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Grand Palladium Bavaro Suites Resort & Spa

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Avda. Francia S/N Playas De Bavaro Higuey, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Bavaro Suites Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 41 hotels in Bavaro
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The Grand Palladium Bavaro Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Punta Cana Resort & Spa, the Grand Palladium Palace Resort Spa & Casino and TRS Turquesa Hotel. The facilities of these adjoining resorts are open to guests of the Grand Palladium Bavaro (excluding the TRS Turquesa Hotel).
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Room & Suite (1,561)1,561
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:EXTRA SAVING: 5% OFF!
14052Reviews1296Q+A100Room tips
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Popular mentions
David S wrote a review May 2021
2 contributions
Hopefully this review will give you a clear picture of what it's CURRENTLY like at this so-called 5-star resort. In my opinion it's really a 3.5 or 4 dressed in 5-star clothes. There's a lot I could complain about but I'll try to stick to popular points of interest for travelers and let you decide. 1) They lied. I don’t know who is responsible but people are lying about this resort. It is NOT OPEN. To be clear, GP Bavaro is not open. GP Punta Cana and GP Palace and TRS are open. The Bavaro side, which is what we were sold two reservations for, has not been open “for over a year” as we were told while we were trying to check-in. I found this out as I was checking in, no mention of this by email, Expedia, text . . . nada. Check-in took over 30 minutes and the staff was trying to find us two rooms at one of the other resorts. It was a nightmare. 2) Even though Punta Cana, Palace, and TRS are open, they are not fully open. Restaurants are closed permanently or open only on certain days of the week. Essentially 3 resorts (since TRS is another pay-tier and off on its own) are now smushed into 2 (Punta Cana and Palace) AND they are still taking people’s money and booking for Bavaro. Now extrapolate that across everything else (room service, beach, pools, etc) and there you have it. 3) The "beach". I was pretty livid during check-in but I remember the Front Desk receptionist kept mentioned how there's a little seaweed on the beach and they're sorry that they can't clean it right now. Again, I was pretty irritated and I just wanted a room so I ignored it. However, the next morning I understood why they were trying to cover themselves. I don't know if I can blame this on them, but the beach was unusable due to the amount of seaweed. Some local told us that there was a storm and it pushed all the seaweed in which I could believe since the water was brown from the beach to break, but the GP resorts made no efforts to at least clean it off the beach. Just left it in huge piles or as is (see photo). Other boutique resorts down the beach did hire labor to clean the beaches as we walked all the way up the beach to see if we could swim elsewhere. However, I will say that the amount of seaweed in the water was massive all up and down the beach so the ocean definitely had brought it in. Still, 0 points for not even trying to clean our beach so we could at least enjoy the sand. 4) Food and alcohol is mediocre. You will be charged $10/3 plates for room service (also not mentioned in our reservation). BTW, the "room service" is pretty darn slow if they remember to service your room at all. Our mini-bar was not stocked, but they did stock it the next day even though I had requested 3x for them to come that night to stock it and they said they were on the way. 5) COVID. Their standards were just OK. It'll depend on where you go. The main buffet was horrendous. Lots of people crammed in (because restaurants were all booked), masks were required but not enforced, gloves were handed out for getting food but again not enforced. To our horror we saw children running around picking at the food at each buffet with their hands and eating right there from the buffet, with no masks on. Again, this was the main buffet, so if you can avoid and you don't like a higher risk of getting COVID or some other virus, you should avoid. Most other places indoors (i.e. lobbies, bars, restaurants) all were wearing masks or at least attempting to. Let me throw in a small ray of light in this review for those of you who are locked in or can't afford somewhere else. The pools were very nice. There was one dedicated for adults which was nice to get away from the main pool crowded with children and terrible music. The bar staff that we encountered were friendly and can help you improve your drinks if you ask them nicely. Since I did not want to be pissed off the entire time I tried to be more positive and enjoy the company of our friends, which is very much possible here with the help of never-ending alcohol and cheap local cigars. Cheers and good luck!
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Date of stay: May 2021
Value
Rooms
Service
Room Tip: Get a room closer to the beach if you can. The middle and pool parts of the resort have bad club...
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Response from Gelson Zorrilla, Guest Services / Front Office at Grand Palladium Bavaro Suites Resort & Spa
Responded 1 week ago
Dear Sukshin623, Infinite thanks for giving us the privilege of being your host and choosing us as the Caribbean setting for your vacations. We truly regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Regarding seaweed, we are all saddened by the occurrence of this natural phenomenon, rest assured that the hotel is and will continue to make great efforts to clean the beach through its external provider, we appreciate your understanding. Regarding some subtle limitations and the temporary closure of some non-essential facilities, with great regret we inform you that this situation derives from the sanitary provisions and executive decrees issued by local authorities aiming to contain Covid-19 In this way, fostering a safe vacation environment for our visitors, we hope to recover the normalcy as soon as possible and entertain our guests as usual, of course, we heartily apologize for any potential discomfort emanating from such measures. Of course, as a guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Bavaro Suites Resort & Spa. Warmest regards! Gelson Zorrilla Hospitality Manager
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Amy G wrote a review May 2021
Mayetta, Kansas38 contributions6 helpful votes
The Bavaro Suites section of Grand Palladium is not currently open. I was booked into that section by a Cheap Caribbean agent. When we arrived on Monday, our rooms were in the Palace section. Regardless of where rooms are located, this resort is below par. Beds are terrible. Food is terrible and often hard to come by. We like to sleep in late which makes getting breakfast impossible. No food service by the pool. Entertainment is very weak. No drink menus anywhere. Showers are very hard to get in and out of (big step) due to jetted tub. It also floods our bathroom every time we shower due to poor design.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Response from Gelson Zorrilla, Atención al cliente/recepción at Grand Palladium Bavaro Suites Resort & Spa
Responded 2 weeks ago
Dear Y9801AOamyg, Thank you for sharing your experience at Grand Palladium Bávaro Suites Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations this time as we usually do it with most of our visitors, please receive our heartfelt apologies. Due to the prevailing market conditions and the sanitary protocols issued by the local authorities, certainly some of our facilities are temporarily closed, this situation will change very soon according to our predictions. It is important to note that GP Palace is not an inferior hotel to GP Bavaro and whenever we make a hotel change, we make sure that the guest receives even greater value. Regarding the unfortunate events described above, we are extremely saddened that your stay has not been smooth and in accordance with our service guidelines, of course, your words feed our desire to detect potentially improvement areas, therefore we will address your feedback to the hotel management to be taken into account when implementing immediate and short-medium term improvements. We dream of the opportunity to receive your pleasant presence again in the future, it is of high interest for us to regain your trust and demonstrate that we are a team capable of generating a pleasant environment where you and yours can have a beautiful holidays. Warmest regards from PC! Gelson Zorrilla Hospitality Manager
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Svetlana B wrote a review May 2021
1 contribution
My family was very pleased with warm and welcome service provided by Brigida from guest service.She was always available,polite answer all our questions, book restaurant and very much helpful to get quick COVID test.
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Date of stay: May 2021
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Response from Gelson Zorrilla, Guest Services / Front Office at Grand Palladium Bavaro Suites Resort & Spa
Responded 2 weeks ago
Dear S9007DBsvetlanab, Thank you very much for sharing a great review of our Grand Palladium Bavaro Suites Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. Brigida is that kind of gem that every employer would like to boast about, we appreciate your words about her. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager
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Gram Norton wrote a review Apr 2021
1 contribution3 helpful votes
Me and my friends went to this place expecting it to be very nice with lots of great people. Upon arrival, the service at the front desk was horrible and it took our group around 30 minutes to an hour just to check in. When we got to our room, the beds were not made along with pillows on the floor and you could tell the room was not ready for us. We then went to the front desk and it took them 2 hours just to get around to us. There seemed to be a maid in every villa but our maid obviously had other stuff to do since my room was not touched until 4 or 5 p.m every day. I had to go to the front desk to grab water bottles many times since there was none in our room when the maids were suppose to. The food overall was not good at all. I went to all of the dinner places like the italian, steakhouse, hibachi and indian and I was not impressed at all. I had to ask many times at each place for my drinks along with others in my group. My table would receive their food first and we finished our food before our other table would even receive their appetizers. The buffet food was alright but everything tasted not good just okay. A lot of stuff there was closed and it was not shown prior to our departure. The swim up bars were all closed and the service at the pools were not very good. Even though we paid prior to going to this all inclusive resort, the waiters would eventually stop serving us if we did not tip enough. Overall I would not go here again and I hope you do not make the same mistake our group did.
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Rooms were not same as in pictures
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3 Helpful votes
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Response from María Rizzi, Otros at Grand Palladium Bavaro Suites Resort & Spa
Responded Apr 6, 2021
Dear Gramnorton8, Thank you for sharing your travel experience at Grand Palladium Bavaro with the Trip Advisor Community. We regret to find out that your stay with us was not satisactory to you due to the issues mentioned in yourr post. For sure we will reprot your words to the involved areas managers in order to apply the proper improvement measures to avoid the same situations from happening again. We hope that you will offer us a second chance to serve you again in our property. Best Regards, Customer Care Palladium
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Mayra R wrote a review Jan 2021
1 contribution1 helpful vote
Everyone is very nice and helpful! Everything is very clean as well. This is the place to stay! The food is SO good. They will treat you like royalty. Everything you want in a vacation, you will get it here.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Gelson Zorrilla, Guest Services / Front Office at Grand Palladium Bavaro Suites Resort & Spa
Responded Jan 16, 2021
Dear H9577BOmayrar, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
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PRICE RANGE
$175 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium bavaro hotel, grand palladium bavaro punta cana, grand bavaro punta cana, grand palladium bavaro resort spa, punta cana palladium, punta cana grand palladium, palladium punta cana, palladium bavaro, fiesta bavaro
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
672
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Frequently Asked Questions about Grand Palladium Bavaro Suites Resort & Spa
Which popular attractions are close to Grand Palladium Bavaro Suites Resort & Spa?
Nearby attractions include Bavaro Beach (0.3 miles), La Perla Dominicana (0.6 miles), and Drink Point (0.5 miles).
What are some of the property amenities at Grand Palladium Bavaro Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Bavaro Suites Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Bavaro Suites Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Bavaro Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Bavaro Suites Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Herman 311 Bar & Restaurant, and Onno's Bavaro.
Are there opportunities to exercise at Grand Palladium Bavaro Suites Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Palladium Bavaro Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Bavaro Suites Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Bavaro Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Grand Palladium Bavaro Suites Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.