KEMPINSKI HOTEL GRAND ARENA $76 ($̶1̶3̶6̶) - Updated 2019 Prices & Resort Reviews - Bansko, Bulgaria

Luxury in rustic cover

Kempinski is Kempinski. Top services in all levels. There are no any negative points since the day one at checking in till the last day checking out. Would recommend to everyone specially after the winter season season

Date of stay: July 2019

Dear aura_aura_2019, Thank you very much for your kind review, which is a pleasure to read and is an inspiration for the team. We will be happy to have you back, in autumn or in winter. Wishing you a very good week ahead, Christian Ruge General Manager

One of the best Hotels in Bansko Not only in the Winter

We visit Bansko in Summer, looking for a cool weather, jumping to the mountains of Bulgaria seems to be an effective solution for the heat in our country. So we came to Kempinski Hotel, and we found a very fancy hotel, huge rooms, extra ordinary Spa, a very friendly crew, and Super Breakfast. what you can ask for more, well the location is best for Jumping with Cable car (Gondola) to the mountains and Doing Treks long ones or short ones. The Hotel has also massage facilities (Thai massage) but the price was a high for me And the Gym salon is open 24 hours.…

Date of stay: August 2019

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Service

Room Tip: The hotel has for buildings we had Building 1 level 3 room 4 = 134 was nice view and quiet

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Dear Josephhacohen, Thank you very much for your kind review. It is a great pleasure to know that you enjoyed your stay with us, and your feedback is very inspiring for the team. We will be happy to welcome you back ones day, Kind regards, Christian Ruge General Manager

Feeling let down

Booked by friends. They reserved the only adapted/accessible room. I got bumped. Full of apologies the hotel upgraded me to the presidential suite. So big I could get lost between door and bedroom. The explanation was it gave space for my wheelchair. It did that. But no grab rails, shower seat and support bars made the shower a hazard for me.…

Date of stay: August 2019Trip type: Traveled solo

Dear johnwQ1928NJ, Thank you very much for your review. It is upsetting to read that your stay with us was not up to your expectations, and we sincerely hope that your impression of the hotel will improve during your future stays. Sincerely yours, Christian Ruge General Manager

Overall enjoyable

Lovely hotel in a beautiful setting. We came to pamper ourselves so it did not bother us that many shops were closed for the summer. The room was wonderful and had everything you need. We took one with the Mountain View which was lovely. Just be aware it’s above the swimming pool with lots of kids so a bit noisy, and in the evening the smell of food. House keeping could be improved. Our cups and glasses were not replaced on a daily bases which I would expect from this hotel chain, neither our towels. We used the saunas daily (one of the reasons we choose this hotel) they are okay, clean and well maintained. Only thing that the other guests used their mobile phones for loud conversations and watching videos! Our requests to please go outside were just ignored. On the entrance to the spa there is a sign ‘no mobile phones’ but nobody checks so ... this was very annoying. Most staff was very friendly and helpful, especially the man who checked us in and out and the hostess in the breakfast room. Also a pretty blond and intelligent waitress who worked in the bar who spoke very good English. Some were arrogant and condescending.…

Date of stay: August 2019Trip type: Traveled as a couple

Dear 763agnesg, Thank you very much for writing your review. It is wonderful that you enjoyed your stay with us, and we are grateful for your comments on what we could improve - will definitely consider. Wishing you a pleasant day ahead, Christian Ruge General Manager

Excellent service

Kempinski Bansko offers a high level of service, facilities and experience. Rooms are well decorated, spacious, clean and comfortable. Breakfast in main restaurant is really good with lots of choice. Come Prima restaurant offers high quality food and service. Prices are higher compare to the restaurants in town of Bansko but quality is amazing. Sometime they offer promotional packages with breakfast and dinner on reasonable price.…

Date of stay: August 2019Trip type: Traveled with friends

Dear cat885, Thank you for writing such a positive review which is a pleasure to read. We especially appreciate your comments on our restaurant and breakfast, will be inspiring for our culinary team. Will be looking forward to welcoming you back to Kempinski Bansko, Natalia Kashirskaya General Manager

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Kempinski Hotel Grand Arena Resort, Bansko

Kempinski Hotel Grand Arena

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