Serena never changes with hospitality standards.They always get better with added value.Am always proud to visit and work with this amazing vacation properties.I encourage all to keep visiting and learning new ventures from them.Culinary delights and other amazing hospitality experiences.
Actually visited hotel earlier for a weekend. Situated in the middle of rainforest it is a quiet place to just sleep, relax and walk between old trees and learn about herbal medicine. Excellent for birdwatching and other wildlife popping up during the evening or night at the pool looking for water. Great champagne breakfast, great food and friendly staff. Though you gave to keep windows doors closed otherwise you have unexpected visitors (monkeys). And if you lucky Mt. Kenya revels itself early morning! Worth waking up at sunrise! Recommend for quiet weekends!
Stayed here many years ago, when I was young, and it hasn’t changed a bit..fabulous lodge, reall friendly staff, and a view to die for.. looking out over the water hole where you are visited by all manner of animals.. the staff will wake you for nocturnal visitors on your hit list, but go down to the underground viewing bunker, and you are amongst the animals.. will definitely be going back
The accommodation was very good and the facilities too. With the balcony of each room facing the water hole one can see the beautiful variety of animals that come to quench their thirst. The hotel does offer a jungle walk and it is very informative and worth while to take it.
When I was planning my Africa trip, my friend suggested going to a tree top hotel to see animals. The Serena Mountain Lodge was the ideal choice. It is way up in Mt Kenya Park...about a three hour drive from Nairobi. When I arrived, I thought the hotel was very homelike. The staff was very friendly and very helpful. My room was okay. The bathroom was more of a problem. The toilet ran all of the time and the shower was just okay. All of the rooms overlook a small pond with salt licks that attract animals all day and night. The meals are at set times. They offer afternoon nature walks. At night after dinner, the “watchers” come with a list of animals that might come during the night. You let them know which animals you would like to see... and they will come and wake you when the animals arrive. I only got to see a couple of animals... but I’m still glad that I tried the experience. It was quite pricey...so I wouldn’t consider it an absolute must do.…
We enjoyed a great time at this lodge, watching animals walk into the waterhole to drink and lick salt. The elephants and buffaloes were a top one for most of the group members. The other highlight was loads of birds....
We visited Serena Mountain Lodge again after 10 years and this time with kids. The lodge was excellent just as before. In the heart of the jungle and really gives the authentic feel. The staff are so well trained and took care of us well. The guided walking tour was especially fun and my kids loved it. Food was always good and the views are stunning! A must stay for those visiting Kenya!
We stayed here in January 2020 for only one night and loved it! Yes the room is small but it is very cosy and I loved the decor and we especially loved our balcony from where we could watch the waterhole. The food was excellent and our party were the last out of the bar at night. We did the nature walk which was very informative but spoiled by noisy Americans who talked over the guide the whole time and probably scared off the animals in the forest as we saw nothing! We enjoyed the surprise at the end of the walk - do it and you will see for yourself! As for the wildlife at the waterhole, we saw mainly buffalo, some bushbucks, two eagle owls and a mongoose. The cloud cover was too low to be able to see Mount Kenya. Would love to go back one day!
An eco friendly lodge built on the slopes of mount Kenya , amongst the dense growth of forest land. An oasis in the forest . With the impeccable Serena service ! Helpful staff and a friendly manager , Mr. Isaac , who was ready to help . Apart from the service , the lodge is built near a waterhole . Buffalos and other herbivores come to drink and forage. With plenty of bird life too. The hyenas and leopard come there too . We were lucky enough to witness a hunt there. A relaxing weekend getaway . My only concern is the lack of elephants which were in abundance , but, which have disappeared due to human encroachment.
Been along time. So great to be back. Great,friendly and helpful staff. Rooms all looking into the waterhole. Very comfortable. The afternoon walk was tiring but beautiful, only thing here is, the trees should be named. It would help a lot. Well done. Thank you