The hotel was so nice. The cabanas all over the pool was such a nice touch. It’s clean , it’s beautiful. We got a room with a hot tub outside and it did not disappoint. The evening entertainment was so fun! We danced so much! And Jairo was a great instructor and dancer. Really everybody was so nice. So welcoming. They were smiley and just happy to serve.
We visited the hotel June 13 through the 19th , we used optium private transfer company to the hotel and back, Price was $88 round-trip, this was our second trip back to the hotel so we brought a few of our friends along , with Covid there was some restrictions but all the restaurants were open which were excellent highly recommend reservations we use concierge Lewis de la Cruz, We would highly recommend him, we spoke daily and he was on top of everything that was requested, very knowledgeable of the facility and off the grounds, also spoke with Alvaro M Fernandez about excursions off the ship, The grounds were beautiful , the pools also , some small issues with the beach with the sea grass but they did maintain it the best they could , There was some Covid restrictions one being when you went to the Buffet you were given a pair of gloves when entering , The Buffet has a huge selection of items and was a excellent choice for breakfast and lunch daily , also some activities at night but not as much as last time we visited , The pool bar was not open in the pool seating area , But there was enough waiters walking around to order a drink or two, we also spoke to a Rafeal Luis who also was very helpful during our stay , we would highly recommend any of these three for your travel needs, Lewis de la cruz made our week stay enjoyable and memorable and we can’t wait to go visit this excellent hotel in the future, we would highly recommend , oh , Covid test was required and we did it at the hotel 72 hrs prior to leaving , we had our results within 15 minutes, paperwork was given to us for return home…
The Concierge and pool bartenders were amazing. The issues were the outside jacuzzi tub never workers for on of the rooms, the turn down service only happened 2 of the 8 days, restocking of drinks and snacks were very inconsistent not daily.
we had an awesome time, food was great service was great. Delvin and Irvin were great in helping us out, getting all of our requests taking care of we will miss you very very much thank you love the Ortizio's
We booked our trip to Punta Cana back in November 2021 which we took from Aug 3 through Aug 9, 2022. We originally booked at Melia Caribe Beach Resort, however upon arrival, we were upgraded to Paradisus Palma Real Golf Resort and spa aka The Reserve. Immediately, we were greeted by our concierge, Eliezer Sanchez. He was very pleasant, talked with us to see what we needed upon check in, and advised us he would allow us to get settled in and to let him know what we wanted to do for the rest of the evening. The room was BEAUTIFUL!! We had our 11-year-old twins with us, and they had a connecting suite exactly like ours. It was so AMAZING. We noticed that the twins’ side was very cool, and our side was very warm. The toilet was also stopped up, so we messaged Eliezer, and both issues were taking care of within 20 minutes. All the restaurants were amazing, the service was impeccable, Juan was at the bar every morning and greeted me with my favorite cocktail. I can’t say enough good things about this resort. We also became members of their Circle program. If you decide to visit, please sit through the presentation if they ask you to, you will be amazed at how much the membership makes sense if you spend a certain amount of money each year traveling. We will definitely be returning next year, but sans the kids this time! LOL!…
The best vacation ever. Excellent service in all areas. People are friendly and professional and have us feel as in our home. Some names to remark: Delvin and buffet chef Juan. Also, the chef of the Aqua restaurant and pool grill. We will come back.
By far the best restaurant in The Reserve, by the main pool. Excellent service, and food. Mainly a steakhouse Our server, Ulise Pacheco was very attentive, you should definitely make a reservation and try it as soon as you arrive at the hotel.
Amazing place and staff out of all the many options we love to return because of the staff and how they go above and beyond to service the client! Our previous concierge Sairen Rebinson came to greet us and made sure we were taken care of! Our concierge Clarizel made our vacation unforgettable. She went the extra mile to make us feel we were at home! The room is always in perfect condition, and the jacuzzi always ready to enjoy. The pool is in Amazing condition to jump in. Manuel Torres and George Castillo, Gregorin Aria, Restaurant managers, Santos as Capitán and the head chef Carlos Seuno, thank you for your dedication to us and giving us the best of the best! Always ready to give the best food and service! The amazing services in all the restaurants in Gabi club, Aqua and Hydro grill. At the bar Virginia the capitán of Gabi bar She is very attentive and makes the most special mamajuanas in the Reserve at paradisus including her staff Magda Noruso, Leonardo Ramirez, Johana Cabrera and Juan Vicente. We feel so special with them and it is impossible to enjoy our vacation without their wonderful service! Adrianne, the Director has amazing staff to care for the guests. We absolutely love the warmth of the staff and their service and is what makes us return above all the other things! We highly recommend this hotel: clean, gorgeous amenities, personalized services and excellent food. Thank you again for having us!…
We were here celebrating my parents 25th anniversary and everything was amazing. Yaleidi was an amazing concierge and made everything perfect and easy for all of us that attended. I would definitely recommend if you are planning to celebrate special occasions while relaxing…. It’s a place you know you will be taken care of and there’s so much to explore on the entire property!
My concierge, Yaleidi Sims, was fantastic. She made our stay a wonderful and enjoyable stay. We celebrated our 25th Anniversary her special touch was perfect!!! Each day she laid out our options of we were to do each passing day.