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Valentin Imperial Maya

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
$470*
$385*
Great Deal
$395*
$455*
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Valentin Imperial Maya
Valentin Imperial Maya
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11,574 Reviews from our TripAdvisor Community

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Showing 10,351: English reviews
Atlanta, Georgia
Reviewed August 31, 2013

EXCELLENT customer service and first class accommodations. My wife and I were in need for some alone time and we definitely got it. We were actually quite impressed with the quality and variety of all the food. During our stay we were finally able to truly relax and get away from our hectic schedules. All of the staff was first...

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Helpful?
2Thank LAD0212
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest from Georgia, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. Rest assured that immediate corrective actions in all the areas have been taken...

New York City, New York
Reviewed August 30, 2013

I'm a health professional and take two vacations a year. I have been to many hotels and resorts in Mexico and the Caribbean. My recent stay at Valentin Imperial Maya was by far the most enjoyable all-inclusive resort I have been to. What propelled the Valentin to this high rating was the employee's positive attitude toward their work. Everyone I...

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3Thank Dee J
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Dee J, First and foremost, please accept our gratitude for your having taken the time to air your comments and concerns.We appreciate the time dedicated to write your opinion regarding your vacations at Valentin Imperial Maya. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff. Thank...

Milan, Italy
Reviewed August 29, 2013

I just read Adam R's review and, truth is, if you're looking for an exclusive resort, this is not it. Yet, my husband and I just returned from a 7 night stay at the Valentin and were, by and large, happy with the resort. The grounds and beach are very beautiful, the food very good (and we are very picky)....

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5Thank Anna M
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Anna M, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences. Thank you for staying with us, and we look forward to be able to welcome you back.

Kansas City, Missouri
Reviewed August 29, 2013

My husband and I went for our third trip to VIM for my 29th birthday. When we travel we look for relaxation, papering (but not to the point of being bothered), beach and good food. VIM does not disappoint! Every time we go we love the changes that are made and we see how management is taking into consideration the...

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3Thank Tuadia
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear repeat guest Tuadia, In the name of all Valentin Imperial Maya, receive our most sincere appreciation for your loyalty to our chain. We really wish you had a great birthday and that you return soon in the near future. It will be a great pleasure to assist you and be part of your trip again. Thank you very much...

Saint Louis, Missouri
Reviewed August 29, 2013

Below is a summary of our trip to the VIM on 8/17-8/24. If you are like me and obsess over reviews before you book a hotel, please keep reading for a detailed account. Overall, our trip was a pleasant one. The VIM staff is very friendly and helpful - probably the best we have encountered on our trips to Mexico....

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4Thank Lisa H
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear guest from Missouri, We would like to thank you for your comments and for taking the time to post such detailed review on Trip Advisor. We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations...

Kansas City, Missouri
Reviewed August 29, 2013

Overall we had a great stay at the Valentin Imperial Maya. The food was delicious, rooms were nice, entertainment staff and restaurant staff were fantastic. The pool was absolutely the biggest pool I have ever seen, and I expect I will ever see. Our favorite restaurant was Tamansari, which is an Indonesian/Thai fusion restaurant with amazing Mahi Mahi, and seafood...

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2Thank Emily G
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Emily G, We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours. Your comments made us so happy and so proud to work in this little piece of Paradise. Your feedback regarding the bellboy has been shared with our manager in order to improve our service...

Reviewed August 29, 2013

We stayed at the imperial maya from July 20 - July 27 for our honeymoon we had a great time!!! The room we stayed in was amazing and had a beautiful view, we sat out in our deck every morning and had breakfast from room service while watching the sun come up over the ocean. We upgraded to the VIP...

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3Thank Alaskanelo
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent Honeymooners from Wisconsin, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that the Resort is the perfect hotel for their Honeymoon. It is a pleasure to know that you enjoyed so much the time spent at our...

Bristol, United Kingdom
Reviewed August 29, 2013

We have just returned to the UK from a 2 week Honeymoon at the VIM. When we arrived we were served cold champagne and taken through the check-in process and then transported by the motorised buggies (rather like extended golf carts) to our room in building 4 by a very helpful bell-boy. We were on the 3rd floor (Top) and...

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3Thank Huddy01
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent Honeymooners from London First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for this unforgettable occasion and taking the time to write your positive impressions and your suggestions. Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning...

Cincinnati, Ohio
Reviewed August 28, 2013

We stayed at the VIM from 8/20-8/27. From the moment we stepped onto the beautiful resort, our experience was wonderful. Check in: We were welcomed with a cold glass of champagne as we checked in. The check in process is quick and very easy. Our room wasn't ready until 3pm so we explored the resort. It's beautiful!! Room: We had...

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9Thank Coco828
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Guest from Ohio, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your positive feedback. We are very happy to know that the efforts and friendliness of our staff made a significant difference to your holiday enjoyment and your...

Littleton, Colorado
Reviewed August 28, 2013

We stayed July 26th - Aug1st and had a great time. Weather was perfect and the beach and ocean were beautiful. We were treated excellent during our stay by the staff. We have vacationed in Playa Del Carmen area about 5 times previously at other all-inclusive family resorts (Iberostar, Grand Palladium, etc..) and this was by far the best. This...

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1Thank dcolagro
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear guest from Colorado, We are glad that you had an enjoyable stay with us and we would like to thank you for sharing such a wonderful review. We are pleased to know you had a good time and you liked our resort. Thank you once again and we look forward in welcoming you back for your 2nd visit in...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $284 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
2,258 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Tip the staff! The ribeye in the steakhouses is fabulous”
mexicangirl2, yesterday | Read review
“For added privacy, book a room on 2nd or 3rd floor.”
HairDaryl, yesterday | Read review
“The Silver suites in buildings 1 and 2 are fantastic and central to everything.”
tallicafu, 3 days ago | Read review
“Any room you chose will be great. My opinion, closer to the main pool the better.”
rj0967, 3 days ago | Read review
“Don't be afraid to get the basic package, those rooms were awesome!”
  • Coati in the jungle behind our room
279alysiag, 4 days ago | Read review
5 of 5
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Bookit.com
$385* /night
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Booking.com$395
Expedia.com$455
getaroom.com$470
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*Disclaimer
Prices are for 1 room, 2 adults
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