Our stay here in Iberostar Grand was top notch! Everyone was very friendly, helpful and accommodating. The hotel is beautiful and super clean. Our butler Staling was amazing!! He went over the top and made sure we had everything we needed, Staling was there everyday and thru out the day checking up on Stanley left his little surprises in our room every day which was awesome. Can’t wait to book our next trip.
The Iberostar Grand Bavaro is a fantastic resort. The staff caters to your every need and provide outstanding customer service. Rafael has great customer skills and personality to match at the check-in desk. Our butler Danilo was great and always made sure we were taken care of. Nikel and Julio in the lobby ensured we had all our needs taken care of and assisted us with getting our Covid test and excursions booked. Lorraine, one of the hostesses at the buffet and at the restaurants always has a smile on her face and is quick to greet us and make sure we had drinks. Darlyn in the Star Prestige lobby is very professional and made sure we had our favorite wine delivered to the restaurants to have with dinner. He also, jumped in to assist when our airport transfer was late by calling the company. Overall the staff cannot do enough for you and always make you feel like a VIP. Housekeeping always kept our room spotless and ensured we had plenty of towels. The entertainment be the lobby is great and full of talent. The theaters show were also wonderful. The pool was clean and there was always an available cabañas and lounge chairs. We were only able to go in the water at the beach a couple of days due to seaweed but other than that the beach was great. No rocks or rough surf. Manuel at the Star Prestige section of the beach, greeted us by name everyday always had a cabana ready for us and with our favorite drinks. The food was also great. The breakfast buffet doesn't disappoint and the specialty restaurants stepped up their game from past visits. I highly recommend the Japanese restaurant. …
Our butlers Julio and Darlyn was great. Ask for him when you make reservation. Great food, great entertainment, and beautiful property. I would recommend to others. You will happy that you chose this resort.
5 stars all the way for Iberostar Grand Bavaro! Everyone was genuinely friendly and went out of their way to help us and make our vacation perfect! Rooms are small but nice. The layout of the resort is set up like a harbor and it is so charming! Beautiful grounds that are very well maintained. Food was excellent at both the a la carte restaurants and the buffet. There were a few days where there was a lot of seaweed in the ocean/beach, but other days it was beautiful with crystal clear water! A few people to recognize… Salvador and Justo - AMAZING butler team!! Every need was not only met, but anticipated! They made our stay feel so luxurious! We were even greeted with a “welcome back” banner on our room door! All this plus special surprises in our room like rose petals, bubble bath and champagne on ice when we came back to the room! Mimosa, Yahaira, and Tatiane at the spa were the BEST!! I’m sorry if I didn’t spell names right. Best massages EVER!! Breakfast buffet servers Jaisel and Samuel, and Jose were happy friendly faces that greeted us each morning! Jaisel also helped us by pointing our his favorite dishes at the Dominican night at the buffet - which was sooooo good!!! Ery and Silvestre at the pool bar made killer drinks and a super fun environment! Dario at the prestige area at the beach found chocolate ice cream for me when it wasn’t on the buffet! He made sure we had everything we needed and wanted to make the beach time so relaxing! We also were so happy to see Augusto again on our last day! My husband loved talking baseball with him! Maid service was fantastic! I loved coming back to the room after dinner to turn down service and slippers by the bed :) Overall, we had a fantastic vacation and will definitely be back!!…
The staff was absolutely wonderful and we couldn’t have asked for a better vacation. Food was excellent and very memorable! Julio, our butler was so helpful and very charming. My sisters and I spoke very broken Spanish and the staff was so great and gracecious!
Honestly this trip is by far the best place I’ve stayed with my boyfriend! The food is delicious, words can’t describe how amazing the staff and service was! Julio was our butler and he was so attentive to our needs! Cesar made us feel very welcomed and can’t wait to be back here!
Trip was amazing. Our butlers Salvador and Gusto were awesome. We enjoyed the food, pool and private beaches were awesome. Loved the Shows at night. Rock show, Boogie Show and the Dominica Shows were top notch. Would definitely recommend and return! Thanks again!
Ortiz is the best love the resort the placement of the television are not so good it’s on the side of the room that needs to be changed the beach have a lot of seaweed the butlers are amazing Salvador is the best and always book grand nothing less enjoy
I gave 3 star for this site only because of the front desk staff. Young staff member gave my room away to another patron because he was trying to handle to many things at one. And front desk employees Luis and Leo need training on how to deal with patrons. Very unprofessional. Other than the front desk staff hotel is nice.
Great time with my wife butler service was exceptional as well as staff and food was amazing Sebastian and Randy were great breaking down different packages to become VIP members I recommend this resort