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Swiss-Belhotel Harbour Bay

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486 Reviews from our TripAdvisor Community

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Showing 427: English reviews
surabaya
1 review
2 of 5 stars Reviewed today NEW

got problem with the bathroom, the toilet flush was not working properly. when the flush button was pushed, the water is not sucked into the toilet, instead the water filling full the toilet and came out all over the bathroom floor. It was horrible since i was using it. i called the staff from the room and repeat my report... More 

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank eny72016
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Overall, excellent experience. Convenient location, great ambience, overall clean hotel, food was satisfactory & staffs were really friendly & accommodating. Had a really great time staying here. Booked the special arrangement for a special occasion & the staffs delivered more than what they promised. Very very pleased w/ everything - from the in-room decorations to the dinner service. Thank you... More 

Helpful?
Thank Sillymallie
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had an excellent experience staying with us and thank you for your compliment regarding our hotel location, food quality and services... More 

SG
1 review
5 of 5 stars Reviewed 1 week ago

Great location for seafood and malls. Staffs are generally friendly and polit, no complaints. Breakfast is nothing special but still pass. I would say the hotel is the best thing in batam although the aircon had been slightly warm

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank clxrie
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant stay with us and thank you for your compliment regarding our hotel location and services rendered by our... More 

Singapore
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel is just a walk-in distance from HarbourBay ferry terminal. Security is tight as they will check your sling/handbags as well each time you go into the hotel. A very big hotel lobby thar even serves 2 different kinds of cold drinks, hot drinks as well as crispy and fresh banana and tapioca chips. Reception by the name of Yessy... More 

Helpful?
Thank SofyRudy
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Mrs. Sofy, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant weekend getaway with us and thank you for your compliment regarding our hotel facilities, location, breakfast variety and... More 

Jakarta, Indonesia
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is located in the Harbor Bay ferry terminal so that easily approached by those traveling to Batam by ferry. Check in process took a bit time (seems that they check if the room is really ready); but with wellcome drinks provided (with light snacks in abundance), it's well compensated. Room was ok, so that the aminities provided. Free... More 

Helpful?
Thank JASeno
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant stay with us and thank you for your compliment regarding our hotel facilities, location, breakfast variety and services... More 

Moscow, Russia
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good and comfortable hotel, clean and good equipped rooms, friendly staff, good breakfast, very good room service. Very convenient for travelers via Harbour Bay Ferry. Internet works very well. Highly recommended!

Helpful?
Thank boris12345672015
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant stay with us. Thank you for your kind compliment regarding our hotel location, facilities, breakfast variety and the... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

Super wonderful service to christina, jenny and juwita.. Lovely room decorations, breakfast and location. Room service attend quickly wen i need iron and ironning Board. Happy staying there As o got the same level to access to the gym and pool

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank noor72016
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Mrs. Noor, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant and memorable anniversary stay with us and thank you for your compliment regarding our hotel facilities, location, breakfast... More 

Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed for two days Rooms are acceptable, lobby is posh and breakfast is above average. Unfortunately toiletries were not replenished properly (slipshod housing keeping), sewage water from toilet started to overflow when flushing Reported the above to reception staff during checkout and no remedy was offered Hotel was fine but needed to be run by a more competent team... More 

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank Ben370
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Mr. Ben, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your constructive feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. First of all, please allow us to extend our sincere apologies for the unpleasant experience you had during your stay with us. Indeed, we had failed to... More 

Singapore, null, Singapore
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Extremely friendly and helpful staff. They do a great job in taking care of us and the property. The hotel is about 10 minutes walk from the Harbour Bay ferry terminal. If you are coming from that way, follow the signs right from the arrivals; take note however that path is not handicap and elderly friendly. Please do ask for... More 

Helpful?
Thank Noob123
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. Your constructive feedbacks are highly appreciated, we will review again regarding the handicap / elderly friendly pathway and thank you for bringing to our attention in regards to... More 

Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

About 15mins from batam centre megamall. Taxi guy charged us 9000rupiah from megamall. Very clean and updated rooms. Large lobby and professional frontline staff. Feels n looks classy. Large toilets with rain showerand hand held shower. Complete. 5mins cab ride to Nagoya mall

Helpful?
Thank Ell-n-Al
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review

Dear Valued Guest, Warm regards from Swiss-Belhotel Harbour Bay, Batam! Thank you for your feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We are glad to hear that you had a pleasant staycation with us. Thank you for your kind compliment regarding our hotel facilities and the services rendered by... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 

Additional Information about Swiss-Belhotel Harbour Bay

Address: Jl. Duyung, Sei Jodoh | Harbour Bay Complex, Batu Ampar, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Batu Ampar
Price Range: $57 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Number of rooms: 179
Reservation Options:
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