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Majestic Elegance Punta Cana

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Arena Gorda A Macao Arena Gorda a Macao, Bavaro, Punta Cana 3005 Dominican Republic
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Traveler (24075)
360
Panoramas (134)
Pool & Beach (5617)

About

#5 of 37 hotels in Bavaro
Location
Cleanliness
Service
Value
Travelers' Choice
Opening in October 2008, the Majestic Elegance Punta Cana is the answer to fulfill the needs of a clientele, which is becoming more demanding of a high-end menu of facilities and services. This spectacular 5 star all inclusive resort is surrounded by the most astonishing landscapes, exuberant flora and fauna, making it an ideal place for Caribbean lovers and first timers visiting the Dominican Republic. In two words “comfort and style”, is the best definition to describe the New Majestic Elegance Punta Cana.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Indoor play area for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Salon
Steam room
24-hour security
Concierge
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Ocean View
Languages Spoken
Spanish

Location

Full view
46Car recommended
Grade: 46 out of 100
11Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
19,962Reviews2,338Q+A100Room tips
Traveler rating
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Popular mentions
Katelyn C wrote a review Aug 2020
1 contribution2 helpful votes
PROS: I will start with the positives. A lot of the workers, specifically bar staff, were great when they got to know you. We went back to several bars to visit specific workers who made the experience more fun. Food was pretty good at all restaurants. They did a good job of trying to keep the sea weed cleaned up. Pool party events were fun especially the foam party and pineapple drink party. Room was awesome and huge and definitely stayed clean and up to par. They even did something special for my Mom's birthday in her room when we asked. The tepanyaki restaurant was a great time. The staff goes above and beyond to make it fun for everyone there. CONS: Probably the biggest complaint I have is how early the bars closed. Swim up bars closed before it was even dark. AND we had a swim out room we paid extra for and were even asked to get out of the pool at our swim up room at 6:00 every night because they had put chemicals in the pool..... this was really frustrating. We paid good money for the swim out room and wanted to utilize it whenever we wanted. Definitely killed our vibe. Secondly, the beach restaurant required full clothes and shoes and even if you put clothes over your suit and were wet they personally come and KICKED YOU OUT. Literally, made us put our plates down and leave..... at a beach side restaurant.... this didn't make much sense. Every resort I have visited that offered a beach side restaurant was casual dress so you could hop off the beach and grab lunch at your convenience. Seaweed was an issue our first day. It was disappointing to look out and just see giant clumps of sea weed all over the beach and in the water. However, they did a great job of trying their best to keep it cleaned up and in the mornings it always looked a lot better. This is sort of out of their control but I felt it should be noted. Many of the restaurants that required reservation also required men to wear pants. Not many men in our group packed pants for a trip to a hot climate area so we were unable to go to several places to try the food. Don't expect to have access to the sister resorts. Although you can walk there you are unable to get drinks or anything at their bars.
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Date of stay: September 2019
Location
Service
Sleep Quality
2 Helpful votes
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Response from Customer Care, Other at Majestic Elegance Punta Cana
Responded Aug 10, 2020
Dear 56katelync, Thank you for taking the time to share your feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciated our ground and facilities. We are so glad to know that our staff provided an excellent service. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We really take in consideration the feedback from our guests and we are taking your feedback with the utmost seriousness it deserves. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Sassy P wrote a review Jul 2020
Norristown, Pennsylvania7 contributions2 helpful votes
The hotel was beautiful, but one or more of their employee's are theives!! They stole my credit card during check out and proceded to charge almost $600 before my credit card alerted me. When reported they neglected to do anything about it. I will never stay there again!!
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Date of stay: August 2019
2 Helpful votes
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Response from Customer Care, Other at Majestic Elegance Punta Cana
Responded Aug 12, 2020
Dear Sassy P, Thank you for taking the time to share your feedback regarding your recent stay with us. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. Regarding to the inconvenience that you express, We have tried to locate you, so that you can provide us with more details about this matter, so we can be able to offer you better assistance. We take the time to listen to your constructive comments, so we can continually improve our services. Thank you for sharing your experiences with us. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Marie Robinson wrote a review Jul 2020
Canada3 contributions
The pool was very nice, with the bar right there. Presidentes mmmmmm. Very nice staff, friendly and always around you. Rooms are nice but can be cleaner. The AC was leaking. Nice experience. Ramon at the buffet was very helpful. We enjoyed it.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: Room near the pool are noisy
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Response from Customer Care, Other at Majestic Elegance Punta Cana
Responded Aug 3, 2020
Dear beautybeast2020, Thank you for sharing this glowing review of your recent holiday experience at Majestic Elegance. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are thrilled to read that you were extremely satisfied with the level of service received from our team members. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Rodney L wrote a review Jun 2020
20 contributions14 helpful votes
First, let me say this is my second visit to the Elegance Club at this resort. The first visit was awesome! Unfortunately, this visit was the opposite....and I'll never be back. We went 4 days without air conditioning. I asked my Butler, Erickson (by the way, if you so come here and get him as your Butler, request someone else) said he would take care of getting it fixed. I texted him and he never responded. Then we got back from an excursion and the air was still not fixed. I ended up going to the front desk myself to talk to the hotel manager. The decided to move us to another room. This fixed the immediate problem of the air conditioner, but they never offered us anything because of our trouble. We will never return.
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Date of stay: May 2019Trip type: Traveled as a couple
2 Helpful votes
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Response from Quality-Majestic, Quality Assistant Manager at Majestic Elegance Punta Cana
Responded Jun 17, 2020
Dear Rodney L, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to know that your experience did not turn out to be thoroughly satisfactory. On behalf of all of us here at Majestic, we apologize for any inconvenience you experienced during your stay, and we promise to review and analyze all your comments in order to improve. I have also forwarded your comments to our General Manager for immediate review. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. I sincerely hope that you will provide us with an opportunity to redeem ourselves, and prove to you that this experience does not correspond to our service standards, by visiting us again in the not too distant future. Laura Goyes Quality Assistant Manager Majestic Resorts
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Colleen G wrote a review May 2020
1 contribution
This past January, my mom and I booked a last minute trip to Punta Cana, and we are so glad we chose to stay at Majestic Elegance!! Everything from the food to the beach to the amazing service was nothing short of excellent! We would especially like to give a big shout out to Nilka in the lobby bar, who went above and beyond every night, remembering our drink orders and chatting with us. She is truly a gem!! The Italian restaurant was definitely our favourite for dinners, and we took advantage of the Preferred Club lounges for most lunches. We truly felt pampered and rested by the end of our stay. I can not recommend enough. We will definitely be back!
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Date of stay: January 2020Trip type: Traveled with family
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Response from Quality-Majestic, Quality Assistant Manager at Majestic Elegance Punta Cana
Responded May 12, 2020
Dear 965colleeng, Firstly, the entire team of Majestic Mirage wants to thank you for sharing your experience with the rest of the TripAdvisor community. Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations. We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome. Laura Goyes Quality Assistant Manager Majestic Resorts
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PRICE RANGE
$179 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
majestic elegance punta cana hotel punta cana, majestic elegance hotel punta cana, punta cana majestic elegance
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
598
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Frequently Asked Questions about Majestic Elegance Punta Cana
Which popular attractions are close to Majestic Elegance Punta Cana?
Nearby attractions include Arena Gorda Beach (0.5 miles), Sky Casino Punta Cana (0.5 miles), and Punta Blanca Mall (0.5 miles).
What are some of the property amenities at Majestic Elegance Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Majestic Elegance Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Majestic Elegance Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Majestic Elegance Punta Cana?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Majestic Elegance Punta Cana?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Orquidea.
Are there opportunities to exercise at Majestic Elegance Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Majestic Elegance Punta Cana have an airport shuttle?
Yes, Majestic Elegance Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Majestic Elegance Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Majestic Elegance Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Majestic Elegance Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.