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Nickelodeon Hotels & Resorts Punta Cana

Carretera Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
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About

#6 of 10 hotels in Uvero Alto
Location
4.3
Cleanliness
4.6
Service
4.2
Value
3.9
GreenLeaders Silver level
Nickelodeon Hotels & Resorts Punta Cana is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day. From the Aqua Nick playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. Personalized service is at the heart of the Karisma philosophy. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. So join us on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Your family will never forget the colorful waterslides and pools, hanging out with their favorite Nickelodeon characters, hilarious Slimings, and the famous Karisma Gourmet Inclusive® Experience!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish

Location

54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
See what other travelers are saying
  • Lori B
    Paramus, New Jersey4 contributions
    great time!
    We had the best time! I'm so glad I didn't listen to the recent reviews! We had a swim up suite. Get it, it makes the trip! You will be on the first floor and have instant access to some fun! The rooms were clean, well stocked and just very nice. The bed situation is weird for a family resort, but we knew that going in - one king bed and a pull out couch, no double beds. The king bed was comfortable enough, and the other one was ok. The shower and bathroom were beautiful and well laid out. It was the first rain showerhead that actually got shampoo out lol. Great water pressure. The waterpark was fun - characters, lazy river, lots of activities. Great for kids under 7 or so. Some larger slides for the older ones as well. The restaurant at the waterpark is ok - flatbreads, burgers, chicken wings, fries and a full bar with mixed and slushy drinks and ice cream. The waterpark is kind of across the street from the resort- there is a path to get there or the golf carts take you. Transportation wasn't an issue. The hotel pools were beautiful but cold. There are 2 infinity pools and then 2 others, one with a swim up bar. The beach is gorgeous- lots of seats and cabanas. The restaurant zest that's by the pool is probably the worst one there. The buffet has random items and nothing great. Location is good though. The other swim up bar is Frescos - it is smaller and very cute - they have a restaurant there as well with a few options. the yuca balls are great. Kids got mac and cheese. If you have small kids, don't miss the splash pad by the restaurants. The restaurants - Wok Wok - yuck yuck lol. Fried rice was good, that's about it. Burgers PH - very good. we got the machete burger and mozz pockets and fries. All delish. Spacewalker - very cute, the steak and stroganoff were good. Must go here if you go! It's a vibe. Verdello - everything here was decent. Pizza, pasta, chicken. Their salmon was amazing and their eggplant parm was delish. Sugarcane - I am not a buffet person but this place was excellent. Huge selection for all meals, and the food was reallly good! They will make you custom things, but what they offer is great too. Breakfast is huge, I'm really going to miss this. fresh pressed juices, custom omelets, quesadillas, crepes. salmon, steak, allll the things! Service - Out of probably 60 people we encountered there, only one was not nice. Everyone else was overly kind and went out of their way for us. Download the app and you will see all the entertainment for the day. And yes, get slimed!!!!!!! We want to come back again next year.
    Dear lorib237, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Hotel Management
    Written February 22, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2023
    Traveled with friends
    Written February 18, 2023
  • Nima S
    1 contribution
    Best Family Vacation EVER!
    For a family with a 3yr old and a 6month old baby, this was an amazing experience. Jess our personal concierge was amazing(request for her if possible) She went over and above to make sure we had our reservations booked on time and EVEN was able to get us Halal Lamb chops!! The staff at the buffet restaurant and WokWok were really trying hard to make sure that our family was taken care of(Franklin does a great job managing his team). The food in all the restaurants were great and stroller friendly(we had a double stroller). The rooms and furniture were modern and clean, we had a swim out but didn't use it. We wanted a ground floor room so when the baby woke up at 630am it was easy to go for a walk while the toddler slept. They have a main waterpark which is great for kids above the age of 3 which takes 5-8mins to walk to from Building #4. They also have a splash pad park for the babies and beginning stage walkers. The water goes up to their knees, they also had toddler size tanning beds next to the splash pad and a playground so the baby can be in the water and a toddler can be in the playground able to see each other. The pools were cold and no heated pools BUT my 6month old baby quickly adjusted to the temperature with the heat of the sun shining down. The shows were awesome for the kids, and sometimes entertaining for the adults. The staff in this resort will do whatever it takes to make sure you are having a good time as long as you ask. Food off the menu was constantly made for our kids and offered in the buffet and other restaurants. The size of the resort was perfect from Building 1(closest rooms to the beach to front lobby is about a 15min walk if the kids are causing a delay). This resort is an easy sell to all the parents out there, to a point that you don't need to over pack because their gift shop has everything you need from meds to clothes incase you forget anything, don't pack your monitors because they will provide you an audio monitor, stools for the sink for kids, baby pouches(apple/banana/fruit cocktail by Heinz no other varieties).
    Dear 562nimas, Thank you for your review and kinds word, we appreciate the time taken to share your expeirences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Nickelodeon Resort Punta Cana to be worthy of a five star review. Our goal is to provide our guests with world class accommodations and a unique vacation experience, so I am very happy knowing that you thoroughly enjoyed the time spend with us at Nickelodeon Resort Punta Cana. I look forward to hosting you again soon. Kind Regards, Hotel Management
    Written January 31, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: January 2020
    Written January 30, 2020
  • Tyramius
    2 contributions
    Excellent fun for family - great service
    My family visited for 2nd time to this resort - this time through our Prestige membership. Service from all staff continues to be excellent and attentive. Our family loves how all the restaurants are centralized surrounding an open plaza where they play music and other entertainment nightly. Beach is sandy (no rocks), and the Aqua Nick side is blast for the kids (characters, lazy river, slides). We also enjoy the Sports Hub side - often overlooked by most guests but recommended for families with slightly older children to have fun (tennis, soccer, basketball, fusball, ping pong). Excursions through Nexus Tours also great quality and reasonably priced.
    Dear tyramius, Thank you for your review and kinds word, we appreciate the time taken to share your expeirences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Nickelodeon Hotels & Resorts Punta Cana to be worthy of a five star review. Our goal is to provide our guests with world class accommodations and a unique vacation experience, so we are very happy knowing that you thoroughly enjoyed the time spend with us at Nickelodeon Hotels & Resorts Punta Cana. We look forward to hosting you again soon. Kind Regards, Hotel Management
    Written March 10, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: March 2020
    Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ana G wrote a review Sep 4
1 contribution
It was just amazing... speechless, the trip was because of my son birthday, he loved the room, the birthday banner in the room and balloons arrangement waiting for him. The restaurants are great, food and staff and the nick place is fabulous for kids. The nightlife is very nice planned for adults and kids, overall unforgettable experience
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Download the app before you get on property so you can see the activities and pop ups prior...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear anagN6011HN, We're thrilled to hear that your son's birthday trip was nothing short of amazing! It's wonderful to know that he enjoyed the special room decorations and that you all had a fantastic dining experience. It sounds like the Nick place and the nightlife added to the overall unforgettable experience. Thank you for choosing us to celebrate this special occasion, and we look forward to welcoming you all back for more wonderful moments in the future. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lori B wrote a review Feb 2023
Paramus, New Jersey4 contributions5 helpful votes
Hotel's Favorite
We had the best time! I'm so glad I didn't listen to the recent reviews! We had a swim up suite. Get it, it makes the trip! You will be on the first floor and have instant access to some fun! The rooms were clean, well stocked and just very nice. The bed situation is weird for a family resort, but we knew that going in - one king bed and a pull out couch, no double beds. The king bed was comfortable enough, and the other one was ok. The shower and bathroom were beautiful and well laid out. It was the first rain showerhead that actually got shampoo out lol. Great water pressure. The waterpark was fun - characters, lazy river, lots of activities. Great for kids under 7 or so. Some larger slides for the older ones as well. The restaurant at the waterpark is ok - flatbreads, burgers, chicken wings, fries and a full bar with mixed and slushy drinks and ice cream. The waterpark is kind of across the street from the resort- there is a path to get there or the golf carts take you. Transportation wasn't an issue. The hotel pools were beautiful but cold. There are 2 infinity pools and then 2 others, one with a swim up bar. The beach is gorgeous- lots of seats and cabanas. The restaurant zest that's by the pool is probably the worst one there. The buffet has random items and nothing great. Location is good though. The other swim up bar is Frescos - it is smaller and very cute - they have a restaurant there as well with a few options. the yuca balls are great. Kids got mac and cheese. If you have small kids, don't miss the splash pad by the restaurants. The restaurants - Wok Wok - yuck yuck lol. Fried rice was good, that's about it. Burgers PH - very good. we got the machete burger and mozz pockets and fries. All delish. Spacewalker - very cute, the steak and stroganoff were good. Must go here if you go! It's a vibe. Verdello - everything here was decent. Pizza, pasta, chicken. Their salmon was amazing and their eggplant parm was delish. Sugarcane - I am not a buffet person but this place was excellent. Huge selection for all meals, and the food was reallly good! They will make you custom things, but what they offer is great too. Breakfast is huge, I'm really going to miss this. fresh pressed juices, custom omelets, quesadillas, crepes. salmon, steak, allll the things! Service - Out of probably 60 people we encountered there, only one was not nice. Everyone else was overly kind and went out of their way for us. Download the app and you will see all the entertainment for the day. And yes, get slimed!!!!!!! We want to come back again next year.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Pools are chilly, bring alot of sunblock and aloe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded Feb 22, 2023
Dear lorib237, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mich F wrote a review Sep 2
4 contributions3 helpful votes
My family and I recently traveled to the Nickelodeon Resort In the Dominican Republic from Monday August 28th, 2023 - Saturday September 2nd, 2023. The entire trip from start to finish was basically a problem. Everything that was promised was a letdown. We arrived at 8:15pm on Monday Night at the resort. No one greeted us when we arrived at the resort. Approached the front desk and the women said I am going home. Sign this paper and see the concierge. Never did receive a welcome gift the entire time we were at the resort and did not receive the slime drinks upon arrival for our kids. We went to concierge where they told us only one restaurant needs a reservation + special reservations which we also did book. Concierge said please go to the front and the bellman will take you to the room. 10 minutes waiting no bellman came so we attempted to walk to our room when a bellman almost hit us with his golf cart. He immediately took our bags and drove away. 5 minutes later he yelled to follow him to the room. We get in our room and it was the wrong style room and several of of the lights in the room did not work. We were hungry so decided to try the Asian Restaurant the concierge suggested. It’s now 8:45pm. We go to the restaurant and ask to be seated and hostess says that 20 groups are ahead of us and no more seating for the night. Come to find out the restaurant had 20 people in it and they close at 9pm. Everything food related is closed at 9pm sharp. They say 10 online and all marketing materials but not happening. We then attempted to go to the Buffett but they said Buffett being taken down at 9:20 and not good food quality. We decided to go room service. When we went on the tv to order the food the tv did not work. Ended up calling for room service and the women offered us 4 options only. Ordered chicken nuggets, quesadilla, Philly steak and 2 bottles of water. First time they came 2 chicken and quesadilla came, they forgot Philly steak then they came again with that. We never got the bottles of water. Day 2. Went for breakfast at the sugarcane at 8:45am. Big Buffett which was terrible. No air conditioning at the breakfast location and we came to find out the food is used over and over on the Buffett. Went back to front desk to complain and all they tell you that no management available. We got stuck with the concierge again. A concierge by the name of Anthonyy supposedly was helping us with our problems but ended up only wanting to have us buy a timeshare. Why would I want a timeshare for only 50 years total and a timeshare at place that has poor customer service, food and drinks ?Just in 24hrs we found out you must have reservations at the restaurants at the resort or you are not getting in or you have to go at 4:30pm. How is this fair when everything is publicized as no reservations and serving until 10pm ? Restaurants are staggered as well. Some are open some days and others are open some days. We went to the water park to start the trip and my wife and I got kicked off all the slides etc. no adults allowed. This is supposed to be a family resort. My 7yrs old could t even go on all the slides because he was to old. The kids water park to the ocean is a super long walk. Unfortunately, the golf carts to pick you up on never come. In our time at the resort we never got a golf cart to pick us up. As for the drinks at the resort. All were terrible. Pina Colada’s have a super bad after taste. The alcohol and fruit drinks are intentionally watered down. The frozen drinks are just pre made poor quality. Everything has an aftertaste when it comes to drinks. They say top shelf alcohol. Not true. Food quality is almost not eatable at majority of the resort. The only good places to eat are Fresco’s for seafood for lunch Verdella Italian Spacewalk astronaut Other than these three spots the food was almost uneatable. The swim up pools at your room were a lie as well. You get kicked out of the pools after 7pm. The Mini bars were supposed to have been refilled daily never was refilled. A few of the perks at the resorts is the Teenage Mutant Ninja Turtles dinner. Food quality was bad but a great experience with the characters. Character Breakfast with Paw Patrol, Dora and friends. Slime with the family. These three special opportunities for an extra fee was a good experience. Majority of the staff at the resort are miserable. Not happy at all. The main pool and the beachfront is super nice. The staff is great and are happy people. From the Bartenders, Waitresses, lifeguards, activities etc. The resort has a Bounce house that opens around 6:30pm and closes at 9pm sharp daily. Majority of the staff thought 11pm they close. My 7year was in the bounce house and got kicked out because he was 7. We report to the front desk and the excuse is we don’t own the equipment. It’s a 3rd party vendor. How are they a 3rd party at a resort ? We still don’t understand why they do not have any activities for adults in the evenings after 9pm. The beach and pool games run by Sunny in activities were great. Sunny was the best person hands down at the resort. He was amazing with the kids and did a great job. The boys played games each and everyday at the pool beachfront. Seeing the characters around the resort is a major bonus. Overall save your money and don’t go to this resort nor Mexico’s. Met several people who have been to both and both have had major issues. We have been told all the Karisma Resorts that are all inclusive has very poor customer service, bad quality of food and drinks.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 2 weeks ago
Dear michf548 On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ellen D wrote a review Aug 2023
2 contributions
Incredible family resort. Everyone had a blast! Food was great, very clean, Tons for kids to do and they even have a kids club if the parents want to relax kid free. We had a different dinner event each night which was fantastic. And we had the best concierge! Mr Jeans!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 3 weeks ago
Dear Ellen D Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana Kind Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sintika1017 wrote a review Aug 2023
New York City, New York10 contributions
This hotel is amazing! Our butler Jean is like family. Always friendly. The waterpark was small but great. The food is top notch at all restaurants, even buffet. My son had the best time. We can't wait to go back!
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Date of stay: April 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 3 weeks ago
Dear sintika1017 Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana Kind Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michele wrote a review Aug 2023
2 contributions1 helpful vote
Staff rude,Never notified anyone pools reopened after a tropical storm you had to rely on other guests word of mouth Room service was 2 hour wait, no one knew what was going on, one perosn tells you one thing another something else activities limited , all restaurants are not open every day nothing is posted to tell you what’s open when Cancelled things without rescheduling them like character breakfast which was on the beach and cancelled due to weather which could have been moved to another location Spacewalk is extra not worth the extra pricey expense (79 for each adult 59 each kid) When it rains the place shuts down with nothing to do Front desk is rude Concierge promised us the world day 1 and fulfilled none of them I had to chase them day2 to get anything done and it was a 45 min wait to talk to anyone who could care less what you were their for I got charged for things we didn’t do so check you bill No compensation for activities cancelled by act of god Beach allows vendors who harass you into buying trinkets
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Brings floats for the pool Swim up pool is a must
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 4 weeks ago
Dear mvincent78 On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SJenkins873 wrote a review Aug 2023
1 contribution1 helpful vote
The resort itself is amazing! The water park is great and we are excited for the soon opening of the water park expansion! The air conditioning in our room did not work well. The temperature never got below 74*F and that was very uncomfortable for us because at our home, we sleep with the inside temp at 67*F. After 3 days of “trying” they finally brought a fan to our room but it didn’t really help. They never offered to move us or go above and beyond even though we are Emerald Exotic members. We noticed the employees didn’t seem as happy as they were during our visit in June and these visits was only 2 months apart. The carts to drive you around and take you to the water park were slim to none around the resort. This is one of the kids favorite things, to ride the cart over to the kids club, and in 7 days they only got to ride the cart maybe 2 times. The carts help to make the experience a little more relaxing when the children are on the trip with you, bc they are not begging for you to carry them if you’re riding on the carts.
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Review collected in partnership with this hotel
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 4 weeks ago
Dear SJenkins873, Thank you for taking the time to share your feedback on your recent stay, which marked your second visit this year. We appreciate your continued support and feedback on your experience. We are glad to hear that you continue to find the resort and waterpark appealing. We share the anticipation for the upcoming expansion of the water park and are committed to providing exciting experiences for our guests. We regret the inconvenience you experienced with the air conditioning in your room. Your comfort is a priority, and we are sorry for any inconvenience caused. We have taken note of your comments and will work to address these issues more effectively in the future. We regret if there was any disparity in the level of service provided during your recent visit compared to your previous stay. Ensuring consistent and positive interactions with our team members is vital, and we will take steps to address this concern. In addition, we apologise for any inconvenience caused by the limited availability of trolleys for transportation around the resort. Your feedback is valuable in continuing to improve the overall experience for our guests. We hope you will consider giving us another opportunity to provide you with a more enjoyable and trouble-free stay during your next visit. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria wrote a review Aug 2023
1 contribution
I will begin by saying that I am comparing my stay to a previous stay from August 2019. I am satisfied with my stay because my son enjoyed it, but it was just okay. I would recommend going to a different resort unless your child/children really want to go here. The resort is lacking in so many areas. Arrival: Our room was ready upon arrival but on the downside, no one greeted us with a cold drink or a memorable greeting. My issue with this is that instead of greeting guests who have been traveling for hours with a cold face towel, a snack, or a cold drink it’s literally let’s get someone in their face to try to sell them an exclusive membership/excursion. Hotel Room: We booked the Swank Suite, and the air conditioner did not work properly. The temperature was at 25C (77F) and the lowest it would go was 24C (75F). The same day of arrival I called the front office because it was hot. It was extremely hot outside and inside. They had maintenance come out and he told us that it should start working in 20 minutes. That never happened. So, the next day I called again, and they had maintenance come back out. Around 9:00 p.m., I walked over to the front desk and requested to be moved to another room. Mind you it was very humid and it had been raining on and off. They sent someone to come and move us and I told them I needed to check the room first to make sure the air conditioner worked. As I expected, the room was at 25C and felt hotter than the room we were in. I called the front desk again and they told me that they would switch us to another room. By 11:00 p.m., we were moving to another room. As soon as we walked into the room, I noticed that it was at 18C. The room they switched us to the flat suite. The con here is that instead of enjoying our vacation we were packing our stuff to move to another room and had to deal with several maintenance workers when we could have been moved from the beginning. Food: The food is a 2 out of 10. The food is not good. The food quality was better when we went in 2019. The room service food was better, and they had more options. The Wok Wok restaurant was disgusting. The Italian restaurant was okay. We were able to dine there by keeping it simple with pizza and pasta with tomato sauce. The buffet made it easy to find something to eat. For breakfast, we stuck to eggs and toast. We did notice that a lot of the food was undercooked. There was one night when the food looked delicious, but the chicken was not thoroughly cooked. The stations that were open in 2019 were no longer open. There was a milkshake station and that was no longer open. They also had another section with fresh drinks and frozen drinks. The space walker used to be a part of the all-inclusive restaurants and now you must pay to eat there. We opted out of dining there because the food was not good when we went in 2019 and by looking at the menu it seemed to not be worth the additional charge. Service: I would give the service a 6 out of 10. The service is really based on whether you’re an exclusive member or not. Even when checking in, the exclusive members have their own entrance. For example, my husband had asked one of the waiters working around the pool at Aqua Nick for drinks and we never got those drinks. Instead, we saw the waiter getting drinks for those who were in the closed-off Cabanas section. This could have easily been fixed by sending someone else to serve us. Tips: We gave really good tips and tipped everyone. We tipped the popcorn man, the young lady who did the face painting, and even the maintenance guy because he came back to check on us. The problem that I have is that it’s very noticeable that the staff gets upset if you do not leave a tip. At the coffee shop, I tipped the young lady who made my coffee, but I had no more cash to tip the waiter who threw my cup in the trash. There are no trash cans inside the coffee shop, so I left my cup on the table. I was on the phone with my husband and as I turned around to make sure my son was next to me; I saw that the waitress turned around to look at me and was upset. I did not say anything because I had no more cash on me. This did make me a little upset because it was the one time that I had run out of cash and it was just one cup, not a sit-down dinner. Service should be outstanding regardless. I enjoy giving tips especially when I know that the individuals are nice. For example, at the buffet, there was a young lady who was expecting. She was really nice, and we gave her a tip and saw that another server went over to her, and she gave it to him. We really did not like that because we wanted her to keep it. We discussed going back to give her another tip but then thought we would stay out of it. Not sure how they do tips, but it would be nice to know that the tip is kept by the individual serving us. Spa: The spa was the best part of the trip. They provided outstanding service. Everywhere we went, I would always ask for ice water, and Elsa at the Spa was the only one that gave me ice water. No one else gave me ice water, all they would say is the water is already cold. The massage experience was amazing. We got a family massage, and it truly was the only place where we really got OUTSTANDING service. I would give them a 10 out of 10. Additional thoughts: The resort itself needs to be upgraded or at least maintained. The paint is peeling, the elevators stink, and the furniture in the room needs some touching up. I understand that it’s not a luxury resort but for the price, they really should be able to keep it updated.
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 4 weeks ago
Dear mariabE1500BG, We sincerely appreciate you for sharing a detailed review about your recent stay with us. We regret that your experience did not live up to your expectations, especially in comparison to your previous visit in 2019. We value both your compliments and your concerns, as they help us understand how we can improve and deliver exceptional service. We regret the inconveniences you experienced upon arrival, such as the lack of a warm welcome and the insistence on promotions before relaxing after a long journey. We also apologise for the problems with the air conditioning in your room and the changes this entailed. Your comments regarding the quality of food and dining options are valuable, and we will be sure to look into these areas to improve the dining experience. It is encouraging to know that you found the spa to be a highlight of your trip. We will pass on your positive comments to the team, especially Elsa, for providing you with exceptional service. We regret that other aspects of your stay did not live up to your expectations, such as the overall maintenance of the resort and the tipping experience. We will take your comments to heart as we work to make improvements and provide a more pleasant experience in the future. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go97462 wrote a review Aug 2023
Saint Louis, Missouri2 contributions
We stayed at the resort in early June 2023 as a family (2 adults, 2 young children) and we had an overall good time. We made the most out of any of the downfalls mentioned by others (which are true, for the most part). This review honestly is a shout out to Henry our butler…he made our trip. He made sure everything was taken care of and even stayed late (past his typical leave time) on our first day of arrival because there were huge crowds at customs. Every morning he sent us a message about what restaurant we had reservations for that evening, day beds rented for us, etc. He made sure that there was ice and sodas in our room at night after dinner. He even brought us a Gatorade type drink after he found out some of us got food poisoning. He was amazing! Thank you Henry!!! FYI: food at the resort is hit or miss. The birds in the buffet area are…kind of gross. They walk on the food…somehow this should probably be fixed. Lunch options are limited mainly to pizza and burgers. Great for kids but not so much for adults. The beach was fantastic. White sand, clear waters, no complaints there. They try hard to keep the beach clean of seaweed. The water park was perfect for small kids but not so great for older kids. Mine loved it. The kids club was great too. My 8 and 5 year old would go there in the afternoons to get a break from the sun. The rooms are older but clean. They need some updating but they were spacious. Overall I think we’ll go back after the construction is done. But only if Henry is there. :)
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 4 weeks ago
Dear Go97462, Thank you for sharing your experience with us. We appreciate your comments about your recent family holiday. We are glad to hear that you had a good time overall and were able to make the most of your stay, despite some of the difficulties mentioned by others. It is wonderful to know that Henry, your butler, played such an important role in making your trip memorable. We will be sure to pass on your gratitude for his exceptional service. We also appreciate your comments about the food choices and the cleanliness of the beach. Your comments about the water park, kids club and room conditions are very valuable to us. We hope to have the opportunity to welcome you back in the future. We understand the impact of exceptional service, and Henry will be delighted to know that it made a difference to your stay. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fuentesfern wrote a review Aug 2023
Roselle, New Jersey1 contribution2 helpful votes
Just recently returned from a 5 day stay at Nickelodeon Resort in Punta Cana. I felt compelled to write this review to "combat" the negative reviews that I read just before leaving on our trip. Overall it was a great experience, I don't really have any major complaints. We had a room with the swim up pool and I highly recommend this just for the convenience. The room itself was also great and spacious. The only negative here would be the sofa bed which others have pointed out. It was very uncomfortable to sleep on since there is a wooden frame that sticks out from underneath the mattress. I kindly brought this up to hotel management so hopefully that gets sorted out in the future. Some have complained about the walking distances, I did not find that to be an issue. There are carts available and yes you have to wait a bit for them but nothing out of the ordinary. The restaurants were from average to fairly good, I did not find anything that blew me away but the food was not bad either. Full disclosure though we did not try out all the options. I found it nice that none of the restaurants except the space one needed reservations. However, be advised that depending on the time you may have to wait a good 20-30 minutes for a table, but there are plenty of things to do and drinks to be had during that time. Some have complained about the extra fees and I would agree somewhat mostly because if you don't know about it ahead of time it can be unsettling. We paid for the private slime session and the character breakfast. This of course will be a personal choice so if you can afford it go for it, and if not then no worries. Some of the cost was offset for us since we attended the sales pitch, so that is another option. We of course declined the generous "not timeshare" offer and still received the discounts for the extra activities. Finally, some have mentioned that the staff is rude and I could not disagree more. Everyone we encountered was extremely friendly and helpful, from the concierge to the waiters and bartenders. As I said originally, this was a overall great experience and I know my kids really enjoyed it. I would highly recommend to other families and also know that there are new additions currently in the works like a new themed sweets shop and a whole new section for adults in the water park.
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 4 weeks ago
Dear fuentesfern, We're thrilled to hear about your positive experience at the Nickelodeon Resort in Punta Cana. It's truly rewarding to know that you enjoyed your stay overall and were able to take advantage of the amenities and services we offer. Your insights regarding the room with a private pool and your suggestions for improving the sofa bed are highly appreciated. We take every guest's feedback seriously to continue enhancing and providing the best possible experience. We eagerly look forward to the opportunity of welcoming you back in the future and offering another exceptional stay. Thank you for choosing us as your vacation destination. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$310 - $508 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
460
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NICKELODEON HOTELS & RESORTS PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Uvero Alto, Dominican Republic)

Frequently Asked Questions about Nickelodeon Hotels & Resorts Punta Cana
Which popular attractions are close to Nickelodeon Hotels & Resorts Punta Cana?
Nearby attractions include Nancy Gift and Cigars Shop (0.7 miles) and Guys and Dolls (0.6 miles).
What are some of the property amenities at Nickelodeon Hotels & Resorts Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Nickelodeon Hotels & Resorts Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nickelodeon Hotels & Resorts Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nickelodeon Hotels & Resorts Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Nickelodeon Hotels & Resorts Punta Cana?
Conveniently located restaurants include Vespa, Indigo, and Kitchen 23 - Cuisine D’Auteur.
Are there opportunities to exercise at Nickelodeon Hotels & Resorts Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Nickelodeon Hotels & Resorts Punta Cana have airport transportation?
Yes, Nickelodeon Hotels & Resorts Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nickelodeon Hotels & Resorts Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Nickelodeon Hotels & Resorts Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Nickelodeon Hotels & Resorts Punta Cana?
The staff speaks multiple languages, including English and Spanish.