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Grand Palladium Punta Cana Resort & Spa

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Avda. Francia S/N, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9522)
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Panoramas (14)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Punta Cana Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 49 hotels in Bavaro
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & TRS Turquesa Hotel. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the TRS Turquesa Hotel).
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Casino and Gambling
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Strollers
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
Spanish, German
Hotel links
Special Price:Extra 5% off w/ promocode
12942Reviews1614Q+A100Room tips
Traveler rating
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Popular mentions
Júlio Nascimento wrote a review Jan 18
2 contributions
one of the worst experiences my family and I had in travel , terrible service , arrogant people who do not know how to deal with customers , my wife was treated like a prisoner allocated in a room that could not access the internet , we asked to put a solution and nobody answered, bathroom leaking water, room with a strong smell and other difficulties, we will not be back.
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Review collected in partnership with RCI
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded 2 days ago
Dear Juliomarkju, On behalf of the entire team of Grand Palladium Punta Cana Resort & Spa would like to express my gratitude for having decided to express your comments to future visitors. We attach a great importance to your comments and they are taken with our maximum interest. We deeply regret that our accomodations has not lived up to your expectations as we would have liked, please accept our apologies. We regret that these unexpected disturbs have interfered with the whole course of your stay so we have determined a prompt supervision to the topics which have directly affected your experience in order to keep on improving the quality of our services. We reiterate our sincerest apologies and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Grand Palladium experience worthy of your person and our brand. Our best regards! Sachenca Núñez Hospitality Manager
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IrisEstevez wrote a review Jan 18
Orlando, Florida1 contribution
Overall it was a great experience, the food was not that great and there was a smell throughout the hotel rooms like sewage . The entertainment was the best part of the stay. Having a better variety in the food at the restaurants would make it better
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear IrisEstevez, Thank you very much for giving us the great privilege of being your host during your stay in this beautiful Caribbean paradise. We are glad to know that your overall stay has been very positive, this strengthens and increases our spirit of making our visitors have fun, also rest and enjoy their stay. Of course, as a hospitality company that bases improvements on our guests' reviews, your specific observationis well received by our teams, this is how we grow day by day. We look forward to receiving you again at our beloved Punta Cana. Best regards! Sachenca Núñez Hospitality Manager
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Sophie D wrote a review Jan 18
2 contributions
All people working in the resort are friendly, helpfull, kind and smily. The beach is long and clean, the food is incredibly diversificated, the volleyball was always accessible, it was one of our best trip.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear Guest, On behalf of the entire Grand Palladium Punta Cana Resort & Spa we would like to thank you for taking the time to share your experience with us. We are very happy to know that you were able to enjoy a wonderful stay with us and that our facilities, as well as the attention of our wonderful staff, were able to fulfill your expectations. Thank you once again for giving us the opportunity to serve you. We are sincerely looking forward to the pleasure of welcoming you again. Best regards! Sachenca Núñez Hospitality Manager
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Kevin Morgan wrote a review Jan 18
Calgary, Canada2 contributions1 helpful vote
This is a VERY long review but it’s needed to help others decide if they want to go here for vacation. Upon arrival we had to wait until 3pm before checking which is fine because they let us eat at the restaurants until we waited. We booked a pool view suite but reception told us they only have rooms in the pool area but none facing the pool. I let it slide but it was annoying since we paid extra for that room. My wife and I were expecting someone to give us a piece of paper to detail where all restaurants are but it was basically figure it out on your own. The thing that aggravated me was the Travel Club people trying to sell you a membership. I was firm and told them no and yet, they still took us to the Travel Club side saying “VIP breakfast”. I honestly had to get rude with them and tell them I said no and to not pressure us. After that encounter they left us alone. We requested a “romance package” since it was our anniversary but once we got in the room, it didn’t have anything special. Which is okay because it was only a request but the Grand Palladium in Jamaica went over and beyond for our request on our last anniversary trip. The rooms themselves are pretty nice and comfortable. Although the style of the bathroom is weird. The shower can only be used when standing in the tub but the glass separating the room from the bathroom. Made it so if you shower the water would leak onto the ground near the bed. We would have to put towels on the ground to stop the water from reaching under the bed. The safe in our room didn’t work and the fridge didn’t work either but we didn’t care to use the fridge or the safe so we didn’t call to complain. First night we were sleeping and one of their workers just walked in around 10pm. He said sorry and exited but it would have been really awkward if my wife and I were participating in “adult activities”. Another thing about the room is they don’t have a sign for “Do Not Disturb”. You literally have to call front desk every time for them to tell the maids which is annoying because even when we would call to Do Not Disturb. The maids would come knocking on the door at 8-9am to clean the room. Also, they should tell the maids to stop shouting so early in the morning before they start cleaning. You can literally hear them talking starting around 7am which again is annoying because you get no peace and quiet. Another thing about the room is the bed only has a thin piece of bedsheet that you sleep on and another one that I guess is a blanket. If you’re travelling with kids I’d suggest requesting a blanket prior because the rooms get cold at night. We sometimes had to sleep in our sweaters which was a terrible experience. The pool area was nice but honestly you can’t relax because every 5-10 minutes someone would come around trying to sell you something. I understand it’s commission based for them but if people say no then they need to leave them alone. They keep asking over and over again. It got to the point where when we would see salesman we would take the longer way to our room to avoid them. We came on vacation to relax and not get pestered to buy something. The food at the restaurants was sometimes really good then other times it wasn’t the best. I noticed a lot of the food was cold which made no sense because they were on heaters. I think they need to monitor the food to make sure it’s at a good temperature. Another thing is the chef at lunch and dinner making the meat. The steak would be so bloody sometimes which some people might like but I didn’t like that and I would try communicating to the chef to have it more well done. He would shake his head but give it back to me basically the same. I understand I’m coming to their country so I can’t expect them to speak english but you would think a resort that you’re paying 1500$ plus would have better communication. The chicken wouldn’t be cooked all the way sometimes and be pink inside. I think I throughout about 10 chicken breast because of it being undercooked. The best restaurants in my opinion was the Japanese and Argentina restaurants. All in all I don’t know if I would go back here. I think the only thing that would bring me back here is the fact the kid area was great. We didn’t get to bring our daughter and would’ve loved for her to play on the slides but other than that. We most likely wouldn’t come back here and go somewhere else.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear KevinMorgan101, We thank you by having selected Grand Palladium Punta Cana Resort & Spa as well as, by the time you have taken to let us know about your recent stay. Our goal is not only to fulfill, but surpassing all our guests’ expectations. On the other hand, we regret to hear that your stay at our hotel wasn't the one that you were expecting. Our main goal is to make our guests comfortable and satisfied by giving you an amazing service. We have read every word exposed by you, rest assured that our leadership team will evaluate these events together with the departmental heads since they are contrary to our quality standards and affect the satisfaction of our dear guests, an action that is sacred to us. Please accept our heartfelt apologies and allow us to regain your trust in the near future. It would be nice to offer you our service again soon, we promise to strive to make your stay a memorable one. Kindest regards! Sachenca Núñez Hospitality Manager
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Ariel D wrote a review Jan 17
1 contribution
All the group of the hotel is awesome ! Room service is very clean! Bar and activities are on point! Thank you. The hotel accommodations are amazing the food! Poco pello champion the best. I will definitely come back again soon!
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Date of stay: January 2022Trip type: Traveled with family
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear L2089MKarield, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best regards! Sachenca Núñez Hospitality Manager
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PRICE RANGE
$160 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium punta cana hotel punta cana, grand palladium punta cana resort and spa, grand palladium punta cana resort spa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
535
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Frequently Asked Questions about Grand Palladium Punta Cana Resort & Spa
Which popular attractions are close to Grand Palladium Punta Cana Resort & Spa?
Nearby attractions include Olasouvenirs (0.2 miles), Dominicana Rai (0.2 miles), and Mares Lounge Club Punta Cana (0.2 miles).
What are some of the property amenities at Grand Palladium Punta Cana Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Punta Cana Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Punta Cana Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Punta Cana Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Punta Cana Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Onno's Bavaro, and Celina Restaurant.
Are there opportunities to exercise at Grand Palladium Punta Cana Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Punta Cana Resort & Spa have an airport shuttle?
Yes, Grand Palladium Punta Cana Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Punta Cana Resort & Spa have airport transportation?
Yes, Grand Palladium Punta Cana Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Punta Cana Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Palladium Punta Cana Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.