Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
Excellence Resorts
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About
#3 of 7 hotels in Uvero Alto
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.5
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
French, Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
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9316Reviews2037Q+A100Room tips
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+1
We spent 7 days in the honeymoon suite oceanfront room. It was fantastic! Huge room and terrace with awesome views of the ocean. Staff throughout the hotel were so friendly and helpful, couldn’t be better . One day our shower drain clogged the maintenance were there in literally 5 minutes to fix it . The grounds were so beautiful and well kept ! The beach was fantastic always cleared of seaweed . Only keeping it from 5 stars the food was average, breakfast was very good but other meals average . Drinks though were great ! All in all we would definitely return.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Other at Excellence El Carmen
Responded 2 days ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share your feedback with the TripAdvisor readers. Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We were there Aug 1 - 8th in Room 2102 which is a single story Terrace Suite with Plunge Pool and we had the most amazing week. We're a mid 50's couple who have extensive experience in 5* all-inclusives and I can honestly say this resort is amazing!!! Pros: - Gorgeous enormous rooms with many Pool options - swim ups, plunge pools, rooftop pools etc. I've never seen a resort with so many rooms have a "pool" of some sort available. Our room was in perfect condition - never had any issues with AC, shortage of fluffy towels, toiletries, etc. Bed was super comfy; Maid service was excellent - fridge and coffee pods were filled and abundant. - Excellent quality food/restaurants (can't speak to the house wine quality as we always bring our own wine - better quality to our tastes, less expensive than buying there) - Excellent service everywhere - Lovely beach (we were lucky to have a few days with no/minimal seaweed) - Soundproofing - our room was right above the theatre and with the patio doors closed with could not hear a thing!!!!! We were shocked........ Cons: - Only one main pool and it's not very big, hence after lunch it's packed and really loud/roudy. We wish there would have been a quieter section of the pool to hang out - so we hung out at the beach the majority of the time - The only evening bar to hang out at after 11PM in the Martini Bar which is indoors - we would have preferred/enjoyed an outside bar....coming from (cold) Canada we prefer to be outdoors as much as possible regardless of the heat. - I felt like the Lobster House and Oregano restaurants both could have had a bit more ambience/decor....lighting slightly dimmed? Tablecloths? Not sure but everytime we ate there (food is delicious by the way) I just felt like the ambience could have been nicer/better/more romantic, etc. Honestly had a wonderful experience and will DEFINATELY return - am already planning on booking our return trip for next year. Go.....you won't be disappointed…
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Date of stay: August 2021
Value
Location
Service
Room Tip: All rooms are gorgeous - even the lowest category
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
27 Helpful votes1 Repost
Helpful
Response from The Excellence Collection, Other at Excellence El Carmen
Responded Aug 27, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with the TripAdvisor community. We are very glad to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the resort isn’t bad and is very pretty. I do feel as though the service was very slow and hard to come by sometimes. Compared to excellence playa mujeres it’s really lacking. Excellence club wasn’t really worth the extra money. Got better service at the pool than we did in excellence club area of the beach. Food it’s self was so-so somewhat bland plenty of options though best restaurant was oregano. Best waitress by the pool was brigida. I doubt that I would return to this location maybe try the other excellence in punta Cana.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Other at Excellence El Carmen
Responded 3 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as your vacation destination and for taking the time to bring your discontent to our attention. We are very sorry to read that we did not fully meet your expectations as we did with your previous The Excellence Collection experience, and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to. We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us. We look forward to welcoming you back soon and having another opportunity to pamper you with our outstanding bespoke service for an intimate couples-only getaway in Beloved Hotels, Mexico; or an adult only vacation at any of our five elegant Excellence Resorts properties in Mexico, Dominican Republic, and Jamaica; or a blissful escape for all ages at Finest Resorts in Mexico and the Dominican Republic. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
great service, property was clean and kept up. Rooms nice. Consider carefully if you pay extra for ocean view as it is a small tiny view. Ocean front is truly that but Ocean View was not worth extra money. we could barely see it from our balcony due to buildings trees and the distance away. Back to the room, There is an amazing huge walk in closet to hide all your clothes and suitcases. Its bigger than i have at home. Loved it. But my biggest complaint is the set up of the bathroom and shower. There is no privacy for toileting or showering. The toilet room door does not go floor to ceiling so everything echoes in the entire room. That was not my biggest concern tho. There is no private shower area. The shower is right by the entrance door to the room and it is clear glass. You cannot shower privately from your roommate or really anyone walking into the room, maids, maintenace, friends with keys etc. I struggled with this and really really did not like that feeling of vulnerability But i know not everyone is worried about those things. The staff were amazing and kind. You will want to bring more US dollars maybe then you were planning too. Tips go fast and the stores on site will not allow room charges. by the way, a small bottle of SPF 4 tanning oil was $37.50 USD. dont' forget your sunscreen folks. Had an amazing spa experience. Best one ever. Favorite staff were: Junior69 and his team for entertainment. Rosemary at the Spa and Esteffani for pool service and Charlie for beach service., we loved all the employees but these four went above and beyond. …
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen to vacation and for taking the time to write and share your opinion with other travelers. We are pleased to read that our All-Inclusive luxury resort meet your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. It has been an honor to read your comment regarding our Spa is excellent. Our valued guests consider that our Spa is a must to visit because the staff goes out of their way to provide amazing treatments, which replenish and restore your inner and outer beauty, allowing you to embrace the experience of pure relaxation along with the different treatments we offer. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went with a big group of friends (~50). ROOMS - Really impressive. Clean, spacious. Every room had it's own jacuzzi tub (though the jets in my room didn't work). I booked a swim up room, had access to a pool and a personal deck with a few chairs. Never used it though, always ended up at the main pool. But the rooms themselves would score a 5. NIGHT LIFE - Also impressive. Lots of shows. Silent Disco is a blast. Also a small night club for dancing. Lots of live music. Also a 5. RESTAURANTS - Quite a few to choose from. Good variety, but portions were small, food was so-so but didn't get to try every restaurant. Heard Spice was very good. Mexican restaurant wouldn't seat us, was confusing. Got a steak at the Grille which wasn't great. Breakfast buffet was really good, but they won't let you take food back to your room and room service at breakfast was so-so. Would say 3. DRINKS / SERVICE - Good variety, staff serving drinks at the pool and bars were great. BEACH - Didn't lay out on the beach, but walked a few miles every day. A string of resorts, so safe during the day to walk along the ocean. Some areas where you'll get panhandlers but they aren't too aggressive. When we were there, outside of our friend group, it was majority couples. For singles, much more females than men. My understanding is that it's adult only (didn't see kids).…
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: The rooms are set back a bit from where the nightly entertainment is at, so was never a problem...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are delighted to read that we meet your expectations successfully. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time celebrating our 20 year anniversary at Excellence El Carmen. It was so relaxing and romantic. Top notch service! From being “welcomed home” by Edwin and Raphael as soon as we got there with champagne to Junior and his fun activities and Manuel giving the best service in The Grill and The Kitchen Table, we would go back in a heartbeat!
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as host of your anniversary destination and for taking the time to share this review with the TripAdvisor community. We are delighted to know that we were able to create a romantic atmosphere for you and your significant other and the outstanding service provided by our colleagues surpassed your expectations making you feel pampered all the time as a result of giving the royal treatment you deserved. We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time at El Carmen. The staff is extremely helpful. Junior hosted wonderful events like Cigar Rolling and paella cooking. The room service was prompt and the beds were so comfortable. We were able to get wonderful extras for our honeymoon!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely loved our experience! The staff was so friendly! The daily activities and entertainment provide a ton of variety and really make the experience feel like an adventure. The only complaint was we could not stay longer!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as your honeymoon destination and for taking the time to share your opinion with the TripAdvisor community. We are delighted to know that our colleagues were able to make your stay a relaxing and memorable experience due to the excellent service provided. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort, especially the entertainment staff. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy guests with kind words for our work. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellence is such a great hotel - came with my friend for a postpartum getaway. Spanish lesson with JUNIOR was so fun and a great host for the shows and kareoke! The cocoloco drinks are delicious. Remember to bring your own straws and cups to keep your drinks cold! Also hibachi is so good!!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are pleased to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jen C wrote a review Jan 24
The hotel is beautiful and the service is 5 stars. Junior had great energy and got everyone involved in the games and entertainment at the pool. The shows at night were all a lot of fun and great Enterainment during our stay. Would come back!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Excellence Collection, Owner at Excellence El Carmen
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as your holiday destination and for taking the time to write and share this review with the TripAdvisor readers. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. They are passionate about taking care of every single detail and they personalize our service and their attitude is intended to provide a service that is second to none. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$305 - $568 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
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Claim Your ListingEXCELLENCE EL CARMEN - Updated 2023 Prices & Resort Reviews (Uvero Alto, Dominican Republic)
Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.5 miles), Sirenis Aquagames Punta Cana (0.4 miles), and Nancy Gift and Cigars Shop (0.5 miles).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Castaways Restaurant And Bar, Florecita Restaurante, and Flavor Market.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence El Carmen have airport transportation?
Yes, Excellence El Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Excellence El Carmen?
The staff speaks multiple languages, including Spanish and French.