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Playa de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
18 people are viewing this hotel
Hotel direct offer!Up to -30%. Kids stay free*.
Expedia.com
$422
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Free cancellation until 06/02/22
Booking.com
$330
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Free cancellation until 05/29/22
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Destinia.com
$301
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Free cancellation until 06/03/22
Hotels.com$422
Travelocity$422
Trip.com$741
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (7619)
Pool & Beach (1881)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 01/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reserve At Paradisus Palma Real
Updated 01/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 59 in Bavaro
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.4
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is a premium experience for your vacations. Unique attention to detail with concierge services and personalised activities. VIP check-in/check-out, exclusive spaces, pools, oversized suites and luxury amenities. Enjoy activities for adults, families and groups with The Reserve perks that will make your stay in Punta Cana an experience you will never forget and embrace nature with our tropical flora and fauna so characteristic of this oasis in the Dominican Republic. Our KidsDom offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments. The Reserve at Paradisus Palma Real also provides a wide range of restaurants with an extensive choice of delicious cuisine. The Caribbean Sea awaits you with our dream-like swim-up and beachfront suites to guarantee a wonderful adventure for everyone to create unforgettable memories of Punta Cana.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Patio
Table tennis
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Offer:Up to -30%. Kids stay free*.
9510Reviews900Q+A100Room tips
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YoaRobe wrote a review May 21
Florida111 contributions53 helpful votes
First of all, sorry for the long review, but if you are really interested in knowing about the experience of not one, but several guests, read on. If you don’t want to read all of it, this is what you should know: IN SUMMARY: - Really bad rooms, in need of an urgent update - Less than average housekeeping - Too far from the beach - Nonexistent entertainment services/activities - Great service from our Concierge Alvaro - Acceptable food, I would recommend the Aqua restaurant We switched to this hotel coming from another one, for which we’ll also leave a review, thinking that our experience here would be different, if not better… we couldn’t be more wrong! CHECK-IN: The first day our troubles begin… we arrived a group of 4. The room of the other two was ready first, so our bellboy brought our bags to the first room and left us there… we had to wait 1 more hour and call the reception two times to know if our room was ready… they tell us it’s ready, but didn’t bother to send the bellboys to take our bags, to the third floor, without elevator! We let that one go. ROOM: Our room’s AC NEVER worked! It was never lower than 76 degrees, even if we set it to 60. We called several times, the maintenance guy came in, worked for a few minutes on it and it never changed. We understand that 76 degrees is fine, but coming from Florida, we need the AC way lower, or at least the choice to make it colder at times. This was never an option, to the point that our room smelled due to the high humidity. The last day of our stay, our key stopped working, we had to wait for 45 minutes for the maintenance guy to show up and change the lock’s battery. This would have been ok, sh…t happens, but as we enter we notice that the housekeeping was never done in our room, so no cleaning service was done that day. Common sense would tell you that they would have reported the issue of their master key not working and having Maintenance go before we returned to our room, but common sense is something that doesn’t seem to exist here. To “clean the mess up” the housekeeper brought us the largest pile of towels a human could carry, as if we could cover the mess in our room with towels and nothing else… LOCATION: This hotel is not located right at the beach, you’ll need to take a golf cart from the lobby to move to the beach, then another one to come back. One of the downsides is the waiting times, they are supposed to come by every five minutes, but they can take up to 20 minutes and the lines get really long, specially at the beach. The other negative thing of being so far away from the beach is that you’ll need to plan your day and spend lots of time at the beach or by the pool. The difference with a hotel right at the beach is that there is always the option to spend a while at the beach, another while by the pool. You won’t find that option here. ENTERTAINMENT: Zero, Null, Nothing, Void. We didn’t meet a single person from the entertainment team, so we assumed that there was not one. There are no shows in this hotel, and the activities are so scattered that you would need to spend the whole day chasing around what to do and even so, there’s a chance they would not do it. So we spent most of our days at the pool, chasing waiters to get us drinks ;-). POSITIVE: We MUST point out that our concierge, Alvaro, was the only reason we didn’t change hotels again. He was always attentive and helpful, he was able to solve most of the issues we had, at least the ones he could solve, and was friendly and always worried of our wellbeing. I would recommend him to spend his talents in a different place, far from this one. We should also mention that the food was acceptable, and that the restaurant service was very good, as long as you leave a great tip, they’ll move heaven and earth to please us. Which we didn’t mind because we understand how all-inclusive service works. THE CIRCLE: We were asked to participate in a talk about Melia’s exclusive club… we had our breakfast with the representative, a very friendly and happy Rafael, who was at least willing to make us feel welcomed. All the while we kept wondering, how can I spend thousands of dollars in a club that will offer me “high-end” hotels like this one? I’d rather pay more for a different hotel chain, but this will definitely be the last time we stay at ANY Melia hotel.
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Date of stay: May 2022Trip type: Traveled
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ZYT2785 wrote a review May 20
Baltimore, Maryland1 contribution
Great place to have a family vacation. Very friendly staff. We have very great time we love it my Concierge Harry Milor did a wonderful job he was friendly and attentive to all of us for sure I will be back.
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 2 days ago
Dear ZYT2785, Thank you very much for choosing us as your vacation destination for your trip to Punta Cana. We are glad to know that you enjoyed your family vacation at The Reserve and appreciated the attentive service received from our team, especially from Harry. He catered to your personal needs to your satisfaction. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Bridget M wrote a review May 20
Palm Springs, California1 contribution
Beach was amazing pool was fantasti Harry Milor was the best part of if we have a very good time and we will definitely coming back again staff are friendly great place for groups couples and families
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 2 days ago
Dear 457bridgetm, Thank you very much for choosing us as your host hotel for your visit to Punta Cana. We are glad to know that you enjoyed your friend's trip and embraced the attentive service received from our team, especially from Harry. It will be a pleasure for us to share your words with him. We are looking forward to welcoming you back with your family. Kind regards, Guest Service Center Management
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Diana b wrote a review May 19
New York2 contributions
This was my first Punta Cana experience . we are a group of 8 ( 4 couples ) it is beyond my expectation. the beach is beautiful. one thing is that they close the palma real on our 3rd day so we have to access the beach from a different location . they have food trucks and drinks on the beach .Our concierge Pedro Perez made sure we got our dinner reservation and he didnt fail us. he also made sure we tried a local Dominican food that was made just for us serve in one of the outdoor restaurant by the pool. The staff was nice especially the one working on the ground which gave us coconut drink fresh from the coconut tree. Gabriele who check us in is also excellent and saw him as we were checking out giving us advise when is the best time to visit DR, I would definitely come back
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Date of stay: May 2022
Value
Service
Sleep Quality
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 3 days ago
Dear DianabS7653YX, Thank you very much for choosing The Reserve at Paradisus Palma Real as the host hotel for your first trip to Punta Cana. Paradisus by Melia is a one-of-a-kind waterfront all-inclusive beachfront luxury resort brand. One that provides guests with an authentic immersion into the culture of each of its destinations, just as you were able to experience through an authentic Dominican culinary experience. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests, and we strive to go above and beyond expectations. It will be a pleasure for us to share your words with Pedro and Gabriele, who offered you personalized services which aim to foster moments of happiness that amaze and please. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Mohammad E wrote a review May 19
1 contribution
Good time with family here, got free drive to the beach from the entrance, also to the other hotel that they are associated with. Weather was great. Had Harry Milor as the guide, really a Johnny on the spot for our entire stay. He was always smiling and helping out
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 3 days ago
Dear Mohammed, Thank you very much for your visit and for taking the time to share your wonderful experience with us. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve, just as you were able to experience through the attentive service received from Harry and Johnny. We are glad to know that you had a relaxing time and enjoyed the different pool and beach areas. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Hayley E wrote a review May 19
1 contribution
It was a great vacation. Harry, our concierge, was very helpful and a great guide throughout the trip. The resort has plenty to do. The buffet had good food and we had access to the grand Cana buffet too.
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 3 days ago
Dear Hayleye627, Thank you very much for your visit and for taking the time to share your experience with us. We are glad to know that you enjoyed your stay at The Reserve and were able to embrace the attentiveness and friendliness that has always distinguished our team. It will be a pleasure for us to share your words with Harry. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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mmZ6693JS wrote a review May 16
2 contributions1 helpful vote
Overall this was a great experience. We liked that the resort where we stayed was not too busy and we always found beds at the pool and at the beach. The constant interruption at the beach from people who were trying to sell us products that we didn't need was a bit annoying, but it didn't happen every day. The food was nice at the Grand Cana hotel, where they have more options than at the Reserve. On the other hand we're glad that we chose the Reserve, not Grand Cana, because the poolside has way more vegetation and feels more quiet and private. We also appreciated the live music at the Gabi club, which by the way has excellent cocktails. The cleaning service of the room could be improved - there were two consecutive days when the room was not serviced. Also the mini bar was not refilled with water a couple of time, but we called room service and they handled it quickly. We didn't really like that we wasted about two hours of our vacation on a misleading sales pitch about a vacation club - Melia vacation club. Both us and the salesmen could have avoided wasting our time if we knew upfront what it was about. We had a hard time breaking large bills, as USD is not our currency. Other than that we really enjoyed everything. Our concierge, Harry Milor, did an excellent job with making the dinner restaurant reservations for each night and guiding us throughout our stay. We would definitely come again.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 6 days ago
Dear mmZ6693JS, Thank you very much for taking the time to share your experience with us and choosing us as your vacation destination. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve. Therefore, we are delighted to notice that you enjoyed your experience received through the attentive service received from Harry, who catered to your family needs to your satisfaction. Furthermore, we appreciate noticing that you enjoyed the free-flow experience at Paradisus Grand Cana and the culinary experience there lived. We should mention that as an additional service, our Circle by Meliá counts on Vacation concierges’ collaboration whose main task is assisting and informing all guests about our facilities and the benefits deriving from Circle by Meliá membership. We would like to apologize if our Vacation Concierges did not provide you with information clear enough from the outset and the presentation took longer than expected with the subsequent uneasiness this fact provoked. You can be certain that we have forwarded your observations to the Executives of the Club so that the performance of their duties does not affect but contributes to the stay of our guests, as this is definitely not the image we would like to project. Our main objective is to please the needs and satisfaction of all our guests. Nevertheless, be assured that your observations will be taken into consideration as your opinion is what get us to take the correct measures to avoid any kind of inconvenience. We are certain that regaining your trust is a task rather challenging; however, we believe The Reserve at Paradisus Palma Real is a resort up to the task. We hope to have a new chance to welcome you and create the best memories in Punta Cana. Kind regards, Guest Service Center
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Kristynieves wrote a review May 14
4 contributions
+1
First time in DR, did not disappoint. The beautiful grounds and beaches were amazing (only wish the beach was closer to walk to and not have to take a golf cart). The pools were long and windy with lush foliage. Rooms are large and spacious- 2 huge tubs one inside and 1 outside. The highlight however was the amazing crew at Kidsdom kids program. They went above and beyond and my kids said this was the best vacation ever. They already miss Katiuska (Kathy), Sara, Suheiley, Emmanuel, Kelvin and Martina. Until next time!
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 1 week ago
Dear Kristynieves, Thank you very much for choosing The Reserve experience for your first visit to the Dominican Republic. We are glad to know that you enjoyed your stay at Paradisus Palma Real, our facilities, and our comfortable rooms. Also, your children enjoyed the activities offered at our KIDSDOM and the attentive service there received. It will be a joy for us to share your words with Katiuska, Sara, Suheiley, Emmanuel, Kelvin, and Martina. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Expedition601513 wrote a review May 14
1 contribution
Concierge Harry Milor was a great addition to our trip. He was attentive and well informed. Because of his efforts we will likely visit again. The servers and staff really makes the wnvironment a simch.
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 1 week ago
Dear Expedition601513, Thank you very much for your visit and for taking the time to share your experience with us. We appreciate your compliments regarding our hardworking team, especially from Harry. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Veronica B wrote a review May 12
New York City, New York39 contributions24 helpful votes
Terrible service, terrible food and a completely disorganized resort. If you are looking for a vacation DO NOT COME HERE. You will leave exhausted and frustrated. We felt completely cheated. We voiced our concerns however management on the property and within Melia group are uninterested in customer service. We were happy to pay for a 5 star experience. We were charged 5-star prices and received 1 -star service. Don’t waste your time or money here.
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Date of stay: February 2022Trip type: Traveled
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Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 1 week ago
Dear Verobrite, First, we would like to thank you for choosing us as your vacation destination for your family trip to Punta Cana. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve. For this reason, to realize that certain areas have negatively affected your current impression has saddened us, and for which we would like to apologize. On the other hand, we find your comments about the lack of service and management rather confusing, as our staff worked hard day by day to offer you the expected service, surprising your husband for his birthday with a cake at Aqua and amenities in your room. Also, you get the chance to talk to our management, who forwarded your feedback to the corresponding departments, with the purpose to take corrective measures to prevent similar situations in the future. We're certain that there is no a second chance to create a first good impression, nonetheless, we would feel honored if you could provide us with a new opportunity to demonstrate to you that selecting us was the correct choice as our hotel aims to become part of your best memories. Kind regards, Guest Service Center Management
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PRICE RANGE
$357 - $490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
240
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Frequently Asked Questions about The Reserve At Paradisus Palma Real
Which popular attractions are close to The Reserve At Paradisus Palma Real?
Nearby attractions include Vivaldi Cigars (0.6 miles), HARRISON'S Fine Caribbean Jewelers (0.2 miles), and OCEAN ADVENTURES Caribbean Pirates (0.7 miles).
What are some of the property amenities at The Reserve At Paradisus Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Reserve At Paradisus Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve At Paradisus Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve At Paradisus Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reserve At Paradisus Palma Real?
Conveniently located restaurants include Living Room Vip, Pranama, and La Bruja Chupadora.
Are there opportunities to exercise at The Reserve At Paradisus Palma Real?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Reserve At Paradisus Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reserve At Paradisus Palma Real offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reserve At Paradisus Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does The Reserve At Paradisus Palma Real have any great views?
Yes, guests often enjoy the ocean view available here.