Literally only made a trip advisor account to write a review on this hotel as many of the reviews before we travelled had been negative and made us question our decision to book this resort. The place is absolutely unbelievable!! Room was excellent, had trouble couple times with our toilet flush and they were up right away to fix it. Minibar filled anytime we requested and room cleaned every single day. So many bars and restaurants to eat and drink away all day, the restaurants were very easy to book at reception and we had a reservation almost every night of our 14 day stay until hurricane Fiona hit and we missed out the last 2 nights. The American steakhouse and Japanese were a must! Karts constantly going around the resort to transport you to bars, other lobbies, restaurants etc was never a problem or much of a waiting time. The staff very friendly throughout most of the place and the entertainment staff around the Bavaro pool were unreal special mention to Popeye, Pikachu and Julia who always got us up to play games and were very very friendly with our daughter, we loved the 3 of them, they are a credit to the resort! Also special mention to the boys at the Bavaro lobby bar, couldn’t do enough for you and always served the best cocktails. Booking a boat trip to Soana island was the most amazing thing we have ever done. Couldn’t believe how unreal the experience was. We booked our through Manuel who is always around Bavaro pool and is a proper legend. Didn’t torture us to book trips we just had a laugh with him the whole time and got to know him first before we done anything This place is paradise well worth all the travelling from Ireland and not even a hurricane could ruin our experience. We’ll be back no doubt and with the rest of our family who we’re jealous of every single picture and video we sent them. Mark, Lauren and Ava who stayed 1st September for 2 weeks.…
We had a shorter stay in this fantastic hotel, next time we will plan more time here. It was a very nice experience, all the staff was very friendly and really transfered the dominican way of life. The rooms were clean and had enough space for our family.
We stayed the 5th to the 12th September, hopefully this helps some people. Room- We stayed in the Bavaro section with our block being directly by the main beach path and overlooking the ocean. The room was big, clean and the mini bar was restocked daily. We had no issues with the a/c and it dropped to at least 17 degrees when needed. The bathroom was ok, perhaps needing a little tlc in places but again clean. Beach- The beach was lovely by our room, we were basically where the swing is/Arrecife restaurant is. There was a little seaweed on the sand but the water was clear the two mornings we headed there and warm even at 6am for a paddle. The beach wasn't soo great towards the Punta Cana/Palace section due to corrison but we knew that already. Food- we enjoyed breakfast in the Punta Cana/Palace buffet more than ours. Some times things were cold if eating around 8/9am but the omlettes, eggs, pancakes etc were cooked fresh plus there were fresh smoothies or shakes if you ask. The lunch options are good, I don't get why people moan there. You have food trucks near the pools doing burgers etc, a beach bbq by Punta Cana beach that did bbq meats, burgers, paella and other items, the buffet in Arrecife, Punta Cana and Palace pool areas (Punta Cana one had the most options), the sports bar and the small snack bar also in Punta Cana (La Uva) and even the coffee shop did sandwiches some days. As for dinners we tried both the steak houses- El Dorado was soso whilst La Paisana was delicious and our favorite meal, the Indian, Bamboo, The Mexican and the Italian. The only one we didn't like was the Mexican but we just got a snack from the sports bar and ice cream in the buffet later on (pineapple and pistachio flavours were good). Entertainment/sports- we enjoyed playing archery at 10am as it's not too hot then, the mini golf was also good, the tennis courts are good and there is also basketball, ping pong, badminton and paddle board there. We didn't do any pool activities other than the foam party which was alright but on the side of the pool so very slippery rather than being in the water. Spa- Soo worth it and haggle for 241 as we got two days for €35 dollars each. The mud ritual part is lovely and fab for sunburn or bites. It has a sauna, steam room, ice room, hydro pool, mud thing, a pool with jets and jacuzzi plus the healthy bar. Shows/nighttime- We enjoyed the white party but once the fire twirlers/dancers had finished it turned into a jerk/gyrating contest for the girls and soo many guys were filming which seemed a bit pervy. The international show was good in the main theater and sometimes musicians popped up around the resort in the daytime. We didn't see the disney show or circus but heard they were good for kids as was the club for them by Punta cana pool. I saw a little zipline and trampoline and wished adults could use it too! Tips-1. If you are adult only deffo find the secret pool, head to the spa and it's to the side of it. It's lovely and quiet in the mornings and has big beds to lie on. 2. Go in the chocolate experience shop and try everything for free, the 85% and 70% coco was scrummy!! 3. The Sports bar burgers are nice if you are stuck without a dinner reservation (we had the Mexican burger one lunch time and the chocolate brownies are better there too). 3. The beach seemed cleaner/less seaweed up by the Arrecife restaurant area/the hotel to the left of Bavaro. I think it's because the hotel next door cleans their section of seaweed daily so we tended to swim there. 4. You can email beforehand to book al a cartes, we did and all six reservations were honoured at 7pm for us.…
The way Diego, Corina, & Jose Cruz handled the hurricane was outstanding. Each of them went over & beyond to make sure that my wife & I had a good vacation despite the hurricane. Diego upgraded our room with no charge, Corina made sure that we were comfortable each day, & Jose Cruz made sure we ALWAYS got to & from our rooms and anything else we needed.
This was a trip for a 50th birthday it was amazing until the hurricane hit and I felt that the staff struggled with the Pressure, I also didn’t like the reps trying to sell timeshares as soon as we got there , when we said we were not interested they got very abrupt and sarcastic, we had 11 nights but I think 7 was enough for me ,, there are 3 lobby’s and at one end the rooms were so dated and in need of some TLC as you go further up the resort the rooms seemed to get better and modern I have to mention the staff as they all work so hard and are very friendly
So my very honest review of the resort: We are from the UK, booked with Tui, however flew in with British airways. We stayed in room 1598 on the Bavaro side of the resort which was next to the beach. Check In: We arranged for a private airport transfer through TUI and so there was no queues when we arrived. It was very quick and were given drinks on arrival. We were collared by the travel club guys who were very insistent and blatantly lied about working with TUI (they don't). We didn't meet them the next day but he caught us again a few days later, tried to make us meet him again which we didn't. I hated the emotional blackmail and was the only thing that annoyed me off about the check in. The Room: Our room was nice, the bathroom needed updating to be completely honest but it was absolutely fine for the amount of time we were spending in it. The air conditioning was absolutely spot on for us. Yes it didn't go to like 18°c but was just right for us. We had it coupled up with the fan and was fine. We are used to a hot fan in the UK so any air-conditioning was fine The phone in the room didn't work and so trying to call up to ask about our fridge being empty on arrival and not being topped up meant a rather lengthy walk to reception a couple of times..my husband ended up talking to one of booking people to say I needed water to take my heart medication and was sorted very quickly and topped up regularly after this. Ramone was lovely and gave us plenty of water and sprite (we aren't really drinkers!). We had no issues with security, nothing stolen which was something I was stressing about prior to arrival. The food: The buffet food was okay. My husband had no complaints at all aside from the last day (after the hurricane) where he had some dodgy fish and ended up spending the day on the toilet! I put it down to their electric black outs during the storm. Not an excuse but he ate a little after saying it was cold and then smelt it was off. (He obviously didn't listen to me🙄). We managed to easily book the a la carte through the app and because we were still on UK time we were awake at 5am and could book most of them. We ate in Portifino, El Dorado, Sumpouri, La Talita (I think that's the name). We did a beach side meal which was delicious on our anniversary. We had booked Bamboo but sadly was closed after the hurricane. We also booked the Chic Cabaret which was phenomenal. Was a seven course meal with wine, music, dancing and just fab. You just didn't know where to look. The food was "nice" just very rich and a bit out there for me. Entertainment: I can't really comment on this as we barely went to any of the shows. And didn't really get involved at the pool side either but they seemed to get people involved without being too pushy. Staff: Most staff were lovely, friendly and always said good morning or hello. Most knew English. Some had no knowledge of English. And a few had exceptional English. But if you can say hello, goodbye, thank you, good morning etc in Spanish I honestly think it goes a long way and they seem to love us at least attempting it. Pools and Beach: If you are an adult only group then absolutely try and get over to the secret pool at TRS it's for people who would like quiet time and is very chilled. They also have super comfy sunbeds. I have no complaints about the Bavaro pool though other than it being a bit loud for me. The beach was where we spent most of our time, despite the seaweed. The cool breeze was most welcome and yes there were sellers but if you just shook your head and said nothing then they were no bother. You just have to be firm. Whilst we were out there we experienced hurricane Fiona. They popped a note under our door informing us to due to safety reasons we had to move rooms (we were next to the beach). The resort was like a well oiled machine, they gave us all food packages to eat in our rooms as they had to close the restaurants as it was too unsafe for staff and clients to be out and we just watched hurricane Fiona rip through the resort all night. The clean-up was underway almost immediately at sun rise. And by mid morning we were wandering around the resort in astonishment at how much damage wind can do. Overall: Would I go again..... absolutely we would but we both agreed we would be much firmer with the travel club staff as being something we aren't interested in. We maybe wouldn't do as many excursions and try to explore more of the resort and some of the other activities. I would recommend taking an insulated water bottle to keep water cold if you're out on excursions etc. We topped ours up with cold water from the mini bar. As a side note I think they way they handled the hurricane was excellent. …
Great visit very friendly and welcoming. popeye and julian are the best. come visit them!! they give the best service and always make it friendy. they will dance with you and make you feel comfortable. visit them atleast once in your stay ! go to thw white party and dance and have a good time with them you won’t regret it !!.
The hotel is amazing, the employees are great. popeye and julian, and rambo were great with helping us out. they have amazing events and great food and activities going on all day. would recommend. ..
Went on vacation with family. Very large resort which entailed a lot of walking ( not good for the elderly) although there were shuttles but waiting times were long. We were in the travel club which gives a few perks but the shuttles for the club were still slow. Food and service was good and the beaches great. I do not think the travel club is worth the extra money for what you receive.
When we got there we took like an hour to get check in they not Organize and the front desk people are just a bunch of lier they told me they didn’t have no water because the like froze. How did it freeze in a 90 degree place how know but that was a lie I know and then we didn’t have air Air conditioner for two days