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Avenida Francia S/N, Bavaro, Punta Cana 23000 Dominican Republic
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Lowest prices for your stay
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About

#28 of 61 hotels in Bavaro
Location
4.5
Cleanliness
4.3
Service
4.0
Value
4.0
GreenLeaders Platinum level
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Casino and Gambling
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
Spanish, German
Hotel links
Special Price:Extra 5% off w/ promocode
14076Reviews1675Q+A100Room tips
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Lee Z wrote a review Dec 2
3 contributions1 helpful vote
The resort has everything you could ask for. Friendly and happy staff. Food was great especially the a la cartes. The Swedish massage was so relaxing and professional. What else can I say other than we could not be happier. I want to go back already !
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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KesMs wrote a review Sep 2022
Dorset, United Kingdom4 contributions8 helpful votes
Hotel's Favorite
What can I say! We are literally on our way home now after 11 amazing days staying here and missing it already! We were 2 families of 4 and think we can speak for them to when I say how welcoming they are all there, the reception staff were great and always very helpful as were the ladies who helped book the restaurants. The guys around the pool the entertainment team - Chocolate, Coco Cola and Coffee were just brilliant, always made the effort to come and speak to people around the pool and were very good with their activities and entertaining to that’s both day and night!! The guys around the pool were always there for drinks and kept us topped up, and the guys in the towel hut were great to always happy to swap the wet towels for dry clean ones for us. The food in the buffet was great plenty of choice and always something for the two vegetarians on our party. They do have restaurants there which get booked up very quickly La Lola - Tapas avoid it! Awful and we left half way through, as was Bhogali - Indian was just an ok, the steak restaurant Eldorado average! Steaks just put in the table with no idea what or who’s was who’s!! Now for the BEST - Sumptuori this was absolutely amazing the food the atmosphere the staff, was that good we went twice!!! The rooms - We have a garden view and a Loft room and both were lovely and very good on size, our friends had a little problem after the rain storms with cockroaches and that was sorted by reception with a can of spray!! This was our first time visiting the Dominican and will definitely not be the last. Overall this is a beautiful clean and tidy hotel with brilliant staff and always plenty of food choice even for the picky eaters!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Punta Cana Resort & Spa
Responded Sep 4, 2022
Dear KesMs, Thank you for taking a moment of your valuable time to review and value our hotel with the highest rating. We are glad to note that you have been positively impacted by many details, especially the warmth and attention of our entertainment staff. We strive to make sure everything goes smoothly, and when we do, it is pleasant to be so wonderfully recognized. It would be a great pleasure to offer you our services and unparalleled charisma on another occasion not too far away in this Caribbean paradise environment. We hope to welcome you very soon for another excellent experience with us. Kind Regards, Sachenca Núñez, Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan C wrote a review Dec 1
1 contribution
Great place, good food, great staff. Lots of music, lots of entertainment, you’ll never get bored. Joel, Candy, all amazing people. I love Dominican, and this resort made my Dominican experience even better!!!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Calem999 wrote a review Nov 2022
1 contribution
Very minimal problems overall, until some leakage on the last night due to the shower design. The beach was rough due to the storms. The food was great and service at bars was exceptional. Service could have been more attentive at buffet halls - getting a coffee or cappuccino was very hard most days. I don't even care much to be served, I just wish I had the option to grab a coffee/cappuccino myself!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 2 days ago
Dear Calem999, We would like to thank you by having selected our Grand Palladium Punta Cana Resort & Spa as well as, by the time you have taken to let us know about your recent stay. Our goal is not only to fulfill, but surpassing all our guests’ expectations. Therefore, we put our greatest interest into your opinions. We have carefully read each line of written text and we want you to know that both the positive and negative aspects are taken into account by our management team, since the positive ones help us to motivate ourselves and keep them under control and thanks to the negatives we can feed our short and medium term action plans aimed at improving our product and our people's performance overall, thus contributing with the experiences of our guests. We dream of the opportunity to welcome you back in the future in our beloved Punta Cana aiming to go beyond your expectations. Kindest regards! Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sings01 wrote a review Nov 2022
Dayton, New Jersey1 contribution
Shuttle service is very bad. Room assignment takes 4 hours. Every where tips only works. Difficult to get the directions with in the property. Same food every where. Poor quality of food. Even fruits are not great.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 2 days ago
Dear Sings01, Please, receive a warm greeting from Grand Palladium Punta Cana Resort & Spa, many thanks for choosing us as the ideal hotel for the enjoyment of your Caribbean vacation. We extend our apologies, as it is our purpose to create a memorable vacation experience in all services provided. Our Food & Beverage team is passionate about creating the best meals, using their expertise and selection of ingredients to deliver a product that meets absolute guest satisfaction. We will discuss your comments with our F&B management; prompt corrections will be implemented. Likewise, we apologize for your comments regarding poor service. We assure you that your review was read with the utmost interest and that the departments involved were informed to take immediate corrective action. We hope you can visit us again in order to see how we improve and revert the bad impression of your last stay. Kind regards Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
santo antonio m wrote a review Nov 2022
3 contributions
Was a bad experience with check in process I had to fill up 2 forms manually really in the 2022?, with a lot of information think receptionist needs to do it no me :) , not towels card, bad key cards i had to return to the reception 2 times to te-configure it, for me is not 5 stars is a 3 stars and I couldn’t reserve any restaurant .
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear Santo Antonio M, First, we would like to thank you for your preference in having selected Grand Palladium Punta Cana Resort & Spa for your vacation, as well as by letting us know about your recent holidays. We deeply regret that our hotel has not exceeded your expectations. In fact, it saddened us that you could not enjoy a satisfactory vacation experience as this is our intention. Please accept our apologies for these points not so positive that you have quoted us above. Satisfying the needs of our guests is our priority. Therefore, your comments regarding areas of improvement in our service are more than welcome. We will continue to work hard to continuously improve our services to continue to meet the expectations of each of our guests. Regarding the check in process, we are very sorry for your unfortunate impression and experience, however, allow us to point out that in all the hotels of our complex we have a paperless check in system that performs on an electronic device, making this process more efficient, in addition, guests who book through our website, can perform the check in process even before their arrival. Of course, on any given day or time there may be moments of congestion and/or delays in certain services and we may need to resort to our traditional methods. We assure you that we will be reinforcing these issues and looking for ways to perform our services in the most efficient way. Receive our genuine apologies for not exceeding your expectations this time, we hope to welcome you again to our beloved Punta Cana to turn your stay into a fully enjoyable and unforgettable experience. Best regards! Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michaeleatmon555 wrote a review Nov 2022
1 contribution
I really love this this place only really think I can say is there’s a lot of deficiencies at the room level. But I’d say don’t fix them if your planing to re do all these in units future. Other then that the food taste ca come up on curtain things food prep seasons salts and vinegars not the food itself. Thanks so much for a wonderful experience.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear Michaeleatmon555, Receive warm greetings from Grand Palladium Bavaro Suites Resort & Spa. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. Thanks a lot for sharing us your experience you can be sure we'll keep working hard until getting your full satisfaction which is our main target. We hope to have the opportunity to offer you our services again in the future. My best regards, Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
67alextremblay wrote a review Nov 2022
1 contribution
For all of the reason i tell you before i never go back to your place.its the first time i want go back to my home because all the situation appened at your hotel.you have good people at the snack bar at the beach take exemple of them they are the people we want see everywhere.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 3 days ago
Dear 67alextremblay, On the other hand, we regret to hear that your stay at our hotel wasn't the one that you were expecting. Our main goal is to make our guests comfortable and satisfied by giving you an amazing service. We are sorry that we couldn't accomplish this with you. We have read every word exposed by you, rest assured that our leadership team will evaluate these events together with the departmental heads since they are contrary to our quality standards and affect the satisfaction of our dear guests, an action that is sacred to us. Please accept our heartfelt apologies and allow us to regain your trust in the near future. It would be nice to offer you our service again soon, we promise to strive to make your stay a memorable one. Kindest regards! Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shahnly wrote a review Nov 2022
New Delhi, India3 contributions2 helpful votes
We stayed at Grand punta Cana in Nov 2022. while resort is decent , people are great but language is barrier and many time non spqnish guests are ignored due to language barrier. Main issue was food for vegetarian (no eggs/meat/seafood). either staff didn't understood or didn't care. only options they had was boiled vegetables and salads /fruits . any other options were cross containimated. Hotel should create vegetarian section. it is true for buffet or a la carte restaurant.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 1 week ago
Dear Shahnly, The entire team of Grand Palladium Punta Cana Resort & Spa is proud that you have stayed with us to the delight of your well-deserved Caribbean vacation. You can not imagine how important your words are to us, so we appreciate both the positive aspects and those that are susceptible to improvement, well, who better than you to tell us if we are on the right way. We deeply regret not having exceeded your expectations on this occasion, however, as a customer-focused company, we have taken note of the points to improve indicated by you, we assure you that our Management will be delighted to analyze and take advantage of these areas of opportunities, please receive our sincerest apologies for the events you are bringing to our attention. I would like you to accept our honest apologies for the uneasiness experienced, sincerely. It is our wish you grant us a second opportunity to show you that we are able to fully optimize these improvable aspects and make your stay an unforgettable experience as you deserve it. Warmest regards! Yasindi Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
artsandbeautyNY wrote a review Nov 2022
New York City, New York6 contributions6 helpful votes
Not a 5-star resort, at all! Nice property and decent selection of good food, but horrible service and ignorant personnel. No one speaks English and most do not smile. Those who pretend to understand English give you wrong information because they *pretend* to understand. We were sent to wrong locations and were given wrong opening and closing times every time we asked. One thing in common that all of the personnel had was that they were unable to use their brain. They can't wrap their heads around something as simple as printing a receipt or sending a digital version of it, so don't even bother to ask. There's no single place where all the details about the restaurants and activities would be listed. Even the app does not include all of the details, and many app features are not functional. We lost an entire day when we arrived because the reception desk personnel ignored us and all other guests. We had to switch lines 3 times because the front desk people would suddenly leave without saying anything, so we had to move to the end of a different line and start all over. After we were able to speak to the reception, they had us come back several times because they did not have the rooms ready, and then they ran out of the room keys. After spending 5 hours in the lobby, we were finally able to get the room keys, without which the guest service had refused to make reservations for restaurants. However, by the time we got the room keys, we were told it was too late to make reservations for the next... not one, not two... three days! After arguing with them for the rest of the day, we were promised restaurant reservations if we agreeed to listen through a time share presentation, which we did. But when we came to the restaurant, it turned out they had only reserved 2 spots instead of 7 (we were a party of 7). After a 2-hour wait, we were finally able to get to one of the restaurants, which we regretted later because the service was so bad that the appetizers came after we had desert, and service was non-existent. Speaking of supplies, they seem to run out of everything, be it room keys, milk, whipped cream, alcohol, or coupons that were supposed to be a part of the package deal... No one gave us any instructions on anything when we checked it. We only found out there was an app 4 days into our stay. We left generous tips 5 days in a row till we realized that tips didn't get us any better service. For example, we left a $15 tip for a waiter, which he gladly took and almost immediately told us we had to leave because "another party is coming." Mind you, my son did not even finish his desert yet! As for shopping, to give you an idea of the pricing, Vitamin C from the resort pharmacy cost us $50. ___________ no comment. The entertainment team was unprofessional, to say the least. What they called a "cooking show" was just watching a dead-scilent man who did not interact with the audience to place pre-sliced cheese on pre-sliced tomatoes. And that was... the "cooking show"! The "dancers" who walked around to pull the guests to the dance floor were amateurs who had no idea how to lead and were utterly doing a half-arse job. One of the entertainment people approached me with a question about my age and added 10 years to my actual age. I understand he was trying to make a conversation, but there are better ways to do it, especially if I did not ask for an evaluation of my appearance and considering I am a female. But of course, everyone wanted to be tipped. Throughout the entire stay, we were harrassed by never ending sales people who expected tips for just being there. So if you think sea weed during an off-season is the reason not to go, I can assure you the sea weed was the least of the problems during our stay. Such experience has not only ruined my vacation and made me want to never visit this resort again, but also it has made me not want to visit Domenican Republic again, considering that this was not the first time I've received bad service at DR. That's why an average cost of vacation in DR is so much cheaper than everywhere else! An extra $200 per person will get you a far better vacation somewhere in Mexico.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yasindi Jiménez, Other at Grand Palladium Punta Cana Resort & Spa
Responded 1 week ago
Dear ArtsandbeautyNY, First of all, we would like to thank you for having chosen our Grand Palladium Punta Cana Resort & Spa for your vacation, as well as for letting us know about your recent experience. We put our greatest interest and value in our guests' opinions in our effort to continuously improve the quality of our services and facilities. We have carefully reviewed and studied all your observations so we would like to express our most sincere apologies by inconveniences you may have faced during your stay. This is not in any way the impression we wish you to perceive from our services and facilities. We have shared each of these points of improvement with our Senior management with the aim that actions can be taken about it and thus manage to bring these situations in the worst case to its minimum expression. We reiterate our apologies and hope to have you in a future stay with us so that we can revert your perception and offer you a true Palladium experience worthy of your person and according to the standards of our Hotel. Kindest regards! Yasindi jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$215 - $419 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium punta cana hotel punta cana, grand palladium punta cana resort and spa, grand palladium punta cana resort spa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
535
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GRAND PALLADIUM PUNTA CANA RESORT & SPA $178 ($̶4̶2̶8̶) - Updated 2022 Prices & Resort (All-Inclusive) Reviews - Bavaro, Dominican Republic

Frequently Asked Questions about Grand Palladium Punta Cana Resort & Spa
Which popular attractions are close to Grand Palladium Punta Cana Resort & Spa?
Nearby attractions include Manuel cigarros (0.3 miles), Bavaro Cigars Lios Jimenez (0.3 miles), and Kviar Casino - Grand Palladium Punta Cana Resort & Spa Complex (0.06 miles).
What are some of the property amenities at Grand Palladium Punta Cana Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Punta Cana Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Punta Cana Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Punta Cana Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Punta Cana Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Bhogali, and Sumptuori Restaurant.
Are there opportunities to exercise at Grand Palladium Punta Cana Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Punta Cana Resort & Spa have an airport shuttle?
Yes, Grand Palladium Punta Cana Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Punta Cana Resort & Spa have airport transportation?
Yes, Grand Palladium Punta Cana Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Punta Cana Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Punta Cana Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.