Ma'in Hot Spring Resort & Spa
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About
Location
4.5
Cleanliness
4.2
Service
4.1
Value
3.6
Ma’In Hot Springs Resort & Spa is located 30 kilometres from the ‘mosaic’ city of Madaba and right of the corner of the Dead Sea. It is a scenic 60 minute drive from Amman Queen Alia International Airport (AMM). Lying 264 meters below sea level in a spectacular mountain landscape, Ma’In Hot Springs Resort & Spa is close by to the south-east corner of the Dead Sea and a leisurely drive to historic Madaba. It combines locally-inspired architecture and ambience with family friendly services, facilities and attention to detail. Set like an oasis in the dramatic terrain, the location is easily accessible and defines the resort and spa experience in the Middle East - making it a destination of choice for those seeking the perfect retreat to relax and be pampered whilst enjoying the therapeutic benefits of Ma’In hot spring waterfalls.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Hot spring bath
Massage
Steam room
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Arabic
Location
Dead Sea Road,, Ma'in 17173 Jordan
Getting there
Rental CarsSee all Ma'in rental cars
1054Reviews31Q+A100Room tips
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Many of the basic services were not offered or are lacking. the area is very hot and there is only 1 bottle of complementary water for the room. there is no water offered in the lobby or even in the gym. You can only get water by purchasing it at the restaurant for resturant price. The wifi is terrible. Only certain floors have there own wifi. I stayed on the fifth floor and had to connect to either 3rd floor wifi or 7th floor wifi. Both had only 1 bar. there are no local areas in sight and dinner is not included. The only thing I would say that was nice is the staff that helped carry the bags and the ones that clean the room. I dont understand how this place can be considered a 5 star resort.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: i would not book this place. If you want to enjoy the ma'in just go to it and leave. dont stay...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room wasn’t ready even after 2 hours of check in time , the staff leave the desk while waiting the room and when call the manager to solve this problem he replied by i cant do anything and left us without any action !! Half of the day gone !!!!!!
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our first stop in Jordan and it almost ruined our trip. At check in they stopped helping use and took the next three guests. Unknown reason provided for the wait. The worst service that I’ve had in my travels. Attempted feedback with the manager, Tamer, but was not receptive to feedback. The buffet was great but the entire resort need updating. Location is great and this place has so much potential it was just so disappointing.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very disappointing stay in Ma'in Hot Spring resort, where to start... This is a 5 star hotel so we had some expectations after 5 nights in camps, but we found an old hotel with careless staff resulting in dirty rooms (found dead mosquitoes, used earbuds on the floor...) and poor service (no info on closed swimming pool, bed linen not matching bed size, no towels...). The hot spring pool is unique but doesn't allow for 3 yo to swim (42°C water temperature). This hotel needs a serious change in management to reach the service matching the room price.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Wait for change of management!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
My question is: do I come for the Hot Springs Spa and things don't work out? Good structure but poorly managed, on my arrival the room was not ready and at check in they did not find the reservation. we arrived at 3.15pm and they only gave us the room at 4.30pm. We had booked 2 massages for two consecutive days, one at 5pm but the SPA could not find the reservations. luckily they made us a new reservation at the SPA at 17, But separately with my husband moved to 18:30, and the subsequent massages on the day after at 15, therefore forced to change our travel itinerary, the waterfall and the pool of the SPA were dirty, the next day at 4pm, once our treatment was finished the pool and the "waterfall" was closed. It was full of foam and no water came out from the waterfall, it is also possible that it is induced water and not really from a spring! Wali, Sara, serious and professional masseuses, certainly valid despite the intense season, perhaps they were just very tired, but they proved their worth. My large suite was not cleaned, I had to ask for towels and bathrobes. the only thing that worked is the mini car assistants for getting around the big resort, secure parking and getting around the resorts etc... Good buffet dinner with plenty of choice. but they stressed us out by constantly asking +5 times for our room number. good breakfast, lots of variety. the price of the buffet for 2 people 50 JOD, one hour of massage 90/100 JOD. The hotel has a SPA (separate from the hotel) and they were kind but the whole structure is not clean, in the hotel itself it is dirty and there is little attentive staff at the reception. 2 + 2 massages 450 € and non-functioning waterfall in the private spa are not acceptable. The spa service is great, considering the professional staff, but do I come from the other side of the planet to relax in the waterfall pool? Or not???? Or maybe I better stay home and avoid Jordan next time? As this Ma’in Hot Spa Hotel it was born as a wellness center, the whole services must workout! and that was not the case! poor! The Hotel bring money from visitors daily entrance 15jod and clients who sleep and overnight are not pleased to stay here overcrowded, forced to go at Waterfall from 6 to 9am, when is not open to public. I will not come again even for free. Promised!…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Where’s waterfall Spa pool. Do I pay for massage only? & I should be happy to go to public pools?...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
It is so easy to only look at only the negatives. Ask yourself why is this most beautiful and once luxurious hotel neglected in some areas. Once a hotel has been brought by a corporation, then the people within the corporation will be holding out their hands once a month to collect their dividends, not leaving enough money in the pot for anything else. You have to understand that the management are given a small budget to work with , out of that they have to, pay the hotel food for guests towels, and linen cleaning maintenance, staff, wages etc etc. The staff I met and spoke with where all absolutely amazing and welcoming, Doing the best they could in the circumstances. Before giving negative reviews, think about the reasons, I would 100 % stay here again, my surroundings where sublime the food amazing and my hotel room was spectacular, the thermal pools hot. Really could do with getting the cool pool side showers working. Thank you to each and every member of staff, I applaud you for your magnificent dedication & service. To the corporation, read the bad reviews you are receiving , renovate your asset and the rewards will follow. The hotel could and should once again be magnificent.…
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Awful on almost all fronts. The corridors and lifts come from the set of a bad horror movie. Everything that can be shabby or broken is shabby or broken or both. Flies make sitting by the pool intolerable. Our room’s aircon was broken and the lugubrious ill-made dark wood fittings made it all the more depressing. We made a ghastly mistake in having the a la carte dinner instead of the buffet. The starters were a reasonable approximation of hummus etc. But the main courses were close to uneatable. Worst, we were charged over £20 just for two juices, a green salad and a bottle of mineral water. Stupid and greedy. The main hot springs experience (up the road from the hotel itself) is good once you’re in the water and not pondering the poorly maintained surroundings. In short, avoid this wretched hotel. Book a day trip to the hot springs, have a steamy splash, then retreat. You’ll save a LOT of money and not get infuriated.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Yes. If you’re tempted to book the hotel, DON’T DO IT. A day trip to the hot spring is far...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel is amazing, beautiful located and luxuous. There is a private warm water pool with waterfall! It was ok to be in bikini there. In winter the other public waterfalls are less busy (with men) so this was ideal and we recommend to go there at night time, lay in warm water to watch the stars. The staff was helpful and friendly. We got engaged at the waterfall and they even provided us with a free desert at diner, very nice and appreciated!! Great stay and we will come back!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Location is amazing, receptionist staff and management especially Mr. Bassam, Mrs. Lubna and Mr. Faris are professional and friendly. Moreover, Mr. Omar the room service is very friendly who did a good effort o serve us and make us happy. The chef and restaurant staff are friendly too. However, we didn’t enjoy our stay due to the following: -Poor building and rooms maintenance where wood curtains are broken, spider nets everywhere, mattress are not comfortable, shower head musty, water heater was closed first night, the morning shift manager of restaurant is very aggressive and ignored us while we were talking with him he left us noting that he did not have a name pin. -there is no control from hotel management in guests behavior where we faced many issues with guests noting that the area is a relaxation and meditation therefore, it shall be quiet with strong instructions to keep all visitors happy - the most horrible thing that nobody informed us about hot springs instructions although we requested a golf car from reception, however, warning signage of preventing diabetics, heart and high blood pressure patients should not enter hot spring therefore, our mam had heart attack when we reach their. I used to stay there before 2018, where everything was perfect and amazing during that time…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A disastrous end to a fabulous tour of Jordan. This resort is tired and creaking. Check in was a joke. Couldn’t get the type of room booked. 2 hours before we got to room. No robes. Left overs from last guests still in the room. Service from reception was surly and unfriendly. Took three requests to get robes, hand towels and tea bags. On the up side, the food was great. Service in the bar area was super. We found that the a la carte menu was better value than the buffet option. It’s a pity that so many things went wrong. This place needs a good dose of investment and a refurbishment on building and service levels
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$157 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
evason ma`in hot springs hotel ma`in
LOCATION
JordanMa'an GovernorateMa'in
NUMBER OF ROOMS
97
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Claim Your ListingMA'IN HOT SPRING RESORT & SPA $136 ($̶2̶3̶0̶) - Updated 2023 Prices & Hotel Reviews - Jordan
Frequently Asked Questions about Ma'in Hot Spring Resort & Spa
Which popular attractions are close to Ma'in Hot Spring Resort & Spa?
Nearby attractions include Dead Sea Museum (2.1 miles) and Zara Cliff Walking Trail (2.0 miles).
What are some of the property amenities at Ma'in Hot Spring Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ma'in Hot Spring Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ma'in Hot Spring Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ma'in Hot Spring Resort & Spa?
Yes, free parking is available to guests.
Are there opportunities to exercise at Ma'in Hot Spring Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Ma'in Hot Spring Resort & Spa have an airport shuttle?
Yes, Ma'in Hot Spring Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Ma'in Hot Spring Resort & Spa have airport transportation?
Yes, Ma'in Hot Spring Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ma'in Hot Spring Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Ma'in Hot Spring Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Ma'in Hot Spring Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.