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Valentin Imperial Maya

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Valentin Imperial Maya
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10,988 Reviews from our TripAdvisor Community

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Showing 9,840: English reviews
California
Reviewed yesterday NEW

I was not a fan of "all inclusives" but this one changed my mind. First off it is adults only. This changes the vibe, for us, in a positive way, as we were on an adult vacation. The staff is superior, the activities varied and plentiful, the rooms (suites) are beautiful with balconies, two rooms, ample storage space and other...

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Helpful?
Thank troutbum2
Calgary
Reviewed 2 days ago NEW

We booked our honeymoon here. Had a swimout suite which was really fantastic. One buffet is definetly better than the other. The good one, I can't recall the name of it,is right off the beach. The service was good although the employees were not enthusuastic. The entertainment was good. The energy of the resort was low key. I don't know...

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Helpful?
Thank Chicky23
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with those who made your stay more special, we are glad to hear we were able to...

Melville, New York
Reviewed 2 days ago NEW

Beautiful property very nicely run resort , beach is beautiful huge pool ... many restaurants to choose from the French was our favorite, evening activities every night . Something for all ! Staff friendly and lovely... love the climate

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Helpful?
3Thank Joyce S
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Joyce S, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of...

Chicago
Reviewed 2 days ago NEW

We have stayed at a number of properties in Riviera Maya, Cabo, and Puerto Vallarta. This is probably the one with the greatest all around balance....a great, spacious beach with lots of chairs and palapas (no need to reserve seats early in the morning...and we were here during Christmas and very high occupancy), excellent restaurants, outstanding service by all the...

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Helpful?
3Thank MeanderingMike1
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximun satisfaction, it pleased us to learn that you left the...

Texas
Reviewed 2 days ago NEW

My husband and I have stayed at Valentin Imperial Maya twice. After our first stay, in July of 2013, we decided our expectations were set too high due to reading too many glowing Trip Advisor reviews and the resort simply could not meet them. So, we lowered our expectations and gave it a second chance July 1-8, 2016. The lower...

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3Thank DarlinLoLo
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, On behalf of our staff and management, we would like to take this opportunity to thank you for your recent visit, we are delighted to hear that we were capable to surpass your expectations one more time, it is always rewarding to learn that our team and services contributed to create a great travel experience and...

Reviewed 2 days ago NEWvia mobile

I really liked this property and can see why there are so many repeat guests. The grounds are lovely. I loved the food and the drinks, better than the average all inclusive. There is a good mix of younger and older couples. I loved all the wildlife on the property. The iguanas and birds were really cool. This is a...

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Thank Rachel K
Athens, Ohio
Reviewed 2 days ago NEW

This was our 3rd stay at Valentin, and perhaps the best stay! All food is good, restaurants are efficiently run, and there are plenty of choices. I like the no reservation aspect, which seems to work quite well. The pool is great, cleaned each morning, and the swim up bartenders are great and entertaining. Rooms are nice and the bed...

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Helpful?
Thank grunevitch
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear...

New York City, New York
Reviewed 2 days ago NEW

Great five star hotel in Rivera Maya about 30 mins from Cancun airport. Drinks and food are on point. The staff is very friendly and helpful. The resort is very large and you need the trolley to get around. There are five restaurants on the premises all serving delicious cuisines. The hotel lobby has such a wonderful smell that is...

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Helpful?
Thank twilliams15
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to thank you for describing the beautiful things that contributed to make your stay at VIM even more enjoyable. We are extremely happy to hear that we were able to fulfill your expectations and even more for the fact that you left our hotel with such a great impression of our services, rest...

Coquitlam, Canada
Reviewed 2 days ago NEW

We spent a week at the resort. From the time we arrived, until checkout everything went smoothly. The resort is huge, but absolutely gorgeous, the grounds are beautiful and so well maintained and spotlessly. The room was lovely, we stayed in building 2, third floor. The resort was busy, but there seemed to be enough pool chairs for everyone. We...

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1Thank elaine w
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Elaine W, On behalf of our entire staff and management, we would like to sincerely thank you for having taken part of your valuable time to post your wonderful five star review on Trip Advisor, we are glad to hear that you left the hotel with such a great impression of the services provided, we can say that out...

Doylestown, Pennsylvania
Reviewed 2 days ago NEW

Arrived early January forgot about us after we were seated on arrival so I went to the desk and they sent us to our room building 6 golden with I highly recommend. The food was wonderful but the service lacked. Yes we were taken care of but I believe this resort is very understaffed, and it showed by the tired...

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2Thank CatFamily2016
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants;...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $304 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
1,981 questions
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Questions? Get answers from Valentin Imperial Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were in building 10 facing the ocean far walk from everything , golf carts provided..”
 of 5 bubbles joyces514, 2 days ago | Read review
“Building 4 we found to be a great spot. Centrally located near the beach, next to the pools, and an easy walk to the lobby and restaurants.”
 of 5 bubbles MeanderingMike1, 2 days ago | Read review
“Golden Swim-up in Building 7 is my pick.”
 of 5 bubbles DarlinLoLo, 2 days ago | Read review
“Building 6 Golden Suite”
 of 5 bubbles CatFamily2016, 2 days ago | Read review
“We really like building #8. The location is a convenient walk to the beach and to the main area where all the restaurants are located.”
 of 5 bubbles JoeSixpac, 2 days ago | Read review
5 of 5
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