Valentin Imperial Riviera Maya
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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About
#1 of 1 all-inclusive in Playa del Secreto
Location
4.7
Cleanliness
4.7
Service
4.7
Value
4.5
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.
Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.
Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!
Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Location
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
Valentin Imperial Riviera Maya
Getting there
Car recommended
Grade: 37 out of 100
37
10 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
18273Reviews4101Q+A100Room tips
Reviews
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You need to have paper menus. Not everyone has their phone when they are on vacation. Dora has been very helpful. Dora helped us understand the resort. This is our second time at the resort and I have been a little disappointed in the food quality. French restaurant was very good.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Need paper menus
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
We took our first trip to Valentin Imperial Riviera Maya from Sunday, June 5-Friday, June 9, 2023 after six trips to Excellence properties. We love Excellence and has always been phenomenal but on this trip, we took our 18 year-old son and his girlfriend to celebrate their high school graduation so we chose Valentin for its more lively vibe that is still not a huge “party resort”. We arrived in Cancun at about 11:45 a.m. Getting off the plane and through customs and immigration took about 15 minutes. We used the e-gates since we are all over 18 and hold US passports and it was super quick and efficient. They were not in existence the last time we went to Cancun but the lines with the agents did not seem too much longer on that particular day. By the time we got through that area, our luggage was already out and off the bag carrousel. We exited the airport to find our transportation with Kalido. If you have never been to Cancun, do not talk to anyone until you are among the transfer companies. People will try to sell you timeshares and get you in their taxis but if you ignore them, you’re fine. We found our driver, Rafael, with Kalido and off we went. If you need a transfer service, I very much recommend Kalido. They are organized, extremely professional, and very nice. The drive to Valentin took about 25 minutes and when we pulled up, it was clear Valentin was a nice resort. Even its entrance is stunning. Since we were pretty early, we checked in with Phoebe and she told us that we were able to get the room types we had requested (two beds in each, and next-door rooms) but our rooms were not ready so we had a drink at the martini bar and then we went to lunch at their buffet. The lunch buffet truly has something for everyone and if you like dessert, they probably have about 20 different things on it just for you. When our rooms were ready, we were taken by golf cart to them by Kevin, who gave us a lowdown of the resort. We had rooms 5111 and 5112, on the ground floor. The rooms were very nice and we were happy with the closed concept of the restrooms since I was stying with my son’s girlfriend and my son was staying with his dad. Our rooms overlooked the grounds and we could not really sit on the patios because of the mosquitoes. We had been to Cancun 5 times previously and have never used the insect repellent we brought but we were glad to have it this time. Three of the four of us were bitten all over but my husband did not have a single bite. The resort had a lot of vegetation and wildlife (coatis and iguanas are everywhere) and it is truly beautiful. After we checked in, we were off to the foam party that they have every Sunday at 3. It was a lot of fun and I am glad we arrived in time for it. The Go Team is truly great; they work really hard to get the guests involved and excited. They had a mechanical bull on Monday, chair basketball, pool volleyball, music trivia, a “magic carpet” race, aqua cycling, and many other activities. We spent our days at the main pool where we were very well taken care of by Miguel. He is a terrific employee for Valentin but he is also just a wonderful person. The drinks around the pool are outstanding and they did not seem watered down at all. If you want premium liquor, just ask. The pool has food available as well so you can order lunch or snacks. Everything we had off the menu was good. Just be careful when you are eating, as the coatis and iguanas are definitely drawn to the food. We did not feed them so they didn’t bother us too much. If you like to have shade, plan to arrive at the pool early. That was not a problem for me at all this trip since I naturally get up early. I did not want to wake my son’s girlfriend and since I could not sit on the patio due to the mosquitos, I would order room service coffee and head to the pool area to read and then I would head to the beach for a little while to watch the sunrise. I was able to get under the palapas at the pool every day but they were all occupied by probably 7:30 or so. If you are OK with chairs in the sun, you could wait longer but those were mostly claimed by about 9. I can’t comment about the beach during the day because we only did pool. The main pool is lively but if you want more tranquility, there is the golden pool as well as a silver pool. The silver pool in particular looked to have spots available any time, if you don’t want to play the towel game in the morning. The food at Valentin was really good and we had no complaints with any of it. We did the buffet most mornings but did try the huevos rancheros and divorced eggs at Mar y Tierra. Both were delicious but the buffet was best for us since we have different types of eaters and everyone could find something they liked. For lunch, we again went to the buffet most of the time and were happy with that. The buffet also has snacks later in the day and we went one day for some nachos and they were terrific. The servers at the buffet are extremely kind and hardworking. Jorge remembered our names from the first day and we would request him but we also really liked Yair and Isaac. For dinner, we had l’Alsace twice (the filet, onion soup, and crème brûlée were our favorites). Luis was our server and he is awesome. We went to la Hacienda once. The chips and guacamole/pico there are good and I loved the mushroom crêpes as well as the enmoladas. My husband had the ribeye and he liked it. We had Martin as a server and he was excellent. L’Olivo and being served by José was terrific. The mushroom risotto was my favorite and my son and his girlfriend really liked the fettuccini Alfredo. Mar y Tierra was probably our least favorite but it was still good. I really liked the vegetable cream soup there. Each night, we visited Don Miguel where the drinks are not only delicious, many are a show in their presentation. I really liked the Imperial martini and the blackberry martini. The flaming coffee was really neat to watch them to prepare but it took several minutes and I could not help but wonder how much the employees hate making that. They have live music and on our last night, they had a trio of men singing who were incredible to watch. The shows at Valentin that we watched were entertaining. We watched the Micheal Jackson show but did not love it. The performers were good but a lot of the music was remixed and it just didn’t draw us in too much. The burlesque show and fire show were more fun to watch but the best one we saw was the magic show by far. After the show, we would hit the churro cart for me and the rest of the group would get ice cream at Café Sisal. The man working the churro cart is really nice and the churros are yummy. The housekeeping was good during the day but the turndown service for us was sporadic. Normally, that would not be a problem, but at Valentin, they do not have towel huts around the pool so you only get the ones in your room and they exchange them during turndown but a couple of nights, no one came. Not a huge deal; I just asked housekeeping or the concierge the next day for fresh ones but it would have been easier if they has the huts so we would grab them as we needed them. It was also hard to have dry towels throughout the day with how they do it. At Valentin, you can upgrade to their privé package for about $75 a person per day for perks like liquor in room, a reserved Bali bed, dinner reservations, and lobster. We did not do it and I can’t see ever doing it. If you want a drink in your room, you can ask a bartender to make your drink in your cup (we always travel with insulated tumblers). They do have beer in your mini fridge as well. For dinner, we did have to wait a couple times so we went to Don Miguel while we waited so we were OK not having reservations and like I said, I get up early so I was always able to get the spot I wanted around the pool. On departure day, they arrived with a golf cart promptly at the time we requested and took us to reception. Kalido was on time to take us back and this time, Rene was our driver. He was extremely funny and a great guy to chat with, Our trip to VIM was absolute perfection and I cannot wait to come back. If you are thinking of going, do yourself a favor and book. You will not regret it!…
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
18 Helpful votes
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded Jun 12, 2023
Dear New Valenthusiast, We truly thank you for the kind comments you have shared about your first experience at your recent stay at Valentin Imperial Riviera Maya hoping it will not be your only one. Thank you kindly for taking the time to share with great detail your stay for others to read and have the need to come visit us as well We will be happy to welcome you in your next visit hoping it takes place soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very upset that we cant make dinner reservations in advance for a party of 6. Finally got someone to help us. Dora at the pool was very informative about the resort.No reservations accepted for a party of 6 in advance. Went to the French restaurant, food was great, very very nice.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Paper menu please
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff was excellent! The Housekeeping and Turndown attendants were great. Special thanks the exceptional staff at the Golden Pool; Manuel our "bar guy"; Susanna our massage therapist; Claudio and Wilberth at the main pool and of course Dora our Customer Service Rep Extraordinaire! Restaurants did not disappoint. Anahi at the Italian outlet was excellent as was the hostess at the Ginger. Anahi #2 was our server at the Indonesian outlet and was exceptional. Golden Suites were recently renovated and are lovely. The housekeeping and turndown staff did an amazing job! Our only complaint was with the minibar attendants. Two days we did not receive service and two days our requests were ignored or forgotten. This area needs attention. Overall, we had a wonderful 10 day stay. (11/20 to 11/30) Thank you!…
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort had it all! The staff and service were great! Too many names to call out but Sonya at the golden pool kept us plenty hydrated. Also, Dora is someone you should ask for right away! We loved her!
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I really enjoyed our time here. Golden Pool staff is out of this world. Beach is beautiful as is the entire resort. Make sure to say hi to Dora while you are there. Also, check out Kevin the iguana.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Just returned from a 2 week break at the Valentin. Our first visit was back in 2017 and we very rarely return to the same resort but we felt we needed to go back after the great time we had first time around. We are glad we did, the hotel is still superb, wonderful beach and great food. The staff were very good, maybe a little under-staffed in the restaurants at times (probably a hangover from Covid) but nothing to really worry about. Aaron at the Sunset bar at the quiet beach deserves mentioning, great service. Over all I would highly recommend the Valentin if you want a super holiday in Mexico.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Take plenty of Dollar bills for tips
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Guest, Thank you for your return visit to Valentin! We're delighted that your experience was superb, with a wonderful beach, great food, and commendable staff. Your feedback on restaurant staffing is noted, and we appreciate your understanding. Aaron will be thrilled with your recognition for his great service. We're grateful for your recommendation and look forward to welcoming you back for another superb holiday in Mexico!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service- for us Prive' is worth the extra cost. My husband & I choose to do Prive' at this resort for many reasons, but most importantly due to not wanting to play the "towel game". Chair saving is not enforced well here, so Prive' ensures us a cabana, allows us to know we will have a cabana with our name on it! Abner, the main pool concierge , along with Shamir & Marcos, these guys are the best! They'll take care of you whether it is for dinner reservations , cabana spots on beach or pool, they'll even help set up spa appointments! The lobster is an added perk of Prive' and the private check in, the bottles of alcohol are an added bonus! We chose to not utilize the reservations with this visit, as we were fine to put our name down at restaurants , get a buzzer and enjoy the ambience. There often there wasn't a wait, and if there was one, it was maybe 25 minutes at most. This was our 4th visit here at VIM, and probably one of our favorites. Each visit gets better and better. There are many employees that made our visit memorable: Mar tar lunch Albino pizza maker!! Pool concierge- shamir Abner Marcos Pool server Lilliana Beach bar- Mandril Pool bar- Sonia Sonia special Ebner- orange crush Wine guy Christian Indian- Anahi Spa. Yuri Mar Tar lunch. Gabino La Hacienda- omar server DonJulio -Melissa server Beach service- Jema Alejandro Antonio Ginger- juan Indian- elsey Italian Victoriano& Reyes All of the above employees went above & beyond! we look forward to returning, as we have already booked our next trip! …
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Prive is worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Hello there! Thank you immensely for sharing your incredible Prive' experience at our resort! We're thrilled that this exclusive service offered you peace of mind. We're elated that your fourth visit was one of your favorites, and it's truly humbling to hear that each stay surpasses the last. Your list of memorable employees is appreciated, and we'll make sure they receive the recognition they deserve for going above and beyond. We're excited to welcome you back for your next trip and create more unforgettable moments together! Thank you for choosing Valentin again. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just home from our 4th trip to VIRM. Still love everything about this place - our second home! Another fabulous stay in a Golden Superior suite by the lazy river. Staff here are wonderful and so hard-working. Diaritza at Le Marche… your beautiful smile and wicked sense of humour were a great start to every day. Building 7 concierge, Dulce, helped us with a tricky question. And we really appreciated our Argentinian ‘Lamborghini’ driver, Matias! Special thanks to nuestro vecino Sonia at the Sun bar, and familia excelente: Miguel, Isela, Alejandra y Pedro. Miss you already! We really missed getting to visit L’Alsace - the French restaurant - on this visit (it was closed for renovations), but enjoyed the new look and menu at L’Olivo. Food was good at all the restaurants, though some days were better than others. The beach, grounds, gardens and fountains are beautiful, as always. Entertainment was good. There is something here for everyone. We enjoyed the fire show, the burlesque show and the circus. Isabel on the GO team did a great job as maestra at the Spanish lessons, too! So glad to see the resort has continued to maintain its high standards, especially post-COVID. We did miss the vendors though and hope they will return to host a market day again soon. Already looking forward to trip #5!…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Valenthusiast, Thank you so much for your continuous trust in VIRM as your go-to resort in Mexico! We're thrilled to hear about your fourth delightful stay and that our Golden Superior suite by the lazy river once again provided you with an exceptional experience. Maintaining high standards, especially post-COVID, is crucial for us, and we're glad this effort has been noticed and appreciated. We share your sentiments about the vendors, and we're actively working to bring back the market day soon for everyone's enjoyment.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first time there: BEAUTIFUL setting, resort, restaurant, STAFF very accommodating, helpful everyday, room was kept spotless by housekeeping,restaurants (foods amazing) bars, (bar staff) always friendly, helpful, - pool staff ALWAYS accommodating as well as the food areas,truck food aka "poolbum"was EXCEPTIONAL / waitresses,waiters,bartenders***** - then meeting up with Dora Ingles having a good chat with her about the property and going over the many GREAT features of the property +services - she was very courteous,polite, knowledgeable and a pleasure to chat and has a FANTASTIC personality and takes Pride in her job Very Much - in closing "WE WILL be BACK" at ValentinImperialMayanRiveria in the near future - Thx You again to EVERYONE who made are Vacation stay "memorable" thxs again for the (5 Star) care, treatment, memories - Thanks Doug H.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$421 - $754 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Jungala Aqua Experience (0.7 miles).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Havana Moon.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Valentin Imperial Riviera Maya located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Secreto.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.