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Royalton CHIC Punta Cana is the ultimate destination for social vacations, whether you’re planning a getaway with friends, a bachelor/bachelorette party or a romantic escape with your special someone. Located on the coveted shores of Uvero Alto Beach, this adults-only resort offers a range of activities both day and night including themed pool and beach parties. With six gourmet restaurants options featuring international cuisine in elegantly-designed settings, you’ll discover a new favorite every night of the week!
Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
4.4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Royalton CHIC Punta Cana offers a lively experience with vibrant themed events, though some guests find the music loud and not reflective of the local culture. While the service is often praised for staff friendliness, travelers have called out inconsistencies in organizational efficiency.
Despite the resort's prime beach location and engaging atmosphere, visitors report limited availability of pool and beach chairs, and suggest that both rooms and public areas could benefit from better upkeep. Additionally, the value for money is a point of contention, with guests highlighting overpricing and unexpected additional costs.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Limited
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We just arrived home from a week at the Royalton Chic and had a great time. We did upgrade to the diamond club, which is something that I would recommend at this hotel. Our upgrade came with a butler (Billy Joel) who made our stay so relaxing, he handled everything from dinner reservations to extra towels in our room personally. He welcomed us as soon as we arrived and checked in a few times a day to ensure we had everything that we needed. It was also my birthday, and he took it upon himself to decorate the room and our door which was a nice touch. When we return, I will defiantly be requesting that he is our butler again! The location of our room... it was perfect for an ocean view – we stayed in room 1203. We were able to see a few weddings on the beach. The room was cleaned daily, and the fridge restocked, we were in the diamond club, but I did hear that in the “regular rooms” the didn’t experience this service. The food we really enjoyed, this was one of the only all-inclusive resorts that didn’t limit how many times you could go to a restaurant in the evening. So, we were able to try them all then return to the ones that we really enjoyed. The Italian and the steakhouse where the 2 that we went back to, we were also able to get good dinner reservation times. Although, speaking to other guest that weren’t part of the diamond club they were only offered late dinner times. This resort attracts people from across the world, and we meet some wonderful people who made our trip that much better.
Things we didn’t enjoy! We were approached on our first day by the "hotel concierge" who was seated at the entrance of the diamond club rooms. He wanted to see if we were Royalton/ Marriott members and tried to get us to attend one of their timeshare presentations. He was quite pushy for the first few days until we politely declined. After that when we walked by, he wouldn’t even look up from his phone the rest of our stay. Not that we needed the concierge because we had Billy, but it was a bit uncomfortable to walk by, he was only there until 4 so we would wait until he left for the day to go back to our room. If you didn’t wake up before 6am you didn’t get a chair pool side with an umbrella which is key because there isn’t any shade around the pool all day. There aren’t enough umbrellas for people/lawn chairs, and daily we watched other guest complain to security if people “saved” there seats early and didn’t return by 8am. We also got to see hotel staff moving umbrellas around after people complained which made the vibe around the pool uncomfortable when guest returned to there seats to find the umbrella, they have woken up early to reserve gone. At night, after the shows there isn’t much to do, however the sports bar and there magnificent, bartended Manual kept us entertained with mixing drinks and suspiring us every time we ordered something. We would go back! Hopefully they will have the umbrella issues sorted by then!
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Date of stay: March 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded 1 week ago
Dear Curious02165718342, we thank you for sharing your impressions of your Royalton CHIC Punta Cana stay. I am saddened to read your recent review and that we failed to meet your expectations during your last vacation with us. We appreciate your detailed feedback and will make sure to work with the involved department to improve our guest's experience. If you revisit us, we will ensure that your experience will be significantly improved, and we hope you will allow us to change your perception of us. Warm regards, Alejandro Lamadrid, General Manager, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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Firstly ignore all the negative comments about this hotel, I was really worried about going after reading all the negativaty. Just got back from 2 weeks with my husband and we had the best time. We received a free room upgrade to Diamond Club, our room was amazing really spacious and cleaning absolutely would not recommend upgrading to diamond club its not worth it for the amount it costs and what you get for your money! The entertainment guys are fantastic, really friendly. Special shout out to Kelvin the barman at the Spice Bar, he made me the most amazing drinks! The food we thought was fantastic, all the restaurants were great albeit the Tandori restaurant wasn't to the standard of curries we get back home. All the staff were so friendly, smiling and helpful. I would most definitely recommend this hotel!
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josue Espinal, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded May 24, 2024
Dear louisam866 We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton CHIC Punta Cana Team
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family traveled here from August 4th to August 10th it was a total of 51 of us on the resort for a birthday celebrations period everyone had room issues from dirty towels dirty sheets refrigerators not Working air conditioners not working rooms having dirt on the floor stains coffee stains on the floors balcony doors network game room selections not correct we spent our 1st full day mostly arguing with the front desk and the 2nd day trying to get new room assignments because the rooms were just that horrible. The buffet was not great you had to stick with something that was palatable and the Indian restaurant was not great the steakhouse was mediocre the Italian restaurant was probably the best however it did seem like they just cracked open a can of spaghetti sauce poured over the noodles the staff was not welcoming or inviting on the premises. Even in the diamond club that section of the building you can smell sour strong in the hold outside the room therefore once you open your door it is coming into the room period. Reception staff I believe we only met 2 receptions that seem remotely helpful everyone else was very dismissive and not willing to hold anyone accountable for all the uncleanliness on the premises. The only reason why I am giving 2 stars is because of the assistance of the Butler that was assigned to my room her name was Marie and she was very delightful and apologetic for any bad experiences that we may have had and tried her best to rectify anything she could. It is sad that this is a Marriott Brandt because it absolutely did not live up to the Marriott name and reputation. Also this location needs to no longer contract or allow Nexus tours on theirproperty to offer excursions to their guests.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Aug 12, 2024
Dear guest, We thank you for sharing your impressions of your Royalton CHIC Punta Cana stay. I am saddened to read your recent review and that we failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. Sincerely, Royalton CHIC Punta Cana Team
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We had a fabulous time at this resort, we were with a group of 6, 2 couples from Canada and 1 couple from the UK all of us had DC swim up rooms on the first level. I would first like to give a big shout out to German in the DC Beach Bar. He was absolutely outstanding. He looked after our group everyday while we were there, we can't say enough good things about him. way to go German for your hard work! The group that cleaned our room each day were great and very friendly, the other staff members at the swim up pool bar and the DC Bar were so nice, Freileigh was another barman that we enjoyed chatting with, he did a good job as well looking after us when we were up at the DC pool. Wilmy was our butler, he touched base everyday and if we had any requests he was quick to get them done. Overall, the staff make your stay, they make the resort feel like it has a good vibe. The food was OK. There was always a good variety so even the picky eater would not go hungry. Our favorite restaurant was the Italian, the steak house was OK for breakfast and the buffet was great. The drinks in the lobby bar were always the best. The hotel itself is not 5 star, it does need a lot of attention/maintenance work. We did not let that ruin our trip, we made the best of our time. Our first room smelled like raw sewage, it was awful, after a few days we were able to change to a room that did not smell. There is a serious drainage problem that needs repairs. The rooms were spacious and clean, beds and pillows are comfy. If you are looking for a small resort with great staff and a fun time this is a good place but don't expect 5 star, I would say 3-3.5 at most. If Royalton Chic put the money into freshening this place up and repair the drainage issues we would consider returning.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â If you like quiet stay away from the rooms around the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded 3 days ago
We’re so glad to hear you had a fantastic time, Venture56347! Your positive feedback about our staff, rooms and DC amenities means a lot to us. We appreciate the feedback and will be working with the involved departments to improve our guest's experience. If you revisit us, we will ensure that your experience will be significantly improved, and we hope you will allow us to change your perception of us. Warm regards, Alejandro Lamadrid General Manager, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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We chose this resort because it was adult only, we are Marriott Bonvoy Ambassador members and it was rated a 5 star hotel with fairly good reviews. We were coming to celebrate our 40th wedding anniversary.
We purchased our 7 day vacation from Sunwing through Selloffvacations as it was considerably cheaper than going through the Bonvoy app. The agent assured us that we could get our Bonvoy points by giving our Bonvoy number to the hotel when we arrived. The hotel was not aware of this and told us we could not get our points because we booked with a third party. In all other Bonvoy hotels that we have stayed, this was not the case. In speaking with the Bonvoy representative on site, he told us to obtain a receipt at the end of our stay to submit directly to Bonvoy to get our points. We were given a very difficult time by the front desk when checking out as they would not provide us with a receipt showing that we had stayed at the resort. Not providing a receipt to a customer after their stay is ludicrous.
The resort itself was ok but definitely not what a 5 star should be.
Our basic luxury room was adequate for us. The AC worked well, the bed was comfortable and the cleaning service was great. Maintenance issues such as: a badly installed shower head which could not be angled properly when turned on, light switches that were caved in so you had to fiddle with them to turn on the lights and a toilet paper holder that was broken and falling off the wall are not acceptable in a luxury room.
Maintenance in the public washrooms is ultra important for guests. Many sinks, toilet seats, paper towel dispensers, door locks, cracked mirrors and soap dispensers were in need of replacement or repair. Public washrooms in a resort should be checked for cleanliness at least every hour.
The buffet was good but mostly the same menu each day. It was hotter in the buffet area than outside. My heart went out to those working behind the hot grills and most of them were smiling! This is where I gave most of my tips! Ceiling fans in the outdoor area would make it more tolerable to eat in the tropical heat.
The restaurants had excellent service but not a 5 star menu. Tandori would be 3 star and Vespa 4 star. We did not try the others.
I would recommend more stations for rinsing off the sand when coming in from the beach. I loved being able to go from pool to beach easily. Music and games were fun and drinks galore!
Not sure what the big hype is about Diamond Club? Rooms were facing a wall or facing the noisy areas of the pool and beach bar. Lounge was a small room with a chair and a sofa. Mermaid pool revealed all your best angles to the public at large.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Bring your Pepto Bismal!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Oct 18, 2024
Dear guest, We thank you for sharing your impressions of your Royalton CHIC Punta Cana stay. I am saddened to read your recent review and that we failed to meet your expectations during your last vacation with us. We appreciate your detailed feedback and will make sure to inform the involved department so they can take immediate corrective measures. If you revisit us, we will ensure that your experience will be significantly improved, and we hope you will allow us to change your perception of us. Cordially, Royalton CHIC Punta Cana Team
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I’ve been to several all-inclusive resorts in the Dominican Republic, but this hotel was probably the worst experience I’ve had. To begin with, the food was mediocre at best. The only restaurants that stood out were the Italian and Indian options, with the steakhouse being somewhat acceptable. However, the rest of the dining options left much to be desired.
The staff also appeared incredibly unmotivated. Whenever we asked for something, the initial response was often, “We don’t have that anymore” or “We can’t do that.” Yet, moments later, they would bring exactly what we had requested—likely after noticing our frustration. For example, when we asked for a plate of fruit for dessert, they claimed they couldn’t provide it, even though we were standing right next to the buffet where fruit was available. Their overall attitude made us feel like any request was a major inconvenience for them.
We also had issues with the concierge service. On two occasions, we asked for an umbrella to be sent to our room because it sometimes rained in the evenings. Despite our repeated requests, the umbrella never arrived, and we ended up walking to dinner in the rain—soaking wet both times.
Another major issue was the lack of available chairs at the resort. The ratio of guests to seating was laughably imbalanced. To secure a decent spot, you had to wake up as early as 5 or 6 a.m. Most people would reserve their chairs by placing towels on them, and many of those chairs would remain untouched for the entire day. The staff did nothing to address this issue—in fact, they seemed to encourage it by suggesting that guests wake up early to save their spots. As a result, my father and I were forced to sit on the sand, while prime beach chairs sat empty all day, occupied only by a towel someone placed there hours earlier.
To make matters worse, when we arrived at the hotel, we were informed that our package included a US$300 resort credit to spend on services like the spa, a special dining experience, or diamond access. Initially, this seemed like a great bonus. However, we quickly became frustrated when we realized this “US$300 credit” was divided into smaller denominations—US$10, US$15, and US$20 vouchers—that could only be applied once to very specific services. To fully utilize the credit, you would essentially need to spend upwards of US$10,000. This hidden catch left us feeling misled and frustrated, turning what should have been a perk into a major disappointment.
Overall, this resort falls far short of its claim to be a “luxury all-inclusive.” The poor service, lack of organization, deceptive practices, and subpar amenities made for a disappointing experience. I wouldn’t return, and I certainly wouldn’t recommend it to others.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Â Wake up at 5AM if you want a chair.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Jan 29, 2025
DearD4975OKjustineg, we’re truly sorry to hear about your experience. Your feedback is crucial to us, and we’d appreciate the opportunity to address your concerns. Please contact us at customersupportChicPUJ@royaltonresorts.com.
 Warm regards, Alejandro Lamadrid, General Manager, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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It's a unique hotel that offers entertainment, adults only and very friendly staff. 5 stars to my butler Daryl for going above and beyond. For a unique experience, rent a cabana at the pool. All day rental, come with a bottle of liquor of your choice. It costs around $250 and is worth every penny, especially since you get a private mini pool. Spa, a must try, had an amazing massage. The buffet was good as well, especially if you arrive as soon as they open. The hotel had a Carnival cruise vibe to it for sure, pool and foam parties, twerking contests, etc.
A few things to call out, hotel is quite dated. Needs a refresh for sure and it's an outside hotel, meaning that you have to walk to a building to access your room and there is no elevator. No security to the floors or entrance so anyone can come to your room. Food choices were limited, few restaurants especially if you need a late night snack. We are in the Caribbean so bugs are expected, just wasn't expecting a roach crawling across my table at dinner. Lastly, the one thing that just really made me stop drinking was at the bars that use plastic cups. My friends and I sat at the bar by the cleaning station, the wait person would being cups dip or not dip in a bucket of soap and rinse (no brush or towel cleaning). Put the cup back for use immediately and this wouldn't be a big issue if they always gave you a straw but they don't. Not one cup made it to the dishwasher to sanitize. However they did sanitize the glasswear which you only get in the sit-down restaurants. Getting to and from town in a taxi is ridiculously expensive. $140 round trip from airport, $100 round trip to local restaurants. Use Uber or take tours, shared busses for cheaper rides.
Overall, I would definitely go back for the service as it was impeccable but probably not for any other reason. For the price point ($520 per night) wanted a bit more luxury as I would expect feom most 5* hotel.
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Date of stay: August 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Aug 11, 2024
Dear guest, We thank you for sharing your impressions of your Royalton CHIC Punta Cana stay. I am saddened to read your recent review and that we failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. We would be delighted to welcome you back to our hotel and assure you that you enjoy our services and facilities on your next visit. Sincerely, Royalton CHIC Punta Cana Team
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I felt that this resort was a little disappointing. I'm going to try and start from when we arrived but things may get a little jumbled. We arrived late - after 10pm when we got there. It was really difficult to hear what was being said to us at the check-in desk as there was some sort of disco/loud music being played right at the reception. Checked in and were told that when we got to our room the guy who took us would explain how things worked and were everything was in our room. Did they - no! Just dropped our bags off and left. Just needed to take a shower but shower was broken. Tried to call the front desk but the phone didn't work so had to go down and try and get it sorted. Response was, you can wait until tomorrow or I could try and get someone now but it is late. I asked if someone could come now. Yes they would organise it. No-one had been after nearly an hour so I went back down to tell them to leave it until the next day but they insisted that someone would come soon. They did come after about 15 mins and replaced the hose. Got up the next morning hoping to spend some time by the pool or on the beach but there were no beds available; plenty with towels on! Tried this for 3-4 days and it was the same every day so we spent 2 weeks sitting on our balcony which wasn't ideal as it didn't get the sun. One night all the electricity went off in the apartment so another trip to reception as the phones didn't work the whole time we were there. They did send someone pretty quickly who showed me where the trip switches were - good job as it went off quite a few times during the rest of the stay. The rooms are in blocks and you can hear toilets flushing throughout the block quite loudly. The food in the buffet was OK - nothing special. We tried the Indian and both of us had a chicken dish and the chicken was really tough. The Italian was again OK but nothing special. Great coffee from the Insomnia Cafe. On one evening the buffet was closed but no-one told us; I think they are refurbishing the Pescari/Sushi restaurant and they had put it in the buffet area. It is a great location with plenty of garden areas however these are unused as there is no seating. Maybe this could be an alternative to the pool area. I feel like I have been really negative but it really didn't live up to my expectations.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Don't forget insect repellent - quite a few mosquitoes around. Not much chance of getting a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Jan 27, 2025
Dear U4451WVPAMELAS, we thank you for sharing your impressions of your Royalton CHIC Punta Cana stay. We saddened to read your recent review and that we failed to meet your expectations during your last vacation with us. We appreciate your feedback and will be working with the involved departments to take immediate actions on improving our guests experience. If you revisit us, we will ensure that your experience will be significantly improved, and we hope you will allow us to change your perception of us. Warm regards, Alejandro Lamadrid, General Manager, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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I wanted to bring to your attention a significant issue that requires immediate action. Many of your guests are coming down as early as 5 a.m. to place beach towels on all the chairs to reserve them. This practice creates a major inconvenience for other guests, including myself, who are on vacation to relax and not to wake up at such early hours just to secure a spot.
By the time other guests come down around 8 a.m., there are often no available chairs, as they are already “claimed” by unattended towels. This situation is not only frustrating but also unfair to those of us who would like to enjoy the amenities without the stress of competing for space at unreasonable hours.
I urge your management to address this issue promptly, perhaps by implementing a policy that prevents reserving chairs with towels or ensuring staff monitors the use of chairs. A fair and considerate approach would greatly enhance the guest experience.
Thank you for your attention to this matter.
Sincerely, Hp
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OCM RCPC, Marketing at Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only
Responded Jan 20, 2025
Dear Hp, Thank you for bringing this to our attention. We’re sorry for your disappointment and are eager to make things right. We appreciate your feedback and will be working with the involved departments to take actions on improving our guests experience. If you revisit us, we will ensure that your experience will be significantly improved, and we hope you will allow us to change your perception of us. Warm regards, Alejandro Lamadrid, General Manager, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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I do not have an email however most of them do not have full sun or sun most of the day. You would want the ones closest to the ocean. But I don’t know the room numbers
Depends which restaurant. Most are fine with casual: men, nice pants, collared shirt, and women, nice outfit/dress. I didn’t see anyone turned away, and we visited all restaurants.
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Is Royalton CHIC Punta Cana, An Autograph Collection Resort & Casino - Adults Only accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
