We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Phulay Bay, a Ritz-Carlton Reserve

avatar-imageavatar-imageavatar-image
Traveler (2584)
Room & Suite (517)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Unlock Member Rates!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 5 resorts in Nong Thale
Location
4.3
Cleanliness
4.8
Service
4.8
Value
4.3
Travelers' Choice
Phulay Bay, a Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from the Andaman Sea, the ethereal beaches, and lush tropical rainforests, you will find a peaceful paradise at Phulay Bay, a Ritz-Carlton Reserve. Stay with us and embark on a voyage of discovery where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Bicycle rental
Snorkeling
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Patio
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Open-air bath
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Housekeeping
Private balcony
Room service
Safe
Sofa
VIP room facilities
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
Chinese, Thai
Hotel links
Special Offer:Unlock Member Rates!

Location

111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand
Name/address in local language
Phulay Bay, a Ritz-Carlton Reserve
Traveler Insights
This summary was created by AI, based on 61 recent English reviews.
Powered by AI
Phulay Bay, a Ritz-Carlton Reserve, is frequently lauded by travelers for its convenient location near Krabi's attractions and stunning sunset beach. Guests often commend the hotel's exceptional cleanliness, maintained by a diligent housekeeping staff. While some guests desire more liveliness, many marvel at the hotel's atmosphere, designed with immense Thai splendor and artistic elegance. The grand, uniquely designed rooms with luxurious amenities earn rave reviews, despite minor cleanliness and accessibility issues. The extensive, luxurious amenities, including private butlers and multiple restaurants, impress many. Although pricy, most reviewers deem the hotel worth the expense due to its quality services, especially the remarkable care provided by the butlers.
Location
Picturesque
Atmosphere
Artistic
Rooms
Spacious
Value
Pricey
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish
Location
Picturesque
Travelers commend the hotel's location, praising its proximity to Krabi's attractions, the fun and relaxation it offers, and its sunset beach.
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    ...Our personal favourite location in the reserve was the sunset beach as it was fun to spend time with our family and get some drinks from the bar while watching the sunset...
  • Ky L
    Ky L
    Jan 2023 12 contributions
    ...Truly a 6-star location in Krabi, Thailand, with a premium on relaxation...
  • Travelcouple
    Travelcouple
    Dec 2022 101 contributions
    Stunning resort in an amazing location, conveniently close to all krabi’s sightenings...
Powered by AI
Atmosphere
Artistic
Travelers often describe the hotel's atmosphere as stunningly designed with Thai splendour, artistic touches, and overwhelming beauty. However, some guests felt the environment could be more lively.
  • aggieski
    aggieski
    Sep 2023 2 contributions
    ...From the moment you arrive you are you are greeted by the most stunning atmosphere seemingly like a dream filled with serenity and unimaginable beauty...
  • Nitesh Jain
    Nitesh Jain
    Aug 2023 15 contributions
    ...The hotel needs to be uplifted in the sense of a more lively environment to make you want to stay longer we booked for 3 nights but left in 2 nights...
  • Life_Journeys
    Life_Journeys
    Jul 2023 47 contributions
    ...Nice sunset drink at the bar with some local performance...
  • Nelloemanuel
    Nelloemanuel
    Jul 2023 2 contributions
    ...And yes, the pillows and bed were amazing too!...
  • aharitan
    aharitan
    Apr 2023 6 contributions
    ...The atmosphere is quite casual, but not sloppy...
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    ...Valentin Cherepov and his team helped us to upgrade our room in our stay...
  • Sue J
    Sue J
    Apr 2023 16 contributions
    ...The rooms were top quality with beautiful decor and lots of little extras...
  • Karlos V
    Karlos V
    Jan 2023 257 contributions
    ...The villa was spacious and tastefully decorated, with all the modern amenities you could ask for...
  • Allan
    Allan
    Dec 2022 5 contributions
    ...The beauty of the property and its environment was so overwhelming that it took me some time to be able to articulate what I see before me...
  • Anand
    Anand
    Dec 2022 1 contribution
    ...Biggest bed I have ever seen and much of the room is obviously bespoke including the most wonderful painted wooden panels...
  • Novi L
    Novi L
    Dec 2022 4 contributions
    ...Royal king size bed...
  • Nisso b
    Nisso b
    Nov 2022 3 contributions
    ...The artistic touch in every corner of the hotel...
  • Taha F
    Taha F
    Oct 2022 1 contribution
    ...We really enjoyed our ocean view villa with its beautiful Thai decor, incl the massive king size bed, spacious bathroom and generous closet space. The wrap around porch was a wonderful bonus which we fully utilized as an extension of our room...
  • Arjun Sunil Kumar
    Arjun Sunil Kumar
    Oct 2022 11 contributions
    ...He helped organized a suprise dinner, lovely room decoration and gifts...
  • Fernando M
    Fernando M
    Oct 2022 2 contributions
    ...Setting up personalized dinner tables, fixing up bath and spa experiences are amongst Arty’s personal touch...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    ...The rooms are stunningly designed with Thai splendour, wooden doors of majestic Thai murals, lavish bathtubs indoor and out and a supersized bed for luxurious sleep...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...They must have had the duvets made specially for this bed as it covered the whole thing. The bathroom was amazing with two sinks, twin rainfall showers and two baths...
Powered by AI
Rooms
Spacious
Travelers frequently praise the rooms' grand size, unique design, and luxurious amenities. Some issues with cleanliness and accessibility were noted.
  • Nitesh Jain
    Nitesh Jain
    Aug 2023 15 contributions
    ...The rooms are stunning and very very big, however the bed is massive but slightly complicated as you can enter from only one side but you get used to it... Each room comes with a dedicated butler who is your point of contact during your stay unfortunately for us after our check in for 3-4 hours our butler was no where to be seen and no other staff would assist even for a buggy until we lost our cool, post which everything went of fine and we got great service from our butler and even the manager called us immediately...
  • Yang Zihao(David)
    Yang Zihao(David)
    Aug 2023 1 contribution
    ...The room have been well prepared upon arrival, every details of our stay is under control by Khun Arty, we never worry what if we don’t know this and that because we have him...
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    ...Valentin Cherepov and his team helped us to upgrade our room in our stay. The rooms were always cleaned very nicely and sometimes with even a few surprises—like the flower petal bath arranged by the housekeeping team...
  • BrianTheTraveler77
    BrianTheTraveler77
    Feb 2023 144 contributions
    ...This is a very small hotel (in number of rooms - less than 60) but covers a large footprint so you feel like you are the only one there...
  • Paul
    Paul
    Feb 2023 1 contribution
    ...To talk about the room , all cleaned as they got good communication since we gone till we left in room was clean and nice smell . I didn't like to way from room to the swimming pool much didn't match with older people but Jeans always support us on the way or pick us from room 63 to any places...
  • T S
    T S
    Feb 2023 29 contributions
    ...The room that we were allotted on arrival had some issues and we mentioned this to Khun Ian Ding... The cleanliness of the rooms, the choice of fruits, the complimentary beverages, the personal care products in the bathroom are several elements to admire...
  • Travel4Five
    Travel4Five
    Feb 2023 14 contributions
    ...Plus, when we reserved a room, the concierge team reached out to us and proposed tours and ideas for our stay...
  • Julia H
    Julia H
    Feb 2023 1 contribution
    We stayed at the ritz Carlton Phulay Bay for 3 nights... We went to the pool area as our room wasn’t ready... Our room was beautiful and view to the beach was incredible... She told us we need to book first... This was an expensive hotel at £700 per night...
  • Happy s
    Happy s
    Feb 2023 26 contributions
    Stayed 4 nights past week... Extra large beds, excellent food...
  • Snm N
    Snm N
    Feb 2023 2 contributions
    ...Great room with the best bathroom, boat trip to Hong Island, amazing view from the pool, good food, and amazing service from all the staffs with always big smile!...
  • Karlos V
    Karlos V
    Jan 2023 257 contributions
    ...The villa was spacious and tastefully decorated, with all the modern amenities you could ask for...
  • Anand
    Anand
    Dec 2022 1 contribution
    ...Biggest bed I have ever seen and much of the room is obviously bespoke including the most wonderful painted wooden panels...
  • Catherine W
    Catherine W
    Dec 2022 3 contributions
    ...From the moment we arrived we were greeted by the wonderful Valentin who had organised a room upgrade for us which was phenomenal...
  • Nicole
    Nicole
    Nov 2022 31 contributions
    ...Private butler service and check-in/out right from the room was very appreciated. Thank you to manager Kung Daend for your assistance in room selection...
  • whittington66
    whittington66
    Nov 2022 37 contributions
    ...The rooms are amazing, and we have never seen a bed so big, over 25' long...
  • JoJoParisGirl
    JoJoParisGirl
    Oct 2022 221 contributions
    ...My only complaint would be a few "critters" and bugs that managed to make their way into the room including a gecko...
  • Arjun Sunil Kumar
    Arjun Sunil Kumar
    Oct 2022 11 contributions
    ...Mr. Valentin the Director of Rooms ensured a most comfortable stay and routinely checked in on us and gave wonderful recommendations on activities... He helped organized a suprise dinner, lovely room decoration and gifts...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    ...An extraordinary stay with stunning sunsets and special hospitality. The rooms are stunningly designed with Thai splendour, wooden doors of majestic Thai murals, lavish bathtubs indoor and out and a supersized bed for luxurious sleep...
  • flakaroni
    flakaroni
    Sep 2022 44 contributions
    ...We took the boat tour they offer to Hong Island - it is included with booking a room...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...We were introduced to 'M' our personal butler who transported us to our room in a buggy, similar to a golf cart... When we arrived at our room, we were completely taken aback by the size of the room, it was enormous... Khun Montree was the manager of these while we were here and we need to compliment him and all the staff for the incredible service that we received...
Powered by AI
Value
Pricey
Travelers generally agree that the hotel is pricy, but majority consider it well worth the expense due to the quality of services and experiences offered.
  • Life_Journeys
    Life_Journeys
    Jul 2023 47 contributions
    ...All food and drink in every outlets are delicious and valued for money...
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    This is one of the best experience in any Ritz Carlton Property so far!...
  • Julia H
    Julia H
    Feb 2023 1 contribution
    We stayed at the ritz Carlton Phulay Bay for 3 nights... Restaurant food is ok but you pay a premium price for average food... She told us we need to book first... This was an expensive hotel at £700 per night...
  • XKK
    XKK
    Feb 2023 3 contributions
    I’d say Phulay Bay is a pricey resort but definitely worth its price...
  • Travel4Five
    Travel4Five
    Feb 2023 14 contributions
    ...We booked private trips to Phangna Bay and the next day to Phi Phi Islands...
  • Paul
    Paul
    Feb 2023 1 contribution
    ...Jeans our butler she is nice and kind of good at in English her accent and service made me surprised...
  • Morten_JET
    Morten_JET
    Feb 2023 3 contributions
    ...Phulay Bay is among the very best of them all, and maybe even the best one...
  • Ky L
    Ky L
    Jan 2023 12 contributions
    ...Truly a 6-star location in Krabi, Thailand, with a premium on relaxation...
  • Novi L
    Novi L
    Dec 2022 4 contributions
    ...Royal king size bed...
  • Nicole
    Nicole
    Nov 2022 31 contributions
    ...The complementary long boat to the nearby Hong Island was a great experience and seeing the area by private speedboat is worth the splurge to avoid the crowds and immerse yourself in the beauty of the islands...
  • whittington66
    whittington66
    Nov 2022 37 contributions
    Phulay Bay is a proper 5 star resort, with outstanding service, for which you are of course paying top dollar... Marriot, I hope you know how good this young man is, I would bring him back and employ him in a heartbeat... Again, all the restaurants are proper 5 star, you get what you pay for...
  • Harsh shah
    Harsh shah
    Oct 2022 28 contributions
    ...Bit expensive but truly worth it. Thank you making us holidays special...
  • Fernando M
    Fernando M
    Oct 2022 2 contributions
    No doubt this Ritz is one of the most beautiful and unique in Thailand... It is a must experience worth every Bat.!!...
  • rajesh
    rajesh
    Oct 2022 1 contribution
    ...Fantastic job done folks, very warm and welcoming , besides the property it self is amazing !...
  • flakaroni
    flakaroni
    Sep 2022 44 contributions
    ...We took a taxi into town one night, which was easy to arrange. We took the boat tour they offer to Hong Island - it is included with booking a room...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    ...Pie, Gai of the restaurant took supreme care of my dining experience...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...It may be a little pricey but if you want to treat yourself, go ahead, you really will agree with all I have said...
  • g1zmoo
    g1zmoo
    Mar 2022 787 contributions
    ...Phulay Bay - top of the class It was my third visit in Thailand ... But when we have moved at the second day to the royal villa we have felt truly satisfied:) This villa is like a kings one in all the way ... 8/10 Food : food quality in the resort was very decent ...
Powered by AI
Cleanliness
Meticulous
Guests universally applaud the hotel's cleanliness, with many praising the meticulous housekeeping staff who ensure rooms are well-maintained and promptly serviced.
  • aggieski
    aggieski
    Sep 2023 2 contributions
    ...Kwan and the entire team ensured everything was flawless...
  • Nelloemanuel
    Nelloemanuel
    Jul 2023 2 contributions
    ...Habib, our butler made sure we had the perfect stay...
  • kel
    kel
    Jun 2023 21 contributions
    ...Mostly I have to thank Habib for making our stay nice and smooth...
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    ...The rooms were always cleaned very nicely and sometimes with even a few surprises—like the flower petal bath arranged by the housekeeping team...
  • aharitan
    aharitan
    Apr 2023 6 contributions
    ...Yun, our private butler, discreetly took care of everything we asked...
  • T S
    T S
    Feb 2023 29 contributions
    ...The housekeeping team was on point and our young butler Khun Habib was most thoughtful and took care of our smallest needs with a respectful smile... The cleanliness of the rooms, the choice of fruits, the complimentary beverages, the personal care products in the bathroom are several elements to admire...
  • JD1932
    JD1932
    Feb 2023 25 contributions
    ...The entrance and the rest of the resort is beautiful and well maintained... There are two enormous baths (one outside in the pretty back garden) and a 4 metre bed!...
  • Paul
    Paul
    Feb 2023 1 contribution
    ...To talk about the room , all cleaned as they got good communication since we gone till we left in room was clean and nice smell ...
  • nellyleeds
    nellyleeds
    Feb 2023 4 contributions
    ...Our personal assistant was the fabulous Son he made our stay perfect in every way possible!...
  • Kath S
    Kath S
    Jan 2023 1 contribution
    ...For your cards for sure , I'm gonna create as comblined all inside the frame...
  • Catherine W
    Catherine W
    Dec 2022 3 contributions
    ...The morning trip to Hong island is also a major highlight the hotel staff are wonderful and so accommodating they bring towels, water anything you need just ask and they will provide it for you... Having stayed in many luxury resorts this really was the best we have ever experienced...
  • Barbara K
    Barbara K
    Dec 2022 4 contributions
    ...We can't live with anything below the standard they provided...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    ...Reserve grounds are well maintained, leaves being swept every morning - the rest are luxuries you have to experience for yourself... Pie, Gai of the restaurant took supreme care of my dining experience...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...The bathroom was amazing with two sinks, twin rainfall showers and two baths...
  • g1zmoo
    g1zmoo
    Mar 2022 787 contributions
    ...Housekeepers and cleaning service was exceptional- they made our 300 square meters villa in maximum 30 minutes:) and did it 3 times per day :) 10/10 Villa : in the resort there is a part where are located refurbished and reconstructed villas (9 of them ) but this villas are not having a perfect sea view ...
Powered by AI
Service
Attentive
Guests consistently praised the extremely attentive and personalized service, particularly highlighting the butlers' exceptional care and assistance during their stay.
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    This is one of the best experience in any Ritz Carlton Property so far! From the start till the end of the stay we were amazed by the warm welcome that we received from the staff... The hotel is very meaningfully built for the guests and the preservation of the reserve as explained by the staff... The villa we stayed in was spacious and had a pool included... Valentin Cherepov and his team helped us to upgrade our room in our stay... The rooms were always cleaned very nicely and sometimes with even a few surprises—like the flower petal bath arranged by the housekeeping team... There was a wide variety of restaurants which always presented us dishes which would exceed our expectations... Overall, this experience wouldn’t have happened without our Butler, HABIB .... He helped navigate and drive us around the reserve, recommended the many activities in and out of the reserve, and also happily helped us coordinate with the kitchen for some recipes we requested for!... He was always there for anything we needed with the hotel with a smile on his face... And also many thanks to the general manager, Vidhya Sagar, who was always there to check in with our family on how we’re doing!... This was overall a 10/10 experience and I would definitely go there again the next time I get the chance!...
  • XKK
    XKK
    Feb 2023 3 contributions
    ...One of the top highlights of our stay here is definitely the staff - they made this place like home. Special shoutout goes to our butler, Habib, whose iconic smile literally cheered us up every single day, starting from the moment he was introduced to us when we arrived... There was a day I asked Habib where we could buy durian around Ao Nang and without us asking, he proactively told our driver to stop us by a supermarket to buy durian first before heading to the beach... No matter I was in the hotel or not, whenever I bugged him he was always super responsive and incredibly nice... Having Habib during our trip was like having a local friend in Krabi, and we never had to worry about anything... Hope the hotel can recognize what a gem he is!...
  • T S
    T S
    Feb 2023 29 contributions
    From the minute you arrive at the Phulay Bay hotel, you realize that you are in a special place... The service and the friendliness of staff is beyond any expectations we had!... The housekeeping team was on point and our young butler Khun Habib was most thoughtful and took care of our smallest needs with a respectful smile... Never experienced this kind of personal attention at other 5/6/7 star properties... Khun Valentin came across as a very kind person and compliments to him on a great job of training his team... The next thing we knew, much to our delight, we had been moved to a beach villa!... The chef took very good care of our vegetarian meals and we thoroughly enjoyed the food here!... The complimentary half day boat trip to Hong Island was a very welcome add on!... The cleanliness of the rooms, the choice of fruits, the complimentary beverages, the personal care products in the bathroom are several elements to admire... A true 7* experience with the most wonderful staff, perfect for couples, honeymoons, families & friends!... Thank you everyone at Phulay Bay for making this an incredibly memorable experience for us!...
  • Julia H
    Julia H
    Feb 2023 1 contribution
    We stayed at the ritz Carlton Phulay Bay for 3 nights. On arrival they great you via a Buddhist temple and gong your arrival and present you with flower bracelets... The resort is large and you can be transferred around the resort via buggy but we opted to walk whilst here... The staff are incredibly friendly although Service is slow and they often forget things... Sun set bar is beautiful at night and the staff here are very good... Our butler seemed to let us flounder around and the resort wasn’t explained to us... The waitress was rude said she struggled to fit us in... We explained we would only require the table for an hour...
  • Travel4Five
    Travel4Five
    Feb 2023 14 contributions
    ...Plus, when we reserved a room, the concierge team reached out to us and proposed tours and ideas for our stay. We booked private trips to Phangna Bay and the next day to Phi Phi Islands... She was there for our check-in to our check-out and we could request anything we needed from coffee in the morning to a trip to town through our WhatsApp chat with her... When we had a spa appointment, she came to get us from the pool and took us to the spa and then back to the pool... She knows what you ordered and asked if you wanted the same thing... She was amazing and we appreciated her attentiveness and anticipating our needs...
  • Jennifer B
    Jennifer B
    Jan 2023 3 contributions
    ...We greatly appreciated the kind attention and service provided by our butler Habib, who ensured both that any requests we had were promptly attended to, and that the preparation for our wedding ceremony were complete... Beginning the day with a wonderful breakfast on a patio with an ocean view was always enjoyed... We participated in several complimentary activities including the boat trip to Hong Island, hiking on the Naga trail for a sweeping view of the peninsula and the sunrise, and kayaking off the beach...
  • Karlos V
    Karlos V
    Jan 2023 257 contributions
    ...From the moment I arrived, I was welcomed by Valentin who was incredibly friendly and informative. I had the privilege of staying in a luxurious villa, complete with a private pool... I was especially impressed with our personal butler, Busaya Bua-on (Boos) who took care of our every need and made sure my partner's birthday was special... She was always available to answer any questions we had and went above and beyond to ensure our stay was enjoyable... The staff was also incredibly friendly and accommodating... Overall, my experience at Phulay Bay was one of the most luxurious I have ever had... The traditional Thai-style architecture was beautiful, the service was top notch, and Boos made sure our every need was taken care of...
  • Catherine W
    Catherine W
    Dec 2022 3 contributions
    From start to finish this stay was the most perfect experience we have ever had. Having stayed in many hotels and resorts as a Platinum Bonvoy member all over the world this one topped them all... From the moment we arrived we were greeted by the wonderful Valentin who had organised a room upgrade for us which was phenomenal... Our amazing butler Khun Sun could not have been more helpful or obliging and the level of service he provides is out of this world!... He made our trip extra special and we cannot thank him enough!... The spa is one of the best we’ve ever experienced highly recommend booking the private suite for two if you are going as a couple... The morning trip to Hong island is also a major highlight the hotel staff are wonderful and so accommodating they bring towels, water anything you need just ask and they will provide it for you... No request is too big or small and the hotel itself is like a magical oasis... Having stayed in many luxury resorts this really was the best we have ever experienced... Every single detail is considered and organised to make the trip seamless... Thank you to everyone at Phulay Bay for creating one of our most memorable experiences, Catherine and Mark...
  • Anand
    Anand
    Dec 2022 1 contribution
    ...The attention to detail and level of service is amazing. Our villa host Natcha was faultless and went above and beyond to make our stay extra-special... Pretty much all my requests and needs were pre-empted... Many hotels I have stayed at since the pandemic have been lacking in service / experience as a result of letting staff go... It is obvious that the hotel looks after their staff as they were all retained throughout the pandemic and they clearly take great pride in their work... Special mention to all those working at the sunset bar and airport transfer staff...
  • Emma G
    Emma G
    Dec 2022 3 contributions
    ...Even prior to our arrival the attention and support via e-mail was incredible. During our stay, we were lucky enough to have Habib to take care of us... Habib made our stay much more comfortable, relaxing, and enjoyable... He was great at providing advice on things to do, getting us to places, and his attention to detail was out of this world... We will cherish this trip forever and we are grateful to Habib for taking such great care of us during our time at Phulay Bay...
  • Nicole
    Nicole
    Nov 2022 31 contributions
    ...The complementary long boat to the nearby Hong Island was a great experience and seeing the area by private speedboat is worth the splurge to avoid the crowds and immerse yourself in the beauty of the islands... Private butler service and check-in/out right from the room was very appreciated... Thank you to manager Kung Daend for your assistance in room selection...
  • Scott C
    Scott C
    Nov 2022 1 contribution
    ...If you like their rice fish crackers let them know, you can buy some vacuum sealed to take home!... Our whole time here was brought to the next level by our kind and attentive butler Habib that really made our time here fantastic... Thank you to all the staff and Habib for making this a trip to remember...
  • whittington66
    whittington66
    Nov 2022 37 contributions
    Phulay Bay is a proper 5 star resort, with outstanding service, for which you are of course paying top dollar... And now you get to the good part, you are assigned a butler on arrival and they look after you for the rest of your stay... We have had these butlers before and they are very good, you contact them through whatsApp for whatever you need... We had a young man called Habip, who I have to say, was without question, the best member of staff we have ever encountered in over 35 years of Travelling... Marriot, I hope you know how good this young man is, I would bring him back and employ him in a heartbeat... All dinning options are 5 star, breakfast is amazing with everything for every taste... All in all a great stay, we would return again just to have Habip look after us again... We would have no problem recommending this hotel Fully...
  • Taha F
    Taha F
    Oct 2022 1 contribution
    ...Our butler Arty was amazing and really took care of our every need, arranging for classes, a trip to the city, daily dinner reservations, tea in the room after dinner and even gave us lovely parting gifts on our last day. We were focused on getting the most of Thai cooking, particularly southern Thai and were at Sri Trang every night and Gai and the staff were amazing at remembering our preferences and making sure we enjoyed every meal, even surprising us with complimentary sides and anniversary deserts without any prompting from us... The massage we got at the spa was one of the best we have experienced...
  • budijanto s
    budijanto s
    Oct 2022 64 contributions
    ...The resort and the staff however, was amazing. Our butlers, Khun Boos and Khun Jeans manage to assist s with our requests during the stay... The team also come prepared with blanket as the weather become quite chilly due to the rain...
  • Fernando M
    Fernando M
    Oct 2022 2 contributions
    ...Arty our personal host made of our stay a VIP experience and made us feel special. Setting up personalized dinner tables, fixing up bath and spa experiences are amongst Arty’s personal touch...
  • Arjun Sunil Kumar
    Arjun Sunil Kumar
    Oct 2022 11 contributions
    ...Every individual working under the leadership of Mr. Sagar the GM of the property, goes beyond their duties and responsibilities to make your day memorable. It is highly appreciable that Mr. Sagar checked upon us frequently between his busy schedule... Mr. Valentin the Director of Rooms ensured a most comfortable stay and routinely checked in on us and gave wonderful recommendations on activities... Our personal butler Khun Sun also put in a lot of efforts to make sure our holiday was planned perfectly... He helped organized a suprise dinner, lovely room decoration and gifts... Special thanks to Khun Bow who was our host at the private birthday dinner, for being detail oriented and helping us capture great pictures to remember our special moment... I have only named a few on this list, but every team member at Phulay Bay goes the extra mile make your stay memorable...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    An extraordinary stay with stunning sunsets and special hospitality... Reserve grounds are well maintained, leaves being swept every morning - the rest are luxuries you have to experience for yourself... Ian, Pin and host M took care of all my arrangements, anticipating my needs well before I wanted them... They would do anything possible within their means to help, even taking care of my post trip itinerary... Pie, Gai of the restaurant took supreme care of my dining experience... They remembered my dining preferences - type of water, drink, what I ate - and even recommended dishes I didn’t try for variety...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...On arrival at the resort you will be surprised that it is a gated property with 24 hour security on that gate We were met by several members of staff who welcomed us with a drink. We were introduced to 'M' our personal butler who transported us to our room in a buggy, similar to a golf cart... They must have had the duvets made specially for this bed as it covered the whole thing... The bathroom was amazing with two sinks, twin rainfall showers and two baths... Khun Montree was the manager of these while we were here and we need to compliment him and all the staff for the incredible service that we received... Breakfast was buffet style and catered for every taste or nationality... Overall, I cannot recommend this hotel highly enough...
  • g1zmoo
    g1zmoo
    Mar 2022 787 contributions
    ...Phulay Bay - top of the class It was my third visit in Thailand ... 10/10 Service: our butler Khun Yid is a simple legend of this resort… he is like an icon of the Phulay Bay... Not only he was telling us stories about hangover move but also managing everything in the way that we felt like being in a dream:) Upon his request we have been changed from reserve pool villa to the Royal villa - due to some workers having some construction in front of our first villa ... Housekeepers and cleaning service was exceptional- they made our 300 square meters villa in maximum 30 minutes:) and did it 3 times per day :) 10/10 Villa : in the resort there is a part where are located refurbished and reconstructed villas (9 of them ) but this villas are not having a perfect sea view ... But when we have moved at the second day to the royal villa we have felt truly satisfied:) This villa is like a kings one in all the way ... 6/10 Overall: In some aspects probably the best one in Thailand ...
Powered by AI
Amenities
Lavish
Guests were highly impressed with the hotel's extensive, luxurious amenities including spacious rooms, large beds, private butlers, multiple restaurants, and stunning views.
  • Gaurav Nigam
    Gaurav Nigam
    Apr 2023 8 contributions
    This is one of the best experience in any Ritz Carlton Property so far! From the start till the end of the stay we were amazed by the warm welcome that we received from the staff... The hotel is very meaningfully built for the guests and the preservation of the reserve as explained by the staff... The villa we stayed in was spacious and had a pool included... I was fascinated by the HUGE bed as it could fit my family of four very comfortably and the luxurious bathroom... Valentin Cherepov and his team helped us to upgrade our room in our stay... The rooms were always cleaned very nicely and sometimes with even a few surprises—like the flower petal bath arranged by the housekeeping team... There was a wide variety of restaurants which always presented us dishes which would exceed our expectations... Our personal favourite location in the reserve was the sunset beach as it was fun to spend time with our family and get some drinks from the bar while watching the sunset... He helped navigate and drive us around the reserve, recommended the many activities in and out of the reserve, and also happily helped us coordinate with the kitchen for some recipes we requested for!... He was always there for anything we needed with the hotel with a smile on his face...
  • aharitan
    aharitan
    Apr 2023 6 contributions
    My husband & I loved our stay, from the welcome ceremony to our departure ceremony. The property is very secluded & we enjoyed our private beachfront pool, as well as the resort pool where you could order drinks & meals... The staff was very attentive, almost to the point of anticipating our requests... Yun, our private butler, discreetly took care of everything we asked... The Wednesday evening cocktail party was much more than a glass of wine by the beach... The variety of delicious hors d’oeuvres were enough for dinner for us & a young woman performed traditional Thai dances on the beach... We had very good dinners at each of the restaurants (seafood, Thai & Mediterranean) & enjoyed cocktails at the Sunset bar every night...
  • Julia H
    Julia H
    Feb 2023 1 contribution
    We stayed at the ritz Carlton Phulay Bay for 3 nights. On arrival they great you via a Buddhist temple and gong your arrival and present you with flower bracelets... We went to the pool area as our room wasn’t ready... Our room was beautiful and view to the beach was incredible... The resort is large and you can be transferred around the resort via buggy but we opted to walk whilst here... The pool area is lovely and the pool bar food was the best we had in the resort... Sun set bar is beautiful at night and the staff here are very good... We explained we would only require the table for an hour...
  • XKK
    XKK
    Feb 2023 3 contributions
    I’d say Phulay Bay is a pricey resort but definitely worth its price... No matter I was in the hotel or not, whenever I bugged him he was always super responsive and incredibly nice... Hope the hotel can recognize what a gem he is!... We also participated in a lot of enjoyable activities at the hotel, from 8am yoga to thai tea and mojito class, Hong Island trip and many more... It’s our first ever stay at a Ritz-Carlton Reserve and it was so magical that I already started looking forward to checking out another one...
  • T S
    T S
    Feb 2023 29 contributions
    From the minute you arrive at the Phulay Bay hotel, you realize that you are in a special place... The views from our beach villa of the Andaman sea- was incredible & we had a private open air jaccuzzi overlooking the Sea!... The service and the friendliness of staff is beyond any expectations we had!... The next thing we knew, much to our delight, we had been moved to a beach villa!... The complimentary half day boat trip to Hong Island was a very welcome add on!... The cleanliness of the rooms, the choice of fruits, the complimentary beverages, the personal care products in the bathroom are several elements to admire... Overall, we can’t recommend this hotel enough... A true 7* experience with the most wonderful staff, perfect for couples, honeymoons, families & friends!... Thank you everyone at Phulay Bay for making this an incredibly memorable experience for us!...
  • BrianTheTraveler77
    BrianTheTraveler77
    Feb 2023 144 contributions
    ...From our arrival being greeted by the Hotel Manager to our send off ceremony everything was so very special... After a day trip to Huang Island and climbing what seemed to be a million steps to get to the 360-degree lookout (our legs were sore) we come back to our Villa and Arty had already prepared a hot bubble bath waiting for us!... The entire staff was so courteous and professional and made every moment special... There are lounge chairs and fay beds throughout the resort overlooking the breath taking bay and also a VERY LARGE infinity pool... Can’t wait to come back to this beautiful resort again...
  • Jennifer B
    Jennifer B
    Jan 2023 3 contributions
    ...The staff, facilities, architecture, and setting are all exceptional. We greatly appreciated the kind attention and service provided by our butler Habib, who ensured both that any requests we had were promptly attended to, and that the preparation for our wedding ceremony were complete... Beginning the day with a wonderful breakfast on a patio with an ocean view was always enjoyed... We participated in several complimentary activities including the boat trip to Hong Island, hiking on the Naga trail for a sweeping view of the peninsula and the sunrise, and kayaking off the beach... The villa was exceptionally comfortable and had a lounger overlooking the plunge pool and the ocean, which was enjoyed daily for coffee and afternoon siesta...
  • Karlos V
    Karlos V
    Jan 2023 257 contributions
    My recent stay at Phulay Bay, a Ritz-Carlton Reserve, was nothing short of spectacular... From the moment I arrived, I was welcomed by Valentin who was incredibly friendly and informative... I had the privilege of staying in a luxurious villa, complete with a private pool... The villa was spacious and tastefully decorated, with all the modern amenities you could ask for... The bed was incredibly large and comfortable... I was especially impressed with our personal butler, Busaya Bua-on (Boos) who took care of our every need and made sure my partner's birthday was special... She was always available to answer any questions we had and went above and beyond to ensure our stay was enjoyable... During my stay, I took advantage of the hotel's many amenities, steam room, sauna, vitality pool and spa... From the delicious breakfast buffet to the ama Seafood restaurant lae lay overlooking the bay, the cuisine was exquisite... The staff was also incredibly friendly and accommodating... Overall, my experience at Phulay Bay was one of the most luxurious I have ever had... The traditional Thai-style architecture was beautiful, the service was top notch, and Boos made sure our every need was taken care of... I would highly recommend this hotel to anyone looking for an unforgettable getaway...
  • Catherine W
    Catherine W
    Dec 2022 3 contributions
    ...From the moment we arrived we were greeted by the wonderful Valentin who had organised a room upgrade for us which was phenomenal... Our amazing butler Khun Sun could not have been more helpful or obliging and the level of service he provides is out of this world!... He made our trip extra special and we cannot thank him enough!... The spa is one of the best we’ve ever experienced highly recommend booking the private suite for two if you are going as a couple... The morning trip to Hong island is also a major highlight the hotel staff are wonderful and so accommodating they bring towels, water anything you need just ask and they will provide it for you... The island is a beautiful way to spend the morning... No request is too big or small and the hotel itself is like a magical oasis... Having stayed in many luxury resorts this really was the best we have ever experienced... Every single detail is considered and organised to make the trip seamless...
  • Emma G
    Emma G
    Dec 2022 3 contributions
    ...Habib made our stay much more comfortable, relaxing, and enjoyable. He was great at providing advice on things to do, getting us to places, and his attention to detail was out of this world...
  • Anand
    Anand
    Dec 2022 1 contribution
    ...Spectacular welcome pavilion, beautiful spa, perfect sunset bar let alone the room! Biggest bed I have ever seen and much of the room is obviously bespoke including the most wonderful painted wooden panels... The attention to detail and level of service is amazing... Our villa host Natcha was faultless and went above and beyond to make our stay extra-special... Pretty much all my requests and needs were pre-empted... Special mention to all those working at the sunset bar and airport transfer staff... Breakfast has both a la carte and buffet options and although the selection is relatively small, quality is excellent...
  • Nicole
    Nicole
    Nov 2022 31 contributions
    After reading all the wonderfully detailed reviews about the architecture, amenities, food and service I feel I don’t have much else to contribute as I absolutely agree with all the 5 star reviews. As an experienced luxury traveler, I can say the villas at this resort are some of the most unique in the world, the best in the Phuket/Krabi/PhiPhi area— well worth the stay out of the city!... The complementary long boat to the nearby Hong Island was a great experience and seeing the area by private speedboat is worth the splurge to avoid the crowds and immerse yourself in the beauty of the islands... Private butler service and check-in/out right from the room was very appreciated... If you are accustomed to the highest level of luxury accommodations, you will enjoy your time at this resort...
  • Scott C
    Scott C
    Nov 2022 1 contribution
    ...We had a suite with a private pool with a pagoda and outdoor bathtub that could have comfortably fit 4 people. The indoor space had cathedral like ceilings and easily the longest bed I have ever slept in... Breakfast was fantastic and the Thai restaurant was so good we only ate there so we could try out most of the menu... If you like their rice fish crackers let them know, you can buy some vacuum sealed to take home!... The cocktail class you don't get to make one yourself but you do get a Thai mojito out of it, the mai tai instructor was very very good, and the spa was fantastic... Our whole time here was brought to the next level by our kind and attentive butler Habib that really made our time here fantastic... Thank you to all the staff and Habib for making this a trip to remember...
  • Taha F
    Taha F
    Oct 2022 1 contribution
    My husband and I stayed at the resort for 4nights to celebrate a milestone anniversary. We really enjoyed our ocean view villa with its beautiful Thai decor, incl the massive king size bed, spacious bathroom and generous closet space... The wrap around porch was a wonderful bonus which we fully utilized as an extension of our room... Our butler Arty was amazing and really took care of our every need, arranging for classes, a trip to the city, daily dinner reservations, tea in the room after dinner and even gave us lovely parting gifts on our last day... We were focused on getting the most of Thai cooking, particularly southern Thai and were at Sri Trang every night and Gai and the staff were amazing at remembering our preferences and making sure we enjoyed every meal, even surprising us with complimentary sides and anniversary deserts without any prompting from us... The massage we got at the spa was one of the best we have experienced... All in all I would highly recommend the resort for a relaxing, luxurious stay in a beautiful tropical setting...
  • budijanto s
    budijanto s
    Oct 2022 64 contributions
    ...The resort and the staff however, was amazing. Our butlers, Khun Boos and Khun Jeans manage to assist s with our requests during the stay... We also booked Dinner at Sala Srichan for our final night... The venue was amazing, even under heavy rain... The team also come prepared with blanket as the weather become quite chilly due to the rain...
  • Fernando M
    Fernando M
    Oct 2022 2 contributions
    ...Arty our personal host made of our stay a VIP experience and made us feel special. Setting up personalized dinner tables, fixing up bath and spa experiences are amongst Arty’s personal touch...
  • Arjun Sunil Kumar
    Arjun Sunil Kumar
    Oct 2022 11 contributions
    ...Every individual working under the leadership of Mr. Sagar the GM of the property, goes beyond their duties and responsibilities to make your day memorable... Mr. Valentin the Director of Rooms ensured a most comfortable stay and routinely checked in on us and gave wonderful recommendations on activities... Our personal butler Khun Sun also put in a lot of efforts to make sure our holiday was planned perfectly... He helped organized a suprise dinner, lovely room decoration and gifts... I have only named a few on this list, but every team member at Phulay Bay goes the extra mile make your stay memorable... Being a reserve property of Ritz Carlton, aesthetics and the exclusivity of the property was beyond our expectations and equally complemented by a great team...
  • Klaus T
    Klaus T
    Sep 2022 13 contributions
    ...An extraordinary stay with stunning sunsets and special hospitality. The rooms are stunningly designed with Thai splendour, wooden doors of majestic Thai murals, lavish bathtubs indoor and out and a supersized bed for luxurious sleep... Reserve grounds are well maintained, leaves being swept every morning - the rest are luxuries you have to experience for yourself... Breakfast selection is well curated, with sirloin and a host of homemade jams, compotes, exceptional vienoiserie... With flowing champagne, and expansive views of the Andaman Sea... Lobsters are always fresh, and tuna most delectable... Ian, Pin and host M took care of all my arrangements, anticipating my needs well before I wanted them... Pie, Gai of the restaurant took supreme care of my dining experience... They remembered my dining preferences - type of water, drink, what I ate - and even recommended dishes I didn’t try for variety...
  • Ian R
    Ian R
    Aug 2022 7 contributions
    ...We were introduced to 'M' our personal butler who transported us to our room in a buggy, similar to a golf cart... The bed comprised of two super king-sized beds put end to end... They must have had the duvets made specially for this bed as it covered the whole thing... The bathroom was amazing with two sinks, twin rainfall showers and two baths... One indoor and one outdoor... The pool and the bar are incredible and both overlook the Andaman sea and the islands... Take in the sunsets from here and you won't be disappointed I just need to mention that the journey to the pool, bar or restaurant in the buggy is most unusual as the hedges alongside the lanes are tall with the result that you cannot see into any of the other rooms which makes this resort perfect for those who want or need complete privacy whilst on holiday The restaurants are exceptional and the food is excellent... Breakfast was buffet style and catered for every taste or nationality... The range of foods was huge and you can go back and fill up as many times as you like... Overall, I cannot recommend this hotel highly enough...
  • g1zmoo
    g1zmoo
    Mar 2022 787 contributions
    ...Phulay Bay - top of the class It was my third visit in Thailand ... Resort : there are opinions that Phranang Beach or Riley Beach are the best on Krabi mainland ... The land plot is very big and there is a lot of walking space at the resort where you can visit different surroundings... One of them located close to the pool area was having great view ... Our first villa was next to this one and also with a pool and sea view... But when we have moved at the second day to the royal villa we have felt truly satisfied:) This villa is like a kings one in all the way ... Surface / pool / bed / showers is so big ... 6/10 Overall: In some aspects probably the best one in Thailand ...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
1274Reviews60Q+A100Room tips
Traveler rating
  • 1,075
  • 125
  • 38
  • 23
  • 13
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
ParkCityRedhead wrote a review Dec 3
Park City, Utah46 contributions
+1
It’s challenging to find the words to do this exquisite property justice, but I will do my best….in November 2023, we had the most dreamy honeymoon in a gorgeous, spacious, well-appointed villa that offered both elevated luxury and privacy. We were warmly greeted by the GM upon arrival, as well as our butler, Boos. The villa featured everything and more for a relaxing, peaceful, romantic stay, beginning with the oversized bed decorated for our honeymoon and a mango cake. The enormous bathroom had a large stone soaking tub, which Boos thoughtful filled with either flower petals or bubbles nearly every evening. The rain shower was one of the best ever with a bench and door to the exterior. There was even a private plunge pool and additional outdoor soaking tub. We also loved the his and hers closet spaces with ample drawers and cabinets as well. It was easy to feel like we could move and settle right in. The secluded property is magnificently immersed in nature with stunning views of the Andaman Sea and endless islands from the pool and Sunset Bar, where we started several evenings with a cocktail. We dined at all three restaurants- it’s amazing that an intimate property boasts this many venues, and they were all of excellent quality and service. The seafood was super fresh and well prepared. And we loved the fresh bread as well. The buffet breakfast had abundant offerings and plenty of variety each day. We used the fitness center daily - it’s a large gym with state-of-the-art equipment. We also took advantage of the complimentary boat service to Hung Island one day. The staff provided towels, water, etc. And when the weather wasn’t favorable, there were activities available at the hotel for guests to partake in. We also enjoyed the sunset entertainment at the bar coupled with the lounge-style seating. We dined off site in Ao Nang a couple of times. A taxi to town is about $17. And we could usually catch a Grab back for less. What will stay with us long past our visit is the above and beyond hospitality we experienced from all the staff. Boos, in particular, seemed to possess psychic abilities from the manner in which she anticipated our needs. She truly made our honeymoon exceptional and so romantic. Living in Park City, Utah, a resort town with several luxury hotels, I can say with certainty that Phulay Bay is leaps and bounds beyond a typical luxury hotel without the slightest bit of pretension. What a gem! We feel truly privileged to have honeymooned here. Thank you for abundant memories to last a lifetime!
Read more
Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
sandhyastar wrote a review Nov 2023
Seattle4 contributions
I wanted to take a moment to review this amazing place and the people who curate it! I especially want to thank our personal butler, Habib, for making our stay very special. He was thoughtful, attentive and went above and beyond any other resort I’ve stayed at. Please request so you can meet him yourself. This place is very special and everyone working there is extremely professional and kind. I look forward to taking my family back! Thank you Habib and Phulay Bay!!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Samira wrote a review Nov 2023
Dubai, United Arab Emirates26 contributions
+1
Our stay was a dream, a beautiful fairy tale to remember for the rest of our lives. Property is beyond 5 stars and the service of the staff goes above and beyond that. Our personal butler was Mr Bell, he took care of our entire stay. He made us feel very special. Thank you Bell. Food was delicious. We tried the massage and spa service, it was just amazing and the best we have experienced so far. Thank you Phulay Bay Reserve Ritz-Carlton for this amazing experience.
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
stacey n wrote a review Nov 2023
Austin, Texas54 contributions
+1
This hotel was 5 star perfection! The location is hidden away from the crowds of Krabi Island. It has the most beautiful view on the island with a sunset celebration every night. The pool is amazing, the food is delicious and the service is over the top! All rooms are private villas and you have your own butler or person in charge of taking care of your every need. Ours was "Arty" and my sister and her husband has "Sun". I can't even being to describe how wonderful these guys were. We were treated like royalty! This hotel is so similar to White Lotus show on Amazon! They even have a complimentary long boat that will take you to Hong island which is amazing.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
corinne l wrote a review Nov 2023
New York City, New York70 contributions
+1
Wow! This place is one of a kind! One of the best and most memorable stays at a hotel I’ve ever experienced! I deliberated between a few hotels in krabi, however I knew I made the right choice from the moment we were greeted at the airport by the hotel driver. This hotel is the epitome of service done right.We were assigned our own attendant who arranged everything for us while staying at this gorgeous resort. No request is too big or too small. We were made to feel so well cared for during our stay. We had a long day of travel ahead of us when leaving and our attendant Aea arranged for sandwiches and snacks for the car ride to the airport which was so thoughtful. There are so many small touches, too that truly made our stay special ie. Snacks left each night in our room, water and fruit delivered at the pool, special little evening events at the bar, etc. The sunsets at the bar are gorgeous!! The food at all of the restaurants was delicious, and the warm welcome we received at each meal was lovely. The grounds are maintained to perfection. Highly recommend taking a private long tail boat ride and a visit to the luxurious spa. I cannot recommend this hotel enough- it is perfection in paradise!
Read more
Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Enjoy the on-site restaurants and visit the spa
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Dimitar G wrote a review Nov 2023
Sofia, Bulgaria898 contributions
Excellent facility in an amazing environment. Friendly and helpful staff with very good English. Breakfast of upmost quality. Fast and reliable Wifi. Spacious rooms and generous amenities. Pricing OK for the luxurious stay. Our butler Salaam was a genius. Pooljust fantastic
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Derrick1230 wrote a review Nov 2023
Hong Kong, China924 contributions
+1
Wow… second time staying here… just can’t say how awesome this resort is! The Royal Villa’s are spectacular! Planning the 3rd trip back here! I think our butler Yid is extremely helpful and a wonderful asset to the resort. The setting for this resort is breathtaking and so is the service!!! I would highly recommend you stay here. I would also ask the resort to arrange a car for your stay as it’s nice to visit the town that’s about 25 minutes away. Off site visit the best Italian restaurant that is recommended by the hotel called Umberto’s… it’s fantastic!
Read more
Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: I’d suggest you rent a car or use Grap while here… and go to Hong Island that’s in front of the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
ANN W wrote a review Nov 2023
Loughborough, United Kingdom34 contributions
A beautiful hotel with amazing service the staff team made certain as soon as you arrived you would have a fabulous experience! The General Manager is pro active and makes sure he interacts with the guests on a regular basis . The hotel location is perfect with an infinity pool with views of Pulay Bay The restaurants have a good selection of choices and the buffet breakfast was excellent We could not fault any aspect of our stay . The drinks reception on the lawn was a lovely occasion giving you an opportunity to mingle with other guests. A special thank you to our butler Bell and also one of the Senior team Khwan who asked the chef to prepare a special Thai dish for us ,as a surprise , after briefly mentioning to her it was one of our favourites. My partner also mentioned a painful knee to Bell and one of the masseurs came to massage his knee and give him cream to apply . The staff team were friendly , polite and it was evident they very well trained A big thank you to everyone!
Read more
Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Kraisan C wrote a review Nov 2023
Bang Bo, Thailand111 contributions
+1
Returning for our 7th stay at Phulay Bay, a Ritz-Carlton Reserve, the excitement is as palpable as the first time. Each visit feels like a new discovery, and I'm eager to share our thoughts on this enchanting haven. 😍 So Good: Diverse Suites: Having stayed in most room types, it's exciting to find that each of the 58 sumptuous suites has its unique charm, offering a different experience every time. Exceptional Staff: The butlers, especially Ton Hong, along with Mon and Golf, have left a lasting impression with their attentive service, making our days memorable. Comfort Beyond Words: The beds are incredibly comfortable, tempting you to stay in and forget the world outside. Luxurious Bathrooms: The bathroom amenities are top-notch, ensuring a relaxing and pleasing experience. Signature Scent: The distinct and inviting scent of Ritz-Carlton always beckons us back, creating a sense of familiarity and warmth. 🙁 Not So OK: Dining Ambiance: While dining at Sala Srijun is an amazing experience, the lighting makes it challenging to capture the moment in photos, and the distance from the kitchen slightly affects the food's taste. Buggy Wait Times: The resort's size means waiting for a buggy can sometimes be long, especially during full occupancy. Abundance of Bathing Options: The multiple choices for bathing - the pool in front of the room, the indoor and outdoor bathtubs, the jacuzzi in the spa, and the main pool - seem excessive. A larger living area might be preferable. Mosquito Encounters: Despite the resort providing mosquito repellent, the mosquitoes still proved to be an unwelcome and annoying presence. 👌 Just OK: Menu Familiarity: Having stayed multiple times, we've tried most of the interesting options on the diverse but familiar menu, making the dining experience less exciting this time around. Rocky Beach: While not suitable for swimming or water activities, the stunning views and sunsets at the beach make up for it. 💡 Tips and Recommendation: Utilize your butler to arrange activities, such as trips to Hong Island or learning to make Thai tea and tequila. Consider swapping your stay with Rayavadee for a different experience. Don't miss out on the special chef and dining events, and definitely try the Beef Massaman Curry and Pad Krapao. 👏 Conclusion: Phulay Bay, a Ritz-Carlton Reserve, never ceases to amaze. Even on our seventh visit, the allure remains undiminished. The stunning views, exceptional service, and luxurious comfort make it a destination that continues to enchant and delight us.
Read more
Date of stay: November 2022
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Jessie B wrote a review Oct 2023
1 contribution
+1
We were there as an outside guest and looking for bar to see the great sunset. We went to Chom Tawan and were welcomed by khun Jorch and his team. All was great especially the signature cocktails and the service. After that we went to Lae Lay and had some dessert day and were welcomed by khun Som-O and Pare. We went there for first time and got an amazing experience. We would be back for sure. Thank you so much for having us.
Read more
Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Nong Thale area.
PRICE RANGE
$676 - $918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phulay bay, a ritz carlton reserve hotel nong thale, ritz carlton krabi
LOCATION
ThailandKrabi ProvinceKrabi TownNong Thale
NUMBER OF ROOMS
54
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PHULAY BAY, A RITZ-CARLTON RESERVE - Updated 2023 Prices & Resort Reviews (Krabi, Thailand)

Frequently Asked Questions about Phulay Bay, a Ritz-Carlton Reserve
What are some of the property amenities at Phulay Bay, a Ritz-Carlton Reserve?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Phulay Bay, a Ritz-Carlton Reserve?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Phulay Bay, a Ritz-Carlton Reserve?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Phulay Bay, a Ritz-Carlton Reserve?
Yes, free parking and valet parking are available to guests.
Are there opportunities to exercise at Phulay Bay, a Ritz-Carlton Reserve?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Phulay Bay, a Ritz-Carlton Reserve have airport transportation?
Yes, Phulay Bay, a Ritz-Carlton Reserve offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phulay Bay, a Ritz-Carlton Reserve?
Yes, dry cleaning and laundry service are offered to guests.
Does Phulay Bay, a Ritz-Carlton Reserve offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Phulay Bay, a Ritz-Carlton Reserve?
The staff speaks multiple languages, including Chinese and Thai.
Does Phulay Bay, a Ritz-Carlton Reserve have any great views?
Yes, guests often enjoy the harbor view available here.
Is Phulay Bay, a Ritz-Carlton Reserve accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.