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TRS Turquesa Hotel

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About

#7 of 28 all-inclusives in Bavaro
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
GreenLeaders Platinum level
TRS Turquesa Hotel is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Free shuttle or taxi services
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Value
Quiet
Languages Spoken
English, French, Spanish, German
4.5
17,160 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Set against a backdrop of beachfront serenity, TRS Turquesa Hotel is lauded for its stunning location and convenient access to attractions, though the food quality receives mixed reviews. While some guests find the rooms in need of an update and report issues with humidity, the hotel's cleanliness generally earns positive remarks, with special praise for its well-kept grounds. The hotel's amenities, including butler service and the Chic Cabaret, are standout features, complemented by an effusive service team that goes the extra mile to delight guests. However, noise levels and a bustling atmosphere draw criticism from those seeking tranquility.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Outstanding
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17160Reviews2290Q+A100Room tips
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elisajohnsrud wrote a review Yesterday
1 contribution
Husband and I first trip back in a few years. Pushy sales, pictures didn’t match real thing, beds were uncomfortable, limited perks for the cost unless you were PPE for another $100/day upgrade. Day bed weren’t even available for rental or use without it.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amy K wrote a review Aug 2022
Huddersfield, United Kingdom50 contributions
+1
Hotel's Favorite
We visited this beautiful resort in July and received a warm welcome as travel club members. Check in was very smooth at the travel club lounge.Cecelia was a great concierge. I would like to thank Elvi at the travel club who was always there with a smile to help us with anything we needed. A big thank you to Wanda too for her wise words of advice. Restaurants We were very impressed with the restaurants at the TRS. We loved having breakfast and lunch at Helios every day. The buffet options are tasty and you can also order from the a la carte. We enjoyed the atmosphere and food at La Boheme. I liked how the dancers would sometimes come in too. Loved the steak at Helios, and the pasta. Kusko was also excellent. We enjoyed the lobster at Caprichio. The staff at the restaurants are wonderful and I cannot praise them enough. A huge thank you to Wilkin, the food manager at Helios at breakfast. He arranged a wonderful anniversary meal for us at La Boheme, he is a real credit to the TRS. The chef Marc was so attentive, he came out to talk to us and cooked us a delicious meal. Also a huge thank you to David the food manager, I enjoyed our Amy Winehouse chats, and you always looked after us at Helios and Caprichio. We looked forward to seeing you. Thank you to Andres the food manager at Kusko. We would like to give a special mention to the sommelier Gustavo who was fantastic and made sure we had a wonderful bottle of wine with our meal at La Boheme, we also loved how he presented the wine it was very theatrical. Your special medal and apron were lovely. Thank you to the wonderful staff , Ramoncita, Chavely, Kiomara, Daniel, Angel, Anito, Emilio and Luis, at Helios and other restaurants in the evening, thank you so much. You made every meal a pleasure. Thank you to Dolores the TRS pool server, for her lovely welcome every time she saw us. Thank you also to the lovely ladies who greeted us every morning, I miss you Stephanie and your team. We enjoyed the facilities at the spa, especially the hot tub, cold pool, and mud treatment area. The pool was beautiful. Thank you to the ladies in the juice bar who always served my husband Vincent. The reception staff were also great. The massages are wonderful. We had an amazing ambassador suite in building 50, which had a beautiful view of the TRS pool. Our butlers were fantastic, thank you Felix, Francisco, Rosa, Melkhi and Margee you are amazing. Thank you for everything, you were always there for anything we needed. Thank you also to Juan in building 51, who we met, he is so smiley and friendly. It was also lovely to meet Patricia the lady in charge of the butlers, she also gave excellent service. A huge thank you to our special friends Joel and Stalin at reception, you made every day special. We loved talking to you and thank you for your excellent friendly service, you are a credit to the TRS, we can’t wait to see you again. Thank you also to Merlin. Thank you to the lovely buggy driver Cecilio, what a lovely man. This is a beautiful resort and we had a wonderful holiday. The staff were really amazing and made it what it was. The service at the TRS is fantastic. I can’t wait to come back and see you all. It was so sad to go home, but we’ll be back.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Building 50 facing the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Sachenca Nuñez, Guest Services / Front Office at TRS Turquesa Hotel
Responded Sep 4, 2022
Dear Amy, Many thanks for choosing an as your preferred destination for your recent vacations. We also thank you for your valuable comments. It is gratifying to know that we have exceeded your expectations by providing quality service, and you have been captivated by our culinary selections. We will translate your kind words to our entire team with the sole objective that we continue to work hard in this line. Thank you for your time and trust in our chain, we look forward to your soon return to this home in Punta Cana. Kind Regards, Sachenca Núñez, Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brownie0010 wrote a review Yesterday
Derby, United Kingdom44 contributions
There's too many things to complain about i'm afraid. Cold food EVERY day. Power cuts EVERY day. No running water EVERY morning. The butler might as well have not been there. The mini fridge didn't refilled. The external noise was dreadful. These are just a few i'm afraid. The hotel was clean and tidy so if this is what they're basing the 5Stars on then its right. However, if you put the whole experience together its a 3 star at VERY best, Extremely disappointed and WILL NOT be going here again.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Relax67675564299 wrote a review Yesterday
1 contribution
Positives: plenty of activities to keep busy, beautiful beaches, good food for an all-inclusive, didn't feel too crowded Negatives: the restaurant service was slow at certain places and we had multiple orders forgotten at one of the restaurants, rooms were not very soundproof, nighttime activities were a bit limited
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear Relax67675564299, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed many aspects of your stay, including the variety of activities, beautiful beaches, and the quality of food in our all-inclusive package. We appreciate your positive comments regarding the overall ambiance and the feeling of not being too crowded. However, we regret to learn about the challenges you faced during your dining experiences. Your comments regarding slow service and forgotten orders are concerning, and we sincerely apologize for any inconvenience this may have caused. We will address these issues with our restaurant teams to ensure improvements are made promptly. Additionally, we understand that room soundproofing was not up to your expectations. We appreciate your feedback on this matter, and we will assess the possibility of implementing soundproofing enhancements to enhance our guests' comfort. Regarding the limited nighttime activities, we will review our current offerings and explore opportunities to diversify and expand our entertainment options during the evening hours. Your insights are crucial in helping us refine and improve our services. We value your input and hope that despite these challenges, you had an overall enjoyable experience. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Best regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherri S wrote a review Yesterday
vassar1 contribution
+1
This is our 1st to TRS and it was the best We’ve stayed on the Grand Palladium side before but definitely prefer TRS. Norielis was the best butler!! She was on top of everything for us! She left us a nice surprise one day when we got back from our excursion. We will definitely be back to TRS!!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear sherris88, Thank you for sharing your wonderful experience with us! We are thrilled to hear that your first visit to TRS was the best trip ever and that you preferred it over the Grand Palladium side. It's fantastic to know that Norielis, your butler, played a significant role in ensuring your stay was exceptional. We're delighted to hear that she went above and beyond to make your experience memorable, leaving a nice surprise after your excursion. Our team strives to provide outstanding service, and it's rewarding to know that Norielis contributed to the success of your stay. We look forward to welcoming you back to TRS in the future. Thank you for choosing our resort, and we can't wait to provide you with another fantastic experience on your next visit. Best Regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Becky G wrote a review Yesterday
1 contribution
Norielis was our butler for the week and she was phenomenal! Made it a great week for us! She ade the week so much easier. When we had questions or needed anything we got a prompt response from her. It was greatly appreciated. It makes me never want to go on vacation without a butler again.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear beckygM5522UA, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Norielis, your dedicated butler, played a significant role in making your week-long vacation enjoyable and memorable. It's wonderful to know that Norielis went above and beyond to assist you and promptly address any questions or requests you had. Providing exceptional service is a top priority for us, and we are thrilled to hear that she contributed to the ease and enjoyment of your stay. We appreciate your kind words and are pleased to have left such a positive impression on your vacation experience. Should you choose to visit us again in the future, we look forward to providing you with another outstanding stay. Best Regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cpbarham2024 wrote a review Feb 19
1 contribution
Overall great, the food was bland and disappointing other than that our stay was superb. Our butler team made our stay exceptional and provided help and assistance whenever needed. The landscape was very well maintained
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear cpbarham2024, Thank you for taking the time to share your feedback regarding your stay at TRS Turquesa Hotel. We are delighted to hear that overall, you had a superb experience during your time with us. We appreciate your honesty about the food, and we apologize for any disappointment you may have experienced in this regard. We take your feedback seriously, and we will use it to continually improve our culinary offerings. It's heartening to know that your butler team played a crucial role in making your stay exceptional. Providing excellent service and assistance whenever needed is our top priority, and we're glad to hear that your butler team contributed to the positive experience. We're also pleased that you enjoyed the well-maintained landscape. Our team works hard to create a pleasant environment for our guests, and it's rewarding to know that their efforts have been noticed. Thank you for choosing TRS Turquesa Hotel, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Véronique wrote a review Feb 19
Montreal, Canada8 contributions
+1
Reliable high-quality meals, activities, accomodations. I visited by myself with the goal to stay on the resort and recharge. Very zen. Caring staff. Room service (via the app, incl. in all-in package) is a nice option if one might prefer to stay in / rest after a day in the sun. The resort's spa is so worth it - I went twice for massage therapy + for the spa's private (quiet) pool and hydrotherapy circuit.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear versims, Thank you for choosing our resort as the destination for your peaceful solo retreat, and for sharing your positive experience with us. We are delighted to hear that you found our meals, activities, and accommodations to be reliable and of high quality. It's wonderful to know that your goal of recharging was achieved during your stay, and that you found the atmosphere to be very zen. We appreciate your kind words about our caring staff, and we're thrilled that you enjoyed the convenience of room service, especially via the app and as part of our all-inclusive package. We're also pleased to hear that you took advantage of the resort's spa, and that the massage therapy, as well as the private and quiet pool with the hydrotherapy circuit, added to the overall relaxation of your retreat. Thank you for sharing your experience with us, and we hope to welcome you back for another rejuvenating stay in the future. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cabertossr17 wrote a review Feb 19
1 contribution
Excellent staff all the way from reception to transport to butlers to housekeeper to waitstaff and burger man on the beach. Had a poor waitress 1 night which ruined our meal but all other were excellent. 12th time visiting and this is the only resort we go to
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear cabertossr17, Thank you for sharing your feedback on your recent stay with us at TRS. We are delighted to hear that our staff, from reception to transportation, butlers, housekeepers, waitstaff, and even the beach burger man, made your experience excellent. We sincerely apologize for the inconvenience caused by the poor service from the waitress on one night. We understand the impact it had on your meal, and we appreciate your understanding. Rest assured, we will address this matter internally to ensure it is an isolated incident and does not happen in the future. It is truly an honor to hear that you have visited us 12 times and that TRS is the only resort you choose. Your loyalty means the world to us, and we are committed to consistently providing you with exceptional experiences. Thank you for your continued trust in us, and we look forward to welcoming you back for your 13th visit and beyond. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Margaux B wrote a review Feb 19
1 contribution
My husband and I just returned back from our 7 day trip to TRS. It was absolutely amazing and really have no complaints. Our Butler Noris was the best, very on the ball to all of our needs and what we wanted to do on our vacation. Noris set up everything for us from dinner reservations to shows and spa appointments. She even left a beautiful Valentines day surprise in our room. It was very romantic. All of the staff at this resort are very attentive to all of your needs. I did not meet one person who complained about the services they were receiving. The food was good and from place to place there was a good variety to choose from. The housekeeping also went above and beyond everyday! I would highly suggest this resort and we will be going back again soon!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Yasindi Jiménez, Other at TRS Turquesa Hotel
Responded yesterday
Dear margauxbR1341TE, Thank you so much for taking the time to share your wonderful experience at TRS Turquesa Hotel. We are thrilled to hear that your 7-day trip was absolutely amazing and that you have no complaints. Your positive feedback is truly appreciated. It's delightful to know that Noris, your Butler, played a key role in making your vacation special. We're glad to hear that Noris was attentive to your needs, organized dinner reservations, shows, spa appointments, and even added a romantic touch with a beautiful Valentine's Day surprise in your room. We will make sure to commend Noris for her exceptional service. We are proud to have a team of dedicated and attentive staff members who strive to meet the needs of our guests. It's heartening to hear that you encountered excellent service throughout your stay and that everyone was satisfied with the services provided. We're also pleased that you enjoyed the variety of food options and that the housekeeping team exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back to TRS Turquesa Hotel for another fantastic experience soon. Thank you again for choosing TRS, and we can't wait to host you again. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$312 - $535 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites turquesa by palladium hotel punta cana, royal hotel punta cana
FORMERLY KNOWN AS
The Royal Suites Turquesa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
372
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TRS TURQUESA HOTEL - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Bavaro, Dominican Republic)

Frequently Asked Questions about TRS Turquesa Hotel
Which popular attractions are close to TRS Turquesa Hotel?
Nearby attractions include Olasouvenirs (0.1 miles), Dominicana Rai (0.06 miles), and Cusie Boutique (0.2 miles).
What are some of the property amenities at TRS Turquesa Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at TRS Turquesa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Turquesa Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TRS Turquesa Hotel?
Yes, free parking is available to guests.
What are some restaurants close to TRS Turquesa Hotel?
Conveniently located restaurants include Onno's Bavaro, The Greek Resort 24 Hour Beachfront Restaurant, and Chic Cabaret & Restaurant Punta Cana.
Are there opportunities to exercise at TRS Turquesa Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at TRS Turquesa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Turquesa Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Turquesa Hotel?
The staff speaks multiple languages, including English, Spanish, French, and German.
Does TRS Turquesa Hotel have any great views?
Yes, guests often enjoy the ocean view available here.