111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
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About
#1 of 18 hotels in Nong Thale
Location
4.3
Cleanliness
4.8
Service
4.8
Value
4.2
Travelers' Choice
Phulay Bay, a Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from the Andaman Sea, the ethereal beaches, and lush tropical rainforests, you will find a peaceful paradise at Phulay Bay, a Ritz-Carlton Reserve. Stay with us and embark on a voyage of discovery where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Bicycle rental
Patio
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Open-air bath
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Sofa
VIP room facilities
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Modern
Languages Spoken
Thai
Location
50Car recommended
Grade: 50 out of 100
14Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
Name/address in local language
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1206Reviews60Q+A100Room tips
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+1
My fiancé and I stayed at Phulay Bay during March 12 - 18. We chose this time so it would not be during rainy season. Weather was perfect and sunny every day! From the moment we arrived until the moment we had to leave was perfect. Our personal butler, Habib, ensured our trip was the most memorable yet with his 24/7 service. He is very attentive to detail and truly cares about people. We came back to our suite from dinner to warm bubble baths waiting multiple times, it was so thoughtful. This reserve is truly a premium experience with very well manicured spaces to relax. It is not exactly a beach destination, although there's small areas you can safely get into swim at sea. The luxury cabanas by the infinity pool (and best part was you dont pay extra fee or fight to get there first to reserve, plenty available) overlooking the water and mountains is where we spent the majority of our week. The service is like nothing I've witnessed before (from other Ritz & Marriot properties), they happily greet you with cool towels anywhere you go, fresh ice water and fruits too. My favorite cocktail was the Siam Sea and any mojitos made to order with the local fresh herbs.. nothing like it exists in the US. All of the food is incredible and fresh, although we didn't try any "western" style food as the local flare was too good to pass up. Room service was also quick and just as good as restaurant too if you want to sit on the huge balcony with a view. We were provided regular cleaning and turndown service daily which was nice to come back to as well. The designs of the rooms were so beautiful and unique showing of thai art culture. We had a bathtub the size of a hot tub... you could have fit 5-6 people in it... so fun and enjoyable, especially in evening with glass of champagne and burning local incense with the thai bath salts. The spa is one of the best I've been to because of the fair prices for how luxurious the amenities are and how well the massage therapist performed. They are very relaxed about you using the spa anytime you want as well regardless of paying for treatment which gave me such a great start to every day... gym, sauna, shower... perfect. The relaxation area and jacuzzi were very unique jungle vibes. My most favorite part of the entire experience was the breakfast served daily. It was the best spread of fresh cooked food choices I've ever experienced at a resort. The chef was so nice too! The pastries, the fresh noodles, and made to order menu was so incredible and high value for the price to stay there. The staff were so welcoming and encouraged you to enjoy the food for buffet. Chocolate croissants and mimosas were the theme of my week! Activities we enjoyed: Sunset bar - the best sunset and vibes to end your day with a beach like feel. They serve fun local free snacks too... my favorite was thai spice handmade popcorn made over open flame. Hike - you are able to go with a guide to hike nearby mountain for a sunrise view.. it is so worth it. Admittedly we were a little jetlagged still so the 4-8am hike wasn't too early to wake up for but i'd do it again now having seen the views. We even saw a few monkeys on our trip up! It's a great workout, a little challenging incline the first 45 min the fine rest of way. It felt like a true achievement after we reached the top. Habib even got a picture secretly framed for us with sunrise in background I'll cherish forever. Visit to Bang Thong Temple & Nature Trail - I was so impressed with this tour the resort takes you on. This temple is fairly new and about an hour drive away but so worth it. The shuttle is also so nice and I enjoyed people watching driving through the towns to see local flare. The temple is insanely beautiful. We saw a few monks living there too which was a great learning experience. Getting pictures of the architecture is memorable. I got a thai tea at local coffee shop there that was so fresh and good too! Visit to Ao Nang - Habib set up a taxi for us to go into town to see local shops and food. This was such a cool evening experience to get off resort for a bit and try local Thai food. Fun bars and shopping on the water with a great sunset view too. We walked around for a few hours and enjoyed it! Can just call a cab yourself back to resort no problem, about 25 min drive away. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have traveled a lot in Thailand and the rest of Southeast Asia staying in five star hotels including Four Seasons, Alilla and Six Senses. Phulay Bay is among the very best of them all, and maybe even the best one. The service was outstanding from start to finish. The complimentary activities were excellent and plentiful. We did the trip to Hong Island, the bike trip and the cocktail classes. They were all good. We had an ocean pavilion which was very nice and spacious. Everything was in mint condition. Out Butler Mon was a star and always on hand to help us when needed. We hope we one day will get back to this beautiful resort
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vidya Sagar, Other at Phulay Bay, a Ritz-Carlton Reserve
Responded 2 weeks ago
Dear Marten_JET Thank you for taking time to post this wonderful review of our resort. We are delighted to know that you rate us as a Best Resort. Comments from our guess guides us towards making all guests stay a memorable one, I am also happy to know that you enjoyed your trip to Hong Island, the bike trip and the Cocktail classes. We will continue to elevate these experiences in the coming months, and I hope to present to you an enhanced versions during your next trip to our resort. Thank you for special recognition of Khun Mon. She is one of our star Butlers and we are very fortunate to have her in our team. We are looking forward to welcoming you back to our resort and I hope we can again surpass your expectations. Warm regards, Vidya Sagar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Phulay Bay was wonderful from start to finish. When you do your research into a hotel, arrive, and hope it’s as lovely as you were expecting…..well Phulay Bay was breathtaking. The entrance and the rest of the resort is beautiful and well maintained. Our Reserve Villa 26 was mind blowing with a lovely front garden and swimming pool. There are two enormous baths (one outside in the pretty back garden) and a 4 metre bed! A huge dressing area with lots of cupboards and hanging space. There are 3 amazing restaurants and a fantastic bar on the beach where you can watch memorable sunsets. Lastly, but most importantly a huge thank you to our most wonderful butler Arty, who is adorable and couldn’t of been more helpful in ensuring our time here was perfect by adding gorgeous touches to our heavenly stay. Thank you so much Arty.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Simply amazing! Truly a 6-star location in Krabi, Thailand, with a premium on relaxation. I stayed 5 nights and wanted to stay much longer. Arty, my butler, was absolutely amazing and helped make the trip a successful one. I highly recommend staying here.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vidya Sagar, Other at Phulay Bay, a Ritz-Carlton Reserve
Responded 2 weeks ago
Dear W5350FFkylel, Thank you for your time to post this online review, and I am very happy to hear that you rate us as a 6-star destination. We love your comments. Thank you for your special mention of Khun Arty. I will pass your positive feedback to him. We are looking forward to welcoming you back to our resort and I hope we can again surpass your expectations. Warm regards, Vidya Sagar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had such an amazing stay here in Phulay Bay! All the staff was so nice and friendly and we loved our personal butler Habib! He was always sweet, gentle, caring and very helpful. We felt like we were in heaven! Great room with the best bathroom, boat trip to Hong Island, amazing view from the pool, good food, and amazing service from all the staffs with always big smile! Thank you so much for all your hospitality! I will definitely come back to this heaven again!! Big applause to all the staff there 👏
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’d say Phulay Bay is a pricey resort but definitely worth its price. It’s more like a hidden island rather than a hotel, and I simply wanted to stay here forever. One of the top highlights of our stay here is definitely the staff - they made this place like home. Special shoutout goes to our butler, Habib, whose iconic smile literally cheered us up every single day, starting from the moment he was introduced to us when we arrived. There was a day I asked Habib where we could buy durian around Ao Nang and without us asking, he proactively told our driver to stop us by a supermarket to buy durian first before heading to the beach. So many small gestures like this made our trip a wonderful one. No matter I was in the hotel or not, whenever I bugged him he was always super responsive and incredibly nice. Having Habib during our trip was like having a local friend in Krabi, and we never had to worry about anything. Hope the hotel can recognize what a gem he is! We also participated in a lot of enjoyable activities at the hotel, from 8am yoga to thai tea and mojito class, Hong Island trip and many more. Among them I wanted to give special thanks to our Thai boxing instructor, Ae. It’s obvious that he put his heart into his course as it was so well-designed and easy to follow. It’s our first ever stay at a Ritz-Carlton Reserve and it was so magical that I already started looking forward to checking out another one.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First time in Thailand and were debating between Krabi and Phuket. We decided Krabi because we wanted to slow down a bit from traveling for a couple week prior to arriving, plus it's more natural and closer to the Phi Phi islands. Plus, when we reserved a room, the concierge team reached out to us and proposed tours and ideas for our stay. We booked private trips to Phangna Bay and the next day to Phi Phi Islands. The views from the hotel are beautiful, the sunsets are stunning, the pool is perfect temperature. The drinks at the pool bar and the sunset bar are fabulous. Our butler, Rungnapa was phenomenal. She was there for our check-in to our check-out and we could request anything we needed from coffee in the morning to a trip to town through our WhatsApp chat with her. She took care of everything. When we had a spa appointment, she came to get us from the pool and took us to the spa and then back to the pool. She knows what you ordered and asked if you wanted the same thing. She was amazing and we appreciated her attentiveness and anticipating our needs.…
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Date of stay: February 2023
Value
Location
Service
Room Tip: Beautiful location and excellent service!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
What a wonderful 4 days we had from the moment we arrived we felt so looked after. Our personal assistant was the fabulous Son he made our stay perfect in every way possible! He excelled at his job he was amazing! Thank you we will be back😍
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vidya Sagar, Other at Phulay Bay, a Ritz-Carlton Reserve
Responded 2 weeks ago
Dear nellyleeds, Thank you for your time to post this online review, and I am very happy to hear that you enjoyed your stay at our resort, Thank you for your special mention of Khun Sun, . I am happy to note that he made you stay a perfect one. We are looking forward to welcoming you back to our resort and ensure we again surpass your expectations. Warm regards, Vidya Sagar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the ritz Carlton Phulay Bay for 3 nights. On arrival they great you via a Buddhist temple and gong your arrival and present you with flower bracelets. We went to the pool area as our room wasn’t ready. Our room was beautiful and view to the beach was incredible. The resort is large and you can be transferred around the resort via buggy but we opted to walk whilst here. The pool area is lovely and the pool bar food was the best we had in the resort. My only point here is, there should be an adults only pool area. As during our stay one mother kept telling/ shouting at her children from her sun lounger. Which spoilt the whole ambience of the pool area. Other guests were also shocked by this. Restaurant food is ok but you pay a premium price for average food. The staff are incredibly friendly although Service is slow and they often forget things. Maybe they need to write things down that you order. Sun set bar is beautiful at night and the staff here are very good. Our butler seemed to let us flounder around and the resort wasn’t explained to us. We turned up at the lampoon restaurant one night without a booking - it was empty apart from 2 tables. The waitress was rude said she struggled to fit us in. We explained we would only require the table for an hour. She told us we need to book first. We did eat here and left an hour later, the restaurant was still quiet. This was an expensive hotel at £700 per night. I would have expected better …
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Vidya Sagar, Other at Phulay Bay, a Ritz-Carlton Reserve
Responded 2 weeks ago
Dear H9507STjuliah, Thank you for your time to post this online review. I very much appreciate all your comments as well as constructive feedback on your stay with us. Feedback from our guests is very important to us and they help us constantly improve our service levels. Thank you for your positive comments on most aspects of your stay. I also noted your feedback on Food and experiences at the restaurant Jampoon . I also noted your feedback on adult only pool area and we will work on enhancing experiences for all our guests. We are looking forward to welcoming you back to our resort and I hope we can again surpass your expectations. Warm regards, Vidya Sagar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First I feel that I should thank you our friends from Thai from Phulay. I didn't know much for the chanal so I created this for Thanks as a review, I hope this will be beneficial. I also got my own hotel in Australia, but I can't understand how every staff got well trained and standard. I came to join as wedding party, I knew that must be busy for all staff esp. Jeans . Jeans our butler she is nice and kind of good at in English her accent and service made me surprised. As me and my friends always ready on time every single time we message her for a buggy she always said she is stand by that also made me questions how she be prepared her self in advance . To talk about the room , all cleaned as they got good communication since we gone till we left in room was clean and nice smell . I didn't like to way from room to the swimming pool much didn't match with older people but Jeans always support us on the way or pick us from room 63 to any places. Overall good for recommend. …
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vidya Sagar, Other at Phulay Bay, a Ritz-Carlton Reserve
Responded 2 weeks ago
Dear Joruney40640189254, Thank you for your time to post this online review, and I am delighted to know that you enjoyed the wedding celebrations as well as your stay at Phulay bay - a Ritz Carlton Reserve. Comments from a Hotelier are very important to us, and I am grateful for your kind words. I will also pass on your appreciation to Khun jeans who goes beyond the call of her duty to delight our guests. We are looking forward to welcoming you back to our resort and I hope we can again surpass your expectations. Warm regards, Vidya Sagar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$540 - $802 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phulay bay, a ritz carlton reserve hotel nong thale, ritz carlton krabi
LOCATION
ThailandKrabi ProvinceKrabi TownNong Thale
NUMBER OF ROOMS
54
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Claim Your ListingPHULAY BAY, A RITZ-CARLTON RESERVE - Updated 2023 Prices & Resort Reviews (Krabi, Thailand)
Frequently Asked Questions about Phulay Bay, a Ritz-Carlton Reserve
Which popular attractions are close to Phulay Bay, a Ritz-Carlton Reserve?
Nearby attractions include Tubkaek Beach (0.6 miles).
What are some of the property amenities at Phulay Bay, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Phulay Bay, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Phulay Bay, a Ritz-Carlton Reserve?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Phulay Bay, a Ritz-Carlton Reserve?
Yes, free parking is available to guests.
What are some restaurants close to Phulay Bay, a Ritz-Carlton Reserve?
Conveniently located restaurants include Di Mare Italian Restaurant, Mama Kitchen @Krabi Home Resort, and The Arundina Restaurant.
Are there opportunities to exercise at Phulay Bay, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Phulay Bay, a Ritz-Carlton Reserve have airport transportation?
Yes, Phulay Bay, a Ritz-Carlton Reserve offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phulay Bay, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Phulay Bay, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Phulay Bay, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the harbor view available here.