...Stayed in block 28, great location as it overlooks the main pool, across the road from social square, and a 2 minute walk to the water park...

...The location was very nice, however repairs were needed on some of the facilities i.e., The basketball nets were unusable, the arcade machines were dated and some not functioning...

...Our room was 28101, good location...

...Not many of the staff seemed to understand simple English (kind of needed in a Tourism Industry location). You would think for a tropical location there would be some sort of fresh squeezed juice...

...Next, the location of the hotel was lovely...

...We had the best room for what our family needed in terms of location to everything - 3 min walk to the Royalton through very nice tropical walk way, yet still close to waterpark & Splash pools...

...We were in building 29 which was a good location right across from water park and not a far walk to the punta cana Beach Side...

...Royalton Cancun(any location), Royalton Jamaica, Royalton St Lucia are so much better...

...Franchekia at Bella Italian was amazing!... The white party was an absolute blast with the fire dancers!...

...If you are looking for solitude and a quiet place to relax, this would not be the place for you as it is more of a party atmosphere during the day...

...There Dominican music sets the scene and they go out of their to way to cater to your every need...

...We enjoyed the beatles show and the acrobatics show. The karaoke is also worth watching...

...The hi energy Vibe team were great,much fun...

...I would suggest one pool with no activities and just a DJ...

...Really made the ambiance welcoming once we arrived at the resort and always made great convo at the lobby bar...

...David and Jose are part of the Vibe team and are there to ensure everyone has a great time...

...They placed us next to their outdoor stage, where every night there was entertainment and/or loud music until 11pm, again not realizing there were small kids with us that need to sleep...

...Also was told our room was recently renovated... the kids entertainers was a bit surprising with the DJ throwing out Fbombs in the music he played one evening at the kids disco..wow!...

...We were also lucky that we booked the Steak House on a Saturday night as the Michael Jackson group came in and took pictures with the patrons which was nice... Like most we believe this resort can probably use a little TLC after covid... The Circus Show was great, the White party was fun for a few minutes and the Michael Jackson show was fun but again much better the last few times we were there...

...He also decorated the birthday rooms and obtained an awesome cake for the celebration... PC side tended to be more active, more music, more party atmosphere and this is where the white party in each week...

...The stuff at the hotel were very kind and welcoming...

...Our least favourite was the Mexican where the food was very bland and there was absolutely no atmosphere so would give that a miss!...

...It is a small square where they play music and make a disco as a child but in general I saw that most of us preferred the older sister hotel called "Royalton Punta Cana" where there is much more movement, activities and bars and you can get there by taking a small train or walking... If you are looking for a quiet environment, the splash is for you...

...Royalton Splash has no life ,no theater or other entertainment activities.For music and entertainment you can go to Royalton Punta Cand basically same resort with Royalton Splash divided just for financial reasons i guess to charges tourists more money...

...Dance/music ended at 9pm in the Royalton and Royalton Splash was pretty dead...

...Upon arrival at the resort, we checked into a small lobby, but very classy and only for DCM, they had appetizers and drinks waiting... The gardens, the lighting, ramps for the disabled, bars, restaurant pool, and music was all fabulous...

...There was live music a swim up bar food cooked and served at the beach music was on point and it was at that time both me and my son felt like we were on vacation...

...They play really loud music and are quite rude as they push into queues for food... The room was nice however the whirlpool bath was a bit pointless as it took an age to fill enough to use the jets but I be suppose you can live without a bath unless you have endured a Hurricane and want to bathe properly after wading through floods for 2 days...

...We were in buildings 24 and 25, two rooms facing the pool and one facing the back road... The family room on the ground floor facing the pool had a small pation which was perfect for their needs... The room had a separate small section with the bunk beds which allowed the parents to continue to watch TV, etc after the kids were asleep...

...Check In and hotel room: Check in was not the fastest but they did accommodate our request and having a bar right in the lobby helped with arrival. Reception staff was nice but slow and I don't think it's their fault but rather their process to check people in ( needs improvement) The rooms are nice enough but as other reviews have pointed out, do need some updating and ventilation updating... We typically only use the room to sleep as 99% of our time is spent at the pool or beach...

...We stayed in various types of room, some were single hotel type rooms, and others were two rooms for families with two balconies and lots of space... He also decorated the birthday rooms and obtained an awesome cake for the celebration...

Weather was wonderful, pools and water park great for the kids could always find lounge chairs, rooms were initially inadequately supplied with toilet paper and towels had to seek out housekeeping and had to request blankets and the blankets that were given one was dirty but was told all they had. Thermostat in room did not work unable to control AC temperatures room was very cold at night when we could not leave our balcony door open...

This hotel is terrible for the amount of money you pay to stay here... The room was always freezing no matter if we turned the a/c on or not it was constantly cold...

Low class resort where despite paying for a 5 star hotel you are being told you need to be part of the Hideout hotel or diamond class to access certain parts... The rooms are noisy with broken beds, AC, and not well maintained... Do not fall for their « luxury room » calling, I’ve stayed in highway motels better than that...

...If they want to book reservations in advance then ask me, or I loose out... My one biggest complaint would be the slowness of service, room service was always 45 minutes or more...

...We had three rooms One had mold One had paint dripping from vents... Kids were locked out of room and were told your butler will handle it ...

...We stayed at the Royalton Splash and upgraded to the Diamond Club ahead of our travel... He organized everyone of our reservations, accommodated our room requests and was always nearby if we had a question or needed something...

...- Room was severely outdated and dirty... This room looks like it was really nice maybe 15 years ago... Sometimes room service was quick; sometimes over an hour... They are horribly expensive, 3x the cost in America, and they REFUSE to give you pricing quotes...

...It was simply a hotel to experience DR for the first time and do half day tours to explore the island. In saying that, we did get a diamond club room... However, you need reservations, or you show up when they open at 6am or after about 830pm...

My kids loved the kids room... If your child is 4 or older you can leave him in the kids room...

...Check in was efficient, there was a slight delay as receptionist was trying to get room, we were happy to accept a room with 2 beds so we're allocated straight away in Block 27. I think it was a DC room but we had not paid additional fee for this... Rooms were modern and spacious, maid cleaned to high standard... The rooms have poor soundproofing so take some ear plugs... Thank you Francesca for looking after us, your smile brightens the room...

Flight was delayed so the hotel marked us no show, when we arrived the check in process was extremely painful as there were no rooms available. We eventually got a room after 3.5 hours waiting in the lobby...

...The rooms are clean and of course the landscapers kept up... They did have room service 24 hours if you wanted to order food which we did not to do other people did and said it was good ...

...So having to chase for rooms to be cleaned, towels for the room, and being told they are out of some basics like ketchup in the buffet restaurants.. Not having spoons for yoghurts and running out of certain drinks isn’t great.. What’s tops it off if the influx of local guests from Friday to Sunday who create huge queues, take large quantities of food away with them and then we get sub standard service as they have “ran out” of drinks and rolls and we even have a lower standard of service for the days when the place isn’t overrun with extra guests… I’ve no issue with the locals making use of the facilities if they are paying etc.. but why do standards change leading up to and after they have left (and it’s not an improvement) Stayed at the Splash side and we have to pay for the Japanese and Steak house (I wouldn’t pay for the steak house as no one had said it’s worth paying for)...

...Having paid thousands £s to stay, to include an upgrade at what is advertised as a high end complex, there are a number of elements that this hotel seems to fall down on and all in spite of what seems to be many similar reviews over recent months... From Friday to Sunday the hotel opens to locals, one assumes a discounted deal...

...Our butler Johnny made our stay (and my special day) totally unforgettable; he made sure we had everything in the room, he showed us around, made sure he had dinner reservations in the nicer restaurants and decorated my room...

...My family and I stayed in the DC Luxury Suite and it was very nice. Clean and the maid was there every day to clean and give us new towels... The beds sheets are changed when you use the door hanger requesting it...

...The room was nice however the whirlpool bath was a bit pointless as it took an age to fill enough to use the jets but I be suppose you can live without a bath unless you have endured a Hurricane and want to bathe properly after wading through floods for 2 days... Our flight was cancelled due to the weather so we had to get another room, the staff were very unhelpful saying it was our travel reps responsibility to reserve a room and wouldn’t check us back in without a reservation number so I ended up paying myself and claiming it back which really shouldn’t have happened... They were screaming and running down the corridor banging on guests doors...

...The Zen, Gracie and Hunter restaurants are all extra charges to eat for members of the Royalton Splash, if you are not a Diamond member. Lastly, be careful about anything you reserve with any of the Butlers, I was charged for items that were not explained and I didn’t realize I had to pay... Keep all receipts or take picture and ask what exactly you are reserving and paying for...

Staying in splash and we have payed 90$ to eat in the steak house at pc side... I had to pay for the steak house before prior to my booking which I thought was abit strange... Why pay for something that you haven’t got but hey just presumed it’s their policy with not actually staying in the pc hotel side... Another manager came called Kelly (god knows how many managers there are here) he then told me I can’t get a refund because I’ve already payed so then I asked him why charge then before the meal... Do not waste your time and pay for any of the restaurants if not included... Done 2 half days trips one boat and one monkey island total 600$ I would defo go to a different hotel and wouldn’t recommend this hotel to anyone...

Low class resort where despite paying for a 5 star hotel you are being told you need to be part of the Hideout hotel or diamond class to access certain parts... Do not fall for their « luxury room » calling, I’ve stayed in highway motels better than that... Anyway, Royalton make you feel like some car companies where you need to pay extra to unlock basic options...

...Despite upgrading to the “diamond” club all of the restaurants are fully booked so all there is mediocre buffet food... Definitely will never stay at another royalton... We paid 4K for 4 night for a family of six just to eat crummy buffet food and terrible service...

...We had booked a suite with TUI, however, at check in we decided to upgrade to the Diamond Club which included a butler... There was absolutely no issues with the room but in hindsight, we should have checked in to our booked room and then upgraded... The Diamond Club also allows you access to exclusive parts of the resort including a beach bar and access to a club room in each hotel with snacks and premium brand spirits... We tried all of the ala carte restaurants and Hunter was our favourite...

...If your looking for a higher end experience consider staying at Royalton Bavaro instead of splash and have all the amenities and direct access to the beach opposed to the splash property...

...The only place available to eat is the ‘Selections’ buffet where the food is cold and getting a drink is hard...

We got a great deal on this resort so we were not expecting 5 star service... We also had massages the same day before the hydrotherapy, but wait for the ladies to come around the pool, the price dropped from $135 to $90 pp for 50 minute swedish massage... However, you need reservations, or you show up when they open at 6am or after about 830pm... So if you are a couple without kids, and don't want to be around kids, this is not the resort for you... We knew this coming into it, but it was ok because we wanted to go in the water park...

...It's not true you have to pay 30$ per person if you want to have dining or breakfast at main resort and you are quest of Royalton splash... That Guest at Royalton Splash are second class...

...There is a worker at bites by the social bar that was trying to charge people $1 for fries... I’m glad Diamond club comes with my membership otherwise it wouldn’t be worth it... Do yourself a favor and go somewhere else where all you will have is good memories, here you will have some good and more bad... My wife said she will come back, but I will not return here...

...Evening a la carte dining was massively over-booked, which created frustration and a ton of chaos... Turns out the $20 coupon only applies to $60+ bottles... But not only did we not get the reservation promised… we also never got the wine….. but we were charged for it nonetheless... I love the resort, but a la carte and wine coupons = disaster...

...Selection buffet actually its limited as food selections. Royalton Splash has no life ,no theater or other entertainment activities.For music and entertainment you can go to Royalton Punta Cand basically same resort with Royalton Splash divided just for financial reasons i guess to charges tourists more money... I rate Royalton Spanish 1 star for the way we found the room,for all problems we have with shower... We are very dissatisfied so far here at Splash Royalton and we dont recommend to anyone Royalton Splash which im my opinion its below Bahia Principe resort as comparation with resort were i been in the area...

...You could go to some other restaurants that cost $30 per adult and 15 for children...

...I read reviews that there is a kids section of the buffet, well this is only available if you pay the $45 pp per day. I expect to be able to upgrade at hotels , but this is extreme you are very limited unless you are “diamond club” usually there would be 1 or 2 sections bars or restaurants that you couldn’t visit if you aren’t diamond club but anything that resembles 5 stars is only if you upgrade... The food is some of the worst I’ve ever had & I quickly looked into the diamond club buffet and it’s amazing!...

...Additional fees of $50 per person to attend restaurants. We looked into upgrading to Diamond Club but it was $45 per person per day, a significant increase in holiday cost as we were staying 3 weeks - so no thank you!... Food at Selections Buffet restaurant was very acceptable... We enjoyed our stay at Splash but I think 3 star is fair evaluation, not the 5 star platinum hotel that TUI advertises...

...They took advantage of us with prices of taxis, beach vendors and excursions... Hard French toast and pancakes to the point you could smack it on the table... I wouldn’t have booked this trip if I had foreseen what it would be like... The excursion we paid for was horrible.. the “grotto” we booked was a man made hole in a market that they ship you off to and surround you with vendors to over charge you on beaded bracelets, they tell you it’s to pay for the village but based on the prices and the amount of ppl we were there with, they should have a school built and nice houses because without counting in the money spent on vendors the tour had made around 10,000$ US doing simple math based on what we paid... All around a disappointing vacation and I wouldn’t suggest anyone go for the money spent...

...I wouldn't order the lobster at Hunters, it's $40 and it's so tough you can barley cut it with a knife. You have to pay for it up front before you get it and if it's not editable you don't get your money back!... I'm not rich or spoiled, I just think when you spend this kind of money to celebrate something special you should get your monies worth!...

...But if you're an adult looking to have some drinks and enjoy yourself at night, you'll be very disappointed... They have arcade games in the sportsbar which looked like fun, but they were all pay-to-play... felt wrong to have that at an inclusive resort... Apparently there was a government program during COVID that subsidizes the resort for dominican locals during the weekend, and this program should absolutely not be there anymore... Overall – Fine time, disappointed as a young adult, but you'll probably have a great time if you go with a younger family...

...So having to chase for rooms to be cleaned, towels for the room, and being told they are out of some basics like ketchup in the buffet restaurants.. Not having spoons for yoghurts and running out of certain drinks isn’t great.. What’s tops it off if the influx of local guests from Friday to Sunday who create huge queues, take large quantities of food away with them and then we get sub standard service as they have “ran out” of drinks and rolls and we even have a lower standard of service for the days when the place isn’t overrun with extra guests… I’ve no issue with the locals making use of the facilities if they are paying etc.. but why do standards change leading up to and after they have left (and it’s not an improvement) Stayed at the Splash side and we have to pay for the Japanese and Steak house (I wouldn’t pay for the steak house as no one had said it’s worth paying for)... Never a 4 star when I compare to the Royalton PC or the one in Jamaica...

...We are also not the sort to complain (see other reviews), but our stay at Splash left a huge sense of disappointment. Having paid thousands £s to stay, to include an upgrade at what is advertised as a high end complex, there are a number of elements that this hotel seems to fall down on and all in spite of what seems to be many similar reviews over recent months... From Friday to Sunday the hotel opens to locals, one assumes a discounted deal...

...Disappointed, but nothing that can’t be fix with a generous tip and a little chat with housekeeping, so I thought... The room was semi clean after I talked to housekeeping... We did have very nice waitress at the buffet restaurant and very nice housekeeping...

...This resort was well kept, very clean, and the staff was very friendly and helpful...

...The resort was clean and well maintained with plenty to do between the pools, beach, Waterpark and activities!...

...Cleaning was done daily and the minibar was stocked routinely. The main pools (of which there were several) were very nice... The water park was great and well maintained and included 7 water sides and a wave pool as well as a smaller water park for the younger children...

...House mapping does a good job cleaning, but they don’t restock fridge or bathroom items... The bracelets are also keys to your room!...

The main issue we had was hygiene and cleanness. There was either no soap in the washrooms in the resort or so watery that was not cleaning hands... Worst thing is that the staff use the same washrooms and no soap no clean hands, in the buffet and the rest of the resort... There was no napkin in the buffet and couple of times that I asked the staff brought me toilet papers!...

...This place is beautiful, it’s clean lots of places to sit and sunbathe, lots of different pools to sit around... Always cleaned everyday, sometimes had to request towels and refill in fridge but no big deal when we asked they sorted straight away...

...Food, staff, cleanliness everything we were expecting of this resort was great...

...A huge shot out to Housekeeping Teresa and Joselito and Wilson at the beach...

...They were very nice and clean but could use some updates... The pools were very nice, especially the zero entry one at the Royalton...

...The grounds were beautiful and well kept. The rooms were pretty basic, but clean, but were not all the same (3 in one building and 1 in another building) but close to the pool... The tables were usually not reset with water glasses or silverware, so it was best to wait until you had these things before going to get your food...

...Windy made sure we had dry towels for the pool everyday... Housekeeping did a great job in our rooms and we never lacked anything...

...We felt safe, the resorts were clean and well maintained, food great, pools great, beach excellent, and great service...

...The rooms were close together as requested and very clean... Overall, the staff all do an excellent job at keeping the resort clean...

...Beach was gorgeous, resort spotless, food delicious, water slides well maintained and lifeguards were attentive, comfy beds, bar tenders were generous and kind...

...The housekeeping staff was awesome and kept room clean and tidy... They were all reserved with towels by breakfast time and we got up early because we have little kids...

...The bedsheets were dirty but housekeeping changed them quickly and we never had any other issues with housekeeping ...

...On our last day we did get the best housekeeper Diala, I hope I spelled it right!... She made 2 swans out of towels on our bed with real flowers on them, gave us 4 washcloths stocked our coffee and mini fridge... I was so happy, I had to find out who the person was that cleaned our room, I did and it was her!...

...Clean and the maid was there every day to clean and give us new towels. The beds sheets are changed when you use the door hanger requesting it... I think I would have liked the floors sweeped along with the daily wash, but it's fine... The beach on the diamond and regular side is good, nice and clean all th time...

...We only used it once due to timing, but it was very nice. We also had massages the same day before the hydrotherapy, but wait for the ladies to come around the pool, the price dropped from $135 to $90 pp for 50 minute swedish massage... However, you need reservations, or you show up when they open at 6am or after about 830pm... Your butler when DC can assist you with this, but our butler only got us reservations after 9pm, which was very late... Jenny was our server and she did an amazing job... She always made sure we were happy about our food and if we needed anything else... She also went out of her way to find someone to make us Palomas (grapefruit and tequila drink)...

...(3) Beach area is nice (4) Where they fall short is in some service areas. At the pool and beach areas there are very limited numbers of waiters who walk around and take drink or food orders... (5) They have a sister hotel with a shuttle between the two properties... They really need more shuttle capacity...

...I expect to be able to upgrade at hotels , but this is extreme you are very limited unless you are “diamond club” usually there would be 1 or 2 sections bars or restaurants that you couldn’t visit if you aren’t diamond club but anything that resembles 5 stars is only if you upgrade. We have been here 2 days and feel very 2nd class, and treated very differently...

...At Hunter, people were getting very angry that making a reservation you still waiting 1 hr past that time... The buffet was also unedible unless you have your breakfast made for you each day (eggs, crepe) and for lunch it is also a miss... This resort was chosen off Sunwing which gave it a 4.0 I believe... Expedia 3.5 which is still to high... Paid for a RUI which we stayed at many years ago and have such fond memories...

...There are always little things to critique here and there but what makes your stay a memorable experience are the smiles of the kind staff there. A very special shout out to Colombia in the coffee shop (Beans Bar)... She is the sweetest and kindest person and everytime we went to get coffee or milk for my baby we had such a good time... Also, a bunch of staff at the restaurants were so friendly, would always take care of us and our requests and even come say hi to our baby and make him laugh... The worst experience was at the Grazie Trattoria restaurant... After waiting for over an hour and a half, when we finally got in and sat down, the kitchen decided to shut down half way through our meal... Overall, I would definitely go again especially to see the lovely staff again...

We enjoyed our stay, the hotel was very close to the airport 15-17 minutes ride... The trolley was a nice touch to get around... The beach does gets filled up quickly so we end up renting a private cabana for 3 days, which we have to say thanks to our Butler, Edwin B... He was very knowledgeable and very responsive to our questions and was able to go above and beyond with reservations... The staff’s is very nice and we didn’t feel hassle by anyone...

...We upgraded to Diamond Club and it was definitely worth it... We had two butlers during our stay (the second was incredible) who took care of anything we needed, including all of our restaurant bookings... They also decorated our room for our anniversary which was lovely... The staff at both hotels are amazing and were always making such a fuss with our toddler which she loved!... An incredible hotel with amazing staff...

...We eventually got a room after 3.5 hours waiting in the lobby... The bedsheets were dirty but housekeeping changed them quickly and we never had any other issues with housekeeping ... The staff inside the resort was extremely friendly and helpful...

...He has made our holiday 10 times better as each day he goes out of his way to keep everyone entertained and having fun. Our family would chat to him each day for a while as he was such a nice person and helped us when needed... Room service takes well over an hour each time... Transportation is great getting around the resort as they have people movers with roughly 20 seats on them that go to each stop in the resort and they come around every 5 to 10 minutes... Locals visit on the week end and are very nice and welcoming...

...The biggest issue was Friday to Sunday locals are allowed on the resort which is a big issue because I felt like a second class citizen while they were there you get pushed around while you try to get food and the Staff seem to accommodate them before you...

...There was also clear preference towards the locals from the resort workers which made it harder to get drinks/food and also made my family and I feel excluded... Aside from Juana at the main buffet, most of the female staff/bartenders were very standoffish and had worse service overall (a trend observed by my whole family)... One thing I thought strange was that they were looking for feedback all over the place– They had more senior staff coming up to you and asking how things were, if everything was to your liking, etc...

...A lot (not all) of staff are very casual in their approach to service. Every meal time we encountered cutlery missing, cups missing, spoons missing from buffet, delays in drinks or drinks missed and no real desire to provide an efficient service... Staff seem more keen on clearing empty plates as opposed to serving those currently eating or drinking... Similar to other reviews, mini bar wasn’t stocked unless we asked (we aren’t big drinkers, we only wanted water !)... and there was a definite preference to serve locals ahead of international visitors when around the pool... As positives, we found the food good for us, and a shout to Jose the waiter around the pool at diamond club - good job...

...We were told that we could eat at any of the restaurants however each night we are refused as each restaurant has either a wedding or an event or something happening that means we can’t eat there... Otherwise the staff have been lovely - always polite and smiling...

Omar was an absolutely wonderful butler. On our first day we sent him a list of restaurants we would like to visit and he was able to book them all for us at great times to also enjoy the night entertainment... He was always responsive via whatsapp and checked in on us every day to ensure we were having a good time... He had great customer service and was friendly, helpful and kind... I highly recommend the DIAMOND CLUB service to have exclusive access to areas and perks for the butler/dinner reservations ...

...The food selection was minimal in the buffet restaurant and the serve staff was not at all trained... 90% of the staff spoke no English... The mini bar in our room was broken and never got repaired during our stay, despite MANY calls to the staff...

...So having to chase for rooms to be cleaned, towels for the room, and being told they are out of some basics like ketchup in the buffet restaurants.. Not having spoons for yoghurts and running out of certain drinks isn’t great.. What’s tops it off if the influx of local guests from Friday to Sunday who create huge queues, take large quantities of food away with them and then we get sub standard service as they have “ran out” of drinks and rolls and we even have a lower standard of service for the days when the place isn’t overrun with extra guests… I’ve no issue with the locals making use of the facilities if they are paying etc.. but why do standards change leading up to and after they have left (and it’s not an improvement) Stayed at the Splash side and we have to pay for the Japanese and Steak house (I wouldn’t pay for the steak house as no one had said it’s worth paying for)... The final and probably biggest gripe is the 2 standards that you see during the weekend and outside of it for pool side food and drinks… at the weekend.. fairly big queues but also choice is wider with salads and nachos… after the weekend.. left over rolls, no salad, no nachos, sometimes only burger or sausages.. never both.. and they seem to ration things like sparkling wine which never happens at the weekend...

...We often have to get up to get water from the servers, plates have piled up on our tables. We are from Canada and I have been a hospitality manager at ski resorts and high end hotels… this is shameful!... When we got here we were told we could eat at the sister resort and a number of times we’ve been turned away and then we go where we were told we could eat only to be turned away there too...

We are currently staying at the Royalton Splash which is extremely disappointing. The service is absolutely horrible which started at check in ( may I add there was almost a physical altercation between staff and a customer in the hotel lobby while we were checking in)... We have ordered room service three times, it only showed up once... Best of luck getting drinks, food, or any assistance from anyone, as soon as they see you coming they look the other way... Hands down worst resort we have ever stayed at...

...At that time we were introduced to the most amazing staff and that is the reason we returned to this particular resort in October. Our butler, Jonathan Melo, made sure that we had everything that we needed... By the end of that first trip, he felt more like family than he did an employee at the resort... Odil and Francesca in the Diamond Club ensured that our check-in was smooth, that we always had a drink in hand, and always greeted us with a smile... Toward the end of our trip we met Martin who made sure that our luggage (and us) got on the right transportation for our reluctant return to the airport... Jesus at the Diamond Club pull saved our seats each morning, knew what drinks we wanted and brought them to us, and always brought us burgers and hot dogs for lunch... The staff at the splash park are equally amazing and ensure that your family is safe while being in the wave pool, going down the slides, or even just walking through the area...

...Our family of four was able to stay comfortably and with the Diamond Club access, there was so shortage of places to go and things to do just on the two resorts alone!... The food was great, especially at the Royalton Punta Cana buffets (the adjacent resort) and the butler service was really helpful for booking dinner reservations and for all of our questions... We were also pleased with the service after our trip to tie up some loose ends with some pre booking we had done!...

...With the Diamond club experience, you have your own hotel contact who you could message anytime with issues or just to get things done... Buffets were decent (we really love getting room service a few times and ordering burgers and fries at the pool or beach for lunches)... Grounds were well kept, the beach was great, and we loved going to the Diamond club pool on the splash side because there were always chairs available with towels, and we found the best service was there too... It was great having the water park right there... It was really fun for the kids (and adults too!)... and a nice way to break up the day...

...All the employees were willing to help, provide you with good service from the trunk, the reception, the restaurants etc. The room was comfortable and clean and the air conditioning in perfect condition... The pools, towel service, theme restaurants (you can go without reservations) were good... It is a small square where they play music and make a disco as a child but in general I saw that most of us preferred the older sister hotel called "Royalton Punta Cana" where there is much more movement, activities and bars and you can get there by taking a small train or walking... The splash has a water park that young people, children and adults can enjoy a lot for a couple of hours...

...Upon arrival we were informed that we had been given a presidential upgrade which meant the boys had there own room, shower, toilet, wardrobe space and balcony giving them and us privacy. The hotel staff were friendly at all times and the splash park went down a treat with the boys (12&13 years old)... Being able to use the other hotel was such a plus especially as that’s where the some of the best restaurants were (Hunters was a particular favourite)... There are so many pools that you would never be without a sun lounger and each pool had a swim up bay with a great choice of cocktails... The Diamond Club upgrade was definitely worth the extra...

...Here are the "pros and cons" travelers should consider (1) The facility is nice. The waterpark is outstanding and good for both adults and children who enjoy water parks... (2) There are multiple restaurants with food quality on par with what you would expect for a upper mid to higher end all inclusive resort... (3) Beach area is nice (4) Where they fall short is in some service areas... At the pool and beach areas there are very limited numbers of waiters who walk around and take drink or food orders... (5) They have a sister hotel with a shuttle between the two properties...

...I expect to be able to upgrade at hotels , but this is extreme you are very limited unless you are “diamond club” usually there would be 1 or 2 sections bars or restaurants that you couldn’t visit if you aren’t diamond club but anything that resembles 5 stars is only if you upgrade...

...Also, a bunch of staff at the restaurants were so friendly, would always take care of us and our requests and even come say hi to our baby and make him laugh. Honestly all of our days at the Royalton Splash were really great... All restaurants have a certain amount of waiting time but a shout out to Bella Cucina and Mexican Cantina for having a great atmosphere in the waiting area... Loved the under the sea restaurant as well... My toddler enjoyed at all these locations and we always found something for him to eat... Overall, I would definitely go again especially to see the lovely staff again...

We enjoyed our stay, the hotel was very close to the airport 15-17 minutes ride. We end up upgrading to the Diamond Club just so we can be closer to the sister hotel... The trolley was a nice touch to get around... But you can walk around in less than 5-7mins... The beach does gets filled up quickly so we end up renting a private cabana for 3 days, which we have to say thanks to our Butler, Edwin B... He was very knowledgeable and very responsive to our questions and was able to go above and beyond with reservations... We stayed at building 28 facing towards the water slides splash park... This is a great family friendly resort with tons of good food and drinks... The staff’s is very nice and we didn’t feel hassle by anyone...

...We upgraded to Diamond Club and it was definitely worth it. The private check in and being able to book restaurants was lovely... We actually spent majority of our time over at the connecting Royalton Punta Cana so it was nice to be able to eat there too (we wouldn’t of been able to easily if not DC)... We had two butlers during our stay (the second was incredible) who took care of anything we needed, including all of our restaurant bookings... They also decorated our room for our anniversary which was lovely... The staff at both hotels are amazing and were always making such a fuss with our toddler which she loved!... Juan at the DC pool was amazing... But the star of the show was Beatriz at the punta Cana pool... We went to the waterpark a few times and it’s amazing for kids and adults... An incredible hotel with amazing staff...

To be fair to this hotel, my main issues are TUI advertising this as a Platinum hotel and services available - when the reality is very different!... Out TUI rep the following day clarified we could not use pool and restaurants in adjoining sister hotel Royalton Punta Cana... We looked into upgrading to Diamond Club but it was $45 per person per day, a significant increase in holiday cost as we were staying 3 weeks - so no thank you!... Rooms were modern and spacious, maid cleaned to high standard... There was hair dryer, small safe and iron... Mini bar was not replenished daily, but you could call reception to get additional drinks... The TV has full itinerary for activities, details of restaurants and room service... The Bella Cucina restaurant was lovely and staff made sure you had a wonderful experience... All staff were friendly and helpful, a special mention for Puver and Pamela who make amazing cocktails, and work tirelessly to run the bar...

...Water park was a lot of fun... It gets really crowded on Friday and Saturday because of the locals, but we just went to the less busy pool... Definitely more a family resort than a couples, but we still enjoyed ourselves...

...They took advantage of us with prices of taxis, beach vendors and excursions. The rooms themselves are a 4 star, the beach is beautiful I’d say 4.5 stars for the beach... Hard French toast and pancakes to the point you could smack it on the table... The atm was broken and every time I asked when it would be fixed no one had an answer for me so we were stuck without money...

...On our first day we sent him a list of restaurants we would like to visit and he was able to book them all for us at great times to also enjoy the night entertainment... He had great customer service and was friendly, helpful and kind... The resort had great food, wonderful beaches and nice pools... I highly recommend the DIAMOND CLUB service to have exclusive access to areas and perks for the butler/dinner reservations ...

...Having paid thousands £s to stay, to include an upgrade at what is advertised as a high end complex, there are a number of elements that this hotel seems to fall down on and all in spite of what seems to be many similar reviews over recent months. A lot (not all) of staff are very casual in their approach to service... Every meal time we encountered cutlery missing, cups missing, spoons missing from buffet, delays in drinks or drinks missed and no real desire to provide an efficient service... Similar to other reviews, mini bar wasn’t stocked unless we asked (we aren’t big drinkers, we only wanted water !)... and there was a definite preference to serve locals ahead of international visitors when around the pool... The Royalton next door provided a much nicer atmosphere and thankfully we spent much of our time here... Pools are nice and the beach is great...

...So having to chase for rooms to be cleaned, towels for the room, and being told they are out of some basics like ketchup in the buffet restaurants.. Not having spoons for yoghurts and running out of certain drinks isn’t great.. What’s tops it off if the influx of local guests from Friday to Sunday who create huge queues, take large quantities of food away with them and then we get sub standard service as they have “ran out” of drinks and rolls and we even have a lower standard of service for the days when the place isn’t overrun with extra guests… I’ve no issue with the locals making use of the facilities if they are paying etc.. but why do standards change leading up to and after they have left (and it’s not an improvement) Stayed at the Splash side and we have to pay for the Japanese and Steak house (I wouldn’t pay for the steak house as no one had said it’s worth paying for)...

The Royalto Splash Resort was our 10 year Anniversary Trip. Our room was ok, we had the presidential suite... She made 2 swans out of towels on our bed with real flowers on them, gave us 4 washcloths stocked our coffee and mini fridge... This resort needs some professional chiefs!... You get a butler but you correspond through what's app, so you don't really see him much maybe 2 or 3 times... The beach is beautiful, enjoyed our time spent there... We went on 2 excursions, monkey land and buggies, snorkeling with sting rays and sharks had a great time on these trips, it was nice to leave the resort for awhile...

...My family and I stayed in the DC Luxury Suite and it was very nice. Clean and the maid was there every day to clean and give us new towels... The beds sheets are changed when you use the door hanger requesting it... I think I would have liked the floors sweeped along with the daily wash, but it's fine... The Splash waterpark was a lot of fun, no lineups during the week for the slides, but weekends did have a little line, it moved pretty fast though... Note, no sunglasses or glasses allowed to be worn on the slides and wave pool... The same for the buffet at the Punta Cana side of the resort... The fries and hotdogs at the Bites was good and the coffee Selections at both coffee shops was great along with the desserts... The beach on the diamond and regular side is good, nice and clean all th time... The Diamond club upgrade included a Butler, ours was named Ricardo and he was like family... Ricardo booked our dinner reservations for us, a different restaurant each night... The pools were nice, some debris from the area trees and leave roofs, but nothing that got in the way of enjoying the water...

...Our butler, Jonathan Melo, made sure that we had everything that we needed... Odil and Francesca in the Diamond Club ensured that our check-in was smooth, that we always had a drink in hand, and always greeted us with a smile... Jesus at the Diamond Club pull saved our seats each morning, knew what drinks we wanted and brought them to us, and always brought us burgers and hot dogs for lunch... The staff at the splash park are equally amazing and ensure that your family is safe while being in the wave pool, going down the slides, or even just walking through the area... We can't wait to come back here again...

...I stayed at the royalton splash which is very important to know because the royalton hotel (and all the fun stuff such as swim up bars and casino's etc with the exception of the water park is on the other side of the resort. The royalton splash resort is a place if you just want to relax and chill... I ventured off to the royalton part of the resort which was more fun... There was live music a swim up bar food cooked and served at the beach music was on point and it was at that time both me and my son felt like we were on vacation...

...Resort was nice, food was nice, facilities were nice and the resort staff were great but if you want to enjoy the a la carte restaurants and extra facilities at the Royalton Punta Cana then upgrade to the Diamond Club... The room was nice however the whirlpool bath was a bit pointless as it took an age to fill enough to use the jets but I be suppose you can live without a bath unless you have endured a Hurricane and want to bathe properly after wading through floods for 2 days... So if you want a relaxing break then Yes Splash is nice but book into Royalton Punta Cana instead as the locals can’t use most of it...

We loved our stay at the Royalton Splash resort. Our family of four was able to stay comfortably and with the Diamond Club access, there was so shortage of places to go and things to do just on the two resorts alone!... The water park was a highlight for sure... The food was great, especially at the Royalton Punta Cana buffets (the adjacent resort) and the butler service was really helpful for booking dinner reservations and for all of our questions... We were also pleased with the service after our trip to tie up some loose ends with some pre booking we had done!...