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Valentin Imperial Maya

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Valentin Imperial Maya
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10,479 Reviews from our TripAdvisor Community

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Showing 9,395: English reviews
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

PHENOMENAL! That is the most concise way I can describe this hotel. The room was amazing (we booked a swim up suite ... building 8), service was outstanding, lots of spa and activity options, staff was incredibly friendly, the food was delicious, and the options were endless. Their secret beach is the best beach I've been to... and I've been... More 

Helpful?
2 Thank Christen D
Santa Barbara, CA
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fantastic room, awesome pool, excellent service & beautiful hotel grounds. I will try to cover all areas of this perfect hotel. We recently returned from a 7 night stay and highly recommend this hotel. Upon arrival you will be greeted with a cool towel and shown to the lobby to check-in where you are greeted with a glass of champagne.... More 

Helpful?
5 Thank Lynette51
Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our fifth or sixth trip to the Valentin..we lost count. We'd still highly recommend it. We love the spaciousness of the resort, and the care the staff provides to the guests. Lorena at Le Marche was wonderful...She arranged a happy birthday breakfast song and cake for my wife, as did Williams and the staff at Olivo late the same night... More 

Helpful?
2 Thank azgecko_10
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here on our honeymoon in early July and had a wonderful time. The only downside was that we had requested a king bed and were given two doubles due to availability. We knew this may happen after reading other reviews on this site. They did have housekeeping go in immediately and push the two beds together to make... More 

Helpful?
2 Thank AshleyG8287
Mississauga, Ontario, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I stayed for a week in September. This resort is stunning and the grounds are beautiful. Check-in was a breeze but our room wasn't ready. After about 1.5hours (around 3pm- actual check in time), they did not have a room ready for us, so instead they upgraded us for free. The room was beautiful and spotless. The... More 

Helpful?
3 Thank Alana D
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Alana D from Mississauga, Ontario, Canada, It is wonderful to hear that you and your boyfriend have had a wonderful time at our beautiful hotel, we hope that the majesty of the Mayan Riviera and the amazing surroundings that our beach has will remain always in your memories and hearts. It has been a pleasure to be chosen by... More 

Kentucky
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 8th visit to the VIM so obviously we love this resort. As expected, it was a wonderful vacation. The property is beautiful and well maintained and the staff are extremely friendly and professional. Here are a few of the staff that made us feel special this visit: Luis, waiter at Mar/Tierra Gilberto, waiter at Mar/Tierra (breakfast and... More 

Helpful?
3 Thank keithjill
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Kentucky, We have no words to describe how grateful we are for been chosen by you to spend your 8th visit at the Mayan Riviera. We consider you even more than a visitor, you are part of our beautiful family and we would like to continue being entrusted with your kind belief. On return, be... More 

LONG ISLAND, NEW YORK
Level Contributor
161 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

So this is the review on Riviera Trip in Sept 2016. Beautiful weather during hurricane season, and the place was maybe 50% full We got a Great deal from Debbie American Discount Cruise & Travel. She took care of everything from Flight, Hotel, Transfers, and got our group Dinner Reservations for each night.We were a group of 8 (young 50+... More 

Helpful?
5 Thank KNICKRD
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from New York, Thank you so much for having taken the time to post your complete review regarding your experience at Valentin Imperial Maya, it is always rewarding to read our customers suggestions and compliments to maintain the high level quality that has distinguished our property during almost ten years. We hope that your next vacation... More 

Bewdley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great facilities, fantastic evening meal restaurants with great a la carte menus. We stayed in the swim up golden suite and it was amazing. Nice to be able to swim right upto to the private loungers by our room,

Review collected in partnership with this hotel

Helpful?
1 Thank steveholt10055
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Bewdley, United Kingdom, We thank you for the honest review you have made regarding our beautiful facilities, we are glad that your vacationat VIM has been an enjoyable moment and that the delicious meals offered at our restaurants have been of your complete liking. Certainly the Golden section provides an intimate atmosphere when looking for... More 

Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Amazing property. Beautifully kept. All personnel extremely helpful and friendly. Rooms are very nice. Beautiful lobby with very fragrant plants. Lemurs and iguanas around the pools, kesp to themselves

Review collected in partnership with this hotel

Helpful?
1 Thank Nancy T
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Nancy T from Arlington, Texas, We are delighted to hear that our staff members have been found as very welcoming and friendly people, during years our visitors have testified the warm service provided at our hotel where everyone receive the same amazing treatment. We thank you the kindness you have had when describing our beautiful and comfortable rooms, each... More 

Midlothian, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

These last 2 weeks have been great, in fact it's been the best resort in this area and we have visited a few over the years. Employees, very helpful and friendly. Restaurants, plenty of choice and all meals were good including the show buffets. Pools, big one is noisy but you can go to the lazy river or the beach... More 

Helpful?
Thank ukmikey1
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Midlothian, Virginia. We have found no words to express our sincerest appreciation for saying that our hotel is your all new preferred resort, it is highly rewarding to hear that our efforts are been reflected in our customers satisfaction, we are very glad to learn that you left the hotel very impressed. On return feel... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $291 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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