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Hard Rock Hotel & Casino Punta Cana

Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
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Hotel direct offer!Early Holidays Sale: Up to 50% + Free Transportation
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About

#23 of 68 hotels in Bavaro
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.2
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Hotel links
Special Price:Early Holidays Sale: Up to 50% + Free Transportation
See what other travelers are saying
  • LouAmexTripAdvi... T
    Mendham, New Jersey13 contributions
    Hard Rock Punta Cana is a MUST VISIT !
    The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
    Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
    Written April 5, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: April 2022
    Written April 4, 2022
  • Lisa H
    Woodridge, Illinois16 contributions
    Very good resort
    We just returned from a girls trip yesterday. We had a great time at the resort. Had the pleasure of meeting a concierge by the name of Nicodemos. He definitely made our trip more enjoyable and memorable by setting us up with great events and excursions. He also went out of his way to make sure that everything that we needed was handled. I always find the pros/cons list useful so here you go Pros: Rooms were nice and clean Staff was all friendly and very helpful (and all spoke English) The beach area was large and very beautiful Drinks were plentiful and bar locations are everywhere on the resort Pools were fun and lively Dinner options were excellent Lots of shops and activities right on the resort 24 hour room service (all included) Nightly entertainment was good Cons: A lot of services and excursions required cash (no credit cards) Breakfast buffet and lunch options were just ok The beach and pools were quite a distance from most rooms ( trolleys run constantly through the resort, but we found it faster to walk than to wait for one) Water is quite rough on this side of the island Prices for activities/excursions differed with every person that we spoke with
    Dear ecb1990, Thank you for your amazing comments about your stay with us. All of our Band Members were thrilled to read your review as it is our goal to make sure each and every one of our guests feel like what they truly are to us: Rock Stars. Thank you so much for recommending us, and we will share your comments with our hard rocker Nicodemo. Our stage is ready to receive you once again at this Paradise. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
    Written February 2, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Traveled with friends
    Written February 1, 2020
  • Carmine
    28 contributions
    Nice, friendly, big resort
    This is a very big resort. Much larger than we typically visit. We don't typically do resorts for families so that was a first for us, but it wasn't an issue. The resort has a a great setup of having things for families, but children weren't running around in every location. If you wanted to have something just adults, you easily could. The food selection was fine. Plan to make reservations for anywhere you want to go for dinner if it isn't a buffet, and do it the first day you arrive because times were very limited for reservations. We had a small group, and still couldn't get decent times. Plenty of pools, very friendly staff, not every bar makes every specialty drink so if you have something you like one day and you pick a different pool or beach location make sure they have the equipment to make the drink you want. We traveled just prior to the COVID19 shut down of the DR and this resort, literally left a day before. The staff all did a great job of supplying extra sanitizer everywhere we went. As said previously, we are more familiar with smaller resorts. We found the beach and pool areas to be a little more dirty than we are used to. In the morning we'd see trash laying on the beach, under chairs etc. They were cleaning but these were things we noticed as we walked around. The room was clean, but we noticed the grounds weren't typical to other resorts we've been. It could be that this resort is so much bigger and that many more people there, hard for staff to keep up. Be ready for the beach salespeople to be coming around trying to sell you goods. They aren't too pushy and most take no just find. They need to make a living. All in all this is a nice resort especially for its close proximity to the airport and for the price we received over the holidays on special.
    Dear travelingcarmine, Thank you for your valuable feedback regarding your recent stay with us. We will certainly use your feedback to improve in the areas you have mentioned and ensure we are consistently providing the highest level of service to all of our guests. Our entire team looks forward to the privilege of welcoming you back so we can show you the improvements we are making. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
    Written March 23, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: March 2020
    Written March 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Victor Hugo M wrote a review Yesterday
1 contribution
We loved all of the attractions, lots of good restaurants, pools and activities, right next to a beautiful beach. We also met a fantastic waitress called Ingrid, we are thrilled on how nice and helpful she treated us. Muchas Gracias Ingrid and Hard Rock Caffe!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LouAmexTripAdvi... T wrote a review Apr 2022
Mendham, New Jersey13 contributions32 helpful votes
Hotel's Favorite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
16 Helpful votes
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Apr 5, 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lemonth2018 wrote a review Sep 26
1 contribution
The resort is Beautiful and the staff and the Dominican People are wonderful. The food at the resort lacks flavor and seasoning, except at Toro. Toro Steakhouse was the best food at the resort. The drinks across the resort are inconsistent and the majority of the bars don't have cocktail menus which causes a struggle to order drinks.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear lemonth2018 Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future. Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
moneeturner wrote a review Sep 26
6 contributions
It was my birthday week and a friend’s wedding. The room was really big, but the issue was with the shower backing up. I called the front desk several times to inform them and they kept telling me that it was a slow drain. Well the drain was so slow until it backed up almost around my ankles. They sent over housekeeping by the third day to try to fix it, the guy came and looked at it, but never came back. Finally on day 4, they decided to move me into another room. The room they moved me to was just below the room I was in and guess what, that room had a slow drain as well and water was backing up, so after several complaints, the night manager sent over staff to help me move into another room. So I’m like ok, now I can relax and enjoy my vacation, not so…they were doing construction directly across from my room so not only did I have an ugly sight to look at when I opened my curtains, there was a sewage smell coming inside of the hotel area. I was so disgusted but only had two more days there and didn’t want to have to move again. The outside jacuzzi had debris all in it so I didn’t even bother using it. What really annoyed me also was that they charged my credit card an extra $100 saying that it was my bank charging me that for using my credit card. I have never heard of such thing and I contacted my bank to dispute it. My bank said that was not a charge from them and they took me through hoops to get it off of my account. So needless to say, I will never stay at that hotel ever again and I canceled my account with my bank, which was Bank of America, because they seemed unwilling at first to remove the charge. What was supposed to be a relaxing and enjoyable birthday week/weekend turned into endless calls to the front desk. Also, the restaurant I reserved for my birthday dinner did not acknowledge my reservations, but after requesting to speak with a manager, they honored the reservation. It took a long time to get our food, my pizza was burnt and the salmon was dry. I only chose that place because a few of us went there the day before and we had excellent service and the food was great; however they had a different staff on the night of my birthday, so we got less than great service. The best part about my entire trip was the wedding itself, the hydro spa, and the breakfast at one of the restaurants were we ate. The entertainment was decent as well, but other than that, my experience was unpleasant, and because they weren’t trying to be accommodating it made me decide to never ever go there again!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Before booking ask about this service charge that they charge on your credit card claiming that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear moneeturner We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in those areas. Please contact Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. We hope you give us the chance to better serve you in the future, Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bill Pinto wrote a review Sep 26
2 contributions
Jose , Abraham and Eva and Scooby-Doo Were Awesome!!! And can't say anything negative at all ,I spent a wonderful week I. Punta cana hard.rock, if you come here please ask for them they will make your vacation unbelievable
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Date of stay: September 2023
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lisamarie8948 wrote a review Sep 26
Sterling, Illinois1 contribution
Fire alarms kept us up all night and my Michael Kors purse came up missing out of our room. Plan on doing alot of walking because the trolleys take a long time to pick you up and are often full. The food is good!
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear lisamarie8948 We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in those areas. Please contact Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. We hope you give us the chance to better serve you in the future, Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roving318125 wrote a review Sep 26
2 contributions
Great experience over all except our AC could not get room cooler than 74 degrees as well as it kept having to be reset every day at some point. One night took 4 hours to get it back working, this was my only problem with the place. The room service could be slightly faster but I understand it’s a enormous place. So if you are planning to go, expect room service to take at least an hour to an hour and a half.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear Roving318125 Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We have shared your comments with the involved departments for appropriate corrective measures. We hope to welcome you to our stages very soon to earn the final star. Rock On! “This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pamela W wrote a review Sep 25
Willow Grove, United States4 contributions2 helpful votes
This was my first time staying at a Hard Rock Hotel. I was very IMPRESSED!! One thing to know before you go, this hotel is HUGE!! You need to take a shuttle to most places. Our room ( building 4) was near the main lobby so we walked there, but for every other attraction- i.e. the pool or beach, we had to take a shuttle ( or walk- which would take about 15 minutes). However, It you happen to be booked in buildings 7 or 8, you are near the beach and the pool. The hotel is loaded with tons of amenities and tons of things to do! A few things that stood out, there are lots of great restaurant choices, most of them serve breakfast lunch and dinner. Food and snacks are set up in the main lobby area throughout the day. All of these options help to reduced potential bottle-neck crowds during meal times. My only negative feedback would be about housekeeping. One day, our room wasn't clean when we returned about 5pm! Other days, the housekeeping staff never put the sofa bed back, not folded the linen.I had to do it. The following nights, I simply slept on the sofa because unfortunately, the sofa bed is VERY, VERY uncomfortable ( very thin mattress). Each day, I returned to my room and found the linens in a pile on the couch as I left them. I would have expected the housekeeping staff to fold the linen. Despite the disappointing housekeeping, I would stay at this location again. I' ll add, we were there for a wedding. The accommodations, amenities, decor, and staff were SUPERB!
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 3 days ago
Dear Pamela W Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We hope to welcome you to our stages very soon to earn the final star. Rock On! “This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TPO334 wrote a review Sep 25
1 contribution
There were very nice parts of the trip to the Hard Rock. (90% percent of the staff were amazing. Polite, cheerful, offered to help to make your stay the best one possible. Some of the people and companies used by this resort could care less. Was ripped off by an employee who miss informed us of the cabana rental rules, took our money to reserve a cabana and never did. Asked for a manager to come and see us even after the incident was reported and no manager ever showed up. There are plenty of better quality resorts around that you can spend your money on with much better food and entertainment experiences.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 3 days ago
Dear TPO334 We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in those areas. Please contact Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. We hope you give us the chance to better serve you in the future, Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cezanne R wrote a review Sep 25
1 contribution
Hard Rock Punta Cana. Rosa waitress drums pool Hector bartender By Drums pool Aldaberto bartender By Drums pool Yerica waitress drums pool Chris at stacked Gabino concierge Melvin (marvel) with entertainment Very very nice staff. Everyone is very pleasant and very helpful despite how their day may be going. They're also a lot of fun!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 3 days ago
Dear cezanner2023 Thank you for an incredible 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our amazing rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Bavaro area.
PRICE RANGE
$352 - $532 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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HARD ROCK HOTEL & CASINO PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Bavaro, Dominican Republic)

Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 miles), ORO Nightclub (0.2 miles), and Little Switzerland (0.2 miles).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, YOUYU Restaurant, and Toro.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.