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Hotel Novotel Batam

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Hotel Novotel Batam
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625 Reviews from our TripAdvisor Community

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Showing 543: English reviews
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Reviewed 1 week ago via mobile

I found a Rat inside my pillow. Straight away shout at my wife to open the door and throw the pillow out from the room. Blanket is very dirty too. A lot of stain. Other than this, everything feel ok. So if you don't mind to find a rat inside your pillow once in a while... go Novotel Batam. Having...

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Helpful?
Thank kee tong c
Reviewed 3 weeks ago via mobile

This hotel is too old.. need more modern touch.. my room is too far from elevator.. the balcony is not good.. but the room is quite oke & clean.. the service quite enough..the breakfast is average.. no taxi call service..😢

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Helpful?
Thank Andhik W
Singapore, Singapore
Reviewed 3 weeks ago

The hotel is located not far from the ferry terminal. There are shuttle bus provided to the malls. Rooms are clean and well maintained. The staff are friendly and they speak good english. Overall a satisfying stay.

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1Thank willyglobe
Singapore, Singapore
Reviewed 3 weeks ago via mobile

We used to love this hotel.When we think of Batam,we will always look forward to stay in Novotel but Our last visit here is dissapointing. The towels is musky and smelly,the shower head die on us.The water the flow out is rusty. Even our favourite indoor swimming pool is infested by bugs.Sad,such a nice and cosy hotel turns out bad.The...

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1Thank JekSparuh
Singapore, Singapore
Reviewed March 17, 2017 via mobile

Stayed here many times. Rooms are cheap for such a good hotel. Very central. Wi fi is not bad. TV channel selection is a bit cr*p. But overall it's the place I normally choose when I come to Batam. Happy hour 5-7pm.

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Helpful?
Thank thecomedypimp
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Singapore, Singapore
Reviewed February 3, 2017

I had booked 4 room at Novotel Batam to stay during the CNY holidays. As a LeClub member, I am entitled to early check-in and late check-outs. However, when i wanted to check-in early for my stay, the hotel staff said the rooms are not ready, thus asking me to return again at 2pm, which is their check-in time. To...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jaiya Janane S
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking time to share your experience on Tripadvisor.com about your recent stay at our hotel. We deeply apologize for any inconvenience and for the disappointing service you received from our staff. We will be using your review as an example in upcoming staff training programs so that our employees can better understand how their...

Bangalore, India
Reviewed February 2, 2017

My first time staying this hotel although front desk staffs are friendly that's about it. Buffet Breakfast is bad. Staffs were disinterested, pool water is dirty and no privacy. 2 Stars should be more suitable

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Helpful?
Thank 427adriant
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Tripadvisor.com about your recent stay at our hotel. We deeply apologize for any inconvenience and we have taken note of your comments about the breakfast and pool. Please rest assured that we have taken actions on this issue. Thank you for sharing your thoughts with us,...

Singapore, Singapore
Reviewed February 1, 2017

Regular guest here for over a decade. Needs to improve on room service and kitchen as they sent me a well done tenderloin when I ordered a medium rare. Steak was way overcooked, dry and even burnt. Very disappointed especially when i got to wait 1.5 hours for this order. Please improve on this aspect because it is not the...

Review collected in partnership with Accorhotels.com
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3Thank alisterlee1704
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, First of all, we would like to thank you for choosing Novotel Batam for your recent stay. We have received of your comment on Tripadvisor.com. Thank you for taking the time to tell us about your experience at Novotel Batam. I would like to apologize that you have an encountered poor experience during your stay with us;...

Reviewed January 28, 2017 via mobile

The place is abt 5km from nagoya mall.They have an inhouse ferry service for tourist at a specific timing. Hotel service is quite alright. Room is spacious. But they need to do something for breakfast especially during long holidays. When i was having mine at abt 8am.Most of the food were not replenished in time and lines were formed very...

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Thank mr_nor
Perth, Australia
Reviewed January 18, 2017

Check in was smooth, clean room that was decent. Yes, the hotel is a little dated like many of the hotels In Batam, but I found the overall hotel to be better than some Batam hotels. Good location. I will come back.

Review collected in partnership with Novotel Hotels
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Thank RollingLucky
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395 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 

Additional Information about Hotel Novotel Batam

Address: Jl. Duyung Sei Jodoh | Batu Ampar, Batu Ampar, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Batu Ampar
Price Range: $39 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Novotel Batam staff and other travelers.
4 questions
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Questions? Get answers from Hotel Novotel Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms are located very far away from the lift lobby.”
yetay11, Jan 4, 2017 | Read review
“Prefer staying near the Elevators, our room was 441 and was around 400 meters far. The view was also terrible (some local factory site)”
Leenz_AK, Oct 17, 2016 | Read review
“i have no idea”
reshkshanaa, Feb 23, 2016 | Read review
“Ask for a view?”
AlanMichaelWard, Feb 5, 2016 | Read review
“Deluxe twin room was huge”
NoorF_13, Dec 22, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question