Ma'in Hot Spring Resort & Spa
Kilometres From the Mosaic City of Madaba And Right of the Corner of the Dead Sea 30, Ma'in 17173 Jordan
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Pool & Beach (138)
Room & Suite (136)
About
Location
4.5
Cleanliness
4.2
Service
4.1
Value
3.7
Ma’In Hot Springs Resort & Spa is located 30 kilometres from the ‘mosaic’ city of Madaba and right of the corner of the Dead Sea. It is a scenic 60 minute drive from Amman Queen Alia International Airport (AMM). Lying 264 meters below sea level in a spectacular mountain landscape, Ma’In Hot Springs Resort & Spa is close by to the south-east corner of the Dead Sea and a leisurely drive to historic Madaba. It combines locally-inspired architecture and ambience with family friendly services, facilities and attention to detail. Set like an oasis in the dramatic terrain, the location is easily accessible and defines the resort and spa experience in the Middle East - making it a destination of choice for those seeking the perfect retreat to relax and be pampered whilst enjoying the therapeutic benefits of Ma’In hot spring waterfalls.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Hot spring bath
Massage
Steam room
Baggage storage
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Arabic
Location
Full view
Contact
Kilometres From the Mosaic City of Madaba And Right of the Corner of the Dead Sea 30, Ma'in 17173 Jordan
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Our room reeked with smoke smell, we got a second room and it was Ok but the hairdryer doesn’t work, they give you a pot to heat water and two mugs but there is no tea or coffee offered. The AC barely worked, the room was very hot, musty and humid. We ordered room service and an hour later we called them and they said ooops we didn’t make your meals.. what???? Also the hot springs area could use some clean up from the debris and mud everywhere. Lastly the hot pool was very dirty, as you walk around in the pool, you can feel sandy floors and see dirty pool floor. The scenery is beautiful and the breakfast was Good.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
A place with great potential, and must have been glorious some years ago, but is falling apart in all senses of the word. Everything is very dirty Total lack of maintenance Poor service, We were given a room with dirty floor, dirty table, looked as if somebody had been resting on top of the bed, and no towels. The new room was also not very clean. 2 swimming pools, both dirty. Spa needing major upkeep. And the list could go on. The breakfast was ok, but if everything you can see is fithy, it is better no to think about the state of the kitchens. The public hot pools were fun, and very hot! Not worth making the trip out there if you are short of time, and a 1 hour visit is enough. Avoid the hotel
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Date of stay: June 2022Trip type: Traveled with friends
Room Tip: Avoid the place. Ir does not meet any of european safety, higiene or quality standards
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great setting and luxury / 4 star plus decor. Hot springs are great but let down by poor service and attention to detail. From my stay Pros: + Hot springs + Rooms and hotel ground lovely Cons: - Struggled to locate booking from hotels.com made and confirmed over a month ago. - Only given two small plastic bottles of water for room which weren’t changed whenever the room was made up (not great for supposed 5 stars) - Whenever we ordered soft drinks they were warm. - No towels given to us for our second day - Food was below par however they did give us free ice cream when we returned a dish. - On our final night we wanted to eat a la carte and were pressured in to their 25 dinar buffet. It felt like the staff couldn’t be bothered to serve us. -There was a 4 hour power cut in the middle of the afternoon which meant the room had no lights or air con on the hottest day of the year. No updates in the day had to keep phoning and when we complained they said it was just the energy companies fault. A real star resort would have offered some sort of complimentary refreshments or updated the guests. - Whenever we ordered anything at dinner it took ages for it to be brought over. - Ordered room service and was given an undercooked (seemingly shop bought pizza) and warm soft drinks again. - no effort made to make the holiday special - staff don’t give particularly good service and missing the attention to detail of a real 5 star resort…
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The resort is in an amazing location, which is actually the best part of the resort itself. We had 2 rooms for only one night! As soon as we entered the room towels were not there, in a double room only one towel in the single 0 towels, so we asked reception to bring them in, they were very fast but anyways not a good 1st impression. Apart from this, the hotel was average. It is old and not very well cleaned. There were many small details that are important in a five star hotel that were not taken care of; bathroom was not cleaned well, hairs from previous guests in the shower, the toilet itself had a missing piece and outside the room there is a balcony completely full of pigeons’s poop… I know it might be difficult but at least try to clean it because was the same outside the balcony of the restaurant. Food was very good! Nice variety and display also the drinks we took at the bar in the afternoon. Staff very nice and polite, but during COVID they could have done a really big refresh of the hotel itself… We were fine but just because was one night… really need to change the interior design and push on the cleaning part, doesn’t matter if the location is stunning but this are major details that need attention.…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The hot springs at night were very relaxing and definitely worth one night's stay. The bar had a very nice ambience and much nicer than the buffet dinner. The breakfast buffet was the best we’ve had in Jordan. The hotel staff were very good throughout. The room had a good view but was very tired and needed updating. Based on the room we would only recommend 1 night but if updated then a couple of nights would be recommended
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Date of stay: December 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The waterfalls and the nature is amazing but the hotel was not a good experience. Rooms are not very clean. When we requested for towels and slippers they didn't respond us even we called three times. Housekeeping is not working very well. Lack of coordination between the stuff and the administration. Cascade spa was a good experience, recommended.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: One day trip would be enough to enjoy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here 4 nights. Positives- the environment and natural beauty of the location and the waterfall. The massage and spa was also amazing. Would maybe recommend staying here one night- no more. Negatives- staying for longer than 1 night the faults of the hotel and service become very noticeable and are actually very embarrassing for a 5* hotel. Everyone smiles and says hello but no one seems to know how to run a 5* hotel properly or have any personality. To point out a few things: -Since day one the room was not cleaned properly- the floor was dirty from the people before. I asked multiple times for it to be cleaned and it was only after a sandstorm blew through a broken window and my fiancé was hysterical that they cleaned it properly on day 3. -by the pool area was not cleaned properly. There was old fruit that had been there for days attracting swarms of flies making it unpleasant and unbearable to sit there. -I had a shower one day and realised and no replacement towels were in the room and they had taken all the old towels. I informed reception and sat drip drying for an hour waiting for someone to deliver towels -I asked for a taxi service multiple times from reception and they were unable to help at all. Absolutely disgraceful. I ended up arranging my own which was stressful and challenging. -our keys stopped working on Friday as we were accidentally checked out. A small point in a list of comical errors. -on day one we were given a single bed duvet for a king size bed. This was fixed the next day when we told them, but again, comical from a supposedly 5* hotel -parts of the room were broken. Toilet broken, shutters broken, wood snapped off parts of furniture etc. A cupboard door fell off in the bathroom landing and injuring my fiancés toe one day. -we got engaged on Thursday at the Dead Sea, we informed staff and no one cared or had any interest. Our engagement was amazing luckily, and the hot springs are beautiful. It is really a shame the hotel and the service were so poor.…
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Don’t stay here more than one night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have no words to explain how magical it was. The location is breathtaking, the staff is AMAZINGLY NICE KIND. We reached the hotel and they immediately took care of us, our room was ready and our luggage in the room. The room has a fabulous view in the mountains you can see the waterfall from the room. Rooms are clean, perfect side. Special thanks to ZIAD & FARES, who took care of us and gave us so many advise to make our stay memorable. We booked a massage and buddy wrap at the SPA: WAWWWW, fabulous experience. Above our expectation: the spa is located in another building with a private waterfall pool . The staff is just amazing . They are kind, super professional . The quality of the massage is super high. You can enjoy the private pool while waiting for your massage, or after your massage. They will offer you tea, juices, amazing dates and nuts: one of the best spa ever ! Special thanks to Mohamed (the two Mohamed) from the Spa who have been amazingly nice with us . Thank you so much for your warm welcomed, and kind attention. Honestly, if you visit Jordan and don’t go to Ma’in Hot Springs, don’t go to Jordan ! Thanks thanks thanks…
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
A friend and me booked one night at the hotel over booking.com. We mainly were looking for a good deal to relax and because there was a good offer including breakfast we chose Main springs. Upon arrival we were told that there is no breakfast included even though it was clearly stated on the offer and our booking confirmation. The staff was not willing to compensate or did not put any effort for us and even complained about booking.com. when contacting booking.com, we were told that since they are an intermediary they cannot help us - we should resolve this issue with the hotel. We were disappointed by how the hotel reacted to out complaints and how they handled the situation. Apart from this, the hotel was average. It is old and not very well preserved. There were many small details that are important in a five star hotel that were not taken care of. (tv controller was broken, bathroom was not cleaned well, toilet had a missing piece, room service took over 1.5 hours, service staff was not friendly, pool was closed - was not mentioned.)…
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
One of the best hotels I’ve ever been! Highly recommended! The staff couldn’t be better. The location is perfect, pure paradise! The water in the swimming pool is so warm and relaxing! Dinner was very good. Breakfast was delicious and we could have it outside, with a view. The hotel itself is awesome, very comfortable, clean, cozy… the decoration is very nice, mostly wood, local carpets… I would love to return!
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: Stay as long as you can, I only regret that my stay wasn’t longer!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
PRICE RANGE
$182 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
evason ma`in hot springs hotel ma`in
LOCATION
JordanMa'an GovernorateMa'in
NUMBER OF ROOMS
97
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Claim Your Listing Frequently Asked Questions about Ma'in Hot Spring Resort & Spa
Which popular attractions are close to Ma'in Hot Spring Resort & Spa?
Nearby attractions include Dead Sea Museum (2.0 miles).
What are some of the property amenities at Ma'in Hot Spring Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ma'in Hot Spring Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ma'in Hot Spring Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ma'in Hot Spring Resort & Spa?
Yes, free parking is available to guests.
Are there opportunities to exercise at Ma'in Hot Spring Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Ma'in Hot Spring Resort & Spa have an airport shuttle?
Yes, Ma'in Hot Spring Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Ma'in Hot Spring Resort & Spa have airport transportation?
Yes, Ma'in Hot Spring Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ma'in Hot Spring Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Ma'in Hot Spring Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Ma'in Hot Spring Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.