EXCELLENCE EL CARMEN

CHIC by Royalton Luxury Resorts

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2019 Travelers' Choice®

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About

4.5

Excellent

5,131 reviews

Location

Cleanliness

Service

Value

At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.

Room & Suite (1,466)1,466

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Free breakfast

Beach

Game room

Airport transportation

Parking

Free internet

Wifi

Public wifi

Internet

Hot tub

Pool with view

Adult pool

Outdoor pool

Private pool

Fitness classes

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Swimup bar

Poolside bar

Rooftop bar

Tennis court

Aerobics

Entertainment staff

Evening entertainment

Nightclub / DJ

Banquet room

Meeting rooms

Spa

Couples massage

Foot massage

Full body massage

Head massage

Massage

Salon

Adults only

Rooftop terrace

24-hour security

Concierge

Sun terrace

Sun umbrellas

Butler service

24-hour front desk

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Housekeeping

Private balcony

Room service

Minibar

Refrigerator

Flatscreen TV

Safe

VIP room facilities

Laptop safe

Room types

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Ocean View

Languages Spoken

Spanish

Hotel links

Visit hotel website

Hotel deals

Location

Full view

Contact

Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic

+1 866-540-2585

Getting there

Punta Cana Airport22 miSee all flights

La Romana Airport34 miSee all flights

Rental CarsSee all Uvero Alto rental cars

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5,131Reviews1,568Q+A100Room tips

+1

Honeymoon Vacation at Excellence El Carmen

Excellent service! Beautiful hotel! Good food! Are favorite restaurant was Basmati. We had the honeymoon suite and it was amazing with the swim up pool! Hilario, Manuel(Super Manny) and Enrique at the reception were very helpful. Alberto (I think) at the excellence club beach was awesome! Jackie Brown I love my job in the entertainment was good! The only comment.... Gentleman dont forget collard shirt, long pants and clean shoes for most of the restaurants.!

Date of stay: November 2019Trip type: Traveled as a couple

Dear Joanie, First of all, we would like to thank you for your recent stay at Excellence el Carmen and for taking the time to share your feedback with other travelers. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, entertainment with, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

My vacation at excellence el carmen

Amazing resort, its very luxerious the nicest resort i went to! Goood food nice beach, the 2 guys at the reception really help hilario and enrique! Alberto at the beach was a really good server anything you need he gets!! All in all amazing

Date of stay: November 2019Trip type: Traveled as a couple

Dear Simon, First and foremost, we would like to thank you for choosing Excellence el Carmen as your vacation destination and for taking the time to write and share your feedback with other travelers. It is lovely to read that our attentive staff members pampered all the time making you got everything you wanted and they went above and beyond to make sure that every need was met. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

+1

Excellence El Carmen-The Good & The Bad

Just got back after spending 5 nights in a Junior Suite Swim Up non EC. Airport Arrival: We arrived on a Thursday about 1pm. I would like most have HIGHLY recommend the VIP for arrival. We were greeted once we exited the plane and the rest was a breeze.....best experience ever! Resort Arrival: We were greeted with a cool towel and a glass of champagne which was lovely. We were escorted to the desk and waited about 20 min for our room which wasn’t bad at all. Once our room was ready we were escorted to our room and shown the layout and how everything works. Everyone was over the top nice which was amazing! Room: The swim up is absolutely the way to go! It would have been nice to have been EC but building 8 was a great location located nicely between the beach and the lobby. There was not a day we did not spend hours in the swim up....favorite part of our stay for sure! When we got settled we did run into some cleanliness issues. I think they may have rushed to get our room ready as some basics were just not on point like I hoped they would have been. Also there was a sewer smell that just wouldn’t go away. Thought it might have just been the moisture but our family members room smelled nothing like ours. The resort did what they could to try and fix it but it just wouldn’t go away. Food: This was the most disappointing part of our stay. The buffet was the same daily for breakfast and lunch. Nothing special really about it really. Our favorite Resturant was Basmati followed by Agave. We ate at The Grill but a lot was left to be desired here. Also Chez was nice and had a very romantic vibe but nothing spectacular. I would highly recommend you try Basmati even if you don’t like Indian or are curious about it. We had lunch at Lobster House and that was good with a decent lunch menu. I wish they had a better late night option for food aside from room service. The bar stops serving food between 10 or 11 as the shows are coming to an end and there were a decent number of people that wanted to eat but didn’t have that as an option unless they went back to their room. Entertainment: The shows were a nice touch. The circus show was the best for sure. They had a Latin band playing outside the theatre before a show one night and that was excellent. The sports bar was a lot of fun. Felix and Robert are amazing and kept everyone entertained for hours! This was a late night highlight for sure. The beach: Amazing is the only way to describe the beach. There was minimal seaweed and the water was amazing. This and the swim up made everything better and melt away! Everyone we encountered on the beach was so nice and welcoming. If you needed help finding hairs someone was there to help. Even the beach vendors we encountered were pleasant to be honest. Departure: We decided against the VIP for our departure and I’m glad we did because there was no real wait for anything. We breezed through check in, immigration and security. The food court was nice with a decent number of options. There is 3 hours of free WiFi so you have something to do during the wait. Overall we had a good trip. This was our first trip to the DR and although we had some hiccups and not everything was perfect EC customer service, the beach and swim up made up for it. I would say to anyone looking to book....book a swim up! You will not regret this at all! Also be sure that you bring enough cash. The ATM ran out of Dominican Pesos and the FD rarely had enough change for the 1000 notes the ATM would give you. And don’t expect big things from the food. Those will be things I remember and would have found helpful in making my decisions. Sorry for the length but wanted to share our full experience. Enjoy your time and the people at this lovey resort!…

Date of stay: November 2019Trip type: Traveled with family

A majestic vacation

We should have known when we were greeted at the entrance of the Excellence El Carmen by Miguel Angel with a cool cloth, champagne and the most welcoming smile that we were in for a fabulous vacation. We were then escorted to our amazing suite, impeccably clean and spacious. As we strolled around the resort our breath was taken away by the meticulous grounds and being greeted by all employees that passed by with a big smile and “Hola”. The food and wait staff were perfection! All of our meals were top notch. We made a special connection with Alexander or what he likes to be called Black Coffee no cream no sugar #sexy smile. He has the power with one glance to make you feel so happy to be there. Lots of energy and lots of fun!! I can’t forget Jackie Brown last name I LOVE MY JOB!! He announced the theater show each nite which is not to be missed. We saw every show and found it hard to choose one as a favorite. We spent many hours at the beach and pool soaking up the hospitality, drinks and the sun. Wait staff at the pool/beach could not have been more attentive. We cannot wait to return to our best vacation EVER!!…

Date of stay: November 2019Trip type: Traveled as a couple

Dear guest, First of all, we would like to thank you for choosing Excellence el Carmen to vacation and for taking the time to share your feedback with the TripAdvisor community. We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time making you got everything you needed. At Excellence el Carmen, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Excellence club is amazing!

Our stay here has been nothing short of amazing!! The beach club service is great, as Carmen and the rest of the crew help to make a very relaxing experience. They also make the most delicious Sangrias I've ever had!! Couldn't ask for a better experience!!

Date of stay: November 2019Trip type: Traveled as a couple

Dear guest, First of all, we would like to thank you for your recent stay at Excellence el Carmen and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. As far as we know, the staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as much personalized as possible. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.