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Kempinski Hotel Grand Arena

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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Bar/Lounge
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Ski-In / Ski-Out
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,066Reviews
18Q+A
100Room tips
Traveler rating
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Popular mentions
This hotel has everything we needed for a great end of season ski holiday. The service levels were excellent, the staff at breakfast, in the front desk and spa could not do enough to ensure we had a comfortable stay. The hotel location is great and the spa facilities are
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded 1 week ago
Dear D3637XYchrist, Thank you very much for your kind feedback. It is a pleasure to read that you enjoyed your stay with us, and especially for sharing some breakfast tips with other guests. We will be looking forward to welcoming you back to Bansko, whether in winter or in Summer (our mountains have so much to offer all year round). Have a very good day, Natalia Kashirskaya General Manager
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Hotel's Favorite
We stayed at the hotel for one night and everything was perfect. Everyone welcomed us warmly, the staff provided us with everything we needed (and more - there were little surprises in our room every time we went back from the SPA). The SPA centre was maybe the cleanest we have
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded Nov 6, 2018
Dear Silvia N, Thank you very much for your review. It is absolutely wonderful to read that you enjoyed your stay, and especially your details description of your experience. We strive for our guests to feel comfortable and are happy to give the most attention we can. And reading such comments back from our guests gives extra motivation and inspires us for more. We will be happy to welcome you back in any season. Sincerely yours, Natalia Kashirskaya General Manager
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We stayed in the hotel for six days with our two kids and everything was perfect the hotel location near the gondola, the ski room and equipment, the room facilities, the breakfast, the spa, the gym, the outdoor swimming pool, the cleaning of the room. We’re looking forward to
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded 1 week ago
Dear Danamit100, Thank you very much for your kind review. It is a pleasure to read that you and your family enjoyed your ski vacation with us, and all the hotel facilities. We will be looking forward to welcoming you back one day, Natalia Kashirskaya General Manager
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We had a wonderful week here 2-9 March. From the moment we arrived we were exceptionally well looked after, every member of staff was so friendly and helpful, which made our stay special. The ski room is a big plus - you can collect your equipment in the morning and walk out to
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded 2 weeks ago
Dear View616, Thank you very much for your kind review. It is a pleasure to read that your stay with us was enjoyable, and especially to know that you had a good experience with the dining Trevor and the team arranged for you. Thank you for stressing out the facilities convenience. Being a proper ski in/out hotel does add to the overall ski vacation experience and is something we are proud of. We will be happy to welcome you back, whether in winter or summer (Bansko has so much to offer in the warm months, too), Wishing you a beautiful April, Natalia Kashirskaya General Manager
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I was with the very important customers of the company for which I work. They were impressed from this hotel, quality of the stuff and profesionalism they met in this hotel.Every time when I came here, I know that people will be happy,satisfied and the stuff will support me in
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded 2 weeks ago
Dear Dani F, Thank you very much for your very kind comment. The whole team is very happy that your and your customers enjoyed your stay with us, and we will be looking forward to welcoming you back, whether with a group or for your personal getaway. Wishing you a very successful April, Natalia Kashirskaya General Manager
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Previous
How much will dinner and drink cost for two people
I loved the Kempinski hotel. It is gorgeous and very upscale.Pools and Spa are brand new and amazing. We booked through a travel agent so the stay was fairly cheap and included a delicious breakfast buffet. In the evening we had a drink and something light to eat in the lobby. It was about $15 a person. Bulgaria in general is very cheap. The Kempinski hotel may a bit more than other restaurants in town.
2 votes
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The hotel does provide ski equipment and instructors but we got ours from outside of the hotel as it can be cheaper. There are many very close to the hotel. The hotel does allow you to keep your equipment on site. From the hotel you can buy fast passes for the ski lift. It was crazy when we went in Feb so glad we bought them. We stayed there on a bed and breakfast rate as there are many restaurants near to hotel to go out and eat and more fun. The location of the hotel is great. At the end of the ski run you can virtually ski straight into the ski room!
0 votes
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Is the outdoor pool open in winter months?
Yes... it’s lovely. Steaming hot with snow falling all around you!
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.......also when do the rooms go on sale for Jan/ Feb 2018?
Dear girlsaroundtheworld, Please contact our reservation department anytime at +359 749 88566 for our 2018 rates. We look forward to welcoming you to the Pirin Mountains. Kind regards, Kempinski Hotel Grand Arena Bansko
1 vote
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"would suggest a room with balcony and mountain view"
"Had a town side room which was lovely, Mountain View room will be amazing if budget allows."
"Ask for a room with mountain view. They have less noise and much better view!"
"If you really want to spend a bit more get a mountain view room."
"Stay somewhere else!"
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PRICE RANGE
$83 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski hotel banskokempinski resort grand arena
LOCATION
BulgariaBlagoevgrad ProvinceBansko
NUMBER OF ROOMS
157
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