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Phulay Bay, a Ritz-Carlton Reserve

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111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2018)
Room & Suite (466)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phulay Bay, a Ritz-Carlton Reserve
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Nong Thale
Location
Cleanliness
Service
Value
Travelers' Choice
Phulay Bay, a Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from the Andaman Sea, the ethereal beaches, and lush tropical rainforests, you will find a peaceful paradise at Phulay Bay, a Ritz-Carlton Reserve. Stay with us and embark on a voyage of discovery where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity.
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Room & Suite (466)466
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Bottled water
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Modern
Languages Spoken
Thai
Hotel links
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Location

Full view
40Car recommended
Grade: 40 out of 100
13Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1,105Reviews56Q+A100Room tips
Traveler rating
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Popular mentions
Chris M wrote a review Dec 2020
San Francisco, California64 contributions2 helpful votes
+1
Speechless - that's how I felt when I entered Phulay Bay Ritz-Carlton (the resort known for being featured in Hangover Part 2). It offers a stunning natural sanctuary and an array of five-star resort accommodations. I unequivocally endorse and recommend this place to anyone, particularly those who are looking to escape (the pandemic) and experience one of those "wow, I will never forget that time," and those who are considering visiting Krabi for their next vacation. Amazing view + resort. Why this place? From start to finish, the staff focused on two things (definitely more but this is what I remember): service and attention-to-detail. My significant other and I felt extremely welcomed and thus we were able to take advantage of all the accommodations (e.g., snorkeling, private boat trip, spa, yoga, pool, etc). The food here is fantastic as well - try their calamari, coconut juice, and crab curry. Oh, one random note: I told the General Manager that I just got out of the 14-day quarantine in Bangkok. Subsequently, that evening, I received a bottle of prosecco and a "certificate of freedom." It was a total surprise and again, one of those "I will never forget" experience. Thanks, Sabai! In all, I highly recommend this place, and I can't wait to come back!
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Date of stay: December 2020
Cleanliness
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Sleep Quality
Room Tip: Beach Villa!
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Response from Anthony Smekens, Owner at Phulay Bay, a Ritz-Carlton Reserve
Responded 3 weeks ago
Dear Mooncsw, It was such a pleasure to meet you and your significant other this week, and to be chosen as the first escape destination after your entire travel adventure. Since the moment I met you I could feel your excitement, so we're honored to be part of these moments and contribute with the little magic our Butlers team can do. We all look forward to starting 2021, with notes of hope. Thanks to positive online testimonies like yours, we're confident that any travelers will value our unique settings, natural environment and personalized service. I wish you a great end of year season and look forward to connect again in a near future. Warm regards, on behalf of all the Ladies and Gentlemen of Phulay Bay! Anthony Smekens General Manager Phulay Bay, a Ritz-Carlton Reserve
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Peter G wrote a review Dec 2020
7 contributions
I have stayed with a friend for four days. I can truly call it one of the best hotels I have ever stayed. The unique check in experience, the luxurious rooms with their gigantic ceilings with Thai style wooden elements, the lush green surroundings, the huge pool, the delicious breakfast.. Just to name a few items that impressed me. Last but not least the service. Our personal butler, Nam, was very friendly, super helpful and made us feel so welcome at all time. He could be contacted on WhatsApp and his responsiveness was perfect. We were in good hands throughout the entire stay.
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Anthony Smekens, Owner at Phulay Bay, a Ritz-Carlton Reserve
Responded 3 weeks ago
Dear J9459WKpeterg, Thank you for taking the time to post this review online and for highlighting the details that make Phulay Bay such a unique and magic destination in itself. We're glad to know that you appreciate these touchpoints and that these have contributed to your positive 4 days getaway. As you mentioned, another of these key strengths we build on is our young and dynamic Butlers team. Khun Nam in this case is an integral part of it, and I will make sure to convey your message to him for proper recognition. This will certainly motivate him a lot! Thank you. I wish you a happy and safe end-of-year season and looking forward to welcoming you back from 2021 onwards. Warm regards, Anthony Smekens General Manager Phulay Bay, a Ritz-Carlton Reserve
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Jessica P wrote a review Nov 2020
Pathum Thani Province, Thailand230 contributions12 helpful votes
+1
When I booked Phulay Bay, a Ritz-Carlton Reserve in August, there was a promotion called "Double Upgrade with Triple Delights" for stay up to October 2020. As such, I decided to book a stay for 2 nights and was upgraded to the Beach Villa. From the time we arrived at the resort, the security guard was on his toes to welcome us. In fact, when we were at the arrival pavilion or Sala Srichan, we were greeted by Mr. Anthony Smekens, the General Manager of Phulay Bay and was introduced to members of his staff, including Tanya our butler. Tanya is a magnificent butler as she is very attentive to every single details and made our stay very pleasant. We were definitely treated like a VIP. Check-in and check-out was done in our villa. Our Beach Villa is located near the beach and facing the sea. We have our own swimming pool. The size of our villa is so huge with more than 400sq metre in size. There is an oversize bathtub and a separate bathroom. We spent the entire time in our room, enjoying the facilities of the villa. This is more so when it rained throughout our 3 days stay. Breakfast was superb so much so that we spent about 2 hours enjoying the buffet and sparkling wine! We also tried the Luxury Signature Body Massage. Prior to our treatment, with the advise from Tanya, we went to the Spa an hour earlier to use other facilities at the Spa such as the aromatherapy steam room, outdoor vitality pool, sauna and relaxation room. Thanks to our butler, Tanya for making all the arrangement for us. All we had to do is just to show up at the waiting area at the specific time of appointment and Tanya was there to send us to the Spa with the buggy cart. After we were done with our treatment, again Tanya was already there waiting for us to send us back to our room. It is really a perfect getaway in a perfect resort! Unfortunately, we were not able to try all the outdoor facilities due to the rain. The common swimming pool is rather big. Staff who met us along the way while we were walking in the resort grounds greeted us as soon as they saw us. You can tell that everyone was well trained as they approached us and asked if we needed any help or even a buggy cart to bring us to where we were headed. This is what luxury concept is all about...service in mind besides having a great product. My friend and I were really happy with our stay and the service that we received. If you are looking for a fantastic vacation, this is the place to be! Thank you Tanya for making our stay a memorable and enjoyable one! We have been talking about how wonderful our stay at Phulay Bay was with all our friends and hope to return again in the future.
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: Beach Villa or Royal Beach Villa which is the biggest villa with Andaman seaview
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Response from Anthony Smekens, Owner at Phulay Bay, a Ritz-Carlton Reserve
Responded Nov 23, 2020
Dear Khun Jessica and friend, Thank you very much for your amazing review and feedback of your recent stay with us. It gives us great pleasure and joy to read your lines. This is precisely what our team of Ladies and Gentlemen strive to achieve every single day; to create memorable and very personalized experiences for all our guests. I was happy to welcome you to Phulay Bay personally at Sala Srichan. As you have experienced, we do not have any reception counters, nor concierge counters nor typical lobby space. All the services, from check in, check out, concierge and others are done directly inside your villa, in privacy and personally with your Butler. Khun Tanya is an integral part of the Phulay Bay Family and we're so proud to have her leading our team of Butlers. I will convey your review to her as it will definitely make her very happy. I'm also glad that you highlight our breakfast offering at the Resort. During this period, we decided to go the extra mile and have extended our Breakfast service and offering until 13:00, in the early afternoon. So even on a rainy or relaxing lazy day, time passes by comfortably once you reach our Breakfast venue. Thank you for the positive word of mouth and for recommending Phulay Bay to all your friends, colleagues and family. We look forward to welcome you all in a near future. Warm regards, on behalf of the entire team. Anthony Smekens General Manager Phulay Bay, a Ritz-Carlton Reserve
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Pon_Chira wrote a review Nov 2020
Bangkok, Thailand2 contributions
เป็นสถานที่ที่น่าประทับใจอย่างยิ่ง ตั้งแต่สถาปัตยกรรม วิวทิวทัศน์ตรงหน้าหาด ไปจนถึงบริการที่สมบูรณ์แบบ กิจกรรมของทางโรงแรมทำให้แต่ละวันผ่านไปอย่างรวดเร็ว จนเวลาสามวันไม่เพียงพอสำหรับการพักที่นี่ สปาของที่นี่ถือเป็นอีกส่วนที่ทำให้การพักผ่อนน่าจดจำ ขอบคุณน้อยและแดงที่ใส่ใจรายละเอียดและดูแลผู้สูงอายุอย่างดี Special thanks to Tanya, our lovely butler for making us a wonderful vacation.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Anthony Smekens, Owner at Phulay Bay, a Ritz-Carlton Reserve
Responded Nov 23, 2020
กระผมในนามของผู้บริหารของโรงแรม ขอขอบคุณท่านที่เดินทางมาพักกับทางโรงแรมของเรา และขอขอบพระคุณที่มอบความไว้วางใจในโรงแรมของเรา ที่ให้เราได้ดูแลและบริการท่านทุกช่วงเวลาสำคัญ ขอบคุณสำหรับคำชมที่มีให้กับสุภาพสครีของโรงแรม ทางโรงแรมหวังเป็นอย่างยิ่งว่าจะได้รับการต้อนรับท่านอีกในเร็ว ๆๆนี้ ขอบพระคุณมากครับ Thank you as well for highlighting our Butler Khun Tanya. We're blessed to have her as part of our team of Ladies and Gentlemen. Warm regards, Anthony Smekens General Manager
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New Poonyisa wrote a review Oct 2020
Bangkok, Thailand49 contributions29 helpful votes
+1
I visited Phulay Ritz Carlton reserve in “reserve pool villa” room type. There are 2 bathtub (indoor & outdoor) and 1 swimming pool with ocean view. All staff is great espacially my butler, he’s helpfull. Food is good but expensive. Kids club is the best, lots of toys & activities for kids. Romantic place for couple and good for family. Finally Spa is great!!!
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Date of stay: October 2020Trip type: Traveled with family
2 Helpful votes
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Response from Anthony Smekens, Owner at Phulay Bay, a Ritz-Carlton Reserve
Responded Nov 23, 2020
Dear Khun Newpoonyisa, On behalf of all the Ladies and Gentlemen, we want to thank you for staying with us recently and for your nice review. I'm glad to read your lines and thank you for sharing these details. The Bathing approach in our Resort has been very well elaborated by famous Architect Lek Bunnag, who did put a lot of focus on the water and purification aspect in the rooms. In most of our rooms, the bathroom and bathing space is as big as the bedroom area! This year has been a great year for us as we took advantage to innovate and continue to improve our services and facilities. One new addition that we added and recently opened is the new Kids Club. This standalone building of 2 stores high is located in a great location, just next to the breakfast venue and other facilities. I'm happy to read that you have been able to enjoy all the activities with your family and that it created an extra value for your time here at Phulay Bay. Thank you again for your review and notes. We look forward to welcome you back anytime soon. Warm regards, Anthony Smekens General Manager
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PRICE RANGE
$433 - $715 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phulay bay, a ritz carlton reserve hotel nong thale, ritz carlton krabi
LOCATION
ThailandKrabi ProvinceKrabi TownNong Thale
NUMBER OF ROOMS
54
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Frequently Asked Questions about Phulay Bay, a Ritz-Carlton Reserve
Which popular attractions are close to Phulay Bay, a Ritz-Carlton Reserve?
Nearby attractions include Tubkaek Beach (0.6 miles).
What are some of the property amenities at Phulay Bay, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Phulay Bay, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Phulay Bay, a Ritz-Carlton Reserve?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Phulay Bay, a Ritz-Carlton Reserve?
Yes, free parking is available to guests.
What are some restaurants close to Phulay Bay, a Ritz-Carlton Reserve?
Conveniently located restaurants include Di Mare Italian Restaurant, Mama Kitchen @Krabi Home Resort, and The Arundina Restaurant.
Are there opportunities to exercise at Phulay Bay, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Phulay Bay, a Ritz-Carlton Reserve have an airport shuttle?
Yes, Phulay Bay, a Ritz-Carlton Reserve offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phulay Bay, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Phulay Bay, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Phulay Bay, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the harbor view available here.