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Hotel Marbella Resort

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Hotel Marbella Resort
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216 Reviews from our TripAdvisor Community

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Showing 15: English reviews
Santiago, Chile
Reviewed August 28, 2016

I checked the reviews of this property in TripAdvisor before going and found good and bad opinions. The reception area looked nice and the staff was accommodating and let us have our room two hours before check in time. We got a room that seemed renovated maybe a few years ago, and actually was very nice. I ignore if all...

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Helpful?
2Thank PH2006
Reviewed July 31, 2016 via mobile

This is the worst Resort you can ever find in the world. Ugly, very cold, old and many other negative comments you can imagine. Absolutely no way to visit this place. Over priced. All the activities announced sis not exist, my kids could not play just outside in the playground area. The outaide pool was full of dead warms. Only...

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Helpful?
1Thank Sebastian M
A TripAdvisor Member
1 review
2 helpful votes
Reviewed January 16, 2016 via mobile

If you are looking for a nice and friendly place for a few days break or a business event, forget about this so-called "resort"... The hotel requires urgent refurbishment. All the installations are in pretty bad shape and the management doesn't seem to be interested in fixing all the infrastructure problems we noticed during our three days stay, like water...

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Helpful?
2Thank A TripAdvisor Member
Reviewed January 6, 2016 via mobile

Made a reservation in early November 2015 for which a $200 deposit was immediately charged to my credit card. I had to cancel it Nov 30 and I still have not seen the refund! They blame the card processor for the delay instead of taking responsibility for not monitoring the refund process. Beware!

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Helpful?
1Thank FCPlus
Carolina S, Director de Recepción at Hotel Marbella Resort, responded to this review

Dear Guest: We need more information to monotoring the process if you still dont recieve the money back. Please write us to reservas@marbella.cl with your complete name, date for the reservation and the number of your credit card. Normally the process is no more than one month to refund the money. Best regards, Hotel Marbella Resort

Santiago, Chile
Reviewed June 6, 2015 via mobile

The worst here are the staff, they do not help you, do bot even see you. I asked if they could send me two glasses at my room so we could drink our own wine: the bardtender god mad at me, her boss dont heven tried to help me, room service didnt answer the phone..and the front desk lady told...

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1Thank claudia909090
New York City, New York
Reviewed March 19, 2015

I have been trying a lot of Hotel/Resort around America and definitely this one is one the poorer. Don't take me wrong but can be better. The installation are OK., but the need such a much attention. The pool was dirty all of them. The villar room was much run, missing ball, no full equipped. There are not services around...

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Helpful?
Thank Chelixic
Santiago Metropolitan Region, Chile
Reviewed February 6, 2015

Horrible place, don't even close to the 5 star rating that they claim of. Old facilities that lack of proper maintenance; hot swimming pool colder that the open-air one; no towels available at the swimming pool entrance; horrible service from personnel; no internet available in rooms and poor cell-phone signal; no service provided at breakfast (which itself is very poor...

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1Thank Monica C
Reviewed December 7, 2014

My experience is so bad that i cant even wait to write this review when i get home. First, we arrived at about 3 pm and we couldnt get a room until 5pm! There was no apology, and all we get is that "we have to sanitize the room". When we saw other guests check in immediAtely upon arrival, we...

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2Thank Elaine L
Atlanta, Georgia
Reviewed July 24, 2013

Hotel was nice being close to the ocean but high up so a small drive down to restaurants. Winter month so cold and not much activity going on outside. Seemed like you could bike around the area. Saw some golf courses. Internet isnt available in the rooms and its not totally reliable in the lobby/bar area. None available downstairs either...

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Thank tayla13
Cambridge, Massachusetts
Reviewed July 24, 2013

What originally started as a very exclusive project, is at present a well located, yet poorly maintained place. I was very dissapointed in the state of the rooms, the overall untidiness and relative lack of discipline with which business is run at the place. Its price does not reflect the available facilities. However, it has a privileged location. It also...

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Helpful?
1Thank kathuman
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102 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning

Additional Information about Hotel Marbella Resort

Address: Km 35 Camino Concon a Zapallar | Dentro de recinto Marbella, Zapallar, Chile
Location: Chile > Valparaiso Region > Zapallar
Price Range: $192 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Marbella Resort 5*
Number of rooms: 68
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Also Known As:
Marbella Hotel Zapallar
Hotel Marbella Resort Chile/Zapallar
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Marbella Resort staff and other travelers.
1 question
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Questions? Get answers from Hotel Marbella Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We choose the cheapest one, but in a low season if you going by the weekend pick until sunday they offer good deal if you stay one more night”
 of 5 bubbles Chelixic, Mar 19, 2015 | Read review
“Wifi is small.”
 of 5 bubbles 479elainel, Dec 7, 2014 | Read review
“Higher floors for better views.”
 of 5 bubbles tayla13, Jul 24, 2013 | Read review
3 of 3
Questions? Get answers from hotel staff and past guests. Ask a question
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