Valentin Imperial Riviera Maya
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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3 people have started booking this hotel
$739
Free cancellation until 07/09/22
$739
Free cancellation until 07/09/22
$739
$308
Official Site$381
travelup.com$696
Hotels.com$739
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Valentin Imperial Riviera Maya
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
4.6
Cleanliness
4.7
Service
4.7
Value
4.5
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.
Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.
Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!
Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Location
Full view
42Car recommended
Grade: 42 out of 100
22Restaurantswithin 5 miles
4Attractionswithin 5 miles
Contact
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee all Playa del Secreto rental cars
16575Reviews3943Q+A100Room tips
Reviews
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Popular mentions
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Most Recent
We’ve had an awesome time here! The food has been awesome, the staff has been friendly especially DORA the explorer! If it wasn’t for her friendliness and great vibes our vacation wouldn’t have been as awesome! Thank you Dora! And also shoutout to Vicki by the pool and Victor at building 7
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled as a couple
Helpful
We had the best time here. Upon checking in and visiting our room, we took a stroll and were immediately welcomed by Dora who made our trip. She was so energetic, lively and friendly. She made us laugh a lot til our face hurt and every day we stayed she continued the same energy and came to say hi. We also had an amazing time with the other staff taking care of the daily entertainment/workout activities like Pepe, Jessica, Brian, and Zyanya. The yoga in the morning is refreshing especially under the gym hut where they have fans and Zyanya leads with relaxing music. I also love the aqua bike class and zumba, the staff always brings the energy to the class. All the restaurants are delsih and the MJ show especially was also to die for! Thank you to all the staff who made our trip amazing <3…
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Date of stay: June 2022Trip type: Traveled with friends
Helpful
Beautiful resort, great restaurants and daily entertainment shows and spa. Dora is personable, friendly and really brightens everyone’s mood—she has great energy and made my trip more enjoyable. Recommend it!
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Date of stay: July 2022Trip type: Traveled with friends
Helpful
This is about my 6th time at the resort. From the food to the people to the activities, overall great. I would just suggest that for the main pool area, to have more beds under the shade. The best part of my stay was DORA!!! friendly, helpful, accommodating overall lovely!!!
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Date of stay: July 2022Trip type: Traveled with friends
Room Tip: Watch out for the mosquitoes and be prepared
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The resort is amazing.... 5 Star for sure. This was our 3rd trip to VIRM and we most likely will not go anywhere else in Mexico. Rooms are a great size no matter which one you choose. Food is remarkable, especially for an all-inclusive resort. But truly what makes our trips over the top is the staff. From the minute you set foot at the Bell Captain as you arrive (best feeling ever) until you return there upon your departure (saddest day) you are greeted and served with smiles and service. Even the grounds keepers and maintenance staff smile and greet you every time! Let me introduce you to a few of our special friends. Jorge Cornelio at La Marche. We met him on our first trip and always ask for him. He is the most attentive service person you will ever meet. You have to ask for him! He is full of energy, always has a smile on his face, sings and loves his work. If you don't ask for him (and these others) you will miss out! Then there is Jose Ramone at l’Olivio (ask for Choco!). Like Jorge, this man exudes excitement and customer service! At Ginger, ask for Nalleli. She is a sweet heart and brings life to the dinner table. Another great server at Ginger is Vianny. She is super efficient and very attentive towards making your dining experience a wonderful one. When you eat at Taman Sari, the Polynesian restaurant, be sure and ask for Fabiola. What an amazing woman. She is warm, friendly, and ready to serve you in many ways. Her 13 years of experience there shows so well. Our concierge in building 5 was Florabet. What a cheerful and warm lady. We greeted each other all day and had some nice conversations. She was more than willing to attend to our needs and answer any and all of our questions. The bartender at Ginger was the best at the resort. His name is Diego. There are so many others we could mention, but these 3 have always brought a smile to our faces and served us with their amazingness. As for what drew us there originally to VIRM. Our best friends went there 13 times! Several of our other friends have been multiple times. Their experiences (and the fact we trust their evals) made it a no-brainer to go. We have never been disappointed even for 1 second. The beaches are great, even when the seaweed is slopping to shore. The man that drives the seaweed tractor is always ready to "pick it up" if needed. The huts for us "non-privilege: guests are fine. The servers on the beach are always less than 10 minutes on their rounds no matter how far down the beach you are. The pools are super nice. If you like the "loud crowd" the main pool is for you. Food trucks, pool games, 2 swim up bars and mucho people.... go for it. We go for the peace and quiet and to get away so when we go to the pool we go to the Golden Pool/Lazy River. It has a pool bar, servers always ready to get what you want, and you can order snacks. Did I mention Yolanda?! This lady has been there quite a while and even though there are thousands a guests that come and go each year, she recognizes us every time. My wife and I aren't quite sure what all she does but she is literally everywhere always busy, but not too busy to smile, say Hola, and ask if we need anything. I could go on and on about our amazing experiences at VIRM.... suffice it to say that as long as we can save our nickels each month..... this will be, as the staff says each time we arrive "Welcome Home".…
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Book well in advance. Research which room and location best fits for your needs. All the rooms...
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Valenthusiast, Thank you kindly for taking the time to write such an amazing and well detailed review on this platform, not only for us but also for other many future travelers; we are sure that your tips will help them. We feel so proud of our amazing staff, thank you so much for naming all of those who created an amazing impact in your trip. We look forward to welcoming you back at home Valentin Imperial Riviera Maya
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It was fantastic!. We have been to VIM 5 times and it is great every time! We have asked other guest if they have been before and some have been numerous times also. While making the drink “rounds” in the fantastic large figure eight shaped pool, we found a couple that had been to VIM 13 times, but there are some that probably have been more than. Every person we talked to, that said they had tried other places, said this was the best adults, all-inclusive resort they had ever been to. The great majority of the other guest are easy to talk to and want have fun and relax like you do. The grounds are beautiful and has kind of a tropical feel. If you want to walk to places you can to that or you can call for a golf cart ride. We have taken the bike tour before and it gives you a good view of the resort. We stay in building 5, but sometimes 4, because they are close to the beach as well the large pool with a lot of activity, and of course two swim up bars. If you like the more quiet type of vacation, they have swim-up rooms / buildings by a lazy river, that is relaxing. There are also some beach front buildings to choose from. The best thing about the resort is the staff. Everyone from housekeeping to the management is hard working, kind, and strives from the moment you get there to meet your needs and requests so you can concentrate on being on vacation! There are some vendors on site that offer off-site excursions and on-site water sports, like jet skiing. They have a photographer on-site you can set something up with. VIM is also able to accommodate weddings. There is a good sized pool for those that get the “Privileged Packaged”. It is separated from the large pool with some hedges so it is not as noisy, but you can still hear the music from the larger pool. We usually hang-out in the large figure eight shaped pool and go from end to end on our blue mat, and of course stop at the two swim up bars to get our drink mugs refilled, take a shot of something such as 1921 Tequila (yummy), get a “drink of the day” and of course a bottle of water . The large figure eight shaped pool has one end that is a little quieter, if you just want to just float on the mat or sit in a lounge chair and nap. The bartenders at VIM are great….just like their drinks. Since we hung out at the large pool so much we obtained most of our pool drinks from the quieter end of the pool from Veronica “V”, Uder and Alejandro and were never disappointed with what they provided. The beach is beautiful and you can swim in it if you go to the left after leaving the board walk. It is about 800 ft from the large, figure eight shaped pool. There are no other resorts that use the same beach area. There are cabana type structures with lounge chairs and the waiters walk up and down the beach to see if you need anything. There is a large variety of food and restaurants to choose from as well as good menu for room service. They have buffets as well as themed restaurants such as French, Italian, Mexican and Thia. The only one you need reservations for is the Hibachi but it is fun if you are able to do it. The activities “GO” Team does a great job running the fun activities at the large pool, such as the foam party, water exercises, bull riding and tequila tasting. The GO Team also facilitates the great nightly shows such as Michael Jackson, Circus and Mexican, in the auditorium, as well as the fire show by the main fountain. After the shows there is usually live music every night until about 11:00 from the “Valentin Imperial Band” that people dance to. I wish I could remember all their names but the present GO Team are made up of great people such as Isaac and Jessica and always make you feel welcome. There is one special person that use to lead the GO Team when we first started going to VIM. Her name is Dora. She now has a position in / or called “Guest Experience Services” which partly entails her walking around and making sure guests are enjoying the resort. We had not been to VIM for a while because of Covid and health issues, and had not seen her in 5-6 years, but when we saw her in the week of 21-28June22 she recognized us right away, and made our group feel at home. It is people like Dora that makes VIM a special place you should try. …
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Valenthusiast; We are so happy that you know that you were able to come back home. Thank you for such review, for mentioning the names of our incredible staff, for providing so well and detailed information that we know it will help for sure many other travelers on their way to become a Valenthusiast like you. All of our amazing Valenthusiasts once had 3 or 4 visits, and we feel so proud. Soon you will also have 2 digits on your visit counting. We look forward to welcoming you back soon here at your home away from home.
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ABSOLUTELY AMAZING!! The food, the drinks, the service, the views - everything is amazing. The staff is so helpful. Dora and her team do everything they can to make sure you have a smile on your face at all times! Find Angel at the pool swim up bar, he makes the best cheesecake shots!
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with friends
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, On behalf of the entire team Valentin Imperial Riviera Maya, we want to thank you for your kind review. Looking forward to welcoming you back very soon!
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We’ve just returned home from our second stay at the Valentin. After our first stay we agreed we had to go back. After this stay we agreed this would be a yearly visit. It is legitimately one of the best resorts we’ve been to. The rooms, food, activities, service & staff are beyond amazing. If you by chance meet DORA while you are there she (as well as the other staff) will make sure you are having the time of your life. These people became family and their resort feels like home. Book and enjoy🤗
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 2 days ago
Dear New Valenthusiast, On behalf of the entire team Valentin Imperial Riviera Maya, we want to thank you for your kind review. It fills us with joy knowing you enjoyed not only the property but that our great staff made your stay one to remember. Looking forward to welcoming you back very soon!
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This was our second time at the Valentin Imperial Riviera Maya, and this resort never disappoints. We were there 5 years ago for our honeymoon, and decided to go back to celebrate our 5th year wedding anniversary, and bring along friends this time. It was such an amazing trip, between the great service, awesome drinks, delightful food, and fun entertainment, we had a blast. Our beach concierge, Francisco, was the sweetest most helpful guy. Robert and David, bartenders on the beach, were so much fun and were always on top of our drinks any making sure we had everything we needed. We spent breakfast with our favorite waiter, Luis, who was great as well. All of the staff were helpful and friendly, the grounds are so beautiful, the service is impeccable, and the entertainment was so much fun. We loved the shows, the band, the DJ, and especially the cello player at the French restaurant. We can't wait to go back again hopefully soon!…
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 2 days ago
Dear Valenthusiast, We are joyful to know you had a fantastic holiday with us, thank you for letting us know trough this media and for naming those who made your stay even better, you make us feel so proud of them! We are ready to see you back home at VIRM.
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I have to start off with the fact that the pictures don't do this place justice. The grounds are beautiful and peaceful. The staff aren't the standard "nice" you get at other places, they really treat you like dear close friends. Shout out to Dora btw, love you girl! There are tons of fun things to do and see if you get an itch to do so. Also, there are plenty of places to lounge and chill either in the pool by the bar making new friends or out on the beach under an umbrella enjoying a book and the ocean breeze. This was my second time there and I will be returning.
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Date of stay: May 2022
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 3 days ago
Dear Valenthusiast, Thank you for letting us know how great your recent stay was and for sharing it with us and all future Valenthusiasts as well. We hope to see you back soon!
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PRICE RANGE
$326 - $525 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Aqua Nick (2.1 miles), Cirque du Soleil Joyà (1.0 miles), and Jungala Aqua Experience (0.7 miles).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Valentin Imperial Riviera Maya located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Secreto.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.