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Hotel Marbella Resort

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Hotel Marbella Resort
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199 Reviews from our TripAdvisor Community

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Showing 13: English reviews
A TripAdvisor Member
1 of 5 stars Reviewed January 16, 2016 via mobile

If you are looking for a nice and friendly place for a few days break or a business event, forget about this so-called "resort"... The hotel requires urgent refurbishment. All the installations are in pretty bad shape and the management doesn't seem to be interested in fixing all the infrastructure problems we noticed during our three days stay, like water... More 

Helpful?
1 Thank A TripAdvisor Member
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 6, 2016 via mobile

Made a reservation in early November 2015 for which a $200 deposit was immediately charged to my credit card. I had to cancel it Nov 30 and I still have not seen the refund! They blame the card processor for the delay instead of taking responsibility for not monitoring the refund process. Beware!

Helpful?
Thank FCPlus
Carolina S, Director de Recepción at Hotel Marbella Resort, responded to this review

Dear Guest: We need more information to monotoring the process if you still dont recieve the money back. Please write us to reservas@marbella.cl with your complete name, date for the reservation and the number of your credit card. Normally the process is no more than one month to refund the money. Best regards, Hotel Marbella Resort More 

Travelers are raving about these Zapallar hotels

Santiago, Chile
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 6, 2015 via mobile

The worst here are the staff, they do not help you, do bot even see you. I asked if they could send me two glasses at my room so we could drink our own wine: the bardtender god mad at me, her boss dont heven tried to help me, room service didnt answer the phone..and the front desk lady told... More 

Helpful?
1 Thank claudia909090
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 19, 2015

I have been trying a lot of Hotel/Resort around America and definitely this one is one the poorer. Don't take me wrong but can be better. The installation are OK., but the need such a much attention. The pool was dirty all of them. The villar room was much run, missing ball, no full equipped. There are not services around... More 

Helpful?
Thank Chelixic
Santiago Metropolitan Region, Chile
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 6, 2015

Horrible place, don't even close to the 5 star rating that they claim of. Old facilities that lack of proper maintenance; hot swimming pool colder that the open-air one; no towels available at the swimming pool entrance; horrible service from personnel; no internet available in rooms and poor cell-phone signal; no service provided at breakfast (which itself is very poor... More 

Helpful?
1 Thank Monica C
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 7, 2014

My experience is so bad that i cant even wait to write this review when i get home. First, we arrived at about 3 pm and we couldnt get a room until 5pm! There was no apology, and all we get is that "we have to sanitize the room". When we saw other guests check in immediAtely upon arrival, we... More 

Helpful?
2 Thank Elaine L
Atlanta, Georgia
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 24, 2013

Hotel was nice being close to the ocean but high up so a small drive down to restaurants. Winter month so cold and not much activity going on outside. Seemed like you could bike around the area. Saw some golf courses. Internet isnt available in the rooms and its not totally reliable in the lobby/bar area. None available downstairs either... More 

Helpful?
Thank tayla13
Cambridge, Massachusetts
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed July 24, 2013

What originally started as a very exclusive project, is at present a well located, yet poorly maintained place. I was very dissapointed in the state of the rooms, the overall untidiness and relative lack of discipline with which business is run at the place. Its price does not reflect the available facilities. However, it has a privileged location. It also... More 

Helpful?
1 Thank kathuman
NJ
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed January 16, 2013

10 minute walk to the beach. Golf course is adjacent to hotel. Good restaurant on the ocean about 15 drive north near the Zapallar Resort. Staff was adequate. Rooms were OK. You need to go off property for nightlife.

Helpful?
Thank DDach
Santiago, Chile
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 2, 2012

I am a Chilean who has always heard how good this hotel is. I booked from one night to another the room a head up to the hotel the next morning. I arrived at 13:30 to the front desk and they didnt find my reservation. I even showed them the email confirmation and even so they were about 15 minutes... More 

Helpful?
4 Thank Diego121
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
In your room
  • Minibar
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Hotel Marbella Resort

Address: Km 35 Camino Concon a Zapallar | Dentro de recinto Marbella, Zapallar, Chile
Location: Chile > Valparaiso Region > Zapallar
Price Range: $127 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Marbella Resort 5*
Number of rooms: 68
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Also Known As:
Marbella Hotel Zapallar
Hotel Marbella Resort Chile/Zapallar
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