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Valentin Imperial Maya

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Valentin Imperial Maya
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10,760 Reviews from our TripAdvisor Community

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Showing 9,641: English reviews
Stratford, Canada
1 review
Reviewed yesterday NEW

We just returned from an 8 day vacation here and cannot say enough about the resort and the staff. From the moment we checked in until our departure, we loved every minute of our stay. The resort environment itself was beautiful. Grounds were very clean and the rooms were laid out perfectly. The activities around the grounds kept us entertained... More 

Helpful?
Thank LFTCANADA2016
Hamilton, Canada
1 review
Reviewed yesterday NEW

As a first time AI guest, I would highly recommend VIM. The property is immaculate, the service staff were amazing, and the food was exceptional. You certainly get value for money at this property. A shout-out to Lorena in LeMarche, Hector, Leo, and Angel at the pool, but this by no means detracts from all the wonderful staff I encountered,... More 

Helpful?
Thank Pamela D
Colorado Springs, Colorado
Level Contributor
8 reviews
3 hotel reviews
Reviewed yesterday NEW

Hi this has been our 4Th stay at the Valentin Imperial Maya as always we appreciate the hospitality at the resort. This is truly a 5-star hotel and the staff is truly professional and totally worthy of thumbs up from the grounds keepers to management. We continue to find new dinner dishes on the menu wear talking Chef Ramsey type... More 

Helpful?
Thank James A
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

I spent ALOT of time reading reviews before we selected VIM. Let me start by saying, the reviws, as good as they are, do this place no justice. Every step of the way is "Freekin Sweet"!!! We felt like royalty every minute of our stay. The Food: Fantastic. 5 stars at every restaurant. Admittadly, we did not go to the... More 

Helpful?
4 Thank PETE M
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Pete M, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of... More 

St. Pete Beach, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

My friend and I spent a week at the Valentin Imperial Maya and cannot say enough to express our delight with the resort, the staff, accommodations, dining choices and overall experience. We were a little surprised when other guests told us that they had been there 5, 10, 15 times or more, but by the end of the week we... More 

Helpful?
3 Thank mphillips6766
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with those who made your stay even more enjoyable, we are glad to hear we were able... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

While this was a splurge for us being a 5 star resort, it was well worth the money. The facilities were beautiful, landscaping was immaculate, service was exceptional. The restaurant choices were all fantastic. I've always heard that with all inclusive resorts the food is not great but VIM restaurants were definitely top notch! The staff were all absolutely wonderful... More 

Helpful?
3 Thank Val A
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Val A, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

This resort is just outstanding. We had a great stay here from November 22-29,2016. We enjoyed everything that the hotel had to offer. We stayed in 2 rooms (7211 and 6304) and both were great rooms in the golden suite area. The grounds are very well kept, the beach is super and all the staff were amazing. In particular we... More 

Helpful?
2 Thank Evan C
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Evan C, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants; our... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

We used Apple / CheapCarribean.com to book the trip and was very impressed with how organized and orchestrated our transfers were handled. The quality of this ADULT ONLY resort is superior. The grounds and beach are immaculate! The restaurants were of the highest quality! And, the staff.... wow.... so super nice! Almost every day we went to the buffet near... More 

Helpful?
2 Thank Rebecca C
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW via mobile

Just returned from a girlfriends' getaway week at this resort. Everything exceeded our expectations - the rooms, the food, the amenities, and the service. All were excellent - from check in through to check out. Everyone we met at the poolside, beach, or restaurant was at the resort for the third, fifth, twelfth trip and now we know why. Beautiful... More 

Helpful?
2 Thank Karen G
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Karen G, On behalf of our entire staff and management, we would like to sincerely thank you for having taken part of your valuable time to post your wonderful five star review on Trip Advisor, we are glad to hear that you left the hotel with such a great impression of the services provided, we can say that out... More 

Broomall, Pennsylvania
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 days ago NEW

Our arrival at the Valentin was very well received and we were greeted and welcomed by the staff. Our luggage was immediately attended and we were escorted to the front desk reception area. We enjoyed a glass of champagne, while our attendant waited, then we were escorted to our room via a 6-seat golf cart, which is the main transit... More 

Helpful?
11 Thank sunnysouthpaw
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $309 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travelers have asked, with answers from Valentin Imperial Maya staff and other travelers.
1,896 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 4 was very conveniently located for restaurants, theatre, and pools”
 of 5 bubbles PamelaD103, yesterday | Read review
“Cant tell you our favorite room too many people will know”
  • View from one dining area
 of 5 bubbles L4040THjamesa, yesterday | Read review
“don't go privelege package.not worth it. Any room will work in this place!!!!”
 of 5 bubbles 3petem, 3 days ago | Read review
“Golden Suites are Great.”
 of 5 bubbles evanc244, 3 days ago | Read review
“Building 7 is perfectly situated in the middle of the resort and served us well for walking.”
 of 5 bubbles W5095UBrebeccac, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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