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Paradisus Punta Cana Resort

Playa de Bavaro, Bavaro, Punta Cana 230001 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (12655)
Panoramas (4)
Videos (7)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Punta Cana Resort
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#21 of 50 hotels in Bavaro
GreenLeaders Gold level
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hot tub
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Casino and Gambling
Game room
Golf course
Tennis court
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage chair
Neck massage
Steam room
Waxing services
Baggage storage
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Seating area
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Offer:Book now on our website
16677Reviews1084Q+A100Room tips
Traveler rating
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Popular mentions
Bernard Bunner wrote a review Sep 2021
2 contributions1 helpful vote
My family and I spent two weeks at Paradisus Punta in late August 2021 as Melia Circle members. We enjoyed our vacation except for the heat, which is difficult for us to bear and is the only reason I do not rate this experience a 5. We had been to the Caribbeans many times, but only one other time during the summer. We split our time between the pools of Paradisus and the adjacent Palma Real resort, and the beach, which was at the point free of algae. The food at Paradius was the best resort food that we ever ate, really impressive. The rooms were comfortable and very clean. We loved the musical and dance events in the evenings. The best part of the experience was the kindness and friendliness of Dominican people. We will go back just for that, but in the winter!
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Date of stay: August 2021
Sleep Quality
Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded Sep 11, 2021
Dear Q7027OHbernardb, It was a pleasure to receive you in our facilities and to know that you had a wonderful vacation. We are thrilled to read that you had a great time and enjoyed our dedication to every detail used in our services and accommodations in general. Offering memorable stays to our guests is the goal we strive to achieve every day, with a passionate and committed service to satisfy the needs of our guests. Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards Guest Service Center Management.
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Chelsea wrote a review Mar 2020
New York City, New York6 contributions3 helpful votes
Hotel's Favorite
Definitely helped that I came in knowing a decent bit of spanish but everyone was so quick to help out and the service was great! In particular, the tennis was great. The courts were always kept in great condition- thanks to our coach at the courts and also Domingo! Shoutout to Domingo- he helped us almost everyday at the tennis courts that we were staying at the resort. Will stay here again!
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Date of stay: March 2020Trip type: Traveled with family
Response from gscdr, Manager at Paradisus Punta Cana Resort
Responded Mar 29, 2020
Dear Tennis2479, Thank you for your lovely review. We love to know you had a great time, and that you enjoyed your stay with us. Please be sure we will recognize Domingo for delivering a great service to you. It was a pleasure to host you and we look forward to welcoming you back anytime. Very sincerely, Guest Service Center Management
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GlobalPal wrote a review Jul 2021
Los Angeles, California53 contributions20 helpful votes
This was our first time in the Dominican Republic. It was me, my wife and my 18 months old baby. Let me break down the Pros and Cons: Pros - Room was large and had enough space for my baby to sleep and run around - Dinner at the restaurants was always amazing - Cabanas at the pool and the beach are always plenty and clean Cons: - From the time I booked the room until the time I checked out, there was always communication problems with the staff. My requests are constantly being ignored - I have never had worse cocktails at any other resort. Every drink we ordered was literarily disgusting. The only decent drink is beer and they only had one local brand available - The cleaning team seems to be a skeleton crew. Based on what I noticed, one lady for each building, the buildings are large, and there is only 6 buildings. Even when I specifically ask to have someone come over for turn-down service, no one would come for hours. The record I had was 4 hours later until I had to call again. And more than once they leave trash behind including diapers - Our Butler (Patry) CONSTANTLY harassed us about attending a 2 hour sales pitch to become a member. At one point she brought over a colleague to try to convince us simply because I told her let me think about it. - Speaking of butlers, not only was Patry's # 1 priority is to get us to sit through a presentation but she completely lacked customer service. One the first day I let her know that our anniversary was the second day of the trip. She asked us what we like to eat so she can arrange for the right dinner place. My wife told her she prefers a Fish place. She said she will make arrangements. On our anniversary day she sent us the reservation list (after I asked her 5 times) and she put us in a random restaurant that we didn't choose claiming that the seafood place is closed down this season. A few days later we had dinner scheduled at a seafood place which was open ALL WEEK long. Just a simple request that could have made my wife very happy. There were many other requests that Patry failed at fulfilling. The day before we left I asked for dish soap so we can prepare some plane food for our baby, she said she will take care of it, never heard from her that day. I ended up randomly seeing her as I was getting on the shuttle to the airport where she let us know she couldn't find dish soap. Ridiculous! I typically have a handful of criteria that make my experience during travel, customer service is a major one & a clean room is another. This hotel failed to meet my expectations and I won't be returning.
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Date of stay: July 2021
Room Tip: Building 6 is closest to the kid's water park
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2 Helpful votes
Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded Jul 21, 2021
Dear GlobalPal, First of all, we are flattered by the preference shown towards our property, to enjoy a few days away from the routine. Surpassing our guest´s expectations is the goal set to achieve and the one that shapes the services and facilities at your disposal. We have thought carefully about their selection and the feeling we wanted our guests to experience. In this regard, to realize that your current impression differs from our brand promise has saddened us deeply and, for which, we would like to offer you our sincere apologies. The attention and service provided by our staff are constantly monitored, as we dedicate an important part of our resources to maintain the quality of service in accordance with our standards through the continuous development of their skills. We regret if there was any misunderstanding with the assistance of our team, which has projected a deferred image of the quality of service that has always distinguished our team. We will deeply analyze your comments aiming to implement corrective measures, if necessary. As a hospitality industry, our guests' opinions are highly valued, as they play a crucial role in optimizing our services. We highly value all constructive ideas and suggestions from our guests. We assure you that we will proceed to address each and every one of your concerns with the relevant departments with the aim of implementing corrective actions as necessary. We would like to thank you for letting us know about the positive aspects of your stay as well. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements. Please do not hesitate to contact us for personal assistance on your next trip to Punta Cana. Kind regards, Guest Service Center Management
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Frank landry wrote a review Nov 2020
1 contribution1 helpful vote
Wife and I had booked 2 wks from Feb 10Th 2020...Paradisius reputation had attracted us,,,but what a disappointment...Most of the property closed and to share with other comments we've read, the quality of room was awful although the staff was nice and full of excuses !!! definitely this place is worn down and most likely up for sale to a future operator... Anyhow, 4 days before return home both of us suffered from severe FOOD POISONING and we insisted for an early departure 3 days earlier with the promise from the Customer Service Mngr ( Mr O, De la Cruz ) that Paradisius would re-reimburse our 3 days lost from the Royal Service upgrade we had booked on arrival and after signing a Release Form,,,which we did at least twice via repeated emails ..»BS»! even after 7 or more contacts and efforts to reach the said Manager and Assistant, we are still waiting our money ( ± 300$ US) and never received any feedback despite their promise !!! Definitely, this place not up to par with Melia's Reputation and left us with very bad memories...Sad !!!
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Date of stay: February 2020
Room Tip: Closer to the beach the better
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1 Helpful vote
Response from Alexa Carolina Fuchs, Propietario at Paradisus Punta Cana Resort
Responded Nov 25, 2020
Dear Fromontreal, First and foremost, allow us to extend you our most sincere apologies for the time taken to resolve your case. Our hotel has always considered our guests' impressions as the most important factor, which determines if the experience we created through our services and facilities, was well accepted. It is for this reason that we feel desolate regarding the length taken to resolve this matter. In the meantime, we have shared your case with the department in charge, who will take the necessary steps to solve the above-mentioned situation as quickly as possible. In this line, we would like to reassure you that this occurrence does not represent the service level and that this is an isolated case. We will be following up closely on your case and will contact you as soon as it is concluded. We genuinely hope to have the opportunity and honor of welcoming you again to our hotel or to any of the more than 350 hotels that Melia Hotels & Resorts has around the world. Kind regards, Guest Service Center Management
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sunglow wrote a review May 2020
Montreal, Canada22 contributions7 helpful votes
At first glance the hotel looks amazing, it has a large lobby with pink flamingos in the lobby pond. BUT 1- we upgrade at reception for a ocean front room+ section on beach with waiters+ special bar (upgraded alcohol and pool) The person at the reception told me that most of those services were not available due to construction, I said I just want ocean fron and section at the beach ( with beds and cushions on the chairs) he said yes I will have that 2- our room has an amazing view right in front of the ocean WOW 3- the room was so dirty and old and full of rust, it took 4 days to clean the patio door, we could not see outside if the door was closed, the rack in the bathroom was hanging out of the wall 4- we went there not being told that most of the restaurants were closed AND there was construction ( AIR TRANSAT) 5- a lot of the items on the menus were not available ( BBQ restaurant) 6- at the italian restaurant my husband ordered a chicken cordon bleu and he received a chicken breast with cold ham and cheese inside with a cup of white rice, THAT IS IT THAT IS ALL, i mean really??? 7-there was one buffet open for lunch and supper and it was out of pizza, out of parmesan, no refill of water, priorities given to local people even if they were seated after us. 8-dirty utensils, glasses, coffee cups, plates 9-it ended up that anybody had access to the section of the beach that I paid for so why did they charged me? 10- I fought with transat ounce back home and we received a total of $400 credit. for a PARADISUS it was awfull.
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Date of stay: June 2019
Sleep Quality
3 Helpful votes
Response from CMMelia, Gerente at Paradisus Punta Cana Resort
Responded May 21, 2020
Dear sunglow, We would like to extend our sincere apologies for the inconveniences you encountered while staying at our resort. We are really sorry if you did not enjoy fully your vacation time with us. We apologize if your room was not up to the standards you expected. We strive to offer you a memorable experience and to provide you with confortable accomodations during your stay. We are astonished to hear your comments regarding the condition of our rooms and would like to assure you that your remarks will be discussed with our housekeeping and maintenance departments. It is true that some or our restaurantes where not open due low occupancy. In order to provide options to our guests, we were offering the menu of our different restaurants each night in our restaurant located near the lobby. We extend our apologies for the inconveniences and for the items that were not available, or were not up to your standars. Our Food and Beverage team has been informed. We reiterate our apologies and really hope you give us another opportunity to welcome you and offer you the outstanding experience you deserve at Paradisus Punta Cana. Guest Service Center Management
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$217 - $454 (Based on Average Rates for a Standard Room)
paradisus punta cana hotel punta cana, paradisus punta cana resort
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
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Frequently Asked Questions about Paradisus Punta Cana Resort
Which popular attractions are close to Paradisus Punta Cana Resort?
Nearby attractions include Bavaro Beach (0.3 miles), La Perla Dominicana (0.6 miles), and Drink Point (0.7 miles).
What are some of the property amenities at Paradisus Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Punta Cana Resort?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Punta Cana Resort?
Conveniently located restaurants include Herman 311 Bar & Restaurant, Gabi Beach, and Aqua.
Are there opportunities to exercise at Paradisus Punta Cana Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Punta Cana Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does Paradisus Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Paradisus Punta Cana Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.