Valentin Imperial Riviera Maya

Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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Location
4.7
Cleanliness
4.7
Service
4.7
Value
4.5

Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.

Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.

Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!

Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.

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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish

Location

36Car recommended
Grade: 36 out of 100
24Restaurantswithin 5 miles
4Attractionswithin 5 miles
17961Reviews4072Q+A100Room tips
Traveler rating
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Britnee H wrote a review Aug 6
6 contributions
+1
We visited VIM in 2022 and loved it so much we came back in August 2023! What sets this resort apart is the service your receive from the amazing staff! Every person we encountered was kind, enthusiastic, and eager to make your experience a great one! Although everyone was great, three stood out as exceptional: Raul with the Go Team made each of the volleyball games fun for our spouses. He used the down time between games to teach us different words in Spanish. He was friendly and always called out to us across the resort to make our group feel special! Jorge at the Iguana Pool Bum food truck and buffet breakfast was basically part of our group by the time we were leaving! We chose lunch based on where he was serving for the day! He is friendly and kind and hilarious! We loved getting to know him and appreciated hearing about his family. We will definitely seek him out next year! Manuel who served us pool side from the Air Bar! We enjoyed service from Manuel on the day of our departure. He made our last day the best! He was quick with his service and knew to keep the good stuff coming! We loved him and really felt like royalty on our last day thanks to him! We will definitely look for him next year as well! Churros were a must every night! And coffee from Sisal every morning and afternoon! We were so lucky to be there on opening night of the sport bar renovation and WOW! Drinks were wonderful and AC was bumpin’! Can’t go wrong with VIM! We’ll see you in 2024!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ain1974 wrote a review Jun 2023
Cincinnati, Ohio8 contributions9 helpful votes
+1
Hotel's Favorite
We took our first trip to Valentin Imperial Riviera Maya from Sunday, June 5-Friday, June 9, 2023 after six trips to Excellence properties. We love Excellence and has always been phenomenal but on this trip, we took our 18 year-old son and his girlfriend to celebrate their high school graduation so we chose Valentin for its more lively vibe that is still not a huge “party resort”. We arrived in Cancun at about 11:45 a.m. Getting off the plane and through customs and immigration took about 15 minutes. We used the e-gates since we are all over 18 and hold US passports and it was super quick and efficient. They were not in existence the last time we went to Cancun but the lines with the agents did not seem too much longer on that particular day. By the time we got through that area, our luggage was already out and off the bag carrousel. We exited the airport to find our transportation with Kalido. If you have never been to Cancun, do not talk to anyone until you are among the transfer companies. People will try to sell you timeshares and get you in their taxis but if you ignore them, you’re fine. We found our driver, Rafael, with Kalido and off we went. If you need a transfer service, I very much recommend Kalido. They are organized, extremely professional, and very nice. The drive to Valentin took about 25 minutes and when we pulled up, it was clear Valentin was a nice resort. Even its entrance is stunning. Since we were pretty early, we checked in with Phoebe and she told us that we were able to get the room types we had requested (two beds in each, and next-door rooms) but our rooms were not ready so we had a drink at the martini bar and then we went to lunch at their buffet. The lunch buffet truly has something for everyone and if you like dessert, they probably have about 20 different things on it just for you. When our rooms were ready, we were taken by golf cart to them by Kevin, who gave us a lowdown of the resort. We had rooms 5111 and 5112, on the ground floor. The rooms were very nice and we were happy with the closed concept of the restrooms since I was stying with my son’s girlfriend and my son was staying with his dad. Our rooms overlooked the grounds and we could not really sit on the patios because of the mosquitoes. We had been to Cancun 5 times previously and have never used the insect repellent we brought but we were glad to have it this time. Three of the four of us were bitten all over but my husband did not have a single bite. The resort had a lot of vegetation and wildlife (coatis and iguanas are everywhere) and it is truly beautiful. After we checked in, we were off to the foam party that they have every Sunday at 3. It was a lot of fun and I am glad we arrived in time for it. The Go Team is truly great; they work really hard to get the guests involved and excited. They had a mechanical bull on Monday, chair basketball, pool volleyball, music trivia, a “magic carpet” race, aqua cycling, and many other activities. We spent our days at the main pool where we were very well taken care of by Miguel. He is a terrific employee for Valentin but he is also just a wonderful person. The drinks around the pool are outstanding and they did not seem watered down at all. If you want premium liquor, just ask. The pool has food available as well so you can order lunch or snacks. Everything we had off the menu was good. Just be careful when you are eating, as the coatis and iguanas are definitely drawn to the food. We did not feed them so they didn’t bother us too much. If you like to have shade, plan to arrive at the pool early. That was not a problem for me at all this trip since I naturally get up early. I did not want to wake my son’s girlfriend and since I could not sit on the patio due to the mosquitos, I would order room service coffee and head to the pool area to read and then I would head to the beach for a little while to watch the sunrise. I was able to get under the palapas at the pool every day but they were all occupied by probably 7:30 or so. If you are OK with chairs in the sun, you could wait longer but those were mostly claimed by about 9. I can’t comment about the beach during the day because we only did pool. The main pool is lively but if you want more tranquility, there is the golden pool as well as a silver pool. The silver pool in particular looked to have spots available any time, if you don’t want to play the towel game in the morning. The food at Valentin was really good and we had no complaints with any of it. We did the buffet most mornings but did try the huevos rancheros and divorced eggs at Mar y Tierra. Both were delicious but the buffet was best for us since we have different types of eaters and everyone could find something they liked. For lunch, we again went to the buffet most of the time and were happy with that. The buffet also has snacks later in the day and we went one day for some nachos and they were terrific. The servers at the buffet are extremely kind and hardworking. Jorge remembered our names from the first day and we would request him but we also really liked Yair and Isaac. For dinner, we had l’Alsace twice (the filet, onion soup, and crème brûlée were our favorites). Luis was our server and he is awesome. We went to la Hacienda once. The chips and guacamole/pico there are good and I loved the mushroom crêpes as well as the enmoladas. My husband had the ribeye and he liked it. We had Martin as a server and he was excellent. L’Olivo and being served by José was terrific. The mushroom risotto was my favorite and my son and his girlfriend really liked the fettuccini Alfredo. Mar y Tierra was probably our least favorite but it was still good. I really liked the vegetable cream soup there. Each night, we visited Don Miguel where the drinks are not only delicious, many are a show in their presentation. I really liked the Imperial martini and the blackberry martini. The flaming coffee was really neat to watch them to prepare but it took several minutes and I could not help but wonder how much the employees hate making that. They have live music and on our last night, they had a trio of men singing who were incredible to watch. The shows at Valentin that we watched were entertaining. We watched the Micheal Jackson show but did not love it. The performers were good but a lot of the music was remixed and it just didn’t draw us in too much. The burlesque show and fire show were more fun to watch but the best one we saw was the magic show by far. After the show, we would hit the churro cart for me and the rest of the group would get ice cream at Café Sisal. The man working the churro cart is really nice and the churros are yummy. The housekeeping was good during the day but the turndown service for us was sporadic. Normally, that would not be a problem, but at Valentin, they do not have towel huts around the pool so you only get the ones in your room and they exchange them during turndown but a couple of nights, no one came. Not a huge deal; I just asked housekeeping or the concierge the next day for fresh ones but it would have been easier if they has the huts so we would grab them as we needed them. It was also hard to have dry towels throughout the day with how they do it. At Valentin, you can upgrade to their privé package for about $75 a person per day for perks like liquor in room, a reserved Bali bed, dinner reservations, and lobster. We did not do it and I can’t see ever doing it. If you want a drink in your room, you can ask a bartender to make your drink in your cup (we always travel with insulated tumblers). They do have beer in your mini fridge as well. For dinner, we did have to wait a couple times so we went to Don Miguel while we waited so we were OK not having reservations and like I said, I get up early so I was always able to get the spot I wanted around the pool. On departure day, they arrived with a golf cart promptly at the time we requested and took us to reception. Kalido was on time to take us back and this time, Rene was our driver. He was extremely funny and a great guy to chat with, Our trip to VIM was absolute perfection and I cannot wait to come back. If you are thinking of going, do yourself a favor and book. You will not regret it!
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded Jun 12, 2023
Dear New Valenthusiast, We truly thank you for the kind comments you have shared about your first experience at your recent stay at Valentin Imperial Riviera Maya hoping it will not be your only one. Thank you kindly for taking the time to share with great detail your stay for others to read and have the need to come visit us as well We will be happy to welcome you in your next visit hoping it takes place soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martina H wrote a review Aug 4
3 contributions1 helpful vote
We absolutely loved our time at Valentin Imperial. This property is STUNNING! Keep in mind, it is huge. There is golf cart transportation available, and I highly recommend using it! Depending on where your room is located, it can be quite a journey to get where you are trying to go. The food was top notch- some of the best I’ve ever had at an all-inclusive!
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Date of stay: July 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 3 days ago
Dear Guest, Hello there! It sounds like you had an amazing time at VIRM, and I'm thrilled to hear about your positive experience! The stunning resort and its vast property certainly seem to have left a lasting impression on you. Thank you for sharing your thoughts and recommendations on the resort. Your review will undoubtedly be valuable to others looking to plan their stay at Valentin Imperial. I hope you have the chance to revisit the resort or explore other wonderful destinations in the future. Happy travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joangares1 wrote a review Aug 2
Bensalem, Pennsylvania2 contributions
+1
Our magical paradise! We absolutely LOVE the Valentin! The staff cannot be more accommodating and attentive to you. They make you feel like family eveytime you are here. We celebrated my 50th Birthday together on this trip. We found our Dora again, which made us so happy! She made me feel special on my special day, bringing me cake and singing happy birthday to me with the bar staff! Food is outstanding! The food trucks at the main pool are superb. Manuel and Angeles made sure we were never without a drink. Alfonso, the bartender, amazing! It is nice to see that COVID did not change the atmosphere nor the Valentin staff. We saw many familiar faces from our previous trips here and they remember us everytime we return! Rooms and grounds are immaculate. It was unfortunate to see some younger patrons putting beer cans and trash in the bushes at night but the grounds staff is very diligent with maintaining the beauty of this resort. The service, the atmosphere, and the hospitality is why we always return and always recommend the Valentin to our friends! Until we see you again!!
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 5 days ago
Dear Guest, Thank you for sharing your wonderful experience at our magical paradise, the VIRM! We are delighted to hear that you had such a fantastic time and that our staff made your stay truly special. Our team takes great pride in providing exceptional service and ensuring that every guest feels like family. We truly value your loyalty and the fact that you continue to return to the Valentin and recommend us to your friends. We can't wait to welcome you back for another unforgettable experience. Until we see you again, take care and have magical days ahead!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nayeli S wrote a review Aug 1
1 contribution
This resort is one of the top resorts that we have ever been. The restaurants were delicious, the employees were outstanding. The rooms were beautiful & very welcoming. My husband & I wanted to celebrate our 25th anniversary relaxed & this resort did the job. I recommend 100%. The only down fall is the beach was closed due to too many seaweeds & rocks but that’s nature not the resorts fault. It was closed for guests security. If you ever decide to go, look for this amazing women named Dora, she is the go to person for anything you need. I wish I could name everyone who cared for us but they were all amazing.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 6 days ago
Dear Guest, We are very grateful with your comments and rating, and we feel very proud on having exceeded your expectations. Thank you for taking the time to share your experience and congratulations on your 25th anniversary! We look forward to welcoming soon at VIRM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joey M wrote a review Aug 1
1 contribution
Ok this place is the lap of luxury! So many helpful people I can’t even begin to name them all. Oscar my concierge, Roberto on of the fine dining servers. I did a bike ride with Isabella! I’m just going to come back naming more people. If you are considering this place, then let me help you out! Just come! It will be well worth it!
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Date of stay: July 2023
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 6 days ago
Dear Guest, Thank you for your glowing review! We're absolutely thrilled to hear that you consider our resort the best place in Mexico and that you had such a luxurious experience during your stay. It's wonderful to see your Valenthusiasm in recommending our resort to others. We truly appreciate your support and the fact that you believe it's well worth the visit. Thank you for choosing our resort as your destination in Mexico, and we can't wait to welcome you back again soon! If there's anything else you'd like to share or if you have any questions, feel free to reach out. Until then, take care and have an amazing day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
94_MJP wrote a review Aug 1
London, United Kingdom36 contributions22 helpful votes
Service excellent - the best service we’ve ever received and made my birthday one to remember Food outstanding - the best food we’ve ever eaten Staff friendly and attentive Rooms comfortable and spacious Location is great for seeing all the main attractions
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 1 week ago
Dear Guest, Thank you for your glowing review! We are thrilled to hear that your experience at our hotel was exceptional and that it has become the benchmark for all your future holidays. We hope to have you back soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sands1826 wrote a review Jul 2023
Germanton, North Carolina2 contributions1 helpful vote
This was our second trip to the VIM. Luis at La Marche, Daniel at Mar Tierr, Antonia with housekeeping building 5 all contributed to our amazing experience this trip. Last but not least, Dora went above and behind to enhance our guest experience while there. She is so good at her job as is all the staff at VIM. We will be back for trip number 3 asap!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 1 week ago
Dear Guest, Thank you for your kind review! We are thrilled to hear that your experience at our hotel was exceptional and that it has become the benchmark for all your future holidays. we hope to have you back for the third time soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John W wrote a review Jul 2023
1 contribution3 helpful votes
This is a beautiful resort spread out over a large area. Our group consisted of 12 people, several who had been here before and raved about the great service and experiences in previous visits. Unfortunately, things have apparently changed, and for the price of the resort it comes no where close to what it should be. We booked the Prive package which entitles you to certain benefits such as top shelf alcohols, cabana’s at the pool or beach amongst other perks. At $154USD a day per couple this is a total ripoff. You may or may not get your cabana, and there is no choice whether it is at the pool or the beach. Prive package or not, everyone has access to the same liquor, granted you do get 4 bottles of top shelf liquor in your room. Of course as a Prive guest, you have access to the Prive lounge which also has top shelf liquor, but there is absolutely nothing to do there…. Maybe that’s why it was always empty, except for check-in’s and complainers. If you do choose to go to this resort, save $154 a day and pickup a bottle of your favorite spirit at the airport and keep it in your room. The service, or lack there of was 2 star some days, and 4 stars other days. For what you pay to go here the service should be 5 star everyday. Housekeeping was questionable at best, some days they came, some days you had to call to find out why they didn’t come. Some days you got pool towels and some days you didn’t, some days you had pull down service in the evening but most days you didn’t. First time I have been to a resort where they tell you that you have to call room service to come pickup your dirty dishes that room service previously delivered…why doesn’t the housekeeper remove them from the room? The food was good, the servers were hit or miss, there was definitely no going the extra mile for the guest. Great Martini bar, unfortunately our group of eight had to wait 50 minutes for our drinks to be delivered, that was only after I asked to speak with the Manager and complained, the next night the service was great….a little more inconsistency. If I had paid $350 a night opposed to $700 a night this place would have been easier to swallow. As I said, it’s a beautiful resort, and some days were good, but unfortunately some were not good at all. Consider a different resort.
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Date of stay: July 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Emma3554746 wrote a review Jul 2023
1 contribution
Very very nice staff and very nice resort!! Dora was an excellent staff member that our whole group loved and enjoyed being around. Out group had the best time and all of expectations were met for all of us to have a great trip!!!
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Not the right property for you?
There are more places to choose from in the Playa del Secreto area.
PRICE RANGE
€322 - €477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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VALENTIN IMPERIAL RIVIERA MAYA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Aqua Nick (2.1 miles), Cirque du Soleil Joyà (1.0 miles), and Jungala Aqua Experience (0.7 miles).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Valentin Imperial Riviera Maya located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Secreto.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.