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Kempinski Hotel Grand Arena

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Pirin Street 96, Bansko 2770 Bulgaria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (956)
360
Panoramas (18)
Room & Suite (480)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kempinski Hotel Grand Arena
Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 109 hotels in Bansko
Location
Cleanliness
Service
Value
Travelers' Choice
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Ski rentals
Skiing
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
Russian, Bulgarian, German
1,157Reviews27Q+A100Room tips
Traveler rating
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Popular mentions
hilaplanet wrote a review Jan 20
Tel Aviv, Israel422 contributions60 helpful votes
+1
The best ski hotel in Bansko, within walking distance of the gondola, the most comfortable for Skier, families, friends and couples. Our third time in this amazing hotel, always fun to return to a familiar place, to a high standard and a smiling and helpful staff. This time (me and my husband) came to a ski holiday in the midst of the Corona virus crisis. Thankfully the level of hygiene at the hotel was very meticulous so we felt very safe. The staff are wearing a mask and gloves all the time, and in every corner you have Hygienic gel. We stayed in a deluxe suite which was very spacious and luxurious, fun to return to such a warm and cozy room after a frozen day on the ski slopes, but I can promise you that all the rooms are beautiful, large and well design. We stayed at the hotel on a half board basis, and tried its three excellent restaurants. The buffet at the Gallery is suitable for everyone, international dishes, everyone will find here what to eat. The Japanese restaurant Sushi & Teppanyaki was, in a word, "wow", talented chefs prepare the food for you in front of your eyes, while making exciting explanations, and funny jokes - thank you Ivan for an unforgettable meal. I wrote a separate review of the restaurant. The third was the best Italian restaurant in Bulgaria for 2020 - "come prima", one of the most talented chefs, stylish food, surprising and very tasty! Spas was our waiter and he is so kind and proffesional. The most delicious lasagna and onion soup I have ever eaten. The hotel's spa is perfect after a day of skiing, a selection of saunas, an indoor and outdoor hot tub, and a heated indoor pool. There is also a heated outdoor pool, but we arrived on a particularly frozen weekend, so we did not dare to go out with swimsuits in the evening, well done to the braves. Behind all this goodness stands a lovely person, hotel manager Christian Ruge, and his professional staff, see that everyone does their job with love for what they do, always with a smile and a good energies, which I have not encountered in many hotels in the world, and I travel a lot, so what That I write definitely touches me and it is important to me that you know that good human relations between the hotel staff, are what make the place so special and it does not matter how many stars the hotel is rated. And now that we are home, already missing and looking forward to return back ,and for now it's good to have a lot of photos that will remind us of the unforgetable weekend.
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Date of stay: January 2021
Value
Location
Service
Room Tip: Mountain view is a must!
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1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 4 days ago
Dear hilaplanet, Thank you for choosing Kempinski Hotel Grand Arena once again, for your ski holiday in Bansko! It is utmost pleasure to read your detailed feedback and that you consider us as a "top hotel in Bulgaria". We are very happy to see positive reactions over our continuous strive for impeccable hygiene following strictly the imposed precautions. The beautiful Pirin Mountains are a natural treasure, which is one breath away from our doorsteps, so we are very glad that you have enjoyed skiing and then relaxed in our state-of-the-art Kempinski The Spa. It is lovely to know that you have managed to visit all 3 of our restaurants and you have enjoyed the culinary journey we take our guests on. And finally, please rest assured that all mentioned personal superlatives, describing the professional service we aim to provide on a daily basis, will reach the attention of our Management Team and the respective employees. We look forward to welcoming you back soon. Best regards, Christian Ruge General Manager
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Mrs Travel wrote a review Jan 11
London, United Kingdom555 contributions60 helpful votes
+1
This hotel has been our safe haven away from all of the madness caused by 2020. Thanks to the deep compliance with COVID-19 safety measures achieved by Kempinski Bansko's team, my family and I felt safe and had the most magical winter holiday one could dream of! Is it safe to go there? In my opinion, yes, it is. Guests are being given face covering at check-in and required to wear it in most areas of the hotel (except at Kempinski Spa), disposable gloves are being provided at breakfast so one would not touch anything around the food stations with bare hands, there are hand sanitizers everywhere in the hotel and you are being provided with small bottles of it even in your room. Restaurants are open, tables are at reasonable distance from one another. We felt safe throughout our stay. What to do? Hit the slopes - the Gondola lift station is just around the corner and Pirin mountain offers excellent conditions for winter sports. One could even buy a VIP ski pass at the hotel and avoid the long wait. Relax and unwind at Kempinski Spa - there is something for every taste. We loved swimming in the outdoor heated pool. There is a lifeguard on duty to ensure the indoor and outdoor pools are safe. It must be utterly challenging to run a hotel in the turbulent times we all live in. Yet the team behind the scenes is doing a fantastic job at not just surviving, but thriving in the most difficult circumstances. We were delighted to meet Mr Christian Ruge, General Manager, for a brief conversation while keeping social distance and wearing masks. Well done for being there, welcoming guests in the lobby in the "business as usual" manner, staying positive and not hiding somewhere. In fact I loved how positive and cheerful everyone was - from the check-in team to the cleaning lady and the bellboys. Our heartfelt thanks go to Mrs Roza Kyutukchieva, Guest Relations Manager, for always looking after guests in the best possible way and ensuring their stay is one to remember. Thank you to Kempinski's Ladies in Red team for preparing our room accordingly. Did you know that prior to arrival guests have a special pillow menu to choose from? Going the extra mile is something Kempinski are excellent at. No wonder we love coming back every few months...! We
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Date of stay: December 2020
Value
Rooms
Service
Room Tip: It is worth booking a room/ suit with a mountain view.
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 2 weeks ago
Dear MrsTravelAddiction, Thank you for choosing Kempinski Hotel Grand Arena once again, for your recent stay in Bansko! It is utmost pleasure to read your detailed feedback and that you consider the hotel as a "safe heaven". We are very happy to see positive reactions over our continuous strive for impeccable hygiene following strictly the imposed precautions. The beautiful Pirin Mountains are a natural treasure, which is one breath away from our doorsteps, so we are very glad that you have enjoyed skiing and then relaxed in our state-of-the-art Kempinski The Spa. And finally, please rest assured that all mentioned personal superlatives, describing the professional service we aim to provide on a daily basis, will reach the attention of our Management Team and the respective employees. We look forward to welcoming you back soon. Best regards, Christian Ruge General Manager
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harryre wrote a review Dec 2020
London, United Kingdom23 contributions10 helpful votes
This is our last evening at this hotel- it is very dated inside. Staff are extremely rude- they don’t seem to be there to help you and seem to see the guests as a burden. When we checked in they informed us that there was horse riding available and then another told us that there wasn’t any available as the season was over- just an example of the inconsistencies and lack of knowledge amongst the staff. We waited for the lift and the bell boy didn’t let us go first, and just took the lift leaving us to wait. We also called reception for more water and were told we had already been given our “allocated two bottles for the day” and would not be given any more (in a very brisk and abrupt manner). Never stayed in a 5* property where it seems to be such a chore to provide a positive experience for the customer. Yes, it’s very cheap to stay here but it’s clear why.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded Dec 21, 2020
Dear harryre, I would like to thank you for your constructive feedback on our product and services. I am really sorry to read that you have been disappointed with us. In fact, I would like to let you know that all of us here at the Kempinski Hotel Grand Arena Bansko daily strive to achieve a high level of satisfaction for all of our guests. I would like personally to profusely apologise for the experience you have had and assure you that your valuable information has been taken into further account. I hope that we will have the opportunity of welcoming you back in the future. Yours sincerely, Christian Ruge General Manager
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Alexander V wrote a review Nov 2020
Luxembourg City, Luxembourg162 contributions25 helpful votes
I had heard amazing things about this hotel and I must say staying there felt as if I was at the wrong place. Personnel was very polite, helpful and nice. Room was relatively clean and so were the common areas. By no means can I say it was impeccably clean though. The interior desperately needs renovation if the hotel wants to live up to its customers expectations. Furniture, walls, sockets and switches are worn out and simply don’t give the feeling of a cozy 5-star mountain hotel as they should. Beds are rather basic and not very comfortable. I did overhear other people discussing that over breakfast as well. Restaurants’ furniture can also use some renovation and definitely more natural fabrics for the table cloths. Valet parking was a nice touch. Hope next time in the area I see an improvement.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded Nov 16, 2020
Dear Alexander880, Thank you for being our valued guest and for taking the time to share your feedback with us. It is great to know that you consider our employees friendly and that you have enjoyed our valet-parking services. Your opinion is very important to us, so please rest assured that it will reach the attention of the management team. We will be happy to welcome you back in the future. Best regards, Christian Ruge General Manager
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Lagarder7 wrote a review Nov 2020
Plovdiv, Bulgaria788 contributions43 helpful votes
+1
Kempinski Bansko is by far my favorite hotel in Bulgaria! I try to go there at least once a year and each time I stay in Kempinski I'm not disappointed. Friendly staff, amazing breakfast, wonderful SPA center... And the list goes on and on. The latest feature - the late check out - is something that I love as I always hated leaving before noon on that last day of the my vacation/trip. Now with the late check out me and my family can fully enjoy every day of our stay, including the last one. Because all of the above mentioned I'm looking forward to my next stay at Kempinski. Keep up the good work guys, keep being awesome and see you soon!
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Date of stay: September 2020
Value
Rooms
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded Nov 10, 2020
Dear DimitarDimitrov, Thank you for choosing Kempinski Hotel Grand Arena once again, for your recent stay in Bansko! We are pleased to read that you have mentioned our professional service by the dedicated employees, the lavish breakfast buffet with more than 100 items, our state-of-the-art Kempinski The Spa and the complimentary late-check-out service until 16:00 for all Kempinski Discovery members, of course depending on our hotel's availability. We are happy to know that we are your favourite hotel in Bulgaria and we hope to welcome you back soon. Best regards, Christian Ruge General Manager
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PRICE RANGE
$75 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski hotel bansko, kempinski resort grand arena
LOCATION
BulgariaBlagoevgrad ProvinceBansko
NUMBER OF ROOMS
157
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Frequently Asked Questions about Kempinski Hotel Grand Arena
Which popular attractions are close to Kempinski Hotel Grand Arena?
Nearby attractions include TSAKIRIS Ski & Snowboard (0.1 miles), Method Snow School (0.06 miles), and Bansko Ski Mania (0.10 miles).
What are some of the property amenities at Kempinski Hotel Grand Arena?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Kempinski Hotel Grand Arena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Grand Arena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kempinski Hotel Grand Arena?
Yes, parking is available to guests.
What are some restaurants close to Kempinski Hotel Grand Arena?
Conveniently located restaurants include Forest Cup, The House Restaurant, and Five Points.
Are there opportunities to exercise at Kempinski Hotel Grand Arena?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Kempinski Hotel Grand Arena have an airport shuttle?
Yes, Kempinski Hotel Grand Arena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kempinski Hotel Grand Arena located near the city center?
Yes, it is 0.8 miles away from the center of Bansko.
Are any cleaning services offered at Kempinski Hotel Grand Arena?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Grand Arena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.