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Gran Hotel Termas de Chillan

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Gran Hotel Termas de Chillan
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317 Reviews from our TripAdvisor Community

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Showing 35: English reviews
York, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago via mobile

Stayed one night that was enough , views good , food poor,cleanliness poor , glad it was one night. The restaurant offered canteen style service food average , a fair choice but nothing outstanding and not value for money. We stayed out ski season so may be a better winter stay

Helpful?
Thank andrew s
fjginer2016, Public Relations Manager at Gran Hotel Termas de Chillan, responded to this review
Google Translation

Estimado(a): Agradecemos sus comentarios, para ir en mejora de nuestros servicios. En cuanto a los puntos que nos indica para... More 

casablanca
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

We went to this hotel for a break of 3 days to enjoy nature and hikes around the mountains. This hotel is big with all the equipment you need to relax: swimming pool, sauna, hammam, gym.beautiful view on the mountains if you pay for an extra charge: worth it because other bedrooms are facing the parking. Reception: poor welcome the... More 

Helpful?
Thank johanna s
fjginer2016, Public Relations Manager at Gran Hotel Termas de Chillan, responded to this review
Google Translation

Estimada: Agradecemos cada uno de sus comentarios. En cuanto al tiempo de su pedido efectivamente el servicio de room service... More 

Melbourne, Australia
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 26, 2016

Going to the market was a highlight of Chillan City, as well as visiting the famous church, We went to the Termas de Chillan, very good experience, only thing was the shower facilities not up to standard, they were blocked and dirty, the lunch on the other hand was amazing, the food was fantastic and the service very good

Helpful?
Thank Member16_10
fjginer2016, Public Relations Manager at Gran Hotel Termas de Chillan, responded to this review
Google Translation

Estimado(a): Agradecemos sus comentarios, y respecto a los puntos indicados lo veremos con las áreas implicadas para dar pronta solución... More 

Buenos Aires, Argentina
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 31, 2016

Wonderful place to stay. Good staff. Good facility. Mineral water spa was wonderful. Food in all restaurants visited was excellent. Helpful friendly people even if you don't speak Spanish. We could have had more snow, but you can't control the weather.

Helpful?
Thank Virlogra
fjginer2016, Director de Relaciones Públicas at Gran Hotel Termas de Chillan, responded to this review
Google Translation

Estimado Huésped. Junto con saludar, agradecemos mucho su comentario, el cual es muy gratificante para todo el equipo de Gran... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 25, 2016

Wonderful landscape, amazing trees, volcanos and mountains. A very relaxing region, ideal for families. Gran Hotel TdC however is, at its best, a 3 Star Hotel (not even close to a 4 star mountain hotel). The Hotel lacks investments, the rooms are obsolete, bathrooms are (literally) falling apart and internet service is poor. It seems the Hotel got stuck in... More 

Helpful?
Thank Rod G
Management response:

Dear Mr. Rsguedes. We have reviewed your opinion and first we want to escuse us for the bad moment in the Mountain Park. We are working for improve. Gran Hotel was founded in 1995 and remodeled in 2013. Have a great infraestructure and all areas (rooms, restaurant, bathrooms) in excellent conditions. We will review the room that you used and... More 

Coimbra, Portugal
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 18, 2016

I traveled with a 3 year old and a 5 year old. The rooms were warm and cozy, they were well cared, but they are not new or very spacious. The floor of the bedroom and bathroom are warm (heated),it adds a new level to the sensation of coziness. They have a marvelous heated/therapeutic pool (that can be attended at... More 

Helpful?
Thank Luciana C
Management response:

Dear Luciana. Thank you very much for writing and for your comments . We will consider what we are indicating to us , so that on your next visit , the experience that much better. We will wait for you! Gran Hotel Termas de Chillan More 

Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2015

We drove to thee head of the valley under the snow capped peaks and checked into the last room. tHe staff were excellent, the room was quiet, the bed was very comfortable. wE chose Demi pension. dinner was superb. the breakfast had everything to satisfy my fastiDious demands. a superb walk up the mountain with a delightful guIde. Before breakfast... More 

Helpful?
Thank Rightward
St. Johns, Florida
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 28, 2015

Hotel check in was over an hour even though no one else was in line. Lost our reservation and good thing we had our email confirmation. Room which was guaranteed was rented out already so we got a smaller room for same price (no discount or refund). Service is average as to "Chillian" standard which is not very high. As... More 

Helpful?
Thank sanguru1969
Santiago, Chile
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2015 via mobile

Was there for a business trip. I had heard of this hotel many times and it wasn't what I had expected. Very nice location, beautifull scenery but old fashioned and not well equipped. It was clean and maintained but the hotel itself hasn't been redecorated in years. Nothing special.

Helpful?
Thank JFMontesL
São Paulo, SP
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 3, 2015

We had a great stay at the hotel. From the airport to the hotel it takes about 2 and a half hours , so make a snack before. When we arrived , lots of snow , and what was agreed in the reserve was respected : Family hotel with inner race ski and direct transfer to the skilift ; Cozy... More 

Helpful?
Thank nickacosta
Questions? Get answers from hotel staff and past guests. Ask a question

242 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
A unique place. Exclusive 5 Star mountain hotel, with everything you need for a wonderful snow getaway. Direct access to the slopes, cozy rooms, 3 restaurants, Wi-Fithroughout the hotel, an amazing 3 story Spa, heated pools, Gym, Childcare services, Game room, Lounges, Meeting rooms, Convention center and Disco. The Hotel also boasts a wonderful Entertainment team that will make your stay an unforgettable experience. ... more   less 

Additional Information about Gran Hotel Termas de Chillan

Address: Ruta N-55, Kilometro 80, Chillan 3820000, Chile
Location: Chile > Biobio Region > Chillan
Price Range: $130 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Termas de Chillan 4*
Number of rooms: 108
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Also Known As:
Las Termas De Chillan Hotel Chillan
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Questions & Answers

Here's what travelers have asked, with answers from Gran Hotel Termas de Chillan staff and other travelers.
5 questions
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Questions? Get answers from Gran Hotel Termas de Chillan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The shower facilities in the dressing room near the pools was not to standard, the showers were blocked and dirty.”
 of 5 bubbles Member16_10, Oct 26, 2016 | Read review
“Get moutain view rooms”
 of 5 bubbles LucianaC641, Jun 18, 2016 | Read review
“Rooms have a good mountain view. Basically, rooms are small with furnitures that are well past their life.”
 of 5 bubbles sanguru1969, Sep 28, 2015 | Read review
“High floor, south side”
 of 5 bubbles nickacosta, Aug 3, 2015 | Read review
“All rooms are old and dirty with no maintenance!”
 of 5 bubbles AnaCrisMondin, May 28, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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