Valentin Imperial Riviera Maya
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Carretera Federal 307 Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$244
Free cancellation until 12/17/20
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$291
Free cancellation until 12/17/20
$311
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Panoramas (24) Dining (1979)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Valentin Imperial Riviera Maya
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.
Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.
Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!
Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Location
Full view
43Car recommended
Grade: 43 out of 100
11Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
Carretera Federal 307 Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
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15,337Reviews3,662Q+A100Room tips
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Popular mentions
Cancun Airport was much better this time and the private transport went like clock-work. Food quality was very good. We really like the resort offering for few choice of eating venues. The lack of buffets is ideal. All good as far as we were concerned
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Date of stay: October 2020
Helpful
This was our 5th trip to this beautiful place. Things were a bit different with the restrictions on occupancy and safety protocols but they did such an amazing job making things feel normal and still being safe. We felt safer there than we do at home by far. The staff are the kindest and hardest working people we have ever met. Lorenzo of the "Go Team" does an amazing job keeping everyone engaged in activities throughout the day, he is so much fun and makes even the simplest games/activities a complete blast. The food and service at the 6 restaurants is outstanding. They also have hibachi in the ginger restaurant that you need to make reservations for in the morning, it was also very good. Breakfast and lunch were great, we ate way too much because everything was so good and the selection was awesome. Naomi at the Le Marche restaurant was excellent for our breakfast and lunch meals. We always looked forward to seeing her, she was so kind and we had a great time visiting with her. Service around the pool bars was exceptional, almost too good, we could not finish a drink before the exceptional servers were back asking us if we wanted anything else, Elio was one our favorites, he was so kind and worked his butt off. We did a cooking class at one of the pool bars that was a lot of fun Arnulfo was the chef and the guy has some great knife skills! Plus he is so much fun and has such a kind spirit. Bottom line, everything and everyone is great here, don't hesitate to give this resort a try.…
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Date of stay: November 2020
Location
Cleanliness
Service
Helpful
Although a few things were different in the COVID era, our fourth trip to the Valentin was amazing as always. Have to say, check in and check out process have actually been stream-lined to limit contact and are much faster and simpler! Hope that stays after all this mess is over. Restaurants were terrific as always. Service was great all across the resort. Exceptional service provided by: Magdiel and Marisol around the pool; Jose at Mar Y Tierra for breakfast; Joel, Wilbert, Saul, Luis and (Fabulous) Fabiola at the restaurants. The resort took a bit of a hit from the hurricane about ten days prior to our arrival. Some of the garden areas and buildings were damaged and the beach really took a pounding. They worked amazingly hard and opened the beach the day before we arrived. It was amazing to see the difference the hurricane had caused! But, the palapas were back up and the beach was groomed and looked terrific. Entertainment was a little scaled back because of COVID, but Lorenzo, Alex, Felix and Jesus were terrific around the pool each day. Made the day time activities a lot of fun, even without beach volleyball and some of the other usual things. As for COVID, they did a great job sanitizing and making sure guests were constantly comfortable and staff was given an opportunity to remain safe but continue to work. Guests are given the choice of masks and some wore them, most didn't. Nice to be treated like adults and allowed to make our own decisions. Had one small hiccup with the room fan (making lots of noise). Made a call to the front desk and it was fixed within the hour. Only mention it to highlight the responsiveness of the staff when issues do arise. For a ten day trip, there's bound to be something that's not perfect, but the fact they strive to correct those issues so quickly and completely really make it perfect in my books. End of the day, this place is and will remain my "go-to" for the east coast of Mexico. Fourth trip and we're already planning on bringing a larger group again next year. Tan's fading already, but great memories still in tact. Thanks for another great vacation!…
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Review collected in partnership with this hotel
Date of stay: November 2020
1 Helpful vote
Helpful
Response from VALENTIN CS, General Manager at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, Thank you for choosing us as the hosts of your recent stay. It is really pleasant to hear that our original architecture and design, as well as our services, had such a positive impact on the overall enjoyment of your stay. We truly appreciate the time you invested not only in sharing your detailed experience, but also for taking the time to recognize each colleague that made your stay extra special. Rest assured we will share your kind comments with them all. It's great to know as well that you were able to enjoy the great majority of our culinary experiences. We will share your review with those involved in your service, whom I'm sure will be truly motivated by your words. We will be looking forward to being the hosts of your vacation once again. Should you require any assistance to plan your next vacation with us, do not hesitate to let us know. We are always available for you! Best regards,
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+1
In this weird year of Covid, we had to wait 9 months to return to the Valentin for our 24th visit. The Valentin Cares Program is outstanding. If you’re on the fence about going, just go! We felt safer here than at home in Illinois. They ensure your safety from the moment you arrive. The Bellmen take your bags and immediately sanitize them. Next, they have you walk up to have your body scanned for temperature and then a mat to wipe your feet. Miquel greeted us with a big smile and warm welcome upon arrival in the Privilege Lounge. Check in with Antonio was a breeze. Antonio is so friendly and always smiling (even through his mask). We were then taken to our room by Mario. Mario made sure to sanitize the cart before letting us get in. We love the Emeralds and were in Bldg 14 room 14202. All staff are wearing masks and face shields. I felt so bad for them, but know it was for our protection. They are constantly cleaning and sanitizing. Breakfast/Lunch: Upon arrival we were greeted by Noemi and Ruth, love her so much! She makes every moment special for our group. Currently they have an ala carte menu or you can choose the buffet. Jesus was our waiter at LeMarche. Such a great guy! When you walk into the buffet are there is a sanitizer station right there and you are requested to use it before grabbing a plate. There are many workers there to serve you food. The food selections have mostly stayed the same with the addition of the ala carte (I found to be quite good). We ate at Lemarche for breakfast every day and some lunches with Jesus and Fabio as our waiters. Special shout outs to Monserratt, Noemi, Jesus, Fabio and Luis! Lunch: We typically choose Mar Tierra for lunch. Loved being greeted by Monserratt and Mildred! Our main waiter for the week was Jose as we like to sit outside. He is truly a joy to see at the Valentin! We have many friends that work there and they all assisted with whatever we needed. Special shout outs to Monseratt, Noemi, Mildred, Jose, Jorge and Isidro! The ala carte lunch is fabulous with such a huge selection. Dinner: Ginger: This has become my favorite and we ate there 3 times. Viany is working there now (she worked at Tamansari for years) and we absolutely love her. Gabriella is great! Willam makes the best sushi I've ever had. Getting to see Armando made our trip! He’s the funniest guy I know there. La Hacienda: Always great food and loved seeing Big Angel. His laugh and smile warm my heart every time we go. La Alsace: Best french onion soup in the world. Jesus was our waiter and was so good to us. L’Olivo: I get the same thing ever time I go: Beef Carpaccio, Salad and Osobucco. This meal is just amazing and melts in your mouth. Imperial Band and DJ Jerry: They really make our trip so entertaining. Love dancing the night away with them. Go Team: Lorenzo is my favorite and always brings his dance moves. Our Friends: Customer Care: Joselo and Miguel are fantastic! Managers: Yolanda and Edgar are the hardest working people I’ve ever seen. David on his Segway is awesome! Fabrice and Adrian from the communications team are great! They always greet us so warmly and we love them. Shout out to the restaurant managers: Armando, Monseratt, Noemi, Juan Carlos, Angel, Juan Luis and many more. Favorite bartenders: Veronica, Sonia, Alfonso, Abelardo make the best drinks. Our pool waiter and waitresses Rosa, Marisol and Miguel kept our glasses flowing. Pool Concierge: Xochitil was great as our pool concierge and Antonio filled in on her day off (love them both). Once they’re back to capacity I would love to see Jared brought back to assist Xoch! Beach: The beach was destroyed after the last hurricane, but they have worked hard to rebuild the palapas. Bali beds are being built back up now. We really missed being at the beach, but had lots of fun at the pool with our friends. This trip was mostly for relaxing after this hard year. We love the Valentin and will continue to come back. The staff is what makes the Valentin home for us. Sure, we love the restaurants and the beach but the friends we’ve made over the years is priceless. I’ve been to many other places in the area and always come back to the Valentin. There are so many more people to give special thanks to making our trip amazing. We will be back in February to celebrate my 50th and cannot wait! …
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
I spent 4 days at the resort, we love the restaurants and the bars, our favorite was Ginger and Olivo. We stayed in a Deluxe Junior Suite great option. Thanks to Antonio Concierge, he was so friendly and helpful.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from VALENTIN CS, General Manager at Valentin Imperial Riviera Maya
Responded 5 days ago
Dear guest, Thank you for choosing Valentin Imperial Riviera Maya for your holidays, we are so happy to know your stay was memorable. Antoniowill be very glad and proud to read they did such a great job and be sure that we will bend over backward on your next visit to make you feel like home! Best Regards, General Manager and all the Valentin Imperial Riviera Maya Staff.
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PRICE RANGE
$247 - $532 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Cirque du Soleil JOYÀ (0.7 miles), Jungala Aqua Experience (0.3 miles), and Desde El Rancho (0.6 miles).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Valentin Imperial Riviera Maya located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Secreto.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.