Hard Rock Hotel & Casino Punta Cana
Boulevard Turistico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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Lowest prices for your stay
$438
$285
Free cancellation until 08/24/22
$438
Free cancellation until 08/24/22
Booking.com$399
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Hurb$360
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 05/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 05/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 60 hotels in Bavaro
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.1
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
17Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Boulevard Turístico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $50/day
35502Reviews3934Q+A100Room tips
Reviews
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Popular mentions
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Most Recent
+1
Best Time Ever! I RECOMMENDED THIS TO EVERY FAMILY! You won’t regret it! All types of things to do. Family friendly and kids friendly! Thank you DR i love you! Fantastic people that help you with everything! Jose was a good one!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Apr 5, 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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+1
We are just returning from a fabulous, much needed vacation. We spent the first week with two of our daughters and their families. The grandkids LOVED the water park and beach. The parents loved that we watched the kids in the evening so they could enjoy wine tasting and romantic dinners. After a week we sent them home and enjoyed five extra nights alone. Loved being with the kids. Loved the relaxing after. Our butler’s, Julio and Jesus were wonderfully accommodating. It was a little tricky checking in all ten of us but things worked out after we were settled and we felt like the staff was extremely helpful in smoothing out the initial wrinkles. We celebrated my SIL’s 30th birthday and the butler’s decorated his room and he was surprised with a song and birthday cake after a delicious meal at Toro’s. A lovely surprise for my husband and I was the dinner at Montserrat in the Casino. Our waiter, Arsenio, was fabulous. Also, we want to comment on the terrific spa treatments. I highly recommend the Vitamin C facial especially from Santa Rosetta and the aromatherapy massage from Ana Iris. For help with the hydrotherapy ask for Jenna (I think. I KNEW I should write down these names!) My husband was especially pleased with the help from Andres on the Men’s side. And if you’re looking for a word of encouragement, look for Winder at either Isla or Toro restaurants. We LOVE the new renovations they are doing and the Ambassador Suites are incredible. We can’t wait to go back.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We've been members for 9 years (several years at Hall of Fame level). There has been a significant drop in customer service even compared to last year but definitely in comparison to years past. Here are my general observations: 1) the check in experience is terrible (this has been a consistent problem over the years but the rest of the experience in the past has made up for it) 2) serving a welcome drink consisting of a splash of champagne in a solo plastic cup is cheap and low class 3) service was below standard: many of the food servers appeared irritated/distracted; on several occasions, despite our repeated request, we never got coffee until we had finished breakfast; on one night we were served wine but (again despite several requests) wine glasses (or any glasses) were not provided-- wine sat unopened on the table for 45 minutes til the end of the meal; multiple times the order was wrong or food forgotten 4) on two occasions our room was not cleaned 5) on one occasion (since the room had not been cleaned) we requested additional towels. These were never provided. We eventually walked around until we found a house keeping person. 6) when the room was cleaned, toiletries (conditioner) was not replaced-- even though we specifically requested this 7) turn down service provided 2 out of 7 nights 8) several days in.a row, the refreshments (i.e. fridge) was not restocked. 9) we had 2 bottles of wine delivered to the room for 8 people. 3 wine glasses came. The delivery person promised they would be right back... they never returned 10) guests with us (staying in different rooms) had similar experiences 11) compared to our past visits, there was no variety between breakfast venues. 12) even with reservations (as Hall of Fame members), we waited 45 minutes on 2 occasions …
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First I would like to say that there were a few employees that were absolutely amazing, Ramon who was poolside, Davina in housekeeping, Jose in Vacation Services and Facundo in the front lobby. We visited the resort 9 years ago and had a wonderful vacation everything was clean and new so when planning our vacation this year we had to go back unfortunately this time was very different. Beside the pressure from all the employees to give tips for bad service the Legends tour was absolutely horrendous. The pressure and time wasted by the employees was something I have never experienced, they just threw out numbers wanted a decision immediately then when we told them we weren’t interested continued to send people to try to sell to us and pressure us to sign up. They lied saying they were sending someone over for a survey meanwhile we never took a survey it was just another sales pitch and when we said no again the employee was rude and disrespectful. The 90 minute tour turned into more than a 3 hour pressure filled sales pitch. Honestly we didn’t think it was a bad program however the first price they gave us was $315,000 expecting us to leave a sizable deposit by the end of the conversation the price was down to $29,900 with less then a $1000 down. The employees had no respect for our time and took us away from the rest of our family for this high pressured “tour”. They also promised us credits that in the end were not available to us. Which led to more wasted time trying to get what was promised to us, it was very frustrating. The “party” atmosphere at the main pool was not suited for a family with a baby, again very disappointing. Finally the horseback riding excursion was over 30 minutes from the resort, we were told it was near the resort, and the condition of the horses borders on animal abuse. The horses were in bad physical condition and one of our guides treated his horse so poorly that the horses mouth was bleeding by the end of our ride. The other problem was the vendors on the beach who constantly pressure you to buy anything and everything. At times we couldn’t even enjoy the beach because of it. Our room was good and we made the best of our vacation.…
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hall of fame members severely let down Rooms reserved were given away an hour before we arrived Placed in room 1301 presidential suite dirty unsanitary A holiday inn quality room clearly not intended to be occupied Were moved after a second day of anxiety Treated awfully by self appointed resort general managers Jeffrey and crystal they clearly did not want us there Heriberto Cuevas butler our savior was attentive and made all reservations promptly he was a rock star and only person to thank us Lines everywhere for food need to have a better set up left suggestions hope they can straighten out Pool beach staff are great but cleanliness suffers as members leave a mess
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were at the Hard Rock Punta Cana in Aug 22 with a very large group and were extremely pleased with how everything turned out. They accommodated our large group for dinner at several of the restaurants which we appreciated. We very much enjoyed the beach, pool, hotel, food and drinks, spa, golf and the casino. We even were able to attend some of the Latin Music Festival events that they had going on and had a blast. Overall our experience wouldn’t have been has good as it was without the great product these folks offer across the board and the exceptional service everyone we interacted with gave us. In particular, we would like to commend the outstanding service of our butler, Jose Lugo, who was incredibly effective in taking care of our reservations to various activities and filling our requests. Great job Jose !!! We would definitely like to have you again when we return next year.…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The first day of arriving my fridge had a leak and there was water on the floor. I golf management and they said someone would come clean it and no one came til the next day day. It was a hazard due to the fact that my 10 year old son could have slipped on it and hurt himself. A few days later, as I was walking with my son to the theatre for a show and almost got ran over by two girls driving a cart. They were speeding and laughing and had to slam on breaks to avoid hitting us. I told gust services and filled out a form. I was golf “bubbles” would be sent to my room and they never were. I could care less about that, its the fact that nothing was done about it. The same day in the morning I went to the Isla for breakfast and no one attended me and my family. I asked a female waiter if someone could please attend us and she said someone would and no one ever did. I finished breakfast without any water to drink. Im highly disappointed with the service because it seems like they catered only to those who had a VIP bracelet. I will never return to this hotel and definitely not recommend it to my friends or any family. I will be leaving a public review on and you have lost the business of a family of 15. My brother was also asked in the bathroom if he would like to buy drugs in the restroom or to select a woman from the persons phone to be sent to his room. Completely unacceptable and a truly unsafe place for a family …
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Not a true all inclusive, a lot of construction going on, exclusive areas only for “members” use, tips are expected and a lot of the staff isn’t genuinely happy to serve you. Food was good, but not all restaurants are open and some cost extra. Top shelf liquors are included but lately he’s to find at any bar. Very disappointed.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I would highly recommend this resort. A definite 10/10!!!!! Only issue is don’t visit Toro restaurant. We loved this property from check in to check out. Atmosphere, music, culture AMAZING!!!! Must visit
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$345 - $537 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.1 miles), ORO Nightclub (0.06 miles), and Little Switzerland (0.04 miles).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.