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Valentin Imperial Maya

Travelers' Choice award winner
Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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10,143 Reviews from our TripAdvisor Community

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Showing 9,096: English reviews
Wisconsin, USA
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We returned to VIM for our second visit and anniversary celebration. Our expectations were met, and in many areas, were exceeded. We were upgraded to a silver suite on the first floor of building # 1. We were concerned about humidity and potential issue of mustiness. There was no need to worry. Room was beautiful and cool. The grounds are... More 

Helpful?
Thank Bute10
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Everything on this resort was amazing, from check in to check out Fantastic beach, pool, bars, restaurants but most of all the amazing staff So helpful and friendly and always smiling We will definitely be returning

Review collected in partnership with this hotel

Helpful?
Thank Dave M
Springfield
1 review
5 of 5 stars Reviewed yesterday NEW

I have nothing bad to say about this resort. Everyone was so nice. The food is amazing and the atmosphere is so relaxing. The nightly shows are very entertaining, a good place to meet new people and kick back.

Review collected in partnership with this hotel

Helpful?
Thank bfranks2016
Dallas texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our 2cnd trip to the VIM. We took a group of 11 for a 4 night trip. Everything about this place is top notch. The hotel and beach is amazing. The service is top notch everywhere from check in, pool service, restaurants, you name it. The rooms are comfortable and clean. You can even call for a golf... More 

Helpful?
3 Thank gigama
New York
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have stayed here in the past and now we were traveling with friends for a total of 7 people. Most of the workers really try to accommodate you but there are some issues that management could solve with the proper process/systems in place. First issue are towels: Upon check at 1 pm room not ready no big deal we... More 

Helpful?
2 Thank bgtny
Cypress, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Special shout out to Amelia who seems to be everywhere. Dancing in the theater show, Zumba class, walked us to a restaurant when we lost our way. We had a nice chat with her at the pool to thank her for all she does. She makes this a better place. Thanks again!

Helpful?
1 Thank Dseejr
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Cypress, Texas, Thank you so much for your review and kind shout out to Amelia. It was such a pleasure for us to welcome you at Valentin Imperial Maya in Playa del Secreto. We are so happy that you enjoyed your first stay and we very much hope to have the opportunity to welcome you... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

From the moment we stepped into the resort, we knew it was going to be a week to remember! We were warmly welcomed with cold towels, champagne and a couple rounds of drinks while we got checked in. We requested our two rooms to be in building five (it's the most centrally located building) and received one room there and... More 

Helpful?
6 Thank Christina H
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Waxahachie, Texas, On behalf of our entire staff and management, we would like to sincerely thank you for having taken part of your valuable time to post your wonderful five star review on Trip Advisor, we are glad to hear that you left the hotel with such a great impression of the services provided, we... More 

Dukinfield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned home after 14 days at The Valentin Mayo. We stayed in a Junior Deluxe Suite. It was clean and tidy and very roomy. Room was cleaned everyday and mini bar restocked daily. We tried most of the restaurants on the resort. I've got to say the best by far was Mar y Tierra. We ate breakfast,... More 

Helpful?
3 Thank Debbie B
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Debbie D from Dukinfield, United Kingdom, Thank you so much for your positive review, it was a pleasure to read and share with the team your generous words and feedback. Our management is delighted to hear that you enjoyed your 2 week vacation with us and we will look forward to welcoming you back at Quintana Roo in the... More 

Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I travelled to the Mayan Riviera from July 9-16. We have been to the Mayan six times and this was definitely one of our favourite resorts. The service was beyond exceptional. The staff went out of their way to meet every request and were always very friendly and accommodating. We stayed in a Golden Junior Suite and... More 

Helpful?
2 Thank Nicola M
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Nicola M from Mississauga, Canada, Thank you so much for your positive words. We are delighted to read that you enjoyed your stay at Valentin Imperial Maya and hope you had the chance to appreciate a little of our Mexican summer on the terrace. It seems as though you had the opportunity to enjoy all aspects of the hotel... More 

Dundee, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were here for our 10th wedding anniversary and we couldn't have picked a better place! They brought up champagne and dessert to celebrate! The staff was wonderful , the resort was so beautiful, and the food was amazing. We cannot wait to go back! I would highly recommend this resort to anyone!

Review collected in partnership with this hotel

Helpful?
1 Thank catiehum
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM guest, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximum satisfaction, it pleased us to learn that you left the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $276 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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