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Kempinski Hotel Grand Arena

Pirin Street 96, Bansko 2770 Bulgaria
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Guests1 room, 2 adults, 0 children
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Travelers' Choice 2019 Winner
Certificate of Excellence
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Free internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Ski In / Ski Out
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Flatscreen TV
Room service
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Good to know
Great View
Centrally Located
Languages Spoken
Hotel links
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Hotel deals
1,090Reviews21Q+A100Room tips
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Popular mentions
Kempinski is Kempinski. Top services in all levels. There are no any negative points since the day one at checking in till the last day checking out. Would recommend to everyone specially after the winter season season
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Response from KHGA, General Manager at Kempinski Hotel Grand Arena
Responded 1 week ago
Dear aura_aura_2019, Thank you very much for your kind review, which is a pleasure to read and is an inspiration for the team. We will be happy to have you back, in autumn or in winter. Wishing you a very good week ahead, Christian Ruge General Manager
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We visit Bansko in Summer, looking for a cool weather, jumping to the mountains of Bulgaria seems to be an effective solution for the heat in our country. So we came to Kempinski Hotel, and we found a very fancy hotel, huge rooms, extra ordinary Spa, a very friendly crew, and Super Breakfast. what you can ask for more, well the location is best for Jumping with Cable car (Gondola) to the mountains and Doing Treks long ones or short ones. The Hotel has also massage facilities (Thai massage) but the price was a high for me And the Gym salon is open 24 hours.
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Response from KHGA, General Manager at Kempinski Hotel Grand Arena
Responded 1 week ago
Dear Josephhacohen, Thank you very much for your kind review. It is a great pleasure to know that you enjoyed your stay with us, and your feedback is very inspiring for the team. We will be happy to welcome you back ones day, Kind regards, Christian Ruge General Manager
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Booked by friends. They reserved the only adapted/accessible room. I got bumped. Full of apologies the hotel upgraded me to the presidential suite. So big I could get lost between door and bedroom. The explanation was it gave space for my wheelchair. It did that. But no grab rails, shower seat and support bars made the shower a hazard for me.
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Response from KHGA, General Manager at Kempinski Hotel Grand Arena
Responded 3 weeks ago
Dear johnwQ1928NJ, Thank you very much for your review. It is upsetting to read that your stay with us was not up to your expectations, and we sincerely hope that your impression of the hotel will improve during your future stays. Sincerely yours, Christian Ruge General Manager
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Lovely hotel in a beautiful setting. We came to pamper ourselves so it did not bother us that many shops were closed for the summer. The room was wonderful and had everything you need. We took one with the Mountain View which was lovely. Just be aware it’s above the swimming pool with lots of kids so a bit noisy, and in the evening the smell of food. House keeping could be improved. Our cups and glasses were not replaced on a daily bases which I would expect from this hotel chain, neither our towels. We used the saunas daily (one of the reasons we choose this hotel) they are okay, clean and well maintained. Only thing that the other guests used their mobile phones for loud conversations and watching videos! Our requests to please go outside were just ignored. On the entrance to the spa there is a sign ‘no mobile phones’ but nobody checks so ... this was very annoying. Most staff was very friendly and helpful, especially the man who checked us in and out and the hostess in the breakfast room. Also a pretty blond and intelligent waitress who worked in the bar who spoke very good English. Some were arrogant and condescending.
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Response from KHGA, General Manager at Kempinski Hotel Grand Arena
Responded 3 weeks ago
Dear 763agnesg, Thank you very much for writing your review. It is wonderful that you enjoyed your stay with us, and we are grateful for your comments on what we could improve - will definitely consider. Wishing you a pleasant day ahead, Christian Ruge General Manager
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Kempinski Bansko offers a high level of service, facilities and experience. Rooms are well decorated, spacious, clean and comfortable. Breakfast in main restaurant is really good with lots of choice. Come Prima restaurant offers high quality food and service. Prices are higher compare to the restaurants in town of Bansko but quality is amazing. Sometime they offer promotional packages with breakfast and dinner on reasonable price.
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Response from NataliaK1844, General Manager at Kempinski Hotel Grand Arena
Responded 4 weeks ago
Dear cat885, Thank you for writing such a positive review which is a pleasure to read. We especially appreciate your comments on our restaurant and breakfast, will be inspiring for our culinary team. Will be looking forward to welcoming you back to Kempinski Bansko, Natalia Kashirskaya General Manager
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$88 - $439 (Based on Average Rates for a Standard Room)
kempinski hotel bansko, kempinski resort grand arena
BulgariaBlagoevgrad ProvinceBansko
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