...Gerson the chef who was such a gentleman!This location was amazing!!!...

...Restaurants like Santé (it wasn't its name before I think I remember, but the location is the same) give a much better service, and the beach has improved a lot in terms of the number of sunbeds…...

...This all inclusive was fantastic, a beautiful resort in an ideal location on the beach...

...Highly recommend this paradise location and hotel...

...Lots of guests had similar experiences, but even with those missed moments, it was a fantastic 9 day holiday in a stunning location with overall lovely staff...

...The location, food accommodations pool/beach areas are beautiful...

...The location right on the beach is unbeatable...

Nice location and facility but the resort lost me with the food quality...

...This was a major letdown, as we had specifically chosen this resort for its beachfront location...

...Beautiful location but very poor customer service...

...New remodeled room great location...

...Good location and access to main lobby...

...The hotel is beautiful and the location is great...

The Paradisus Palma Real Golf & Spa Resort is a wonderful location to gather with friends or family for fun and relaxation...

...Vacationed last year at the Paradisus in Los Cabos and loved it but this Punta Cana Bavaro Beach location is amazing...

...The food was amazing and the location perfect...

...Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist...

...They had to accommodate us in a different resort local until they could get us in our reserved location for one night...

...The staff at Tokimeku serenaded her with the traditional feliz compleanos as well as a few other songs that had everyone clapping to the beat, smiling and joining in on the fun...

...He took care of our dinner reservations, excursions, helped make sure we were able to switch rooms/upgrade, as well as went to the lengths to decorate our room romantically...

...And of course, everyone can dance the night away during the nightly music events featuring live performances...

...She decorated the room, made sure our dinner reservations were secured, had a beautiful cake waiting at the restaurant and set up the best lobster dinner I have ever had...

...Within this club are three levels based on the color of your band...

...Georgi Vargas and dionis hipolito beras manager was a fantastic server, we couldn’t have asked for better service...

...My wife was amazed by the flowers ( orquídeas ) decorations...

...The room was perfect once you get the hang of all the light fixtures and what they operate, etc...

...The place is beautiful Our suite was nicely decorated but smelled a bit musty (we were in a swim up suite, so being surrounded by water and all these plush plants with irrigation going all the time creates moisture issues)...

...The entertainment was ok for us given we are latin and love to dance or hear more lively music...

...The food, entertainment, and atmosphere was above and beyond our expectations...

...Besides the magnificent decoration, the lovely atmosphere and delicious aroma, you will mainly enjoy amazing beach and gourmet food... The rooms are spacious and comfy, with different areas and all the amenities needed!...

New and refurbished rooms come with great design and very comfortable...

...The cool breeze from the Atlantic Ocean gave a special touch to the atmosphere in the mornings and evening. Our suite was beautiful, clean, and spacious with a luxurious feel... The resort came alive in the night with live music and entertainment...

...The place is beautiful, rooms were very nice... The court yard at night was always hopping with music and was very enjoyable...

...The layouts and furniture in the rooms is actually nicer than the original rooms...

...The resort had some great night performers in the open areas and bars that I really enjoyed...

...At the central pool area there is extremely loud music who nobody is interesting in and is disturbing even 150 yards away...

...Juan, got us reservations at different locations and he got the room fixed with balloons, a cake and champagne for my moms birthday...

...The atmosphere is beautiful with the pool all lit up in the background...

...We had a bit of a mix up on arrival with our rooms as we had booked Reserve rooms but the hotel policy has changed following a (very lovely) refurb so we couldn’t stay at the reserve as our youngest is 14... I’d advise to check your booking if you booked last year to stay this year... Suites are beautiful and clean and air con is great for keeping the area cool...

...Our beautiful one bedroom master suite delux was very spacious, clean, and everything in working order. The suite was cleaned daily while our concierge was very attentive...

...We booked an swim up master suite, which is a great room with access to a semi private pool...

...I reserved a two bedroom suite for 4 women ( planned a girls trip) we had plenty of space. We had room service every morning, always delivered on time the waiter would come in and set up our table like we were in the restaurant...

First time staying at the newly renovated paradisus Palma real and I have to say I am very impressed!... The room are stunning and the views outside are even better, the beds are extremely comfortable and the selection of snacks and drinks in the room are always stocked... Even when dealing with 12 other rooms on top of ours he was always attentive and went above and beyond...

...Well designed rooms, very comfortable... There are ice buckets in the room but no ice machines, you have to call room service for ice... The room has a coffee machine and a hot pot for tea water but no cups...

...Meliá has done an excellent job with the renovations beyond what we expected (we’ve been Club Meliá members for over 10 years)...

If you like bats in your room, poor service, horrible coffee, bland food, and uncomfortable beds, this is the place to go... Of course the room was of lower quality...

...Our family stayed in a two bedroom suite and a single room... beds were comfortable, towels plush, minibar always full and a pool right outside our room...

...The resort is beautiful, rooms are huge (highly recommend the Nikte Swim Up Master Suite), and the service is outstanding...

...When we arrived at the resort, we were informed that we would be staying in a different suite than the one we had reserved. Not only was this suite smaller and less luxurious than the one we had booked, but it was also not located by the beach as advertised... We found as we were there that we were not alone, our reservation was to stay at the Reserve at Palma Real (which has now become their luxury suites), instead they put us in The Garden Suites, a small, dirty mosquito infested room...

...Room was an adjoining room, we could hear our neighbours clearly all night long. Room was not cleaned regularly, we had to call them to clean it late in the day...

...On the first day, after I unpacked my bags, I went to leave my room and the door would not latch... Later that night when I was ready to go to bed I went back to my room and the deadbolt did not work... It took over 2 hours and 3 trips to the front desk (and my room was not close to the front desk) to get maintenance out... After an hour the second time I asked to be moved to a different room but was denied... At least one day my room was not cleaned... I had to use the stairs every time I left or came to my room on the 3rd floor... Because of the construction there was also no way to get to my room without getting rained on when the weather was wet...

...The only thing was.. we paid for an upgraded room for $2800 and didn’t feel as though we got any amenities more than the group we were with, unhappy with paying the extra money but Lewis made it special...

...We stayed in building 9 in a Master Suite Deluxe that was 818 sq.Ft.!...

...I had a few issues with my room and he helped me get into a new room right away, even helping me move my stuff into the new room...

...I e-mailed the resort prior to our arrival to assign our rooms close together and they acknowledged my request and even upgraded one of my friends to do so...

...Rooms were out dated and smelled bad, my room had a kitchen and the sink was leaking, air condition wasn’t working properly, toilet wasn’t flushing, they changed my room bt again it had issues...

...However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...

The worst experience ever had to wait in the lobby for my room for four hours then apparently the room that they gave me was the wrong room. They gave me a master room and I paid for a swim up master room... Do you not have no compassion for a person like me coming all the way from Connecticut to punta cana for the first time and had to wait four hours for our first room then the next day we had to move to our original room Whole Lotta inconvenience in this experience... Please be careful with ordering or making plans with Melia the hotel...

...I have to admit after spending a significant amount of money it irked me that I was considered "standard"...

...Spending $350-$400/nt is not good enough for them. They cater to members and treat regular guests poorly... The specialized restaurants are ridiculous/ low quality... The Blue Agave served very old pork I had to spit out... Service is terrible for towels, room service, drinks, etc...

...The only thing we would improve on is access to all restaurants and there were major up charges at the steakhouse restaurant for instance...

The Paradisus Palma Real has increased prices and decreased service... I’ve spoken with management and I get acknowledgment of the decline in value... Will be pursuing either a discount to align the experience value with the cost or an increase in access and experience...

...The steakhouse was as bit disappointing, only the skirt steak was tasty, and better cuts were locked behind paid fees... The membership / timeshare pitch is a bit absurd and one presenter was very arrogant during discussion...

Unfortunately we will not likely return to this resort... Pedro and Rosanna deserve special mention as they were fantastic... As a result we won’t return to this resort... If you want a relaxing vacation, free from high pressure sales people, then do not go to the Paradisus Real Malia...

This is our 6th vacation with Paradisus and our 3rd stay at Paradisus Palma Real, and we’ll probably never come back... But instead of pampering a frequent customer to the point he/she wants to become a member, Meliá is harassing non-members with constant sales pitches and, worst, limiting the available experiences - basically forcing us to “pay for services”...

...Steak at Mina NY strip was mediocre at best a bit chewy. Room service food was pretty rough for food quality and I think you should have a dedicated buffet opened 24hrs a day where anyone can go at anytime to eat... More options on food and this could of been a 5 star review but the food was not up to par for the price of stay at this resort...

...Apparently they chose not include the current membership but want you to buy into the circle membership but wait a minute I just purchased membership in 2015 and now treating club Melina like a second class member. The experience is not worth the upgrade with inferior food and alcohol... Another point - the inclusive package offers - alcohol that is off label liquor that you probably will get a headache and the premium brown alcohol was missing the dark huge which leads me to believe it was watered down(personal observation)...

We booked our stay from Feb 12thto 20th. But the hotel put us in Garden Suites despite of our booking at palma real... We were with 3 small children but they did nothing to honour our booking ... We waited 3 hours but palma real was overbooked... After a lot of persuasion they gave us only 3 night stay at palma real ... No compensation for charging us full price at palma real and having us stay at Garden suites ( lower quaity) hotel for 5 nights has been offered so far...

We were a group of 9 and booked 3 deluxe rooms at Paradisus Palma Real many months before our Feb 2023 stay with email confirmation, directly through their website... Despite several hours of asking them to check us in at Paradisus, they refused... We never got a discount for staying at the other resort or any apology or explanation for this change... It is very likely Paradisus was over booked and they moved us hoping we somehow wouldnt notice or complain...

...Food: We are not picky eaters, but the food was very mediocre... Would Not recommend the Mexican restaurant- the menu was extremely small and the food didn't taste good... The Steak House was also just so-so... Reservations: Reservations were required for the Japanese, Steak House, Italian and Mexican (maybe others but these are the ones we ate at)...

...We had the airport transfer included but when we contacted the reception they ssked for 50 dollars... I will never go back to this hotel...

...Tried to downgrade my room, but charge me the same price as if I wouldn’t realize that I was in the family section when I clearly booked the adults only reserve swim up with a king bed... Spend your money with a resort who will appreciate you as a guest because this place will not...

...Outcome: I would say the hotel is in need of structural reengineering to deliver customer service for price and star rating...

...I truly believe that we should get a refund on the all inclusive price that was paid since we were unable to experience dinner outside of the buffet which was basically the same food night after night...

...They gave me a master room and I paid for a swim up master room... We also paid for an experience at the Paradis’s Palma riyal resort spa and they ended up putting us in the Palmer reserve because the Palmer riyal was not done till December 15, 2022... Please be careful with ordering or making plans with Melia the hotel...

...We paid way too much to struggle getting to the eminitis promoted... Money is better spent other places...

It was OK. OK due the place need an update and when you compare price vs other options you can feel regret or want to move to Paradisus grand Cana (just next) at least you have access to all activities, attractions and restaurants...

stay away from this place, they don’t disclose that the hotel it’s under construction up until you signed and paid for it, and only until you ask how to get to the beach... The pictures in their website show a direct access to a big beach area, and in reality you need to take a golf cart to go to the beach, driving by the gigantic construction area the “Paradisus Palma Real” has turned into (see my side by side comparison pictures below)... As i said, don’t even consider Melia “Paradisus Palma Real”, the pictures you see in their website are showing a hotel and facilities that don’t exist anymore...

...Our room was cleaned daily and in great order I recommend that the hotel allow guests to dine by the beach and not add unusual barricades...

...Martin made sure we were always comfortable on the beach and Yennifer kept our room spotless...

...Oh and the Bellman staff each handled our luggage with care. Housekeeping was amazing in keeping our suite clean, replenished our towels and our fridge stocked...

...Our beautiful one bedroom master suite delux was very spacious, clean, and everything in working order. The suite was cleaned daily while our concierge was very attentive...

...The rooms were always perfectly cleaned, can't believe how they get the bed linens on so tight, lol...

Beautiful clean hotel with lots going on!!!... Quite a bit of seaweed but kept lovely and clean... Suites are beautiful and clean and air con is great for keeping the area cool...

...This property had just gotten a full refurbishment late 2022 so everything was new and clean... Clean, clear sandy beaches too...

...You can smell the cleanliness in the air as you arrive and walk around...

...It was huge with soft white sand and it seemed to be cleaned daily of seaweed...

...Totally swim-able ocean waters... There was effort made every day to clean the beach of the seaweed which was greatly appreciated...

...beds were comfortable, towels plush, minibar always full and a pool right outside our room. Everything, everywhere was new and unbelievably clean...

...As usual the cleaning ladies probably work the hardest in the hotel... The hotel has many employees but none seem to go the extra mile to ensure things are perfect, again, except Luis and the cleaning ladies...

Very clean with great service, the staff is very attentive...

...LAWD, can a person just get some towels in this place to wash their body with? Asked several times for face towels and they would only bring one for a room with three people...

...The beach had a little seaweed but the staff did a great job cleaning it up...

...Everything is well maintained and clean. Our room was Ocean Front and it was beautifully decorated and up to date... Pools: This resort has numerous large pools that are beautiful and clean!... They were actively trying to stay ahead of it and clean it up, but it was pretty much impossible...

...Also thank you to Yennifer who made sure our room was well cleaned and restocked daily...

...Extremely attentive, friendly, and super clean...

...The buildings and grounds are beautiful, well maintained, the food has a lot of variety and is very tasty...

...The room was always clean and he even left some extra special snacks and water...

...Mingling with the staff was always a positive experience. I wanted to point out one special staff member that made my stay extra special.Jorge Ben was the beach dance instructor that made my stay extra special he spent time with each person no Matter the skill level and was very professional and helpful...

...Kids club staff would even come encourage our kids to join the fun throughout the day giving us privacy...

My stay overall was great from hotel staff to amenities and cleanliness... Room service food was pretty rough for food quality and I think you should have a dedicated buffet opened 24hrs a day where anyone can go at anytime to eat... Staff was amazing and truly made you feel welcomed...

...Our concierge Starlin was very helpful with showing us around the property, checking in to how we were doing each morning and making reservations for dinner each day. Odebyi and Rinneli were our beach service for the week and had our spot set up each morning for us and we’re always checking in to make sure we had drinks and were comfortable...

...All of the restaurants were well staffed, and the food was always fresh & flavorful with a wide array of choices. We never had a problem getting seated or with service anywhere we went... Our suite was beautiful, spacious and comfortable... The mini-bar and snacks were always well stocked... We requested extra towels which was no problem... The bath and shower amenities were very nice... Our wonderful concierge, Felix, was so attentive and happy to assist with anything we needed, always ready to answer questions promptly no matter the time!... The main asset to the resort, which made our experience so memorable, was outstanding staff we encountered... As mentioned above Felix went above & beyond... Another concierge that was so helpful and always smiling was Harry... From morning to night everyone is ready with a smile!...

...Our personal concierge, Luis, was incredibly attentive and truly felt like a friend...

...My wife, my daughter and I were at Domenican republic for more than 1 month on vacation, we stayed in 3 diferent hotels, always changing due to the bad service offered by the previous hotels in the area. When we arrived at Palma Real, we were welcomed by Mr.Hector, wich was our personal assistant on the resort... From there on, this person have attended all of our requests, always with a smile on his face and with a substantial profissional approach... We had special needs as we were traveling with our 1yo baby, regarding food restrictions(no salt, no sugar, etc…) and he made sure every time it was time to have the request ready, everything was exactly as we asked and at right timing... Thank you for being so good on your service Hector... He also helped with all kinds of activities on a very responsive and quick way, something that is very hard to find around domenican republic... We felt so good at the resort, mainly because of his work that decided to extend our stay for almost another week…we really hope that his work and dedication will be recognize to help the resort to put their quality standards at the highest level... The remaining staff were friendly to us but off course you always have one or another that are more “cold” however…we really enjoyed our time and will be coming back but only if it’s possible to have Mr.Hector again as our personal assistant!... The babysitting service was also good with kind and efficient lady’s... See you next year…best regards...

...We have gotten to know some staff such as Luis at the pool bar and Jose Ramos at various restaurants. These staff members provided great service again and remembered us as always and made our stay seamless... Lewis our concierge was extremely helpful as well... Francisco helped us with this and showed us it was easy to do at a very low cost and detailed the many benefits of doing so... The resort is truly 5 star and worth every penny!...

If you want to stay In a beautifully updated resort where the people working make you feel like you’ve known them for years and not just your first visit this is the place to go... Ours was Raul He did a five star job... Raul would contact me every morning to see if there was anything I needed that day... At which time I would give him my evenings request for dinner reservations, only 1 out of 7 I had to go a 1/2 hour earlier than requested... While visiting the Mexican restaurant I was introduced to Delvin our server for the night... We didn’t even need to look at the menus he told us he would just keep bringing different things and that ended up being the best suggestion of the night... Delvin was also instrumental a second night, what could’ve been a disaster at the Italian restaurant turned into a very enjoyable evening eating Italian in his Mexican restaurant... His managers weren’t happy but his customers were and I believe that is what is the most important... Finally just want to say thanks to Wanda at the poolside/ beach bar... And all the wait staff that work the beach and pool areas, great drinks and service the entire week This was our 4th Meliá all inclusive resort and look forward to our next!...

...Our concierge, Ralphy, did an amazing job for the second year in a row. Among other things, he helped us get our room upgrade, had special request, beverages stocked in our fridge, decorated our room for my birthday with balloons, Champaign, and chocolates, and set up a special meal for us within one of the restaurants with items that are not on the menu... He had our beach beds set up and waiting for us... Each day, kept us hydrated with cocktails, and Harris, laughing with his funny stories all afternoon... at the buffet also took great care of us each morning for breakfast... That’ll keep us coming back again and again...

...Whatever your heart desire they would cook for you on the grill right in front of you... The two bar tenders at the beach on adults only side ( Yuderi Reyes and Maximo Cedano ) were amazing... They took care of us whenever we were at the beach... The pool side bar tender Wanda was incredibly talented, she would make you a drink with passion and craft... I hope they get the pools heated a bit as that would be perfect... Last but not the least I wanted to mention our concierge Miguelito Cuevas and how amazing he was, everything we asked for Miguelito was able to accommodate for us... If you want beat of the best you ask for him to be your concierge...

This was our first stay at this resort and me being picky I must say this resort passed with flying colors... There were several food options and restaurants to choose from but our favorite restaurant was Flora, the food and service there was amazing... The resort staff were amazing people they were always willing to help and make sure we did not need anything while on vacation... Wanda who worked as a bartender was so carrying and considerate when my husband started to feel sick... She made sure she nursed him back to health... Pedro made sure we stayed comfortable and entertained with jokes... Nicholas and Fernando were our room concierge who were also great people that made sure they keep things in line with our room and stay... Nicholas made sure he kept us informed with daily activities at the resort and made sure that we did not get involved with the wrong things...

The best feature of this resort is the staff. Every staff member you encounter will greet you with a smile and ask you if you need anything... Even with that being said, some members who stuck out were our concierge Irvin Nolasco, who was extremely responsive... If you text Irvin with a request, he will respond immediately with a result; Felix at Flora was great; Melvin was terrific at both Blue Agave and Malve; the entire staff at Kicks- this is a very fun sports bar they opened on the property... The bartender and all the servers work very hard to get the drinks out and keep the fun going; Lastly, our favorite staff member was Hansel at the reserve beach... Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist... They don't accept reservations and if you are told it will only take a few minutes be prepared to wait an hour... To clarify, Tepanyaki is the only restaurant to take reservations and we still waited an hour... In summary if eating on time and as scheduled is very important to you, this might not be the right resort for you... However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...

The visit starts with our butler - Edgar Martinez and his boss - Gabe. Whenever we had a question or a need arose during our stay Edgar made sure that he got an answer or delivered on our requests... A resort like the Melia Paridsus has so many options that a a butler/guide is needed to match your requests to the experience of the resort... Especially on the last day when he personally contacted Hertz to make sure our car rental could be returned a bit later than we booked for...

The worst experience ever had to wait in the lobby for my room for four hours then apparently the room that they gave me was the wrong room. They gave me a master room and I paid for a swim up master room... Also, the service was terrible I had to wait for towels every day till like 3 o’clock in the afternoon People in the front lobby where the worst people ever ever a counter with the very disrespectful... We also paid for an experience at the Paradis’s Palma riyal resort spa and they ended up putting us in the Palmer reserve because the Palmer riyal was not done till December 15, 2022... Please whoever is experience this with Melia please make sure you check your flights in your destinations because it seems like whatever destinations you put, they put you in a different hotel, or a brother hotel ... Please be careful with ordering or making plans with Melia the hotel...

...Our concierge apologized over and over but he could not get us reservations for dinner we had to eat at the buffet, the buffet was out of orange juice and bacon 3 days out of our 5 day stay...

...The concierge took care of our every need (reservations to restaurants, shopping or car service…etc) Carlitzel assisted with any concerns or questions we had...

...Not only do we enjoy the Caribbean sun, white sandy beaches and aqua blue ocean water but the service provided was phenomenal... The staff members at the Gabi Club made us feel like home and provided excellent service... In particular Santo, Fausto Cabrera, Domingo Perdomo were a pleasure to see and speak to in a daily basis... The bartender at the Gabi Club Luis Diaz is also very helpful and a pleasure to interact with... Also the staff at the Hydro Grill, Frankie, Alba, and Franklin Bautista were pleasant and provided excellent service along with delicious food... The Bell Boys, especially Francisco Williams, were also very helpful with our luggage as well as coordinating our daily trips from the hotel to the beach... My wife & I also had massages on the beach with Gladys Dominguez who also provided excellent service and a relaxing experience...

...Ulise our waiter was super attentive. We barely finished our drinks and we had fresh ones... Leuris one of the maitre des actually saw me struggling with my pork ribs and he came over and cut it off the bones for me!!!!...

...They were able to cater for multiple allergies across 3 courses (celiac, fish, seafood, and peanuts). The service was exceptional by Santo, Alba, Dionys and Claudio...

Dalvin, was extremely cordial, quick, and very pleasant... Delvin came with milk with the coffee brought it on a tray and placed it all on the counter was very supportive and helpful as a waiter delivering food very precise very helpful...

...Gloriously beautiful property with fountains, pools, lots of varied and well-designed places to swim or read or talk with friends or just hang out. Well designed rooms, very comfortable... Incredibly friendly and helpful staff (you will say 'hola' two hundred times a day in response to friendly greetings from everyone you pass)... Great evening displays in the main fountain area which varied from night to night, including acrobats one evening, a telescope for moon and planet viewing another, and classy old cars another... The water and sea air vibes let me be in the moment... The spa is one of the most beautiful I've ever seen and the massages were great... There are ice buckets in the room but no ice machines, you have to call room service for ice... The room has a coffee machine and a hot pot for tea water but no cups... Spa didn't have a robe large enough for spouse...

...But instead of pampering a frequent customer to the point he/she wants to become a member, Meliá is harassing non-members with constant sales pitches and, worst, limiting the available experiences - basically forcing us to “pay for services”...

...Kids club was excellent as they did crafts by the ocean or play games by the pool. Kids club staff would even come encourage our kids to join the fun throughout the day giving us privacy...

We really enjoyed our stay at Paradisus Palma Real this year. The weather, beach, food, and pools were great... Our concierge Starlin was very helpful with showing us around the property, checking in to how we were doing each morning and making reservations for dinner each day... Odebyi and Rinneli were our beach service for the week and had our spot set up each morning for us and we’re always checking in to make sure we had drinks and were comfortable...

The rooms were very comfortable, spacious and accommodating... They really took special care of us... The folks at Sante restaurant were also very attentive, so we ate there at least 3 times... They were Gustavo, Waquina waiters, Jose Emilo, Manager, and Sunirda Joseph, Hostess...

The Paradisus Palma Real Golf & Spa Resort is a wonderful location to gather with friends or family for fun and relaxation. The newly renovated resort has been updated beautifully and is sparkling clean... All of the restaurants were well staffed, and the food was always fresh & flavorful with a wide array of choices... We never had a problem getting seated or with service anywhere we went... Our suite was beautiful, spacious and comfortable... The mini-bar and snacks were always well stocked... We requested extra towels which was no problem... The bath and shower amenities were very nice... Our wonderful concierge, Felix, was so attentive and happy to assist with anything we needed, always ready to answer questions promptly no matter the time!... Our favorite place to visit, relax, people watch or just look out at the gorgeous view was the lobby bar Ginger... From morning to night everyone is ready with a smile!... The best espresso, cortado and pastries in the morning to finishing off the night with an old fashion & espresso martini...

...I e-mailed the resort prior to our arrival to assign our rooms close together and they acknowledged my request and even upgraded one of my friends to do so. Our concierge, Diana, was very friendly and helpful... When we clarified the reservation time and told them we weren't going to wait, they got us a table after about 15 mins and shots at the end of our meal... The next couple of nights I asked my concierge to make dinner reservations for us, and that went much smoother... Although the beach was gorgeous and we loved the bali beds, lounge chairs, umbrellas, and bars, the locals were constantly circling everyone to buy their products and some of them were a bit aggressive in the front of the beach - so much so that we had to move further away from them... We didn't do any excursions, but the resort was more than willing to help us set them up... The pools were beautiful and we appreciated the adults only areas... The amenities were great and the nightlife was a lot of fun... I'd definitely recommend this resort...

A truly all inclusive experience with everything you could want only a few steps away. Beautiful property, expansive pools, and the softest sandy beach... Our personal concierge, Luis, was incredibly attentive and truly felt like a friend...

...Our first vacation in Dominican Republic was at Paradisus Palma Real at presidential suite adults only ocean view, the suite was very beautiful with two bedrooms, living room and a huge terrace with whirlpool tub on the terrace. We could have bring 4 more people with us to stay at this suite but we didn’t know that the suite would be that big... The resort was fully renovated so everything was very nice and clean... Whatever your heart desire they would cook for you on the grill right in front of you... The pasta bar was absolutely delicious with many sauce options to choose from... The beach was perfect, there is no lack of chairs, palapa, cabanas and bars... They took care of us whenever we were at the beach... The pool side bar tender Wanda was incredibly talented, she would make you a drink with passion and craft... The pools were a bit cold but felt great jumping in the cold water when you are overheated on a hot sunny day... I hope they get the pools heated a bit as that would be perfect... The entertainment in the evening was good, not a place for the young crowd as there is no night club there but for those that love quite relaxing vacation time this is the place to be... Last but not the least I wanted to mention our concierge Miguelito Cuevas and how amazing he was, everything we asked for Miguelito was able to accommodate for us... If you want beat of the best you ask for him to be your concierge...

...The resort was clearly updated and in process of being updated further. Room was spacious, updated, clean and had a good view... The resort amenities were great, we experienced the spa (highly recommend!... ), several pools, and every restaurant on site... Lots of choices for dining, included wine list was less extensive, but there is a wine bar on site... Staff was all very pleasant, our butler Luis was incredible!... He reached out every morning to ensure we had what we needed, give us the agenda for the day at the resort, and was able to promptly answer any need we requested... The beach was great with plenty of places to relax, although walking around made the seaweed very visible off resort (very thick some places on the beach and in the water)... Overall I would recommend the resort and Luis!...

...I liked all the upgrades they’ve made it to the resort. There are many new pools around the property now which means the main pool is no longer crowded... The food and drinks are better now as well... We stayed in the adult only section which used to have one small pool but now has three large pools... Our concierge, Ralphy, did an amazing job for the second year in a row... Among other things, he helped us get our room upgrade, had special request, beverages stocked in our fridge, decorated our room for my birthday with balloons, Champaign, and chocolates, and set up a special meal for us within one of the restaurants with items that are not on the menu... He had our beach beds set up and waiting for us... Each day, kept us hydrated with cocktails, and Harris, laughing with his funny stories all afternoon... at the buffet also took great care of us each morning for breakfast... That’ll keep us coming back again and again...

This was our first stay at this resort and me being picky I must say this resort passed with flying colors. We stayed at this resort for 6 days 5 nights and I must say that we had an amazing time... The resort was beautiful and our beach front room was also great... The resort had some great night performers in the open areas and bars that I really enjoyed... The resort staff were amazing people they were always willing to help and make sure we did not need anything while on vacation... Pedro made sure we stayed comfortable and entertained with jokes... Nicholas and Fernando were our room concierge who were also great people that made sure they keep things in line with our room and stay... We definitely loved this resort and will be back soon...

...Every staff member you encounter will greet you with a smile and ask you if you need anything... If you text Irvin with a request, he will respond immediately with a result; Felix at Flora was great; Melvin was terrific at both Blue Agave and Malve; the entire staff at Kicks- this is a very fun sports bar they opened on the property... Hansel remembered our names and preferred seat location after the first time we met, was always around when we wanted a drink and wasn't around when we wanted solitude, always had a smile on his face and was always willing to assist... However, if being on a beautiful property with a beautiful beach, beautifully renovated rooms and an attentive staff are important to you, you will have an incredible stay at this resort...

We stayed at the Paradisus Palma Real - The Reserve to celebrate my birthday... The concierge took care of our every need (reservations to restaurants, shopping or car service…etc) Carlitzel assisted with any concerns or questions we had...

...The facilities are nice but outdated closer to late 90’s and early 2000’s... We had a family of 5 and stayed in a 2 bedroom master... There was plenty of room as the rooms are very spacious and clean... They have a concierge service for booking restaurant reservations but found this to be unreliable... You have access to the Grand Cana resort as well which is attached and within walking distance... The buffets are OK but the restaurants are good, not great... It is difficult to figure out what the resort offers as everything is run through the concierge service... Large room with plenty of space for families 2... Pool area is excellent and right out the door 3... Restaurants were good but buffets we marginal Cons: 1... Difficult to figure out amenities of the resort and didn’t find concierge very helpful and somewhat unreliable... My suggestions: Have a better internet presence to describe the amenities and activities Needs a facelift, Grand Cana is nice but the Reserve is definitely aging Improve the buffet food, not good...

...As usual, our recent visit to this property was wonderful. Not only do we enjoy the Caribbean sun, white sandy beaches and aqua blue ocean water but the service provided was phenomenal... While the property has many al la carte restaurants to choose from we also enjoy eating at the Gabi Club buffet for breakfast, lunch and dinner... The staff members at the Gabi Club made us feel like home and provided excellent service... The bartender at the Gabi Club Luis Diaz is also very helpful and a pleasure to interact with... Also the staff at the Hydro Grill, Frankie, Alba, and Franklin Bautista were pleasant and provided excellent service along with delicious food... The Bell Boys, especially Francisco Williams, were also very helpful with our luggage as well as coordinating our daily trips from the hotel to the beach... My wife & I also had massages on the beach with Gladys Dominguez who also provided excellent service and a relaxing experience... Do not hesitate to visit this amazing resort...

It was OK. OK due the place need an update and when you compare price vs other options you can feel regret or want to move to Paradisus grand Cana (just next) at least you have access to all activities, attractions and restaurants... Thanks to Juan Vicente, Darwin and Diana in Gabi bar, Ivelisse from front desk, Frank in Hydrogrill restaurant and all others that with kindness give to us the best attention during the weekend...

...Juan, got us reservations at different locations and he got the room fixed with balloons, a cake and champagne for my moms birthday. Also, the beach by the hotel is beautiful and calm... The staff everywhere was very polite, always greeted us and offered us a drink or snack...

...Ulise our waiter was super attentive. We barely finished our drinks and we had fresh ones... Leuris one of the maitre des actually saw me struggling with my pork ribs and he came over and cut it off the bones for me!!!!...