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The Grand Reserve At Paradisus By Melia Palma Real

Playa de Bavaro Paraje de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
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Traveler (1445)
Pool & Beach (137)
Videos (3)


All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Secured parking
Free internet
Public wifi
Hot tub
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Water park
Entertainment staff
Evening entertainment
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Separate dining area
Separate living room
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
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1,074Reviews139Q+A90Room tips
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Popular mentions
If you want to book a tropical beach vacation with an unscrupulous organization that switches the hotel you had reserved for one with no beach, then this is the hotel chain for you. Last Spring, we booked a 4 night stay at The Reserve. We received an email from Melia on 11/6 confirming that everything was ready for our arrival on 11/7. We were vacationing with another couple and upon arriving; everyone was shocked to find the hotel closed. After being ping ponged back and forth between two other Melia hotels, Melia management offered a feeble apology for not notifying us that The Reserve had been closed for months. We were told we would be staying at The Grand Reserve, a sister hotel that has NO BEACH; the closest beach is a hot and tiring 20 minute walk away. No other choices or options were possible. Melia management, please do not bother responding with your standard pathetic response of lamenting our disappointment. Your rational of providing an upgraded room and shuttle service to a beach at another hotel was no substitute for what we'd paid for. The Grand Reserve is a concrete jungle; it is nowhere near the beach and the lack of ocean breezes creates a stifling atmosphere. Melia wastes you vacation time (and money) by having you wait to take a shuttle back and forth to the Palma Real in order to relax on the beach. Even more outrageous is that Melia is still taking reservations on their website for a closed hotel! This is fraud with a capital F.
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Hotel's Favorite
Rooms are essentially brand new. We REALLY liked our 2 room suite. It was amazing. Facing the pool is perfect. We were treated to incredible service. Our concierge Ramon helped out with all of our appointments (spa, dinner reservations, etc.) but the most AMAZING service was provided by FRANCISCO our omnipresent sommelier. He made sure that we had fantastic wine choices with every meal. He was truly incredible. Other highlights were chef Eduardo at lemon fish, the folks in the spa and the pool/beach wait staff who never let us go too long without having a drink. The check out experience was HORRIBLE! This was primarily due to Angelica C, She printed out the bill and left us standing there for 10 min. I asked what was the problem and she snapped at me "I will be with you in a minute." After waiting another 5 mins, she asked if I had paid for my vacation? WTH? I replied that I paid for it 6 months ago. She then rudely said that I needed to prove that I paid or that I would be charged again. I asked "like showing you a copy of my credit card statement?" She snapped "You need to email it to me." So, I logged into my bank's app, and emailed a pic of it. Angelica didn't even say thank you. I informed her that our car had arrived and that we needed to get to the airport. She seemed unconcerned and did not respond until I repeated myself, to which I received another rude "one moment" response. The Grand Reserve at Paradisus Palma Real is an awesome property and we had a great time.
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Response from Rafael_megias_000, Manager at The Grand Reserve At Paradisus By Meliá Palma Real
Responded Sep 1, 2019
Dear Guest, Thank you for sharing your comments regarding your stay at The Grand Reserve. We are delighted to read that you had a great stay and were able to fully enjoy your vacation. We have taken note of your observations and will pass along your comments to the relevant departments. Thank you for your kind feedback, it would be our pleasure to welcome you again. Sincerely, Rafael M. Green Guest Experience Director
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Very good restaurants and ammenities. The beach service was also amazing. I stayed at the grand reserve and the breakfast was fantastic. The staff helped with everything that we was needing. Everything was clean an organized.
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Review collected in partnership with Meliá Hotels International
Response from CMMelia, Gerente at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 3 days ago
Dear Ana, Thank you very much for sharing your recent experience with us and the community. We appreciate that you enjoyed your stay, the services and the gastronomic options. We hope to get the chance to welcome you back in our relaxing and luxurious facilities. Warm regards Guest Service Center Management
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Cheyla (Nube): Cheyla is an extremely friendly, compassionate and easy to talk to person. As a trained mixologist, you would struggle to find someone at the resort more talented at making complex cocktails and drinks. Frankelly (RubiRocks Sports Bar): Frankelly is a delightful individual who demonstrates the pinnacle of customer service while dealing with residents at the resort. He is a great person to engage in conversation with and I highly recommend asking for him at the sports bar when he is not supervising at the buffet or other restaurants. Armando (Buffet): Armando is a very approachable and friendly person who goes out of his way to help resort residents and provide them with exceptional service. I was blown away at his attention to detail and effort to maintain contact throughout the resort. Hector (Concierge): Hector was our concierge at the resort and he was my best concierge thus far at any all-inclusive resort. He demonstrates a true passion for his work and making people happy and this ability shows in his micromanagement and communication skills. Hector is your go-to person for anything you may need and you would be surprised what he is capable of arranging, so feel open to ask him for anything you may need to make your trip more pleasant. He goes out of his way to communicate the resort schedules by WhatsApp every morning and is a fast responder to text. As a whole, Hector made the entire trip more pleasant and manageable.
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Response from CMMelia, Gerente at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 3 days ago
Dear Avina, Thank you very much for taking the time to recognize the members of our Team who delivered a great service to you. As a service business it's our vocation to create unforgettable memories to our guests, like Cheyla, Frankelly, Armando and Hector did it. We're sure they'll be happy to get your impression about their services. We love to know that we could exceed your expactations and look forward to welcome you back soon. Kind regards Guest Service Center Management
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Just returned from Grand Reserve. Had a fantastic time. Rooms are brand new, food is great and staff are outstanding. Hector Mora was our concierce and took care of everything we needed. Chelia Garcia is the Bartender at Nube and she is the best ever. Every drink we had was fantastic and we tried many different creations. She is friendly and very sweet too! You have to stop by to see her if you go to the Grand Reserve. Maribel is a server in Mangu. She is enthusiastic and does a great job. She always has a smile on her face. Perfect vacation.
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Response from CMMelia, Gerente at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 3 days ago
Dear Tracey, Thank you very much visiting our high-end resort The Grand Reserve at Paradisus by Melia Palma Real. It's delightful that you enjoyed every area, our gastronomy and even more our services, especially from Cheila and Maribel. They'll be happy to get your impression of their services. We love to know that you spend a perfect stay at our resort. Our team is looking forward to welcome you back soon. Warm regards Guest Service Center Management
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$316 - $1,008 (Based on Average Rates for a Standard Room)
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
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Frequently Asked Questions about The Grand Reserve At Paradisus By Meliá Palma Real
Which popular attractions are close to The Grand Reserve At Paradisus By Meliá Palma Real?
Nearby attractions include Vivaldi Cigars (0.6 miles), HARRISON'S Fine Caribbean Jewelers (0.3 miles), and Palma Real Shopping Village (0.3 miles).
What are some of the property amenities at The Grand Reserve At Paradisus By Meliá Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Grand Reserve At Paradisus By Meliá Palma Real?
Conveniently located restaurants include Passion by Martin Berasategui at Paradisus Palma Real, Pranama, and Wacamole.
Are there opportunities to exercise at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Reserve At Paradisus By Meliá Palma Real offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Grand Reserve At Paradisus By Meliá Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is The Grand Reserve At Paradisus By Meliá Palma Real accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.