this.....Trip Advisor is purposely blocked on hotel wifi! This really did it for me as I equate this to a lack of integrity and disgrace for companies like Nickelodeon and Viacom to allow such control. We tried on 3 cell phones and a tablet to access as I wanted to read reviews for the hotel and excursions. Forget it. Totally blocked. Shame on you. Second, NO where on the website will you see that the gym and activity areas are closed. This was extremely frustrating for what I heard multiple times while there that this is the best resort. I could have paid way less for a beach and waterpark. If you have kids over age 8, you will need this gym/activity area. I inquired and was told that it was because of COVID and govt requirements. I get it but when I checked the Dominican govt COVID restrictions those had been lifted. It was completely the resorts call to not open this part of the resort and NOT say anything about it anywhere. Again, shame on you. This is a lack on integrity. 7. Evening Entertainment - What, they have evening entertainment??? If evening activities are important to you, go to Mexico. The swim up pads are closed at 7p as well as the other pool by the beach. My kids that are older found this extremely sad. They only liked 1 evening entertainment which was the trapeze. There were 2 nights with adults only entertainment that started after 10p. We never attended those since the kids in bed usually. There was also a movie night with popcorn except the popcorn machine didn't work and the movie was geared to 5 and under. I am comparing this to a 3 star resort in Mexico that had entertainment every night and these were employees that worked each night with a Michael Jackson night, 80s night, etc. So, have super low expectations with entertainment here! Overall, Nickelodeon has a lot of work to do to get this resort to be truly representative of its' brand. I wish them good luck on the new one in Mexico. We won't be going. Oh and that picture you see in the thumbnail where everyone gets slimed in the waterpark - totally misleading. LOL. You get slimed on a bench in your family group for extra money. I never once saw a slime like this picture!
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Date of stay: March 2021
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Room Tip: Basic room should be just fine. Swim up pads cold!!!!
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Response from Karisma Hotels, Director General at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear megang882, On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us at customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Sincerely, Your Hotel Management. Sincerely, Your Hotel Management.
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David P wrote a review Yesterday
5 contributions8 helpful votes
This was the best vacation ever to say the least! From the check in process, to the beautiful resort grounds, to the amazing food, amazing pools all around, the various activities, to the most immaculate and amazing staff in the world. The Nick resort is hands down the best place we have been to....period. Can't wait to be back!
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Date of stay: April 2021Trip type: Traveled with family
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear davidpX1540SC, Thank you for your review and kinds words, We appreciate the time taken to share your experiences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Nickelodeon Resort Punta Cana to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. We look forward to hosting you again soon. Kind Regards Hotel Management
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katgenao wrote a review Yesterday
Santo Domingo, Dominican Republic1 contribution
Excellent..... My family and I had a great experience there, I would repeat it over and over again! Employees were awsome, hotel was very clean and modern, children enjoyed the shows with the characters, food was amazing....
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear katgenao, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards Hotel Management
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PRICE RANGE
$272 - $646 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
208
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Frequently Asked Questions about Nickelodeon Hotels & Resorts Punta Cana
Which popular attractions are close to Nickelodeon Hotels & Resorts Punta Cana?
Nearby attractions include Tropical Treasure (1.0 miles), Macao Beach (3.3 miles), and Sirenis Aquagames Punta Cana (1.6 miles).
What are some of the property amenities at Nickelodeon Hotels & Resorts Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Nickelodeon Hotels & Resorts Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nickelodeon Hotels & Resorts Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nickelodeon Hotels & Resorts Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Nickelodeon Hotels & Resorts Punta Cana?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Nickelodeon Hotels & Resorts Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Nickelodeon Hotels & Resorts Punta Cana have an airport shuttle?
Yes, Nickelodeon Hotels & Resorts Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nickelodeon Hotels & Resorts Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Nickelodeon Hotels & Resorts Punta Cana offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Nickelodeon Hotels & Resorts Punta Cana?
The staff speaks multiple languages, including English and Spanish.