Everything about this hotel was phenomenal - the staff, the service, the lodge, the room, the views, and the food. While you’re there to see the gorillas the team caters to your every need. They provided hiking sticks, packed meals, water in reusable bottles, and even put on our gaiters to protect against leeches on the hike. On our return, they were ready with fresh towels and drinks in the lodge, cleaned our clothes and even our boots immediately, and (without even requesting it) brought us pizza and beer one day and hot chocolate and pastries another. They had a roaring fire ready to go in our room’s fireplace every night on our return from dinner. They knew what we wanted better than we did! In magical Bwindi, Clouds managed to make our time even more sublime.
We were a group of 10 people and were made to feel right at home! The main area is spacious with fireplaces and lots of sitting areas. The rooms are very large with everything one needs, including water bottles in the beds to keep your toes warm! The fireplace had a lovely fire when we returned to our room after dinner. Our laundry was done beautifully and the meals were great!
This lodge is amazing!!. Nick and team go over and above to make your experience one of a kind!. The rooms are beautiful, food is amazing, packed lunches are wonderful for gorilla trekking!. Everything about this place is perfection... So many like surprises along the way...
We were exhausted and hungry when we got here after nearly 24 hours of travel so initially we were a bit grumpy but that was soon remedied: Rooms: separate large cottages with lounge, big bed, big bathroom, fire. Very cozy Food: tasty and abundant Service: each room gets a butler and housekeeper. Innocent and Gad were amazing The overall feel of lodge is cozy, welcoming and lovely. The local kids coming to sing was a great event . The gorilla trekking is out of the lodges control but was also a lovely experience. Lodge is remote and on a bumpy road but well worth it
Clouds is an amazing property. Overlooking the volcanos in Rwanda, the views are incredible. Our accommodations were exceptional, the views from our cottage were amazing. But what we appreciated most was the attentiveness of our butler, Treasure and our housekeeper, Izzy. We had a spectacular but exhausting gorilla track and when we returned, Treasure organized a beautiful lunch on our terrace, complete with Izzy’s fire. We were able to relax and recover thanks to these kind men. Go to Clouds. It is awesome