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Valentin Imperial Maya

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Valentin Imperial Maya
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11,162 Reviews from our TripAdvisor Community

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Showing 9,996: English reviews
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Berlin, Maryland
Reviewed yesterday NEW

The Go Team is the best !!!! Dora , Bryan , Peter , Millie and Angel great kids !! Would go back just because of them .They were like Family !!! Food was fantastic ! Maid Service could use some improvements !! Second time we had problems . Not enough towels , Wash clothes and Toilet Paper.

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2Thank thomasdamico108
St. John's, Canada
Reviewed yesterday NEW

Second Time in Mexico, stayed at Royal Hideaway in March ( really nice, but a bit quiet at night) Thought we would try a place with a little more life, We did book a Golden Room in Bldg 8 on the third floor, could actually see the water. Really enjoyed the meandering pool which ran from Bldg 6 - 8....

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2Thank DaveNfld
Allen, Texas
Reviewed yesterday NEW

Excellent hotel. From the moment you arrive you notice the smell of the lobby. Check in was quick and easy. Now the hotel was quite large, but our room was in the perfect location we felt like. Building 1 and 2 are close to the main pool and restaurants. Spent most of the time at the main pool which had...

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2Thank jja7578
Bronx, New York, United States
Reviewed 2 days ago NEW

Just returned from an amazing 4 night get away Who we are: 3 sisters in our 30s TIPS 1) Getting there: Fly into cancun and take USA Transfers to the resort. These workers were amazing even when my sisters arrived at a different terminal than me. $80 round trip, on time and super professional. Amazing reviews on tripadvisor as well....

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4Thank Elena L
Surrey, Canada
Reviewed 2 days ago NEW

Firstly its nota very far drive compared to other hotels in the Maya half way between cancun and playa del Carmen.This hotel outdoes itself on most things. The champagne when you arrive. The smiles from everybody from the bell man, the servers, the staff all truly make you feel at home. The breakfast buffet is excellent at both locations. The...

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1Thank eherikah
Warwick, Rhode Island
Reviewed 2 days ago NEWvia mobile

Just returned from 8 glorious days at the Valentin. This is our second trip to the Valentin. I can't say enough about the entertainment staff. Their energy is off the charts. They are very friendly and make the day enjoyable. The food is as good as I remember. If you go to dinner between six and six thirty you can...

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3Thank Jeanne Q
Reviewed 3 days ago NEW

I visited the VIM in July 2016 with my husband and another couple. I am not going to lie, we were all a little hesitant to visit Mexico after hearing stories of compromised safety and Montezuma's revenge. We also had all gone to Jamaica the year before and had an amazing time and did not think anything could compare. Well,...

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3Thank Krista V
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Krista V, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that...

Saint Louis, Missouri
Reviewed 3 days ago NEWvia mobile

We just returned from our second trip to the Valentin. We were so pleased with the entire resort. The service was wonderful and we especially appreciated how hard the beach servers worked to take care of our orders. Karla and Yessi were so attentive and made sure we were always happy. It's evident how hard all the staff works to...

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2Thank sedale
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make...

Reviewed 3 days ago NEWvia mobile

My husband and I went here for our honeymoon the week of Valentine's Day. Our first trip out of the country ever and it was AMAZING! I probably looked at about 100 resorts in the Caribbean/ Mexico and we settled on Valentin and it far exceeded our expectations. You're greeted with a cold towel and a glass of champagne and...

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4Thank Ociull47
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make...

Harrison Hot Springs, Canada
Reviewed 3 days ago NEW

We booked this resort on the fact that it had good reviews! We were unfortunately let down!! When we arrived @ 730 pm, we were informed that our room wasn't available?! We booked 6 months in advance ! Why wouldn't our room be available?! Last thing I wanted to do was have to move as soon as we got there?!...

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4Thank _lorilynnjackson123
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $293 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Golden Suites near the swim-ups are amazing and worth the extra value! Plus they are not too far from the beach”
 of 5 bubbles 576kristav, 3 days ago | Read review
“Golden Swim up offers you your own lounge chairs just steps fromthe pool”
 of 5 bubbles 951deborahs, 3 days ago | Read review
“Deluxe Junior Suite - request renovated room. 4, 5 most central. Top floors most quiet. Email with main interest.”
 of 5 bubbles 305barbn, 4 days ago | Read review
“To be close to everything without walking too much buildings 4 & 5.”
 of 5 bubbles LB762, 4 days ago | Read review
“We enjoyed the Golden Suites, 3rd floor, but think each room location probably has its own advantages.”
  • Happy Anniversary!
  • View from Balcony 8308
 of 5 bubbles SoCoMo830, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question