I'm a little late writing this review. We went to IberostarPunta Cana, we have previously stayed at the Iberostar Costa Dorada for our honeymoon and it was a really great holiday/honeymoon,fanastic from start to finish. Unfortunately we were sadly disappointed with the experience at the IPC, from our checking in , which we had to ask for a drink , and even though we had booked an ocean view room, to be told we had to stay in another room until the next day and sleep in separate bed, when we asked why, no sorry your room isn't available so you will have to move tomorrow at 3pm? We were too tired to argue and didn't want to spoil the start of the holiday anymore. The room we were allocated was OK, but it wasn't the start we wanted. The complex is huge and never felt crowded. We went to the main restaurant and there was a large choice of starters, hot food, salads and desserts, ( I'm afaid we have to agree with some of the other reviews, the food wasn't hot enough, barely lukewarm, only stations that cooked it in front of you?). We thought it was just the first day, but it continued thru out the holiday, we were asked to attend the front desk to book our speciality restaurants, this turned into trying to get us to attend a timeshare meeting, it wasn't what we wanted and they wouldn't take no for an answer, even saying the young lady would get into trouble if we didn't attend? We did book the american,mexican and La Cana. The first two were nice, and the food was at least hot. I booked the La Cana for my birthday as I like seafood, this was the biggest joke of all, we were shown to our table and given a card to scan the QR code for the menu which we did and when the waiter came to take our order, we were told you can't order anything off the menu, on asking why, just told you can't and then we were served a platter of meat and fries, which wasn't fish! The whole reason was to have seafood, no other explanation from the staff. I did also find a lot of staff didn't speak much or any english, considering I speak some spanish, but not fluent, I can see how some people have struggled, but I do seriously question whoever is in charge of how the service is given, needs to be retrained . We felt there was no service unless you were a regular visitor or spoke spanish? When we were at the other Iberostar, the level of service was excellent. Maybe the service manager should take tips from there. The pools were huge and no problem with find a sun lounger, same with the beach, which did have traders , but a firm no and they moved on, the grounds were immaculate and ground staff were working hard, considering some guests left empty plates and glass everywhere? We moved to our ocean view room the next day and was a good room. Our cleaner kept the room spotless and did towel art on the bed on my birthday, a really nice lady . There are plenty of bars and restaurants dotted around the complex. Different singers on some nights didn't really sit and listen to for long. We thought the resort was quiet at night , which we liked, not ideal for everyone. Overall, it was a break for us. At a time, we really needed one, and we had to make the best of an average holiday experience. …
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