This was our second time back to Valentin Imperial and it was even better than the first time! This trip was two couples and it couldn't have been more amazing. The food, the atmosphere, the weather, the people were all spectacular. Elsi took the best care of us at every breakfast and lunch, learning our names and getting to know us. When she wouldn't be there for her day off, she made sure our care continued to be excellent with Juan. It truly felt like being home. The turn down service in the room is amazing, water and chocolate every night. Room service was always faster than the estimated time. I highly recommend the ham and cheese flakies, the natural quesadillas, the monte cristo sandwiches and the steak at ALL the restaurants. The themed food was amazing. We always had late dinners so we didn't see the shows but the music was amazing. We've told everyone we know if you're going to spend money to go to Mexico, go to the Valentin Imperial... where service is king. :)…
This is our 3rd visit to the Valentin. It was our 30th anniversary and I wanted to make it special so I couldn't think of a better place! From the moment we arrived to the moment we left, our stay could not have been any better. I planned a surprise for my wife and flew my two grown children down to surprise her. The staff at every level could not have been any more accommodating, respectful and friendly. From the bell hops at check in to the room service to the entertainment staff, (Julian and Daniel) the bartenders (Veronica, Sonia, Juan, Michelle, Joel,Sergio, Roberto and all the others) The waiters at the restaurant,(Melina and the others) Fransico and the other concierge, The managers at the restaurants, Ramon, Armando, Juan Luis, Edgar,Yolanda and Angel) Office Managment, (Joselio and Miguel and all the front office staff) I know I didn't mention everyone as there were so many others the list would be too long, but thank you! Every worker made us feel that they were there for us and do whatever they could to make our trip special. However, they made every other person feel the same way, it wasn't just for me and my family that they went out of their way for. The staff would say things like" it is my pleasure, thank you, is there anything else I can do for you etc etc. The grounds were immaculate, the housekeeping did a tremendous job, the shows were excellent, entertainment at the pool was great. The Imperial band ( just awesome) I could have listened to them every night. DJ Jerry as well as the other nightly acts were excellent. Everyone just works so hard to ensure your stay is everything you could expect and then some. The restaurants and food are incredible. The bartenders do a great job serving so many delicious cocktails and serving so many people quickly. Every small detail is thought out and handled in a way that I have never been treated before. I feel sorry for people that never get to experience it for themselves. We plan on visiting again and hopefully can make it a yearly trip. The first time we went with a large group, this time was just my family and 2 dear friends. Although different either way, they were both fantastic trips. I would highly recommend the Valentin. Thank you, thank you, thank you for making our 30th anniversary so special!…
We did not know what to expect upon booking a visit to Mexico. We got an amazing deal on Expedia for a room for 2; 5 nights, airfare included plus ALL-Inclusive. We were amazed by ever single part of Valentin Imperial and the experience they provided us. We got a Junior Double Suite, that was graciously upgraded to a King upon request at no charge, all with a complimentary glass of champagne upon arrival. From there we had absolutely no complaints from the cleanliness of the room, to the quality of the food ( we tried 5 of the 7 restaurants, all good, do yourself a favor and go to the FRENCH), the cleanliness and temperature of the pool. room service, staff & more ! Although this was only our first time, and it may be subjective, I suggest this Resort for ANYONE. 100% worth every penny, 100% satisfied.…
Awesome place! It was beautiful and and the food was amazing. A few thoughts for people going for the first time. 1. Bring your own inflatable pool float. They will blow it up for your. If will save you the hassle of having to get a pool float each day. 2. Go early to the pool to get a good seat. If you show up after 9am, you won't get a good seat. The best seats are gone by 815. Just put your towel on a chair and you are all set. 3. Bring your own mug for your drinks. All of the regulars bring their own travel mugs for their beverages. 4. Go to dinner before 730 if you don't want to wait. If you go early, there are no lines. The best restaurants are 1. Indonesian 2. French 3. Steakhouse. If you show up to dinner at 745, there is a decent chance you will have to wait. 5. Stay in building #2 or #5 if you want to be in the middle of the action. Stay in buildings 6-12 if you want peace and quiet. Just a quick note - It is a longer walk to buildings 8, 9, and 10. 6. If you want hibachi, talk to your concierge right at 9am. The seats will be filled up by 9:05am 7. The ocean is often filled with seaweed. A lot of seaweed. The hotel does the best that it can to deal with it, but there is just too much. We spent our days mostly by the pool. 8. The martini bar is the best bar. Fun place! 9. If you don't stay long enough to get a free transfer from the hotel, then use USA Transfers. They are great!…
We were a group of 6 (3 couples) ans we had an amazing time. Thank you Rodolfo & Luis at La Hacienda and Le Marché and Benito at the Snack Bar by the pool. All the staff at the Valentin provided an awesome service but these individuas were stood out with an outstanding service. Our short getaway will be unforgettable and we will return to your amazing resort!! …
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