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Holiday Inn Express Texarkana East

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130 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Texarkana East
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Showing 130: English reviews
Shreveport, Louisiana
Reviewed October 8, 2015

In town on a business trip, made reservations on trip advisor. Met a very professional gentleman Rob Wells who went above and beyond to get me the best rate and room available. Rooms are very clean and ill definitely be back. Thank you for an awesome stay !!!!

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Helpful?
4Thank Brent G
Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you and we love reading guest feedback like yours. One of our core values is, "We Care About People" and it so nice that you recognized this effort in our Front Desk Team. We truly look forward to serving you in the future. Karina W-Thurman FOM Holiday Inn Express -Texarkana East 870-216-0083

Reviewed September 29, 2015 via mobile

Upon checkin at 5 pm, room was not clean. Toilet not flushed, urine on toilet seat, hair on comforter, clothes tags on bathroom counter, hair in shower, carpet not clean and room had odd smell, like a chemical smell. Wouldn't stay here again.

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Helpful?
Thank Mitch F
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Mitch F, Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience because of the poor room cleanliness....

Olney, United States
Reviewed August 16, 2015

We stayed here after making reservations via phone to IHG....got a good rate BUT now I see why it was so cheap. We were checked in @ 530 pm by a young gentleman who seemed new, lost or confused. We had just rode 450 miles from San Antonio in 105 degree heat on our motorcycle so we needed a good...

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1Thank Bryan H
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Bryan H, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sincerely sorry for the inconvenience and unfriendly service you received during your stay. I also apologize that you had an unfavorable breakfast experience. All your comments will be looked into and appropriate action will be taken. However, it...

Denver, Colorado
Reviewed August 10, 2015 via mobile

This time there was hot water, not simply warm. The internet was very fast and the beds were very comfortable. The hotel seemed very clean. The staff was polite and attentive. They need a small lamp on the large desk in order to see what your doing. The folded cheese eggs were an over cooked brown instead of yellow. We'll...

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Helpful?
Thank jvboyle
Meridian
Reviewed August 8, 2015

We had seen the Trip Advisor negative review of the hotel from "dripping springs" so we were somewhat cautious booking. But seeing that Holiday inn had reached out to him to address the issues we thought we would give it a try. One thing "Dripping Springs" also mentioned was no Comedy Central. We planned to stay there Thursday August 6th...

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Helpful?
Thank Toni G
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Toni G, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance because of the inconsistent information provided to you regarding the availability of Comedy Central channel. Please accept our sincere apologies...

Matamoros, Mexico
Reviewed August 4, 2015

I stayed two nights in this hotel and found it to be clean, comfortable and affordable. The free breakfast was very good, with enough choices. The staff was friendly and check-in and check-out process was fast. The price is reasonable. I definitely would stay again in this facility.

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1Thank MiguelHernandezP
Austin, Texas
Reviewed August 2, 2015

Location was great, Hunter was awesome at check-in and we were able to secure rooms coming off the highway. The bummer for us was that the rooms had stained towels, no one was at the desk when we needed to buy water (kept waiting for about 5 min); the "breakfast" that was supposed to come with the room was probably...

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Helpful?
Thank Kristine B
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Kristine B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom amenities, front desk service and breakfast selection. We will address these concerns. We take all...

Dripping Springs
Reviewed July 15, 2015

We made a reservation for a 2-bed suite sleeping 6 people (two on each of the beds plus two on a pull-out sofa bed) for July 4th. After making the reservation, we received a confirmation email which said "Reservation Confirmed." When we arrived at the hotel we were told that they no longer had our room. The person working the...

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2Thank TomYDrippingSprings
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear TomYDrippingSprings, We noticed your review regarding the Holiday Inn Express Texarkana East,. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn Express brand. We appreciate you bringing your concerns about the problem with your confirmed reservation to our attention and apologize for any inconvenience you may have experienced. We have...

Reviewed July 13, 2015 via mobile

The rooms were clean and in good condition. Staff were friendly and helpful. Location was convenient and easy in and out traffic - wise . I definitely would stay again. Breakfast was nice and the value was fair.

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Thank Robert H
Reviewed July 5, 2015 via mobile

On a business trip with entire family (two parents, one grandfather and three boys 5-15). We made a last stop at 9:00 on 4th of July to stay the night. Absolutely every staff member gave excellent service. The desk clerk, chef, waitstaff, and housekeeper. We travel three days out of a week on business and have never experienced all around...

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Helpful?
Thank Jamie B
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express East is the newest hotel at Texarkana. It is located off I-30 on the Stateline (exit 1 AR or Exit 233 TX) Hotel is the latest addition to the Texarkana and proudly exceeds guest expectations. We are strategically located to major attractions, downtown airport and Texas A&M in addition to most other attractions in town. ... more   less 

Additional Information about Holiday Inn Express Texarkana East

Address: 5210 Crossroads Parkway, Texarkana, AR 71854
Location: United States > Arkansas > Texarkana
Price Range: $87 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Texarkana East 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Texarkana East Hotel Texarkana
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Texarkana East staff and other travelers.
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Big Sandy
4 months ago

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Questions? Get answers from Holiday Inn Express Texarkana East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay away from the elevators. People can be so loud and rude in the early morning when not everyone has to be awake at 0530.”
3sons, 2 weeks ago | Read review
“Easy on/off access to Interstate, but far enough off to be quiet. In the midst of several hotels. Any room should do.”
queenanne48, Jan 9, 2017 | Read review
“Rooms on the rear are away from the highway, but I don't think the rooms on front had that much issue, as the hotel is well back from I-30.”
silvervalk, May 6, 2016 | Read review
“Excellent elevators, fast, so any room is good.”
vgwinger, Apr 5, 2016 | Read review
“Park in back in the fall....shady.”
dcvanz, Dec 5, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question