PROS: I will start with the positives. A lot of the workers, specifically bar staff, were great when they got to know you. We went back to several bars to visit specific workers who made the experience more fun. Food was pretty good at all restaurants. They did a good job of trying to keep the sea weed cleaned up. Pool party events were fun especially the foam party and pineapple drink party. Room was awesome and huge and definitely stayed clean and up to par. They even did something special for my Mom's birthday in her room when we asked. The tepanyaki restaurant was a great time. The staff goes above and beyond to make it fun for everyone there. CONS: Probably the biggest complaint I have is how early the bars closed. Swim up bars closed before it was even dark. AND we had a swim out room we paid extra for and were even asked to get out of the pool at our swim up room at 6:00 every night because they had put chemicals in the pool..... this was really frustrating. We paid good money for the swim out room and wanted to utilize it whenever we wanted. Definitely killed our vibe. Secondly, the beach restaurant required full clothes and shoes and even if you put clothes over your suit and were wet they personally come and KICKED YOU OUT. Literally, made us put our plates down and leave..... at a beach side restaurant.... this didn't make much sense. Every resort I have visited that offered a beach side restaurant was casual dress so you could hop off the beach and grab lunch at your convenience. Seaweed was an issue our first day. It was disappointing to look out and just see giant clumps of sea weed all over the beach and in the water. However, they did a great job of trying their best to keep it cleaned up and in the mornings it always looked a lot better. This is sort of out of their control but I felt it should be noted. Many of the restaurants that required reservation also required men to wear pants. Not many men in our group packed pants for a trip to a hot climate area so we were unable to go to several places to try the food. Don't expect to have access to the sister resorts. Although you can walk there you are unable to get drinks or anything at their bars.…
The hotel was beautiful, but one or more of their employee's are theives!! They stole my credit card during check out and proceded to charge almost $600 before my credit card alerted me. When reported they neglected to do anything about it. I will never stay there again!!
The pool was very nice, with the bar right there. Presidentes mmmmmm. Very nice staff, friendly and always around you. Rooms are nice but can be cleaner. The AC was leaking. Nice experience. Ramon at the buffet was very helpful. We enjoyed it.
First, let me say this is my second visit to the Elegance Club at this resort. The first visit was awesome! Unfortunately, this visit was the opposite....and I'll never be back. We went 4 days without air conditioning. I asked my Butler, Erickson (by the way, if you so come here and get him as your Butler, request someone else) said he would take care of getting it fixed. I texted him and he never responded. Then we got back from an excursion and the air was still not fixed. I ended up going to the front desk myself to talk to the hotel manager. The decided to move us to another room. This fixed the immediate problem of the air conditioner, but they never offered us anything because of our trouble. We will never return.
This past January, my mom and I booked a last minute trip to Punta Cana, and we are so glad we chose to stay at Majestic Elegance!! Everything from the food to the beach to the amazing service was nothing short of excellent! We would especially like to give a big shout out to Nilka in the lobby bar, who went above and beyond every night, remembering our drink orders and chatting with us. She is truly a gem!! The Italian restaurant was definitely our favourite for dinners, and we took advantage of the Preferred Club lounges for most lunches. We truly felt pampered and rested by the end of our stay. I can not recommend enough. We will definitely be back!