I should begin with saying that I am not one for writing reviews; however, my experience at the Loren could not go undocumented. A few friends and I celebrated a birthday dinner back in May, and the service was nothing short of amazing!! Our server Joe was attentive, provided an excellent dinner recommendation of the Tomahawk steak....which was seasoned a cooked to perfection, and gave us service with such care. The manager Gihan also came to the table and ensured we were well taken care of. We truly felt like VIP guests, and the staff made our first time that more memorable. We will definitely be back !!
A month ago, I celebrated my birthday at the Loren, and the experience was above average; the beverages and meal were delivered quickly, and the food was also excellent. Vivian, our server, deserves special recognition for his outstanding customer service and upbeat demeanor throughout the entire evening. 10/10 would suggest without a doubt.
My family and i love The Loren! The amazing views, tasty food and staff made our visit nice BUT Vivian really made our stay memorable! His warm smile, upbeat personality and charm made us feel right at home and well taken care of. WE WILL BE BACK!!!!
Last Saturday I had the pleasure of attending one of The Loren's Guest Chef Series evenings, and wow, what a fantastic evening! The 4-course dinner menu was sensational, the food was absolutely incredible, and the hospitality from the service team was simply the icing on the cake! Brad was the Celeb Chef of the evening and after he personally attended to our table for a chat we actually learnt he is the Dir. of Culinary/ Exec Chef at the new Loren Hotel opening in Austin very soon (The Loren at Lady Bird Lake). Being a Bermudian Resident, The Loren has once again raised the Bar in terms of Food & Beverage experiences on island. Great Job Hoteliers!
Had a blast relaxing in late April for our Baby-Moon! Amazing views from our room! We Loved watching the shoal of 15-20 Parrot Fish meandering along the rocky shoreline. Snorkeling was a blast, various angelfish, spiny lobster, and other colorful shallow reef crabs, snails but highlight by a local honeycomb Cowfish! Hotel was fairly quiet during our stay, one wedding which looked amazing. We ate at the Loren for every meal and would highly recommend the restaurant, the staff was incredibly friendly and outgoing. The staff even found a onesie for our newborn, along with some special room, and dietary accommodations for our stay! We felt very taken care of! While we would have liked to explore the island and towns a bit more, we were completely comfortable staying at the resort for literally the entire trip besides an adventure to Crystal Caves. Thanks for having us!…
The entire staff from the door men, housekeeping, servers and concierge at The Loren went out of their way to ensure that our visit was memorable. Transportation and dining reservations were made for our group, and it was always punctual. We were addressed by name and greeted with smiles. I could not ask for a better week. Thank you Michele and everyone at The Loren.
My friend and I had a lovely afternoon at the Loren. All the food was superb, apart from the rather too sweet biscuits, but they were an extra. We were fortunate to have Victor to look after us. He was efficient, conscientious, and knowledgeable . When we eventually emerged into an atypical storm, Zion was at the doors and offered to take us in his buggy to the car. He too was effective, pleasant and helpful, and this unexpected respite from the rain, rounded off a lovely afternoon.
We stayed at the Loren earlier this month as a wedding anniversary celebration. The hotel gets may things spot on. The room was excellent - our King Balcony Suite was spacious both internally - with a large luxurious bathroom, twin basins, a double-ended bath and walk-in shower, and externally on the balcony. Vlad and the plagiste team were excellent - ready to help at any moment and always smiling and cheerful. Michelle in guest services was helpful in arranging a sailing cruise and dinners out; albeit the cruise was ultimately overcharged and not picked up in billing. However, service in the main restaurant is non-existent. Guests are not made to feel welcome and no-one seems to take consistent responsibility for individual tables. Simple requests are frequently forgotten and presentation of the same menu item is inconsistent day on day. Perry was the exception that proved the rule, but the younger staff members appear permanently bored and wishing they were somewhere - anywhere - else. Sometimes I wonder if as guests we expect too much - albeit all-in this is a £1,500 a night boutique hotel. But no, talking to local taxi drivers and yachtsmen it was the same - all the locals recognise the service at The Loren as simply non-existent. If it's this evident locally, I cannot understand how management cannot be aware and look to put it right. I sent an email during our stay - praising what was done well and highlighting the areas for improvement. No-one bothered to respond - despite chasing. So in summary, our stay was blighted by the consistently awful service in the restaurant; at these kind of prices it just isn't acceptable. It's a lovely hotel, but I haven't seen such contrasting standards anywhere else in the world.…
We had the most amazing stay with our family at the Loren! The property is breathtaking and all of the amenities (the pools, restaurant, bar) exceeded all of our expectations. Our suite was modern, chic, and perfectly comfortable for our family of 4, and every meal we had on site (at the restaurant and through room service) was delicious. Our daughter spent every minute in the kids pool, perfect for young families, and we loved the access to the private, beautiful beach. What really blew us away was the impeccable service. The staff at the Loren could not have been kinder or more gracious, and helped us with every need - from arranging transit and babysitting services prior to our arrival, to every interaction during our stay. They truly made our family (and particularly our children) feel so special and welcome. I genuinely do not have enough positive things to say about our experience, and have already recommended the Loren to friends! We cannot wait to return!!…
We stayed at the Loren Residence with friends for a birthday weekend. To say the experience was flawless is an understatement. The rooms & grounds were impeccable, the staff were incredible (we love love loved Nani) and the attention to detail was unmatched in any hotel we've stayed at so far. As a simple example, I was walking on the beach looking for sea glass and they came and brought me a cup out of the blue because they observed what I was doing. We ate at Loren food much of the trip and everything was so delicious and fresh tasting and prepared with such care. We all want to come back! Thank you to everyone at the Loren!!!! XOXO