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Blvd. Turistico del Este, Km. 28 #74, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 47 hotels in Bavaro
Location
Cleanliness
Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Hotel links
Special Rate:Summer state of mind: Book with up to 50% off + kids and teens stay free
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
16Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Blvd. Turistico del Este, Km. 28 #74, Bavaro, Punta Cana 23000 Dominican Republic
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33043Reviews3782Q+A100Room tips
Reviews
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Popular mentions
I cannot say enough great things about the Hard Rock Hotel in Punta Cana. We booked last minute as my family was ready for a break. Benny was an amazing butler and helped with anything we may have needed. Francis is the best bar tender ever! My favorite spot is his beach bar. At that same beach bar, Ruth, Rosanna, and Davidson are the best. Such good people at this place and I am thankful I got to meet the people I did.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
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Date of stay: December 2020
Value
Cleanliness
Service
3 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Jan 2, 2021
Dear 991loril, Thank you for your 5 star review regarding your recent stay with us. We will certainly share your comments with Deyaniris and Noel, they will certainly be happy to know their hard work and dedication are recognized. Our entire team looks forward to the privilege of welcoming you back. Rock On! Edward Then Customer Care “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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it’s been a good long while since i actually was at the resort but i was just looking back at my pictures and memories from my trip and i wanted to come write a review. all i have are good memories from this trip. i remember my favorite restaurants being Isla and Los Gallos— both with incredibly good food, and me telling my family that i’d go back to those two restaurants every night if i could. i remember walking to the beach from my room every day and getting to talk to the same kind lady at my chair who would get me a piña colada— sadly, i don’t remember her name. i remember going down to the lobby the second day i was there to ask a question to guest services and meeting three of the nicest people i’ve ever met, Paula, Yarol and José— and every time i saw them again i was met with friendly, warm-hearted smiles and great conversations— in fact, i even remember walking down to the lobby on occasion specifically to see Yarol or José just because i was so excited to have great, familiar faces. i remember seeing one of my favorite people, Brenda/Beba (i don’t remember what she goes by at the hotel) a few times around the resort, she’s so great. i remember singing at karaoke night and getting the whole room going when i sang Como La Flor. my point in sharing all these memories is to share that this place gives me so much joy when i think about it— and everything that comes from it is positive vibes. i hope to go back as soon as i can, if i could, i’d get on a plane right this minute to go back.…
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Date of stay: April 2021Trip type: Traveled with family
Helpful
We really, really needed a vacation. This is a beautiful place in a beautiful Country. It's not perfect, but it could be. Positives: Generally very friendly and helpful staff. Special shoutout to Maura at the beachfront bar who is literally walking the beach carrying loads of drinks 8 hours a day. Tough job and she does it with a lovely attitude and a smile. Also, Olga at the coffee spot outside the Casino, who I happened onto on her first day working that station. Very well done. Also Mary, our Concierge, fixed everything Hard Rock's awful booking system couldn't seem to fathom. We never got a butler (our booking said we should) but Mary functioned as one, even texting us after she went home. Really Outstanding Service, for which we were very grateful. The beach: Nice powdery soft sand. Good ocean temp. Beautiful. Not good for swimming or water sports, but good to get wet in to cool off. Who cares, get a drink from the bar, relax and enjoy. Just perfect. Not a fan of the vendors but they need to eat too. Food was decent with one exception, I will address that in "Negatives." First night was the buffet, which because of Covid has wait staff who bring your selections from the menu. Still very buffet-like, just no going up to the sneeze guard to grab your own grub. It was about what we expected: Bargain Cruise level buffet. Think Carnival on a port day. Ipanema was actually quite good. Lots of chicken and pork, little bits of beef here and there. Overall very nice, good atmosphere, good service. Los Gallos-probably not what you were expecting if you thought you were going out for Mexican Food or Tex-Mex, but we all liked it. Order something that sounds good and it likely will be. Keep in mind, this Hard Rock is not an exclusively "American" destination, there are a lot of Latin American Tourists here as well. The idea seems to be to cater to a broader culinary experience. Toro-The free steak (NY Strip, I think) was huge and decent. Perfectly cooked to order. The Filet ($45.00 US additional) was phenomenal. For 45 bucks, it should be. Get a nice wine, have a really nice dinner with a pool and ocean view. Currently serving out of the ISLA space, check the schedule. Zen-Asian Fusion It's your local Hibachi grill, except you really don't order. You can't, for example specify "Steak and Tired Lobster" you get beef, chicken and if you like, shrimp. Everyone gets the same thing, including Miso Soup, a small sampling of innocuous "sushi" , fried rice and Chicken/Beef/Shrimp. We all liked it, one note: much lower Soy Sauce Content that you are probably accustomed to. Not a bad thing. Breakfasts are standard fare done pretty well. Go early or stand in line with people who aren't very good at standing in line with courtesy. Personally, I'm more of just a coffee person. The coffee was good, but I am puzzled at the logic of using shelf stable milk? What? Great way to make just about anything good turn meh. Maybe fresh milk isn't a thing in the DR, but it should be. With an average shelf life of a month, refrigerated milk and cream are definitely worth doing. Easy fix, they just need to do it. That, and offer larger cups. It's a long damn walk. make it worth my while. Overall the entire facility is clean and well kept, with the exception of the guest rooms. It feels like Vegas on the ocean kind of, and the landscaping is beautiful. If that's your vibe, you will love it. Except for maybe this: Negatives: Food: The Italian place where the steaks were literally inedible. Seemed tired beef was soaked back to life in Balsamic Vinegar. Because that's Italian cooking? Um..no...That's the accounting dept. running the kitchen, and it showed. Use better judgement. Experience: The guitars they have to loan out are a LOT harder to get than they make it seem. I understand limited supply, but if I get one (I did after waiting a couple days) and the Front Desk calls asking for it back the very next day (we booked 7 nights) what the heck is the point? I play, I was enjoying it, but I gave it back so someone else could do the same. This is an odd dynamic. Do it well or don't do it. Check in: For us was slow. No one in front of us, just took way too long. Is 20 minutes to get wristbands, room keys for a single room and brief directions to a room? Yes it is. 30 minutes, therefore, is much too long. Much like Wizard of Oz, the desk staff had to disappear behind a curtain for a bit for anything to actually occur in the great hall. I've had better check in experiences at a Motel Six, when i just walked in the door and took a room without a reservation. They also left the light on for me, so there's that. This needs improvement. Not sure what's broken, likely the Opera system, but holy moly get that fixed. Nice people in there, just no effective processes in place to move people swiftly. Golf cart rental: OK you've probably read the reviews from people saying you need to rent a cart to drive around in. We did, we were glad we did. Even at less than 50% occupancy, waiting for the tram is a bit annoying. You've heard everyone else say it, so here goes: This place is huge. That said, for 90 bucks a day, you'll be lucky to drive it 3 miles a day. If you are in decent shape, walk it or take the tram. Luis at the golf cart rental place is awesome. Our reservation (prepaid) got screwed up, it took him a day, but it got fixed. It was also a bit difficult to return, they don't open until 9, so if you're leaving for the airport at 8 am, you CAN'T return it. You literally have to return it a day early before they close or you are stuck. And don't expect a refund for that day you didn't use! Positives and negatives both, but overall experientially a negative. Still curious to see how the accounting works out on this. Since we received our cart late, they were to refund my card and charge it to the room for a reduced time period. No refund yet, 10 days later. I will be tracking this. The hard sell: lots of complaints on here about the timeshare selling. We got lucky, those folks were gone for the day by the time we checked in. They still hunted us down, even called us at 8 am (this is a party foul) but we just said no. Remain calm and polite, just say no. The pools: Lots of pools. I don't get in pools often. I didn't fly to a foreign country to swim in a pool. I have one in my back yard. I was looking forward, however, to the swim up bar. It was closed. Covid, apparently. I fail to see the logic: In the pool we are surrounded by a caustic chemical that sanitizes everything. Seems safe, but whatever. The Beer Selection: Presidente and Presidente Light. Hope you like them. It's all they have. Presidente is actually on par with most major American brands, better than most actually and far better than Corona or Modelo. I ended up liking it. Took a lot of tries, but practice and perseverance saved the day. A note on our room: Comfy beds, reasonably clean. Dated and well past its prime. Think Susan Sarandon in a sexy sun dress. It's Susan Sarandon, in a sun dress! Thirty, maybe forty years ago: Oh yes, yes Susan, oh hell yes. Now: Jesus! Susan, have you lost your senses? (she has.) The room could probably be fixed up nicely by a couple tradesmen in a couple days. Neither Susan nor I, at this point , are able to be restored. I think it is more a reflection of the attitude of the OWNERSHIP of Hard Rock than anyone else that they would knowingly charge 300-600 (or more) per night for a room that has water damaged doors, shower doors that don't close, paint jobs that manage to paint the walls, the trim, the floor, the tile, jury-rigged plumbing fixtures...I could go on. It's a shame. It's a nice setting. Put some actual effort into restoring it, making repairs and doing them well. That's enough. We enjoyed our vacation.…
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a new one,
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Helpful
Our stay in Hard Rock is been very pleasant. We had a caricature done by Sam. He did a great job, he is very nice and talkative. He did an impressive job in 15 min. You can find Sam by the pools and if you are not sure he can show you some of the jobs he has done. You won’t regret it. This drawing is a great memory to keep. Thanks Sam.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
PRICE RANGE
$285 - $755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.1 miles), ORO Nightclub (0.06 miles), and Little Switzerland (0.04 miles).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.