We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Valentin Imperial Maya

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Valentin Imperial Maya
Valentin Imperial Maya
Panoramas (24)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

11,296 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Valentin Imperial Maya
See the most recent reviews
Showing 10,112: English reviews
Saint Louis, Missouri, United States
Reviewed June 10, 2013

I stayed at the Valentin May 29-June 2 with a total group of 7. 3 rooms stayed in Golden Juniors and my husband and I stayed in a Golden Junior Swim-Up. 2 of our rooms were located in Building 7 and 2 rooms in Building 8. First of all, I would say that unless you want a very quiet vacation...

 Report
Helpful?
10Thank Aprilhendrix9
Ottawa
Reviewed June 10, 2013

My wife and I spent our honeymoon at the Valentin Imperial Maya in December of 2012. We were blown away by almost every aspect of our trip. To start with, the room was top notch, even if it was only a middle of the line Golden Junior Suite. We heard nothing from outside the room, and the resort was quite...

 Report
Helpful?
1Thank TrvlnTech
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Ottawa. We really want to thank you for the positives comments you have published on Trip Advisor about your recent stay at Valentin Imperial Maya. Thank you for your kind words concerning our beautiful grounds & staff. Thank you also for bringing to our attention the air conditioning problems in our French Restaurant, your comments have...

San Antonio, Texas
Reviewed June 10, 2013

My husband and I stayed from June 3 - June 8 in celebration of our wedding anniversary. Room: We booked a Golden Junior Suite. Please note that there is a difference between the 2nd floor and 3rd floor rooms with the golden junior suites. We wanted a king bed (celebrating anniversary), however they put us on the 2nd floor with...

 Report
Helpful?
6Thank tello_ash
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from San Antonio, Texas We are so sorry to know that the food and the service provided by our staff was not the adequate to complete your requirements. Once again we would to apologize but also rewind you that on Saturday ist of june, the Riviera Maya has been affected by a tropical storm which dropped...

New York City, New York
Reviewed June 9, 2013

Our second stay at Valentin was fantastic. We were debating rescheduling because we were scheduled to arrive the Wednesday after the big tropical storm bu I am so glad we didn't- although there was some extra water/damage the staff worked extremely hard to get everything up and running again. *Great point- this place is only about 20 minutes from the...

 Report
Helpful?
5Thank NYCGirl5201
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Nueva York, Nueva York. We would like to thank you for your comments; it’s truly a pleasure to read it and we appreciate that you took the time to share your experiences with the Trip advisor community. Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing...

Gravesend, United Kingdom
Reviewed June 9, 2013

Wonderful resort. We had a fantastic holiday met some lovely people (the Chicago six). Staff at this resort are fantastic can not do enough for you so friendly Raul the head waiter in our breakfast and lunch restaurant was helpful funny and attentive. We tried all the restaurants except the Japanese. Our fav was the French where Angel was our...

 Report
Helpful?
2Thank sar67
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Sharm El Sheikh, Egipto. Thank you for your kind words and compliments, but it is guests like yourself that make our self and the staff's job quite easy..... It makes us extremely happy to know that you appreciated how the staff works hard to be the friendliest ever!!! We thank you once again for commending us...

Bedfordshire, United Kingdom
Reviewed June 9, 2013

my wife and i checked in 25 may and checked out 08 june. This was our 3rd visit and this resort ticks all the boxes for us and well worth the 10 hour flight from the UK. All the staff work so hard to make your stay "perfecto", and the food exceeds all you expectations for an all-inclusive resort. The...

 Report
Helpful?
4Thank ltfc
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent repeat VIM guests from UK, In the name of all Valentin Imperial Maya, receive our most sincere appreciation for your loyalty to our chain and thank you for sharing your experiences with the Trip advisor community. We were happy to know that you enjoyed your stay with us before, during and after the tropical storm; comments like yours...

Sardinia, New York
Reviewed June 8, 2013 via mobile

My husband and I (early 30s) along with my parents checked in Sunday June 2nd. Check-in was smooth and we were offered champagne. Our rooms were on the 3rd floor in building 3 - which was a great location! Soon after we checked in we found out there was a big storm early that morning and many of the resort's...

 Report
Helpful?
4Thank jenn11978
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear Jenn from Sardinia, N.Y Thank you for such wonderful comments regarding your small stay at our Valentin Imperial Maya. We would like to confirm as you mentioned before that the VIM has been affected by a tropical storm the night of Saturday Jun 1st which provoked a series of inundations affecting rooms and public areas in general as well...

Chicago
Reviewed June 8, 2013

May 22-29 was mine and Dave's 5th trip to the Valentin. I loved it from the first visit in 2009, there is just something about it that makes you crave to come back. The food is the best that I've had at the all-inclusive resorts in Riviera Maya (been to El Dorado Royale, NOW Jade and Iberostar). My favorites, in...

 Report
Helpful?
3Thank JoAnn H
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM repeat guest from Chicago. Thank you for your kind words and compliments, but it is guests like yourself that make our self and the staff's job quite easy..... It makes us extremely happy to know that you appreciated how the staff works hard to be the friendliest ever!!! We thank you once again for commending us on that...

Lynchburg, Virginia, United States
Reviewed June 8, 2013

So great. Excellent service. From the moment you walk in they are treating you like royalty. We had concerns about going to cancun because we were not sure how safe it was however Valentin is so secure and we could not have felt more safe. We stayed in the Junior Deluxe sweet. It had everything that we needed. The in...

 Report
Helpful?
2Thank Brad D
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Lynchburg, Virginia, United States. First of all congratulations and many thanks for sharing your experiences with future travelers for this unforgettable occasion, we enjoyed reading your feedback and we are happy you had a great vacation at the Valentin Imperial Maya. Please do not forget that we will be glad to welcome you back at any...

Vacaville, California
Reviewed June 7, 2013

This resort is fabulous! Our rooms were large and very comfortable. We choose a room on the beach which had a nice view of the ocean with palm trees and bird life to break it up. The grounds are beautiful and very well maintained. All of the staff are helpful, courteous and seem genuinely happy to be of service. The...

 Report
Helpful?
2Thank Joan J
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Vacaville, California. First of all thank you very much for staying in the Valentin Imperial Maya; we also would like to send you our warmest appreciations for taking the time to write a review about your recent stay at our resort. It is a pleasure to know that you enjoyed our services and facilities. We look...

Questions? Get answers from hotel staff and past guests. Ask a question

15,182 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (14587)
Viewed
Pool/Beach Area (3595)
Viewed
Dining (1345)
Viewed
Hotel & Grounds (2681)
Viewed
View from Room (518)
Viewed
Room/Suite (1580)
Viewed
Bathroom (241)
Viewed
Business Center/Function Rooms (35)
Viewed
Family/Play Areas (41)
Viewed
6:27
Videos (21)
Viewed
Other (4530)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (511)
Viewed
Aerial Photography (54)
Viewed
Beach (11)
Viewed
Deluxe Junior Suite (49)
Viewed
Emerald Junior Suite (46)
Viewed
Golden Junior Suite (51)
Viewed
Golden Junior Suite (Swim Up) (57)
Viewed
Imperial Suite (77)
Viewed
Main Pool (42)
Viewed
Dining (39)
Viewed
Silver Junior Suite (52)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (84)
Viewed
Pool/Beach Area (11)
Viewed
View from Room (2)
Viewed
Family/Play Areas (16)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (1)
Viewed
Room/Suite (9)
Viewed
Dining (6)
Viewed
Other (35)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Secreto
8.8 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#55 of 212 in Playa del Carmen
4,660 reviews
1.3 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,572 reviews
2.6 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices
8.2 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
2,835 reviews
10.9 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
7,854 reviews
6.7 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#34 of 212 in Playa del Carmen
8,953 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $280 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Despegar.com and Jetsetter so you can book your Valentin Imperial Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
2,124 questions
Ask a question

See all questions (2124)

Questions? Get answers from Valentin Imperial Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, yesterday | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, yesterday | Read review
“Pick bldg. 1 or 2 to avoid a lot of walking, but I'm sure all the rooms are great!”
 of 5 bubbles sherryf58, 2 days ago | Read review
“Building 1 & 2 are great locations - near pool - not near music (Silver Junior Suite).”
 of 5 bubbles L4618JDsusank, 3 days ago | Read review
“We love the Silver suites...great location and guaranteed king bed”
 of 5 bubbles packerfan2, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question