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Extended Stay America - Fayetteville - Springdale

Traveler (17)
Room & Suite (33)
Dining (1)

About

#14 of 20 hotels in Springdale
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
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Location

Full view
47Car recommended
Grade: 47 out of 100
21Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
84Reviews
1Q+A
7Room tips
Traveler rating
  • 42
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  • 8
  • 6
  • 19
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Popular mentions
Only needed a room for one night while working in Fayetteville and it was awful. The lady at the front desk was nice but that is the only positive comment I have. The room had the most awful odor!!! Literally went to Wal-Mart and bought air freshener which did not help. The
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Springdale
Responded 1 week ago
Thank you for choosing to stay with us. We are sorry for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance team so that the problems do not repeat in the future. We also apologize for the inconveniences you faced due to other guests. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
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Hotel's Favorite
I am very disappointed with all the negative reviews from people with only one review on this site. I was somewhat worried about what I read when I went back before we left and looked at the most recent reviews. Pros Staff is great. Very helpful people. I made reservations
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Springdale
Responded Oct 3, 2018
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and that you loved your well-equipped room. It was a pleasure having you both at our hotel. We look forward to your return visit. Sincerely, Hotel Management
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The staff were friendly and helpful, first off the luggage carts wheels would not work, the tub stopper and ring was completely out of the tub and sitting on the side of the tub. The air conditioner would not work right the room was not clean. We had to stay there because every
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Springdale
Responded 5 weeks ago
Chuck, Thank you for being our guest. A clean and comfortable stay is any guests’ initial expectations, and we offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
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I have stayed in a couple ESA hotels that were well above average. This one was not. The staff was very friendly, but the area around the check-in desk reeked of cigarette smoke, as did the elevator. The hotel was rather dirty, if my wife had been with me we wouldn’t have
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Springdale
Responded Mar 6, 2019
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
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First night: room smelled damp due to dripping tub faucet. My fiancé asked to change rooms. Male front desk staff member spoke to him with a pompous tone. Second night: found bent spoons with dried cotton stuck to them in the cabinet. I thought they made sure all dishes were
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Springdale
Responded Jan 19, 2019
We offer our sincere apologies for the housekeeping issues and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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PRICE RANGE
$76 - $123 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArkansasSpringdale
NUMBER OF ROOMS
20
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