The Petra Palace is located on the main touristic road, 200 meters from the main entrance to the archeological site of the rose-red city of Petra. The hotel is classified as a three star deluxe hotel featuring 180 fully air-conditioned rooms, all with private bathrooms, bathtubs, hairdryer, free toiletries, mini bars, satellite television and a 24 hour movie channel. The rooms are warmly decorated and overlook either Petra mountains or the pools.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Arabic
Location
Tourism Street, Petra - Wadi Musa 71882 Jordan
Petra Palace Hotel
1,098 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Let’s look at the positives about this hotel. It is in the central part of town a very short walk of 5 mins from the entrance to Petra. It has two pools one enclosed on 4 sides by the hotel and one that was more open. Both are OK, I can rate them no higher. The open one was very cold whilst the enclosed one had a lot of leaves floating in it.
Booking in was efficient but hardly welcoming and the room, lacked care and attention to cleanliness. The shower is state of the art, the money would have been better spent on the painting and décor. The toilet was disgusting with what looked like urine stains on the porcelain. The safe did not work and maintenance had to be called twice. The in room telephone did not work and whilst they were going to replace it, this did not happen. The food, we had dinner and breakfast, whilst adequate was dull and lacked variety. Yes, there was a choice but it was the same over the course of my stay. Having tried the dinner the first night, I decided to eat out from that point onwards as there are a good selection of restaurants with good foods.
The best part of the hotel is the bar. The barman was friendly, welcoming and made a great effort to make people feel welcome.
If I returned to Petra I would certainly not stay here again. It is not worth the money and can only charge what it does, because of its proximity to Petra.
Read more
Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
My mother and I stayed 2 nights in this hotel. The hotel is located a few steps from the entrance to the Petra site, the room was large with 2 queen-size beds overlooking the pool, fridge, the bathroom definitely needed to be renovated (old bathtub, sink attached to the wall with considerable amount of visible silicone), we had a problem with the heating but the staff immediately intervened and solved the problem. The hotel has an outdoor swimming pool and a pub. The restaurant room is well served, international breakfast with a choice between savory and sweet (pancakes and eggs cooked expressly by the chef) assorted dinner with typical Jordanian appetizers, rice, pasta, meat/fish and desserts. Praise to the reception staff for their speed in resolving the problem in the room, and to the kitchen staff for their kindness and smile despite all our culinary questions
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the quality of the rooms is quite low (old) and some overlook the swimming pool...noise and screams guaranteed. but the wifi works and the lottery is good. for the restaurant it remains honorable and fresh (ultra basic) provided that you are there in low season (like us) with a hotel that is 3/4 empty otherwise it turns empty into hell. if you are on a private trip, the location means nothing to you (take a taxi for 2 days....). in any case in high season avoid half board.
Read more
Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreadful. Failure to put drinking water in a hotel room when you shouldnot drink the tap water is totally unacceptable. Corridors and rooms old and tired. We had a 6th floor room with sliding patio doors, no balcony, but plenty of ducktape & a long drop. Certainly not a Palace, it does not warrant it's 3 stars!
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Do not choose this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was okay, with 2 doubters in it. Unfortunately, no bottled water in the room and no coffee/tea facilities. A window can be opened and we like that. There is a hamman for a fee, very tasty after a dusty day in Petra. Plus point: breakfast available from 6am and very extensive. And a 5-minute walk from the visitor center. There is also a swimming pool, but it is not heated and the water is therefore really fresh. There are plenty of restaurants and shops in the street of the hotel (for water, among other things).
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 1 night to visit the wonderful Petra. The hotel is about 500m from the visitor centre at Petras entrance and there's a few restaurants nearby. We had some issues checking in (not the hotels fault) and Safi on reception was really helpful and also arranged our 'Petra by night' tickets (do this if you can). Jordan seems to take a varied approach to plug sockets, using standard three pin, european 2 pin and also a slim 2 pin plug. Our room at the only socket we didn't have adaptors for, but the staff at breakfast let us use the sockets in the restaurant. The room was basic but really clean and the bed was comfortable. Breakfast had a reasonable amount fo choice and was ok quality. There's also a 'pub' attached to the hotel which offers beer, but as Jordan is a predominately Islamic country, alcahol is pricey.
Read more
Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Before you stay here ask about renovated rooms. We were with a tour and there was a wide variety of rooms. I think we got the “about to be renovated” room, there was a hole in the wall. Some in our group had normal rooms. The thing holding the handheld shower was broken so you’re on your own. No water pressure anyways. We showered in someone else’s room. The decorative bed cover was super dirty, there was food on it. The towels were also dirty like I think they gave us dirty towels. Housekeeping wasn’t understanding when we showed them. They were annoyed. A guy kept knocking on our door but we couldn’t communicate. He came back several times. So strange. There were only two plugs. Really dim light. Everywhere in the hotel is full of cigarette smoke. Was just not a happy place. It’s about 6,000 steps to the treasury so that’s good! BUT we did used the Turkish bath/ Hannah portion and it was the best thing ever!!! Would highly recommend that.
Read more
Date of stay: September 2022Trip type: Traveled with friends
Room Tip:Room 757 is like…old and not clean. Other rooms seemed fine. The front facing rooms have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel overall is quite sad to look at and the rooms are not very comfortable (though not dirty either.) This place should be half there price for what you're getting, but Jordan also isn't a country where you get anything good for the money you spend. Breakfast was not good, and late check-out was not possible despite booking dot com b having at least 8 of that room available for the day
Read more
Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well compared to other recent hotels visited in Jordan this can only be classed as very very tired. The rooms were basic with no frills ie drinking water, tissues etc. of toiletries. However it was at least at face value clean, and breakfast was good. It was located very near the visitor centre for Petra but was clearly a transitory hotel.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The pool only had 6 long chairs, (for more than 50 rooms at least!) and when we asked if they could provide more, we had to go twice to the reception to then find out they would arrive the following week.
Old rooms with some broken sinks...
yet clean overall and welcoming staff!
Read more
Date of stay: April 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is no parking at the hotel but parallel parking allowed on the street. Also since it is very close to Petra entrance. You can park in the Petra parking lots free.
Portsmouth, United Kingdom36 contributions17 helpful votes
No there wasn't a kettle or such like - there was bottled water and a safe but that was about it. There's a bar just off reception, I never went there but the staff are very friendly so would be worth asking them to make you a hot drink to take to your room.
There are more places to choose from in the Petra - Wadi Musa area.
PRICE RANGE
$74 - $108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel petra palace, petra palace hotel, petra palace wadi musa
LOCATION
JordanMa'an GovernoratePetra - Wadi Musa
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.