...Trolleys are ok but prob cause we were in a central location...

...There was no wrong turn every time I walked around I found and discovered more amazing things awaiting me even a ride to get to and from each location all I had to do was wait 15 minutes and I was getting picked up by the most friendly trolley...

...We continued to sit in the same pool location because of Maribel...

...It seems this was made worse based on our room location...

...Anytime we went to the beach we were able to get a seat in a good location...

...Getting a room location that was requested however, can be a challenge...

Great Location, friendly staff unless you go through their presentation and don’t buy...

This is our 2nd time at this location and had a very good experience here...

...Beautiful location with a nice beachfront and plenty of different pool options for adults and children...

...The location was also perfect - close to all the attractions I wanted to visit...

...They were upgraded to an almost identical room as ours except for the location...

...We were in building 7B which was a great location...

...The location, amenities, scenery, golf course, pools, and beach couldn’t be topped...

...The servers are very willing to help and the location is well situated on the beach for a beautiful sunrise/sunset...

...Not sure if visit this particular location again...

We have been to Hard Rock in Cancun and Cabo and this location was definitely our least favorite...

Great location, great staff, very fun experience...

...We prefer this location over the one in Maya Riviera...

...Hard Rock Punta Cana will forever be a top vacation location for my wife and 4 children...

When we arrived at location we were happy with the room, location...

...We wanted to see the guitar light up but Pat Benetar was playing that night so it didn’t light up until 9:30...

...Atmosphere is very loud, just walking through the front I felt like my eardrums were going to pop with hearing damage...

...Extra things like decorating our room for birthday, cake, snacks and champagne made it extra special...

...As members we got to participate in the Legends of Paradise events, this included live concerts, special dinners and themed events, and various tournaments, parties, and services. The main band they chose to perform for the concerts at night was Radio XX, now one of my new favorites... They normally play out of the Speakeasy in the Cosmopolitan in Las Vegas, and if you get a chance to see them I highly recommend it... They play covers of some of the most popular music from the last 30 years, and will have you on your feet singing at the top of your lungs... In addition to having the legends of paradise event, it was also my birthday and they surprised me with room decorations and a cake halfway through the week...

...Their team really went an extra mile to make our Hard Rock experience very memorable... from decorating the room with balloons/cake/champagne…to booking a last minute massage...

...However, our biggest complaint was the environment which featured very loud, fast-paced, music that was anything but relaxing. In general, the atmosphere was very different from our past experience... We much prefer the Avalon Casino which has great service and a much more relaxing atmosphere...

...After speaking to some other travellers at airport we are glad we paid the extra money to go to Hard Rock...

...I personally enjoyed the music playing all over the resort, for once it wasn’t just club music playing but a lot of the old hits...

...It took us the full week of our vacation to try all 13 swimming pools and they were all wonderful, each pool with it's own vibe depending on whether you are in the mood for a party atmosphere or quiet relaxation...

...A day in the sun, listening to the band, and enjoying cocktails is hard to beat!...

...We had several birthdays, and Lionel helped to make each of those birthdays special in their own way including customized birthday cakes, and balloon decorations... She also helped make our birthdays special with decorations, balloons, and gifts...

...Cheap club vibe at the pools and cheap mall vibe at night in the main building with no relaxing areas that don’t have club music or screaming kids or both (especially the pools)... The restaurants are cheaply themed and didn’t feel like a resort but a mass convention hall...

...Order an in room guitar, only broken equipment was available, check in and check out - private transporation was a nightmare and totally stressful event...

...The music, I have practically begged them to play, at least a few "Hard Rock" themed songs, to no avail. I think they have 11 pools here and play a variety of Latin music at each pool, the entire day... I just asked for one of the 11 pools play some sing along music... They now have a Legendary DJ station at the members pool, but the DJ refused to play anything other than the music he likes, and he does not like any Hard Rock themed music...

...Entertainment (Music Selection needs improvement) The DJ doesn’t transition well and catered to mainly pop and not other ethnic groups...

...I want to send out a shout out to several staff that are truly “Rock Stars.” Samira Lee, Felicia Troncoso and Orlando Herrera you rock our world and always make us feel special!!...

...We tend to lounge in a less busy pool during the morning and early afternoon and then move closer to the main pool for the DJ...

...DJs playing all day at the central pool but you can also escape to a quieter pool if you prefer , The restraints are great very good standard ...

...You can party when you want but the rooms are so nice that a great night with room service and an amazing menu of music that is at your fingertips makes for an amazing time...

We brought our family to Punta Cana Hard Rock and we have stayed at the resort and have had an amazing time watching The Rock Show and Marc Anthony show...

...From being the price down the $17,500 to people cheering and music playing each time they made a sale in the sales room... In the end I just had to say that I have no money to get out the room but in doing so they went from being overly friendly to being very rude...

...We stayed at Hard Rock Cabo last December and the rooms were nicer... Additionally, our room was near the service area where I guess the housekeepers gather in the morning and they literally woke us up every morning... There was one small lounge, the theater and the bowling alley...

...A special mention to our butler Beuris who was exceptional and I recommend anyone coming here to select a room with butler service and ask for Beuris you will not be disappointed...

...There is no alcohol in the room but you can request alcohol and they will give you little travel mini bottles...

...From putting champagne & snacks in your room while you’re away, rose petals on the bed, escorting you to dinner reservations, making sure your room is ready when you check in, & anything else you may need, having a butler is the way to go... Most of the rooms have been remodeled and no matter if it’s ocean view or garden view, you can’t beat the view... She kept the room very clean every day and even put flower arrangements throughout as just something extra...

...Our rooms invoice also listed an additional $1000 in charges that when I brought up to the front desk they laughed at me and said I wouldn’t have to pay for it, so don’t pay attention to what was listed...

...The corridor and bedroom were dirty as seen on the pictures, machines noises coming from the bathtub that was turned off, making impossible even to stay at the room...

...It is refreshing to see that they are constantly renovating some part of the resort... Our building was totally renovated, and the rooms have a much brighter feel to them... The tub that was previously occupying space inside the room has now been moved outside making the room much more spacious...

...When we get to our hotel room, the room itself is very large, nice, clean, but there was water leaking out the side of the bathroom, we informed the front desk the first day but we didn’t get a room change, instead they had someone come to dry up the floor but the water starts sipping out again overnight, so we had to use a towel to cover the leaks, but because our stay was short, we did not insist on the room change the next day. But interestingly they call my friend who stayed at the room across from us the next day saying they apologize for the leak, but we were the room with the leak so the whole company feels very disorganized... The hotel room key we have to be very careful because the second you place it next to the phone, it deactivates, and it gets very frustrating when you are staying in a room far from the lobby and the room key is not working because it got deactivated, including the time we make it purposely to the lobby to change the key and we didn’t put it anywhere next to the phone and when we get back to the hotel it deactivated again...

...The first family suite we got had aircon that sounded like a jet plane a d water leaking from the walls creating a pond in the room. The next day I spent 8 hours swapping rooms and got a livable suite... Room service was always wrong...

...The rooms on the other hand are a disgrace if you are unfortunate not to get one of the refurbished ones. Our room in Building 2B has a broken and leaking hot tub from the 80s bang in the middle of the room... Room has extreme smell of damp... Our room phone does not work and this means we have no way of reporting faults or ordering room service or reservations... So today our 7th day of 14 we have returned to our room and we have no power whatsoever... So as I said great resort but some crappy rooms on the go... More like 2 or 3 star facility regarding the rooms...

...They CONSTANTLY demagnetize, resulting in having to walk all the way to the lobby (a 15-20 minute walk) because you can't get back in your room...

...David Elvido took very good care of us in booking reservations and making sure we received what we needed...

...Room service takes a minimum of 2 hours even at 2 am...

...Was told that our bulk room rate had to be approved by a supervisor who wasn't there (even though we prepaid) and we couldn't get our keys until they returned so we should go get something to eat at the market... Our room air conditioner did not cool effectively... After repeated interactions with staff who told us they would move us to a new room, we eventually just stuck it out after they never followed up...

...The room did not work well the air conditioning... They do not respond to requests made by guests, even if they have been made 15 days in advance...

...I could list 100 stuffs, but will focus in the main ones: 1) I got robbed at the room - 250 dollars of casino chips simply disappeared of my room...

...My room had a leak from the ceiling and they kept telling me they would change my room they waited until my very last night at 6/7pm to finally provide me with a new room which was a DOWNGRADE from the room I paid for... I have stayed plenty of places and if something was wrong with my room they would either switch me to a room of equivalent value and if it was not available a room upgrade was provided...

...The room looked amazing, with a great view, amazing jacuzzi. Although there was mosquitos inside of our room constantly... We called the night before and spoke to someone at the front desk to ask if they could extend the days of our reservation due to our flight being cancelled... Finally at noon, they kicked us out of the hotel saying we couldn't stay because the hotel was full and they had no room to placed us... They said we needed to leave the hotel because our room was already booked... The airport was closed, it was impossible to be booked, this was the morning after a hurricane and this people kicked us out of the hotel not caring for anything else but business...

...The room, old, especially the elevator, it's what you find in a motel, totally shocked... This person is like I'm really sorry to hear that, let me make it up to you by offering you free nights at our other locations... But we paid over twice that much, which makes this the worst value hotel we have ever stayed in...

First, it is a beautiful, clean resort and admittedly I may be a little harsh but it is expensive so I have high expectations... The beach was beautiful but there are vendors that walk the beach every day all day and you have to say no thank you many times to the same people... At a “Hard Rock” I would have expected more live music... I think because we booked through a member we got the hard sell... We had been at the resort for 24 hours and they asked us to commit for $30,000 we kindly said no and then had to say no to 6 more people andvarying other offers before they would give us the “free” zip lining... This place is all about selling vacation memberships and in order to get butlers and all the amenities some places provide for free you must join... All in all, we had a nice time but nothing stood out as spectacular and for the cost, I would not return...

it is a beautiful resort but it is not worth what you pay for. if you’re looking for a peaceful, relaxing and worry-free vacation, this is not the place to go given the price... we also got a knock on our door the day of checkout asking if they could do maintenance in our room … why give someone that room if they’re thousands of dollars to be there?...

...If you have legendary credits they are a waste you can only use them only on 4 excursions The beach was amazing even though we had red flag warnings most of the week. This was our second visit and we will not go back...

...The rooms are large, modern, and comfortable... They also did not honor the free airport transfers that were included when I booked the rooms because I tried to confirm them six days before our trip... They did offer me a private transfer for $95; however I found a reputable company that I hired for $55... She introduces me to her supervisor who basically tries to sell me on booking with any Hard Rock resort for next year at a "great price" but I needed to give them a deposit on the spot...

...It is a great place but they really do need to stop destroying the old school brand with their money grabbing tactics... It feels like a meat market where all guests are literally seen as walking dollars for the company to take advantage of... To start with we had to sit through a 2 1/2 hour sales presentation where 4 separate sales reps aggressively tried to sell us $29,000 membership... From being the price down the $17,500 to people cheering and music playing each time they made a sale in the sales room... In the end I just had to say that I have no money to get out the room but in doing so they went from being overly friendly to being very rude... The resort credits aren’t worth much, in the one gift shop that you can use credits in they virtually quadruple the prices and tell you it’s 75% off...

...The hotel while very large has no outdoor dining at restaurants and only has two bars for evening drinks (both very loud) which also have no outdoor space. Menu states two red and white wines but only Chardonnay was offered and for a five star resort this isn’t acceptable... You can be treated sub par in some areas if you aren’t rock royalty (and they know this from your wristband!)... While we did have a nice time sat in the sun, we will not be returning as other similar priced resorts offer much better dining/drinks options... Hotel also offers mini golf etc but all at extra costs... At the end of our trip, we were told the hotel isn’t up to scratch and that we could come back at a “reduced price” but had to pay $450 there and then to secure it!... Not sure why we would come back when the hotel itself is stating it is not good enough... Having been to the Riviera Maya property this wasn’t up to the same standards...

...If you are travelling from Europe, like myself, then you're in for a shock. This resort is no more than a 3*+ Hotel in Europe, or anywhere outside of the Dominican tbh... I mean who can drink 15-20 rum punches ina day and not feel tipsy, but go to the restuarant bar and have 3 and be on your way... The food, is quite frankly terrible... It's typical American high sugar, high salt content mush... And tips by the way are given after every single drink, every request for a new glass, everything, it's ridiculous...

Do not stay here.... from the moment we checked in this was a nightmare. The hotel does not bother to mention they are going to constantly try and upcharge for everything but even worse they give your information to a timeshare agent who claims to be part of the hotel staff to help arrange dinners and free attractions during your stay... Hotel claims to have transportation but when arriving they automatically try to upsale you or force you to wait a half hour... Never ever will I endure this again... run far away from hard rock punta cana.....

...Rooms were too expensive especially since one of the rooms didnt have a water view as requested months in advance for over 1k a night. Front desk were SUPER AGGRESSIVE at check out and added 1100 to the trip and wouldnt provide detailed billing, said printer wasnt working and wouldnt let us leave until we paid the bill, literally wouldnt give us a ticket to show transport to go to airport... Wouldnt go back here due to this aggressive behavior and the overly expensive nature of the hotel...

...They had me full out a form and supposedly would get back to me, which I know won’t happen because this resort is quick to take out money, but won’t help out in cases of emergency... The liquors was cheap the Pepsis and sprites were flat, and the food was bland...

I have been to this resort 4x, and each time it changes and they keep taking away. Example the spa you spend $350 on an 80-minute massage and now they want to charge you $100 , of resort credits, to use the spa amenities including steam room sauna hot tub... Most spa usually only charge you to use the amenities if you don't have a service... Next, they used to give you steak and lobster at the steak restaurant, last time we were there if you wanted lobster you'd have to use your resort credits and be charged the service fee of 20 to 25%... Being an owner in the timeshare is not worth it stay away... I would stay at another resort, once I finish using up my credits... I mean who charges to use spa amenities when you book an 80-minute massage?...

...We are members and regret ever buying into their ownership program... They are getting bombed on Travelocity and again show zero concern... In the past 12 years we have NEVER been charged for this... They now want $10/$20 per day for it... Not even Las Vegas charges for this!... Nothing about bringing canned beer on ice to the pool or trying to do anything to make it right considering how much money people have spent... I can get as much beer as I want brought to my room but they can't even bring a six-pack out on ice to the pool for their members!... And they "claim" COVID-19 causes prices changes & increases"... If money is tight you don't start huge billion dollar projects!... When asked about any of this the "VIP Services" just point fingers at each other while trying to get you to upgrade for obscene amounts of money!... These guys have a ton of competition and there is no way they will be able to survive what these other properties are offering... I only hope my review helps people out and gets them to stay away... Myself and many other members have talked on our trip and we are all disgusted with how this property has turned out... There are other resorts that offer way better service, way better prices and honestly are a better investment!...

...If you’re traveling with kids or elderly this is not the place for you unless you want to spend more money on a golf cart everyday... The hard rock really wants you to come and spend more money...

...The service at Ciao is ridiculously slow... My husband bought white Hennessy which is normally $75 in California, but was $186 in their liquor store, so make sure you ASK about prices... 4 cigars and a cutter also cost $320 at their Cana Market... I don't see any reason why we'd come back, we'd definitely try to find a nicer/more generous resort...

Overall, I would NOT recommend this resort to anyone... It was bad enough to say if I could go back, I would have just reschedule the trip in entirety instead of going here... The staff was friendly but so clearly uneducated on how to provide that resort experience we paid thousands of dollars to get... Seriously, just stay somewhere else...

...The only other places to eat were either closed for renovation or you had to pay to eat there because it was not included... Room service food was disgusting and took forrever!!... My room had a leak from the ceiling and they kept telling me they would change my room they waited until my very last night at 6/7pm to finally provide me with a new room which was a DOWNGRADE from the room I paid for... I have stayed plenty of places and if something was wrong with my room they would either switch me to a room of equivalent value and if it was not available a room upgrade was provided... All the employees wanted to do was provide credits for another stay but my husband and I REFUSE to ever come back to this resort again... There were other resorts that cost less that we had a better experience at...

...we opted to get a family photoshoot but again it wasn't included in our resort credit but the photoshoot people gave us prices that wasn't quoted on their price list... once we complained to front desk we got greeted by fred boutouba a hard rock director which fixed our problems for the last night but it shouldn't be that way to complain for a week and a director to get things fixed when paying excessive money for a holiday... as I've been twice now me and my new family will not be staying again which we have all decided...

Terrible visit where they upcharge and expect you to pay more from the moment you walk in... When a storm hit and all of their food options were limited and no amenities available, they wanted us to spend $300 for the night... We went to another 5-star all inclusive down the road for half the price and had an amazing night... That’s the NEW one” so I’d tell you that this one’s a little too old for the price...

...Wrong, the wave rider cost money, the arcade cost money, any interactive experience, cost money... Considering that what seemed like half of the resort was not in operation during our trip, you would think there would be some kind of price reduction, not at all...

Horrible food, horrible staff, horrible management, horrible service... I will never ever ever stay at another hard rock hotel, especially in punta cana!!!... I guess their reputation doesn’t mean much because I expected way better for a hard rock hotel... Worst “all-inclusive” experience of my life... The all-inclusive is a joke because they upcharge for tons of things or charge for things like a whole coconut drink without having a sign or letting you know until after you start drinking and it’s too late to say you don’t want it... Seriously, you’ve been warned not to stay here unless you like having horrible vacations...

...The gave came to check the ac the filter looked like it hadn't been cleaned it 15years. When I told him why not replace it he took a broom a sweeped it then put it back... Thers no ceiling fans in any of the rooms... They dont clean to rooms just make your beds...

...The pools were clean and safe, with lots of staff to bring food and drink to you and clean up... Beaches were wonderful, clean and picturesque although could have done with a few more umbrellas... Housekeeping was great even finding a lost pair of sunglasses that disappeared in one room...

Our favorites were the beautiful expansive turquoise water beach that was not over crowded & was always clean , the variety of pools, and the kids club!...

Have been to several AI resorts, was impressed with the friendly staff, cleanliness, and food choices... He made the freshest, craft cocktails at a pool bar... Also, appreciate having our room cleaned every day!... In post pandemic times at other resorts we almost never have our room cleaned unless specifically requested...

...The cleanliness of the resort is top notch! Never saw stay cups or trash anywhere on the very large property... Our room was always made up each day and the hospitality staff was very friendly...

...Our rooms were recently renovated, modern, and clean. The common areas were also well kept... We could smell bleach in the mornings where the areas had been sanitized... The grounds were beautiful with well manicured landscaping...

...The housekeeping staff was also exceptional. In the last several months (post COVID) housekeeping service in the US has become pretty much non existent ... Here Rosa cleaned our room daily and did a great job...

...Of all the resorts and properties I have been to this one has by far the best beach, with pristine soft white sand and a gorgeous turquoise ocean... From the food, to the service, to the immaculate property everything is top notch, and if you have any problems they will be quick to resolve them...

...We had great care with a housekeeper who took care of our rooms... Also Luis, who took care of our beverages was so on top of filling our beverages...

...the rooms were also really nice along with the tram people who drove among the resort to drop people off...

...The beach is absolutely stunning with the softest white sand and electric blue water... A lot of effort is put in by the landscapers keeping the beach clean...

...The resort was spotless (rooms, hallways, trolleys, beach chairs, pool, every bathroom, every walkway) and very well landscaped...

Punta Cana not only offers sunny warm weather, but the accommodations at the Hard Rock are upscale and clean with plenty of restaurant choices...

...The waves were too rough for swimming in the ocean, but there were a lot of clean, clear, cool swimming pools and the beach was still nice...

...The room was not properly cleaned and even though we told them no one did anything while they spent more than a half of one of my day trying to convince me to buy into a membership plan...

...Our building was totally renovated, and the rooms have a much brighter feel to them. The tub that was previously occupying space inside the room has now been moved outside making the room much more spacious... Toro has been totally renovated and has an upscale appeal to it... The Market was totally renovated last year and has a fresher, wide-open feel to it...

First off... the hotel is super clean and every aspect the room and grounds are maintained daily, the staff work extremely hard making sure guest needs are met... Housekeeping keep the rooms immaculate and replenish anything required every day regardless of the time you leave the room...

...When we get to our hotel room, the room itself is very large, nice, clean, but there was water leaking out the side of the bathroom, we informed the front desk the first day but we didn’t get a room change, instead they had someone come to dry up the floor but the water starts sipping out again overnight, so we had to use a towel to cover the leaks, but because our stay was short, we did not insist on the room change the next day... The beach is very nice, very clean, long stretch of beach with mild-moderate waves...

...Healthy issues: they reuse plastic dispensable cups (hotel said that they clean and sanitize them to reuse as a "recycle product", but seems to me an inventory, and healthy issue, specially when you see a employee washing the plastic cups with his hands)...

...considering we had an 8 month old baby fresh water took about an hour...

...The staff will try to accommodate any requests you have and every memeber of staff has been friendly with a smile and anyone you walk past says good morning/afternoon/evening. Housekeeping keep the rooms immaculate and replenish anything required every day regardless of the time you leave the room... Tips whilst appreciated by staff aren't expected, the staff don't wait around for tips they're happy if you don't tip but really do appreciate anything you give them...

...Our door lock was loose and we found our door open after they cleaned our room... Reception hardly ever answered the phone from the room... When I asked to see if I can get reimbursed the last 2 nights that I paid for but wasn’t going to be in, the supervisor didn’t even give me the courtesy to speak to me herself bu at her sent the guy at check out to tell me that was an issue for reservation department... They had me full out a form and supposedly would get back to me, which I know won’t happen because this resort is quick to take out money, but won’t help out in cases of emergency... Lastly, the welcome breakfast took over 2 hours instead of the 90 minutes and they had 3 different people insist to the point where I was uncomfortable... Very bad impression I expected better service and a different experience...

...We had a small hiccup in our first few days and we mentioned it to staff, what can I say, these guys pulled out all the stops to make our stay Perfect... Do not worry about it being too big, there are golf buggies riding around 24/7 you won't wait more than a few minutes to get a ride... We preferred the main pool which had fun staff and entertainment throughout the day... The service around the pool was amazing... Room service, lots of choice and great service... Special mention to Judith who made our stay extra special!... She genuinely wants you to have the best holiday and she gets back to you so quickly with any queries and another mention to Fred the general manager who is always walking around making sure guests are happy!...

Transport from the airport took forever, and the car was a wreck... The next day I spent 8 hours swapping rooms and got a livable suite... Room service was always wrong... The minibar was refilled only after calling reception... Toro and Zen required reservations which our key person managed to secure most of the time... A convention was going on, and at precisely 13.00, hungry attendees were released to the lunch service... So did easy access to drinks and snacks...

...The Saturday October, 10, 2022 we had dinner at the Toro restaurant that is supposed to be their best steak restaurant and a waiter, after screwing our drinks, when we tell him that was not what we order he got aggressive toward us generating a fear and anxiety that screw completely the rest of the night for us...

The hotel was very average, staff friendly initially on welcome and check in. Rooms nice but only 3 star quality, room service, cleaning and minibar were good... Bar staff and waiting staff varied... Drinks at bar were very poor, no cocktail menu, all drinks served in a very small plastic beaker which kids drinks would be served in, even on an an evening all drinks even wine are served in a beaker which you would not expect from hard rock... For how much we paid standards were very poor and I have been to better 3 stars in Spain...

...The hotel itself is very big, a bit overwhelming to get around, but it does provide free trams that takes you around the places but maybe due to the fact that it’s a busy wedding weekend at the resort, often times we see tram pass by and it already has a lot of people and we often gotta wait 2-3 tram pass by to get in. When we get to our hotel room, the room itself is very large, nice, clean, but there was water leaking out the side of the bathroom, we informed the front desk the first day but we didn’t get a room change, instead they had someone come to dry up the floor but the water starts sipping out again overnight, so we had to use a towel to cover the leaks, but because our stay was short, we did not insist on the room change the next day... But interestingly they call my friend who stayed at the room across from us the next day saying they apologize for the leak, but we were the room with the leak so the whole company feels very disorganized...

...Vodka lemonade, vodka soda, one beer on draft, etc.)... The staff was friendly but so clearly uneducated on how to provide that resort experience we paid thousands of dollars to get...

...Our room phone does not work and this means we have no way of reporting faults or ordering room service or reservations... Repair guy is here now so hopefully stop melting soon... More like 2 or 3 star facility regarding the rooms... Such a let down as resort is great and staff are top notch...

...There were lifeguards at the beach which made me feel safe because the waves were sometimes rough. I also enjoyed coming home in the evening to a clean room and fresh towels!...

...Full review will follow at the end of our stay but the service is fantastic , food beautiful and drinks great quality branded spirits , entertainment is fabulous especially during the day if you’re looking for a lovely holiday even with the kids this is it! DJs playing all day at the central pool but you can also escape to a quieter pool if you prefer , The restraints are great very good standard ...

...The pools were nice, but there was very little wait staff to come around for drinks... The trolley system they offer to take you around the resort is irregular, so you don't know if you are going to wait 2 or 20 minutes for one to come by...

...The general staff are great to deal with and eager to assist. The butlers seem to be owned by Legendary now so they appear to be more concerned with wooing and entertaining potential new guest vs existing... We were told we would get specific rooms that were written in our contract for our stay and they were unable to offer... The disconnect between what gets promised vs what is delivered bring the overall rating from great to average...

...Even though the workers probably had problems at home with flooding, housing, and other storm damage you would never be able to tell because they were the happiest people and really just wanted to make us have a great time at our stay. Bartenders were fun and friendly and made great drinks... Be sure to find Eddy the bartender...

...I'm still waiting for the feedback of the investigation 2) Me and my family were incredible disrespected by employees in several zones of the resort (restaurants, pools and even the retail shops!!!)... Just to give one example, we were having dinner at the Market restaurant and a waiter kept yelling in our ears "todo bien todo bien" every 2 minutes... One minute later the same guy got a 5 dollar tip and helped another guest to move a table... If you tip, you need to pray to get a decent service... If you tip hard, you will get a decent service...

...The majority of the provided trams used to maneuver you around the resort was allocated for legendary members which meant either walk or wait forever for another tram. Some of the pools were closed due to storm damage but the party continued at the members private pool... At this time I would not recommend booking this location unless you become a member...

...Bathroom was so dirty, shower drain was clogged which they fixed but left the debris in the shower... Maintenance and housekeeping speak Spanish so it’s difficult to get things resolved...

having stayed at this hotel 2017 me and my partner absolutely loved it. having gone back a second time as a family i have noticed a massive change in service... if you tip then you are treated well on the day at that specific place... many room service people stand at the door and expect a tip... I know it sounds horrible but i tip based on service i tipped many times throughout my stay... Every time we went for breakfast Spanish speaking family's got everything they wanted instantly and we waited an hour for water or juices/coffee which is disgusting considering the table next to us that spoke Spanish got served everything immediately... room service was quick when we tipped but then slowed down when we didn't... considering we had an 8 month old baby fresh water took about an hour... once we complained to front desk we got greeted by fred boutouba a hard rock director which fixed our problems for the last night but it shouldn't be that way to complain for a week and a director to get things fixed when paying excessive money for a holiday...

Went back a third time as the hotel gave us a free upgrade voucher due to the poor experience the second time... It meant we had 3 showers and toilets so no fighting to go first... Our fridge was always well stocked and now that the optics were removed we had lots of mini bottles of alcohol given to us... This time it's all extra if you only book for a massage you go straight to a room...

...At our last day, checked out and about to head out, someone stopped us asking how our stay was... This person is like I'm really sorry to hear that, let me make it up to you by offering you free nights at our other locations... But we paid over twice that much, which makes this the worst value hotel we have ever stayed in...

We had a great time at the Hard Rock in Punta Cana this past week, it seemed like there was always something to do or see... First the good, the resort was beautiful and expansive with more areas to explore than we had time... That is something we look for, as a small resort can get boring after a week... The entertainment shows were fun they gave us something to do at the end of the day... The service and employees were great they kept the drinks coming and made sure your meal service was great... I personally enjoyed the music playing all over the resort, for once it wasn’t just club music playing but a lot of the old hits... We also loved how big the beach area was and how many pools were available to use... So we didn’t have to worry about finding a place to lay down or on umbrella to sit under... We enjoy walking and looked forward to exploring but the constant traffic from mini bikes to the trains and room service carts was a bit frustrating... Being a coffee lover we didn’t like that the room only had an espresso maker, so a morning cup was a 15 min walk to the lobby, waiting for the restaurant to open or waiting 45 mins for room service...

...The hotel while very large has no outdoor dining at restaurants and only has two bars for evening drinks (both very loud) which also have no outdoor space... Pool staff work very hard and do bring drinks to you which was much appreciated... While we did have a nice time sat in the sun, we will not be returning as other similar priced resorts offer much better dining/drinks options... Hotel also offers mini golf etc but all at extra costs... At the end of our trip, we were told the hotel isn’t up to scratch and that we could come back at a “reduced price” but had to pay $450 there and then to secure it!...

...It was under renovations but luckily re-opened during our stay, and it was no short of extraordinary. You enter through the back of one of the store fronts and it is bright and welcoming... The staff are friendly and remember the kids and pump them up about the days activities... The inside is bright and nicely decorated with an indoor playground, a trampoline park with basketball net, a cooking area, beauty area, theatre, gym area, lego tables and lots more... They were able to participate in activities right in the kids area (like Slime Lab) or they had the option to go with the staff to do other activities like a treasure hunt and mini golf... The kids had fun there and we were able to enjoy some lounging by the pool knowing they were safe and enjoying themselves...

...From the point of arriving right up until the end of our vacation our butlers Wander, David, Elvido & Ivan went above and beyond to make sure that every detail of our vacation was a true pleasure, and made us feel like kings and queens all week. Wander made us feel like family and was there for us every step of way during our whole week, from room accommodations, dinner and show reservations and then some... When Wander was helping others guests, David and Elvido stepped in always with respectful happy smiles everyday always making sure that we had everything we needed... Santos at the Legendary pool was exceptional!!... He ALWAYS greeted us with a smile everyday, made sure we were always taken very good care of with al our beverages at the pool, and welcomed us into the for truck restaurant and food areas and truly showed us so much respect and feed us wonderful food... Randy at the Legendary pool was also always helpful, respectful and made sure we were taken care of... I also want to make sure that David and Elvido get raves as well, because each and everyday they always made sure every aspect of each detail of our stay was incredible... Ivan thanks for a great stay, The three butlers, Wander, David & Elvido, we can't thank enough for truly making our vacation as a whole group feel like we were royalty...

...I did not accept and insisted that the hotel should comply with the reservation made by me, which ended up happening, however the room provided was full of problems (loose taps, without the control tablet, without bathtub accessories, etc.)...

...The hotel staff "upsell sales pitch" (meet him for a 90 minute sales pitch) to get a higher level of service begins the minute you check into the hotel when the hotel directs you to your "Concierge". BEWARE that the simple task of making the required dinner reservations at the 7 restaurants, golf t-times and spa treatments will not be a simple task... Like my family I heard many complaints that the reality of these "conciege" employees is to upsell you to get you to join the "legends" level of stay... Beware that its not enough to get up early to reserve a chair by the pool or beach... Great place for families that want the Disneyland, cruise experience... Also animals allowed on the beach for more barking...

This place is truly paradise and the people who work here are awesome. They are the main reason we keep coming back!... The grounds are kept in perfect condition and the entire property is beautiful and clean... The restaurants are delicious and that’s saying a lot considering it’s all inclusive... Bowling, arcade, escape room, virtual reality, miniature golf, brand new water park, etc... If you plan to spend time at the beach, rent a cabana & hope Selandia, Rosanna, or Digne is working that day... They are the ones who really make your trip special... From putting champagne & snacks in your room while you’re away, rose petals on the bed, escorting you to dinner reservations, making sure your room is ready when you check in, & anything else you may need, having a butler is the way to go... She kept the room very clean every day and even put flower arrangements throughout as just something extra...

Stayed here for the last week of December and it was an amazing trip. Things we loved: There is a secret waterpark in the back of the resort that no one knows about... Kids had a 9 slide waterpark to themselves every afternoon... There are "Secret" huts by the main pool that serve roasted chicken, rice and vegetables and that was some of the best food we had for lunch... We had so much dessert, prepare to stop by the ice cream shop with your kids after every meal... They had a flowrider...and while extra, my 12 year old daughter loved it... It's hard to find a pool chair unless you get up early or are part of their VIP club... There are enough pools that you don't need to go into the ocean... Bring singles, people who take care of you really appreciate it when you throw them a couple bucks...but you don't have to...

...The hotel is huge, beautiful and clean. Do not worry about it being too big, there are golf buggies riding around 24/7 you won't wait more than a few minutes to get a ride... The pools and lazy river are amazing!... So many different pools with different atmospheres... We preferred the main pool which had fun staff and entertainment throughout the day... The service around the pool was amazing... Our favourites was Zen for hibachi and toro for steak and Italian for lobster!... You will always find something for everyone... Ice cream parlour is included and so yummy!... Coffee shop is 24 hour!... Perfect for late at night when you're walking back to the room... Room service, lots of choice and great service... Special mention to Judith who made our stay extra special!...

I have been to this resort 4x, and each time it changes and they keep taking away. Example the spa you spend $350 on an 80-minute massage and now they want to charge you $100 , of resort credits, to use the spa amenities including steam room sauna hot tub... I don't know any spas that charges you to use The amenities if you booked a service... Most spa usually only charge you to use the amenities if you don't have a service... Next, you used to be able to use your resort credits to upgrade your wine... I mean who charges to use spa amenities when you book an 80-minute massage?...

The resort is nice, needs some updating especially some concrete around the pools... We knew that some things were extra for the kids but charging $10 American for ONE round of bowling per kid each time was a bit ridiculous, this is something that should be included in the price, same with mini golf...

This was our 11th year visiting the Hard Rock Hotel and golf course and second visit post COVID... It is refreshing to see that they are constantly renovating some part of the resort... Every year upon our return something has either been renovated or added... Our building was totally renovated, and the rooms have a much brighter feel to them... The tub that was previously occupying space inside the room has now been moved outside making the room much more spacious... Toro has been totally renovated and has an upscale appeal to it... They have also added a burger and shawarma eatery at the front of the resort... The Market was totally renovated last year and has a fresher, wide-open feel to it... Pool areas never seem overly crowded as they have so many of them and never an issue finding a spot either at the pool or beach... All of the staff from the pro shop to the back shop work extremely hard at making your round of golf enjoyable... The pro shop is stocked with an exceptionally good selection of clothing and golf accessories... The beverage cart is stocked with sandwiches, snacks, and ample beverages... After your round you can relax with a cocktail in the bar that overlooks the 18th green...

...The main pool was super fun and interactive, the drinks flowed quickly and the atmosphere was fun... Shuttles to and from the pool were so slow it was easier to walk even if it was a mile...

...When we get to our hotel room, the room itself is very large, nice, clean, but there was water leaking out the side of the bathroom, we informed the front desk the first day but we didn’t get a room change, instead they had someone come to dry up the floor but the water starts sipping out again overnight, so we had to use a towel to cover the leaks, but because our stay was short, we did not insist on the room change the next day... Possibly also because of the busy weekend, when we show up for breakfast at the buffet restaurant at around 10AM, there was no champagne, and no other liquor, but hard to believe because it’s a huge resort and its never out of alcohol at the bar... The pool is amazing, there’s quite a few pool so it’s not too crowded and we didn’t have too much of a hard time getting a spot, although initially they did run out of beach towels probably just because again a very busy weekend... The beach is very nice, very clean, long stretch of beach with mild-moderate waves... Sand feels super soft, never out of beach chairs, there are so many beach chairs and different sections of the beach!... I think the pool and the beach are the best part about this hotel, but not so much for the other parts of the hotel...

Excellent resort with great restaurants and pools... Our room phone does not work and this means we have no way of reporting faults or ordering room service or reservations... More like 2 or 3 star facility regarding the rooms...

...The pools were nice, but there was very little wait staff to come around for drinks... The trolley system they offer to take you around the resort is irregular, so you don't know if you are going to wait 2 or 20 minutes for one to come by...

...Room service is great for breakfast, we did that most days so it was delivered as we got organised for the day so saved us some time. Swim up bar in the middle can get busy and rowdy, so if you want a quieter pool experience pick a different spot there’s plenty to choose from Water park is a great addition for kids, opens at 10 and there’s mini golf tucked away near block 5B We’ve had really decent food everywhere we’ve eaten... Great options by the pools which means you don’t need to get changed to head indoors No complaints...

...Things that were once included are now only available for an up charge or to members. They were more concerned with selling me a membership or another vacation than they were with ensuring this vacation was a positive experience...

...Even though gratuities are supposed to be included, everyone EXPECTED a tip. I’m all about tipping for room service, baggage, stuff like that... The lazy river was shut down.z Multiple restaurants were not open during the stay... Wrong, the wave rider cost money, the arcade cost money, any interactive experience, cost money...

...The room was huge it was a family suite and we had a second room with interconnecting door. It meant we had 3 showers and toilets so no fighting to go first... Our fridge was always well stocked and now that the optics were removed we had lots of mini bottles of alcohol given to us... We tries the escape rooms which were fun and I would definitely recommend the awaken your senses dining experiences not cheap but all the food and drinks were lovely... The spa was a bit disappointing last time we came you booked a massage and got to use the whole spa before so you got into the swimwear used the steam room sauna mud room went for your massage then got to use the pool... This time it's all extra if you only book for a massage you go straight to a room... We had an additional person with us and I kept telling them how amazing the spa is that there's the steam room etc so after the experience they were disappointed...