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Hotel Novotel Batam

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Hotel Novotel Batam
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603 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Singapore, Singapore
Reviewed 2 days ago NEW

This was my 3rd stay at Novotel Batam and unfortunately I have decided that it will be the last. As per the website and the terms of the booking, we allowed complimentary late checkout till 5pm upon request. When I checked in and requested for the same the staff at the counter denied knowing anything about that but said it...

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Helpful?
Thank 116ravinw
Reviewed 2 weeks ago via mobile

The check in process is complicated.but after i reach the room i was quite impress with it. And one outstanding service is given by Mr.Munthe. Great service with a customer satisfactions oriented. Great job pak Munthe,thanks a lot for your great service. And the high level hospitality is also delivered by Ms.Devy from cake shop. She also deliver a great...

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Helpful?
Thank Kenny B
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 3 weeks ago via mobile

Novotel Batam do have that touch of elegance & grandeur which is still comparable to any first class hotel in or around this batam island. Getting around the island you still needs a taxi as that is the best transportation that the island had to offer. The nearest shopping mall is Ramayana which is about 15 minutes walking distance from...

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Helpful?
Thank hjsulaiman
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 4 weeks ago via mobile

- room is noisy, we can hear people chatting and walking on aile way from inside the room. - lack of recepsionist / admission crew during rush hour (check in / check out time) - car service does not syncronize with hotel bills Everything else is still the same as last year.

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Helpful?
Thank Mohamad h
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed October 18, 2016

It has a lobby with high ceiling. I have stayed here over the past few visits. Have stayed in other hotels in Batam but Hotel Novotel is still my preferred choice in Batam. The rooms are clean and neat. Bright too. I don't like gloomy rooms. Location is also good, convenient to shopping malls.

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Helpful?
Thank Judy T
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Singapore, Singapore
Reviewed October 17, 2016

Some points that I find worth sharing: - Room was spacious enough to accommodate 2, however if you are with a baby / toddler and looking for a little more space to roam around, you don't have it. The bed was comfortable. - Friendly and accommodating staff, always welcoming with a smile. Especially, the lady in-charge of the perfume store...

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1Thank Leenz_AK
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

singapore
Reviewed October 14, 2016

Located about 20 minutes from Batam Centre Ferry Terminal, the Novotel Batam is actually very close to a newer ferry terminal; Harbour Bay. However, few ferries from Singapore call at Harbour Bay. Probably once a piece of glory in backwater Batam in the 90s, the Novotel Batam is tired and worn out in today's context. The island of Batam itself...

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Thank A6-EDZ
Jakarta, Indonesia
Reviewed September 18, 2016

staff nice and helpful, fast check in and out. location, not far from malls but not in a walking distance. have to use taxis or rental cars. room is big enough, clean and well maintained. breakfast is okay with many choice. big parking space.

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Thank gemyaryo
Bekasi, Indonesia
Reviewed August 30, 2016 via mobile

this is my second time I've been to this comfy, warm place and it's still a lovely place to meeting or holiday especially now it have 3 Pokestops inside this hotel. it near to Batam Center harbour so it's a perfect place to cross to singapore too. love it

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Thank audityanugraha
Novotel1946, General Manager at Hotel Novotel Batam, responded to this review

Hi Thanks for staying with us Cheers

A TripAdvisor Member
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 28, 2016

Been staying here for few times already, and for sure will come back. Hospitality and comfort rooms as usual. Breakfast is ok and basic. Can be improved. Good for short business stay. Thank you Just a comment, some of the staff who take care the reception should at least know about the Accor membership tier previlige. Will not share more...

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Helpful?
Thank A TripAdvisor Member
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 

Additional Information about Hotel Novotel Batam

Address: Jl. Duyung Sei Jodoh | Batu Ampar, Batu Ampar, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Batu Ampar
Price Range: $41 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Novotel Batam staff and other travelers.
4 questions
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Questions? Get answers from Hotel Novotel Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Prefer staying near the Elevators, our room was 441 and was around 400 meters far. The view was also terrible (some local factory site)”
 of 5 bubbles Leenz_AK, Oct 17, 2016 | Read review
“i have no idea”
 of 5 bubbles reshkshanaa, Feb 23, 2016 | Read review
“Ask for a view?”
 of 5 bubbles AlanMichaelWard, Feb 5, 2016 | Read review
“Deluxe twin room was huge”
 of 5 bubbles NoorF_13, Dec 22, 2015 | Read review
“ground floor will be better. easy access as their ground floor is level 2”
 of 5 bubbles sg_ah-sam, Oct 10, 2015 | Read review
5 of 5
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