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Valentin Imperial Maya

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Valentin Imperial Maya
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10,767 Reviews from our TripAdvisor Community

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Showing 9,647: English reviews
Philadelphia
Reviewed today NEW

Everything was beautiful, food was amazing, service out of this world and the entertainment by the pool everyday was awesome. All of the shows at night were very fun and entertaining. It gave you something to do every night if you were looking for it.

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2Thank ryanmV8945CK
Saint Louis, Missouri
Reviewed yesterday NEW

This was our first trip to Mexico. We usually do not stay at all inclusive resorts, but this was absolutely wonderful! Beautiful room, attentive service, delicious food and tasty drinks. The grounds are stunning. It rained our first two days and we didn't even care. Met some great new friends also.

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3Thank Soulardstl
Brooklyn Park, Minnesota
Reviewed yesterday NEWvia mobile

This was our second visit and it was amazing! Love the service and how lovely it is. Stayed in a second level emerald suite both times and highly recommend that. We did the privilege package both times and that is a must! Love having a reserved spot at the beach or pool and being able to make dinner reservations.

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2Thank p1nk_n1ghtmare
New York
Reviewed yesterday NEW

Food in all restaurants were amazing. All the staff treated us like royalty! The Two I remember most was Hector and David. The beach was super clean and had plenty of chairs for everyone. The pool is spectacular with the foam party on Sundays. As soon as we can. We're going back. This was a trip for our 40th anniversary....

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2Thank chasbro1
Ascot, United Kingdom
Reviewed 2 days ago NEW

Having spent a week at the Grand Velas resort which was very quiet I was determined to book a hotel that was steeped in luxury that had a slight attitude. The Resort is truly amazing, I have never seen people so happy in my life. You can if needed by shy and retiring or join in with the activities and...

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1Thank Carl R
McKinney, Texas
Reviewed 2 days ago NEW

This resort surpassed every expectation from the service, to the food, to the staff and personal attention to every detail! We did the Priviledge Club and it was definitely worth the extra cost. The extra personal service this club provided was exceptional! We have already booked another stay in 3 months because we were so impressed.

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Thank dholthaus1021
Stratford, Canada
Reviewed 3 days ago NEW

We just returned from an 8 day vacation here and cannot say enough about the resort and the staff. From the moment we checked in until our departure, we loved every minute of our stay. The resort environment itself was beautiful. Grounds were very clean and the rooms were laid out perfectly. The activities around the grounds kept us entertained...

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1Thank LFTCANADA2016
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from tratford, Canada, Thank you so much for considering our hotel to be the very best from the Mayan Riviera, your words certainly motivate us to continue developing wonderful services and facilities to keep the wonderful attention and service that have distinguished us during many years. Leo and Amelia have received your words, which have been...

Hamilton, Canada
Reviewed 3 days ago NEW

As a first time AI guest, I would highly recommend VIM. The property is immaculate, the service staff were amazing, and the food was exceptional. You certainly get value for money at this property. A shout-out to Lorena in LeMarche, Hector, Leo, and Angel at the pool, but this by no means detracts from all the wonderful staff I encountered,...

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Thank Pamela D
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Pamela D, It is wonderful to hear that your first experience at an all inclusive hotel was more than expected, we thank you for having chosen us as your recent travel destination and we hope to have the pleasure to welcoming you again very soon. Lorena, Hector, Leo and Angel have received your wonderful and kind words, they have...

Colorado Springs, Colorado
Reviewed 3 days ago NEW

Hi this has been our 4Th stay at the Valentin Imperial Maya as always we appreciate the hospitality at the resort. This is truly a 5-star hotel and the staff is truly professional and totally worthy of thumbs up from the grounds keepers to management. We continue to find new dinner dishes on the menu wear talking Chef Ramsey type...

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Thank James A
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear James A from Colorado Springs, Colorado, Thank you so much for having chosen our property as your most recent travel destination, we are very glad to hear that your 4th stay has been what expected. We truly appreciate your words and are very encouragin to always keep our guests satisfaction as the main priority at VIM. Do not hesitate...

Reviewed 5 days ago NEW

I spent ALOT of time reading reviews before we selected VIM. Let me start by saying, the reviws, as good as they are, do this place no justice. Every step of the way is "Freekin Sweet"!!! We felt like royalty every minute of our stay. The Food: Fantastic. 5 stars at every restaurant. Admittadly, we did not go to the...

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5Thank PETE M
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Pete M, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $311 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Golden suite”
 of 5 bubbles Soulardstl, yesterday | Read review
“Building 4 was very conveniently located for restaurants, theatre, and pools”
 of 5 bubbles PamelaD103, 3 days ago | Read review
“Cant tell you our favorite room too many people will know”
  • View from one dining area
 of 5 bubbles L4040THjamesa, 3 days ago | Read review
“don't go privelege package.not worth it. Any room will work in this place!!!!”
 of 5 bubbles 3petem, 5 days ago | Read review
“Golden Suites are Great.”
 of 5 bubbles evanc244, 5 days ago | Read review
5 of 5
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