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Valentin Imperial Maya

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Valentin Imperial Maya
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11,309 Reviews from our TripAdvisor Community

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Montreal, Canada
Reviewed yesterday NEW

We decided to go to an all-inclusive adults only resort. No regrets. No small children (we had 4 so not as if we do not like children), no noise, no crazy partying, sophisticated food, music and entertainment. The restaurants are refined, the service impeccable, and the decor is beyond perfect. This truly is a 5star resort. We really had no...

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Thank miriana1234
London, Canada
Reviewed yesterday NEW

We went to the Valentin Imperial Maya in February 2016 with 6 others to celebrate the guys 50th Birthday! It was a wonderful trip! The accommodations were wonderful (only thing to note is there is absolutely no privacy in the bathrooms). We had a suite that had the whirlpool tub in the middle, so if you went to the shower,...

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Thank goarley4
Limerick, PA
Reviewed yesterday NEW

This was our second time staying at Valentin but a few things were different. We were first there 6 ½ years ago and stayed in an Emerald Suite (which was phenomenal!) This time we wanted to stay a little closer to the activity and upgraded from a Deluxe to a Silver Suite. (FYI, the bed was way too hard and...

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Thank VacationSearching
Reviewed 2 days ago NEW

I will only go an adults only resort after this! The bartenders were great, room service was impeccable, and the food at all the restaurants was amazing! The accessibility to the ocean/beach and all the attractions/entertainment throughout the resort is perfect. I can't wait to go back!

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3Thank Yellow P
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Yellow P, We are very glad to hear that your experience at Valentin Imperial Riviera Maya has been amazing. We have shared your review with our staff members specially with our Bar and Room Service department, they are glad for your public recognitions. We also would like to welcoming you again in the future, do not hesitate to contact...

Toronto, Canada
Reviewed 2 days ago NEW

We have been to several all-inclusives operated by major chains and have come away disappointed each time, vowing never to do that again. The Valentin Maya has changed that. Simply put, this resort excels in all aspects: room, service, staff, food, beach and grounds and value. It is obvious that an incredible amount of planning went into the design and...

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6Thank FullCleveland
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We are proud to hear that you have changed the impressions you used to have regarding all-inclusive hotels, we are focused on guests satisfaction and quality service and we always endeavor to achieve the highest levels of customer service. Our Food and Beverage department has received your kind words and is amazing to hear you found...

Reviewed 4 days ago NEW

My husband and I have traveled several times to Mexico. We like to try different places. The Valentin Imperial Maya has always been one of my top three travel destinations. So, when the "price was right" we booked it for a second visit. Upon check in, we walked in the lobby, took a deep breath, looked at each other and...

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9Thank Nori B
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make...

Suamico, Wisconsin
Reviewed 4 days ago NEW

This resort is outstanding! My wife and I just returned from a 6 day trip (our second trip to Valentin). We have stayed at seven different all-inclusive resorts and Valentin is clearly our favorite. The resort grounds are immaculate! It is a joy just to walk around the resort. The main pool is huge, has two swimup bars, and two...

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5Thank MikeM_GBWI
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear...

virginia, usa
Reviewed 4 days ago NEW

HE IS EXCELENT! He was our server in Septmeber of 2016 and again this trip, March 2017. He is one of the BEST waiters I have ever experienced!!! We ate at this restaurant daliy for breakfast and for lunch!!!

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2Thank djeunette
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with Luis, we are glad to hear he was able to make of your stay a pleasant...

Ottawa, Canada
Reviewed 4 days ago NEW

Great place! Highly recommend swim up room. Worth the extra $ if you really have a busy life and want a quiet place to relax with all the service you deserve. Great staff! Clean and comfortable. Check in easy. Lots of excellent restaurants. Nice gym. You won't be disappointed. 8 days and not a single bad meal.

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1Thank CL_jay2014
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants;...

Reviewed 5 days ago NEWvia mobile

I literally just flew home today, and I am so sad already. ☹️ I am writing this review based on all of the things I wanted to know when I was looking for a resort in Cancun/Riviera Maya. Valentin Maya feels like a boutique hotel. It is not like the big box resorts in the area. (It is owned by...

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21Thank Kara O
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to thank you for describing the beautiful things that contributed to make your stay at VIM even more enjoyable. We are extremely happy to hear that we were able to fulfill your expectations and even more for the fact that you left our hotel with such a great impression of our services, rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $282 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
2,139 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building one was as good as any other from what I have been told.”
 of 5 bubbles miriana1234, yesterday | Read review
“Golden suites are great. Building 6 is a perfect location. Close to pool, beach, restaurants.”
 of 5 bubbles MikeM_GBWI, 4 days ago | Read review
“G0...now!!!”
 of 5 bubbles djeunette, 4 days ago | Read review
“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 4 days ago | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question