...To begin, we have been in DR for 11 days to celebrate our anniversary and thought it would be a great way to end the experience by visiting this location. The location is beautiful besides a need for an upgrade in the near future...

Our stay at Melia was a excellent, we enjoyed the beach, the room was at a perfect location to the beach and for breakfast...

Beautiful location and very helpful staff...

...Excellent location, beach and "swimming pool" in the ocean where we swam at least one hour every day...

...We would certainly recommend this location but even more so Alejandro!...

...Once we got our room I wasn’t satisfied of cleanliness and the location wasn’t what we expected. The same night we spoke to the front desk and they said they can change us to another location or fix the room...

...Everting was perfect, location, resort, food, stuff which were always smiling and helpful...

...A well managed resort in a beautiful location, going thoughtfully far beyond to benchmark excellence and class every step of the way...

...Location was perfect, just a 2 minute walk to get to the Level building, pool and beach area...

...We did have a windy week but we still swam in the ocean likely due to the Melias location in the southern end of the beach where the waves are smaller...

Beautiful location and infrastructure , beautiful colors of the ocean, however customer experience in terms of service and food was absolutely horrible... They were very rude and unprepared in every location, from reception to restaurants, and expected tips for their poor service...

...The Location really cannot be faulted, from the garden areas, pool and beach...

...It is a very large resort but we were in building 12 which was a great location...

...Good location, 20 mins drive ($30 in a taxi) from the airport...

Arrived after a long 9 hour flight on the 5th January, a vacation of 16 nights, principally to celebrate my wife's major birthday & to escape the UK winter for at least a while, Check in was slick, first night we used the buffet restaurant & the choices very good, even the house wine was better than expected,next day we proceeded to book excursions & meet with the customer service ladies, our first encounter was with Zully, who we found during our entire holiday to be exceptional , ably supported by Paola, there seemed to be nothing that this team could not sort out, from minor issues to making making restaurant bookings.Our room in block 2 was fine, a very comfortable queen sized bed, but with hard pillows ( should have requested a change but did not), its location to beach, pool & the breakfast/lunch buffet restaurant was perfect, the beach was massive, sand a beautiful golden soft sand, only problem was that at this time of year sea weed is a constant issue, but the beach team work diligently to minimize the mess.Re the restaurants, our favorite was Muoi, the ribs & chicken wings were great, sadly we found the fare in the Mediterranean did not warrant a second visit, The Japanese restaurant was our choice ( at extra cost) for the birthday dinner, what a debacle, they lost our reservation, placed us after discussion with a group of 8 Spanish speakers, 4 of whom were children, the worst of all was the crass performance, of screaming staff & guests whilst the food was being prepared, overall a place not to return to, the Alma & Hacienda at the Caribe were good, the beach Italian at the Caribe, was poor, served main course whilst still eating our starters & would not take it away.Pool beds in general were OK, a great many had mattresses which needed either replacement our refurbishment as they were pretty poor, the pool was great, large, with many features & a great depth for actually swimming, the pool bar was a source of much noise & strange tasting drinks, which we gave up on after a few days...

...Jose Acosta, our concierge, was extremely friendly and even went out of his way to get us a great poolside lounge location one day...

...Paid another $650 to upgrade and ended up in a great location close to everything...

...The location is beautiful and the pool area is very well maintained and pretty with a choice of activities if you want to join in...

...They went above and beyond compared to any of the other staff at the location...

...This room was having issues with the hot water and the water pressure, but it was a beautiful location...

...Other thing, hotel advertise spa experience but guests carry personal speakers and out loud music by the pool... If I wanted to hear 3 plus hours of bachata by the pool I would stayed at a cheaper hotel...

...This is a very quiet resort, I'm glad a couple had a speaker and use phone to play music...

...I understand that this is a wellness resort but they could play something even if it's light jazz... To wrap this up my last bit of advice would be don't book here expecting a wild spring break party vibe (it's a wellness/relaxation resort so don't overlook that) and do yourself a favor and learn basic spanish words like bathroom, help, thank you, etc...

...The room was large and nicely appointed. Bed was very comfortable , bathrooms were lovely and spacious... Juan and Eddie were always available, consistently checking on us to ensure we had everything we needed, decorated our room for our anniversary and made sure we had dinner reservations every night !...

...However, there was only a couple nights where they had a DJ playing. And he only played for an hour or two other than that you had to go up to the main lobby to enjoy some nightlife...

...The music could be livelier in the lounge in the evenings, the family side had better music...

...We really recommend upgrading to “The Level” if you want a more relax and calm atmosphere...

...He even found out it was my birthday trip and arranged very last min to have staff bring me a cake and sing happy birthday accompanied by a woman playing a musical instrument...

...In the evening most guests will make their way up to the lobby bar where there are various entertainment, som better than others. The Silent Disco was the best, such good fun!... It is beautiful, spacious with a lovely calm feeling, we left feeling very relaxed...

...They need their music to feel alive which makes them smile more and makes the guests smile more which creates a more positive vibe in the resort... I asked Erick(bartender) if I could bring a speaker and he said yes...

...Sometimes you could hear music from multiple sources at the LEVEL pool (boats, restaurant, pool activity & ambien), but not for too long at a time. The Ambient House music upstairs at the Quimera bar was a great way to end the evening...

...Always something going on and we especially loved the silent music nights where everyone had the opportunity to get headphones and listen to three different genres...

...From the warm welcoming to departure we felt like Rock Stars from the staff of Melia and our superstar, thoughtful, grateful concierge Bernardo Dona known as "Young Mula"...

...It has changed some since our last visit... While we found the atmosphere too quiet and boring and the other guests much older than at previous visits, we had a great time...

...There was music of various styles each night on the plaza which was all of the nightlife we needed/wanted...

...We found the menu at dinner to be somewhat limited, but for ambience and service we usually ate here... The Caliphea was another place we went for dinner, it had a great atmosphere and a good selection of seafood, only the deserts weren't great...

...Entertainment is at another hotel but level roof bar had nice selection of musicians each evening...

...The entertainment team however were by far the best team... The evening entertainment is even better with Latino and Dominican night being our favourite the team get you up and dancing...

...They are super relaxed, chatting between each other in groups, walking around relaxed while singing... We really enjoyed spending our nights in the bar, specially because of the entertainment, which was great!...

...They stuck to the Wellness type of atmosphere which was nice for couples looking to relax and have more of a romantic experience...

...The rooms only come with one bed so make sure once your booking is fully paid for you request a room with tow beds, or ask them to add a bed in the room. They also have a master suite with two bathrooms you can request, and ocean view...

...After paying extra for a room we did not receive, the staff was incredibly rude, unhelpful & disrespectful...

...We upgraded to the Level which meant we had a fantastic positioned room at beach side (best rooms 1625/1612). Unfortunately although the room was big and the bed was comfy, the room was a little dated and in need of some TLC... Despite signs asking guests to not reserve spaces, nothing was done by staff to address this... In fact, the majority of guests who reserved beds, didn't return for hours...

...IN DETAIL Meliá Punta Cana Beach Adults Only 🌴 This is a resort where depending on the room that you select, you will have more perks or less perks.🌴 Basically, there are 3 options: 1st Deluxe room or premium: (Basic) No spa, suites are located further from the beach... Sometimes not consistent and repetitive (All-inclusive concept) 🛏️Rooms: We had a leaking problem with our shower but it got resolved...

...They personally attended to providing our room with any replacement snacks or beverages our room might require and they were there to move our luggage (and ourselves) to front reception upon our departure...

...There is a distinct sign saying that all unattended beds are available if left for over 30 mins but Mr Pool manager doesn’t enforce this as he has the $ in the bank... This started @ $1,200 to upgrade to ‘The Level’ and exactly the same accommodation a little nearer the beach... As a last resort, we were offers remaining g in the original room but access to the Level @ $540...

...He went above and beyond to make our stay amazing. We were there celebrating our mom’s 80th bday and he decorated her room with balloons, a handwritten card and champagne chilling on ice...

...Bugs on the bed, on the dresser, in the drawers, in the bathroom, EVERYWHERE! After walking half a mile to the front desk they changed our room... We settled into the next room and checked for bugs, didn't see any... After talking with the front desk again they said they could not change our room and didn't seem interested in our bug problem... After talking with guest services, they said they couldn't change our rooms, but could offer us one "upgraded" dinner at the Level, and allow us to use the sauna and steam rooms at the spa one day for free... Anyways, after a few days we were still seeing bugs in our second room, so they sent someone to fumigate... So, we just lived with the fact that bugs were in our room our ENTIRE stay...

...We had a few small issues with room, one being bottled water not being replenished daily...

...I booked a one week stay for my father, and I back in September of 2022 when the amount was paid in full... Upon arrival we were told there was no room for us!... It took five hours to check in to this new hotel (after a 12 hour travel day) where we proceeded to have other issues as well (room flood)...

...Juan was absolutely over-the-top helpful and anticipated our every need, including securing a beautiful birthday cake for mom and going to our rooms and decorating with balloons and champagne...

...They are not responsive and the rooms are complete dumps... We will definitely not be back there are way too many other newer resorts to deal with such poor service and rooms...

...We had a first floor room and the balcony door would no close … we were moved to another room that had no AC working with 29C inside. At 9:30 pm, arrived at 4:30, we still did not have a decent room to sleep in... The final room provided had a disgusting moldy smell, water dripping from the ceiling in the bathroom, and no soaps were provided...

...Paying premium to be close to the beach without choosing the Level option will get you into an old room and potential problems...

...Check-in took forever, I was in winter clothes, hangry and just wanted to get to my room to change before attempting to get lunch. None of the rooms really have a pool or beach view but you are closer than most to that area of the resort... They did clean our room and give us water every day except the day before check out so we did have to ask for fresh towels...

...The hotel room was strangely designed with a glass wall between the shower and sleeping area, but there was a curtain to cover it...

...One night we woke up at 1 am to the smell of pot coming under the door from the adjoining room...

...They not only received us at the resort but they spoiled us to the best... As I mentioned it was our 21st anniversary and he made sure to make it super special, from dinner to a beautiful room decorated with champagne 🍾 , roses etc...

...Broken amenities- arrived on October 5th, late in the evening, were given room 1119... We moved to room 1114 with fishy-foul odor in the bathroom, sink drain dripping on the floor, shower, phone and coffee maker - broken... The only room 1201 available was in the Level section considered an upgrade... We moved again with a few calls for technicians, room, 1219, became acceptable...

...Although due to storms my room wasn't initially decorated, Alejandro made sure that over my 5 day stay that little things were done where I felt special and loved...

...You thought you paid an extra to stay at the Level but it is total BS... And if you don’t want to pay for it you become an uninteresting guest... Crooked tv in your room is supposed be normal when you pay that much more extra... Do not fall for their false advertisement for all alcohol and plus premium drinks... A simple Stella Artois is way too premium for you to drink so they will charge you 5 American dollars... Also they never have coffee which is great when you paid so much extra... If your looking to come for the beach … wrong place...

...We did not have a Level room but from what we saw and heard it would not have been worth it to upgrade paying the extra $700US for the week... So really, you would get access to the rooftop bar and another restaurant and use of the same pool we were already using or one that was by the buffet that I saw maybe 10 people use all week for $700US... T And talking about food, you also had to pay extra for the Japanese restaurant, room service and the surf and turf restaurant...

...Luis was our butler - he was attentive and very helpful... Would highly recommend paying for the Level service - which gives you a room closer to the beach, a private pool, a private eating area and the butler service...

...After paying extra for a room we did not receive, the staff was incredibly rude, unhelpful & disrespectful... I’ve never wasted so much money and time on a trip and am deeply disappointed...

...The Spa was lovely, we had a massage included which we upgraded to a 55 min one at a cost of $30 each was well worth it...

...Good location, 20 mins drive ($30 in a taxi) from the airport... If you don’t pay to upgrade, the canteen is a bit of a school dinner hall... We paid an extra $55 per head to eat in the Japanese restaurant... Although we upgraded to The Level, we hadn’t factored in that if you didn’t bung the pool manager a few $, then most or all of the premium sun beds we’re reserved by 6-7am... Mr pool manager suddenly forget that he can speak English... We didn’t book ‘The Level’ when we initially booked and endured a barter session on checking in... This started @ $1,200 to upgrade to ‘The Level’ and exactly the same accommodation a little nearer the beach... We then were offered moving nearer to the pool but without upgrading to ‘The Level’ @ $650... As a last resort, we were offers remaining g in the original room but access to the Level @ $540... We opted for that and proceeded to payment but when this was converted to local currency, he upped the price on the sly to $630... Tired and having been worn down, I paid $600...

I was really disappointed with Meliá this time around!... This time around my fiancé and I stayed at the Melia Punta Cana Beach and had my stay ruined... Pablo was wildly unhelpful and didn't offer us any further compensation... At the end of our stay they decided the best they could offer us is 50% off the spa treatment we received (roughly $150 in compensation)... Before checkout they wanted me to sign a non-disclosure agreement to receive this compensation... Not to mention the service at this resort is awful...

...On check out they tried to charge me for a$70 bottle of wine at an alarm carte that I never ordered... We paid 4600 a couple (a group discounted price)... I've been on 15 trips south never paid more than 2600 a couple and this trip probably ranks bottom 3... Won't go to this resort again it's just not worth the price... I understand price are up some but this place still isn't worth what they're charging...

...Paying premium to be close to the beach without choosing the Level option will get you into an old room and potential problems. We've been in 5 starts hotels in DR before and this one doesn't sustain the comparison...

...I wouldn't recommend the additional charges for the Tepanyaki though as not worth the money... Don't bother with the trip to Saona Island unless you want to be with 100's of other tourists doing the same thing, not worth the money...

This was a very disappointing vacation primarily because of the price we paid for such poor service and food... If you haven’t booked the Level section, which is $110/US more per night than the deluxe or premium beach rooms, then you’ll find the reviews for this resort are mostly really good... However if you pay extra for a premium beach room, which is what we did, then don’t expect a 4.5 star rating... Don’t expect to get a reservation at the à la carte restaurants because they are already booked by the concierges who cater to the Level section guests... Also, don’t expect to have a relaxing time if your premium beach room is along the noisy service road facing a white wall...

Our main goal on this particular trip was to stay at a higher end all-inclusive that gave us access to a nice golf course for the week... We paid a little extra to stay in one of the buildings closer to the beach in The Level area...

...Overprices spa We booked the Spa as I was expecting something spectacular from it, especially at the price we paid for the massage USD335 I cannot describe my disappointment after entering the Spa... We travel a lot, and that was the most expensive Spa experience we have booked that was not worth it...

...Just got back from the Melia Punta Cana after a 10 night stay worse experience I have ever had from the moment me and my partner arrived . First thing is I was shocked is hear everyone talking Spanish which made us feel really out of place .At checking your asked to up grade to the level for a extra £150 uk pound ,we said no as we had pay a lot just to go ... Food was basic no selection at all hardly much put out Then to put more frustration to everything you had to queue up to book the restaurant you wanted for dinner ,sometimes I waited 40 mins to get told no places or again staff that only talk Spanish or rude with you so over 10 day we had one night at a restaurant the rest was buffet in the end I was sick with the rubbish food and very upset how we was treated But if you pay the money and upgrade to the level you get a butler that will book your restaurants bring you drinks and basically wait on you for your stay We was not the only people complaining So after reading the reviews on here I am not sure how people can say they had a great time Poor services Poor food Beach full of sea weed I have nothing nice to say I wood not recommend this hotel to anyone...

...Horrible food, service, drink selection, the resort is huge so you have to wait on someone to pick you up on a trolly or gulf cart. Other than the Hibachi (not included in all inclusive) the food is HORRIBLE!!!!!!...

please save yourself from disappointment and don’t come here. The hotel is barely 3 stars, even with the level upgrade... Our private check in took over an hour and a half to get us to our room... Few of the restaurants are adults only so you have a choice of 4 al a carte, which you need to have a reservation for...

...The LEVEL is definitely worth the upgrade with access to the Quimera restaurant a second lounge level with snacks and make your own drinks (with some premium liquors) and the rooftop lounge which is a great way to unwind and finish your day...

...I definitley recommend this trip to anyone who is looking to travel to an amazing all inclusive resort on a budget...

...Spa & messages not worth it, extremely pricey and average 4... The concierge keeps forcing you to go on this trip to another part of the hotel to buy timeshare and promises you free drinks, massage, but to no avail...

...The swimming pool is large and there is always space to swim without disturbing others...

...Water served in the restaurants is filtered and safe to drink as is any fruit and vegetables served to eat as they are washed using filtered water...

...While there was a tractor grooming the beach on occasion, and a few workers with rakes, it was a losing battle and was unattractive and certainly undesirable...

...But other then that it was ok. Oh and we also had someone come and check the toilet and they apparently fixed it... The group of men at the beach would put stuff out (steps) and then put them away everyday...

...The breakfast was made to order, fresh juice, coffee & smiling faces... Everyone from the bartenders, chefs & waiters, beach runners & cleaners were always smiling friendly & helpful...

...Bring a yeti or cup, the cups and straws provided are paper and small ... The pools were nice and towels were abundant... The room was clean and had what we needed but no washcloths as is common in the DR...

...Our room was immaculate, everything was in good repair. Housekeeping was extremely attentive and made sure we had all we needed...

...Modern architecture, greenery everywhere (very well kept and manicured) and the overall design made it very user/tourist friendly... There was a large variety of choices of different cuisines and the restaurants all had an upscale feel, very clean and the staff was very amicable and professional...

...Check in second bbfloor level was quick... I did bring extra hangers which came in handy... The maid did an excellent job each day cleaning... The first two days it was very windy and red flagged after that the ocean was calmer and less seaweed... The beach is cleaned every morning with big rake trucks... They really do a wonderful job trying to clean to beach...

...Good grounds and well looked after. No beach towels even at 7am, no sun beds on beach - they are all reserved with towels even though the sign says they will be removed after 30 mins... Paper straws only, don’t last in the cocktails...

...We left plenty of tips, however other than a well cleaned room and begging for extra towels and face cloths that we finally receive regularly (half way into our 10 days there) we rarely received snacks or coffee or coffee mate...

...Paper cups paper draws and tetras for water bottles... An over abundance of towels, chairs and huts available... Room fridges and rooms always spotless never short on hot water...

...He was always available for us and made sure everything was perfect... The site is so clean and the gardens are very beautiful!!... Even though there are sargasses on the beach many people work very hard everyday to clean it up ... We especially appreciated the space we had for our clothes and everything else...

...The stay was absolutely amazing from check-in to check-out... Our room was cleaned daily by a sweet woman named Antonia with a beautiful smile, who would greet us every day when we came off the beach ... Melia is set on gorgeous expansive and manicured grounds with beautiful views in every direction...

Tipped housekeeping $20 multiple days in a row and still received no new towels or water...

...The rooms were a bit dated but very clean and mini fridge was filled daily with sodas, water and beer. It is different staff who clean and who fill your Mini Bar... Recommend you keep your beach towels from day before to reserve your chairs at 7AM... From there you can proceed to the breakfast buffet at the close by Rumba Restaurant and pick up fresh towels after breakfast, the towel booth at the main pool opens a little later...

...The restaurant and bar staff are extremely friendly and courteous throughout the resort It is a big resort with immaculate grounds... On the beach itself they have a tractor and turf rake to try to clear the seaweed off the beach...

Upon arrival the hotel is beautiful throughout and the reception staff are very friendly and helpful... Generally the rooms were tidy but in need of a deep clean... The pool could also do with some more maintenance throughout the day as there were many dead bugs and dirt throughout the pool...

Our room was really clean and nice, the shower was really large with lots of hot water and never ending water pressure... He made sure we were will taken care of by cleaning staff, made sure our mini bar was always full, gave us options for reservations early every day... Room service was on time and respectful to our privacy at all times... The grounds were always clean and well kept, the staff were all very professional at all times...

...Pool was always well maintained and room was visited twice a day by room keeping to make sure it always looked amazing...

...Our room was gorgeous although we did face the back and had some noise from the trucks and trolleys but nothing terrible. It was still quite lovely and the noise level was minimal...

Arrived after a long 9 hour flight on the 5th January, a vacation of 16 nights, principally to celebrate my wife's major birthday & to escape the UK winter for at least a while, Check in was slick, first night we used the buffet restaurant & the choices very good, even the house wine was better than expected,next day we proceeded to book excursions & meet with the customer service ladies, our first encounter was with Zully, who we found during our entire holiday to be exceptional , ably supported by Paola, there seemed to be nothing that this team could not sort out, from minor issues to making making restaurant bookings.Our room in block 2 was fine, a very comfortable queen sized bed, but with hard pillows ( should have requested a change but did not), its location to beach, pool & the breakfast/lunch buffet restaurant was perfect, the beach was massive, sand a beautiful golden soft sand, only problem was that at this time of year sea weed is a constant issue, but the beach team work diligently to minimize the mess.Re the restaurants, our favorite was Muoi, the ribs & chicken wings were great, sadly we found the fare in the Mediterranean did not warrant a second visit, The Japanese restaurant was our choice ( at extra cost) for the birthday dinner, what a debacle, they lost our reservation, placed us after discussion with a group of 8 Spanish speakers, 4 of whom were children, the worst of all was the crass performance, of screaming staff & guests whilst the food was being prepared, overall a place not to return to, the Alma & Hacienda at the Caribe were good, the beach Italian at the Caribe, was poor, served main course whilst still eating our starters & would not take it away.Pool beds in general were OK, a great many had mattresses which needed either replacement our refurbishment as they were pretty poor, the pool was great, large, with many features & a great depth for actually swimming, the pool bar was a source of much noise & strange tasting drinks, which we gave up on after a few days...

...It never really felt crowded, and the best part was that it was adults only so the noise level was always quite low...

...There was also an electrical substation nearby so a constant noise...

...The rooms are a great size, nice and clean plus there were no noise issues...

Having stayed in a Melia Hotel in Alicante Spain 8 years ago which was amazing and impressive we chose this hotel based on the Melia brand, we 100% made the right decision,this hotel surpassed our expectations... All of the staff are so nice and welcoming from the second we arrived to when we left... When we arrived we were told we got upgraded to ‘The Level’ which gives you access to a beautiful restaurant and rooftop bar along with some other perks... I highly recommend the restaurant at the ground floor of the level... We ate breakfast and lunch there almost every day... There is a self serve bar area on the second floor of the building with a really nice outdoor lounge space to have a drink or a coffee... The Hotel rooms are amazing and what I like about them also is that they replenished the mini fridge all the time free of charge with water Sprite Coca Cola, beer and they replenish snacks... Amazing to see this done free of charge as it is annoying going to hotels where they charge for this... Every person staying in the hotel gets appointed a concierge staff member also to help them with anything they require, for example restaurant bookings on site, external excursions or trips to the Spa... We were appointed Miguel who I will now mention below, he is a true gent... Miguel Perez: I would like to say a big thank you Miguel, he is such a nice person and he would always check in with us in person and over WhatsApp to book us into the restaurants on site and in the adjoining Caibre hotel... All restaurants he booked for us we really enjoyed... Nothing was too much and we felt he really wanted to give the best experience possible... Thank you Miguel for being an excellent and professional point of contact... The hotel has a transport service also around the hotel...

...The service by the staff was exceptional, the food excellent, the facilities met all our expectations... Alejandro Estrella, our guest concierge made our stay very easy when it came to booking restaurants, addressing questions or issues and was available via WhatsApp at any time of the day and evening... Thanks to everyone at Melia for making our stay so enjoyable...

...We upgraded to a room at The Level, and it was totally worth it. You get access to special restaurants/bars, and get a 24 hour concierge to help you with bookings and overall questions... He was kind, responsive, knowledgeable, and was a huge reason why we had a wonderful time on our trip... We were very happy with the food overall, and the customer service from arrival to checkout was top notch... Therefore, this did not impact my opinion of the overall service level... They usually have several employees on golf carts riding around that are usually able to take you wherever, so that was nice!... Thanks for making this wedding anniversary one to remember, MPC!...

...Big thank you to Steven for taking care of us by making sure that all our needs and expectations were taken care of. The A la carte restaurants are just great, food is very tasty and the staff is so professional, friendly and simply amazing... I can't say the same about the staff that works at breakfast and lunch buffet... On many occasions we got our drink order after we finished eating and on many occasions we did not get half of the order because they just forgot... It's almost like they are on vacation also and they are making you a big favour by serving you... It's a shame , if the staff would be more professional and more friendly this resort would be truly amazing... The bar and the staff that works in the bar are great...

...The resort is beautiful and very well maintained, all of the staff work hard to keep things going and make sure everyone is having a great time. The rooms were clean, well decorated and the beds so comfortable... Upon arrival we let our Concierge Eddy Sambo know and he addressed this right away providing a blackout curtain... For the ala-cart restaurants we tried the Italian place casa nostra this was not a good experience for us, it took over 2 hrs... For our anniversary we had dinner at Cape Nao which Eddie recommended as a place we could have a good dinner and not pay extra for the steak and lobster place we both got the steak and it was very good... The absolute best part of our stay was having Eddy Sambo and Juan Adbrincoles as our Concierges... They go out of their way to make sure you have everything you need and keep your minibar fridge stocked well with what you want... Juan made our anniversary extra special by decorating our room, including champagne... Eddy even went to a store off resort for us when we needed something we ran out of!... These gentlemen are truly gems to the Melia family... The kindness they show guest is top notch and how they remember everyone and all your special days is beyond me... They are the reason so many people including us come back!!... Adriana the bartender at the Quimera bar on the 1st floor is wonderful and will keep you laughing and make everyone happy, she's such a joy and her attitude is so nice and upbeat... Luis at the rooftop bar is such a wonderful young man and his drinks are the best we found on property... We are so grateful to these wonderful people for making our trip memorable and can't wait to come back to see them again...

...Our room was located on the beach side which was very convenient for claiming your morning poolside or beach side lounge chairs (yes everyone does this still with their towels at 7am). The rooms were a bit dated but very clean and mini fridge was filled daily with sodas, water and beer... It is different staff who clean and who fill your Mini Bar... To get extra water or beer, leave a thank you note with tip in fridge... Recommend you keep your beach towels from day before to reserve your chairs at 7AM... From there you can proceed to the breakfast buffet at the close by Rumba Restaurant and pick up fresh towels after breakfast, the towel booth at the main pool opens a little later... They seem to be short staffed at buffets and instead of waiting for them to fill your coffee cup, there is a coffee to go station located in front of buffet so you can serve yourself... The bar located at the beachside Cape Nao Bar had no white wine or beer on several occasions and was poorly staffed... Best bar service was at the pool... Biggest complaint as many people have said is if you are not in Level upgrade, you have to line up outside the Rumba Restaurant Lobby in the morning at 8AM to book dinner reservations at the A la carte Restaurants... Two of the A la carte restaurants (Casa Nostra and Muoi) you could book 2 days ahead and the others, you had to book the day of... The reservation desk is open all day, however if you book later in the morning, they will likely already be filled and you will be eating at the Buffet... The Level people obviously have priority and have butlers booking their reservations for them... The staff overall were not overly welcoming on all occasions especially at the bars despite us tipping them for service... The grounds are very beautiful and the train which takes you from Lobby area to the beach front ran regularly and was always available when required... You would think after one and a half years of closure, service would be more welcoming but found in general that all staff seem to be chronically unhappy and would rate this as a 3 star resort...

...It made for a very relaxing and enjoyable stay. Our butler Jose Manaya was there for us each day... Booking dinner reservations at the different restaurants, sending us the menus through WhatsApp, even saved us when we locked ourselves out of the room on the balcony and providing us with excursion options... The Mediterranean restaurant was one of our favourite restaurants but nothing compares to the vibe and service at the Vietnamese restaurant... We ate at the level restaurant several times for lunch, as well as Rumba, the buffet for breakfast almost everyday... Santo made sure our drinks were topped up at all times... Adrienna was the level bartender throughout the day and made exceptional frozen mojitos and was very pleasant every time we saw her... Thank you melia beach punta cana !...

...The front desk clerk told us that our only option was the buffet... So Wed morning we headed to Rumba to make our reservations... We had to wait for 45 min in line in order to make our reservations and when we finally sat down to make the reservations, we were told that only 2 of the 5 restaurants were available because the others were completely booked... And just a heads up, they only let you make 2 days worth of reservations so you get to keep having fun doing the same thing every two days... We placed our order and were given our appetizers... After 45 min we asked if we were getting our entrees... The waiter told us to wait a few more min because the oven was broken... He told us that they knew the oven was broken but instead of asking us to order something different, they decided it was better for us to just sit there...

We upgraded to the level which I would suggest doing It was well worth the money. We had two concierges Juan and Jose who were great and helped us with everything... They went way above and beyond our expectations and made our 25th wedding anniversary which we celebrated while we were at the resort a once in a lifetime experience and one we will never forget... The spa was really nice and if you upgrade to the level you get a free 30 minute massage which I highly recommend doing and it also gives you access to going there daily to utilize various spa activities... We had no issues with our stay and I would highly recommend staying here and upgrading to the level experience...

...I’ve been visiting this resort since 2018 and it exceeds my expectations every single time. We had two butlers during our stay due to their schedules... He booked our dining, helped us book an excursion to saona island and even scheduled a trip to Don Lucas for my boyfriend who loves cigars... They had the best coffee and chocolates as well... For the rest of our trip Eddy Sambo (Eddy solutions) continued to provide amazing service... Eddy took the initiative to make dinner reservations for us while we were at saona island knowing we would be starving when we got back... He reserved an awesome Dominican buffet at Quimera... They go above and beyond for their guests by providing excellent service around the clock... We received a full schedule of events daily and they truly made our trip special... We were out of snacks in our room one afternoon and Eddy hand delivered them to us instead of sending someone to stock them later in the day... I also want to recognize Yiesen and Moses, two servers at Casa Nostra and Quimera who were awesome!... They had great personalities and provided excellent service... Orlando was our Otium contact who we reserved Saina through and it was a pleasure to work with him as well...

...Needless to say, the Melia Level experience was absolutely fantastic. Notwithstanding the gorgeous beach and beautiful resort, the great food, pools, spas, and other amenities, it's the friendly staff that provide an excellent service with a smile that will keep you coming back for more... You would think that this alone would be satisfyingly enough for anyone, yet the Melia Level experience is further enhanced by the quality of concierges that selflessly provide a professional service and attention to detail... We were so lucky again to have Eduardo Sambo as our primary concierge, and Juan Adbricoles for the last part of our vacation... These two gentlemen bent over backwards to ensure our experience was unforgettable... They continuously touched base with us, they provided us undivided attention, they helped us with anything we needed... The Melia group should be very proud to have these two incredible and honorable gentlemen in their organization... We went back because of the awesome service Eduardo Sambo provided last year... Unbelievably, this year was even better as Eduardo and Juan delivered beyond expectations, guaranteeing a third visit in 2023... Thank you Melia Level for an amazing vacation, and thanks to all the staff who are eager to assist in any manner...and a huge thanks and salute to Eduardo Sambo and Juan Adbricoles for a perfectly delivered service...

...Our personal concierge Jenfry De Jesùs was super fabulous! Right from the start he took over the responsibilities of looking out for our comfort and attempt to give us answers about the various activities... We are very impressed with him and hope to return to him in the future... Along with him, we were treated like royalty with the Moui Manager Randolfo Rijo... Not only is the food there exceptional, but his staff is extremely busy and always friendly... They work together with him to help all the customers... We returned to this restaurant and also enjoyed his service at lunch in the Quimera... Some of the regular waiters who repeatedly served us include Hilario Cedano, and Yeison Florimon... Juan Luis (sexy body) our dance instructor and all around great guy, was always welcoming... We hope that the management will promote their staff much better, as these people are the reason one would choose this resort...

...Our room was lovely and spacious, cleaned every day... All the entertaining, pool bar and restaurant staff were very polite, lovely, and engaged in everything they did... Overprices spa We booked the Spa as I was expecting something spectacular from it, especially at the price we paid for the massage USD335 I cannot describe my disappointment after entering the Spa... The steam room was not working, knowing that the team asked me to get inside and sit for a few minutes there... What was the reason for sitting in the not working steaming room?... We mentioned that at our check out and did not even hear sorry for not working things at the Spa... We asked several times if there was anything they could do to fix it, and on day three, finally, someone came and made some adjustments, so it was working a little bit quieter...

...Upon arrival however the resort was so accommodating and apologetic about any and all inconveniences. As facilities became available ( staff worked furiously to restore site) we were constantlyupdated... From the welcome to my departure, I was met with nothing but smiling faces and people openly offering assistance... To witness construction vehicles being used to clear not only debri but actual boat that had washed ashore, these people worked hard to still provide a great experience for us guest... My butler Alejandro Estrella was phenomenal... Although due to storms my room wasn't initially decorated, Alejandro made sure that over my 5 day stay that little things were done where I felt special and loved... Alejandro not only communicated with me during my hospital visit, but he ensured that the resort staff was aware and available as well... In addition, Lucy (concierge) ensured that my spa schedule was adjusted after my injury... She went above and beyond with transportation back to airport as well...

This resort is outstanding, it is big but can easily get around with shuttles or the desire for a nice walk... Now to our concierge staff - Eddy Sambo and Juan Adbricoles, I can't say enough good things to make this review justified... They were very attentive to all our requests while we there including dinner reservations, spa reservation and even day to day questions and help getting items for the room that were missed in the turndown service... Both of these gentlemen are extremely friendly, helpful and professional and if you have the chance I would request them!!!...

It was our first time in the Caribbean and we can honestly say that staying at this resort has cemented our stance that the Caribbean is where we will be holidaying from now on. The staff were above and beyond anything we've experienced before; always friendly and every conversation felt personalised... He was especially helpful to us and sorted us out an evening for dinner in the 'Level' restaurant with our new friends... The fact is we didn't know it was even possible to have this arranged but he came out and offered it to us... For some reason they were awful which is a shame because everything else was great!... The rooms are a great size, nice and clean plus there were no noise issues... Check-in took nearly an hour for some strange reason and we were told the buses/trains that take you around the resort are every few minutes... There were often periods where you would be waiting for one for way longer but on the other hand, when the resort is so nice, walking isn't such a bad option... We would seriously recommend staying here and we will consider coming back again...

...Upon arrival we were taken to Paradisus for safety reasons to stay until the hurricane passed... After the 3rd day they took us to Melia and were warmly greeted and welcomed by staff, due to short staffing and employees working around the clock everyone made sure things ran smoothly... Our concierge who was assigned to us (*perks of upgrading to the level* )... Due to the circumstances our room was not ready and Jenfry went above and beyond to make sure we were as comfortable as possible and had what we needed to enjoy the resort while we waited for our room to be ready!... He is very professional , warm, attentive and made all our appointments and reservations... He was there to pick us up and drop us off in a timely manner... He sent morning inspirational messages as well as throughout the day to make sure we had everything we needed... He really made this experience here fantastic!!... Excellent Spa services with exceptional staff especially Fior and Kathia they’re massages are truly amazing !!... Check out was easy and quick, thanks too Jenfry again for the wake up and for picking us up and making sure everything was on time!...

...Our private check in took over an hour and a half to get us to our room... Our private butler has been pretty useless with getting us bookings for appropriate times with kids, so we ended up not having any bookings for a few days...

...We had butlers Juan, Eddie and Jose who took care of anything we needed. They actually cared how we enjoyed our stay at The Level... The resort made sure we were safe as Fiona came through... We loved the staff from the ladies at the restaurant check ins, waiters and especially Eddie, Juan and Jose... She made me delicious frozen coffee at breakfast and fresh watermelon drinks during the day... Every morning Adrianna and Maria at Quimera made my day start happy... Eddie contacted us to be sure we got home safe...

...We tried Alma restaurant in the other part of the resort, the food was very good but the waiter and some staff were very unfriendly and almost rude... Our Concierge Yoiner Jose was exceptional, he made checking in and out a breeze and made all our reservations and transportation within the huge resort a breeze...

...The beach, the pool, the lobby and all the outside areas looks just great,but the rooms are in big need of a refurbishment... Big thank you to Steven for taking care of us by making sure that all our needs and expectations were taken care of... I can't say the same about the staff that works at breakfast and lunch buffet... They are super relaxed, chatting between each other in groups, walking around relaxed while singing... It's almost like they are on vacation also and they are making you a big favour by serving you... The bar and the staff that works in the bar are great... We really enjoyed spending our nights in the bar, specially because of the entertainment, which was great!... Overall our holiday was amazing and would recommend this resort because of its gorgeous areas, tasty food and very tasty drinks!!...

...All Inclusive: The food is amazing, the drinks are amazing also. They have different themed restaurants you can book into, for example, Mexican, Italian, Vietnamese... All of the staff are so nice and welcoming from the second we arrived to when we left... When we arrived we were told we got upgraded to ‘The Level’ which gives you access to a beautiful restaurant and rooftop bar along with some other perks... I highly recommend the restaurant at the ground floor of the level... We ate breakfast and lunch there almost every day... The rooftop bar is amazing with great views of the pool and beach and a really nice and relaxing space to have a cocktail... There is a self serve bar area on the second floor of the building with a really nice outdoor lounge space to have a drink or a coffee... The Hotel rooms are amazing and what I like about them also is that they replenished the mini fridge all the time free of charge with water Sprite Coca Cola, beer and they replenish snacks... Amazing to see this done free of charge as it is annoying going to hotels where they charge for this... Every person staying in the hotel gets appointed a concierge staff member also to help them with anything they require, for example restaurant bookings on site, external excursions or trips to the Spa... Miguel Perez: I would like to say a big thank you Miguel, he is such a nice person and he would always check in with us in person and over WhatsApp to book us into the restaurants on site and in the adjoining Caibre hotel... The hotel has a transport service also around the hotel... The ground of the hotel are also beautiful, amazing gardens and hammocks and great places to relax and enjoy the surroundings...

...Our room was located on the beach side which was very convenient for claiming your morning poolside or beach side lounge chairs (yes everyone does this still with their towels at 7am). The rooms were a bit dated but very clean and mini fridge was filled daily with sodas, water and beer... It is different staff who clean and who fill your Mini Bar... To get extra water or beer, leave a thank you note with tip in fridge... Recommend you keep your beach towels from day before to reserve your chairs at 7AM... From there you can proceed to the breakfast buffet at the close by Rumba Restaurant and pick up fresh towels after breakfast, the towel booth at the main pool opens a little later... Best bar service was at the pool... Two of the A la carte restaurants (Casa Nostra and Muoi) you could book 2 days ahead and the others, you had to book the day of... The reservation desk is open all day, however if you book later in the morning, they will likely already be filled and you will be eating at the Buffet... The Level people obviously have priority and have butlers booking their reservations for them... The grounds are very beautiful and the train which takes you from Lobby area to the beach front ran regularly and was always available when required... The A la carte restaurants were all located up at the Lobby areas, so you could either take the train up or enjoy the 5 minute walk up... On different occasions they had Vendors set up booths in the Lobby areas in the evening so you could shop without any pressure, which was nice...

Our group of 5 women had an amazing stay at Melia for our annual girls getaway! We upgraded to ‘Level’ which I would recommend for the many added benefits... Eddie and Jose provided amazing concierge services, taking care of everything we needed from restaurant reservations, boat rentals, spa appts, etc... Santos and Octavio provided exceptional drink and chair service at the pool and beach... The food and drinks were excellent, especially for an all-inclusive resort... We also enjoyed the nightly activities in the main lounge, especially the acrobatics and u42 stargazing experience where we weee able to see Saturn, Mars, Jupiter, and a close-up of the moon... I had a great deep tissue massage from Rosie and enjoyed the hot tub and other warm pool after...

...The service by the staff was exceptional, the food excellent, the facilities met all our expectations. We played 6 rounds of golf, some tennis and paddle ball which made our trip very enjoyable... Alejandro Estrella, our guest concierge made our stay very easy when it came to booking restaurants, addressing questions or issues and was available via WhatsApp at any time of the day and evening... Thanks to everyone at Melia for making our stay so enjoyable...

...The property is clean, beautiful, and so green. The main pool is great, but we spent most of our time at the beach because it was lovely... We upgraded to a room at The Level, and it was totally worth it... You get access to special restaurants/bars, and get a 24 hour concierge to help you with bookings and overall questions... Although our trip was great, there were a few things that are worth noting (not necessarily cons): - I wish there were more options for breakfast and lunch... We had an extra option for being in The Level, but people not in TL only had the buffet option for breakfast and lunch... They usually have several employees on golf carts riding around that are usually able to take you wherever, so that was nice!...

...The resort is beautiful and very well maintained, all of the staff work hard to keep things going and make sure everyone is having a great time. The rooms were clean, well decorated and the beds so comfortable... Upon arrival we let our Concierge Eddy Sambo know and he addressed this right away providing a blackout curtain... We knew having been before that with an AI it isn't the greatest however it seems that this time around you had the same options every day no matter where you went for buffets which is what you have for breakfast and lunch every day with the exception of the AO Level which gives you access to Quimera... Mosaico buffet was the best we had all week, they have a huge variety of foods to try and the hottest foods by far from all the buffets... The absolute best part of our stay was having Eddy Sambo and Juan Adbrincoles as our Concierges... They go out of their way to make sure you have everything you need and keep your minibar fridge stocked well with what you want... Juan made our anniversary extra special by decorating our room, including champagne... Eddy even went to a store off resort for us when we needed something we ran out of!... They are the reason so many people including us come back!!... Luis at the rooftop bar is such a wonderful young man and his drinks are the best we found on property...

Just returned from a week as a Level guest at this resort, it is beautiful! The grounds are very well maintained and clean... Lots of food options, good drink selections and awesome nightly entertainment... We had the excellent concierge services of Eddie Solutions and Jose Acosta and we couldn't have been happier!... These guys are amazing, they went out of their way to ensure our family vacation was the best ever, making dinner and spa reservations, keeping us informed of daily activities and what the resort had to offer and coordinating surprise birthday touches... They truly made our stay a better experience and would be a reason to make a return trip :) I would highly recommend this resort to anyone looking for a relaxing vacation in a beautiful setting...

...Our room was lovely and spacious, cleaned every day. I like the entertainment that the hotel offers throughout the day... All the entertaining, pool bar and restaurant staff were very polite, lovely, and engaged in everything they did... The food was delicious, and there were so many options every day that you could book a different restaurant if you liked... What I liked the most was the sunrise, spectacular, a little walk to the beach at 6 am and you can enjoy the view... The steam room was not working, knowing that the team asked me to get inside and sit for a few minutes there... What was the reason for sitting in the not working steaming room?... I did not get a robe and had to ask for it seeing all the other guests wearing one... The jacuzzi was tiny, with hot water almost unpleasant to sit in it... There was also a small pool with cold water, and that’s all... We travel a lot, and that was the most expensive Spa experience we have booked that was not worth it... We mentioned that at our check out and did not even hear sorry for not working things at the Spa...

Our stay at the Melia beach Punta Cana was fantastic... It made for a very relaxing and enjoyable stay... Our butler Jose Manaya was there for us each day... Booking dinner reservations at the different restaurants, sending us the menus through WhatsApp, even saved us when we locked ourselves out of the room on the balcony and providing us with excursion options... We ate at the level restaurant several times for lunch, as well as Rumba, the buffet for breakfast almost everyday... Santo made sure our drinks were topped up at all times... Adrienna was the level bartender throughout the day and made exceptional frozen mojitos and was very pleasant every time we saw her... We went to Scape Park for our excursion day... The zip lining was a lot of fun and the waterfalls were great however the cave jumping was closed which was slightly disappointing as that was the selling feature for the excursion... Thank you melia beach punta cana !...

...We upgraded to The Level and it was well worth it. We met our wonderful concierge Jenfry (MJ because of the Michael Jordan tattoo on his hand) at check - in... He was wonderful throughout the week arranging dinners, birthday & anniversary cakes, making sure our rooms were stocked, helping arrange our excursions and our airport shuttle... The pool and beach areas were wonderful... They cleaned the room in the morning and came back in the evening to check to see if we needed anything... A couple cons for the resort: not enough bathrooms near the pool/beach areas, there was nothing to dry your swimsuits, etc., in the room (they could use retractable clotheslines that we've seen in other hotels) and also they had a fleet of e-bikes that can only be used on a tour with a guide (would have liked to take a few rides throughout the resort)... Because we upgraded to The Level we were able to eat several meals at Quimera where the food and drinks were amazing... The other ala carte restaurants on the resort were very good; Muoi and Capri particularly...

We upgraded to the level which I would suggest doing It was well worth the money. We had two concierges Juan and Jose who were great and helped us with everything... They went way above and beyond our expectations and made our 25th wedding anniversary which we celebrated while we were at the resort a once in a lifetime experience and one we will never forget... We utilized most of the amenities offered by upgrading to the level plus it is nice to be closer to the beach... The spa was really nice and if you upgrade to the level you get a free 30 minute massage which I highly recommend doing and it also gives you access to going there daily to utilize various spa activities... We had no issues with our stay and I would highly recommend staying here and upgrading to the level experience...

...Outside of the food, everything else was amazing! Great drinks, great staff!... The upgrade allowed us to have our own butler (his name was Eddy Sambo), who was amazing... He helped us book our dinner reservations, gave us golf cart rides around the resort, and even organized our transportation back to the airport... Lastly they had fun events (water aerobics, paddle boarding, Pilates, water pole dancing) and shows that were performed on the premises... I would recommend this resort to most people, but definitely those a little bit older as there were not many college/young adult people there...

...Our personal concierge Jenfry De Jesùs was super fabulous! Right from the start he took over the responsibilities of looking out for our comfort and attempt to give us answers about the various activities... Along with him, we were treated like royalty with the Moui Manager Randolfo Rijo... Not only is the food there exceptional, but his staff is extremely busy and always friendly... We returned to this restaurant and also enjoyed his service at lunch in the Quimera... Juan informed us that a new director is to start and promises to coordinate AND communicate the various activities and entertainments offered... The grounds were beautiful even with the cleanup after the hurricane...

...We took advantage of all amenities ahead of our appointments - hydrotherapy pool, hot tub, steam room... We selected the cacao therapy, followed by massages. Natividad and Yiris were phenomenal, and both treatments were amazing!...

...This resort is outstanding, it is big but can easily get around with shuttles or the desire for a nice walk. Grounds are kept very tidy, room was very clean and modern, various restaurant selections and many bars to visit!... The LEVEL is definitely worth the upgrade with access to the Quimera restaurant a second lounge level with snacks and make your own drinks (with some premium liquors) and the rooftop lounge which is a great way to unwind and finish your day... Access to a secluded section of the pool and another private pool with cabanas is a nice touch for LEVEL guests... They were very attentive to all our requests while we there including dinner reservations, spa reservation and even day to day questions and help getting items for the room that were missed in the turndown service... A fantastic relaxing week at the LEVEL!...

...Our concierge who was assigned to us (*perks of upgrading to the level* ). Due to the circumstances our room was not ready and Jenfry went above and beyond to make sure we were as comfortable as possible and had what we needed to enjoy the resort while we waited for our room to be ready!... He is very professional , warm, attentive and made all our appointments and reservations... He was there to pick us up and drop us off in a timely manner... He sent morning inspirational messages as well as throughout the day to make sure we had everything we needed... He really made this experience here fantastic!!... This is my second time here it is a peaceful resort with many wellness activities to choose from... The beaches are beautiful as well as the many pools... Excellent Spa services with exceptional staff especially Fior and Kathia they’re massages are truly amazing !!... Check out was easy and quick, thanks too Jenfry again for the wake up and for picking us up and making sure everything was on time!...

...He was especially helpful to us and sorted us out an evening for dinner in the 'Level' restaurant with our new friends... The selection of food was excellent at the buffet and the range of restaurants on site was plentiful... For some reason they were awful which is a shame because everything else was great!... The general layout of the resort was great and we'd recommend spending a bit more to get yourself an apartment down by the pool, gym, beach and buffet restaurant... The rooms are a great size, nice and clean plus there were no noise issues... There were often periods where you would be waiting for one for way longer but on the other hand, when the resort is so nice, walking isn't such a bad option... We would seriously recommend staying here and we will consider coming back again...

...We had butlers Juan, Eddie and Jose who took care of anything we needed. They actually cared how we enjoyed our stay at The Level... The resort made sure we were safe as Fiona came through... She made me delicious frozen coffee at breakfast and fresh watermelon drinks during the day... Every morning Adrianna and Maria at Quimera made my day start happy... We loved Melia Punta Cana Wellness resort Melissa Pruitt...

...The addition of the Quiemera restaurant and lounge area is a plus... The buffets in all the areas are just ok, they could use more variety... The resort is massive and well maintained... I highly recommend upgrading to The level, close to the beach and pool, and adults only... Our Concierge Yoiner Jose was exceptional, he made checking in and out a breeze and made all our reservations and transportation within the huge resort a breeze...