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Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Uvero Alto
Location
Cleanliness
Service
Value
Travelers' Choice
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Room & Suite (1,767)1,767
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
French, Spanish
6,453Reviews1,755Q+A100Room tips
Traveler rating
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Traveler safety
Time of year
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Popular mentions
travelmom582021 wrote a review Yesterday
1 contribution
We had a wonderful break from our real lives by escaping to the beach - not just any beach but the gorgeous beach of Excellence El Carmen. The staff, the food, the drinks and the overall ambiance did wonders for our covid-fatigue! It was a pleasure to just relax. We have been vaccinated, and from what I have read the staff at Excellence have also been vaccinated, so it felt safe to take a break from masks (the hotel staff ALL wore masks). It was also not at all crowded, which helped a lot. The room and the grounds were immaculate! I wish I were still there now!!!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
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RedhouseSwitzerland wrote a review Mar 2021
Switzerland41 contributions27 helpful votes
Hotel's Favorite
We’ve spent two weeks here in our COVID getaway holidays escaping cold Switzerland to celebrate our 20 years anniversary and we couldn’t have made a better choice. From the first moment on we were treated like royalty, but without any groveling. You just feel like the guest of honor and a family member at the same time! The employees here are superbly trained and really know how to do their job. In need of a friendly smile? Just walk up to any employee, from the ladies serving in a restaurant to the hardworking men cleaning the beaches, from housekeeping to engineering, from entertainment staff to bar keepers, you will get a friendly greeting and a smiling face from every one of them. They are genuinely happy and also proud to work in such a great hotel and it shows in their politeness towards the guests and their welcoming behaviors. I’d like to praise some employees we had more contact with, but I’m positive that all the other ones are great, too : Ines, Jenzi and Alberich at the beach, Jennifer, Ylda, Roberta, Karina, Delvis, Ruth, Wandy and Ranphi in the waiter’s group, Ramon our breakfast cook, Natalia at the excellent club reception, Kassandra, Checky and Junior from the entertainment team, Hernandez, who took care of our pool, Rosanna mixing our afternoon’s drinks and and and....Our room, club suite with swimmup pool, 9075, was spacious, always spotlessly cleaned, well equipped with premium spirits, facing the ocean, providing spectacular views of the beach, left nothing to be desired. We can recommend this fine resort to everybody seeking a fantastic getaway location and adult-only setting to relax and unwind, if you can’t enjoy a vacation here, I wouldn’t know where....We’ll be back! Just one thing to improve: please stop using plastic bottles for water, switch to glass. Luxresorts.com have managed to do so, it’s beneficial for the environment and helps reduce garbage. Yes, it has an investment cost, but it pays off on the long run....
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Date of stay: March 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence El Carmen
Responded 4 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen to celebrate your 20th anniversary and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department to be considered. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Jeni wrote a review Yesterday
1 contribution
We love the excellence el Carmen hotel, the best time ever, the staff are amazing here, they’re pretty attended, the girls from spa Rosa and Sonia, at the bar Vanessa, Brigid a, berroa, hector, Carmen, Antonio, Elizabeth, now the special entertainment staff: bingo with kassandra, niki Minaj, junior 69, Jackie, Mickey Mouse, Coca Cola, at the restaurant: Jonny magma, the chefs alejandro , frankelly, Edwin, Pedro. We coming back to this place.
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Date of stay: April 2021Trip type: Traveled as a couple
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John L wrote a review Yesterday
1 contribution
The hotel are fantastic, we love excellence el Carmen. At the spa Rosa, Sonia are amazing, the food are great, we specially the entertainment staff are the best: niki minaj, kassandra, junior 69, Coca Cola, Mickey Mouse, Jackie, at the bar Vanessa, Carmen is my girl from bar, Antoni, berroa, Elizabeth, hector, the guy from garden work pretty hard and one give me a coconut, pretty nice.
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Date of stay: April 2021Trip type: Traveled as a couple
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Kmurr727 wrote a review Yesterday
2 contributions1 helpful vote
We stayed for 11 days at the Excellence El Carmen. Apparently this is an uncommon length of stay, but it was our honeymoon and first trip away alone in the 10 years we've been together so it was needed. The service was incredible and all the staff members are so cheerful and friendly! Due to COVID the resort was only at 50%-60% capacity. The resort is very clean and I felt very safe the entire time. We took full advantage of our rooftop terrace with plunge pool. This suite was well worth it for us because we stayed for so long, but I think our suite or any of the swim up suites would also be great for group vacations. We opted for the upgraded Excellence Club which I highly recommend! This provided us with access to an addition restaurant and beach areas, among many other things. We really felt like the staff at Excellence El Carmen went out of their way to ensure we have a special honeymoon. We enjoyed spa services, breakfast in bed and a romantic dinner on the beach. Overall it was a wonderful time and a great resort!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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PRICE RANGE
$252 - $616 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
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Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.5 miles), Macao Beach (4.5 miles), and Sirenis Aquagames Punta Cana (0.4 miles).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Excellence El Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence El Carmen have an airport shuttle?
Yes, Excellence El Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Excellence El Carmen?
The staff speaks multiple languages, including Spanish and French.