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New Garden Hotel

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New Garden Hotel
New Garden Hotel
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93 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Cape Town Central, South Africa
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Below average by US standards ut a bit above average by DR standards. Center of Sosua and a 3 min walk to the nightlife. Certainly not for families. Great food and well priced. Safe and secure with on site security

Helpful?
2 Thank Mikecoss
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear customer, concerning our standards are in line with what it offers Sosua and what is required. What he says about American standards, it is purely subjective: it depends what you're used to. We would like to say that the hotel is suitable for all types of guests including couples and families. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Nice clean hotel with a great pool and walking distance from 2 great beaches. There are many tour guide companies in the neighborhood as well (I didn't use any so I can't vouch for them). The free breakfast was pretty good and customer service was good, but could be warmer. There are plenty restaurants nearby and 2 on the beach.... More 

Helpful?
1 Thank JJWise
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear Mr. J. J., Thank you enjoyed our hotel. Regarding his complaints, hoping to get it back very soon among our guests, please kindly inform the management of any type of problem that you have: The cleaners must provide towels and if they do, will redarguite for this unprofessional behavior. Even the TV, if there are problems we replace it. More 

Queens, New York
1 review
5 of 5 stars Reviewed June 22, 2016 via mobile

Had a great time my hotel stay was comfortable the rooms was alwas clean everything worked the staff was friendly i will stay there anytime i visit again i felt comfortable secure the breakfast was great

Helpful?
Thank Trevor T
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear customer, we are delighted that you enjoyed staying with us. We look forward soon. More 

2 reviews
5 of 5 stars Reviewed June 15, 2016 via mobile

I usually stay at Terra Linda but thought I'd try a cheaper place. Loved every minute of it. Staff was nice, room was clean, and the WiFi was strong. I had absolutely no issues during my eight days there.

Helpful?
Thank Samuel B
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Thanks for the nice words spent about us. We are glad you enjoyed our hotel and expect to get it back as soon as our welcome guest. More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 27, 2016

Ok a little history, I've been to Sosua five times, I've stayed at other hotels in the area. Those hotels were decent, but every time I stayed, I wished I would have just resorted back to my ol faithful (New Garden). Overall New Garden wins with peace of mind amenities and the DR experience. Like other reviewers you should not... More 

Helpful?
Thank mdb256
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear customer, has already said everything her: the hotel is good but it is not a five-star (and, in any case, nowhere is it written that we are a five-star). Thank you, see you soon. More 

Chicago, Illinois
Level Contributor
3 reviews
1 of 5 stars Reviewed April 10, 2016

Breakfast service was good. Service at lunch & dinner was non-existent. Lunch and dinner quality was mediocre. One night I walked out because I was tired of waiting for my order to be taken. Internet signal in my room was so weak that I couldn't send or receive emails. I had to go outside to do anything via Internet. The... More 

Helpful?
Thank scm4047
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear Sir, I say now to what he has probably written without thinking. The hotel and the restaurant, are two distinct things: between the two structures there is an agreement so hotel guests have breakfast in the restaurant. As for the food, she obviously is not accustomed to the kitchen of a certain level: the quality of our products is... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed March 19, 2016

I stayed at New Garden in March 2016 for one week. I'd would absolutely go back, the staff at this hotel were amazing. This is not a luxury resort but they don't charge resort prices. If you're looking for a clean hotel that's a good value for the money, this is a good option. Pros: Inexpensive. Very good restaurant (good... More 

Helpful?
Thank Richard C
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Thanks for the nice words said towards our hotel and our staff. Unfortunately, the problem of noise is caused by traffic: finding the hotel very centrally located, adjacent to the road is very busy. More 

CT
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 14, 2016 via mobile

Not a bad place for a first time visitor. It fits the purpose adequately. But don't expect 5 star treatment at this place. The location is good not far from the action. The food is not bad but not cheap for Dominican Standards. Not a family place. This is more of a men's getaway kind of place.

Helpful?
2 Thank ctman
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Our hotel, not born to offer Dominican standards but caters to an international clientele. The location, the services we offer and location, have a cost. Our prices are in line with those of all the hotels in the area. So we invested, without any problem, couples and families can say that it is a otel for singles is false. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 7, 2016

Love this hotel, but I love the staff even more....they take care of me like family when I stay there. The location is perfect, the security is top notch, and the food is awesome. My only issue is the beds could be better, but it's not that bad.

Helpful?
2 Thank Tremaine W
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear customer, we are very happy that she is on right in our hotel and that you consider us as a family. As you know, our hotel can be divided into three parts: an apart hotel and a new part as a part a little pù old. She probably stayed in this wing of the hotel and that is why... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2016

I was only there for brief time in-between trips. I had a room close to the restraunt and that made the morning difficult for sleeping in. I brought the issue to the front desk and was given the first room available on the new side.(across the street). I can’t say enough about the staff. They’re helpful and pleasant.They seem to... More 

Helpful?
2 Thank Robert R
Eia75, Responsabile relazioni pubbliche at New Garden Hotel, responded to this review

Dear Customer, thanks for the nice words written toward our hotel. We would be very happy to have her back as soon as our guest. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
Official Description (provided by the hotel)
Great hotel located just steps from the beach in Sosua and a few minutes from the international airport of Puerto Plata. Offering a variety of comforts and an excellent restaurant, is the ideal place to spend a wonderful, peaceful and safe holiday in the Dominican Republic alone, with friends or family. ... more   less 

Additional Information about New Garden Hotel

Address: C/Dr. Rosen #32 | El Batey, Sosua, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Sosua
Price Range: $60 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Garden Hotel 3*
Number of rooms: 22
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