We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paradisus Palma Real Golf & Spa Resort

Traveler (18284)
360
Panoramas (4)
Videos (9)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#18 of 93 all-inclusives in Dominican Republic
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.3
Travelers' Choice
GreenLeaders Silver level

Discover an oasis of luxury with breathtaking tropical surroundings, elegant suites, and a beachfront pool. Enjoy our 9 superior-quality restaurants, a kids club, fabulous swim-Up Suites, YHI Spa, and an extensive fitness and activity program for all ages.

Upgrade your experience to The Reserve (Adults Only), where you can enjoy even more remarkable attributes, such as our exclusive suites, private lounges & areas, auteur & local cuisine selected restaurants, highly personalized service, and tailored experiences of well-being.

Our experience Nikté our superior room experience designed for everyone.

Our The Reserve and Nikte guests can now enjoy an exclusive yoga class on a virgin beach in Punta Cana with transportation in a catamaran. This experience is exclusively designed for individual reservations. Does not apply to Groups of 9 rooms or more. Once during their stay. Additional terms may apply.

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Romantic
Languages Spoken
English, French, Spanish, German and 2 more
Traveler Insights
This summary was created by AI, based on 274 recent English reviews.
Powered by AI
Paradisus Palma Real Golf & Spa Resort, set in a stunning beachfront location, often receives applause for its lively atmosphere and beautiful decor. Many guests appreciate the spacious, clean rooms and diverse amenities, including a variety of dining options and entertainment activities. However, some travelers have found the noise levels disruptive, citing construction and restaurant noise. Opinions on value vary; while some guests find the experience worth the cost, others criticize the lack of certain amenities. The service, particularly the concierge, is generally commended, though some guests reported issues with reservations.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Overpriced
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
Location
Beachfront
Guests praise the hotel's beachfront location, which is regarded as beautiful, stunning, and unbeatable. However, some guests were disappointed with the customer service.
  • J R
    J R
    Aug 2023 3 contributions
    ...Gerson the chef who was such a gentleman!This location was amazing!!!...
  • Miguel P
    Miguel P
    Aug 2023 1 contribution
    ...Restaurants like Santé (it wasn't its name before I think I remember, but the location is the same) give a much better service, and the beach has improved a lot in terms of the number of sunbeds…...
  • David F
    David F
    Jun 2023 2 contributions
    ...This all inclusive was fantastic, a beautiful resort in an ideal location on the beach...
  • Jan S
    Jan S
    Jun 2023 1 contribution
    ...Highly recommend this paradise location and hotel...
  • slvrbear61
    slvrbear61
    Apr 2023 1 contribution
    ...Lots of guests had similar experiences, but even with those missed moments, it was a fantastic 9 day holiday in a stunning location with overall lovely staff...
  • Maikel C
    Maikel C
    Apr 2023 15 contributions
    ...The location, food accommodations pool/beach areas are beautiful...
  • Vacation32093995620
    Vacation32093995620
    Mar 2023 1 contribution
    ...The location right on the beach is unbeatable...
  • chrisD4595WA
    chrisD4595WA
    Mar 2023 1 contribution
    Nice location and facility but the resort lost me with the food quality...
  • Mauricio Z
    Mauricio Z
    Feb 2023 2 contributions
    ...This was a major letdown, as we had specifically chosen this resort for its beachfront location...
  • Manisha S
    Manisha S
    Feb 2023 1 contribution
    ...Beautiful location but very poor customer service...
  • Tony G
    Tony G
    Feb 2023 1 contribution
    ...New remodeled room great location...
  • BILLB1234
    BILLB1234
    Feb 2023 1 contribution
    ...Good location and access to main lobby...
  • Ricardo F
    Ricardo F
    Feb 2023 1 contribution
    ...The hotel is beautiful and the location is great...
  • Diane B
    Diane B
    Jan 2023 14 contributions
    The Paradisus Palma Real Golf & Spa Resort is a wonderful location to gather with friends or family for fun and relaxation...
  • MrsAnn P
    MrsAnn P
    Jan 2023 2 contributions
    ...Vacationed last year at the Paradisus in Los Cabos and loved it but this Punta Cana Bavaro Beach location is amazing...
  • Manuel M
    Manuel M
    Jan 2023
    ...The food was amazing and the location perfect...
  • Craig R
    Craig R
    Dec 2022 2 contributions
    ...Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist...
  • Adrian J
    Adrian J
    Aug 2022 4 contributions
    ...They had to accommodate us in a different resort local until they could get us in our reserved location for one night...
Powered by AI
Atmosphere
Lively
Many guests praise the hotel's atmosphere, describing it as lively and beautiful with nightly entertainment, beautifully decorated and comfortable rooms.
  • John and Kelly P
    John and Kelly P
    Aug 2023 1 contribution
    ...The staff at Tokimeku serenaded her with the traditional feliz compleanos as well as a few other songs that had everyone clapping to the beat, smiling and joining in on the fun...
  • Gina B
    Gina B
    Aug 2023 1 contribution
    ...He took care of our dinner reservations, excursions, helped make sure we were able to switch rooms/upgrade, as well as went to the lengths to decorate our room romantically...
  • wvdowney
    wvdowney
    Jul 2023 3 contributions
    ...And of course, everyone can dance the night away during the nightly music events featuring live performances...
  • Lauren M
    Lauren M
    Jun 2023 2 contributions
    ...She decorated the room, made sure our dinner reservations were secured, had a beautiful cake waiting at the restaurant and set up the best lobster dinner I have ever had...
  • EPM3
    EPM3
    Jun 2023 76 contributions
    ...Within this club are three levels based on the color of your band...
  • Kathryn
    Kathryn
    Jun 2023 2 contributions
    ...Georgi Vargas and dionis hipolito beras manager was a fantastic server, we couldn’t have asked for better service...
  • Roberto T
    Roberto T
    May 2023 7 contributions
    ...My wife was amazed by the flowers ( orquídeas ) decorations...
  • soapbox73
    soapbox73
    Apr 2023 18 contributions
    ...The room was perfect once you get the hang of all the light fixtures and what they operate, etc...
  • NCogs2023
    NCogs2023
    Mar 2023 1 contribution
    ...The place is beautiful Our suite was nicely decorated but smelled a bit musty (we were in a swim up suite, so being surrounded by water and all these plush plants with irrigation going all the time creates moisture issues)...
  • Climber31037189804
    Climber31037189804
    Mar 2023 1 contribution
    ...The entertainment was ok for us given we are latin and love to dance or hear more lively music...
  • Bodie S
    Bodie S
    Mar 2023 1 contribution
    ...The food, entertainment, and atmosphere was above and beyond our expectations...
  • Carlos C
    Carlos C
    Feb 2023
    ...Besides the magnificent decoration, the lovely atmosphere and delicious aroma, you will mainly enjoy amazing beach and gourmet food... The rooms are spacious and comfy, with different areas and all the amenities needed!...
  • Atmo F
    Atmo F
    Feb 2023
    New and refurbished rooms come with great design and very comfortable...
  • RCtraveler
    RCtraveler
    Jan 2023 2 contributions
    ...The cool breeze from the Atlantic Ocean gave a special touch to the atmosphere in the mornings and evening. Our suite was beautiful, clean, and spacious with a luxurious feel... The resort came alive in the night with live music and entertainment...
  • Kathryn C
    Kathryn C
    Jan 2023
    ...The place is beautiful, rooms were very nice... The court yard at night was always hopping with music and was very enjoyable...
  • John T
    John T
    Jan 2023 1 contribution
    ...The layouts and furniture in the rooms is actually nicer than the original rooms...
  • Ken B
    Ken B
    Dec 2022
    ...The resort had some great night performers in the open areas and bars that I really enjoyed...
  • M K
    M K
    Nov 2022 1 contribution
    ...At the central pool area there is extremely loud music who nobody is interesting in and is disturbing even 150 yards away...
  • Fred C
    Fred C
    Oct 2022
    ...Juan, got us reservations at different locations and he got the room fixed with balloons, a cake and champagne for my moms birthday...
  • Andrea C
    Andrea C
    Oct 2022 28 contributions
    ...The atmosphere is beautiful with the pool all lit up in the background...
Powered by AI
Rooms
Spacious
Travelers generally appreciated the spacious, clean, and comfortable rooms, although some reported issues with service and room readiness. Several guests mentioned enjoying the recent renovations.
  • Lisa W
    Lisa W
    Jul 2023 2 contributions
    ...We had a bit of a mix up on arrival with our rooms as we had booked Reserve rooms but the hotel policy has changed following a (very lovely) refurb so we couldn’t stay at the reserve as our youngest is 14... I’d advise to check your booking if you booked last year to stay this year... Suites are beautiful and clean and air con is great for keeping the area cool...
  • Myrn98
    Myrn98
    Jul 2023 5 contributions
    ...Our beautiful one bedroom master suite delux was very spacious, clean, and everything in working order. The suite was cleaned daily while our concierge was very attentive...
  • Parul A
    Parul A
    Jul 2023 1 contribution
    ...We booked an swim up master suite, which is a great room with access to a semi private pool...
  • vacationer91
    vacationer91
    May 2023 34 contributions
    ...I reserved a two bedroom suite for 4 women ( planned a girls trip) we had plenty of space. We had room service every morning, always delivered on time the waiter would come in and set up our table like we were in the restaurant...
  • Marina B
    Marina B
    Mar 2023 1 contribution
    First time staying at the newly renovated paradisus Palma real and I have to say I am very impressed!... The room are stunning and the views outside are even better, the beds are extremely comfortable and the selection of snacks and drinks in the room are always stocked... Even when dealing with 12 other rooms on top of ours he was always attentive and went above and beyond...
  • Nancy A
    Nancy A
    Mar 2023 3 contributions
    ...Well designed rooms, very comfortable... There are ice buckets in the room but no ice machines, you have to call room service for ice... The room has a coffee machine and a hot pot for tea water but no cups...
  • kikid330
    kikid330
    Mar 2023 5 contributions
    ...Meliá has done an excellent job with the renovations beyond what we expected (we’ve been Club Meliá members for over 10 years)...
  • LJ A
    LJ A
    Mar 2023 3 contributions
    If you like bats in your room, poor service, horrible coffee, bland food, and uncomfortable beds, this is the place to go... Of course the room was of lower quality...
  • Deborah D
    Deborah D
    Mar 2023 7 contributions
    ...Our family stayed in a two bedroom suite and a single room... beds were comfortable, towels plush, minibar always full and a pool right outside our room...
  • danielchris2pherr
    danielchris2pherr
    Mar 2023 5 contributions
    ...The resort is beautiful, rooms are huge (highly recommend the Nikte Swim Up Master Suite), and the service is outstanding...
  • Mauricio Z
    Mauricio Z
    Feb 2023 2 contributions
    ...When we arrived at the resort, we were informed that we would be staying in a different suite than the one we had reserved. Not only was this suite smaller and less luxurious than the one we had booked, but it was also not located by the beach as advertised... We found as we were there that we were not alone, our reservation was to stay at the Reserve at Palma Real (which has now become their luxury suites), instead they put us in The Garden Suites, a small, dirty mosquito infested room...
  • Christine K
    Christine K
    Feb 2023 1 contribution
    ...Room was an adjoining room, we could hear our neighbours clearly all night long. Room was not cleaned regularly, we had to call them to clean it late in the day...
  • avk2023
    avk2023
    Jan 2023 1 contribution
    ...On the first day, after I unpacked my bags, I went to leave my room and the door would not latch... Later that night when I was ready to go to bed I went back to my room and the deadbolt did not work... It took over 2 hours and 3 trips to the front desk (and my room was not close to the front desk) to get maintenance out... After an hour the second time I asked to be moved to a different room but was denied... At least one day my room was not cleaned... I had to use the stairs every time I left or came to my room on the 3rd floor... Because of the construction there was also no way to get to my room without getting rained on when the weather was wet...
  • Tina H
    Tina H
    Jan 2023
    ...The only thing was.. we paid for an upgraded room for $2800 and didn’t feel as though we got any amenities more than the group we were with, unhappy with paying the extra money but Lewis made it special...
  • MrsAnn P
    MrsAnn P
    Jan 2023 2 contributions
    ...We stayed in building 9 in a Master Suite Deluxe that was 818 sq.Ft.!...
  • Maria A
    Maria A
    Jan 2023 1 contribution
    ...I had a few issues with my room and he helped me get into a new room right away, even helping me move my stuff into the new room...
  • Amanda Y
    Amanda Y
    Jan 2023 6 contributions
    ...I e-mailed the resort prior to our arrival to assign our rooms close together and they acknowledged my request and even upgraded one of my friends to do so...
  • Nishant B
    Nishant B
    Dec 2022 7 contributions
    ...Rooms were out dated and smelled bad, my room had a kitchen and the sink was leaking, air condition wasn’t working properly, toilet wasn’t flushing, they changed my room bt again it had issues...
  • Craig R
    Craig R
    Dec 2022 2 contributions
    ...However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...
  • Alexis M
    Alexis M
    Dec 2022 1 contribution
    The worst experience ever had to wait in the lobby for my room for four hours then apparently the room that they gave me was the wrong room. They gave me a master room and I paid for a swim up master room... Do you not have no compassion for a person like me coming all the way from Connecticut to punta cana for the first time and had to wait four hours for our first room then the next day we had to move to our original room Whole Lotta inconvenience in this experience... Please be careful with ordering or making plans with Melia the hotel...
Powered by AI
Value
Overpriced
Travelers expressed mixed opinions on the value of their stay, with some praising the experience and others criticizing the cost and lack of amenities.
  • EPM3
    EPM3
    Jun 2023 76 contributions
    ...I have to admit after spending a significant amount of money it irked me that I was considered "standard"...
  • David K
    David K
    May 2023 3 contributions
    ...Spending $350-$400/nt is not good enough for them. They cater to members and treat regular guests poorly... The specialized restaurants are ridiculous/ low quality... The Blue Agave served very old pork I had to spit out... Service is terrible for towels, room service, drinks, etc...
  • Doon070401
    Doon070401
    Apr 2023 1 contribution
    ...The only thing we would improve on is access to all restaurants and there were major up charges at the steakhouse restaurant for instance...
  • Navigator17227528384
    Navigator17227528384
    Apr 2023 1 contribution
    The Paradisus Palma Real has increased prices and decreased service... I’ve spoken with management and I get acknowledgment of the decline in value... Will be pursuing either a discount to align the experience value with the cost or an increase in access and experience...
  • Brendan T
    Brendan T
    Mar 2023 1 contribution
    ...The steakhouse was as bit disappointing, only the skirt steak was tasty, and better cuts were locked behind paid fees... The membership / timeshare pitch is a bit absurd and one presenter was very arrogant during discussion...
  • Mark
    Mark
    Mar 2023 1 contribution
    Unfortunately we will not likely return to this resort... Pedro and Rosanna deserve special mention as they were fantastic... As a result we won’t return to this resort... If you want a relaxing vacation, free from high pressure sales people, then do not go to the Paradisus Real Malia...
  • MTR68
    MTR68
    Feb 2023 35 contributions
    This is our 6th vacation with Paradisus and our 3rd stay at Paradisus Palma Real, and we’ll probably never come back... But instead of pampering a frequent customer to the point he/she wants to become a member, Meliá is harassing non-members with constant sales pitches and, worst, limiting the available experiences - basically forcing us to “pay for services”...
  • Florentino A
    Florentino A
    Feb 2023 4 contributions
    ...Steak at Mina NY strip was mediocre at best a bit chewy. Room service food was pretty rough for food quality and I think you should have a dedicated buffet opened 24hrs a day where anyone can go at anytime to eat... More options on food and this could of been a 5 star review but the food was not up to par for the price of stay at this resort...
  • Karen B
    Karen B
    Feb 2023 3 contributions
    ...Apparently they chose not include the current membership but want you to buy into the circle membership but wait a minute I just purchased membership in 2015 and now treating club Melina like a second class member. The experience is not worth the upgrade with inferior food and alcohol... Another point - the inclusive package offers - alcohol that is off label liquor that you probably will get a headache and the premium brown alcohol was missing the dark huge which leads me to believe it was watered down(personal observation)...
  • Manisha S
    Manisha S
    Feb 2023 1 contribution
    We booked our stay from Feb 12thto 20th. But the hotel put us in Garden Suites despite of our booking at palma real... We were with 3 small children but they did nothing to honour our booking ... We waited 3 hours but palma real was overbooked... After a lot of persuasion they gave us only 3 night stay at palma real ... No compensation for charging us full price at palma real and having us stay at Garden suites ( lower quaity) hotel for 5 nights has been offered so far...
  • P S
    P S
    Feb 2023 2 contributions
    We were a group of 9 and booked 3 deluxe rooms at Paradisus Palma Real many months before our Feb 2023 stay with email confirmation, directly through their website... Despite several hours of asking them to check us in at Paradisus, they refused... We never got a discount for staying at the other resort or any apology or explanation for this change... It is very likely Paradisus was over booked and they moved us hoping we somehow wouldnt notice or complain...
  • Valerie G
    Valerie G
    Feb 2023 2 contributions
    ...Food: We are not picky eaters, but the food was very mediocre... Would Not recommend the Mexican restaurant- the menu was extremely small and the food didn't taste good... The Steak House was also just so-so... Reservations: Reservations were required for the Japanese, Steak House, Italian and Mexican (maybe others but these are the ones we ate at)...
  • Guillaume S
    Guillaume S
    Feb 2023 6 contributions
    ...We had the airport transfer included but when we contacted the reception they ssked for 50 dollars... I will never go back to this hotel...
  • Nikita H
    Nikita H
    Feb 2023 1 contribution
    ...Tried to downgrade my room, but charge me the same price as if I wouldn’t realize that I was in the family section when I clearly booked the adults only reserve swim up with a king bed... Spend your money with a resort who will appreciate you as a guest because this place will not...
  • Raymond F
    Raymond F
    Jan 2023 27 contributions
    ...Outcome: I would say the hotel is in need of structural reengineering to deliver customer service for price and star rating...
  • BARBARA A
    BARBARA A
    Dec 2022
    ...I truly believe that we should get a refund on the all inclusive price that was paid since we were unable to experience dinner outside of the buffet which was basically the same food night after night...
  • Alexis M
    Alexis M
    Dec 2022 1 contribution
    ...They gave me a master room and I paid for a swim up master room... We also paid for an experience at the Paradis’s Palma riyal resort spa and they ended up putting us in the Palmer reserve because the Palmer riyal was not done till December 15, 2022... Please be careful with ordering or making plans with Melia the hotel...
  • Steve P
    Steve P
    Nov 2022 124 contributions
    ...We paid way too much to struggle getting to the eminitis promoted... Money is better spent other places...
  • Diosned
    Diosned
    Oct 2022 68 contributions
    It was OK. OK due the place need an update and when you compare price vs other options you can feel regret or want to move to Paradisus grand Cana (just next) at least you have access to all activities, attractions and restaurants...
  • Hernan M
    Hernan M
    Aug 2022 13 contributions
    stay away from this place, they don’t disclose that the hotel it’s under construction up until you signed and paid for it, and only until you ask how to get to the beach... The pictures in their website show a direct access to a big beach area, and in reality you need to take a golf cart to go to the beach, driving by the gigantic construction area the “Paradisus Palma Real” has turned into (see my side by side comparison pictures below)... As i said, don’t even consider Melia “Paradisus Palma Real”, the pictures you see in their website are showing a hotel and facilities that don’t exist anymore...
Powered by AI
Cleanliness
Meticulous
Most travelers found the hotel to be clean, well-maintained and regularly serviced, though some noted occasional lapses in cleanliness.
  • Sanaz Armstrong
    Sanaz Armstrong
    Aug 2023 38 contributions
    ...Our room was cleaned daily and in great order I recommend that the hotel allow guests to dine by the beach and not add unusual barricades...
  • tlanham2023
    tlanham2023
    Aug 2023 1 contribution
    ...Martin made sure we were always comfortable on the beach and Yennifer kept our room spotless...
  • John and Kelly P
    John and Kelly P
    Aug 2023 1 contribution
    ...Oh and the Bellman staff each handled our luggage with care. Housekeeping was amazing in keeping our suite clean, replenished our towels and our fridge stocked...
  • Myrn98
    Myrn98
    Jul 2023 5 contributions
    ...Our beautiful one bedroom master suite delux was very spacious, clean, and everything in working order. The suite was cleaned daily while our concierge was very attentive...
  • Margaret F
    Margaret F
    Jul 2023 1 contribution
    ...The rooms were always perfectly cleaned, can't believe how they get the bed linens on so tight, lol...
  • Lisa W
    Lisa W
    Jul 2023 2 contributions
    Beautiful clean hotel with lots going on!!!... Quite a bit of seaweed but kept lovely and clean... Suites are beautiful and clean and air con is great for keeping the area cool...
  • TKVun
    TKVun
    May 2023 1 contribution
    ...This property had just gotten a full refurbishment late 2022 so everything was new and clean... Clean, clear sandy beaches too...
  • soapbox73
    soapbox73
    Apr 2023 18 contributions
    ...You can smell the cleanliness in the air as you arrive and walk around...
  • Gary
    Gary
    Mar 2023 1 contribution
    ...It was huge with soft white sand and it seemed to be cleaned daily of seaweed...
  • Brendan T
    Brendan T
    Mar 2023 1 contribution
    ...Totally swim-able ocean waters... There was effort made every day to clean the beach of the seaweed which was greatly appreciated...
  • Deborah D
    Deborah D
    Mar 2023 7 contributions
    ...beds were comfortable, towels plush, minibar always full and a pool right outside our room. Everything, everywhere was new and unbelievably clean...
  • RepRoo
    RepRoo
    Mar 2023 39 contributions
    ...As usual the cleaning ladies probably work the hardest in the hotel... The hotel has many employees but none seem to go the extra mile to ensure things are perfect, again, except Luis and the cleaning ladies...
  • Elizabeth S
    Elizabeth S
    Mar 2023 2 contributions
    Very clean with great service, the staff is very attentive...
  • LaMonica J
    LaMonica J
    Feb 2023 2 contributions
    ...LAWD, can a person just get some towels in this place to wash their body with? Asked several times for face towels and they would only bring one for a room with three people...
  • chris
    chris
    Feb 2023 3 contributions
    ...The beach had a little seaweed but the staff did a great job cleaning it up...
  • Valerie G
    Valerie G
    Feb 2023 2 contributions
    ...Everything is well maintained and clean. Our room was Ocean Front and it was beautifully decorated and up to date... Pools: This resort has numerous large pools that are beautiful and clean!... They were actively trying to stay ahead of it and clean it up, but it was pretty much impossible...
  • chantal_mounayer
    chantal_mounayer
    Feb 2023 4 contributions
    ...Also thank you to Yennifer who made sure our room was well cleaned and restocked daily...
  • Anselmo C
    Anselmo C
    Feb 2023 1 contribution
    ...Extremely attentive, friendly, and super clean...
  • Valerie P
    Valerie P
    Jan 2023 2 contributions
    ...The buildings and grounds are beautiful, well maintained, the food has a lot of variety and is very tasty...
  • Niki L
    Niki L
    Jan 2023
    ...The room was always clean and he even left some extra special snacks and water...
Powered by AI
Service
Attentive
The service at the hotel has been praised by numerous travelers, especially the concierge service and the attentive, friendly, and helpful staff. However, some guests had issues with the reservation service.
  • John S
    John S
    Feb 2023 1 contribution
    ...Mingling with the staff was always a positive experience. I wanted to point out one special staff member that made my stay extra special.Jorge Ben was the beach dance instructor that made my stay extra special he spent time with each person no Matter the skill level and was very professional and helpful...
  • Ryan M
    Ryan M
    Feb 2023 1 contribution
    ...Kids club staff would even come encourage our kids to join the fun throughout the day giving us privacy...
  • Florentino A
    Florentino A
    Feb 2023 4 contributions
    My stay overall was great from hotel staff to amenities and cleanliness... Room service food was pretty rough for food quality and I think you should have a dedicated buffet opened 24hrs a day where anyone can go at anytime to eat... Staff was amazing and truly made you feel welcomed...
  • Andrew H
    Andrew H
    Feb 2023 2 contributions
    ...Our concierge Starlin was very helpful with showing us around the property, checking in to how we were doing each morning and making reservations for dinner each day. Odebyi and Rinneli were our beach service for the week and had our spot set up each morning for us and we’re always checking in to make sure we had drinks and were comfortable...
  • Diane B
    Diane B
    Jan 2023 14 contributions
    ...All of the restaurants were well staffed, and the food was always fresh & flavorful with a wide array of choices. We never had a problem getting seated or with service anywhere we went... Our suite was beautiful, spacious and comfortable... The mini-bar and snacks were always well stocked... We requested extra towels which was no problem... The bath and shower amenities were very nice... Our wonderful concierge, Felix, was so attentive and happy to assist with anything we needed, always ready to answer questions promptly no matter the time!... The main asset to the resort, which made our experience so memorable, was outstanding staff we encountered... As mentioned above Felix went above & beyond... Another concierge that was so helpful and always smiling was Harry... From morning to night everyone is ready with a smile!...
  • Justin S
    Justin S
    Jan 2023 1 contribution
    ...Our personal concierge, Luis, was incredibly attentive and truly felt like a friend...
  • Miguel Goncalves Pereira
    Miguel Goncalves Pereira
    Jan 2023 4 contributions
    ...My wife, my daughter and I were at Domenican republic for more than 1 month on vacation, we stayed in 3 diferent hotels, always changing due to the bad service offered by the previous hotels in the area. When we arrived at Palma Real, we were welcomed by Mr.Hector, wich was our personal assistant on the resort... From there on, this person have attended all of our requests, always with a smile on his face and with a substantial profissional approach... We had special needs as we were traveling with our 1yo baby, regarding food restrictions(no salt, no sugar, etc…) and he made sure every time it was time to have the request ready, everything was exactly as we asked and at right timing... Thank you for being so good on your service Hector... He also helped with all kinds of activities on a very responsive and quick way, something that is very hard to find around domenican republic... We felt so good at the resort, mainly because of his work that decided to extend our stay for almost another week…we really hope that his work and dedication will be recognize to help the resort to put their quality standards at the highest level... The remaining staff were friendly to us but off course you always have one or another that are more “cold” however…we really enjoyed our time and will be coming back but only if it’s possible to have Mr.Hector again as our personal assistant!... The babysitting service was also good with kind and efficient lady’s... See you next year…best regards...
  • John T
    John T
    Jan 2023 1 contribution
    ...We have gotten to know some staff such as Luis at the pool bar and Jose Ramos at various restaurants. These staff members provided great service again and remembered us as always and made our stay seamless... Lewis our concierge was extremely helpful as well... Francisco helped us with this and showed us it was easy to do at a very low cost and detailed the many benefits of doing so... The resort is truly 5 star and worth every penny!...
  • Rob W
    Rob W
    Jan 2023 1 contribution
    If you want to stay In a beautifully updated resort where the people working make you feel like you’ve known them for years and not just your first visit this is the place to go... Ours was Raul He did a five star job... Raul would contact me every morning to see if there was anything I needed that day... At which time I would give him my evenings request for dinner reservations, only 1 out of 7 I had to go a 1/2 hour earlier than requested... While visiting the Mexican restaurant I was introduced to Delvin our server for the night... We didn’t even need to look at the menus he told us he would just keep bringing different things and that ended up being the best suggestion of the night... Delvin was also instrumental a second night, what could’ve been a disaster at the Italian restaurant turned into a very enjoyable evening eating Italian in his Mexican restaurant... His managers weren’t happy but his customers were and I believe that is what is the most important... Finally just want to say thanks to Wanda at the poolside/ beach bar... And all the wait staff that work the beach and pool areas, great drinks and service the entire week This was our 4th Meliá all inclusive resort and look forward to our next!...
  • apollomolina
    apollomolina
    Jan 2023 2 contributions
    ...Our concierge, Ralphy, did an amazing job for the second year in a row. Among other things, he helped us get our room upgrade, had special request, beverages stocked in our fridge, decorated our room for my birthday with balloons, Champaign, and chocolates, and set up a special meal for us within one of the restaurants with items that are not on the menu... He had our beach beds set up and waiting for us... Each day, kept us hydrated with cocktails, and Harris, laughing with his funny stories all afternoon... at the buffet also took great care of us each morning for breakfast... That’ll keep us coming back again and again...
  • Alfa
    Alfa
    Jan 2023 2 contributions
    ...Whatever your heart desire they would cook for you on the grill right in front of you... The two bar tenders at the beach on adults only side ( Yuderi Reyes and Maximo Cedano ) were amazing... They took care of us whenever we were at the beach... The pool side bar tender Wanda was incredibly talented, she would make you a drink with passion and craft... I hope they get the pools heated a bit as that would be perfect... Last but not the least I wanted to mention our concierge Miguelito Cuevas and how amazing he was, everything we asked for Miguelito was able to accommodate for us... If you want beat of the best you ask for him to be your concierge...
  • Ken B
    Ken B
    Dec 2022
    This was our first stay at this resort and me being picky I must say this resort passed with flying colors... There were several food options and restaurants to choose from but our favorite restaurant was Flora, the food and service there was amazing... The resort staff were amazing people they were always willing to help and make sure we did not need anything while on vacation... Wanda who worked as a bartender was so carrying and considerate when my husband started to feel sick... She made sure she nursed him back to health... Pedro made sure we stayed comfortable and entertained with jokes... Nicholas and Fernando were our room concierge who were also great people that made sure they keep things in line with our room and stay... Nicholas made sure he kept us informed with daily activities at the resort and made sure that we did not get involved with the wrong things...
  • Craig R
    Craig R
    Dec 2022 2 contributions
    The best feature of this resort is the staff. Every staff member you encounter will greet you with a smile and ask you if you need anything... Even with that being said, some members who stuck out were our concierge Irvin Nolasco, who was extremely responsive... If you text Irvin with a request, he will respond immediately with a result; Felix at Flora was great; Melvin was terrific at both Blue Agave and Malve; the entire staff at Kicks- this is a very fun sports bar they opened on the property... The bartender and all the servers work very hard to get the drinks out and keep the fun going; Lastly, our favorite staff member was Hansel at the reserve beach... Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist... They don't accept reservations and if you are told it will only take a few minutes be prepared to wait an hour... To clarify, Tepanyaki is the only restaurant to take reservations and we still waited an hour... In summary if eating on time and as scheduled is very important to you, this might not be the right resort for you... However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...
  • Dewey T
    Dewey T
    Dec 2022 2 contributions
    The visit starts with our butler - Edgar Martinez and his boss - Gabe. Whenever we had a question or a need arose during our stay Edgar made sure that he got an answer or delivered on our requests... A resort like the Melia Paridsus has so many options that a a butler/guide is needed to match your requests to the experience of the resort... Especially on the last day when he personally contacted Hertz to make sure our car rental could be returned a bit later than we booked for...
  • Alexis M
    Alexis M
    Dec 2022 1 contribution
    The worst experience ever had to wait in the lobby for my room for four hours then apparently the room that they gave me was the wrong room. They gave me a master room and I paid for a swim up master room... Also, the service was terrible I had to wait for towels every day till like 3 o’clock in the afternoon People in the front lobby where the worst people ever ever a counter with the very disrespectful... We also paid for an experience at the Paradis’s Palma riyal resort spa and they ended up putting us in the Palmer reserve because the Palmer riyal was not done till December 15, 2022... Please whoever is experience this with Melia please make sure you check your flights in your destinations because it seems like whatever destinations you put, they put you in a different hotel, or a brother hotel ... Please be careful with ordering or making plans with Melia the hotel...
  • BARBARA A
    BARBARA A
    Dec 2022
    ...Our concierge apologized over and over but he could not get us reservations for dinner we had to eat at the buffet, the buffet was out of orange juice and bacon 3 days out of our 5 day stay...
  • Verdie S
    Verdie S
    Nov 2022 1 contribution
    ...The concierge took care of our every need (reservations to restaurants, shopping or car service…etc) Carlitzel assisted with any concerns or questions we had...
  • Mike C
    Mike C
    Oct 2022 12 contributions
    ...Not only do we enjoy the Caribbean sun, white sandy beaches and aqua blue ocean water but the service provided was phenomenal... The staff members at the Gabi Club made us feel like home and provided excellent service... In particular Santo, Fausto Cabrera, Domingo Perdomo were a pleasure to see and speak to in a daily basis... The bartender at the Gabi Club Luis Diaz is also very helpful and a pleasure to interact with... Also the staff at the Hydro Grill, Frankie, Alba, and Franklin Bautista were pleasant and provided excellent service along with delicious food... The Bell Boys, especially Francisco Williams, were also very helpful with our luggage as well as coordinating our daily trips from the hotel to the beach... My wife & I also had massages on the beach with Gladys Dominguez who also provided excellent service and a relaxing experience...
  • Nicole W
    Nicole W
    Sep 2022 11 contributions
    ...Ulise our waiter was super attentive. We barely finished our drinks and we had fresh ones... Leuris one of the maitre des actually saw me struggling with my pork ribs and he came over and cut it off the bones for me!!!!...
  • Hayls22
    Hayls22
    Sep 2022 13 contributions
    ...They were able to cater for multiple allergies across 3 courses (celiac, fish, seafood, and peanuts). The service was exceptional by Santo, Alba, Dionys and Claudio...
Powered by AI
Amenities
Comprehensive
Guests appreciate the resort's wide range of amenities, including diverse dining options, spacious and clean rooms, attentive concierge service, plentiful pool and beach facilities, and various entertainment activities.
  • Agatha G
    Agatha G
    Mar 2023 1 contribution
    Dalvin, was extremely cordial, quick, and very pleasant... Delvin came with milk with the coffee brought it on a tray and placed it all on the counter was very supportive and helpful as a waiter delivering food very precise very helpful...
  • Nancy A
    Nancy A
    Mar 2023 3 contributions
    ...Gloriously beautiful property with fountains, pools, lots of varied and well-designed places to swim or read or talk with friends or just hang out. Well designed rooms, very comfortable... Incredibly friendly and helpful staff (you will say 'hola' two hundred times a day in response to friendly greetings from everyone you pass)... Great evening displays in the main fountain area which varied from night to night, including acrobats one evening, a telescope for moon and planet viewing another, and classy old cars another... The water and sea air vibes let me be in the moment... The spa is one of the most beautiful I've ever seen and the massages were great... There are ice buckets in the room but no ice machines, you have to call room service for ice... The room has a coffee machine and a hot pot for tea water but no cups... Spa didn't have a robe large enough for spouse...
  • MTR68
    MTR68
    Feb 2023 35 contributions
    ...But instead of pampering a frequent customer to the point he/she wants to become a member, Meliá is harassing non-members with constant sales pitches and, worst, limiting the available experiences - basically forcing us to “pay for services”...
  • Ryan M
    Ryan M
    Feb 2023 1 contribution
    ...Kids club was excellent as they did crafts by the ocean or play games by the pool. Kids club staff would even come encourage our kids to join the fun throughout the day giving us privacy...
  • Andrew H
    Andrew H
    Feb 2023 2 contributions
    We really enjoyed our stay at Paradisus Palma Real this year. The weather, beach, food, and pools were great... Our concierge Starlin was very helpful with showing us around the property, checking in to how we were doing each morning and making reservations for dinner each day... Odebyi and Rinneli were our beach service for the week and had our spot set up each morning for us and we’re always checking in to make sure we had drinks and were comfortable...
  • Barbara P
    Barbara P
    Feb 2023 1 contribution
    The rooms were very comfortable, spacious and accommodating... They really took special care of us... The folks at Sante restaurant were also very attentive, so we ate there at least 3 times... They were Gustavo, Waquina waiters, Jose Emilo, Manager, and Sunirda Joseph, Hostess...
  • Diane B
    Diane B
    Jan 2023 14 contributions
    The Paradisus Palma Real Golf & Spa Resort is a wonderful location to gather with friends or family for fun and relaxation. The newly renovated resort has been updated beautifully and is sparkling clean... All of the restaurants were well staffed, and the food was always fresh & flavorful with a wide array of choices... We never had a problem getting seated or with service anywhere we went... Our suite was beautiful, spacious and comfortable... The mini-bar and snacks were always well stocked... We requested extra towels which was no problem... The bath and shower amenities were very nice... Our wonderful concierge, Felix, was so attentive and happy to assist with anything we needed, always ready to answer questions promptly no matter the time!... Our favorite place to visit, relax, people watch or just look out at the gorgeous view was the lobby bar Ginger... From morning to night everyone is ready with a smile!... The best espresso, cortado and pastries in the morning to finishing off the night with an old fashion & espresso martini...
  • Amanda Y
    Amanda Y
    Jan 2023 6 contributions
    ...I e-mailed the resort prior to our arrival to assign our rooms close together and they acknowledged my request and even upgraded one of my friends to do so. Our concierge, Diana, was very friendly and helpful... When we clarified the reservation time and told them we weren't going to wait, they got us a table after about 15 mins and shots at the end of our meal... The next couple of nights I asked my concierge to make dinner reservations for us, and that went much smoother... Although the beach was gorgeous and we loved the bali beds, lounge chairs, umbrellas, and bars, the locals were constantly circling everyone to buy their products and some of them were a bit aggressive in the front of the beach - so much so that we had to move further away from them... We didn't do any excursions, but the resort was more than willing to help us set them up... The pools were beautiful and we appreciated the adults only areas... The amenities were great and the nightlife was a lot of fun... I'd definitely recommend this resort...
  • Justin S
    Justin S
    Jan 2023 1 contribution
    A truly all inclusive experience with everything you could want only a few steps away. Beautiful property, expansive pools, and the softest sandy beach... Our personal concierge, Luis, was incredibly attentive and truly felt like a friend...
  • Alfa
    Alfa
    Jan 2023 2 contributions
    ...Our first vacation in Dominican Republic was at Paradisus Palma Real at presidential suite adults only ocean view, the suite was very beautiful with two bedrooms, living room and a huge terrace with whirlpool tub on the terrace. We could have bring 4 more people with us to stay at this suite but we didn’t know that the suite would be that big... The resort was fully renovated so everything was very nice and clean... Whatever your heart desire they would cook for you on the grill right in front of you... The pasta bar was absolutely delicious with many sauce options to choose from... The beach was perfect, there is no lack of chairs, palapa, cabanas and bars... They took care of us whenever we were at the beach... The pool side bar tender Wanda was incredibly talented, she would make you a drink with passion and craft... The pools were a bit cold but felt great jumping in the cold water when you are overheated on a hot sunny day... I hope they get the pools heated a bit as that would be perfect... The entertainment in the evening was good, not a place for the young crowd as there is no night club there but for those that love quite relaxing vacation time this is the place to be... Last but not the least I wanted to mention our concierge Miguelito Cuevas and how amazing he was, everything we asked for Miguelito was able to accommodate for us... If you want beat of the best you ask for him to be your concierge...
  • Kelsey H
    Kelsey H
    Jan 2023 1 contribution
    ...The resort was clearly updated and in process of being updated further. Room was spacious, updated, clean and had a good view... The resort amenities were great, we experienced the spa (highly recommend!... ), several pools, and every restaurant on site... Lots of choices for dining, included wine list was less extensive, but there is a wine bar on site... Staff was all very pleasant, our butler Luis was incredible!... He reached out every morning to ensure we had what we needed, give us the agenda for the day at the resort, and was able to promptly answer any need we requested... The beach was great with plenty of places to relax, although walking around made the seaweed very visible off resort (very thick some places on the beach and in the water)... Overall I would recommend the resort and Luis!...
  • apollomolina
    apollomolina
    Jan 2023 2 contributions
    ...I liked all the upgrades they’ve made it to the resort. There are many new pools around the property now which means the main pool is no longer crowded... The food and drinks are better now as well... We stayed in the adult only section which used to have one small pool but now has three large pools... Our concierge, Ralphy, did an amazing job for the second year in a row... Among other things, he helped us get our room upgrade, had special request, beverages stocked in our fridge, decorated our room for my birthday with balloons, Champaign, and chocolates, and set up a special meal for us within one of the restaurants with items that are not on the menu... He had our beach beds set up and waiting for us... Each day, kept us hydrated with cocktails, and Harris, laughing with his funny stories all afternoon... at the buffet also took great care of us each morning for breakfast... That’ll keep us coming back again and again...
  • Ken B
    Ken B
    Dec 2022
    This was our first stay at this resort and me being picky I must say this resort passed with flying colors. We stayed at this resort for 6 days 5 nights and I must say that we had an amazing time... The resort was beautiful and our beach front room was also great... The resort had some great night performers in the open areas and bars that I really enjoyed... The resort staff were amazing people they were always willing to help and make sure we did not need anything while on vacation... Pedro made sure we stayed comfortable and entertained with jokes... Nicholas and Fernando were our room concierge who were also great people that made sure they keep things in line with our room and stay... We definitely loved this resort and will be back soon...
  • Craig R
    Craig R
    Dec 2022 2 contributions
    ...Every staff member you encounter will greet you with a smile and ask you if you need anything... If you text Irvin with a request, he will respond immediately with a result; Felix at Flora was great; Melvin was terrific at both Blue Agave and Malve; the entire staff at Kicks- this is a very fun sports bar they opened on the property... Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist... However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...
  • Verdie S
    Verdie S
    Nov 2022 1 contribution
    We stayed at the Paradisus Palma Real - The Reserve to celebrate my birthday... The concierge took care of our every need (reservations to restaurants, shopping or car service…etc) Carlitzel assisted with any concerns or questions we had...
  • krietebr
    krietebr
    Nov 2022 3 contributions
    ...The facilities are nice but outdated closer to late 90’s and early 2000’s... We had a family of 5 and stayed in a 2 bedroom master... There was plenty of room as the rooms are very spacious and clean... They have a concierge service for booking restaurant reservations but found this to be unreliable... You have access to the Grand Cana resort as well which is attached and within walking distance... The buffets are OK but the restaurants are good, not great... It is difficult to figure out what the resort offers as everything is run through the concierge service... Large room with plenty of space for families 2... Pool area is excellent and right out the door 3... Restaurants were good but buffets we marginal Cons: 1... Difficult to figure out amenities of the resort and didn’t find concierge very helpful and somewhat unreliable... My suggestions: Have a better internet presence to describe the amenities and activities Needs a facelift, Grand Cana is nice but the Reserve is definitely aging Improve the buffet food, not good...
  • Mike C
    Mike C
    Oct 2022 12 contributions
    ...As usual, our recent visit to this property was wonderful. Not only do we enjoy the Caribbean sun, white sandy beaches and aqua blue ocean water but the service provided was phenomenal... While the property has many al la carte restaurants to choose from we also enjoy eating at the Gabi Club buffet for breakfast, lunch and dinner... The staff members at the Gabi Club made us feel like home and provided excellent service... The bartender at the Gabi Club Luis Diaz is also very helpful and a pleasure to interact with... Also the staff at the Hydro Grill, Frankie, Alba, and Franklin Bautista were pleasant and provided excellent service along with delicious food... The Bell Boys, especially Francisco Williams, were also very helpful with our luggage as well as coordinating our daily trips from the hotel to the beach... My wife & I also had massages on the beach with Gladys Dominguez who also provided excellent service and a relaxing experience... Do not hesitate to visit this amazing resort...
  • Diosned
    Diosned
    Oct 2022 68 contributions
    It was OK. OK due the place need an update and when you compare price vs other options you can feel regret or want to move to Paradisus grand Cana (just next) at least you have access to all activities, attractions and restaurants... Thanks to Juan Vicente, Darwin and Diana in Gabi bar, Ivelisse from front desk, Frank in Hydrogrill restaurant and all others that with kindness give to us the best attention during the weekend...
  • Fred C
    Fred C
    Oct 2022
    ...Juan, got us reservations at different locations and he got the room fixed with balloons, a cake and champagne for my moms birthday. Also, the beach by the hotel is beautiful and calm... The staff everywhere was very polite, always greeted us and offered us a drink or snack...
  • Nicole W
    Nicole W
    Sep 2022 11 contributions
    ...Ulise our waiter was super attentive. We barely finished our drinks and we had fresh ones... Leuris one of the maitre des actually saw me struggling with my pork ribs and he came over and cut it off the bones for me!!!!...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
23308Reviews842Q+A100Room tips
Traveler rating
  • 16,813
  • 3,853
  • 1,375
  • 635
  • 637
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Adventurer657919 wrote a review Today
1 contribution
5 spécial stars on Raphaël at the beach . His services makes your stay the best . Rooms are nice , clean , spacious . Pools and restaurants beautiful. The next improvement should definitely be the food . So much to improve in quality . Nothing really tasty nor fresh or hot . Won’t come back unless on a diet
Read more
Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
joni51 wrote a review May 2023
Louisville, Kentucky75 contributions
+1
Hotel's Favorite
Paradisus Palma Real April 22-30 Check-in: This resort is stunning! The view when entering is breathtaking, elegant and welcoming. There is a direct view from the lobby to the ocean. Upon arrival, we were escorted to the Reserve (Adult only) check-in area where we were offered a welcome drink. We signed our check-in agreement and received our bracelets which double as a room key. We were met by our concierge Starlin and escorted to our room. Room: Our room 7102 was the Reserve swim up Jr suite. The room was beautiful. It had a modern decor with neutral tones that created a very relaxing space. There was plenty of closet and drawer space for our belongings. The room included robes, slippers, and an umbrella. The mini refrigerator included water, beer, soda, juices and snacks. Additionally, we were given welcome plate of chocolate covered strawberries and a bottle of merlot. There was also a bottle of Rum and Mamajuana in the room. The bed sat a bit high off the ground (I’m short) but it was very comfortable and we both slept well every night. The room was a bit warm for me, I called the front desk and they were able to lower the temperature. The room walked out to a patio that contained 2 pool lounge chairs and an umbrella for shade, with direct pool access. This pool was amazing and was always the perfect temperature. The only downside to this was that on 3 different occasions we found other guests using our patio lounge chairs. This room location was very close to the beach and the adults only “Wanda bar.” Also a must mention- excellent Wi-Fi through-out the resort and beach! We streamed video in our room at night before bed with no interruptions. Pools: There were 3 separate adult pools. There was one large Freeform adult only pool with a swim up bar and plenty of chairs and umbrellas. The other 2 pools were were part of the swim-up suites. The pool closest to the beach is home to water activities such as aqua-gym. There is also a very large family pool with a swim up bar in the center of the resort near the beach. Still other pools are located on the family side of the resort with swim up room options as well. Restaurants: Mina: My husband had the t-bone (extra charge) and I had the veal. The food was good but we were so tired from traveling all day, I really don’t remember much of this experience. The wait staff was excellent. Mascalzone: My husband had the ravioli and I had the lasagna. The lasagna was very rich, it was good but I couldn’t eat more than 4 bites. My husband ate all of his ravioli and the rest of my lasagna. Excellent service, wine and food! Tokimeku: My husband had short ribs that were excellent. I had a sushi roll. Not too bad. Blue Agave: I had the meatballs, which were very spicy. My husband had an assortment of tacos, they were very good. Winery: EXCELLENT diner!!! This was the best meals of all time! Steak, fish, potatoes and vegetable on a board (see photo). This was my birthday dinner, they sang and brought me a cake. Perfect evening beyond words. The Jonathons were on top of everything! Malva: The food here was ok, my steak was a bit hard to chew for me, but the potatoes were excellent and the wait staff were on top of it! Sante: This is one of our favorite places. We had breakfast here most mornings. We also had dinner here one evening and had steak and lobster. Lobster was so good, I was full and couldn’t eat the steak. The next time for dinner, I had pasta with shrimp and my husband had ribs he loved them!! They also have a Sunday brunch that is excellent!! Flora: We had lunch at Flora one day, had the jerk chicken, it was excellent! The Lunch Box: Yanira is the best! She always recognizes us each time we return! She is always happy to see us and makes us feel at home! We ate at this location for breakfast and lunch. Wide variety of foods to choose from and the staff was excellent! Kanna Beach Club: This has your typical American cuisine, hamburgers, wings, hotdogs, Quesadillas, great comfort food. The wings were my husbands favorite! Kicks Sports Bar: This place is the “cheers bar” of the Palma Real, we love our friends (staff) at this bar. They brought me a cake and sang for my birthday and the hugs and genuine care is why I cant wait to go back!! The attention to detail was phenomenal! EVER SINGLE one of them treated us like family! We also participated in a mixology class in this bar one afternoon. It was so fun! Shout out to Andreina, Victor, Miguel and Fiol, thank you so much for your wonderful hospitality! Wanda Bar: Wanda kept us laughing and made drinks with a smile! She was there from 6am to 6pm every day! Also if you have an upset stomach talk to Wanda, she has the cure! It may not taste great, but IT WORKS (yes my husbands knows this from experience!) Entertainment: Every evening they had something is the square. One night they had telescopes, got some great detailed photos of the moon. They also had bands, singers, dancers, fire twirlers and over the water acrobats. Also kicks had a DJ or band later in the evening. Kicks also had any and every game or sporting event on their TVs. Beach: The beach is my happy place! Pedro at the beach kept us laughing and was on top of everything! Unfortunately Mother Nature struck and the sargasso was challenging, yes the resort did their best to clean it up. Pedro even brought us plenty of Mimosas’ and flowers for my birthday! Spa: Good massage, wish they had hydrotherapy at this resort. Golf: Just a quick shuttle ride to the gold course(0.8 miles), if you are staying at Palma Real you just need to cover your cart fees. If you have your own clubs, bring them, rentals available if needed. Beautiful golf course! There are 27 holes, driving range and putting greens. Well manicured course. Easy to sign up for tee time on the website, they pick you up and go! Above and beyond for my 55th birthday!! Please see the video! Starlin and Yaleidi, were excellent concierges!! Our room was decorated with balloons, streamers, flowers, desserts and champagne! The bathtub had flower pedals as well as the bed! We also had turn down service that night with chocolates on the pillows! The attention to detail was amazing!! Negatives: Just a few brief points: Random people on our patio swim up loungers on multiple occasions. wish turndown service was every night (feeling spoiled asking for this one). Summary: This vacation went by too fast, we cant wait to go back and see our family! This was so amazing I don’t have words. The food was better than we remembered. We have been to this resort a few times, but this was our first visit since the renovations, love the updates! Yanira is excellent at the Lunch box! Pedro at the beach also excellent! Starlin and Yaleidi excellent concierges’, always available when needed! Kicks family, Adreina, Fiol, Victor and Miguel, cant wait to see you again! What we love the most, is the staff remember us from previous visits. Highly recommend this resort for the attention to detail!
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
Helpful
Share
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
felipeherrmann2023 wrote a review Yesterday
1 contribution
Came here for two nights with my sister and kids before heading to Casa de Campo. Let’s just say I should have skipped this hotel. The rooms are nice. The major issue is the food, especially the buffet, which is nasty. Also the restaurant reservation process to book an outside restaurant (non buffet) is a scam. Always full, although we followed the front desk instructions and arrived early, and I heard many other people complaining about the same. I had to speak with the manager to get a table. I am sure it is a scam so you eat the mediocre buffet food and the hotel saves money. Stay away from the place. Truly nasty and VERY VERY far from “luxury”
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Cara L wrote a review Dec 1
1 contribution
This resort is SO beautiful and so clean. We stayed in the reserve adults only side. We LOVED the adults only beach service. Rafael is the best and the guy you want to see! He was attentive to us all week, setting up our towels/chairs and constantly bringing drinks. Amazing service! Our concierge Zenovia was fabulous. She took care of our dinner reservations and helped us with some room items. Great service and so fun and nice. All of the staff is great and very personable, especially Rafael and Zenovia. We’ll definitely be coming back to this resort.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
mbd56red52 wrote a review Nov 2023
1 contribution
It was a good place to spend our Thanksgiving vacation! We were able to eat dinner together each night even though we had a large group. The staff was ver accommodating. There were activities for the kids and adults to participate in every day!
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear Mbd56Red52, Thank you for your review. We're thrilled that our dining options could accommodate your large group comfortably, allowing for memorable family dinners every night. It's wonderful to know that the variety of activities available at our resort added enjoyment for both the kids and adults in your party. We hope to welcome you back in the future. Best wishes, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan C wrote a review Nov 2023
1 contribution
This is not a 5* hotel. The place is beautiful. Managers and staff are amazing. We recommend the Japanese restaurant and the Steak house. You need to try the Espresso Martini by Maria. Few hiccups! We had a concierge that couldn't make reservations for us before 8-9pm with a 1 year old baby. We had to make our own reservations to get 6pm. Worst restaurant was Malva. We ordered a bottle of wine and it took 45 minutes to get it. Food was horrible. Many tables around us left without finishing their main course. We do not recommend the Italian restaurant. We had to return a desert because there was hair on the desert. Food took at least 45 minutes to be served. During the afternoon, there was no vibe at the main pool, no entertainment. The place is very quiet.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear Jonathancl7792Dg, Thank you for taking the time to review your stay. We're thrilled to hear that our managers and staff made a positive impression and that you enjoyed the Japanese restaurant and Steak house, along with the Espresso Martini crafted by Maria. It's great to hear that our resort's beauty stood out to you. We're sorry to hear about the issues you encountered during your stay. Our aim is to provide exceptional dining experiences, and it seems we fell short at Malva and the Italian restaurant. We’re also disappointed to learn that the atmosphere at the main pool did not meet your expectations. Please know that we take your feedback seriously and will look into these matters. We appreciate your kind words regarding our resort's location and the service provided by our team. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blackhawks2010 wrote a review Nov 2023
Chicago, Illinois114 contributions
This is NOT a 5 star resort, more like 3.5- 4 stars on a good day. Pros: Large beach, close to Cocatal for golf, smaller pools throughout the resort in front of the buildings on the north side end up being like private pools, although I might be upset if I paid for a swim out room that’s open to the public. Cons: If you are not a Circle member or part of their time share program you are limited in the food options in most restaurants and access to many amenities throughout the resort. You need reservations for all of the restaurants except the buffet but all of the time slots are reserved for Circle members and timeshares….many people were complaining. Service in the buffet for all meals was very hit or miss. Twice I had to go to the service cart and get my own water. The daytime entertainment by the main pool and beach was some of the worst we’ve experienced in almost 20 years vacationing in the Caribbean. The buffet food was just ok, 3 out of 5 when comparing to other Paradisus resorts in Mexico. The water at the beach was warm and swimmable but murky due to the seaweed…not their fault but still a bummer.
Read more
Date of stay: November 2023Trip type: Traveled with family
Room Tip: Don’t pay for a swim out room on the north side buildings…not worth it.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear Blackhawks2010, Thank you for taking the time share your feedback with us. We appreciate that you chose to stay with us and are glad to know your experience was memorable. However, your satisfaction is very important to us and we apologize for any shortcomings in our service. Please know that we will review this with our Restaurant team and make the necessary improvements. We are also sorry to hear that our entertainment program did not meet your expectations. We are always committed to doing everything we can to make sure your experience is memorable for the right reasons and this will be addressed with our team. Additionally, we apologize for any inconvenience with regard to the odour and regret that you had not informed us of this issue during your stay. As your comfort is important to us, our team would have found an immediate solution. We hope we have the pleasure to welcome you back again in the future to show you the changes and improvements we will be making. Kind regards, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BA M wrote a review Nov 2023
1 contribution
What a fantastic stay! Edgar was incredible the entire week. Always asking us what we needed. Providing shuttles, answering questions, recommending places. He was courteous, respectful and because of him we will definitely be back. Clean beach, amazing food, helpful warm staff. Rafael and Martin at the beach made sure we had loungers by the Ocean, cold beer and great laughs. What a spectacular time!
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear 957bam, Thank you for reviewing your recent stay at our hotel. We're delighted to know that Edgar's attentive service contributed to an unforgettable week for you. Our team takes pride in ensuring our guests have everything they need, from shuttle services to local recommendations. It's wonderful to hear that the cleanliness of our beach met your expectations, and you enjoyed the delectable dining options across our restaurants. We’re also glad that Rafael and Martin provided you with exceptional service at the beach, enhancing your relaxation with loungers, cold beverages, and good company. We look forward to welcoming you back. Best wishes, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drtbird2023 wrote a review Nov 2023
Indio, California1 contribution
Did not live up to my expectations. Many front desk issues. Assigned the wrong rooms. Took several hours to fix. My children were billed for spa treatments that we said would be covered on our bill. Not a seamless experience in any way.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear Drtbird2023, Thank you for taking the time to share your review. We are truly sorry to hear about the issues you encountered at the front desk and with the spa billing. We strive to provide efficient and accurate service, and we regret any inconvenience caused during your stay. Our team is dedicated to ensuring that every guest experience is seamless and enjoyable, and we take your comments seriously as they help us to improve our services. Rest assured, we continually train our staff to deliver impeccable customer service and to handle all situations with the utmost care and efficiency. We value your input and are committed to making the necessary adjustments to prevent such occurrences in the future. We hope that you will return soon. Best wishes, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nichole331 wrote a review Nov 2023
Hermitage, Pennsylvania1 contribution
Let me start off by saying the resort is beautiful and well kept (clean). The beaches here are pretty with clear waters and white sand. Thats where it ends! The food at this resort is deplorable. The Mina steakhouse was inedible, along with the Lunch Box buffet. Room service was a 4 out of 10. I would give all the other restaurants a C minus. There is no where to eat except one tiny restaurant by the pools with 8 items on the menu for breakfast and lunch, or the buffet. We are not buffet people and wanted to sit down for lunch. The App stated there was several of the dinner restaurants open for lunch everyday (rotating) but when we got there, the staff said the app is out of date. 2 out of 7 of us got violently ill while we were there from the food and/or drinks. Not sure which. The staff is great as long as you are tipping well. We spent a lot of money tipping just so we could get an average experience. We are very seasoned travelers, usually taking 3-4 vacations a year for the past 20 years. I would not come back or recommend this place to anyone.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel- cmanager, Owner at Paradisus Palma Real Golf & Spa Resort
Responded 5 days ago
Dear Nichole331, Thank you for taking the time to share your review. We regret to learn that you were not satisfied with the food; we strive to provide a wide variety of food options, including Mediterranean cuisine, to cater to the diverse preferences of our guests. We also take pride in offering an inclusive environment for all our guests and regret that you felt this wasn't the case during your visit. We will address your concerns with our team to ensure that we continue to improve our services and provide a better experience for all our guests in the future. We look forward to welcoming you back to show you the changes and improvements we will be making. Best wishes, Alberto Aviña Hotel Manager Paradisus Palma Real
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Bavaro area.
PRICE RANGE
$393 - $646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus palma real hotel punta cana, paradisus palma real punta cana, paradisus punta cana, paradisus palma real resort, punta cana paradisus, paradisus hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
596
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PARADISUS PALMA REAL GOLF & SPA RESORT - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Bavaro, Dominican Republic)

Frequently Asked Questions about Paradisus Palma Real Golf & Spa Resort
Which popular attractions are close to Paradisus Palma Real Golf & Spa Resort?
Nearby attractions include OCEAN ADVENTURES Caribbean Pirates (0.6 miles), HARRISON'S Fine Caribbean Jewelers (0.5 miles), and Katmandu Park | Punta Cana (0.5 miles).
What are some of the property amenities at Paradisus Palma Real Golf & Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Palma Real Golf & Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Palma Real Golf & Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Palma Real Golf & Spa Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Palma Real Golf & Spa Resort?
Conveniently located restaurants include Toc Beach Bar & Restaurant, La Bruja Chupadora, and Citrus Fusion Cuisine.
Are there opportunities to exercise at Paradisus Palma Real Golf & Spa Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Paradisus Palma Real Golf & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Palma Real Golf & Spa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Palma Real Golf & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does Paradisus Palma Real Golf & Spa Resort have any great views?
Yes, guests often enjoy the ocean view available here.