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Tierra Chiloe

San José Playa, Castro, Isla Chiloe 5700000 Chile
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Traveler (355)
Dining (35)
Room & Suite (11)

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About

#3 of 13 hotels in Castro
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
Tierra Chiloé is located on the Rilán peninsula, off the coast of Chile's Northern Patagonia, on a mythical island, dotted with picturesque fishing villages. The beauty of this destination is as much in the landscape as it is in the island residents with their deep-rooted culture and timeless traditions. In true Tierra style, the lodge's distinctive architecture is in-step with its breathtaking surroundings and comes complete with its own boat the "Williche" for navigating the inland waters. With only 24 guest rooms, the property offers exceptional experiences and personalized service to its guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Canoeing
Hiking
Airport transportation
Meeting rooms
Spa
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Horseback riding
Shuttle bus service
Full body massage
Massage
Concierge
Gift shop
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Room service
Safe
Bottled water
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
English, Spanish
189Reviews5Q+A29Room tips
Traveler rating
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Ann C wrote a review Jan 2023
Denver, Colorado114 contributions77 helpful votes
+1
Chiloe is a lovely location but has little to offer outside of beautiful vistas and bucolic living. All the rooms have water views. Come to relax and enjoy a good book. The property is stunning. 5.0 The restaurant staff were warm and friendly 5.0 The rooms were lovely - we booked 3 rooms. Unfortunately our room was extremely warm and you could not leave the One window that opened, because it did not have a screen so the bugs would come in at night. We pointed out to the assistant mgr, that our room was extremely warm, and that our room was over the steam or sauna. A fan was brought in on day two, day three they brought in portable a/c. On day 4 ( Christmas Day) they turned off the steam and sauna. The room finally cooled down. And the lock on our room did not work, so we regularly had to return to the front desk to get a new key Rooms. 2.0 Guided hike - The guides were lively, the hike, are not hikes. Think walk. If you want to hike, go to Patagonia. The closest hike is 2.5 hours away. We were not impressed with the available activities and the head guide, Francisco, recommended a day which included going to craft markets on Christmas Eve. We specifically asked if the craft markets would be opened and he assured us they would be - and they weren’t. He also told us that he would arrange for an outing to see the penguins on Christmas Day again assuring us that the boats would go out and they did not. Apparently since being acquired by another hotelier, the Tierra Hotels are limiting the number of activities they are providing so since booking the trip three of the activities were no longer listed on their website. Guided Activities 2.0 The massages were excellent if you got the therapist who spoke English - the other therapist (who did not speak English) was not to our liking. Think Swedish massage when you booked deep tissue. Spa 2.5 Food 2.0 I am challenged with the food, the bread was great!!! The local specialties were not to our liking. The property is being nominated for T & L Best resort, it is a nice property but has a bit of work to do to receive such a high accolade.
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: A two day stay is all you need
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded 1 week ago
Dear AnnC523: Thank you very much for sharing your very important feedback with us. We are very glad that our restaurant staff, hotel architecture and interior design, the views and tranquility of the location were of your liking. It saddens us to know that you had a poor experience with some of the main aspects of your stay and we are taking measures to solve the issues that you point out. We sincerely hope that you still keep some good memories of your stay and overall experience. Warmest regards, Cecilia - Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
934alan wrote a review Dec 2022
Netanya, Israel40 contributions51 helpful votes
The hotel offers the complete package, including professionally led guided tours. The dining room offers a relatively limited menu of excellent food which caters for the vegetarians and the also cater for those who require a gluten-free diet. I cannot recommend it highly enough
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Review collected in partnership with this hotel
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Dec 15, 2022
Dear 934alan: Thank you so much for your fantastic review! It is great to hear that your stay at Tierra Chiloé was amazing and that you had an amazing time with us! We love reading that you enjoyed our delicious cuisine and the incredible excursions and we wholeheartedly hope to welcome you back soon at Tierra Chiloé, Tierra Atacama and Tierra Patagonia for more adventures! Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katrina M wrote a review Dec 2022
10 contributions
We stayed three nights at this property and it is an absolutely stunning hotel. The architecture is unique; the rooms are extremely well laid out and cosy; and the staff could not be more helpful. The food is delicious - lots of variety. I wish we had booked to stay longer. We will definitely be back.
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Review collected in partnership with this hotel
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Dec 15, 2022
Dear KatrinamK3717QK: Thank you very much for this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us at Tierra Chiloé and that you loved the amazing architechture of our building, the comfortable rooms, our delicious cuisine and the overall guest service. Hopefully we will have the pleasure of welcoming you back sometime soon at Tierra Chiloé, Tierra Patagonia and Tierra Atacama! Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GZOOOM wrote a review Dec 2022
United Kingdom319 contributions136 helpful votes
We thoroughly enjoyed our 4 nights at Tierra Chiloe. Luxury accommodation in a relaxed environment where friendly service was delivered to meet our every need. As with all Tierra resorts where we have stayed the staff are exceptional Our room had outstanding views across the water, the food was a delight and our excursions ranged from horseback riding, to a relaxing day aboard the resort's boat visiting the islands as well as a challenging hike through the rain forest to a remote beach always accompanied by well informed and caring guides. On our return to the hotel, an exceptional spa awaits to ease away the toils of the day. Our journey by road and ferry was long but well worth the effort for the rewards of staying in this wonderful location.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Dec 15, 2022
Dear GZOOOM: Thank you so much for this amazing review! It is wonderful to hear that you loved your stay with us at Tierra Chiloé and that you enjoyed the fantastic views, our incredible excursions and the lovely guest service. We hope to welcome you back sometime soon at Tierra Chiloé, Tierra Atacama and Tierra Patagonia for new exciting dventures. Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margarethe wrote a review Nov 2022
10 contributions4 helpful votes
We really enjoyed our stay at the Tierra Hotel. The location is wonderful, the nearby wetlands an added attraction. We loved the design of the hotel and its spaciousness. The rooms were nice and the view unbeatable (Rani room). The staff were friendly and efficient. The food was excellent, so was the selection and quality of drinks. The guides were well- meaning but seemed inexperienced. However, we were lucky to have Martin as our driver who was very knowledgeable about wildlife and photography and even led us to see a pudu.We recommend this well- managed hotel with great enthusiasm. We are experienced travelers.
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Review collected in partnership with this hotel
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 29, 2022
Dear Mhotraveler: Thank you so much for this amazing review! It is heartwarming hearing how much you loved your stay with us at Tierra Chiloé! We are happy that you enjoyed the great excursions and activities that we offer and we are delighted to hear that you had a wonderful Tierra experience! We very much look forward to welcoming you back to Tierra Chiloé, Tierra Atacama and Tierra Patagonia for new adventures. Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh D wrote a review Nov 2022
7 contributions5 helpful votes
The hotel is in a great location overlooking a beautiful bay and, in the distance, the Andes. The rooms were great (although a little more soundproofing in the walls would be helpful) and the staff were all very helpful and friendly. We particularly liked our guides, Diego and Ivan. We did everything from a boat tour where we saw dolphins and sea lions to horseback riding and just lounging around. Would recommend at least 3-4 full days for excursions, more if you want to do the hiking, which is on the other side of the island.
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Date of stay: November 2022
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Trip type: Traveled with friends
Room Tip: Book directly with Tierra and do a combo with other properties and get amazing extras thrown in,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 29, 2022
Dear JoshuaJD: Thank you so very much for your amazing review1 We are absloutely delighted to hear that you loved your stay with us at Tierra Chiloé and that you enjoyed the rooms as well as the hotel service, We hope to have the pleasure of welcoming you back sometime soon at Tierra Chiloé, Tierra Atacama and Tierra Patagonia. Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
troopabout wrote a review Nov 2022
Denver, Colorado2 contributions1 helpful vote
One of the best hotels I have ever visited. Staff was so friendly and caring and gave attention to every detail. Beautiful location, good food. Guides were very knowledgeable. It was great to get back from a day of sightseeing and visit the spa.
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Review collected in partnership with this hotel
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 17, 2022
Dear Troopabout: Thank you very much for your fantastic review! It is wonderful to hear that your stay at Tierra Chiloé was amazing and that you thoroughly enjoyed our amazing excursions, the wonderful location we are placed at, our delicious cuisine and the whole Tierra experience! We very much look forward to welcoming you back at Tierra Chiloé, Tierra Atacama and Tierra Patagonia! Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DRHarley1957 wrote a review Nov 2022
Uerikon, Switzerland2 contributions
Excellen location, very nice room. Quality of the meals can be improved, for us does not reach the expected standard of such a location. No alternative of a restaurant exists due to the remote location.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 14, 2022
Dear DRHarley1957: Thank you very much for your great review! We are happy to hear that you loved your wonderful room and the amazing location of our incredible property! The culinary experience is one of the most valued by guests and we certainly work hard to meet the highest expectations. Your feedback is of utmost importance to us. ¡We would love to welcome you back at Tierra Chiloé, Tierra Atacama and Tierra Patagonia for new experiences! Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
biztraveler09 wrote a review Nov 2022
north carolina8 contributions
Every aspect of the property, excursions, meals, and staff was exceptional. Management and staff were particularly attentive and eager to do everything that they could to make our visit memorable. We highly recommend Tierra Chiloe, and its sister resorts Tierra Atacama and Tierra Patagonia.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 14, 2022
Dear Biztraveler09: Thank you so much for your amazing review! It is fantastic to hear how much you loved your stay with us at Tierra Chiloé and that you had the most wonderful experience. We are delighted that yo enjoyed our great excursions, our delicious cuisine and the overall guest service. Hopefully we will have the joy of welcoming you back sometime soon at Tierra Chiloé, Tierra Atacama and Tierra Patagonia. Warm regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
re-fooshi wrote a review Nov 2022
1 contribution
Hands down the best trip I've ever had. I proposed to my fiancée here specifically of how wonderful the experience of tis trip was. Amazing staff, amazing location, amazing food. No room for improvement. It's perfect already.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cecilia Thorsoe, Other at Tierra Chiloé
Responded Nov 11, 2022
Dear Re-Fooshi, Thank you very much for your excellent review! We are so happy for you and your fiancée! Congratulations on your engagement! How wonderful it is to hear that you absolutely loved your Tierra Chiloé experience and that you enjoyed all aspects of your stay with us. We very much look forward to welcoming you back at Tierra Chiloé, Tierra Atacama or Tierra Patagonia! Warmest regards, Cecilia - Guest Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$1,200 - $2,004 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Refugia
LOCATION
ChileLos Lagos RegionIsla ChiloeCastro
NUMBER OF ROOMS
24
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TIERRA CHILOE - Updated 2023 Prices & Hotel Reviews (Castro, Chile)

Frequently Asked Questions about Tierra Chiloé
Which popular attractions are close to Tierra Chiloé?
Nearby attractions include Church of San Francisco (4.5 miles), Costanera (4.6 miles), and Iglesia San Francisco (4.6 miles).
What are some of the property amenities at Tierra Chiloé?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Tierra Chiloé?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Tierra Chiloé?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Tierra Chiloé?
Conveniently located restaurants include Magnolia Café y Pastelería, Trattoria Pomodoro, and Restaurant Sabores de Mi Tierra.
Does Tierra Chiloé have an airport shuttle?
Yes, Tierra Chiloé offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Tierra Chiloé have airport transportation?
Yes, Tierra Chiloé offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Tierra Chiloé?
The staff speaks multiple languages, including English and Spanish.
Does Tierra Chiloé have any great views?
Yes, guests often enjoy the bay view available here.
Is Tierra Chiloé accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.