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Hotel Schloss Lehen

Traveler (27)
Room & Suite (10)
Dining (1)

About

#1 of 2 hotels in Bad Friedrichshall
Location
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Value
Set within a converted water palace dating from 1553, this hotel in the town of Bad Friedrichshall boasts an idyllic park, individually furnished rooms, and excellent cuisine. Here at the Schloss Lehen, you can look forward to bright, spacious rooms with free Wi-Fi internet access, a breakfast buffet, and a charming historic ambience. Treat yourself to regional and seasonal delights in the Schloss Lehen's restaurant. Alternatively lean back with a drink in the hotel bar. The assorted antiques, beautiful terrace, and romantic lounge are other highlights here at the Schloss Lehen. During your stay, make time to visit nearby attractions, which include the Sebastianskirche church and Kochendorf's Altes Rathaus (Old Town Hall). Route B27 takes you to the heart of Heilbronn in only about 13 minutes.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Free parking
Restaurant
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Minibar
Family Rooms
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Quaint

Location

Full view
45Car recommended
Grade: 45 out of 100
120Restaurantswithin 5 miles
23Attractionswithin 5 miles
46Reviews
0Q+A
1Room tip
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  • English
we stayed in this Hotel during 28-29.04.2019. The Hotel staffs were very friendly and helpful. Although we were the only 2 visitors on 29.04.2019 having breakfast in Hotel. The breakfast room was well prepared with full choices.
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I was here for the shortest time. I had to check in after the reception closed. Everything was ready for me to do that painlessly. My room (#11) was in a corner with lots of windows and curtains that barely covered them. There were none in the bathroom which was off putting! The place is very traditional and quant, a little minimalist in the rooms but you had what you needed. It cost €119 so reasonable.
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+1
Hotel Schloss Lehen is an ancient manor built in 1553 along the Kocher river in the ancient town of Kochendorf (Google: Bad Friedrichshall). It is a small four star hotel with dinner restaurant and bar. There is a courtyard in the front and a small park in the back. Within walking distance you can find the historic city wall with towers and stone barn from around 1200, historic city hall from 1597, Sebastians Church from around 1100, and uphill the Grecken Castle from around 1600. A café and a bakery is also within walking distance. (Never mind the 1 Euro store.) The main attraction of Kochendorf is however its salt mine that is open for tourists on specific dates (check their website to be sure). I am definitely biased since I lived in Kochendorf as a child and rode my bicycle around the manor many times looking at the supposedly rich people. Coming back for a visit from the States it was an obvious choice. Parking is free inside the gate on the west side of the building. When entering the building you will notice the big and heavy front door as well as the stone plaque above it that says 1553. The inside is all historic manor with thick walls, arched ceilings, big wooden doors, spiral staircase tower, and quirky angles if you get a room on the third floor. The elevator is an adventure of its own at about 3.5 x 4 feet in size. However with a little patience (its slow) and the trick on how to close the door right, it works reliably. When checking out, I filled the elevator with my luggage, took the stairs down, and was in the lobby before the elevator. The rooms are nice, simple, and clean using regular keys. No electronics or plastic here. Typical for the thrifty Schwaben region: The hallway lights turn off within a few minutes and you get the fun of finding a light switch at night (next to every door). I highly recommend a room on the third floor since you get to enjoy the roof dormers and the view. Staff is very friendly and welcoming. German breakfast (cold) with very nice variety is included. Boiled eggs or scrambled eggs are also available. In two cases the staff went above and beyond: 1. Since my plane landed in Frankfurt at 6am I arrived at the hotel at 8am with a car full of luggage and nowhere to go. Even though regular check-in is not until 1pm, they promised to get a room ready by 10am and had it done by 9:30am, leaving just enough time to have a treat at the Schloss-Cafe across the parking lot. 2. My sister mentioned in the reservation notes she was vegan, and promptly someone waited for her at breakfast with three vegan spreads and almond milk. Lastly, I was amazed at the reasonable price which includes tax and fees. In the U.S. any hotel that remotely looks like it has class or style costs a lot more.
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I love this hotel. The staff are very friendly and helpful, have no issue when I need to check in late at night. The rooms are really nice with individuality and character. It is an old building with old features, which adds to the charm. (if you like that kind of thing....if you like bland and uniform business hotels, then perhaps this place is not for you) The restaurant is very good with a superb selection of wines to try. The Schloss Lehen for me is a fine example of great quality for great value.
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First of all, it's hard to issue a rating since the first day was absolutely perfect whilst the second day was tainted by lazy and disrespectcfull staff. Mathematically, that would warrant an average rating whilst for the overall impression, we are not pleased on average but rather disappointed. Before leaving, we did manage to address all the issues with the lady at the front desk who did her utmost to minimize the damage. For that, I have great respect whilst of course one cannot change the past. First day: arrived around 2pm as walk-in guests and were welcomed very personally. The gentlemen at the reception, who we later did learn is the Master Sommellier, did an excellent job in finding us two rooms so we were happy. Spent a lovely late afternoon and had an excellent dinner - irish beef with a side salad - all very much to our liking. Even though the choice was limited since they only have one cook, that meal was excellent and I would not have wanted anything different. The wines were beyond premium and our Master Sommellier made excellent recommendations - all very well done. We finished the evening in the castle's garden with another bottle of red and I must admit that was one of the loveliest evenings this year so far. Second day: wanted our room to be made and announced that around 10am - were promised it being done around 2pm. Left for the day and came back mid-afternoon. No room done - reminded staff again. Got a very friendly smile in return. Then went for dinner later in the early evening. Again, only limited choice (which is ok for one day but not for two days in a row) so we went for the Gourmet Burger. This evening, our Sommellier - again doing a great job - was supported by two staff members; a friendly young lady who earnes some student money and another girl who I still have not found out what she does - except giving you smiles, smoking in front of the castle's main entrance and playing with her mobile phone. The meal that evening took extremely long and was close to not eatable (overcooked and too salty). The restaurant was full and everybody was slowly getting very upset. The Sommellier tried to do his best by running back and forth and giving out a complimentary glass of wine. It is very smart of him to build that personal relationship with guests which in return and his favor raises the bar for any guest to become very angry with him. Whilst we were starting to get very concerned for him health-wise, the "girl" spent the evening - and yes that really happened - smoking in front of the building, writing message on her smartphone and surfing the internet. She also - without any harm of bad feeling - has no problem doing that if the others are beyond any doubt overloaded with work. To make it a bit more funny (for her that is), she suddenly had decided to put on own of these toy crown saying "happy birthday" that a guest from a birthday party earlier in the afternoon has left on a table. From time to time, she fully disappeared so there must have been another smoking hide-out likely on the back of the castle as I also happen to see a full ashtray there. At around 8pm, many hours after we asked why the room is not done, I went to "get" here and asked the question why she simply does not do what she is supposed to. I was wondering if it is simply neglicence, lazyness or not knowing how. The Sommellier tried to rescue the situation and I then asked her in front of him if she might want to explain to both of us why she constantly refuses to take orders. In that regard, I believe and the works in most hotels, the lowest level of staff simply takes order and makes things happen. They are not here to discuss and have arguments - not with the guests nor with their bosses. They are also not on the hotel payroll to act as decoration, mostly with a cigarette in their mouth. They are getting paid to do a job and if neither willingness nor ability appears to be present, they should be made redundant. In that particular case rather sooner than later since I can guarantee that no one who stayed there on that weekend will ever think of coming back. Back to the bed linen and making up the room: by roughly 10 pm, after the helpful student worker has gone through the laundry and vacant rooms (the other one just had to run away for a second - most likely to get some cigarettes and answer a few whatsapp messages), we then had to come to the regretfull conclusion with the Sommelier (yes, he also runs the hospitality part of the business), that there is absolutely no more pillows and linen so that was it - end of the story. For the sake of concise reading, I spare the reader the endless iterations with the "girl" since she also has made up the room - at least to her quality standards - which consisted of opening the door, throwing the used linen diagonally across the bed, and closing the door. Upon check-out, as I mentioned in the beginning of the review, we mentioned all that to the very friendly lady at the desk. She was very sorry and apologized for all. She also noted that when she is around, the "girl" will not smoke in front of the building (but behind I guess) since she is most likely a bit afraid of her (with all rights of course). I could judge from that lady's reaction that she was overwhelmed with the sheer quantity of misconduct by the particular staff members whilst she somehow did not appear too surprised to me in the end. Having read on the internet elsewhere that this property appears to be "only" someone's hobby and passion, I would recommend to either stop the hospitality business immediately and rent it out as an event location or for special exhibits or to get the hotel and restaurant running properly. For that, you defenitely need the current Sommelier and the professional colleague that did our check-out - these are people that have a passion for what they do. And if somebody is passionate about their work, they will perform well and exceed guest expectations. Whatever management will decide to do or not to do based on this review, I can only advise any guest who intends to go there to simply turn a 180 degrees on the doorstep if you see a mid-20 girl with blond hair in staff uniform smoking and playing with the mobile phone anywhere on the premises. Sleeping in your car will be less harmful than enjoying that individual's hospitality.
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12
PRICE RANGE
$99 - $148 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBaden-WürttembergBad Friedrichshall
NUMBER OF ROOMS
21
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