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Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$482
Free cancellation until 02/18/22
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Valentin Imperial Riviera Maya
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
Cleanliness
Service
Value
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.
Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.
Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!
Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Hotel links
Location
Full view
42Car recommended
Grade: 42 out of 100
22Restaurantswithin 5 miles
5Attractionswithin 5 miles
Contact
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
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15698Reviews3828Q+A100Room tips
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Popular mentions
My husband and I just returned home from our 1st visit to The Valentin Imperial and what can I say we were blown away!!! This resort is absolutely breath taking and the staff is extremely friendly!! We stayed in a Silver Superior Junior King Suite in building 1. The room was absolutely beautiful and I loved the location as it was near the restaurants and only a 2-3 minute walk to the main pool. The staff is very friendly and they go above and beyond to make your stay amazing!! Sonia at the Earth Bar is amazing! She makes the best drinks and is always very friendly!! Paulina and Lizeth at the main pool are wonderful waitresses and kept the drinks coming all day long!! The food truck at the pool is the bomb!! Definitely give it a try!! The Go Team at the pool were exceptional!!! They always had fun activities throughout the day to keep us entertained!! Jesus, sexy Lorenzo, and Bryan were our favorites!! There is a daily journal posted daily on the TV or by the elevators in your building stating the activities for the day and what restaurant is closed that day. Very helpful for planning your day. The restaurants were also great!! The Ginger restaurant is the only one you need to make a reservation for if you want the whole hibachi experience. You need to make the reservation with your concierge by 9am the day you wish to eat there. It was really delicious!! The French restaurant atmosphere is amazing and the food is delicious also!! Highly recommend the Sea Bass, so yummy! The Taman Sari (Japanese) restaurant was surprisingly our favorite!! The Pad Thai is amazing!!! Make sure to ask for the secret desert box! The La Hacienda (Mexican) is another favorite, sit outside at night It's very beautiful!! The Mar Tierra down by the beach is amazing too. We had breakfast there one morning and ate supper there once at night. We usually ate breakfast at the Le Marche. It's a buffet with so many options you'll never walk away hungry!!! Make sure to order room service!! Chicken fajitas and the chips with guacamole are the best!!! This property is one of the most tropical feel resorts we have ever been too!! We loved walking the paths and looking at all of the tropical flowers. They work hard to keep everything looking absolutely beautiful! The resort is even more beautiful at night when the flower gardens and the pools are lit up and there is always music playing as you walk through the resort!! We loved the nightly entertainment at the Plaza every night especially the Imperial Band!! Make sure to enjoy a churro or 2 every night!! So yummy!! My only disappointment was the beach but that has nothing to do with the resort. Hurricane Grace came through just 3 weeks before we arrived and did extensive damage but the staff work very hard and at least the beach was open when we were there but there was a lot of sea weed almost everyday. We did visit the beach almost daily but didn't spend a lot of time there. One of the best parts of this vacation was meeting new people and making new friends!!! I would highly recommend visiting this resort!! We will definitely be back soon!!!…
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Date of stay: September 2021
2 Helpful votes
Helpful
Hotel's Favorite
This resort is the absolute BEST! Their staff has a culture all of its own and treats everyone like royalty. The always over exceed expectations and we never wanted to leave. We have been to Hawaii and the Bahamas and Mexico was our favorite. There is no need to stay anywhere else. We made friends with some of the visitors and the STAFF. MARCOS was our favorite! We are now friends on Facebook. We plan to return in January! MOST AMAZING VACATION TO DATE!
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Date of stay: July 2021
7 Helpful votes
Helpful
Response from Fernando Can Izquierdo, Guest Services / Front Office at Valentin Imperial Riviera Maya
Responded Aug 3, 2021
Dear Recent VIRM Guest, Thank you for considering our hotel to be the best place you have ever been at, is has been the kind treatment of our staff members the most valuable pillar where Valentin Imperial Riviera Maya has grown, we will always show to our visitors respect and appreciation for the opportunity to have been chosen as travel destination. Marcos has read your review this morning and our management recognized him as well, keep in touch with us on your return so we can welcome you together to your home away from home. Heartily, your VIRM family.
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Amazing environment and very nicely and authentically arranged everywhere. Pleasant and good service on the beach. The sea is wavy and we liked it. The food is good and I especially enjoyed the freshly squeezed juice of various fruits for breakfast. I really enjoyed the other square pool with warm water too. There are few people there and there is peace for those who want to be alone and enjoy on vocations. Everyone's needs are met. I would come back here again only i would choose another room that wouldn’t be so wet and should not smell of mold. There really is a good choice and I will find out more details next time. This hotel has left a nice impression overall.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Fernando Can, Guest Services / Front Office at Valentin Imperial Riviera Maya
Responded 4 days ago
Dear Recent VIRM Guest, Thank you for taking a moment to share your impressions, we are glad to hear we were able to surpass almost all your expectations. On your return, please contact us at vim.socialmedia@valentinmaya.com our Social Media team will be glad to follow up any request you might have to ensure your vacation with a wonderful experience.
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I wanted to surprise my daughter and husband for a special dinner on their anniversary and Fernando went above and beyond to make it perfect. He was so easy to work with and made them feel extremely special on their very special day even after having a hurricane and the beach was closed for their dinner they did French and were treated like royalty. If you need any help there contact Fernando!!!
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Date of stay: August 2021
Helpful
Response from Fernando Can, Guest Services / Front Office at Valentin Imperial Riviera Maya
Responded 4 days ago
Dear Recent VIRM Guest, Thank you for recognizing the efforts of our staff members, Fernando has received your amazing words and he have found lot of motivation to continue creating memorable travel experiences. Thank you for trusting such amazing celebration to us. Regards,
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Rooms- 3 stars The hotel didn’t offer many room categories, and offered nothing outstanding , but Our rooms were very clean and smelled nice. We could have used more than 3 draws, but made it work. The Balcony was very small. Beds were very comfortable , mini frig stayed stocked, rooms was cleaned twice a day which included turn down service. I was extremely happy to see a garment steamer in the room. Activities/entertainment-3 stars We felt this hotel was lacking in entertainment and activities. All theatre shows were cancelled due to Covid. Other activities were cancelled due to rain rather than moving the activities to a dry spot. The live music around the pool, in restaurants, and at night were very good. The hotel needs to offer more crafts, board games, beach entertainment and culinary classes. Pool/Beach - 3 stars The pool was magnificent! That is where we spent all our free time. There was some black mold in the tile grout of the pool that needed to be addressed. We never visited the Golden pool with the lazy river. The Beach wasn’t good for swimming. Water was unclear, rough and full of seaweed. I’m sure it was due to the time of the year and couldn’t be helped. Grounds/Staff -5 stars The best thing about this Hotel was the wonderful staff. The premises had very romantic walking paths. Golf cart rides were also offered for anyone not wanting to walk to their destinations. Restaurants/Bars -4 1/2 stars The restaurants were top notch. If you enjoy Gourmet, then this is the place for you. The Buffet was the best I have ever seen. Everything was good with the exception of the Lasagna at the Italian restaurant. The meat in it wasn’t palatable. I suppose it was sausage that was hard to chew. Our favorite was the French restaurant. We ate there 3 times and truly enjoyed the Cello player there.. The Cons were no food carts the week we were there, and no coffee shop. This is one of the deal breakers for me. I don’t understand why they don’t have a coffee and bakery. The bars were all special in their own way. The best drinks were at Don Miguels and the exotic drinks at the Indonesia restaurant. Only strange thing is we couldn’t get a good Margarita anywhere. Privilege Club -3 stars Overpriced! The Bali Beds were right in the sun and when it rained (which was our 1st 4 days) we couldn’t use them at all. It was a nice perk to have RSVP for restaurants, but didn’t seem anyone had to wait without reservations. We only wanted the Included Lobster twice, then were tired of it. We weren’t drinkers, so the prime liquor didn’t matter to us. Private check in was nice, but the normal check in also looked nice. We regretted spending the extra money for the privilege package and would not do it again. If the resort had been at full capacity it might have been a different story. Overall- this is a beautiful , pristine and romantic resort with wonderful food. If you want a quiet place to relax with great service and pampering, then this is the perfect place for you. If you prefer a more active resort with more entertainment, then look elsewhere.…
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Fernando Can, Guest Services / Front Office at Valentin Imperial Riviera Maya
Responded 4 days ago
Dear Recent VIRM Guest, Thank you for taking the time to share such complete review, we are glad to hear we were able to surpass most of your expectations and rest assured we will work in those areas where your perceptions were not completely fulfilled. We very much value the opportunity you gave us to be at your service and we do hope to see you again so we can demonstrate our improvements. Best regards,
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PRICE RANGE
$247 - $532 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Cirque du Soleil Joyà (1.0 miles), Jungala Aqua Experience (0.7 miles), and Aqua Nick (2.1 miles).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Valentin Imperial Riviera Maya located near the city center?
Yes, it is 0.8 miles away from the center of Playa del Secreto.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.