Occidental Punta Cana
Avenida España S/n Arena Gorda, Bavaro, Punta Cana 23301 Dominican Republic
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About
#31 of 63 hotels in Bavaro
Location
4.4
Cleanliness
4.2
Service
3.7
Value
3.8
The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. Guests will also enjoy some of the best culinary selections, and leisure and sports activities in the Dominican Republic. Newly and full renovated 5 star Hotel, now part of Barceló Hotels. It's a wonderful choice for couples, families and Honeymooners.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid wifi
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
French, Spanish
Location
42Car recommended
Grade: 42 out of 100
66Restaurantswithin 5 miles
15Attractionswithin 5 miles
Avenida España S/n Arena Gorda, Bavaro, Punta Cana 23301 Dominican Republic
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Rental CarsSee rental cars from $50/day
8642Reviews1553Q+A100Room tips
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Good staff, food and amenities. Enjoyed the food, the beach and the pool. Everything was great and thanks to Mr. Santiago Gomez for such great attentions, the guys at the royal lobby were such humble, energetic, friendly and helpful. I loved it
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel not have calificación, they will be close !………….Gdańsk nv v hdd de jj jddhvb hddvugv big jug jcdhvb ,,,???&;&)6$$,$?!7) jchvrh bcfhutv bathtub is bufgyfbnh Ning now nvhbnvn. John n n nfhjvjj jfvhvn
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Don't take any Barcelo hotel as an option... the customer service is the worst, the food is awful and the hotel really needs maintenance. You'll be better at one of the Believe hotels or at the Palladium rather than wasting your money here...
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We visited under the First Club and we enjoy traveling, so my feedback is in comparison to other resorts. First the positive: The beach is beautiful, white sands and the water is warm and a gorgeous turquoise! The seaweed is cleaned daily so the sand looks great. No seashells, just soft sands! The beaches are also big with lots of chairs. The pools are also very nice. The rooms in First Club are large, comfortable and clean. The resort hosted a lovely reception for the First Club members with appetizers and sangria which was great! Now the negatives: Food- The restaurants are difficult to book. First Club initially only gave us 1 reservation out of 6 nights and kept asking us to come back the next day to see what opens. When you are on vacation, you want to relax and not constantly check on reservations! The main reception actually helped us with several reservations. The resort really needs to allow guests to make all the reservations when they arrive. The main buffet is really bad with food often being cold. We love Dominican food, but the food at this resort was lacking flavor and a big disappointment. Definitely go to the steak house and Asian restaurant. The Italian was not good. Service: Customer service was very disappointing. The First Club staff was pleasant, the main reception and the morning buffet First Club server, Jacqueline, was wonderful! All the other staff seemed to be annoyed that we were there and asking for service. I recommend management do some customer service training with staff. A smile and attention to customers goes a long way! Beach: The Royal level had around 6 shade covers, while First Club only had the palm trees. I recommend only using this resort if you can get Royal level. Comparing this resort to the sister resort in Aruba, the service and food in Aruba were far better.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Book only Royal rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Fantastic place to go on vacation or for just a weekend getaway. God bless you guys and continue the good work………………………………………………………..,..,………..,…………..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;,;,,,,,,,,,,,,,;;;;,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I like good the resort the pool and restauran mexicane , italiane ,asia bery good and de beach is very very good and the bedroon tv hot watel and the bed i like go to the occidental punta cana for the vacation
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marcos Castillo, Otros at Occidental Punta Cana
Responded yesterday
Dear Harol, First of all, we would like to thank you for the very positive comments that he has shared regarding his recent visit to our Occidental Punta Cana hotel, we are delighted to know that we were able to meet his expectations. We also greatly appreciate your feedback on the quality and variety of our restaurants, as our team of chefs strive to ensure a wide variety of both local and international dishes to please all palates across all services. In fact, it is very gratifying to read that we were able to conquer yours. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visited the area. We look forward to welcoming you again very soon. Kind regards, Marcos Castillo General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were looking for a place tropical for our honeymoon. We nailed it!! This place had gorgeous swimmable beaches and lots of water activities. In addition, the nightly entertainment on ground was great. Everything was so great that we decided to purchase there even though we own a timeshare in the Bahamas.
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Review collected in partnership with RCI
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marcos Castillo, Otros at Occidental Punta Cana
Responded yesterday
Dear James, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to know that we have managed to exceed your expectations in terms of hospitality and service provided and we will pass on your comments to the team members. Thank you once again for choosing us, we look forward to serving you again in the future and exceeding your expectations. Kind regards, Marcos Castillo General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Please read if you have been to an all inclusive resort before. I do not consider this resort an true all inclusive resort. We had requested a Royal Level through our agent, and were told there were none available, I consider this the agent's fault not the resort. We were able to obtain the Royal Level by requesting and paying extra while checking in, thank goodness. We spent the majority of our time at the beach bar, (for the Royal Level) and the Royal Level Pool. Please make sure you bring plenty of sunscreen and mosquito repellent. The Royal Level Cafe, was very nice, and the buffet for lunch at the Seafood Restaurant was very good. However, do not eat at the Seafood Place at night, unless you are prepared for a long dinner, some had decent food, others of us had less than memorable food. They do charge for room service, unless you go to the Royal Cafe and order, then they will bring it to your room, but then you are already out so you might as well eat there. Also, noticed, that if there were more than four people eating at one time, (there were 6 of us), someone will get food that is not as hot as expected. …
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Bring mosquito repellent and if you can afford to upgrade to the Royal Level.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcos Castillo, Otros at Occidental Punta Cana
Responded 3 days ago
Dear Customer We want to thank you for sharing this opinion about your recent visit to the Occidental Punta Cana. We are delighted that you enjoyed your stay and we agree that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Kind regards, Marcos Castillo General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great mattress! Very comfortable. AC worked without a hitch. Royal club cafe was delish! One morning, when I wasn’t feeling well, the wait staff helped my husband bring me breakfast. The housekeeping treated us like family. The concierge service was impeccable. Even getting distilled water for my husband’s medical machine.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring plenty of ones and fives for tips. A few dollars goes a very long way to ensure excellent...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcos Castillo, Otros at Occidental Punta Cana
Responded 3 days ago
Dear Customer, Thank you very much for your wonderful comment, we are delighted to know that we have managed to exceed your expectations in terms of hospitality and the service provided. We are very grateful for your compliments to our staff, whose kindness and friendliness is one of the greatest strengths of our hotel, and I promise to congratulate all of them on your behalf for contributing to your well-being during your stay at our hotel. Once again we thank you for choosing our Occidental Punta Cana hotel for your vacation and we hope to have the opportunity to serve you again in the future. Kind regards, Marcos Castillo General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In overall, its and old and sad place. No details when repairing something and no attention to derail. Employees look tire and sad, a reflection of bad management and poor ensentive. It needs a renew and fresh ideas
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: June 2023
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marcos Castillo, Otros at Occidental Punta Cana
Responded 4 days ago
Dear Oscar, Thank you for choosing Occidental Punta Cana for your destination. We are very sorry to hear that you did not enjoy your experience at our hotel to the fullest, as we strive to make each stay with us unforgettable. Discussions have been held between the respective team members and management to review their comments. We hope you will give us another opportunity in the future to address your concerns. Kind regards, Marcos Castillo General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$133 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand flamenco punta cana hotel punta cana, grand flamenco punta cana, occidental punta cana, flamenco punta cana, grand flamenco occidental punta cana, punta cana occidental grand flamenco, occidental flamenco punta cana
FORMERLY KNOWN AS
Occidental Grand Flamenco Punta Cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
860
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Claim Your ListingOCCIDENTAL PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Bavaro, Dominican Republic)
Frequently Asked Questions about Occidental Punta Cana
Which popular attractions are close to Occidental Punta Cana?
Nearby attractions include Reserva Ecológica Ojos Indígenas (1.4 miles), Juanillo Beach (3.9 miles), and Marina Cap Cana (2.0 miles).
What are some of the property amenities at Occidental Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Punta Cana?
Conveniently located restaurants include La Yola Restaurant, Playa Blanca Restaurant, and The Grill.
Are there opportunities to exercise at Occidental Punta Cana?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Occidental Punta Cana have airport transportation?
Yes, Occidental Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Occidental Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Punta Cana?
The staff speaks multiple languages, including Spanish and French.
Does Occidental Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.