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Traveler (460)
Room & Suite (111)
Dining (19)
Overview
Chaka - Nyeri, Mount Kenya National Park Kenya See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3 Star accommodation
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews (406)
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351 results
Traveler rating
138
156
44
8
5
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LanguageEnglish
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138
156
44
8
5
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All reviews nature walk rooms are small one night water hole watering hole viewing area sykes monkeys tree house slide show salt lick rooms face egyptian geese cape buffalo cake bush bucks rooms overlook main course
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1 - 5 of 351 reviews
Reviewed 4 weeks ago

This lodge seems lost in time. A cabin-like feeling with cramped rooms, tiny bathroom, narrow halls. The fixtures in our bathroom were loose. The view of the watering hole was nice, but no animals were to be seen. Breakfast was passable. Like others, this was...More

Date of stay: October 2018
Thank Bill M
Response from SerenaHotels, Lodge Manager at Serena Mountain LodgeResponded 4 weeks ago

Dear Bill, Greetings from Serena Mountain Lodge, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points...More

Reviewed 5 weeks ago

This was included on our package and we just spent the night there, but surely post the entire trip, wish this could have skipped and the day added somewhere else. This is a nice lodge at a 7.2K feet altitude. The highest in Kenya. The...More

Date of stay: October 2018
Thank Rohit S
Response from SerenaHotels, Lodge Manager at Serena Mountain LodgeResponded 4 weeks ago

Dear Rohit, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us even though not many animals came to the waterhole this night. we will always strive to offer the best and try to...More

Reviewed November 4, 2018

Small, cramped rooms with sub-par bathrooms (the shower was disgusting). No heat. Breakfast was passable. Didn't see any animals at night (possibly due to rains a few days before that provided water elsewhere and a full moon). In all, considering the dreadful rooms and hot-or-miss...More

Date of stay: September 2018
Thank WanderingParsifal
Response from SerenaHotels, Lodge Manager at Serena Mountain LodgeResponded 4 weeks ago

Dear Wagner, Thank you for taking the time to share your candid feedback and on behalf of the team here, I am very disappointed to hear that you found our rooms to be below the Serena standard to which you are accustomed to. Its also...More

Reviewed November 2, 2018

Rooms are on the small size and overall the lodge is a bit shabby. Not quite what I expected from a Serena property! Food was very good and view of water hole was great - we saw buffalo, water buck, antelope and a lone hyena....More

Date of stay: August 2018
Thank CarlaB3180
Response from SerenaHotels, Lodge Manager at Serena Mountain LodgeResponded 4 weeks ago

Dear Carla, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant on though not every bit of it. I am also very...More

Reviewed October 30, 2018

Located high in the Aberdare Highlands in a thickly forested area. Good views of Mount Kenya in the distance especially at sunrise. At the time of my visit the waterhole was disappointing as only a few animals visited, perhaps we were unlucky. I was on...More

Date of stay: October 2018
Thank rogerdowning
Response from SerenaHotels, Lodge Manager at Serena Mountain LodgeResponded October 31, 2018

Dear Rogerdowning, We greatly appreciate your comments regarding your recent stay at the Serena Mountain Lodge , It is always a pleasure to receive positive feedback. I am however sorry that our room product did not meet your expectations and for that; please allow me...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Shuttle Bus Service
Laundry Service
Concierge
Non-Smoking Hotel
Things to do
Restaurant
Bar/Lounge
Details
Price range
$209 - $386 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$209 - $386 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Photos
Traveler (460)
Room & Suite (111)
Dining (19)
Pool & Beach (5)
Family and Play Areas (2)
Nearby
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Questions & Answers
Ask a question
DannyP1412
August 31, 2017|
AnswerShow all 4 answers
Response from Chloe S | Reviewed this property |
No there was no safe. We locked everything in our suitcases! :)
1
Vote
pravasi20162016
October 9, 2016|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Hello, Mountain Lodge is built at a high altitude along the slopes of Mt. Kenya. Because of the altitude, it is a lot cooler hence not conducive for Mosquitoes at all. There are no mosquitoes at MOuntain Lodge
0
Votes
Room Tips
"All rooms have view of water hole, higher floors are better"
CarlaB3180
Nov 2, 2018
Read review
"All rooms have a view over the waterhole."
rogerdowning
Oct 30, 2018
Read review
"Pick rooms with balcony. Except for rooms on the reception level, all other levels need usage of stairs...."
SharathR_13
Oct 21, 2018
Read review
"With a small child, having the room on the same level as the sitting area/dining room/deck was nice."
chiditka1
Sep 25, 2018
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