...Otherwise we had a great time and we will return here in a few years; heading back to the Jamaica location next year, it was not as crowded and felt more personable...

...Beautiful location and the beaches are clean...

...Sadly not the case with palladium Punta Cana pros excellent location and beach and especially bar staff at xtra time sports bar...

Great location and gorgeous beaches!It’s a tropical paradise.Resort was just okay...

While the location is beautiful, everything is a bit aged... Once again, a beautiful location and decent food, but just not worth what we spent - definitely not worth the upgrade they pushed so hard when we arrived on day one - we think they rented the room we were supposed to have, so they needed us in a more expensive room - Wasn't worth it...

...We did however pay a little extra at that point to upgrade to block 2000 which is in a perfect location to access the nearby pool and the beach is at the end of the block... The only criticism of the ensuite was the awkward location of the shower/bath taps which couldn’t be reached without standing in the bath due to the fixed shower screens... We Booked a trip to Cantalina island that was supposed to be better for snokelling through TUI but was disappointed that it was a 3 hour transfer each way to the boat location in La Romana and didn’t see that many fish so be aware when planning your trip...

...I loved that I could just walk around the resort and be served at any location, lay by the pool/beach, or walk up and down the beach...

...If you want to have a good beach chair location get up early and go reserve it (beach and pool)...

...I would like to give my candid view of this location...

...The location was absolutely gorgeous (blue skies, turquoise waters) but the experience was not what we had hoped for...

...Our rooms were a great location to the pool, but the bathrooms really need an upgrade...

Grand Palladium Resort and Spa is a beautiful location with plenty to see and do...

...The location is great, pool and beach are nice... Overall it is a good location and resort!...

...They are in a great location, very short 1-2 minute walk to just about everything(beach, dining, pool, lobby) Bavaro lobby/dinning is about 5min walk...

...Not sure that I would repeat at this particular location...

...I gave this resort a 3 but I would have given it a 1 maybe a 2 if it wasn’t for the exceptional food, the room was average, our jetted tub didn’t work, and the shower leaked and was held up by a screw nail (as you can see in the photo), everywhere and when I complained on the second day it was not fixed at all by our 7th day at the resort, the customer service at this location was a bit to be desired as there wasn’t any if they weren’t in the lobby, other resort offer beach service this place had none, you had to leave where you were sitting to get drinks or even a snack...

...Hotel and room were always clean and well presented...

...The service was great and the atmosphere was so relaxing...

...The rooms are good and are really nice...

...When you arrive you can access the app to book the a la Carte restaurants but to be honest I would advise you to have a look at the menus and see which ones you like & book it through guest services all at once (you can book a week in advance) The only downside for me was a lot of people gathering around the pool bars especially at weekends as they have only come for a long weekend & playing loud music through speakers! They have music by the pool but listening to 3 or 4 genres at once can be rather challenging!... I would definitely recommend the Chic Cabaret but there is an extra charge for this...

...It was a lovely airy large room at the quieter garden side, en-suite had twin basins and jacuzzi style bath tub... We tended to keep to the quieter pools as Spring break for American students had started and it could get loud with the large groups in the main pools in the afternoons and we wanted to relax in a more chilled out environment...

...I loved the bands and/or music offered throughout the day, and the entertainment and dancing at night in the lobby/lounge...

...Special mention to the entertainment team Golden Boy, Luis and Papi Juan they are very motivating, friendly, energetic...

...Looking forward to karaoke tonight and live music in the lobby...

...They had live music on one of the days were were there...

Excellent environment, facilities, food is good...

Fantastic trip the pools were beautiful and the rooms very nice...

Great overall value with combination of good food, entertainment, and vacation environment...

...All common areas that we found had very loud live music every night...

...Great atmosphere, great activities...

...This was my favorite pool because the TRS pool was very quiet and we were looking for a more exciting atmosphere...

...The place is really nice (the rooms are clean and comfortable) and the multiple options of pools is good for different ambiance...

Main pool has a great atmosphere...

...The entertainment at the pool was the best— they had stretching, dancing, water aerobics and music...

...Lots of music, lots of entertainment, you’ll never get bored...

...The pool and the environment are the best we did I like it a lot...

...After reading several reviews we decided to book the Grand Palladium... Our air conditioner wasn’t working properly and after being promised someone would be there in 10 minutes, well 6 hours later when we came back for the night it still wasn’t fixed and the room was 75 degrees and stuffy... We called down to the front desk, they sent someone and the solve was to move us rooms to sleep for the night... We even had someone at the front desk assist with booking reservations and she screwed them up with wrong days and even room numbers...

we arrived 12.30 at night to the hotel due to a flight delay, and were asked to walk to our room, if this was a 5 star hotel we would have been taken with our luggage via a buggy. the room 6718 was very tired to say the least, the curtains had small holes, the shower would not stay up, we had to use a wooden box to climb into the shower, the water in the sinks would take an age to flush away therefore you could not keep the tap on constantly whilst using it, all 3 drawers in the wardrobe were broken, the food in the buffet was barely warm...

...i end up switching rooms due to the noise during the nigh, bathtub broke and cockroachs coming out of the jacuzzi jets. on my new room also have issues like having my bathtub/shower flooding every time i was taking a shower, the bed/pillows were super hard and AC was blocked to modify the temperature, was hot, we called for service, but they never came...

...Rooms can’t be updated every year, it’s impossible financially... The mini fridge in the room was restocked daily... People complaining their showers flooded the bedrooms, there’s a door that opens from the bath to the bedroom so u can sit in the bath and talk to the person in the bedroom, if you’re showering, use a bit of common sense and close it...

...The not so good (and the terrible) Very weak water pressure in shower and minimal warm water (like 2 mins worth) in one room Electrical outage/issue affecting one room which caused dark entry way and loud buzzing one night that could be heard inside the room... The fact that the hotel was full could have also affected the dinner reservations...

...Stayed in the “palace” swim-up rooms... The room is nice, the swim up pool gets sun and is a great place to spend time... The room can be a bit loud in the evenings due to echos in the corridor and live lobby music close by, but it did not bother us or keep us from sleeping... Was able to make our reservations for our 5 night trip with no issues...

...The staff didn’t seem fazed but it was so bad you could smell it inside the rooms...

...All common areas that we found had very loud live music every night. The room further away from the beach needed some maintenance!...

No telephone directory in any room, air vent in room was constantly slamming/banging, bathrooms had large garden jetted bathtubs w/no grab bars, had to get into tub to turn water on, constant hang ups every time I called the lobby for assistance, personally walked to front lobby desk to ask for help when shower flooded bathroom & bedroom - got no assistance whatsoever...

...We had some issues with our rooms, but the staff were really helpful in responding to any issues we had and was able to correct everything...

This hotel has a lot of maintenance issues for example no hot water in guest rooms, toilets stop working, walls leak when people above you shower and leave your luggage soaked, mini fridges don’t work...

...Our room was definitely not up to a 5 star level in my opinion... Some of the other couples we met there stated that their AC was leaking and would flood the bottom/behind the wardrobe in the room...

...Stay at the resort and forget the excursions they are a waste of time and money mostly... Pro traveler tip 1 : tip your maid, she watches your room, don't be cheap!... Don't expect your room to be perfect, plumbing fixtures often don't work, your TV might turn on, or not... You will likely change rooms at least once because the AC just cacked out!... The rooms at the Palladium could use an overhaul to some extent, but they are spacious and comfortable...

We enjoyed a lovely stay at this hotel... We did have an issue in our room on arrival as the shower was broken but this was sorted quickly after we spoke with our cleaner who organised the repair... Our room was a little tired and needing a refresh but it was more than adequate for our stay... We did request a room with a balcony and a pool view so we’re disappointed we ended up with a ground floor room looking over the sports complex...

It took me two hours to check in to a room!... I had to warn I would report the employees to corporate in order to actually speak to a manager who then checked us into one out of the two rooms we had because the other still wasn’t ready... In order to make things more convenient I tried to make reservations while we waited, but the concierge said that I wouldn’t be able to make any reservations until I had my room number which was after the gentleman at the front desk said I would be able to... But again the check in process took me two hours so by the time I got my room number 3/4 nights we stayed were completely booked for every restaurant or at least that’s what I was told...

...When I arrived my first room 6124 was horrible (I took pictures and video)... I decided to call and inquire and I was then moved to a second room... This room the refrigerator was broken and so was the bathtub (it moved back and forth and wasn't secure)... I requested another room and the male staff member helping me got mad I requested another room and yelled in my face... He took off and then after about 20 minutes I was given a third room where my air conditioner did not work, light fixtures next to the bed were broken and hanging off the wall and the electricity went out frequently for long periods of time... When I went through the booklet it was discounts you receive of up to $1500 (this is what was advertised as your $1500 hotel room credit) It had lots of stipulations to use them with spending requirements...

our room was having water running down the walls and the celing was leaking too... Get to the rooms and there was no towels, no toilet paper the room was not ready...

...Our first day, my fiancé took a shower and our whole room was flooded... We were told since it’s not a technical issue we’ll have to just keep calling to have someone mop the room after we shower... Next our phone stop working, feels like management does not priotize guests safety.we stayed there for 8 days and half of our vacation our telephone in the room did not work...

...A lot of pride in keeping the property beautiful - we saw cleaning and sanitizing throughout our stay. The rooms were older, don’t have a lot of extra space (we stayed in a loft in the villa section)... I would have preferred a large bottle of water per person staying in the room each day vs. one to share...

...Our room was basic, only a few drawers in the room and sir con not very cold... The bath has a fixed glass panel one side and the other side was a sliding frosted glass door into the bedroom...

Buffet food was gross and most was barely room temperature or cold. The reservations are much better but also on a limited basis so if you don’t reserve 3 days in advance you probably won’t be able to eat the good food you are paying the all inclusive price for...

...(Virtually full as soon as we arrived ) defeats all inclusive status... This results in Evan more poor quality as more excessive waiting times and sometimes no items available especially breakfast cereal yogurts etc which should be standard considered price paid on this holiday... Finally quality of drinks other palladium resorts chad top quality branded drinks absolut / etc best you will get here is Smirnoff unless pay additional surcharge for TRS... I never make poor comments without justification but think twice before booking this hotel as does not give priority to British customers...

...Worse, it took more than 24 hours and my demanding a housekeeping supervisor come with me to the room to get anything fixed... I don’t want to be someplace that only cares about their members—we paid a lot through JetBlue vacations for this —too much to have to wait at a bar for 10 minutes to get a drink, to have no waiter make eye contact when you need more water or coffee, to have only one choice for dinner beyond the buffet because there are no reservations available anywhere... Would never return and would not recommend for anyone... Can’t comment on the other hotels on the property but this one was awful...

Very disappointed to find out that the room I had booked with my travel agent was unavailable but, suspiciously, an upgraded room was available at an additional cost, payable in US cash only. I paid the additional cost and was brought to the room that I, for certain, had booked with my travel agent...

...The beach is amazing too and the food well in the restaurant was poor quality but remember people they cook for a Hundred of people...

...Wouldn’t bother, try another hotel The rooms are outdated and falling apart and the food hygiene is very bad. This hotel is simply not worth the money paid it is very hard to get a slot at the resteraunts and results in eating in the buffet most nights and when you do get a resteraunt reservation you are usually waiting more than 1 hour for food...

...The food here is terrible the showers flood and also if you leave anything there they make you pay 400$ just to give your keys back and or money. Absolutely terrible food, service and very rude staff...

...The food was nasty, they have bottom shelf alcohol they didn't fix our TV's told us they would give us a discount next time !! I would never go back there even if it's free !... I told them there will never be an next time.DO NOT BOOK !!...

...We did however pay a little extra at that point to upgrade to block 2000 which is in a perfect location to access the nearby pool and the beach is at the end of the block...

...This hotel should start converting the Jacuzzi tub and shower into a walk-in shower. For this reason I will not stay at this hotel again unless the issue of the bathroom was rectified...

...Don’t even waste your breath asking at the hostess stand... The buffet is disgusting and there is no promotion of hygiene or anything and you see people touching everything... Lastly, we were given $1500 resort credits…they are a joke a little bit here and there...

we arrived 12.30 at night to the hotel due to a flight delay, and were asked to walk to our room, if this was a 5 star hotel we would have been taken with our luggage via a buggy... we have used other Grand palladium hotels but this one is nowhere near the standards of others we have stayed, we will not be returning...

...Food sucks No reservation in restaurants, and then what we had didn't even taste right... First provide the service, not just force us to buy the membership which don't have no value...

...Dominican hospitality is great, especially when they get to know you and you show a bit of appreciation with reasonable gratuities... Stay at the resort and forget the excursions they are a waste of time and money mostly... Pro traveler tip 1 : tip your maid, she watches your room, don't be cheap!...

We are staying at the resort right now..Geezzzz ..what a nightmare to get a restaurant of our choice... We booked this resort spending sooo much of money so we can eat a decent meal on our holiday... Superrrrrrrrr expensive resort but we cannot get a decent dinner... Tired of going to the front desk and asking them and they acting as if it is a favor.. we have paid dammm ittt… sooo disappointing.. ruined our holidays and the money…...

...Our room was definitely not up to a 5 star level in my opinion... We also found the Dominican itself a more expensive country...it was $15 american dollars for 2 normal size bag of chips!... In my opinion for what we spent on the trip it wasn't worth what we got... Now we know to better spend our money in Mexico or Cuba... Less expensive, better resort, better service...

...We did request a room with a balcony and a pool view so we’re disappointed we ended up with a ground floor room looking over the sports complex...

...The resort was nice for what you paid for, but still lacked a lot of services for being a 5 star resort as they called themselves... Carmen at Behique buffet JOHUAN the front lobby concierge was excellent made all are restaurant reservations for the week for us... So if you plan on staying at this resort do your research on what to expect and pay, watch the videos on YouTube for other reviews on resorts in Punta Cana, and go from there, it all depends on what you want and what you want to pay... But remember what you pay versus what you get are different for everyone... Value ($) versus value (stay)...

...Maybe if I had given someone a $20 tip, the Day Pass would have been authorized in 5 minutes?...

...Overall 6/10 Think the size let’s this one down, management need better oversight of what the customer is expecting...

...Our housekeeper Jose Luis was amazing. our room was spotless everyday and he went above and beyond and had rose petals on the bed, swans made out of towels and everything...

The shower was too cold to hot and finally just right...

...Room not cleaned for 2 days phoned 6/7 times asking for it to be cleaned no towels shower broken, eventually got moved 8pm at night to a room with 1 bed (there's 3 of us) back to reception again!!...

...If you ask the people who clean the room they are more then happy to help and a decent tip definitely can help your case... I asked the cleaning lady 2 floors below mine as I was going to my room and she gave me multiple bottles of water...

...The grounds and landscaping were beautiful, pools were nice and the beach was clean and beautiful... They “cleaned” 3 times before housekeeping supervisor came and got it done...

...There's a sliding frosted glass door between the tub/shower and the beds so when someone is bathing you see them when you are sitting on the beds. They are very stingy on towels and frequently don't clean the rooms until after 3pm... Pools were very nice and the property was immaculate...

...Almost no seaweed accumulating on the shores (it is cleaned every morning)... Very well maintained property, despite the fact that it is not brand new...

The staff are super friendly and work very hard to keep the hotel and grounds clean... This hotel should start converting the Jacuzzi tub and shower into a walk-in shower...

Excellent environment, facilities, food is good... Expecting for improvement: provide hotel transportation to/from the airport; training staffs on English; do more clean work on bean to remove the sea weeds, debris...

...Resort very clean and staff friendly and helpful... Towels and bedding changed every other day and bed very comfortable... All in all, cleanliness, comfort and staff score highly but cold water, entertainment and a la carte dining needs improvement...

...We asked staff and they encouraged towel marking chairs before breakfast... Because the resort uses a towel -card system, they don't remove towels on empty seats...

...We had a great lady who cleaned our room, Leila, who always had a smile on her face...

...The bathrooms especially at the pools were kept clean very well. Towel guys at pool were very accommodating...

...Our room was cleaned daily but Shampoo was empty when we arrived and still empty when we left...

...Our rooms were a great location to the pool, but the bathrooms really need an upgrade...

...We had a very quick check in when arrival ,our room was perfect and always cleaned we never had a problem...

...We were told since it’s not a technical issue we’ll have to just keep calling to have someone mop the room after we shower... The beach was beautiful, the pool were kept clean and the staff were all friendly and kind...

...Stay was great at the hotel Great service and cleanliness overall, except the beach... Great hotel,bars and pool were awesome; the 24h bar was really nice and fun, rooms were comfy and clean too Would go back to the hotel and recommand it, but i personally wont go back to punta cana because the beach was very disapointing!...

...The resort had beautiful, well maintained landscaping and grounds. A lot of pride in keeping the property beautiful - we saw cleaning and sanitizing throughout our stay... The pools were well maintained and beautiful...

...(accident waiting to happen) Housekeeping Found this of poor standard within the first 7days stay had Housekeeping 3 times and that's because I found H/K and asked for this service, bed linen not changed within this time went and spoke to customer service who arranged H/K to come at certain time but still no linen change...

...We asked staff and they encouraged towel marking chairs before breakfast... Because the resort uses a towel -card system, they don't remove towels on empty seats... This morning there are 12 chairs saved...

...The entertainment and activities by the pool we're amazing, especially Luis who went out of his way to make sure our experience was full of non stop fun...

It is a beautiful place with good food and nice staff. We had a great time overall and would go back, but had three issues (1) a bad experience at an a la carte restaurant that brought our food late and cold (two other a la carte restaurants gave us great meals; so this was a bit of an anomaly), (2) too many sales pitches for one thing or another from people who interrupted what you were doing (3) a recurring issue at the buffet restaurants where you could not get your own water and the staff took too much time to bring it...

...The vehicles that are supossed to move people from one place to another are not enough and you need to wait a long time. When i checked out i had to walk from my room to the lobby with all my luggage because noone picked me up even though i was with my 4 year old... Staff are bad mannered in most restaurants (buffets specially), not everyone of course, but most... Getting something to drink in a buffet (coca cola or coffee) is an impossible feat.... Beer was everywhere which was nice...

...We had some issues with our rooms, but the staff were really helpful in responding to any issues we had and was able to correct everything...

...Dominican hospitality is great, especially when they get to know you and you show a bit of appreciation with reasonable gratuities... You will always come back just wishing you stayed at the resort... Pro traveler tip 1 : tip your maid, she watches your room, don't be cheap!... I would like to thank Margarite and the crew at the Kids Club... They show genuine care and attention to my little ones... Dolores at the TRS poolside is one of the hardest working people I can think of and has become our dear friend over the last few visits... Karina at the main buffet next to the Palace always seems to have a table for us with a beautiful smile and a great work ethic!... Karina, I know you really care about us and it shows!... Rosa and Dicia and the gang at the Travel Club beachside are super good servers and always have a smile and a drink ready when they see us coming... Don't expect everything quickly and don't be pushy, just relax, your turn is coming...

...The food was tasty and they always had something available whenever we were hungry. The A La Cart’s we’re great as long as you booked well in advance...

...We had an upgrade for the “fresher” room (for the cash obviusly), the room they gave at first was really outdated... Sunbeds by sun umbrellas are reserved at 6 am so you have get up very early if you don’t want to spend all day in the sun... The personal is nice and polite - thats the good part of this hotel... And the cleaning staff do their job very well...

...Service could have been more attentive at buffet halls - getting a coffee or cappuccino was very hard most days. I don't even care much to be served, I just wish I had the option to grab a coffee/cappuccino myself!...

We enjoyed a lovely stay at this hotel... Booking the restaurants was extremely easy though the app and we never had an issue getting a time to suit... We did have an issue in our room on arrival as the shower was broken but this was sorted quickly after we spoke with our cleaner who organised the repair... Our room was a little tired and needing a refresh but it was more than adequate for our stay... During our stay it was my birthday and the hotel delivered a lovely cake to our room which was a nice thought... Amazing service and cocktails galore!... A special shout out to Luis, Golden Boy and Poco Pelo... Very friendly and always made sure you never felt left out...

...The buffet for breakfast you were seated you got served water and that was it.. on most days trying to get a coffee cutlery was impossible... I think water was replenished 3 times in the 2 weeks that we were there.... I must say a big thanks to golden boy who keeps everyone entertained around the pool with zumba and pool aerobics and also I need to mention red bull who was great teaching archery which we absolutely enjoyed.... There are is a train that takes you from one place to the other.... The grounds are beautiful but its the service that needs to be improved in the buffets and rooms...

A group of friends and I booked this trip through JetBlue Vacations... I decided to call and inquire and I was then moved to a second room... I requested another room and the male staff member helping me got mad I requested another room and yelled in my face... When my friend who could speak spanish arrived a few days later he could translate and the staff appeared to be more pleasant... I also was told of a hotel room credit through JetBlue when booking but when I arrived no one mentioned it until I tried to book a spa day and a special dinner... Then when my friend I mentioned earlier arrived a few days later into our trip he was given a coupon book in total of $1500 in discounts... I then went to the lobby because I was never given one upon checking in and I guess I was supposed to...

We had issue with the main door of the room after the breakfast, we walked 2 times to the lobby, they re-did the card but it was not working( at this time it was 9AM). The maid was there, she tried his card but same thing, she tell me it was probably the batteries... We walked again to the lobby, they tell us they will send someone in 5-10 minutes... we waited there for an hour, nobody came... (10AM)We saw the maid manager, we asker her if she can do something, she asked the maintenance guy to replace the batteries so we stayed near at the pool... i go again at the lobby ans i asked again guest service to see if they did something, she told me i have 2 request in the system, they will come... i told her nobody come since the last 2 hours... we checked at noon if the door was working and no!... I was really pissed off so i go again to the lobby asking the guest service... they told me again someone was going there soon... Finally they changed the batteries at 2PM...

...However, when needing to ask questions regarding directions, most of the staff did not speak enough English to give efficient directions. The staff was friendly, and we truly enjoyed the on-site transportation team...

I appreciated my 2 week stay at the Grand Palladium Punta Cana... Food, room, service is very good overall... But no problem in the morning getting regular coffee... During the weekend, lots of locals come in and the service is a lot slower... I talked to guest serices, the reception.... but no answer... Nobody showed up and I just gave up and left... I felt like a second class customer...

...I gave this resort a 3 but I would have given it a 1 maybe a 2 if it wasn’t for the exceptional food, the room was average, our jetted tub didn’t work, and the shower leaked and was held up by a screw nail (as you can see in the photo), everywhere and when I complained on the second day it was not fixed at all by our 7th day at the resort, the customer service at this location was a bit to be desired as there wasn’t any if they weren’t in the lobby, other resort offer beach service this place had none, you had to leave where you were sitting to get drinks or even a snack. The resort was nice for what you paid for, but still lacked a lot of services for being a 5 star resort as they called themselves... We did receive some excellent service from a few of the staff I give these staff members a 10star rating which made our stay exceptional... Carmen at Behique buffet JOHUAN the front lobby concierge was excellent made all are restaurant reservations for the week for us... All the serving staff at La Lola on Friday October 14th at dinner, very attentive and anticipating our every move the whole night there... But remember what you pay versus what you get are different for everyone...

The staff at the hotel are largely very helpful, especially the bar, pool and restaurant staff... There's visible patch work done which hasn't been done to the best quality...

...Food-being served cold/Luke warm Alcarte restaurants- Food being served cold/Luke warm The only hot meal eaten during our 14day stay was breakfast (omelette) Japanese restaurant These were hot due to fact cooked fresh Even when we spoke to staff in restaurant (people in light blue shirts) nothing changed we were booked into deluxe double room garden view looked good to start with until you looked at bathroom lovley big bath but high to climb into... (accident waiting to happen) Housekeeping Found this of poor standard within the first 7days stay had Housekeeping 3 times and that's because I found H/K and asked for this service, bed linen not changed within this time went and spoke to customer service who arranged H/K to come at certain time but still no linen change... Drinks were fine but being served them in paper cups that go soggy in few minutes!!...

...From the moment we set foot on the resort we were accosted by hotel staff selling us everything from timeshare (we were railroaded into attending a 3 hour 'presentation' by the hotel's 'Travel Club' representative -I ended up walking out!... This continued on a daily basis throughout the 14 days of our stay!!... Weekends were particularly busy in the buffets restaurants and swimming pools as the hotel was opened up to the locals with day/weekend passes...

...Even the customer service advisors laughed when asked why it was so bad. The message was keep trying as we all know God loves a trier... Staff are a bit hit or miss,, not as friendly as other hotels, many can’t speak very good English and don’t seem the happy friendly locals that we are used to...

...After reading several reviews we decided to book the Grand Palladium. Let me start with the positives…you can’t beat 80 degree weather and ocean views during the winter months... The Zenteopia spa was great and with a service you can use the Hydrotherapy pool for the day... It’s very relaxing and there is a healthy bar attached that provides finger sandwiches, fresh smoothies and fruit... The grounds are pretty and well manicured... Our rooftop jacuzzi took well over an hour to fill just half way... We called down to the front desk, they sent someone and the solve was to move us rooms to sleep for the night... Lastly, we were given $1500 resort credits…they are a joke a little bit here and there...

...We asked staff and they encouraged towel marking chairs before breakfast... Because the resort uses a towel -card system, they don't remove towels on empty seats... We noticed 7 loungers reserved but not used for an entire day!!...

The hotel is located about 20–30 minutes away from the airport. Upon our arrival, it was a quick check-in, and we were accompanied to our room with a friendly staff member... The room (with garden view) was large and clean... The bed was comfortable and the pillows very fluffy (perfect for side sleepers)... It is so high that they put a step stool and grab handles on the wall to help you climb into the bathtub/shower... The breakfast/lunch buffet (Behique) had quite a large and appetizing selection... The staff is courteous and quick to serve... The à la carte restaurants that we tried (La Paisana, Bamboo and Lola) had very nice menus... There was a lifeguard at the pool and there were plenty of chairs and shade for everyone... Overall, we liked our stay at this 4.5-star resort...

...It was pure luxury and everything I could have wanted... We booked the steak house and Italian (it was hard to get a reservation) It did take a while for drinks at the buffet and a few times they didn’t come at all... There was plenty to eat, plenty to drink, the pools were spotless and the gardens were well kept... The mini fridge in the room was restocked daily... Wifi was the best I’ve had worldwide, it even worked on the beach... People complaining their showers flooded the bedrooms, there’s a door that opens from the bath to the bedroom so u can sit in the bath and talk to the person in the bedroom, if you’re showering, use a bit of common sense and close it...

...Love all the A la Carte options for dinner, no restrictions on amount per visit. Went with my family - 3 kids (8,5 & 3) Lots of fun activities and the kids club were excellent... The entertainment and activities by the pool we're amazing, especially Luis who went out of his way to make sure our experience was full of non stop fun...

Grand Palladium was a great resort for our multi-generational family vacation with a range of ages from teens to 70+... If you love activities head to the main family pool at Palladium Punta Cana where Jose and the POP staff like Dawin and Golden Boy keep you busy all day long with games, and activities but if that is not your style, there are other pool options as well... Beach is beautiful, water warm and you can walk for miles…a lot of seaweed did accumulate over the week we were there, but not sure if this is typical... Family suite allowed for adjoining rooms but also afforded space and privacy for everyone... Villa style was so nice and we did spend time on our balcony too... Thanks for making our daughter’s bday a special one as well by sending her a cake and helping us hang some balloons by the loungers!... Your staff is an amazing asset- friendly, kind, and helpful at all times!...

...Edwin is a certified ITF coach, speaks good English, and provided for us private classes, group classes, even organized mini-competitions for our group. It made it fun for us, and a good learning experience... It helped that the weather was great too, no rain, we played in the mornings between 8 to 11 am, before it got too hot, and some of us played in the afternoon, 4 to 5 pm... There are 6 asphalt tennis courts, relatively good condition...

...Also you will be constantly harassed to buy something trinkets, excursions, massages, cigars you name it— it was exhausting having to tell them no every 5 minutes. We even said yes and immediately after a 4 hour excursion we were asked off if the boat to buy more— like the title says find another resort...

...Dominican hospitality is great, especially when they get to know you and you show a bit of appreciation with reasonable gratuities... Stay at the resort and forget the excursions they are a waste of time and money mostly... You will always come back just wishing you stayed at the resort... Pro traveler tip 1 : tip your maid, she watches your room, don't be cheap!... Karina at the main buffet next to the Palace always seems to have a table for us with a beautiful smile and a great work ethic!... Rosa and Dicia and the gang at the Travel Club beachside are super good servers and always have a smile and a drink ready when they see us coming... Don't expect your room to be perfect, plumbing fixtures often don't work, your TV might turn on, or not... The rooms at the Palladium could use an overhaul to some extent, but they are spacious and comfortable...

Traveling with three small children we needed a resort that had it all; pools, beach, kids club and nightlife... The breakfast buffet was plentiful and offered every food option imaginable... The waitstaff were extremely kind and attentive!... The pools are fun for all and our littlest family members loved the pirate ship pool... We did manage one steak night at El Dorado and Italian night at Portofino... Any issues we had with our rooms were quickly addressed... The bathrooms need to be repaired: drain plugs were missing, shower fixtures need repair, and the AC was "on" but not cooling the rooms... Fortunately there are ceiling fans in the rooms, that kept the air moving...

Facilities are beautiful, food is good, activities are available and overall value is great... Staff spend more time selling packages to reach commission goals than to fielding requests and making folks' stays enjoyable... Most importantly to us, we trusted the Kids Club employees and they had a good facility...

...The food was tasty and they always had something available whenever we were hungry... Our favourite part was the pool side entertainment especially with Joel and Louis...

...We had an upgrade for the “fresher” room (for the cash obviusly), the room they gave at first was really outdated. The new room is really nice and the view from balcony is beautiful... Sunbeds by sun umbrellas are reserved at 6 am so you have get up very early if you don’t want to spend all day in the sun... The personal is nice and polite - thats the good part of this hotel...

...The entertainment at the pool was the best— they had stretching, dancing, water aerobics and music... The food was great, and service pool side was above par...

...The buffet restaurants have a great selection and show cooking is also offered. Large selection of a la carte restaurants is perfect... The hemingway bar is the perfect place to end the evening... Good drinks served at the pool bars... Thanks to Michael, Luis and Carlos from the Punta Cana pool... The variety in the entertainment/animation area should also be highlighted...

...The resort had beautiful, well maintained landscaping and grounds... The pools were well maintained and beautiful... There are vendors on the beach trying to get you to purchase items, take pictures with animals (monkeys/parrots) and tables of jewelry and trinkets... The buffet for lunch and breakfast at the resort had a nice variety... The staff were very attentive and they had several items made fresh to order including omelets and pancakes... There was a fresh juice bar that was delicious... I would have preferred a large bottle of water per person staying in the room each day vs. one to share... The reservations are somewhat tough to get for the dinners but we thoroughly enjoyed our stay... We got a exfoliation, massage and facial and was spectacular...

...I gave this resort a 3 but I would have given it a 1 maybe a 2 if it wasn’t for the exceptional food, the room was average, our jetted tub didn’t work, and the shower leaked and was held up by a screw nail (as you can see in the photo), everywhere and when I complained on the second day it was not fixed at all by our 7th day at the resort, the customer service at this location was a bit to be desired as there wasn’t any if they weren’t in the lobby, other resort offer beach service this place had none, you had to leave where you were sitting to get drinks or even a snack. The resort was nice for what you paid for, but still lacked a lot of services for being a 5 star resort as they called themselves... Carmen at Behique buffet JOHUAN the front lobby concierge was excellent made all are restaurant reservations for the week for us... All the serving staff at La Lola on Friday October 14th at dinner, very attentive and anticipating our every move the whole night there... But remember what you pay versus what you get are different for everyone...

...The staff at the hotel are largely very helpful, especially the bar, pool and restaurant staff. Lots going on at the hotel day and night for both families and couples... The rooms need updating as well...

...Only decent pool was secret pool adults only. The largest main pool was extremely busy and very loud... The bath has a fixed glass panel one side and the other side was a sliding frosted glass door into the bedroom...

...Food-being served cold/Luke warm Alcarte restaurants- Food being served cold/Luke warm The only hot meal eaten during our 14day stay was breakfast (omelette) Japanese restaurant These were hot due to fact cooked fresh Even when we spoke to staff in restaurant (people in light blue shirts) nothing changed we were booked into deluxe double room garden view looked good to start with until you looked at bathroom lovley big bath but high to climb into...