Bansko is a pleasant ski resort with lots to do after skiing is finished but not a noisy resort. The Hotel is a fair walk from the ski lifts but a shuttle bus is provided. Shuttle bus timings could be improved a little. Get used to the fact that Bulgarian people take things very seriously so tend not to be very welcoming, neither do they smile: Do not be hurt by this it is normal. The Hotel is mainly served by non Bulgarians and there fore they are very welcoming and smile. The Hotel is not a five star Hotel but then the price paid is not five star either. During the week the spa is fine. At weekends the kids arrive which spoils it; noisy and over-crowded. The buffet breakfast is superb; never had such a wide delicious choice with such friendly service. Lunch was out on the ski slopes. Dinner in was a bit expensive (as would be expected) but there are plenty of restaurants in the town; the walk back after is a bit of a bind but there are taxis. The only slight negative was the 'interrogation' we under went by the lady manager after we reported a leak from somewhere in our room. It was strongly suggested by the lady that we had caused the water in the room. But this little episode did not distract from a very pleasant stay in a very pleasant Hotel and ski resort. There was an odd occurrence when we were offered a room change (because of the leak) and shown two rooms we might like but they were offered at an additional cost. On booking with the travel agent we had asked for a room with a bath and shower and were told this was a Hotel with either a shower or a bath but not both. One of the rooms we were offered at an additional 30 euros per night had a bath and shower. On arrival we were advised that we had a room upgrade but found our room was in fact the normal room. Odd.…
Having stayed in 4 other 4 star hotels in Bansko, we thought we'd treat ourselves to a 5 star this year and were slightly disappointed. The hotel is a solid 4 star. The housekeeping was definitely not 5 star, glasses and cups were rinsed in the room sink, with milk residue left in the glass one day. The lobby and corridors are hot ... even by balkans standards, too hot to sit even in a tea shirt! Dress standards a highly enforced... no flip flops or sliders in the bar or breakfast even if wearing socks, we saw numerous people turned away, no shorts allowed at all in bar or restaurant and no robes and slippers allowed in bar area at any time. Yet they allowed onsie pyjamas and slipper boots in breakfast and a man with a vest in, which was slightly odd. Food was lovely, no complaints at all. We had to wait to book in as the room wasn't ready for 2 hours on arrival and were told that we were apparently 'upgraded' to a room with a mountain view. The photo is here, not much mountain to be seen and they had taken the balcony away we had on the original booking to do this. When we asked to be moved, we were told that the hotel was full, so not an upgrade, rather a fit in where we can I guess. All told, I'd save the extra cash and book a different hotel next time as the extras that apparently make this a 5 star are not worth the extra walking distance from the gondola or town.…
Amazing hotel, super friendly staff, food and service fabulous, the spa and pools are exceptional again really friendly and a warm welcome the whole hotel is clean and very well presented would definitely recommend
We stayed Feb 2020 Half Term. Nice clean comfortable suite. Excellent choice of food both breakfast and dinner. We enjoyed it and eould stay again. Rated 5 star but we would rate it as 4 star. Def worth a visit.
We spent our skiing holiday at the "Premier Luxury Mountain Resort" in Bansko. We booked a room in this hotel, hoping for a five star vacation, but I would rather rate it by four. The thing that bothered us the most is the fact that the hotel spa was very crowded. The hotel has a lot of rooms, but only a small pool, two jacuzzis which are constantly full and different types of saunas, all of them offering few sitting spots. Also, the other guests did not respect the pool policy, so children and adults were constantly jumping in the pool, preventing us from having a relaxing time. The lifeguard or the spa staff were not acting in any way in order to keep a peaceful atmosphere in the spa area. We had a huge room with an inside staircase, two bedrooms, two living rooms, two bathrooms. The room was very spacious, although one of the beds was kind of small and could hardly fit two people, so I would have preferred bigger bedrooms and smaller living room. On the other hand, the room was always kept clean, the towels and the bath robes were changed daily, so I can't say anything negative about the cleaning service. Breakfast was great, with a lot of options. Some evenings were supposed to have a certain theme, but this was reflected in the decorations, rather than the food. I have to say, although the starters and the desserts were really good, the main course food was defenetly not reaching a five star level. Otherwise, the reception staff was keen on helping us, they were extremely friendly and willing to solve each and every problem. If they made a mistake, they will do everything to make sure they made up for it. The hotel offers free transport to the slopes with a shuttle bus that arrives every fifteen minutes, which is great, because parking your car in the city will cost you 15 BGN (local currency) every time you enter the parking lot. Also, they have a rental service for skiing equipment and will also offer you a heated room for equipment storage. Overall, our impression on the hotel was a good one, but the facts that I pointed out made me rate this hotel with only 4 stars. …
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