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Avenida Espana S/N, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Punta Cana
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 48 hotels in Bavaro
Location
Cleanliness
Service
Value
Travelers' Choice
The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. Guests will also enjoy some of the best culinary selections, and leisure and sports activities in the Dominican Republic. Newly and full renovated 5 star Hotel, now part of Barceló Hotels. It's a wonderful choice for couples, families and Honeymooners.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid wifi
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
French, Spanish
Hotel links
Special Offer:EXTRA 10% OFF
6943Reviews1465Q+A100Room tips
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Popular mentions
Michelle H wrote a review Oct 19
1 contribution
Julian Vasquez and Ramon Bonilla were so helpful throughout my trip. I could call on them for anything and they were very helpful! Joseph who works in the spa was hands down amazing as well. I had a wonderful and relaxing vacation I will be visiting again very soon. Beautiful resort, beautiful location, beautiful views! Highly recommend
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Date of stay: October 2021Trip type: Traveled with friends
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Chi N wrote a review Jul 2021
9 contributions7 helpful votes
Hotel's Favorite
Let me start by saying thank you Occidental punta cana team for making our family vacations become memorable. Their staff, their management is the one who makes this company become successful. I was in the hospitality industry for many years and I had lots of experience in this business. It's not easy to please everyone. But oh my goodness. People here work so hard to make sure guests are happy and get what they need. For the price that I paid, I can't complain. Food and drinks are included. The pool are huge and clean. The lobby is so wide open and gorgeous. Please make sure you tip your servers. Due to Covid, some facilities are closed but I understand. We just enjoyed our relaxation and family company. Outstanding service.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: The shopping center aren't not my favorite. Make sure you know how to bargain. I bought a hat...
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3 Helpful votes
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Response from Ambar Guzman, Dueño at Occidental Punta Cana
Responded Jul 8, 2021
Dear client, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you once again for choosing us, we look forward to the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Marcos Castillo General Manager Occidental Punta Cana
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Laura-sorando wrote a review Oct 18
Montreal, Canada3 contributions
We had a great vacations at this hotel. Food was very good (buffet and restaurants, specially the steak one) Excellent staff, always helpful and very nice and kind. We have to thanks to Juan Tomas sena for his excellent service at the buffet. Gracias Juan Tomas, siempre sonriente y amable. Thanks to the singers that made the night very pleasent... we danced salsa, bachata y merengue, ... thanks!! I recommend this hotel .. a very nice week
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Date of stay: October 2021
Rooms
Cleanliness
Service
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Jesoto36 wrote a review Oct 13
10 contributions4 helpful votes
I am going right to it. Here is a list of everything our group of 5, in 2 separate rooms, experienced in a nutshell. 1. Broken toilet leaking water all over bathroom floor in one of the rooms. Investigation by maintenance wasn't thorough. Cleaning crew had mopped up room (bathroom and main areas) with toilet water for 2 days until we discovered the source of the leak. Also found a roach in the bathroom. Had to demand to be moved. 2. Leaks were found on day 2 in the new room. They did nothing about it. 3.. No fresh towels in any of the rooms after day 1 and not enough toilet tissue. We had to beg, borrow and harass their cleaning crew for them. My room was room only serviced 1 time over a 5 day period. 4. I paid $125 for an experience (they were supposed to bring a slice of cake with a sparkler and sing happy birthday to my friend). The people in the restaurant had no idea even though I had reserved our birthday celebration party.. I made a big stink and it was then that the attendant came out with cake and sang to the birthday girl. They collected my money and made a commitment they did not deliver on which was very disappointing. I paid $125 for just 4 balloons? Shame!. 5. We selected and paid for 2 ocean front rooms, but only got one with no explanation as to why we didn't get an ocean front for one group and no refund of any sort. We had so many problems, we didn't realize we weren't given the two rooms we paid for. 6. Resort tried charging us for 2 dirty towels and withheld our transfers. We had to demand the charges be removed especially after all the complaints when things weren't going well. I spoke to someone at Guest Services at the resort before checking out and was told to submit an email to them instead with all of my complaints and that somebody would follow up. I sent an email 2 days ago and have not heard back. I would think someone would at least respond to say that they're looking into it, but nothing. I'm forced to leave this review for everyone to see because I wouldn't want what happened to us to happen to anyone else. Very poor service. Attached are pictures of the crack in the toilet, crack in the wall behind the toilet, water that accumulated on the floor, leak in new room and a picture of the roach we found in the bathroom. Room numbers labeled in each picture.
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Date of stay: October 2021Trip type: Traveled with friends
3 Helpful votes
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Elaine G wrote a review Oct 13
1 contribution1 helpful vote
+1
Well firstly it wasn't all bad. But when your hotel has unreliable WiFi, sometimes running water in the bathroom and sometimes not, when you regularly have to call security at 2/3am because of large groups of people shouting, when it says 10/11 (depending on what review you read) restaurants that are mostly closed, the buffet serves partially cooked chicken and fish but mostly the same food every day ..... I could go on but that said on the days when they cleared the cups from the night before around the pools they were lovely. Most of the staff were really really nice (very limited English but nice) but some were extremely rude. Some days we even got all the towels we needed in the room which was good. The room was great, spacious mostly clean. Others complained about the lack of shows and entertainment but we don't really care about this so no issue with that. Would not ever go back to this hotel. Oh and we did put in an written complaint whilst there about other things but didn't hear back. We did find a bottle of local bubbles in the room but assume this was from he vacation club talk we went to because they said they would give us a gift so assume that was their gift.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Choose another hotel and avoid weekends if you do go
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1 Helpful vote
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PRICE RANGE
$130 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand flamenco punta cana hotel punta cana, grand flamenco punta cana, occidental punta cana, flamenco punta cana, grand flamenco occidental punta cana, punta cana occidental grand flamenco, occidental flamenco punta cana
FORMERLY KNOWN AS
Occidental Grand Flamenco Punta Cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
860
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Frequently Asked Questions about Occidental Punta Cana
Which popular attractions are close to Occidental Punta Cana?
Nearby attractions include Bavaro Beach (0.2 miles), La Perla Dominicana (0.6 miles), and Drink Point (0.6 miles).
What are some of the property amenities at Occidental Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Punta Cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Herman 311 Bar & Restaurant, and Onno's Bavaro.
Are there opportunities to exercise at Occidental Punta Cana?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Occidental Punta Cana have airport transportation?
Yes, Occidental Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Occidental Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Punta Cana?
The staff speaks multiple languages, including Spanish and French.
Does Occidental Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.