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Premier Luxury Mountain Resort, Bansko

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Karamanitza Str. 11 Gramadeto area, Bansko 2770 Bulgaria
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About

#6 of 106 hotels in Bansko
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Premier Luxury Mountain Resort is a 5* Hotel situated on the foothills of Mountain Pirin, in Bansko, the best Ski Resort in Bulgaria. Featuring outstanding views of Pirin & offering luxurious accommodation, gourmet dining, superior Spa & wellness facilities & top class services in a peaceful environment, Premier Luxury Mountain Resort is the place for you. Premier has been voted as "Best Ski Hotel in Bulgaria 2016" in World Ski Awards, proving that it is the ultimate ski lodge in Bulgaria that can make your holidays unforgettable. Whether you wish to have an active time in nature, relax, enjoy special spa treatments & spend quality time with your family & loved ones, we will be glad to accommodate you in our luxurious rooms & suites & offer our excellent services & exquisite restaurant menus. The Hotel is located within walking distance from the gondola ski lift station & Bansko's historic center & it offers complimentary shuttle service to the ski center throughout the winter season. All rooms offer Free WI-FI & free secure Parking is also provided.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Bulgarian
1,362Reviews36Q+A100Room tips
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robert9765 wrote a review Apr 2020
8 contributions1 helpful vote
Bansko is a pleasant ski resort with lots to do after skiing is finished but not a noisy resort. The Hotel is a fair walk from the ski lifts but a shuttle bus is provided. Shuttle bus timings could be improved a little. Get used to the fact that Bulgarian people take things very seriously so tend not to be very welcoming, neither do they smile: Do not be hurt by this it is normal. The Hotel is mainly served by non Bulgarians and there fore they are very welcoming and smile. The Hotel is not a five star Hotel but then the price paid is not five star either. During the week the spa is fine. At weekends the kids arrive which spoils it; noisy and over-crowded. The buffet breakfast is superb; never had such a wide delicious choice with such friendly service. Lunch was out on the ski slopes. Dinner in was a bit expensive (as would be expected) but there are plenty of restaurants in the town; the walk back after is a bit of a bind but there are taxis. The only slight negative was the 'interrogation' we under went by the lady manager after we reported a leak from somewhere in our room. It was strongly suggested by the lady that we had caused the water in the room. But this little episode did not distract from a very pleasant stay in a very pleasant Hotel and ski resort. There was an odd occurrence when we were offered a room change (because of the leak) and shown two rooms we might like but they were offered at an additional cost. On booking with the travel agent we had asked for a room with a bath and shower and were told this was a Hotel with either a shower or a bath but not both. One of the rooms we were offered at an additional 30 euros per night had a bath and shower. On arrival we were advised that we had a room upgrade but found our room was in fact the normal room. Odd.
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Date of stay: March 2020
Rooms
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Room Tip: Don't expect a room upgrade, the rooms are fine
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Kerry B wrote a review Mar 2020
Thetford, United Kingdom26 contributions10 helpful votes
Having stayed in 4 other 4 star hotels in Bansko, we thought we'd treat ourselves to a 5 star this year and were slightly disappointed. The hotel is a solid 4 star. The housekeeping was definitely not 5 star, glasses and cups were rinsed in the room sink, with milk residue left in the glass one day. The lobby and corridors are hot ... even by balkans standards, too hot to sit even in a tea shirt! Dress standards a highly enforced... no flip flops or sliders in the bar or breakfast even if wearing socks, we saw numerous people turned away, no shorts allowed at all in bar or restaurant and no robes and slippers allowed in bar area at any time. Yet they allowed onsie pyjamas and slipper boots in breakfast and a man with a vest in, which was slightly odd. Food was lovely, no complaints at all. We had to wait to book in as the room wasn't ready for 2 hours on arrival and were told that we were apparently 'upgraded' to a room with a mountain view. The photo is here, not much mountain to be seen and they had taken the balcony away we had on the original booking to do this. When we asked to be moved, we were told that the hotel was full, so not an upgrade, rather a fit in where we can I guess. All told, I'd save the extra cash and book a different hotel next time as the extras that apparently make this a 5 star are not worth the extra walking distance from the gondola or town.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Ermia Marketing, Owner at Premier Luxury Mountain Resort, Bansko
Responded Mar 9, 2020
Dear Kerry, Thank you for taking the time to review your experience at Premier Luxury Mountain Resort and I am sorry to read that you found it sub-standard. The issue regarding housekeeping is unacceptable by our standards and you may rest assured that we will investigate it further. Regarding the heating, please allow me to say that this is highly subjective; everybody's perception of 'hot' is different and it is difficult to please everybody in this matter - 'too hot' for one may be 'just right' or even 'too cold' for somebody else. As far as dress code is concerned, I am surprised of your disapproval as this is basic etiquette in any hotel or restaurant, especially 4 and 5 star - just like you wanted to treat yourselves, others did too; by being in an elegant room and surrounded by elegant people... in appropriate clothing. Moreover, I apologize for your check-in experience, in times of high hotel occupancy there may sometimes be delays and we always try to do our best to not cause too much inconvenience. Regarding your room allocation, the hotel must provide a room of the selected category or higher - the hotel can, sometimes, for various internal reasons, decide to upgrade a guest to a higher room category while taking into consideration any special requests that the guest may have. In other words, regrettably we did not know that the balcony was so important to you or we would not have upgraded you. Finally, we take our guests' comments very seriously as we always strive to provide the best service possible and I do hope that you will give us a chance to change your mind in the future. Warm Regards,
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Heather C wrote a review Mar 2020
1 contribution
Amazing hotel, super friendly staff, food and service fabulous, the spa and pools are exceptional again really friendly and a warm welcome the whole hotel is clean and very well presented would definitely recommend
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Date of stay: March 2020Trip type: Traveled with friends
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TracyB wrote a review Mar 2020
7 contributions
+1
We stayed Feb 2020 Half Term. Nice clean comfortable suite. Excellent choice of food both breakfast and dinner. We enjoyed it and eould stay again. Rated 5 star but we would rate it as 4 star. Def worth a visit.
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Date of stay: February 2020Trip type: Traveled with family
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Ștefana G. wrote a review Feb 2020
2 contributions
We spent our skiing holiday at the "Premier Luxury Mountain Resort" in Bansko. We booked a room in this hotel, hoping for a five star vacation, but I would rather rate it by four. The thing that bothered us the most is the fact that the hotel spa was very crowded. The hotel has a lot of rooms, but only a small pool, two jacuzzis which are constantly full and different types of saunas, all of them offering few sitting spots. Also, the other guests did not respect the pool policy, so children and adults were constantly jumping in the pool, preventing us from having a relaxing time. The lifeguard or the spa staff were not acting in any way in order to keep a peaceful atmosphere in the spa area. We had a huge room with an inside staircase, two bedrooms, two living rooms, two bathrooms. The room was very spacious, although one of the beds was kind of small and could hardly fit two people, so I would have preferred bigger bedrooms and smaller living room. On the other hand, the room was always kept clean, the towels and the bath robes were changed daily, so I can't say anything negative about the cleaning service. Breakfast was great, with a lot of options. Some evenings were supposed to have a certain theme, but this was reflected in the decorations, rather than the food. I have to say, although the starters and the desserts were really good, the main course food was defenetly not reaching a five star level. Otherwise, the reception staff was keen on helping us, they were extremely friendly and willing to solve each and every problem. If they made a mistake, they will do everything to make sure they made up for it. The hotel offers free transport to the slopes with a shuttle bus that arrives every fifteen minutes, which is great, because parking your car in the city will cost you 15 BGN (local currency) every time you enter the parking lot. Also, they have a rental service for skiing equipment and will also offer you a heated room for equipment storage. Overall, our impression on the hotel was a good one, but the facts that I pointed out made me rate this hotel with only 4 stars.
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Date of stay: February 2020Trip type: Traveled with family
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PRICE RANGE
$110 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier luxury mountain resort, bansko hotel bansko
LOCATION
BulgariaBlagoevgrad ProvinceBansko
NUMBER OF ROOMS
111
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Frequently Asked Questions about Premier Luxury Mountain Resort, Bansko
Which popular attractions are close to Premier Luxury Mountain Resort, Bansko?
Nearby attractions include TSAKIRIS Ski & Snowboard (0.4 miles), Method Snow School (0.3 miles), and Bansko Ski Mania (0.4 miles).
What are some of the property amenities at Premier Luxury Mountain Resort, Bansko?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Premier Luxury Mountain Resort, Bansko?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Premier Luxury Mountain Resort, Bansko?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Premier Luxury Mountain Resort, Bansko?
Yes, free parking is available to guests.
What are some restaurants close to Premier Luxury Mountain Resort, Bansko?
Conveniently located restaurants include Forest Cup, The House Restaurant, and Veranda BBQ & Wine.
Are there opportunities to exercise at Premier Luxury Mountain Resort, Bansko?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Premier Luxury Mountain Resort, Bansko have an airport shuttle?
Yes, Premier Luxury Mountain Resort, Bansko offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Premier Luxury Mountain Resort, Bansko located near the city center?
Yes, it is 1.0 miles away from the center of Bansko.
Are any cleaning services offered at Premier Luxury Mountain Resort, Bansko?
Yes, dry cleaning and laundry service are offered to guests.
Does Premier Luxury Mountain Resort, Bansko offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.