We stayed for one week and the staff were all very friendly. Rooms were very generous in size. Children loved the swimming pool, playground and toy room. Buffet breakfast is fantastic, wide range of food on offer and all fresh. Location not amazing, and would definitely recommend a car if wanting to see bansko centre. One wierd thing was that... More 

Visited this place off-season in August, with my family (two kids) and my wife, plus another family with two kids. They gave us the biggest apartment (427) in which all eight of us fit, and which felt like being at home, not in a hotel. It had two separate toilets with showers, quite big living room and decent kitchen, plus... More 

Location of the hotel is not good,area around the hotel was shocking, rubble everywhere and lots of either half finished buildings or hotels which were clearly not in use. I will definitely get a hotel near the main sites as I found it to be dangerous to walk back to the hotel at night. Swimming pool was nice but to... More 

Hotel is great for visiting bansko, we had a one bed appartment. From all my visits in bansko this was the better hotel compared to the MURA and Grande Montana. This had better food than those other hotels i've mentioned above (i've only ever visited those other 2) The staff were absolutely awesome! They were so smiley which compared to... More 

Good things: large and comfortable apartment, very clean, the staff is kind, very warm in the room, varied breakfast, nice pool and fitness room for free, a kids room, big and comfortable storage room for ski equipment, a very useful van servicing between the hotel and the gondola Bad things: a bit far from the center, swimming pool water a... More 

Dislike: the kitchen only had a microwave and a electric kettle ; no chairs and decent table ; the sofa is not very good; the hotel is far to the gondola; the jacuzzi is extra charge (30 lv per 30 min); Like: the breakfast is consistent; the rental ski service is very good; free transport to gondola, but only until... More 

We stayed four nights in this hotel which was recommended by our friends. The staff were very kind and eager to help all the time. They helped us to celebrate a birthday, even they sang the song. The rooms are very spacious. We were two adults and a kid. There was a sofa besides a double bed. It wasn't so... More 

Broken glasses at the restaurant! Look after your kids glasses. Service is very bad. We have HB, that however doesn't include any drinks at dinner, even water! My friend ordered rom Bacardi and got something like rakia. Dinner dishes are quite simple, just a few meals.

It was actually funny to see how this hotel is falling apart - lights in the room, wi-fi, jacuzzi, doors - all didn't work. The Spa center and the swimming pool are cold as my ex's heart, and are located in the basement with very difficult access - to reach it you need to walk through the reception wearing slippers... More