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111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phulay Bay, a Ritz-Carlton Reserve
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 in Nong Thale
Location
4.3
Cleanliness
4.8
Service
4.8
Value
4.2
Travelers' Choice
Phulay Bay, a Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from the Andaman Sea, the ethereal beaches, and lush tropical rainforests, you will find a peaceful paradise at Phulay Bay, a Ritz-Carlton Reserve. Stay with us and embark on a voyage of discovery where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Swimup bar
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Bottled water
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Thai
Hotel links
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Location

Full view
40Car recommended
Grade: 40 out of 100
13Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1134Reviews58Q+A100Room tips
Traveler rating
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AliJO wrote a review Today
North East England, United Kingdom15 contributions
+1
I don’t even know where to begin to review Phulay Bay. It was the most exceptional place we have ever been! We chose Phulay Bay for our dream wedding location and although due to covid we did have to postpone it was without a doubt worth the wait! The service was second to none, we were a group of 6 and we all felt like part of the Phulay Bay family, anything we needed just appeared. The wedding day itself was perfect, honestly blew away all my expectations. I had previously been a little nervous about planning a wedding in a different country but if only I had known how much experience and attention to detail there was, I wouldn’t have been concerned even once. Som O is a legendary wedding planner! We had a fab day trip to Hong Island, many cocktails at the swim up bar, a private dinner in Sala Sitran with our own private menu, coconuts by the pool, fabulous champagne breakfast, luxury spa massages, unreal sunsets at what my husband says it is the best bar in the world, and I agree. The list just goes on and every moment was like a dream. Now we’re back in rainy England it really does feel like it was a dream! But we have the photos and memories to last a lifetime. Thank you so much to Anthony, Som O and all the team at Phulay Bay for making our dream come true. Phulay Bay has a place in our hearts and we can’t wait to come back!
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Date of stay: February 2022
Value
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LeeB wrote a review May 3
3 contributions
The Ritz Carlton is truly a luxury resort that delivers the service you'd expect. From being met by a hospitality team on arrival, to the attention to tiny detail which afford 'old fashioned' five star service this, really is a special resort. The rooms are spacious and beautiful and the bed large enough to sleep 10 (although the room cannot be subdivided - so children should sleep in a separate villa). On Christmas eve, we received a chocolate Santa and a 'real' Santa who arrived by boat with gifts for children. Without a doubt, the bubbly inclusive breakfast was the best I've experienced in Thailand - exceptional in both appearance and taste. Each villa, comes with a warm and friendly butler service - not necessarily the same person throughout the stay but all equally helpful. However my main 'WOW' was the incredible spa - which offered a free mineral bath, steam room and privacy for all guests.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: Select either a villa with a pool or jacuzzi. Luxury suites only much better due to their view.
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Gary F wrote a review Apr 2022
Cary, North Carolina8 contributions
+1
After trying to visit Phulay Bay for our anniversary in 2021 but having to cancel due to travel restrictions, we finally made it there for my wife’s birthday. It did not disappoint! From the second they picked us up at the airport with the luxury van with massaging seats, everything was first class. Yid/Tanya, our butlers, always seemed to be right where we needed them. They were kind, informative and attentive to our every need. Anthony, GM, greeted us at arrival and when we returned from our tours. It is obvious that he is genuinely interested in making every guest’s stay special and unique. Overall, every employee was so friendly and made you feel so welcome. We booked the Ultimate Romance package and it was worth everyTHB. The package highlights were the 90 minute couples massage, private dinner at Sri Trang by the Sea and private tour to Hong Island with picnic lunch. We asked to move our picnic lunch to our villa after the tour to spread out our meals and they happily adjusted. It was the biggest and best picnic lunch we ever had. Our most memorable experience though was the sunrise hike up Naka Mountain. While the 4am pick-up and strenuous hike were challenges, the sheer beauty of watching the sun come up across the Krabi valley was spectacular. Our guide was “A.” He expertly navigated us up the mountain in the dark using headlamps. He was able to read our capabilities, pushing us on some parts but always being very patient. While the mountain park does not open until 8am, the Ritz has special permission to take guests on guided sunrise tours. Thus, we were all alone on this very special treasure! When we returned from the hike, it seemed as if every staff was aware that we did the sunrise tour. They were all so excited for us and wanted to know all the details. Tanya even said that she was going to make it her Songkran resolution to hike to the top. That epitomizes our Phulay Bay experience. All the amazing amenities of a Ritz Carlton but in an intimate and ideal setting.
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Date of stay: April 2022Trip type: Traveled
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Apr 20, 2022
Dearest Khun G. and Khun C., Thank you so much for coming to stay with us, and for writing such a lovely online review. To go thru all your lines makes me the happiest General Manager. This means a lot to us, especially after the last two challenging years we've been thru. Your review is full of lovely details and will definitely be very useful for other travelers when they plan their trip. I will ensure to share your kind words with all the team members, and make a special mention and recognition to Khun Yid, Khun Thanya, Khun A and all others. Last but not least, Congratulations again for your remarkable time in the Sunrise Naka Mountain hike; 1h45min is a fantastic climbing time. As you mentioned, the early wake up and efforts pay off once you start assisting to this natural sunrise beauty. I hope you've had a good return home and look forward to welcoming you again soon! Warm personal regards, Anthony
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markdeck wrote a review Apr 2022
Palo Alto, California45 contributions25 helpful votes
Food is spectacular. Villas are very special. Location and views are some of the best in world. Our Butler , pin, was extra special. Just attentive smart and quick. So helpful. Pool is great. All the service is just about perfect. Breakfast is the best service. Pool food and service would be second. Thai restaurant while the food is very good maybe dips to a 9 out of 10. Just one thing the beach villas while spectacular don’t really have sea views from the inside
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Date of stay: April 2022Trip type: Traveled
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Apr 19, 2022
Dear Khun Mark, Thank you for staying with us recently, and for this nice online review. The details and amount of services and facilities that you have experienced and describe are very useful. I'm happy to know that you enjoyed your overall stay with us and will keep fond memories of your time at Phulay Bay! I will ensure to pass along the recognition to the team, with a special mention to your personal butler, Khun Pin. Indeed, our Beach Villas might not have the full sea view that resorts in Phuket or other more popular destinations offer- as we put the focus on privacy and sense of cocooning for our guests. In this way, we ensure that each guest feels comfortable and have their own space and living area; the Luxury of Space as I like to define it. Thank you again for all your positive comments, and please do plan to stay with us again in the future. Warm regards, Anthony Smekens General Manager
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Michael R. R wrote a review Apr 2022
Bamberg, Germany54 contributions13 helpful votes
A wonderful top hotel. But what makes the difference to other hotels is the excellent staff. Thank you Mr Viday Sagar , Director of Operations , you have once again done an excellent job at Phulay Bay. Through your management you make the hotel a top class hotel. Thank you Khun Yid, one of the best butler I know, for taking perfect care of us. we felt very comfortable in the hotel. And this is the third time. Well done
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Apr 19, 2022
My Dear Friend, What a lovely feeling to come back to the office and read such a nice online review from you. I missed you this time, but am glad that Khun Sagar, Khun Yid and the team continue to take such a good care of you. Thank you for your loyalty and kind words, this means a lot to us! We're blessed, and look forward to welcome you back, hopefully soon! My personal best regards and please do stay in touch. Anthony
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29explorer wrote a review Mar 2022
Kleinburg, Canada270 contributions175 helpful votes
Wow, where to start. We stayed here for 4 nights and had a wonderful time. Every thing from F&B to service was spot on. The grounds are very well manicured and maintained. The pools were beautiful and the villas were just amazing. What made this place so magical was the staff. Our butler Mr. Bao took very well care for us and made everything happen so flawlessly. The staff at the breakfast were just amazing, they would always welcome us like family and knew our preferences. They were always there to refill our beverage or coffee before we even ask them. Kudos to the F&B teams who are doing a superb job. We did the complimentary Hong island tour, which is a must. The hotel provided transfer, drinks, snorkeling gear, towels and even set up a nice place to relax under shade at the island. At the end we are very thankful to the staff of Phulay Bay for making our vacation so wonderful and we highly recommend this property.
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Date of stay: March 2022
Value
Location
Service
Room Tip: Villas were simply amazing
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1 Helpful vote
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Apr 19, 2022
Dear 29Explorer, I cannot thank you enough for taking the time and sharing such a lovely online review. What stands out and touches us is how nicely you compliment our Staff and service. This means a lot to us and gives our team members a lot of positive energy to pursue their careers in the service sector. The last two years have not been easy for any Hotel, so to receive this kind of recognition weights double on everybody's hearts at Phulay Bay. I do thank you for describing the nice moments in details, and will certainly share this with every staff members, the F&B service, your personal Butler Khun Bao and all the others. Warm regards, and please do come back and stay with us in the future. Anthony Smekens General Manager
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Jeordie84 wrote a review Mar 2022
North Sydney, Australia189 contributions128 helpful votes
It’s difficult to find an element of our stay that we could criticise… we stayed for 5 nights in beach villa 3 in March with our 19m son. pickup in the vellfire van - complete with fresh orange juice, cold towels and a playlist compiled prior to your arrival the pick up was seamless. Arrival on the propert was just amazing, once you step through the enterance it’s as though you are entering another dimension.. the architecture alone is awe inspiring. The staff are wonderful, Thai hospitality, great attitudes, the RC training — all come together to provide a faultless experience for guests. Yid, our personal butler, is a credit to the Brand. Nothing was too much trouble, he had great recommendations for the local area, ensured that any concern was handled without fuss. Everything you would want in a butler and more! Ask for Yid if you visit!! You won’t be sorry. All the other staff throughout the property were simply brilliant. The food is DELICIOUS. We were quite disappointed with other luxury hotel stays throughout Thailand on this occasion, the food was very westernised, but not here. Absolutely delicious, authentic meals. Can’t wait to visit again with the family! Okkk.. I thought of one negative.. there’s no beach, but you you would know that prior to booking! Pool is huge!
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Date of stay: March 2022Trip type: Traveled
2 Helpful votes
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Apr 19, 2022
Dear Khun Jeordie and family, Thank you for staying with us last month, and for this beautiful and very helpful review. We value your feedback a lot and helps us understand the needs and wishes of our guests. I'm glad to know that you enjoyed your stay. We're blessed with our surroundings, land and architecture. Our designer, Lek Bunnag has created the arrival pavilions for this exact purpose: to transform guests into a new dimension: The Ritz-Carlton Reserve! I will pass along your positive comments to Khun Yid, your personal Butler. He will certainly be happy to read your words, as this means so much for him in his career in hospitality. For the beach experience, we offer daily complimentary 20min boat trips to the natural reserve of Koh Hong Island. As we're located at closest proximity to this paradise beach, it allows our guests to be the first persons to step on this virgin island in the early morning. An experience I recommend to everybody! Thank you again for this lovely online review. We do look forward to welcome your family anytime in the future! Warm regards, Anthony Smekens General Manager
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Leviha wrote a review Mar 2022
157 contributions211 helpful votes
+1
Beautiful resort with excellent level of service, special design, amazing sunsets in the bar, fine food, great gym and daily long tail boat to Hong island. However, for Marriott Bonvoy members, please note that this property despite appearing on marriott.com list are not part of the Bonvoy program which means that you will not get any benefits out of your stay and loyalty to Marriott. As Ambassador member i felt that the way the property is presented on marriott web is deceiving and misleading. Points will not be given for your stay and night will not be counted towards your status. As stay, quite rightfully, is expensive you may bear it in mind and perhaps look at other alternative e.g. JW Marriott in Phuket. If loyalty to Marriott is not a consideration there are other excellent options on top of my least would be front beach villa at Rayavadee resort which benefit from the best sandy beach in Krabi and beautiful views.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Try villa 10 No beaches for swim in the resort Bear in mind Covid 19 restrictions including 10...
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1 Helpful vote
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Mar 16, 2022
Dear Leviha, Warm greetings from Thailand and thank you for your coming to stay with us recently. I'm glad to know that you have enjoyed your time at the Resort. The team genuinely enjoyed having you around and still talk about you nowadays. Despite the Bonvoy points disappointment, we hope that you will keep all the fond memories of your time at Phulay Bay. I understand you have been in communication with our Director of Sales&Marketing as well as the Marriott Customer Care centers- and wish we can make improvements in this in a near future. Until then, we send you warm regards. Anthony Smekens General Manager
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Ab M wrote a review Mar 2022
2 contributions
I went to Phuket/Phi Phi/Krabi for a week for our honeymoon. Everything about this resort was perfect. the only downside was that we didnt stay there longer. This was the last stop on our trip. We previously stayed at Keemala Resort in Phuket, and were blown away. Phulay Bay IMO surpassed even that! From the first time we showed up where we were greeted by DoO and the friendly- Mr. Sagar to where they allowed us to have a late check out. Everything was done right and smoothly. the property itself is absolutely beautiful as well. I highly recommend anyone who wants to have the perfect honeymoon to stop by here. it is absolutely worth every penny.
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Date of stay: February 2022
Cleanliness
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Mar 16, 2022
Dear 855abm, Thank you for your time to post this online review, and moreover for choosing us as part of your honeymoon trip. Congratulations to you both! I'm glad to know that you have enjoyed every minute here and that Khun Sagar our Director of Operations together with the entire team took good care of you. Next time, you must promise to stay longer for your Anniversary occasions and other family trips. Warm regards, Anthony Smekens General Manager
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Att C wrote a review Jan 2022
Phuket, Thailand2 contributions
The most perfect I've stayed in my whole life. All staff are excellently trained. The place has privacy and very shady nature. Breakfast here It has been carefully selected and tastes very good.It was truly heaven.
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Date of stay: January 2022
Location
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Response from Anthony Smekens, General Manager at Phulay Bay, a Ritz-Carlton Reserve
Responded Mar 16, 2022
Dear AttC2, Thank you for your comments and for your nice online review. I'm glad to know you enjoyed your stay with us and that you could appreciate the privacy, nature and sense of place our Resort offers. The entire team looks forward to welcome you back anytime. Best regards, Anthony
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PRICE RANGE
$453 - $607 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phulay bay, a ritz carlton reserve hotel nong thale, ritz carlton krabi
LOCATION
ThailandKrabi ProvinceKrabi TownNong Thale
NUMBER OF ROOMS
54
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Frequently Asked Questions about Phulay Bay, a Ritz-Carlton Reserve
Which popular attractions are close to Phulay Bay, a Ritz-Carlton Reserve?
Nearby attractions include Tubkaek Beach (0.6 miles).
What are some of the property amenities at Phulay Bay, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Phulay Bay, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Phulay Bay, a Ritz-Carlton Reserve?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Phulay Bay, a Ritz-Carlton Reserve?
Yes, free parking is available to guests.
What are some restaurants close to Phulay Bay, a Ritz-Carlton Reserve?
Conveniently located restaurants include Di Mare Italian Restaurant, Mama Kitchen @Krabi Home Resort, and The Arundina Restaurant.
Are there opportunities to exercise at Phulay Bay, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Phulay Bay, a Ritz-Carlton Reserve have airport transportation?
Yes, Phulay Bay, a Ritz-Carlton Reserve offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phulay Bay, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Phulay Bay, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Phulay Bay, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the harbor view available here.