Lopesan Costa Bavaro Resort, Spa & Casino
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Playas de Bavaro, Bavaro, Punta Cana 23301 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
Pool & Beach (971)
Room & Suite (394)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lopesan Costa Bavaro Resort, Spa & Casino
Updated 03/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 49 hotels in Bavaro
Location
Cleanliness
Service
Value
Lopesan Costa Bavaro Resort Spa & Casino is a hotel located at Playa Bavaro, in the Dominican Republic. The beach with its white sand and turquoise water, the island's tropical climate which is warm all year round, and the abundance of lush greenery all come together to create a truly unique spot and a real treat for the senses. Spread over more than 100,000 m2 and boasting 5 stars, the Lopesan Costa Bavaro Hotel has many green areas and 6 freshwater swimming pools. One of these is the popular infinity pool, which has two levels - one at the height of the hotel and the other connected to the beach itself, thus linking the beach and hotel. There is also a pool for kids. The hotel also has an adults only area with futons, hammocks and balinese beds, allowing guests to completely unwind during their stay with us. The Lopesan Costa Bavaro Resort also stands out thanks to its impressive all-inclusive range of culinary options, which cater for all tastes. In addition to 2 buffets which offer international, national and regional cuisine, guests can also take their pick from Mexican, Mediterranean or Asian food, or head to the Steak House, a typical Italian trattoria or an American Grill. Also not to be forgotten are the hotel's 2 beach clubs, the lobby bar and its 4 pool bars. Fun and entertainment are guaranteed at this spectacular Caribbean resort thanks to its outstanding range of sports activities, such as scuba diving, windsurf, sailing and water skiing. The entertainment team organizes various group competitions, games and activities, meaning guests have the chance to meet new people and really have the holiday of a lifetime. Kids also have their own entertainment programe put together by the Panchi World kids’ club. With over 323,000 sq ft, The Boulevard is the area’s best place for shopping and entertainment: An impressive casino of 11,000 sq ft, wellness center, discotheque, bowling alleys, kids and teens facilities on 11,000 sq ft, shops of the most exclusive brands and numerous restaurants are only few of the leisure options offered by this hotel in the heart of Punta Cana, Dominican Republic. Discover the new Lopesan Costa Bavaro!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Infinity pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Shallow end in pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Bowling
Casino and Gambling
Diving
Game room
Water park
Windsurfing
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Water park offsite
Waterslide
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Car hire
Business Center with Internet Access
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Desk
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Full view
49Car recommended
Grade: 49 out of 100
16Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Playas de Bávaro, Bavaro, Punta Cana 23301 Dominican Republic
Getting there
Rental CarsSee rental cars from $46/day
2217Reviews540Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Staff from the UNIQUE receptuon was very helpful especially Marcela Cuevas, Sahely Santos and Ermis :) Also, I want express my satisfaction towards staff from the Asador and Inari restaurants. People in Asador were very considerate about my needs regarding my autistic brother and people in Inari were entertaining :)
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Relaciones Publicas LCB , Other at Lopesan Costa Bavaro Resort, Spa & Casino
Responded 5 days ago
Dear life4universe, Acting as a second home for our visitors is a great responsibility for us. Our desire is that everything should be perfect so that our guests’ only concern is enjoying both the hotel and this beautiful island. Comments such as yours encourage us to continue, to keep working hard, reminding us that the work is worth it. We are happy that your time with us met your expectations and we hope that it will not be too long until we see you again. Thank you. Kind regards, Guest Services.
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The hotel complex itself is stunning. It’s fairly new and has some great facilities, the gym and the waterpark are amazing. Some people question whether it is a 5-star hotel. I would say, having previously been to Cuba, that it’s Caribbean 5-star. It’s not comparable with European levels, but it’s a high standard for the region. You only have to travel five minutes from the resort to see abject poverty, so for the country its definitely 5-star. The food was ok, with plenty of choice. The buffet is mostly the same every day, but there’s lots to choose from. The stand alone restaurants were good, with the Italian being a highlight. For the most part the staff were friendly and helpful. There were one or two who were just plain rude, but most of them were good. The staff at the goldfish beach club were easily the best. One of the male waiters, named Joan (who could mimic bird song) was brilliant and deserves a special mention. Check in was tricky because the level of English spoken was very poor. It was poor throughout the hotel and for an international hotel I would expect a higher level of English, especially on reception. A lot of the receptionists/check in staff resorted to using google translate on their phones, playing messages back to customers. There are rules in the hotel which are there for everyone’s comfort. For example, no speaker systems to be played. But nobody enforces the rules, and guests play music everywhere, which can get very annoying. Also putting towels on the sunbeds. It says they will be removed, but they aren’t. The beach is lovely, but again, not without problems. It is a private beach for hotel guests, but so many sunbeds were taken up by locals and people not staying at the hotel. Again, the beach ‘security’ did nothing about it, even when asked to. The biggest problem with the hotel is the total absence of any management. We stayed two weeks and never saw a manager, even when we asked to see one. For a hotel of this size, I expected to see a general manager walking around the hotel, interacting with guests. It feels like the staff have to sort every problem on their own, there is no management to back them up or help. A lot of people were complaining and I felt sorry for the staff, who were trying to help but didn’t really know what to do. Overall, the hotel was stunning, and well maintained. But the absence of any visible management team is a massive issue. If you are lucky and the other guests are considerate, and your room is nice, then no problem. However, if you do encounter problems, you may well find your holiday is less than perfect. With a competent management team in place, I would return without question.…
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Relaciones Publicas LCB , Other at Lopesan Costa Bavaro Resort, Spa & Casino
Responded 4 days ago
Dear DB9393, Greetings from Lopesan Costa Bávaro, We would like to express our regret that your stay has been affected by the situation described in your review. Allow us to inform you that our guest's satisfaction is one of our top priorities, and maintain a hospitality environment for our guests. I’m sorry to hear that you perceived a lack of customer service from some of our staff members. We understand how you could have felt and we regret the misperception you and your family have about us due to the uncommon circumstances mentioned above, Once again, we apologize if you felt a lack of the proper attention you expected. We look forward to greeting you all with open arms to our wonderful Caribbean paradise; our beloved Punta Cana. Regards, Guest Service
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Beautiful resort and pleasant staff. Clean and well cared for. Food was good with plenty of choices. We stayed at this resort as a family Dec 24-Jan7/22. Given it is a pandemic time, I think this was the most challenging for everyone. Resort does well to provide and make accessible to everyone masks. I do not know if they are medical grade, three ply, etc as we brought our own (which I assumed everyone would and this was clearly a wrong assumption.) there are signs everywhere requiring guests to wear masks at bars, restaurants, buffet, lobby, gym, anywhere indoors. There is very little enforcement of this and many guests were not wearing a mask or wearing below the nose, on their chin, on their elbow. After two years, I would expect people to know how to wear a mask correctly. I cannot and do not hold the resort completely responsible for this, we are guests in someone else’s country and we need to respect this. Guests were not respectful of wearing masks nor bringing their own, wearing for a few minutes, throwing out and getting new masks contributing to excess garbage. Quite disheartening the behaviour of many. Many staff wore their masks appropriately but not all. Guests could be quite rude and demanding of staff and staff maintained their smile and grace. At this resort you cannot hold lounge chairs for other members of your party with a beach towel. Staff will come and take your towel (even while you are sitting in the chair beside!) and do not speak English so one may not be sure what’s happening. Leave your belongings on the chair instead. There were days there were not enough chairs and guests were taking it upon themselves to grab chairs when one left for walk, bathroom, swim, meal, etc. Resort has lifeguards….they like to use their whistle if you sit on the pool wall. Beware! It’s for safety and that’s understandable but rather annoying sound that you will hear repeatedly. There is no social distancing in the buffet but again this comes down to guest behaviour and the resort not controlling it in any way. Buffet staff will give you a glove to wear on your hand for scooping up food reducing contact with utensils. Resort allows smoking and vaping everywhere…..including meal areas. I would like to see restrictions on food areas. We did not partake in the entertainment activities as we were there to relax. There was no focus in your face COVID talk like here in Canada and nice for a break from this. Go to the medical clinic directly to book your PCR test and it is $80 USD vs through the resort costing $100 USD. Lots of various shops in the Boulevard area and beach stores right beside the resort. My husband really enjoyed the coffee shop (I don’t drink coffee). Our phone in our room did not work. I notified reception three times and it was not fixed. Anytime we wanted room service we had to go to reception to order. Room service menu is limited. Overall, had we visited this resort during a non pandemic time I think my rating would be higher but the lack of enforcement of mask wearing and distancing/numbers in buffet, it affected my ability to truly enjoy this resort and all it had to offer…I can’t speak to if this would be the same in other all inclusive resorts though. This is a large resort, quiet overall. Staff were quite pleasant and worked very hard. Given it is pandemic time, if you are concerned about COVID, it’s important to know in the airports there is no distancing nor mask enforcement either despite the clear signage. In Punta Cana you will be like a stuffed sardine on the bus from the plane to the terminal.…
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Date of stay: January 2022Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Relaciones Publicas LCB , Other at Lopesan Costa Bavaro Resort, Spa & Casino
Responded 4 days ago
Dear Mobile12425348981, Receive a warm greeting from Lopesan Costa Bavaro. Thank you for taking the time to comment on his stay. The opinion of our guests is very important to see if we are on the right track. We are very sorry for not having met your expectations; we strive to create the best possible experience for our guests. We regret to read that we have not been able to ensure our hotel policy, which prohibits the booking of sunbeds, was respected during your visit. We are analyzing your observations and impressions as it will help us to identify areas of concern and act immediately. We want to meet all our guests’ requirements and needs. Considering the comments regarding distancing and masks. We do our best to follow all the claims established by public health for the health and safety of our guests. In the same way, it should be noted that the hotel itself does not test for antigens or PCR, but we have two external companies within our facilities that provide the Covid-19 test to our clients. We just provided information. On the other hand, we have areas for smoking and it is not acceptable to smoke in common places, at the time we receive these reports, we will directly notify that it is not allowed. We hope to see you soon. Guest service.
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+1
Very good the hotel is very nice beach restaurant the People is a frenlys and the servis is petfect the room is good the food ortiz is amazing the drink is so good the lopesan is so good oh myGod i be back son with my familia thenks very much very super holly days
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Date of stay: January 2022Trip type: Traveled with friends
Helpful
Response from Relaciones Publicas LCB , Otros at Lopesan Costa Bavaro Resort, Spa & Casino
Responded 1 week ago
Dear Kivan70, We hope that you had a pleasant return journey and that you enjoyed this marvelous island during your holidays. With respect to your comments, the only thing left for us to do is to thank you for your words. It gives us great pleasure to know that you enjoyed staying in our hotel. We are entirely at your disposal for any questions that may occur to you. Kind regards, Guest Services.
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Staff are not trained properly , due to lack of information provided by the receptionist it ruined my holiday , very misinformative . Not happy at all , regardless of the situation it is your duty to satisfy your customer and provide good customer service which in this case you have completely failed to do so , very disappointing . You would think for a hotel Like this you are going to have well trained staff however they do not care about their customer satisfaction at all . The supervisor Victor did not handle the situation well at all , instead of coming to ask what the problem is to help the situation , he barged in with map shouting and rudely speaking and at the end he walked out on us without the problem solved very unprofessional !
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Relaciones Publicas LCB , Otros at Lopesan Costa Bavaro Resort, Spa & Casino
Responded 1 week ago
Dear Guest Aidaa472, We sincerely regret reading that your stay at our facilities fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated, and no doubt that we will be taking care of all of them. From the heart, we hope that you would give us the opportunity to host you again to offer the best of our attention. Sincerely,
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PRICE RANGE
$236 - $689 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1042
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Claim Your Listing Frequently Asked Questions about Lopesan Costa Bavaro Resort, Spa & Casino
Which popular attractions are close to Lopesan Costa Bavaro Resort, Spa & Casino?
Nearby attractions include Escape Room Punta Cana (0.7 miles), Melia Caribe Tropical Lobby Bar (0.4 miles), and Botella Bar and Lounge (0.7 miles).
What are some of the property amenities at Lopesan Costa Bavaro Resort, Spa & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Lopesan Costa Bavaro Resort, Spa & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lopesan Costa Bavaro Resort, Spa & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Lopesan Costa Bavaro Resort, Spa & Casino?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Lopesan Costa Bavaro Resort, Spa & Casino?
Conveniently located restaurants include Jellyfish Beach Restaurant, Kyoto Japanese Restaurant & Sushi Bar, and Mexico Lindo.
Are there opportunities to exercise at Lopesan Costa Bavaro Resort, Spa & Casino?
Yes, guests have access to a fitness center, an infinity pool, and fitness classes during their stay.
Does Lopesan Costa Bavaro Resort, Spa & Casino have an airport shuttle?
Yes, Lopesan Costa Bavaro Resort, Spa & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Lopesan Costa Bavaro Resort, Spa & Casino?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Does Lopesan Costa Bavaro Resort, Spa & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Lopesan Costa Bavaro Resort, Spa & Casino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.