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Blvd. Turistico del Este, Km. 28 #74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Winter is Warming Up: Book with 45% off
$375
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$432
Free cancellation until 05/03/22
Reserve now, pay at stay
$658
$326
Free cancellation until 05/01/22
Priceline$417
Hotels.com$459
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 50 hotels in Bavaro
Location
Cleanliness
Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
16Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Blvd. Turistico del Este, Km. 28 #74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $39/day
33620Reviews3826Q+A100Room tips
Reviews
Traveler rating
- 22,882
- 5,568
- 2,793
- 1,184
- 1,193
Traveler safety
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Popular mentions
Not the best…. Fire alarm went off 4 times, 2 of which woke us up. $200 stolen from my wallet in the room. Food is just average. Several pool and beach areas are reserved for “members”. Construction in several areas, you could hear jackhammers and there was dust. Couple pools and restaurants closed for renovations. The theater has a terrible musty/moldy smell. Certain pool and beach areas are only for “members” Weather was nice and for an older resort the grounds are well maintained… seems they are trying to upgrade the place. I expected more from Hard Rock….
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Date of stay: November 2021Trip type: Traveled as a couple
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear Christopher, We have passed your comments to our Public Relations Team for a proper follow-up. "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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+1
Hotel's Favorite
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
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Date of stay: December 2020
Value
Cleanliness
Service
4 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Jan 2, 2021
Dear 991loril, Thank you for your 5 star review regarding your recent stay with us. We will certainly share your comments with Deyaniris and Noel, they will certainly be happy to know their hard work and dedication are recognized. Our entire team looks forward to the privilege of welcoming you back. Rock On! Edward Then Customer Care “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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I haven't actually got to travel yet however I am thoroughly disappointed in the customer service I have received throughout this whole process. I understand that there is a global pandemic as I am a frontline worker but they are making no exceptions. We originally booked our trip in December 2020 and since there was still a lockdown we had to cancel our trip. We were told that we would receive an evoucher for our airline tickets which never happened. I tried to contact the airline and also Hard Rock. Hard Rock came back saying they could not help me. When I had booked the trip they confirmed over the phone that the flight would be credited and that they would be able to refund me the money for the hotel. Absolutely horrible customer service. I would never recommend this to anyone.…
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Date of stay: January 2021
Service
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear nimijerath, We would like to follow up on the mentioned areas we have sent you a private message. "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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We just returned from a wonderful two weeks at the Hard Rock and have already begun planning our return with family and friends in February. Many renovations have taken place over the past couple years and it’s all very beautiful. While COVID has resulted in significant staff turnover, training is well underway and the hotel is certain to meet its goal of exceptional service in every department, 100% of the time. Management is sincere in this goal and I encourage any guest to speak to a manager if you have a concern. We had exemplary service from a great number of employees and it will be your pleasure if you run into Danibel, Kenei or Oscar at the members’ pool, or Michael and Robert at Pizzeto, or Railyn and Samuel at The Market, or Laura in vacation planners and Mackendy at the golf course! These individuals are terrific ambassadors of this company and added tremendously to our holiday fun. Our butler, Carlos was an enormous help in helping with daily plans and made sure everything was top-shelf! Thank you! Behind the scenes, members of the management staff: Anmari, Janett, Caesar and Ivan Castro were 100% on top of any questions, concerns and requests made of them. You can’t get better than that! If you holiday here, you’ll enjoy a beautiful white sand beach, countless amazing pools, a children’s water play area (an enormous water park is under construction and seems to be nearing completion as well), a beautifully maintained golf course and a wide choice of lovely restaurants.…
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Date of stay: November 2021
Location
Service
Sleep Quality
Room Tip: There are party areas and quieter areas. Choose your pleasure!
See more room tips
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Hello Jan H, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rocker will surely be pleased to be recognized for there outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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Kelvin is thes Bess end the hosstee yoy y mairni. Kelvin met us every morning with a smile and then with our coffee in hand! Always on the move to serve his guests. Adios amigo until next time! We will return. Take care and keep smiling!
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Date of stay: December 2021Trip type: Traveled as a couple
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Hello vkaspszak, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rocker will surely be pleased to be recognized for there outstanding service. We hope to welcome you back soon to our charming hotel to keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
Read more
PRICE RANGE
$285 - $755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.1 miles), ORO Nightclub (0.06 miles), and Little Switzerland (0.04 miles).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.